Helpdesk jobs in Albuquerque, New MexicoCreate job alerts

Job Description Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Business Analyst for the Business Digital Banking Systems to join Kirtland Credit Union! This is a regular, full-time, remote eligible position based on geographic location*. Join the rest of our teammates and become eligible for a generous benefits package that we offer: • Medical, Dental and Vision Insurance, • 401(k) Retirement savings program, • 401 (k) employer match, • Paid time off with accrual starting from day one., • 11 Paid holidays off during the year!, • Tuition Reimbursement for College Degrees, • Employee Clothing Advance, • Fitness Reimbursement Program, • Employer paid Life Insurance, • Employee Assistance Program, • Employer paid Short- and Long-Term Disability Insurance The Business Digital Service Analyst makes a difference in our members’ lives through enhancing their experience. Manage implementation and daily operations of the business online and mobile banking platforms to provide members with products and services that meet and exceed member expectations and achieve the goals of the credit union. Collaborates with stakeholders to ensure cross-channel coordination. Deploys innovative solutions related to digital products and services, digital delivery, positive pay, treasury services, mobile, voice, and all related software for both members and team members. Primary Job Duties: • Coordinate and communicate with the Contact Center and Branches to resolve member digital service issues that hinder member satisfaction., • Handle internal HelpDesk digital issue tickets and submit and work escalated tickets to appropriate vendors as needed., • Identify, recommend, and implement solutions to fix service problems in digital banking., • Actively participate in vendor relationship with business digital banking providers., • Recommend improvements based on testing, feedback, member behavior and analytical conclusions., • Manage and implement updates and new releases of the business digital banking platform., • Understand business member digital usage and work to identify opportunities to continuously improve the digital experience., • Review business member feedback and support member complaint resolution., • Actively engage in assigned digital projects and digital tasks in other department projects., • Work with Project Management team to ensure projects and tasks are completed in an accurate and timely fashion., • Three to five years Digital Banking experience (Online Banking, Mobile and related technologies including payment systems, treasury management, and positive pay) preferred., • Understanding of Credit Union and business digital banking operations., • Proficient at troubleshooting members, team members, and vendor issues., • Data analysis skills preferred., • Analytical expertise for complex problems and perseverance., • Strong communication skills with the ability to be influential., • Excellent troubleshooting abilities and debugging skills., • Ability to form relationships with all levels of employees., • The ability to apply knowledge to new situations., • Passionate about technologies., • Deadline oriented., • Experience communicating clearly, both written and verbal. Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. *Restrictions Apply

Job Description We are looking for a dedicated Systems Administrator to join our team on a Contract-to-Permanent basis in Albuquerque, New Mexico. In this role, you will play a crucial part in providing technical support and managing IT systems in a Microsoft Windows environment. You will work closely with the IT team to ensure seamless system operations, maintain security protocols, and assist with the implementation of IT policies and best practices. Responsibilities: • Respond promptly to support tickets, system alerts, and direct requests to address hardware, software, and network issues., • Provide technical assistance to users within a Windows and Windows Server environment., • Manage and maintain the Microsoft Active Directory environment, including user accounts and access rights., • Track and manage organizational assets using inventory management systems and mobile device management tools., • Collaborate with the IT team to develop, document, and implement IT policies, procedures, and best practices., • Support the administration of Microsoft 365, including Azure Entra ID, SharePoint Online, Exchange Online, and Microsoft Teams., • Ensure the security and compliance of sensitive data, such as Personally Identifiable Information (PII) and Protected Health Information (PHI), following industry standards., • Monitor and enhance security measures, including encryption, access controls, and routine audits., • Assist in data backup operations and disaster recovery planning to minimize downtime., • Provide excellent customer service and communicate technical solutions in a clear, non-technical manner to staff. Other duties as needed Interviews are currently being conducted, for immediate consideration please apply • High school diploma or equivalent is required., • At least one year of experience in a Microsoft Windows Active Directory environment, providing technical support and customer service., • Strong customer service skills with the ability to explain technical concepts in simple terms., • Proficiency in Helpdesk and Desktop support., • Experience with Microsoft 365 administration, including Teams, Exchange, and SharePoint., • Familiarity with security monitoring tools, endpoint protection, and vulnerability management is preferred., • Knowledge in data backup and disaster recovery strategies is a plus., • Certifications in Microsoft 365, Azure, or related areas are highly desirable. Background/drug test required prior to employment

As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business. As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.