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Job Description Technical Support Engineer - Platform Technologies, 36325044Position Overview:We are seeking a motivated Technical Support Engineer to join our Customer Support team in location, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. • Log cases on the IT Service Desk and maintaining details of software / hardware problems detected., • Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner., • Escalating to internal or external support resources and Subject Matter Experts when necessary., • Supporting users in the use of the ServiceNow platform by providing necessary advice and/or training., • Perform initial triage of customer cases with documented solutions and/or workarounds., • Manage 5-7 cases daily.To be successful in this role, you will need:, • Technical background and ability to learn and absorb technology quickly., • Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis., • The ability to communicate effectively with people at all levels., • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem., • The ability to work as part of a team and on their own initiative.From the JD, what are the top "must have non-negotiable" skill sets that need to be present on a resume in order to be successful for this role?, • Technical background and ability to learn and absorb technology quickly., • Great written and verbal communication skill., • Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis., • The ability to communicate effectively with people at all levels., • The ability to have difficult conversations with customers., • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem., • Basic understanding of ITIL Skills and business processes., • 2 - 4 years working within an IT environment, • The ability to work as part of a team and on their own initiative.Note: This position requires to be onsite two days a week. Weds/Thurs are currently prominent but may change. Shift will be 8am - 5pm EST.Screening Questions (must be present in resume):, • How many years of experience with customer facing support?, • What kind of technical issues have you dealt with in the past? (please explain in detail), • Provide me with an example of how you would handle an escalation or a frustrated customer?Pay Rate Range:, • $30-35.71/hr.

Job Description Brief Overview of Position: Strategic Operational Solutions (STOPSO) is seeking candidates for a Systems Administrator to join our growing team. We are part of a dynamic and innovative team specializing in advanced technology solutions for both government and commercial sectors. We are seeking a highly skilled and motivated Systems Administrator with an active Secret Security Clearance or higher to join our team in Orlando, Florida for onsite support. This is an exciting opportunity to contribute to cutting-edge projects while ensuring the security and efficiency of our systems. Must be willing to work flexible hours. Job Description: The Systems Administrator will support efforts of the task order. Responsibilities: • Systems Administrator position focuses on the administration of the Microsoft Windows Server operating system for imaging workstations that are to be used in a live training scenario. This includes supporting applicable roles/services as well as network services, • Installing, configuring, and troubleshooting Windows and services by third-party organizations and the US Army operational standards. Provide end-to-end technical support and problem resolution, • Proven experience with deploying and support of HBSS/AESS ePo, DLP, Policy Auditor, ENS Firewall, and Trellix Administration, • Duties will consist of performing installation, configuration, and troubleshooting of Microsoft Windows Servers and workstations along with incident management, • Supporting Windows and services including, but not limited to, DHCP, Microsoft Deployment Toolkit, and third-party services such as backup monitoring utilities, • Bachelor's degree preferred, • At least 5 years related experience, • Active Secret Security Clearance required, • DoD IAT II Level II Certification / Current CompTIA Security+ Certification, • Experience with Security Technical Implementation Guides (STIGs), • Excellent Troubleshooting skills, • Windows Server 2019, 2016, 2012, • Windows 10/11- 21H2, • Office Suite 2013, 2016, • 3rd party application management (Java, Adobe, Chrome, Edge etc.), • Active Directory Administration, • DNS, • Laptop Imaging, • Helpdesk Ticket support via Manage Engine Helpdesk (Tier 1, 2, 3), • Customer Support Laptop shop , issue laptops, etc., • OCSP Axway Server Administrator, • Patch Management

Job Description Atlantic.Net is a market-leading Cloud Services company that is recognized for providing exceptional business hosting service, simplifying complex technologies, and building a brand that businesses trust since 1994. Specializing in Public Cloud, Private Cloud, and Managed Services, along with Colocation and Dedicated Servers, we own and operate our certified data center and cloud infrastructure in Orlando, New York, Ashburn, Dallas, San Francisco, Toronto, and London. Our staff are dedicated to implementing tailored hosting solutions that enable customers to enjoy the benefits of cost savings, and allow them to focus on their business. Join Atlantic.Net as a Data Center Support Technician – Where Critical Thinking, Teamwork, and Customer Experience Drive Success! Are you a problem-solver who thrives on tackling technical challenges? Do you excel at clear, thoughtful communication and take pride in delivering outstanding customer experiences? Atlantic.Net is looking for Data Center Support Technicians who bring both technical expertise and a customer-first mindset to our team. In this role, you’ll do more than just troubleshoot—you’ll collaborate with a dynamic team to ensure smooth operations, adapt to evolving challenges, and find creative solutions that make a real impact. Your ability to think critically, work flexibly, and communicate effectively will be key in resolving technical issues and enhancing the customer experience. We’re looking for team players who take initiative, support their colleagues, and embrace a flexible approach to problem-solving. If you’re passionate about technology, love working with others to tackle challenges, and are committed to delivering top-tier support, we want to hear from you! Join us and be part of a team that values innovation, teamwork, and customer-focused service. The Data Center Support Technician is responsible for providing hands-on technical support within a data center environment. This role involves monitoring and maintaining critical infrastructure, handling support requests, and ensuring efficient ticket resolution. The technician will work closely with the support team to troubleshoot hardware, network, and system issues while maintaining operational efficiency. Key Responsibilities • Helpdesk & Ticket Management, • Respond to and resolve customer support requests within SLA guidelines., • Monitor support queues, update ticket statuses, and ensure timely follow-ups., • Escalate complex issues to senior technicians or the Support Lead as needed., • Technical Support & Troubleshooting, • Perform basic hardware troubleshooting, replacements, and installations., • Assist in diagnosing and resolving server, network, and infrastructure issues., • Conduct system checks and respond to alerts related to data center operations., • Infrastructure & Data Center Maintenance, • Assist with equipment installations, cable management, and hardware audits., • Ensure the data center environment is maintained, including cleanliness and organization., • Perform walkthroughs to inspect infrastructure and identify potential issues., • Shift Handoff & Documentation, • Document troubleshooting steps, resolutions, and customer interactions accurately., • Provide clear handoff notes to the next shift for seamless transitions., • Emergency & On-Call Support, • Assist in emergency scenarios under the direction of the Support Lead or Manager., • Participate in weekend on-call rotations as required., • Needed Shift, • 1+ years of experience in a data center, IT support, or helpdesk role., • Basic knowledge of hardware troubleshooting, networking, and server environments., • Familiarity with ticketing systems and IT support processes., • Strong problem-solving skills and attention to detail., • Ability to lift and move equipment as needed (e.g., servers, networking gear)., • Willingness to work flexible shifts, including weekends and on-call rotations.

Job Description ECS is seeking a capstone individual that will analyze, maintain, and develop networks supporting a wide range of capabilities to ensure network assets and applications are installed, configured, and maintained in accordance with contemporary industry norms and Federal standards. This individual with be the subject matter expert leading a functional team that will: • Maintain and upgrade Microsoft Window database and web application servers in both testing and production environments., • Provide configuration and operational maintenance of computer networking equipment. Additional support includes but is not limited to the following., • Establish and maintain secure configurations, adherence to established operational secure baselines, and system hardening., • Provide System Administration, including backups, security management, user account management, internal access, systems and application support, • Plan, implement, and provide maintenance support of all established and emerging network plus computing infrastructure plans, • Perform vulnerability scans at established intervals, • Identify, and remediate security vulnerabilities The IT ENG V leads and is responsible for ensuring the team is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them. • Supporting end users via requests (tickets and verbal), • Running new cables, • Installing servers and UPS’s into racks, • Configuring or repairing new laptops and desktops; maintaining workstations and network performance, • Installing operating systems and applications, • Backing up data, • Swapping out hardware such as hard drives, • Perform research, troubleshooting, • Setting up new employee workstations, • Preparing purchase requisitions and ordering new equipment and parts, • Keeping track of inventory, • Active Directory password resets, additions/updates, • Configuring VOIP phones, • Process documentation, • Training colleagues, • Other related duties and tasks as assigned., • Bachelor's (or higher) degree in computer science, Information Systems, Engineering or other related scientific or technical discipline with 7+ years’ experience in computer hardware repair and helpdesk support, • IT certification required: ITF+ and A+ desired but will accept 3+ years of experience in a similar role in lieu of certifications; Network+ desired (or) attained or working towards CompTIA Security+ certificate, • Knowledge of Apple and Windows machines, • Excellent written and verbal communication skills, • Good interpersonal skills, • Proficient in software installation, • Attention to detail, • Good problem-solving skills, • Good customer service skills KNOWLEDGE SKILLS ABILITIES AND OTHER CONTRIBUTIONS: • Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming, • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, • Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, • Ability to keep up-to-date technically and apply new knowledge to the job role

Job Description ECS is seeking a capstone individual that will analyze, maintain, and develop networks supporting a wide range of capabilities to ensure network assets and applications are installed, configured, and maintained in accordance with contemporary industry norms and Federal standards. This individual with be the subject matter expert leading a team that will: • Maintain and upgrade Microsoft Window database and web application servers in both testing and production environments., • Provide configuration and operational maintenance of computer networking equipment. Additional support includes, but is not limited to the following., • Establish and maintain secure configurations, adherence to established operational secure baselines, and system hardening., • Provide System Administration, including: backups, security management, user account management, internal access, systems and application support, • Plan, implement, and provide maintenance support of all established and emerging network plus computing infrastructure plans, • Perform vulnerability scans at established intervals, • Identify, and remediate security vulnerabilities, • Supporting end users via requests (tickets and verbal), • Running new cables, • Installing servers and UPS’s into racks, • Configuring or repairing new laptops and desktops; maintaining workstations and network performance, • Installing operating systems and applications, • Backing up data, • Swapping out hardware such as hard drives, • Perform research, troubleshooting, • Setting up new employee workstations, • Preparing purchase requisitions and ordering new equipment and parts, • Keeping track of inventory, • Active Directory password resets, additions/updates, • Configuring VOIP phones, • Process documentation, • Training colleagues, • Other related duties and tasks as assigned. Requirements • Bachelor's (or higher) degree in computer science, Information Systems, Engineering or other related scientific or technical discipline with 5+ years’ experience in computer hardware repair and helpdesk support, • IT certification required: ITF+ and A+ desired but will accept 3+ years of experience in a similar role in lieu of certifications; Network+ desired (or) attained or working towards CompTIA Security+ certificate, • Knowledge of Apple and Windows machines, • Excellent written and verbal communication skills, • Good interpersonal skills, • Proficient in software installation, • Attention to detail, • Good problem-solving skills, • Good customer service skills, • Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming, • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, • Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, • Ability to keep up-to-date technically and apply new knowledge to the job role, • U.S. Citizenship, • Eligible to be granted interim or have active US Government Secret security clearance

Job Description MSP Operations Center Systems Support- Tier 2 Experience: 5+ Years of experience Salary: $20-$40 per hour (depending on experience) Shift: Saturday & Sunday 9AM-5:30PM Description: Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Systems Engineering Team is responsible for the server, SAN, and database infrastructure, which supports customer applications in a 24x7x365 data center environment. The team focuses on performance tuning, automation, security, design, implementation, and break/fix resolution of enterprise class solutions. Applications include third party solutions in addition to a diverse set of proprietary systems hosted on Windows and Linux servers. Position requires an experienced, highly motivated Systems Engineer with a minimum of five years' experience in design, implementation and support of a large infrastructure consisting of Windows, Linux, and VMware systems as well as a variety of hardware including servers, switches, and SAN storage. This individual will be required to provide input into new and existing projects, both from a technical perspective as well as from a business perspective. Major Responsibilities: • 5+ years of experience with IT helpdesk or support position., • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System), • Have a strong understanding of an IP network, including switches/firewalls and how to troubleshoot different issues., • Able to self-manage and hold themselves accountable., • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution., • Enjoy people and care to develop strong relationships with clients., • Be an optimist at heart., • Resolves problem situations in a professional manner., • Group Policy experience in pushing software to client computers., • Group Policy experience with Windows 10 deployments., • Experience with iPhone/iPad/Android., • Experience supporting phone systems from Microsoft Teams, • Experience with Apple computers in a networked environment., • Experience creating images of computers and deploying across network., • Networking experience (configuring/deploying network switches), • Wireless network support., • Nable RMM (remote management of computers)., • Cisco/Meraki equipment experience, • Experience supporting printers/copiers in a networked environment., • Certifications are preferred. Microsoft Certs are a big plus., • Intermediate knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management., • IT support involving core business application and operating systems, as well as virtual environments on VMware and Hyper-V., • Implementation and support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc., • Implementations and support of backup and disaster recovery solutions: Veeam, Zerto, Commvault The Job: • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems, • Invokes problem escalation procedures to coordinate recovery, • Isolates problem trends and ensures that troubleshooting efforts are completed, • Solves problems and makes decisions on a daily basis to help resolve issues, • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department., • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service, • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service, • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service., • Learn the ins and outs of our clients' unique work environments., • Work to quickly resolving incidents submitted by our clients., • Monitor alerts generated by our tools to resolve incidents before our clients are even aware., • Enter all work as service tickets and time as it occurs., • Implementation and support of hardware: servers, workstations, firewalls, switches, wireless access points, UPS batteries and other equipment., • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc., • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp., • IT environment documentation to include system reviews and recommendations., • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages., • SAN Administration - Manage, Monitor and recommend Performance improvements for SAN environments., • Maintain a highly available Windows and Linux environment for an aggressive and dynamic business., • Maintain and Optimize VMware clusters with hyper converged platform, • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning., • Work with various 3rd - party providers such as VMware, Veeam, Zerto, Commvault, Cisco, EMC, Nimble, and HP., • Work with tools such as Solarwinds, Vmware Operations Manager and VRealize, Veeam One, • Responsible for all facets of Data Center Operations including design, implementation, monitoring, and communications., • Create technical documentation when needed, • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components., • Expert at Windows server administration and performance tuning, • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems, and ensure the resolution of any problems identified., • Knowledge of Windows Servers, VMware and other various software applications Certifications a Plus., • Technical, analytical, interpersonal and organization skills required, • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction, • Able to take ownership of and troubleshoot a broad variety of system problems, • Ability to work well with others, as well as independently. Attention to detail., • Experience troubleshooting skills and techniques (hardware, software, network, TCP/IP)., • Familiarity with SQL Server, • VMware and SAN administration and performance tuning, • Working knowledge of ITIL principals and procedures., • Windows, VMWare, Cisco, SAN certifications, • Familiarity with Cisco UCS environments, • Experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks., • Experience in Network Capacity Planning, Performance. Monitoring / Management and Network Design Architecture, • Experience in routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing using BGP for dual ISP •, • Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB • Cisco CCNP / CCIE certifications desired, • Experience designing, configuring, and deploying network switches/routers. Including expertise in QoS/CoS, traffic shaping and bandwidth throttling, • Advanced knowledge for the implementation and support of Quality-of-Service (QoS), and MPLS-based networks is required. Voice-over-IP (VoIP) a plus., • Strong understanding of Cisco routers and switches in a corporate infrastructure • Strong understanding of network security practices and tools. Network Security (firewall policies, rules, best practices, VPN, IPSEC, GETVPN), • Experience with Cisco AMP - Advanced Malware Protection, • Experience with Cisco Umbrella (On-premises and Cloud Solutions.), • Pass a background check., • Able and willing to lift 50+ lbs of equipment., • Be legal US citizen or have a USA work permit, • Have reliable transportation to get to and from office and to client locations.

Job Description Title Support Technician Operations - POS Reports to Support Services Manager Position Overview As a member of the Team, your focus is to deliver application, hardware and solutions support to the client base. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting of client systems. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to the internal onePOS Support Team on diverse customer situations and escalated issues. In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues including, but not limited to product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. You will also be the point of contact for new customers, introducing and educating them on onePOS as a whole. Duties and Responsibilities • Provide onePOS & other related product Support to our client base., • Log and manage support requests received via telephone and email from clients within the prescribed time frame., • Analyze, troubleshoot and resolve customer issues with established processes and procedures working towards a first call resolution within a timely manner or reassign to the appropriate resource if this is not possible., • Update the call logging system, ensuring that full and concise details of the nature of the incident are recorded, accurate interaction times are established., • Maintain good relationships with customers, liaising with customers during the incident process to ensure that they are kept informed of progress and relieve any stress or concern caused by support issues., • Carry out any other duties as reasonably requested by your line manager., • High School Diploma or Higher, • Proven record of previous similar employments (call center, call logging, helpdesk or support…), • Ability to turn work around quickly whilst maintaining a high level of accuracy, • Ability to work under pressure and multitasking in a busy Customer Service Call Center environment., • Customer focus - good listener who remains calm when dealing with customers, able to deliver great customer service to required standards in a professional and polite manner., • Enthusiastic - genuinely wanting to deliver a first-class service., • Strong attention to detail and accuracy in all work., • Articulate and methodical in approach, • Ability to develop specific customer knowledge over time, • Availability to travel during training and orientation process., • A willingness to learn is essential: extensive on-the-job training, use of self-learning tools and documentation., • Basic SQL knowledge, • Microsoft Operating Systems and Internet Fundamentals, • Strong troubleshooting and problem-solving skills, • Strong analytical skills, • Basic credit card and EMV payment processing knowledge, • Advanced Computer skills with a strong interest in IT (hardware, networks, MS Windows, Microsoft Office, Print Setup…), • Strong verbal communication skills, able to tailor communication so that it is clear and easy to understand., • Fluent in Spanish, written and oral., • OnePOS-specific experience and a working knowledge of the hospitality industry, • Zoho CRM or CRM, Netsurion network solutions., • An excellent understanding of common industry standard business practices as related to Retail Operations including Accounting, Inventory Management as well as Business Automation Technology., • Question and challenge the adequacy and quality of traditional thinking and the status quo; be receptive to new ideas and methods of working., • Be transparent, honest, and forthcoming with team members & clients., • Embrace opportunities for collaboration with others to achieve company objectives and enhance client service., • QSR Certification a plus, • Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods., • Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at .

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? * We offer excellent benefits and perks including one free meal per shift and free theme park access. * We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. * We embrace diversity at our core and offer the opportunity for all team members to reach their potential. * We invest in training and development opportunities for all team members. * We promote social responsibility by being a good neighbor in the community. * We care for you, just as we care for others. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement A Team Member who cares about the guest and team member experience and is commitment to maintaining our hotel/resort property at the highest level of safety and comfort. Who You Are: • Knowledge and understanding of computer software to include Windows 11, MS Office 2024 and general computer and technology operations., • Understands networks - wired and wireless, • Effective communicator and highly organized, • Enjoys solving problems, • Values providing a high level of service in both the front and back of the house, • Support team members request and issue via chat, email, phone, or in person., • Provide appropriate information for problem solving to assist team members., • Follow up on all pending support calls to ensure solution and ticket closure., • Remotely access systems to resolve team members issues., • Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative., • Attends all required departmental/helpdesk meetings/training., • Reports any anomalies to the appropriate system management representative as they arise., • Hardware and software installation, such as network printers or approved programs., • Maintains PC and peripheral devices necessary to ensure the operation, availability and security or network and computer systems., • Duties requires traveling amongst all Loews Hotel/Resorts and Support/Laundry Centers for Orlando/ Apopka properties., • Provide basic to intermediate network information to resolve network issue., • Other duties as assigned., • Support for IPTV, • One years of experience as a Helpdesk Technician (Hospitality a plus), • Knowledge and understanding computer software to include Windows 11, MS Office 2021/O365 and general computer and technology operations., • Able to work flexible schedule, including weekends, holidays, and nightshift., • High School Diploma or Equivalent is required., • Bachelor's degree Information Technology or related field. (Preferred), • Two or more years' experience as a Helpdesk Technician (Hospitality a plus). (Preferred)

Job DescriptionJob TypeFull-timeDescription General: The PC Specialist I provides customer support for the IT Department to include end user support, minimal network support, general equipment maintenance, and inventory management. Requirements: • Organizational skills and ability to multi-task, • Proficient in (hardware/software) setup of new computers, • Basic knowledge of Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, network topology, Azure, Remote Desktop, network printers and scanners, • Proficient in Microsoft Office/Office 365 and cloud computing, • Experience troubleshooting hardware and software problems., • Basic knowledge of audio/visual systems, including conference room equipment., • Knowledge of software distribution tools, • Strong verbal and written communication skills, • Positive and motivating attitude, • Customer service to employees with hardware/software issues, • Ensure computers interconnect seamlessly with diverse systems including associated storage systems, email servers, computer conferencing system, application servers and administrative systems., • To document and switch out any hardware which is malfunctioning, • Track/order parts inventory for adequate supply of needed components., • Resolve daily email support ticket requests., • Assist the IT department with various projects., • Performs miscellaneous job-related duties as assigned., • Experience with MS Server, Azure, LAN/WAN Hardware, and troubleshooting required., • Excellent communication skills with a positive attitude., • Excellent organizational skills, flexibility, prioritization, and multi-tasking skills., • Mentors and takes lead with other technicians., • The ability to function in a service capacity., • Must attend virtual training classes to ensure firm is at the cutting edge of technology., • Must utilize Udemy for Business., • Shows progress in working towards obtaining professional certifications., • Strong knowledge of networking technology. PHYSICAL DEMANDS: Must be able to sit and/or stand for long periods of time, able to handle stressful situations and multi-tasking, able to work under time constraints, long hours may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Overtime (40+ hours) may be required as needed. WORK ENVIRONMENT: Must be able to handle stressful situations, multi-tasking, and working within reasonable time constraints to meet production schedules and budgets. Will work in normal office environment and may also be required to work outside of a normal office from time-to-time. The above criteria has been developed to establish guidelines for this position, but note that these are only guidelines, and a person’s ability, talent, effort, personality, and other aspects of the profession shall become a deciding factor for each position.

Job Description Engineering & Computer Simulations, Inc. (ECS) is seeking a front-line, Tier-1 Information Technology helpdesk position with an emphasis on customer service and triage. This position is in the Orlando office, full time. The IT Engineer-II is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them. • Serve as the first point of contact for end users seeking technical assistance via requests (trouble tickets or verbal), • Perform remote troubleshooting through diagnostic techniques and pertinent questions, • Determine the best solution based on the issue and details provided by employees, • Walk the employee through the problem-solving process, • Direct unresolved issues to the next level of support personnel, • Provide accurate information on IT products or services, • Record events and problems and their resolution in logs, • Follow-up and update employee status and information, • Pass on any feedback or suggestions by employees to the appropriate internal team, • Identify and suggest possible improvements on procedures, • Perform research, troubleshooting, • Preparing purchase requisitions and ordering new equipment and parts, • Process documentation, • Other related duties and tasks as assigned. Requirements: • 3+ years’ experience in front-line, tier 1 IT helpdesk support experience, • AS Degree or current student working towards IT degree., • Preferred certifications, A+, Network + and Security +, • Working understanding of live Linux environments, • Understanding of Office 365 management, • Understanding of Microsoft Active Directory, • Tech savvy with working knowledge of office automation products, databases and remote control, • Good understanding of computer systems, mobile devices and other tech products, • Ability to diagnose and resolve basic technical issues, • Employee oriented and cool-tempered, • Comfortable in a high paced, agile environment, • Excellent interpersonal skills, judgment, and decision-making skills, • Other systems used AWS and Azure familiarity, • Excellent written and verbal communication skills, • Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming, • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, • Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, • Ability to keep up-to-date technically and apply new knowledge to the job role, • U.S. Citizenship required., • Eligible to be granted interim or have active US Government security clearance.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative. Attends all required departmental/helpdesk meetings/training. One years of experience as a Helpdesk Technician (Hospitality a plus).

Level 2 Helpdesk Technical Support.

Job Description Experience with A+ computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred. Position Overview: We are seeking a Desktop Technician for our level 2 Helpdesk with strong desktop support experience, a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction. Key Responsibilities: • Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools., • Resolve hardware, software, and connectivity issues for end users on first contact whenever possible., • Document incidents and service requests with clear, concise, and complete information., • Escalate complex or unresolved issues to appropriate internal teams., • Maintain excellent communication and service etiquette, ensuring a positive customer experience., • Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements. Requirements: • 2+ years of Helpdesk/Desktop Support experience, preferably in a call center or high-volume environment., • Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking., • Proven ability to prioritize tasks and resolve issues on first contact., • Excellent written and verbal communication skills., • Customer-focused with a professional and courteous demeanor., • Familiarity with ITSM platforms (specifically ServiceNow) is a plus., • A+ or similar certification preferred. Company DescriptionHealthcare Company hiring for an opportunity fastHealthcare Company hiring for an opportunity fast

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