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Job Description Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Customer Support Supervisor – Software Answers Inc. Location: Remote (U.S. based preferred) Job Type: Full-time Reports To: Director of Operations About the Role Software Answers Inc., provider of Oscar and CodeOne Property Management Systems, is seeking a Customer Support Supervisor to lead, mentor, and support our integrated Customer Support team. This is a player-coach role: you will manage the combined support team across both platforms while continuing to engage directly with escalations and complex technical cases. You'll set performance standards, drive process improvements, and foster a culture of collaboration and accountability. You will report directly to the Director of Operations, ensuring alignment between support execution, customer experience, and broader operational goals. Key Responsibilities Leadership & Coaching • Supervise, mentor, and develop the support team., • Align workflows, escalation paths, and customer communication standards across both product lines., • Provide coaching, regular feedback, and performance reviews to strengthen technical and service skills., • Serve as Tier 2/Tier 3 escalation point for complex customer issues., • Troubleshoot advanced problems using SQL queries, system logs, and diagnostic tools., • Work directly with customers when issues require senior-level intervention., • Monitor KPIs across both platforms (e.g., response times, resolution rates, customer satisfaction)., • Drive initiatives to unify knowledge bases, training, and support documentation., • Recommend and implement improvements in tools, automation, and workflows., • 4+ years of experience in software support, technical customer success, or helpdesk environments., • 1–2+ years in a supervisory, lead, or coaching role., • Strong technical troubleshooting skills with ERP, PMS, or accounting/finance systems., • Industry background with Property Management Systems (long stay, hotels, vacation rentals, or multi-unit residential)., • Ability to use SQL, read system logs, and explain technical solutions clearly., • Experience leading a support team covering multiple product lines., • B2B SaaS support leadership experience., • Familiarity with accounting workflows in housing, hospitality, or real estate., • Experience with modern support platforms (Zendesk, Freshdesk, Salesforce, Intercom).Why Join Software Answers?, • Leadership & Impact: Manage a unified support team across two flagship platforms., • Direct Influence: Report to the Director of Operations and contribute directly to company growth and operational strategy., • Growth & Learning: Continue developing leadership and technical expertise in a vertical SaaS environment., • Flexibility: Remote-first culture with strong collaboration and professional development opportunities.Compensation & Benefits, • Competitive salary based on experience, • 401(k) with matching, • Health, dental, and vision insurance, • Paid time off and holidays, • Remote work support and onboardingWork Schedule, • Monday through Friday Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: • Verify that all communications from our recruiting team come from an @banyansoftware.com email address., • Remember, employers will never request payment or banking information during the hiring process.

Job Description COMPANY DESCRIPTION Charter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois, that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando, FL. POSITION OVERVIEW The Systems Administrator will implement, administer, and support employees and the company’s information technology (IT) operations, ensuring the department provides efficient and effective technical support and services. The Systems Administrator will be responsible for the day-to-day operations of all IT-related systems, their maintenance and security, for remote employees, and at all Charter Research locations. RESPONSIBILITIES • Monitor and maintain all computers, applications, systems, networks, and cloud resources utilized by Charter Research., • Install, configure, and test hardware and software components., • Diagnose hardware and software faults and solve technical and application problems., • Provide IT support and training to users in person, by phone, and by electronic communications., • Implement and oversee the security of systems, networks, cloud resources and enterprise data., • Manage user accounts, access rights, SSO, and other identity tasks., • Ensure data storage is secure and backed up regularly; manage disaster recovery program., • Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs., • Manage IT resources and recommend the purchase of services and equipment when needed or to improve Charter Research’s business and services., • Manage company email security; initiatives around phishing, security training, and best practices., • Develop and maintain system documentation, policies, and procedures., • Develop and maintain relationships with internal customers, external vendors, and service providers., • Act as a technical consultant for business leader projects (i.e., vendor evaluations, automation)., • Provide on-site support at Charter Research locations in The Villages and Orlando, Florida; provide on-site support for additional locations, as needed., • Have a passion for and keep abreast of new technologies., • Proficient in Microsoft 365 and related software., • Proficient in the latest enterprise systems, directory services, SaaS/PaaS/IaaS, and device management., • Solid understanding of networks, firewalls, VPN, and related technologies., • Previous experience supporting technology needs of organizations and direct customer support., • Excellent verbal and written communication skills., • Excellent organizational skills and attention to detail., • Excellent analytical and management skills. Education & Experience • At least five years of relevant work experience required., • Bachelor’s degree in Computer Science or IT related field, preferred., • Three or more years of experience managing and supporting Microsoft online environments and directory services, including applications, policies, and integrations, preferred., • Prolonged periods of sitting at a desk and working on a computer., • Ability to lift up to 50 pounds and move hardware including large printers, laptops, monitors, switches; work in network closets, under desks, and routing cables., • Ability to drive to Charter Research sites in The Villages and Orlando 2-3 times per week.

Job Description Atlantic.Net is a market-leading Cloud Services company that is recognized for providing exceptional business hosting service, simplifying complex technologies, and building a brand that businesses trust since 1994. Specializing in Public Cloud, Private Cloud, and Managed Services, along with Colocation and Dedicated Servers, we own and operate our certified data center and cloud infrastructure in Orlando, New York, Ashburn, Dallas, San Francisco, Toronto, and London. Our staff are dedicated to implementing tailored hosting solutions that enable customers to enjoy the benefits of cost savings, and allow them to focus on their business. Join Atlantic.Net as a Data Center Support Technician – Where Critical Thinking, Teamwork, and Customer Experience Drive Success! Are you a problem-solver who thrives on tackling technical challenges? Do you excel at clear, thoughtful communication and take pride in delivering outstanding customer experiences? Atlantic.Net is looking for Data Center Support Technicians who bring both technical expertise and a customer-first mindset to our team. In this role, you’ll do more than just troubleshoot—you’ll collaborate with a dynamic team to ensure smooth operations, adapt to evolving challenges, and find creative solutions that make a real impact. Your ability to think critically, work flexibly, and communicate effectively will be key in resolving technical issues and enhancing the customer experience. We’re looking for team players who take initiative, support their colleagues, and embrace a flexible approach to problem-solving. If you’re passionate about technology, love working with others to tackle challenges, and are committed to delivering top-tier support, we want to hear from you! Join us and be part of a team that values innovation, teamwork, and customer-focused service. The Data Center Support Technician is responsible for providing hands-on technical support within a data center environment. This role involves monitoring and maintaining critical infrastructure, handling support requests, and ensuring efficient ticket resolution. The technician will work closely with the support team to troubleshoot hardware, network, and system issues while maintaining operational efficiency. Key Responsibilities • Helpdesk & Ticket Management, • Respond to and resolve customer support requests within SLA guidelines., • Monitor support queues, update ticket statuses, and ensure timely follow-ups., • Escalate complex issues to senior technicians or the Support Lead as needed., • Technical Support & Troubleshooting, • Perform basic hardware troubleshooting, replacements, and installations., • Assist in diagnosing and resolving server, network, and infrastructure issues., • Conduct system checks and respond to alerts related to data center operations., • Infrastructure & Data Center Maintenance, • Assist with equipment installations, cable management, and hardware audits., • Ensure the data center environment is maintained, including cleanliness and organization., • Perform walkthroughs to inspect infrastructure and identify potential issues., • Shift Handoff & Documentation, • Document troubleshooting steps, resolutions, and customer interactions accurately., • Provide clear handoff notes to the next shift for seamless transitions., • Emergency & On-Call Support, • Assist in emergency scenarios under the direction of the Support Lead or Manager., • Participate in weekend on-call rotations as required., • Needed Shift, • 1+ years of experience in a data center, IT support, or helpdesk role., • Basic knowledge of hardware troubleshooting, networking, and server environments., • Familiarity with ticketing systems and IT support processes., • Strong problem-solving skills and attention to detail., • Ability to lift and move equipment as needed (e.g., servers, networking gear)., • Willingness to work flexible shifts, including weekends and on-call rotations.

We’re looking for a Technical Support Analyst to join our IT team at Community Medical Group. At CMG, technology drives our ability to deliver exceptional care. Our IT team supports the systems and devices that thousands of healthcare professionals rely on every day. As a Technical Support Analyst, you will be the go-to resource for end users across our facilities, ensuring their computers, applications, and systems run seamlessly. Joining us means contributing to a mission-driven organization where your technical expertise makes a real impact. Here’s what you can look forward to as part of our team: • 17 PTO Days, • 11 Paid Holidays, • 1 Floating Holiday, • United Healthcare for health, dental, and vision plans, • 401k + Employer Match, • Company paid Life Insurance, • An engaging work environment, • Growth opportunities and much more What we’re looking for: • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience), • 2 to 4 years of experience in IT support, helpdesk, or technical analyst role, • Proficiency with operating systems (Windows, macOS, Linux) and troubleshooting techniques, • Experience with networking (TCP/IP, DNS, DHCP, VPN) and IT ticketing systems (Jira preferred), • Familiarity with Active Directory, Office 365, and enterprise productivity tools, • Strong problem-solving, communication, and customer service skills, • Ability to prioritize in a fast-paced, service-driven environment Day-to-day, you’ll be: • Installing and repairing IT equipment and software across facilities, • Responding to service desk requests and troubleshooting incidents, • Supporting moves, adds, and changes for users across CMG locations, • Mentoring entry-level analysts and training staff on technology use, • Maintaining documentation and escalating complex issues when needed, • Participating in on-call support rotation to keep operations running smoothly If you’re ready to grow your career with a company guided by strong values, we’d love to hear from you. Passion | Service | Integrity | Accountability #CMGProud ___ #CMGProud

Job DescriptionDescription: Maintains BIM/CAD standards for the organization. General support for BIM/CAD implementation to meet project and sustainment needs. Work directly with IT on computer related issues. Requirements: • 3+ year's production experience in design, drafting (architectural/engineering)., • Revit model management administration and maintenance skills., • AutoCAD maintenance skills to increase efficiency., • 1+ years' experience in BIM/360/ACC., • Dynamo experience a plus., • Strong written and verbal communication skills., • Ability to use time productively, maximize efficiency and meet challenging work goals., • Ability to take on additional responsibilities as needed as well as determine and manage priorities with minimal guidance., • Must possess and maintain exceptional work ethic as well as uphold company values and demand the highest standard of conduct from self and others., • Must be a self-starter and possess the drive to pursue continued education in BIM/CAD., • Willing to support staff with a positive attitude, passion, and patience., • Stay informed on best practices for use of Revit Architecture/Engineering and AutoCAD., • Stay informed on other BIM/CAD related software and how they work with Revit., • Responsible for BIM standards implementation, templates, support, and enforcement., • Work with programmers to automate routines in BIM/CAD to support standards for increased productivity & consistency., • Assist in creating upgrade and deployment strategies for the BIM/CAD implementation effort., • Support the BIM/CAD needs at all offices., • Troubleshoot BIM/CAD problems., • Work with the IT Department to address Helpdesk Tickets related to BIM/CAD. You will be evaluated on the basis of your level of competency (knowledge, skills, and abilities) in the following areas: • Represents firm with the highest level of professionalism, presentation, and behavior., • The ability to consistently work efficiently and accurately., • Demonstrated success at taking on added responsibilities., • Excellent written and verbal communication skills., • Demonstrate firm core values (i.e., Honesty, Trustworthiness, Integrity, Loyalty, Humility, Family and Respect for others) in professional and personal life. Physical Demands: Must be able to sit and/or stand for long periods of time, able to handle stressful situations and multi-tasking, able to work under time constraints, long hours may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Overtime (40+ hours) may be required as needed. Work Environment: Must be able to handle multi-tasking and working within reasonable time constraints to meet production schedules and budgets. Will work in normal office environment and may also be required to work outside of a normal office from time-to-time. The above criteria have been developed to establish guidelines for this position, but note that these are only guidelines, and a person's ability, talent, effort, personality, and other aspects of the profession shall become a deciding factor for each position. Promotions are dependent on effort, attitude, ability, need, and schooling and should not be considered automatic. Cuhaci Peterson provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cuhaci Peterson complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship between the employee and Cuhaci & Peterson Architects, Engineers & Planners, Inc Requirements:

Were looking for a Technical Support Analyst to join our IT team at Community Medical Group. As a Technical Support Analyst, you will be the go-to resource for end users across our facilities, ensuring their computers, applications, and systems run seamlessly. IT support, helpdesk, or technical anal

Manage, Distribute, and escalate helpdesk tickets as needed to other teams for action.

Job DescriptionDescription: Tavistock U.S. Tavistock US provides essential shared services that empower our portfolio of companies to thrive. Through strategic thinking, operational expertise, and a commitment to continuous improvement, we create value tailored to evolving business needs. Our work spans finance, human resources, IT, legal, marketing, communication, procurement and more—all with the goal of fostering growth and new opportunities. Our culture reflects the diverse industries we serve, grounded in our core values of collaboration, integrity, and excellence. We embrace innovation, think strategically, and prioritize well-being while delivering measurable results. At Tavistock US, we believe in an open and entrepreneurial environment, where teamwork and problem-solving drive our shared success. If you identify with these characteristics, want to work with a growing company and are interested in an IT Support Specialist position, please submit your application today. We offer great benefits, competitive salaries, an inspiring work environment and the latest employment practices. Title: IT Support Specialist FLSA Status: Non-Exempt Type: Full-time Supervisor: Senior IT Operations & Software Systems Manager General Summary: Tavistock is seeking a motivated and detail-oriented IT Support Specialist to join its technology team. This position is responsible for supporting and maintaining IT systems across multiple platforms, including Microsoft, Apple, and networking technologies. You will provide responsive technical support, assist with infrastructure maintenance, and collaborate with both internal teams and external vendors. Key Responsibilities: • Provide Tier 1 and Tier 2 technical support for Windows 11, macOS, and Microsoft 365 platforms., • Troubleshoot and resolve issues related to hardware, software, and networks., • Deliver on-site and remote support for users at multiple locations., • Configure and maintain desktop/laptop systems (Dell, Surface, Apple)., • Deploy user workstations, configure monitors, and connect peripherals., • Manage user accounts, security groups, and access controls in Active Directory., • Set up and support hardware VoIP phones and related ., • Document tickets in the helpdesk system and track resolution status., • Create and update technical documentation for systems and processes., • Participate in after-hours/on-call support as needed., • Associate degree required; Bachelor’s preferred., • 3+ years of experience in IT support or helpdesk roles., • CompTIA A+ and Network+ certifications strongly preferred., • Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)., • Solid knowledge of networking (LAN/WAN, TCP/IP, VLANs, Wi-Fi, VoIP)., • Experience with both Windows and Apple operating systems., • Familiarity with IT security tools, endpoint protection, and access management., • Mobile device support and POS experience are a plus., • Excellent troubleshooting, documentation, and communication skills., • Valid driver’s license and reliable transportation., • Must be able to lift equipment up to 50 pounds. This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Position Job Title: IT Helpdesk Technician Level II FLSA Classification: Non-Exempt Location: This is a hybrid position that can be based in Dallas, TX or Orlando, FL Position Summary: This position is responsible for providing Tier 1 and Tier 2 technical support to employees via phone, email, and in-person while maintaining high levels of customer service. The Technician will collaborate with IT team members on various projects and initiatives, including system upgrades, process improvements, and technology implementations, to enhance overall system reliability and improve the end-user experience. Responsibilities: • Provide Tier 1 and Tier 2 technical support including troubleshooting software and hardware issues, installation and configuration of software applications, and resolution of network connectivity challenges., • Monitor the helpdesk ticket board including prioritization, organization, and escalation of support tickets., • Manage inventory including ordering, tracking, provisioning, and disposing of hardware., • Diagnose hardware and software issues, guiding users through step-by-step solutions., • Update knowledge base articles to improve support efficiency and user experience., • Travel to satellite offices as needed to assist in the setup and breakdown of equipment and software installations., • Ensure all technical equipment is fully operational before new office openings., • Participate in training sessions to enhance personal and team technical skills., • Collaborate with IT team members on projects and initiatives. Key Qualifications: • 1+ years of proven experience in a helpdesk or technical support role., • Ability to troubleshoot complex technical issues while providing clear guidance and support to employees., • Excellent customer service skills and ability to interact professionally with executives, managers, and subject matter experts., • Strong knowledge of computer hardware, software, and networking concepts, prior work with Windows 11, Microsoft Azure and Cisco Meraki products preferred. Base Salary: The expected base salary for this position is between $65,000 to $80,000 per year, depending on experience and skillset. Base salary is paid bi-weekly. Benefits: In addition to competitive health insurance coverage for team members and their dependents, New Home Co. also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally. Physical Requirements: This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels. Appropriate business apparel and professional appearance is expected. The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities: This position does not supervise other employees. Travel Requirements: Occasional travel may be required. A valid driver’s license and active vehicle insurance is required at all times. Disclaimer: New Home Co. and Landsea Homes are equal opportunity employers. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.

Job Description Experience with A+ computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred. Position Overview: We are seeking a Desktop Technician for our level 2 Helpdesk with strong desktop support experience, a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction. Key Responsibilities: • Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools., • Resolve hardware, software, and connectivity issues for end users on first contact whenever possible., • Document incidents and service requests with clear, concise, and complete information., • Escalate complex or unresolved issues to appropriate internal teams., • Maintain excellent communication and service etiquette, ensuring a positive customer experience., • Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements. Requirements: • 2+ years of Helpdesk/Desktop Support experience, preferably in a call center or high-volume environment., • Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking., • Proven ability to prioritize tasks and resolve issues on first contact., • Excellent written and verbal communication skills., • Customer-focused with a professional and courteous demeanor., • Familiarity with ITSM platforms (specifically ServiceNow) is a plus., • A+ or similar certification preferred.

Job Description WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. PROPERTY MANAGEMENT SOFTWARE SUPPORT SPECIALIST The Software Support Specialist will serve as the primary point of contact for technical troubleshooting and system support across Hillpointe's core platforms, including Funnel CRM, Entrata, and Skillpointe LMS. This role ensures smooth operations during the leasing and move-in process, supports prospects, onsite and regional teams with system issues, and provides timely resolution or escalation of technical problems. Essential Responsibilities: • Resolve technical issues across Funnel, Entrata, and Skillpointe login access, • Troubleshoot payment and promo code issues, duplicate charges, and failed processing between Funnel and Entrata., • Manage document-related issues (missing forms, failed uploads, lease packet errors)., • Diagnose data sync errors (guest card not transferring, co-applicant not syncing, status stuck, duplicates created)., • Resolve notification/communication issues (emails not delivered, duplicate reminders, SMS failures)., • Ensure proper permissions and access levels for team members; deactivate accounts for terminated employees., • Monitor and resolve Funnel helpdesk tickets (e.g., phones not connecting, quotes not generating, guest card glitches, reporting bugs)., • Serve as first line of support for property-specific Funnel issues reported by onsite teams., • Track, document, and escalate recurring Funnel system bugs to vendor support as needed., • Troubleshoot login and access issues for staff unable to access Skillpointe., • Reset or coordinate account access credentials as needed., • Escalate persistent login failures to LMS vendor (Grace Hill/Skillpointe)., • Maintain a support ticket log with issue, root cause, resolution, and escalation notes., • Provide monthly summaries of top recurring issues, trends, and recommended process improvements., • Prior experience in property management or property management system support required., • Experience with Funnel, Entrata, or similar CRM/PMS platforms (strongly preferred)., • Experience with Learning Management Systems (LMS), particularly login/access troubleshooting., • Strong troubleshooting and analytical skills., • Excellent communication skills for both technical and non-technical audiences., • Ability to manage multiple tickets/issues simultaneously and prioritize effectively., • Detail-oriented with strong documentation skills., • High school diploma or equivalent HPD2 NOTE: This document outlines the general nature and level of work expected from individuals in this role. It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills. Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel. This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.

Job DescriptionSalary: Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services) Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team. If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you. Key Responsibilities: Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments Provide on-site support at client locations for troubleshooting and deployments Serve as an escalation point and mentor to Tier 1 team members Meet and exceed SLA standards with timely ticket resolution and top-tier customer service Participate in on-call rotation for remote support escalations Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure Must be authorized to work in the U.S. and pass a background check Must pass an initial and random drug screening Desired Skills: Proficiency with Office 365 and Google Workspace administration and support Experience deploying and managing Intune with Windows Autopilot Familiarity with Microsoft Defender for Endpoint Working knowledge of Windows PowerShell scripting Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred Experience supporting end users and documenting procedures/user guides Strong written and verbal communication skills Ability to multitask and manage concurrent projects Detail-oriented, self-motivated, and adaptable under pressure Skilled at translating technical concepts into user-friendly explanations Location: ETP Office *NOTE this is not a remote position Full-Time | Competitive Pay | Career Growth Opportunities

ADP is hiring a Client Support Specialist.Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning

Facilities and Business Operations:.Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community.We are committed to excellence, providing unparalleled expertise, and maintaining a world-class stan

ADP is hiring a Client Support Specialist.Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning

This position will work with escalated helpdesk incidents as well as users' requests and other IT issues.

ADP is hiring a Client Service & Product Support Specialist.ADP WorkMarket division! This is hybrid position working 3 days in the Maitland, FL office and 2 days at home.Freelance Workforce Management.Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay th

ADP is hiring a Client Service & Product Support Specialist.ADP WorkMarket division! This is hybrid position working 3 days in the Maitland, FL office and 2 days at home.Freelance Workforce Management.Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay th

Desktop Support Technician0 1099 Contract About us:.RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market.RKON was recently recognized as one of the 100 best places to work in IT, h

Windows server workloads in a dynamic MSP, multi-tenant setting.When challenges arise, you confidently take charge and manage them effortlessly.Additionally, you’re ready to engage in a.MSP experience strongly preferred.Demonstrated ownership of escalations and complex incidents;.Solid networking

Senior Client Service - Product Support Specialist -- Tax.Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and co

Desktop Support Technician, End User Engineering About us:.RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market.RKON was recently recognized as one of the 100 best places to

Arial,Helvetica,sans-serif;">As the Geek Squad Installation Helper, you'll accompany a team of seasoned Agents to customers' homes to assist with the delivery, installation, repair and haul-away of electronic devices.You'll support your team by performing duties including integration and networki

ADP is hiring a Client Service & Product Support Specialist.ADP WorkMarket division! This is hybrid position working 3 days in the Maitland, FL office and 2 days at home.Freelance Workforce Management.Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay th

Technical Support Engineer – User Experience (Hybrid, Orlando, FL).We are seeking an experienced Technical Support Engineer for a large, global B2B Software company.The role involves managing and resolving complex issues related to the ServiceNow platform, requiring a blend of business and technic

Arial,Helvetica,sans-serif;">As the Geek Squad Installation Helper, you'll accompany a team of seasoned Agents to customers' homes to assist with the delivery, installation, repair and haul-away of electronic devices.You'll support your team by performing duties including integration and networki