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JOB DESCRIPTION Insight Global is looking for multiple Field Service Technicians to work ON-SITE for a large healthcare company in San Diego, CA in support of an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. The Desktop Support Technician is responsible for maintaining computer equipment and providing support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. REQUIRED SKILLS AND EXPERIENCE • Strong Experience with Coordinating / Managing a team of Desktop Support Technicians - Project Coordination Experience - 6+ years of experience within an IT helpdesk / Desktop Support Technician role - 6+ years of experience supporting a Windows environment - 6+ years of experience with a ticketing systems - Enterprise Experience - Active Directory Experience NICE TO HAVE SKILLS AND EXPERIENCE • A+, N+, S+, or CCNA Certification - Easy Vista Experience -Experience in a hospital setting

Job DescriptionDescription: PRIMARY LOCATION: The Place of Performance is at 3350 La Jolla Village Dr., San Diego, CA 92161 CITIZENSHIP REQUIREMENT: US Citizenship EDUCATION AND QUALIFICATIONS: High school diploma or equivalent; additional relevant certifications or education a plus. MINIMUM REQUIRED SKILLS/EXPERIENCE: · Previous experience in telephone operating experience, of which one year involved working on a helpdesk work which required a knowledge of organization · Proficient in using office software (e.g., Microsoft Office, Excel). · Strong organizational and time-management skills. · Effective communication and interpersonal abilities. · Must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing work condition Requirements:

Job DescriptionDescription: POSITION OVERVIEW • Receives all incoming calls, answer all emergency calls, submit work orders in the computerized maintenance management system (CMMS), notifies responsible section concerning work orders, maintain appropriate records and conduct necessary training, • Assumes the responsibility for answering calls and submitting a variety of work orders into a CMMS, • Assists in responding to emergency and non-emergency work order requests, creating and submitting work orders, notifying the responsible section of the work orders, and any other work order request activities as necessary to conduct the daily activity at VA San Diego Healthcare System (VASDHS), • Clerks must answer within five (5) rings. The clerk shall query the caller in detail to determine the nature of the inquiry, record needed information for submitting work order requests, • Accurately records details of service requests, including relevant information such as location, issue description, and priority level, • Communicates with maintenance personnel to assign and dispatch work orders promptly., • Provides updates to requestors on the status of their service requests, • Conducts routine reviews of completed work orders to ensure accuracy and completeness., • Reports any discrepancies or issues to the appropriate personnel, • Processes all calls in a most courteous and professional manner, giving a favorable impression of the Department of Veterans Affairs at all times, assuring compliance of Federal and VA Medical Center policy on Release of Information, safeguarding any and all patient information in compliance with the Privacy Act of 1974. Collect calls are only to be accepted in the event of an emergency. Requirements: MINIMUM REQUIRED SKILLS/EXPERIENCE: • High school diploma or equivalent; additional education or certification in office administration is a plus., • Previous experience in telephone operating experience, of which one year involved working on a helpdesk work which required a knowledge of organization, • Proficient in using office software (e.g., Microsoft Office, Excel), • Strong organizational and time-management skills., • Effective communication and interpersonal abilities, • Must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing work condition

Job Description:\n\nDescription: Essential Duties/Responsibilities: As a member of the Cloud/Customer Support Representative (CSR) team within Managed Services, the Cloud Support Technician serves as the primary technical and ticket classification resource for Microsoft 365 and Azure cloud support across CSP Only customer environments. This role owns end-to-end triage, resolution, and escalation management for inbound cloud support tickets, administering customer Microsoft tenants directly via delegated access (GDAP/DAP) through Microsoft Partner Center to resolve customer issues, including escalations from other team members. A key function of this role is accurately parsing incoming requests — distinguishing technical support needs from licensing requests, confirming available access, and routing tickets to the appropriate team or board before proceeding to resolution, along with successful resolution of the customer request. In addition to direct ticket ownership, the Cloud Support Technician provides technical guidance, quality assurance review, and skills development support to CSR L1 and L2 team members, and serves as a backup resource to the Cloud/Licensing team as operational needs require. They will be responsible for the following: Cloud Support & Ticket Management Ticket Triage & ResolutionTriage, prioritize, and resolve inbound cloud support tickets across the Microsoft 365 and Azure environments in alignment with defined SOPs, SLAs, and escalation matrixPrior to advancing a ticket, parse out the actual customer request (e.g., technical support vs licensing); establishing whether the company has the necessary access (e.g., GDAP/admin credentials) to support the customer request; and determine steps previously taken by the customer Point of Contact to address the issue, prior to routing request to appropriate team/board or proceeding to resolutionResolve a broad range of technical requests related to Microsoft 365 licensing and identity, including license assignment and reclamation, MFA and password resets, distribution list management, and license offboarding for end-user terminationsCreate linked tickets as needed to facilitate internal licensing requests from the help desk or other teams, routing to the Cloud/Licensing team for fulfillmentAdminister and troubleshoot advanced Microsoft cloud configurations including Microsoft Entra ID, Conditional Access policies, Intune device compliance, and the Microsoft Security Stack (Defender, Purview, Sentinel)Leverage internal knowledge bases, AI-assisted tooling, and vendor resources to drive efficient, within-scope issue resolution and reduce escalation volume Scope Management & Customer CommunicationClearly communicate with customers when issues fall outside the scope of included support servicesAdvise customers on available resolution pathways (Time & Materials or Microsoft support ticket) and associated costsEnsure receipt of approval from the appropriate customer point of contact (POC) prior to engaging services that incur additional costsSet clear expectations regarding scope of service and escalation timelines Cloud Support Board & Queue ManagementProvide oversight to help manage and monitor Cloud Support ticket boards, reviewing triage statuses and ensuring tickets are moving through the resolution process per SLAsCommunicate with appropriate internal parties to keep tickets on track and ensure timely resolution or escalationAct as a backup to the Cloud/Licensing team for CSP/Cloud Licensing needs as required, including licensing adds and account-level changes within the Microsoft tenant as needed Customer Communication & EscalationCommunicate clearly with customers regarding the status of their request, scope of available services, and resolution optionsWhere the company does not have the necessary access or the issue exceeds the scope of included services, advise the customer on available resolution pathways (Time & Materials or Microsoft support ticket) and associated costsObtain approval from the appropriate customer point of contact (POC) before engaging services that incur additional costsFollow company SOPs, SLAs, and escalation matrices to determine when to escalate to a Microsoft support case, and manage those open cases through resolutionSet clear expectations with customers regarding scope of service, timelines, and next steps throughout the ticket lifecycle CSR Team Support, Training & QA Technical Escalation & MentorshipServe as the first point of technical escalation and primary subject matter resource for the CSR team on all CSP/Cloud Licensing and Ticket ProceduresProvide real-time guidance and support to CSR L1 and L2 team members on cloud licensing issuesCross-train CSR L1 and L2 team members on ticket triage and routing procedures, including use of the company AI tool for customer Q&A and access verification stepsProvide shadowing opportunities and hands-on guidance for CSR team members and new hires as the distributed cloud licensing service model is implemented Training & Knowledge DevelopmentCollaborate with the CSR/Cloud Support Supervisor and Director of Cloud + Procurement Services to develop training materials on current SOPs, to support onboarding and the transition to a distributed service modelConduct shadowing sessions and provide hands-on support for CSR L1s, L2s, and new hires on cloud ticket procedures for technical and licensing-related servicesContribute to internal knowledge base articles and documentation to improve team efficiency and consistency Quality AssurancePerform ticket review and QA to ensure CSR team members are resolving and documenting cloud licensing tickets in accordance with company SOPs and service standardsIdentify trends or recurring issues and surface recommendations to the CSR/Cloud Support Supervisor Process & DocumentationCreate and manage tickets in ConnectWise ticketing system in accordance with company processes and SLAsDocument time and all customer interactions, troubleshooting steps, and technical resolutions in ticketsOn occasion generate customer reports for monthly billing processes as neededCommunicate technical information clearly and effectively to both technical and non-technical audiencesMaintain a high degree of professionalism, confidentiality, and integrity while accessing client systems and supporting mission-critical environments General ResponsibilitiesMaintain strict confidentiality and security protocols when accessing client systemsParticipate in continuous learning and professional development activitiesCollaborate effectively with cross-functional teamsAdhere to all company policies, procedures, and security standardsPerform related functions as assigned by supervisor Requirements: Education and Work Experience Requirements:An associate’s degree in computer science or related field, or 2+ years of technical support experience with Microsoft 365, Azure, or cloud licensing environments preferred. 1+ year of customer service experience in a process-oriented environment required. Equivalent combinations of education and/or experience will be considered. Previous experience in a multi-client Managed Services and/or helpdesk environment is strongly preferred.Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members.Demonstrated history of taking ownership/accountability of assigned tasks.Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.Excellent verbal and written English communication skills along with exceptional interpersonal skills.Demonstrated integrity and the ability to maintain client confidentiality. Technical Skills/Competencies:Proficiency in Microsoft 365 administration and troubleshooting required. Working knowledge of Azure, Microsoft Entra ID, Intune, Exchange Online, Teams, SharePoint, and Microsoft Security solutions highly desired.Experience with Microsoft CSP/Cloud Licensing models, license assignment, and Microsoft Partner Center resources strongly preferred.Demonstrated ability to leverage AI-assisted tools (e.g., Copilot, chatbots) and available knowledge bases for independent research and troubleshooting prior to escalation.Working knowledge of Multi-factor Authentication, Microsoft Entra ID (Azure AD), Exchange Online, Intune, and Microsoft SecurityMicrosoft or other technical certifications (AZ-900, MS-900, MD-102, SC-900, CompTIA A+, Network+) highly desired and may become required for continued employment.Proficient troubleshooting skills in a Windows environment, including desktop OS, Microsoft 365 applications, and cloud services.Knowledge of cybersecurity concepts, endpoint protection platforms (SentinelOne, CrowdStrike), and network monitoring tools (LogicMonitor, PRTG) a plus.Previous experience working within ticketing systems preferred (ideally ConnectWise).Apple/Macintosh/iPhone/iPad troubleshooting experience a plus. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution LLC is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. Compensation & Benefits Base Wage Range: $26.00 to $28.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks:PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+ 40 hours of Sick Time per calendar year401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days Holidays – Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service! Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs) Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7 $100K Life/AD&D policy provided for all employees, free of charge! Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! $80/Month Cell Phone + Internet Reimbursement All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale. Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking. Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company. Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude. Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success. Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution LLC participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.

Job DescriptionDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed Operations Center, the Customer Support Representative, Level 2, will leverage entry-level technical support knowledge to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment, working from Managed Solution headquarters or remotely. Customer Support Representatives, Level 2, are responsible for the following... • Answers incoming help desk inquiries via phone and email, providing a positive first impression of our company., • Uses entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry., • Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to the appropriate team member for resolution., • Monitoring ticket boards for status and managing assignments to ensure tickets are responded to by Technical Support Specialists within the appropriate timeframe for each ticket’s priority level, communicating with the appropriate parties and performing follow-up actions to ensure tickets move timely through the resolution process., • The first priority for the Customer Support Representative, Level 2, is answering incoming calls to generate tickets; however, after initial training and as time and skill levels allow, CSR2s will work to resolve Level 1 tickets and escalate as appropriate per position guidelines., • Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients., • Documenting client communication and resolution efforts via internal ticketing system., • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments., • Maintaining compliance with all company policies and procedures., • Other related responsibilities as assigned. Requirements: Education and Work Experience Requirements: • An associate’s or bachelor’s degree in computer science or related field plus 3+ years of entry-level troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered., • Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members., • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment., • Demonstrated history of taking ownership/accountability of assigned tasks., • Excellent oral and written English communication skills., • Demonstrated integrity and the ability to maintain client confidentiality. Technical Skills/Competencies: • Microsoft or other technical certifications highly desired. Passion or interest in career progression in Information Technology Services preferred., • Entry-level understanding of technology concepts and troubleshooting (networking, server/OS, desktop, virtualization) required. Demonstrated ability to perform basic troubleshooting of desktop, server/OS, and networking issues to resolve tickets related to account administration, printer issues, basic networking, blocking spam emails, etc., • Previous exposure to ticketing systems a plus (Connectwise preferred), • Working knowledge of business applications including Office365 suite (Teams, Outlook, SharePoint, etc.) required. Shift + Availability: Managed Solution operates on a 24x7 basis, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs. Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may operate out of a call center in an open office format with a moderate level of noise or may operate from a remote, home office. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify. Compensation & Benefits* Base Wage Range: $21.00 to $25.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks: • PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+, • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days, • Holidays – Managed Solution celebrates 7 paid holidays each year, • Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!, • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs), • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7, • $100K Life/AD&D policy provided for all employees, free of charge!, • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!, • $80/Month Cell Phone + Internet Reimbursement *All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! • Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking., • Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company., • Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude., • Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success. Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Application Information and Hiring Timeline: Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

Job Description Overview We are seeking a mission-focused Systems Administrator to support Navy enterprise IT environments. This role is responsible for maintaining servers, networks, and cybersecurity compliance across classified and unclassified systems. You'll work closely with senior administrators and cybersecurity personnel to ensure system availability, security posture, and performance in support of Fleet operations and depot modernization initiatives. Key Responsibilities • Administer and support Windows and/or Linux-based systems, ensuring consistent uptime and secure configuration, • Configure and troubleshoot Active Directory, DNS, DHCP, and GPOs, • Perform routine maintenance: patching, backups, log reviews, and system health checks, • Support virtualization environments (e.g., VMware, Hyper-V) and hybrid cloud deployments (e.g., Azure), • Assist in implementing and maintaining RMF controls, DISA STIGs, and security baselines, • Monitor and respond to incidents, alerts, and user support requests, • Document network/system configurations and standard operating procedures, • Coordinate with cybersecurity, software, and helpdesk teams to ensure operational continuity Minimum Qualifications • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience), • 4-6 years of hands-on experience in network and systems administration, preferably in a DoD environment, • CompTIA Security+ Certification, • Working knowledge of Windows Server, Active Directory, and basic networking principles, • Familiarity with virtualization technologies (VMware, Hyper-V) and system hardening practices, • Strong troubleshooting skills and the ability to work independently and as part of a team Preferred Qualifications • Experience supporting DoD IT environments, • Familiarity with RMF, STIGs, and vulnerability management tools (e.g., ACAS, Tenable, Nessus), • Experience with enterprise tools such as SCCM, WSUS, or SolarWinds, • Knowledge of PowerShell scripting or automation tools

Job DescriptionBoarhog will hire a Systems Administrator in San Diego CA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis / Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide. Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Norfolk VA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in Old Town San Diego with the Boarhog Program Manager for this contract operating out of the Boarhog office in the Richmond VA area. REQUIRED SKILLS and KNOWLEDGE::(1) Network Infrastructure: Computer networking concepts, protocols, and security methodologies Local Area Network/Wide Area Network (LAN/WAN) architecture and pathways Bandwidth management principles and techniques Network traffic flow (TCP/IP and OSI model) Performance tuning tools and techniques Remote access technologies Virtual Private Network (VPN) security Network protocols (TCP/IP, Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), directory services) Common network tools (e.g., ping, traceroute, nslookup) File system implementations (e.g., New Technology File System (NTFS), File Allocation Table (FAT), Extended File System (EXT)) Virtualization technologies and virtual machine management (2) Security Expertise: IT security principles and methods (e.g., firewalls, demilitarized zones (DMZs), encryption) Network security architecture concepts (topology, protocols, defense-indepth) Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and policies Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) System administration, network, and operating system hardening techniques Software-based computer protection tools (e.g., firewalls, antivirus, antispyware) Knowledge of transmission records (Bluetooth, Radio Frequency Identification (RFID), Infrared (IR) transmission, Wi-Fi, etc.) and jamming techniques (3) System Administration: Server and client operating systems Systems administration concepts and best practices Enterprise IT architecture System/server diagnostic tools and fault identification Operating system command line/prompt (e.g., ipconfig, netstat, dir, nbtstat) System maintenance procedures (cleaning, disk checks, reboots, backups, etc.) (4) Cloud Computing: Cloud computing service models (SaaS, IaaS, PaaS) Cloud computing deployment models (private, public, hybrid) Cloud security strategy and architecture Migrating workloads between cloud service models EXPERIENCE:Four (4) years of system management experience CERTIFICATION:IAT Level II (e.g. CompTIA Security+) CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years. OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website) BOARHOG BENEFITS:Boarhog has over 13 years of Maritime Industrial Base (MIB) steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: • Competitive salary and opportunities for additional compensation., • Greater Self-Determination, • Medical / Dental / Vision Health Benefits., • Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings, • Vacation., • Health savings account., • Stipend for residing in a HUBZone location, • Relocation and earned performance bonus. We thrive in a welcoming culture within a completely flat organization, with a demonstrated vested interest in our associates' personal and professional goals and aspirations, taking pride in the resulting exceedingly low associate turnover rate. As a successful and respected SBA Certified Service Disabled Veteran Owned (SDVO) and Historically Underutilized Business Zone (HUBZone) small business, there is no fat on the Boarhog, promoting a great degree of self-determination... nobody with Boarhog has ever and will never make a living watching other associates do work. The company Chief Executive Managing Member and Owner actively engages in the day-to-day operations and growth objectives, and also periodically performs direct on government and commercial contracts. Pigs in the breakfast... skin-in-the-game, and the story behind our logo. Come join us! E04JI800rmcl408bvgs

Job Description Associate Technical Project Manager – United States & Latin America (IN OFFICE 4-5 Days AND MUST LIVE IN SAN DIEGO) Spanish and English – Fluent in both required. About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers. The Associate Technical Project Manager will work in the office and MUST LIVE IN SAN DIEGO. You will work across the United States and the LATAM region, providing project support for a portfolio of Tillster customer projects of varying size, scope, and complexity; and manage content changes (menu) in conjunction with the customer and with the support of Tillster’s global team. S/he will work effectively with various members of Tillster throughout all phases of projects and build strong relationships with the Company’s customers. The Associate Technical Project Manager will develop strategic relationships at all levels of the customer’s organization, maximizing customers knowledge of Tillster products and services, and gathering referrals to sister brands or markets that can be pursued by the Tillster Sales team. The Associate Technical Project Manager is measured on performance against two primary criteria: (1) customer satisfaction and account retention; and (2) revenue and profit growth within the account. Key Responsibilities • Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity., • Develop and maintain project plans, schedules, and milestones., • Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships., • Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost., • Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner., • Predictive escalation of pending customer satisfaction issues., • Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels., • Participate in regular release meeting discussions and follow up with the Tillster team to ensure product updates are correctly administered., • Work with Product Management to create visibility to upcoming product and services-based opportunities., • Manage content changes (menu) in conjunction with the customer and with the support of Tillster’s US-based team., • Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content., • Undertake acceptance testing of product/menu developments and related changes., • Provide support to team members, as business needs demand and as required – i.e., product testing; planning and coordination of product deployments to new stores; helpdesk; project management., • Other duties as needed, required, or directed. Required Skills & Experience • Ability to write, read, and speak fluent Spanish and English, • 1-2 years of Project Management experience within the restaurant industry. (it will be great but not mandatory), • Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment., • To be successful in the role, the incumbent must: Be maniacally focused on customer service, satisfaction, and success. Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability. Be highly organized; must manage complex lists of objectives, sequence, and priority. Demonstrate impeccable attention to detail. Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up. Possess strong technical/technological prowess. Demonstrate the ability to identify, understand, and adapt to culture systems within customer companies. • Technical background A MUST Software Engineering Experience a must, • Degree in Computer Science or Engineering required The Interview Process Recruiter interview with a Talent Acquisition Specialist Interview with Project Team Final interview with our Project leader United States/LATAM Pay and Benefits (USA) Expected base salary range $75,000-$90,000 + . Total starting compensation will be determined based on all lawful criteria, Company policy and best practices. Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan. Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services. Holidays: The company observes ten (10) paid holidays per calendar year. Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO. Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan. Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities. Local Candidates Strongly Preferred No Visa Sponsorship Principals only – no Agencies or calls pleaseTillster is proudly an Equal Opportunity Employer No Visa Sponsorship Principals only – no Agencies or calls please ---------- Tillster cares about the safety of all our employees—even those we’ve yet to hire RECRUITMENT FRAUD WARNING We want to help you stay safe during your job search. Tillster will never: Request personal/financial information during recruitment Require payment or fees Ask for sensitive PII before a formal job offer Collect information via email or phone (only through secure channels) Extend offers without in-person or virtual interviews Red flags: All official communications come from @tillster.com addresses only Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams. Apply for this position Compensation Range: $70K - $85K

Job DescriptionJob Overview: We’re looking for a reliable and motivated Field Technician to join our Managed Services Provider (MSP) team. This position requires frequent travel, with up to 4 hours of driving per day and occasional overnight stays (covered under per diem). The ideal candidate will independently manage a schedule of site visits, perform hands-on IT maintenance, conduct asset audits, verify device compliance, and resolve basic technical issues on-site. Follow the site for job updates https://www.linkedin.com/company/ciprus-consulting Responsibilities Travel & Field Work • Drive up to 4 hours per day; some days may be fully dedicated to travel., • Use a personal vehicle (mileage reimbursement provided)., • Stay overnight when required (expenses covered under per diem)., • Begin and end most workdays at our Mission Valley office.On-Site Support & IT Maintenance, • Independently manage and maintain a schedule of site visits, with central team approval., • Address Tier 1 field tickets promptly and efficiently., • Maintain clear communication with the central team about ongoing or unresolved site issues., • Use Microsoft Intune, RMM, and other MDM tools to verify device compliance., • Ensure all devices are online, internet-connected, and up to date., • Coordinate with the internal team for tasks requiring on-site presence.Asset Management & Inventory Control, • Perform regular asset audits and inventory checks, confirming device counts., • Transfer devices between MDM/RMM systems as needed., • Conduct basic workstation upkeep, including cable management and workspace organization.Reporting & Compliance, • Confirm device maintenance and resolve outstanding maintenance tickets., • Accurately close and verify tickets within the system., • Submit daily quantitative reports that include:, • Number of assets serviced, • Number of assets audited or inventoried, • Number of staff assisted, • Number of tickets resolved, • Practice safe and responsible driving while traveling to client locations.Qualifications:, • Associate degree in Information Technology or related field (Bachelor's degree preferred)., • At least 1 year experience in hands-on Helpdesk with over 100 computers\users., • New graduates with a technology or cybersecurity degree are welcome to apply., • Proven experience in a help desk or technical support role., • Proficient in troubleshooting hardware, software, and network issues., • Familiarity with Active Directory and Microsoft Office 365., • Strong customer service and communication skills., • Ability to work independently and prioritize tasks effectively., • Candidates must reside within a maximum 30-minute commute to San Diego, CA., • Eligible candidates will be subject to a background verification process., • Excellent written and verbal communication skills and professional demeanor when interacting with clients., • Maintain a clean and presentable appearance., • A valid driver's license and a clean driving record are mandatory., • Reliable transportation is essential., • Ability to produce precise, concise, accurate documentation, notes, and reports., • CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.

Job Description Job Description CSCI is looking for a self-motivated Microsoft 365 Engineer to complement our internally managed services group. This person will join our growing company to provide superior support to our managed services customers. The candidate will be required to work within a tight-knit group to implement and maintain new and existing network and security systems for our business clients. Candidates should have experience troubleshooting networking infrastructures for multiple customers. Key Responsibilities Primary responsibilities will include administering and troubleshooting Microsoft 365, Intune, and Azure for our San Diego business clients along with helpdesk support services. This position requires problem solving skills, multitasking, and working well under pressure. Primary Duties • Administer and troubleshoot Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive for multiple clients., • Manage and maintain Intune environments including device enrollment, compliance policies, and application deployment., • Support Azure environments including user identity management, conditional access policies, and security configurations via Entra ID., • Manage day-to-day IT infrastructure across multiple client environments, including servers, firewalls, and network equipment., • Install, configure, test, and monitor infrastructure for new and existing customers including servers, firewalls, and switches., • Provide helpdesk support for end users and clients, troubleshooting connectivity, software, and hardware issues., • Perform and verify data backups to ensure business continuity for managed clients., • Document internal procedures, network configurations, and client environments accurately and consistently. Experience • 3-5 years, hands-on experience administering and supporting Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive., • 3-5 years, hands-on experience supporting managed services clients across multiple accounts., • Experience managing Intune environments including device enrollment, compliance policies, and application deployment., • Experience supporting Azure environments including Entra ID, conditional access, and network design., • Experience with Windows operating systems, Active Directory, Hyper-V/VMware, and domain administration including user and permission management., • Experience supporting macOS devices in a managed business environment., • Familiarity with network management tools such as N-Able, Auvik, and HaloPSA., • Able to multitask, prioritize, and manage time efficiently across multiple clients and competing priorities., • Strong customer service orientation with excellent written and verbal communication skills. Education/Certifications • Microsoft 365 Fundamentals, • Microsoft Azure Fundamentals, • Microsoft 365 Certified: Administrator Expert, • Microsoft Certified: Azure Administrator Associate (AZ-104), • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), • Network +, • Security +Company DescriptionCSCI is a leading managed services company specializing in security. CSCI prides itself on being the most efficient and reliable IT service provider in San Diego. We strive to increase your company’s productivity and profitability by providing top-of-the-line IT solutions. For over 30 years, CSCI has provided superior IT & CIO support to over 200 companies in the greater San Diego area and nationwide. Our team of talented employees work tirelessly to build a respected, results-oriented solution. With CSCI as your trusted technology partner, you can focus on your main business and take advantage of the benefits of having predictable IT costs, proactive services, and "on demand" support. Our number one priority is our customer! We pride ourselves on our reputation and commitment. The majority of our customers have been working with us for over 10 years. As the industry changes and evolves, we lead our customers into the future.CSCI is a leading managed services company specializing in security. CSCI prides itself on being the most efficient and reliable IT service provider in San Diego. We strive to increase your company’s productivity and profitability by providing top-of-the-line IT solutions. For over 30 years, CSCI has provided superior IT & CIO support to over 200 companies in the greater San Diego area and nationwide. Our team of talented employees work tirelessly to build a respected, results-oriented solution.\r\n\r\nWith CSCI as your trusted technology partner, you can focus on your main business and take advantage of the benefits of having predictable IT costs, proactive services, and "on demand" support. Our number one priority is our customer! We pride ourselves on our reputation and commitment. The majority of our customers have been working with us for over 10 years. As the industry changes and evolves, we lead our customers into the future.

Job DescriptionAbout the role Ciprus Consulting is a San Diego based Managed Service Provider supporting small to mid sized businesses. We are hiring an IT Support Specialist Level 2 to handle escalated support requests, assist with projects, and deliver a high level client experience. This is a mid level position for someone who can work independently and also collaborate closely with senior engineers and team leads. Responsibilities • Provide Level 2 technical support for multiple client environments, including Windows and macOS workstations, printers, and standard business applications., • Troubleshoot and support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online., • Manage user accounts, permissions, and security using Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 admin portals., • Diagnose and resolve network and connectivity issues involving DNS, DHCP, VPNs, Wi-Fi, firewalls, and ISP-related problems., • Handle escalations from Level 1 technicians and resolve issues to meet SLA requirements., • Accurately document troubleshooting steps, root causes, and resolutions in the ticketing system to support knowledge sharing and continuous improvement., • Perform user onboarding and offboarding tasks, including device provisioning, account setup, licensing, and access control., • Assist with client projects, including workstation deployments, Microsoft 365 migrations, infrastructure upgrades, and hardware refreshes., • Use remote tools to resolve issues efficiently and provide on-site support when needed., • Communicate professionally with end users, client contacts, and internal teams, setting clear expectations and timelines., • Follow best practices for security, standardization, documentation, and change management across all client environments., • Participate in on-call rotations or after-hours support when required., • Provide on-site field support at client locations for troubleshooting, installation, and deployment., • Support ongoing improvements to tools, processes, and workflows., • Serve as the assigned technician for a client office when needed, providing consistent on-site and remote support and maintaining familiarity with the client environment.Requirements, • 2+ years of IT support experience in a helpdesk or MSP environment, • Proven ability to troubleshoot complex technical issues across multiple clients and environments, • Strong working knowledge of Microsoft 365 and cloud-based services, • Solid understanding of networking fundamentals., • Experience using ticketing systems, RMM platforms, and remote support tools, • Ability to prioritize work effectively while managing multiple tickets and competing deadlines, • Valid driver’s license and reliable transportation for occasional on-site client support, • Excellent written and verbal communication skills with a strong customer-service mindsetPreferred, • Experience working in a fast-paced MSP environment., • Familiarity with PowerShell, Microsoft Intune, or device management tools., • Exposure to security best practices, including MFA, conditional access, and endpoint protection., • Experience supporting small to mid-sized business (SMB) clients., • Certifications such as CompTIA A plus, Network plus, Microsoft, or similar

Job Description POSITION DESCRIPTION Field Service Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Job Summary/ Purpose: Field Service Technicians performs on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC's, Toughbook’s, Mobile devices, servers and networking/wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Main Accountabilities/Responsibilities: · Good knowledge on Imaging/Staging of desktops, laptops and other related devices. · Maintain, analyze, and troubleshoot, software and computer peripherals. · Must have reliable transportation and clean driving history · Travel to Various sites on demand basis would be required. · Ability to set up, configure and add all hardware. · Assist client internal IS technicians with large IMAC’s · Break-fix & IMAC support, periodic maintenance · Provide technical support to end-users via telephone and in person. · Assist coworkers in the resolution of end-user’s technical issues. · Assist coworkers in the execution of established processes and escalations. · Test, image and clean PC’s, laptops, monitors, printers, and other related hardware. · Following proper manufactures procedures for ordering parts and returning defective parts. · Manage (Service Now) ticket queue constantly throughout the day. · Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets. · Diagnose and resolve technical hardware and software issues. · Gather information to determine the issue by evaluating and analyzing the symptoms. · Partners with other departments to provide technical assistance. · Corporate Wi-Fi and LAN access · VPN setup and troubleshooting · Network authentication issues · Identify priorities and redirect problems to appropriate resources. · Organize ideas and communicate appropriate messages. · Stay current with system information, changes, and updates. · Handling all designated workstation installations and updates Capabilities/Skillset: · 4+ years of hands-on technical knowledge of laptop and desktop design and software installation. · Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals. · Possess 2 to 3 years’ experience in a break/fix environment. Able to lift heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required. · Experience in supporting Mobile devices (Apple IOS, Android, iPhone, iPad) · Experience with Windows 7-10 OS, Microsoft Office, Internet browsers and Email clients. · Printer/Copier experience preferred. · Working knowledge of systems hardware, printers, scanners and other peripheral devices. · Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner. · Experience providing IT technical support to senior leaders of an organization. · Ability to visualize and troubleshoot complex issues remotely. · Highly developed analytical troubleshooting skills. · Able to multi-task, work independently with minimal supervision as well as within a team environment. · Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE) MINIMUM QUALIFICATIONS Education · Bachelor’s or master’s degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description Aero IT is growing fast and is seeking a knowledgeable and experienced Support Specialist to join our dynamic team. This role serves as a critical first point of contact for client technology requests of varying complexity and urgency. We're looking for someone with real-world IT experience—someone who knows their way around networking terminology, understands how systems interact, and can independently troubleshoot and resolve Level 2 issues without relying heavily on escalation. The ideal candidate is resourceful, professional, and confident in delivering outstanding IT support across a variety of environments. If you're passionate about problem-solving, thrive in fast-paced settings, and take pride in helping others navigate technology, this role is for you. Key Responsibilities Provide first-line technical support to clients across various channels, including helpdesk, email, phone, and in-person communication Independently troubleshoot and resolve Level 2 technical issues, including desktop support, networking, and software/hardware troubleshooting Accurately document tickets and resolutions while maintaining timely and clear communication with clients Escalate issues when appropriate, but with the expectation of independently resolving the majority of incoming requests Perform routine system maintenance tasks and follow internal processes and checklists Support cross-functional teams in achieving company goals and upholding service level agreements (SLAs) Deliver a consistently professional and client-focused experience in every interaction Required Qualifications Solid understanding of networking concepts and IT infrastructure (e.g., IP addressing, DNS, DHCP, VPNs, firewalls) Hands-on experience resolving technical issues in real-world environments, preferably in an MSP or multi-client setting Strong troubleshooting skills with the ability to think critically and solve problems without step-by-step guidance Excellent verbal and written communication skills Ability to effectively use ticketing systems, productivity software, and remote support tools High attention to detail, organization, and time management Personable, friendly and eager to see clients in person Education & Experience High School Diploma or Equivalent (Required) Associate’s Degree, Technical Certifications (e.g., CompTIA, Microsoft, Cisco), or equivalent experience (Preferred) Previous professional IT support experience is strongly preferred Physical Requirements Ability to sit for extended periods while working at a computer Occasional lifting of equipment or hardware up to 25 pounds Why Join Aero IT? – Benefits & Perks Aero IT is committed to building a team that grows together. We offer a competitive benefits package and a work environment built on respect, transparency, and support: ✅ Comprehensive Health Insurance ✅ Vision Coverage ✅ Disability Insurance ✅ 401(k) with Company Match ✅ Cell Phone & Mileage Reimbursement ✅ Complimentary Office Snacks & Beverages ✅ Flexible, Uncapped PTO Policy ✅ Ongoing Training & Continuing Education Opportunities At Aero IT, we value team members who take initiative, deliver results, and enjoy making a meaningful impact. If you’re ready to bring your technical expertise to a supportive, people-focused environment, we’d love to hear from you. We’re currently looking for someone who combines strong technical skills with a warm, personable approach—someone who enjoys building relationships with clients and doesn’t mind being out in the field to provide on-site support when needed. Starting pay is commensurate with experience, and we’re excited to welcome a motivated professional who’s eager to grow and contribute to our mission. Company DescriptionAero IT is a client-centered company that specializes in managed IT services and technology implementations, maintenance and support. Our technicians are highly trained and leverage their expertise to develop dynamic solutions to help businesses of every size. Our simplified approach ensures that clients have a positive experience and their technology systems remain secure and functional around the clock.Aero IT is a client-centered company that specializes in managed IT services and technology implementations, maintenance and support. Our technicians are highly trained and leverage their expertise to develop dynamic solutions to help businesses of every size. Our simplified approach ensures that clients have a positive experience and their technology systems remain secure and functional around the clock.

Job Description Overview Join our dynamic team as a Help Desk Specialist and become the first point of contact for technical support within our organization! In this energized role, you will deliver exceptional IT support to users, troubleshoot software and hardware issues, and ensure seamless computer management across various operating systems. The IT Helpdesk Specialist is responsible for providing first-level technical support to employees across the organization. This role supports hardware, software, networking, and cloud-based systems to ensure efficient day-to-day business operations. The position serves as the primary point of contact for IT incidents, service requests, and user support while maintaining a high level of customer service and compliance with company security policies. Duties • ·Serve as the first point of contact for IT support requests and incidents., • Diagnose and resolve common hardware, software, and connectivity issues, • Escalate complex issues to 2nd or 3rd line support when necessary, • Assist with onboarding and offboarding of employees (IT-related activities), • Support installation, configuration, and replacement of end-user devices, • Accurately log, track, and update support tickets, • Follow IT procedures, service level agreements (SLAs), and escalation paths, • Document solutions, FAQs, and user guides to improve self-service and efficiency, • Follow security policies and data protection guidelines when handling incidents, • Recognize and report potential security incidents or suspicious activities, • Ensure proper handling of company equipment and information, • Identify recurring issues and suggest improvements to IT services, • Contribute to maintaining a positive and professional IT service experience, • Communicates all computer network, system and service problems and outages immediately to the IT Manager., • Ensure systems comply with internal IT policies and external regulatory requirements., • Perform additional responsibilities as delegated by department manager. Experience • Associate, or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field preferred, • 1-3 years of experience in IT Helpdesk, desktop support, or technical support roles., • Working knowledge of Microsoft Windows, Microsoft 365, and common business applications., • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, switch, firewall and Wi‑Fi., • Familiarity with Active Directory, Azure, endpoint management, ticketing systems, Fax and Intune., • Experience supporting laptops, printers, mobile devices, and collaboration tools., • Understanding of IT security best practices, data protection, and access management., • Experience with regulated environments or standards such as ISO27001, ISO13485, or GAMP5 is a plus., • Strong analytical and problem-solving skills, • Ability to troubleshoot and resolve technical issues efficiently., • Ability to explain technical issues clearly to non-technical users, • Good time management and prioritization skills, • Ability to work independently and manage multiple priorities, • Good documentation and reporting skills, • Structured, quality‑oriented, and security‑aware working approach, • Willingness to continuously learn and adapt to new technologies, • Excellent written and verbal communication skills with a high level of computer proficiency., • Ability to multitask, work with self-discipline, good judgment, and independence is necessary., • Flexibility with respect to working hours based on client and company needs. At SkylineDx We live to make a difference. It is our mission to improve a patient’s quality of life by enabling them to benefit from personal insights at the genomic level of their disease. That means we are continuously innovating the world of gene signature-based diagnostic testing. That also means we have a unique blend of characteristics. We have our soft side. Our culture is oftentimes described as familial, warm, loyal and highly engaged. We have our rational side where exact sciences are driving our mission. And when needed our passionate side surfaces to clear the way so we can serve society with science based solutions. Our quotes #serviceisjoy #valueformoney #playtogethertowin #amazingthingshappen #cogitoergosum #itsyourparty Do apply! Send your resume to Nezam Etemadi (HR Manager) at the link provided. If you have questions or want more information, don’t hesitate to contact us. You’ll find the contact details on our website. We will make sure it lands on the right desk!

Job Description:\n\nDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a senior member of the Managed Operations Center, the Network Support Specialist, Level 2 will provide expert-level technical support to managed services clients in a 24/7/365 environment and will be responsible for the following... Client Network Support & TroubleshootingServe as an escalation point for advanced network issues, including slow WAN performance, connection drops, site-to-site VPN tunnel failures, and firewall policy conflicts across a multi-client managed services portfolio. Troubleshoot and resolve issues across LAN/WAN, SD-WAN (Aryaka), routing, switching, VPN, firewall, and VoIP infrastructure spanning mid-market and enterprise-scale environments. Diagnose and resolve issues on Cisco Firepower Firewalls, Cisco Nexus and Catalyst Switches, and other network devices, leveraging deep platform knowledge to minimize client downtime. Manage client remote access and BYOD initiatives, including Always-On VPN and IPSEC VPN services, in alignment with client security policies and MOC standards. Consistently meets or exceeds department KPIs – including ticket response and resolution times, customer satisfaction (CSAT) scores, SLA compliance rates – in alignment with MOC performance standards. Project & Billable Work (T&M)Execute T&M billable network project tasks including: updating and optimizing firewall configurations (Cisco Firepower); implementing net-new routing, DHCP, and DMZ configurations; deploying IPSEC and Always-On VPN services; and configuring Azure Virtual Network Gateways and related Azure networking components. Coordinate with client Points of Contact and internal Managed Solution Networking/Security teams to scope, plan, and complete project deliverables within agreed timelines and SLAs. Document all project work, configuration changes, and outcomes thoroughly in ConnectWise in accordance with company standards. Security & ComplianceSecure client networks by implementing and enforcing security protocols in coordination with client stakeholders and the Managed Solution Networking/Security team. Monitor client environments for suspicious activity and threats; respond quickly to security alerts and incidents per company standards. Proactively implement security patches and coordinate with the Backup/Disaster Recovery team to ensure continuity and security across client environments. Assist in tuning and expanding network monitoring alerts (LogicMonitor, Perch, SentinelOne) to maximize client uptime and environment stability. Communication & CollaborationProvide proactive, clear communication to clients and internal teams regarding network incidents, outages, and scheduled maintenances. Communicate with third-party client vendors to establish root cause and coordinate resolution for outages and other externally-caused issues. Document client communications, network/system configurations, and resolution efforts in ConnectWise in accordance with company standards. Maintain a high degree of professionalism, confidentiality, and integrity when accessing client systems and supporting mission-critical environments. Team Development & OperationsMentor and train L1 and junior team members on network tools, security policies, and incident response best practices. Participate in an on-call rotation for occasional after-hours emergency support. Adhere to client SLAs and team performance goals; prioritize, resolve, and/or escalate issues per company policy. Comply with all company policies and procedures. Other responsibilities as assigned. Note: This position is eligible for full remote status for individuals who will work from a home office in state with Managed Solution payroll operations. Individuals located in San Diego county, California, will be required to work as assigned, which may include working onsite from our headquarters; working from a remote home office; or reporting to a client site.Requirements: Education and Work Experience Requirements:Associate’s or Bachelor’s degree in Computer Science or a related field, plus 3+ years of advanced troubleshooting experience in networking, server/OS, desktop, and/or virtualization environments. Equivalent combinations of education and experience will be considered. Previous experience in a multi-client Managed Services and/or Managed Security Operations Center (MSOC/NOC) helpdesk environment strongly preferred. Demonstrated hands-on experience in mid-market or enterprise-scale network environments (500+ seat organizations or multi-site complexity). Proven ability to manage and prioritize multiple client issues simultaneously in a fast-paced, SLA-driven environment. Strong organizational and problem-solving skills with a demonstrated history of ownership and accountability. Excellent oral and written English communication skills, with the ability to convey technical concepts clearly to non-technical stakeholders. Demonstrated integrity and ability to maintain strict client confidentiality. Outgoing, enthusiastic approach to customer service with a drive to deliver exceptional support to both internal and external stakeholders. Technical Skills/Competencies: Networking Platforms (Required)Cisco Firepower Firewalls — firewall policy management, NAT, access control, IPS/IDS configuration, and troubleshooting. Cisco Nexus and Catalyst Switches — VLAN management, trunking, spanning tree, port configuration, and multi-site switching environments. Aryaka SD-WAN — configuration, optimization, and troubleshooting in managed WAN environments. VPN Services — IPSEC site-to-site and Always-On remote access VPN design, implementation, and support. LAN/WAN administration: DHCP, DNS, VLANs, DMZ, NAT, MPLS, SSL/IPSEC connection points, and wireless technologies. Cloud & VirtualizationMicrosoft Azure — Azure Virtual Network Gateway configuration and management; experience with Azure networking concepts (VNets, NSGs, route tables) required. Additional experience with Azure or other public/private cloud environments (AWS, GCP) is a plus. Virtualization technologies (VMware, Hyper-V) are a plus. Security & Monitoring ToolsNetwork Monitoring & Endpoint Management: LogicMonitor, Perch, SentinelOne, or equivalent platforms. Security operations experience in monitoring client environments and responding to alerts/incidents. Systems & ApplicationsStrong proficiency in Microsoft 365 administration and troubleshooting. Expert-level Windows troubleshooting (desktop and server OS); Microsoft Exchange and Active Directory proficiency. Ticketing system experience required; ConnectWise strongly preferred. Apple/macOS/iOS or Linux proficiency is a plus. Certifications (Highly Desired)Cisco: CCNA, CCNP, or Cisco Meraki Solutions Specialist Fortinet: NSE 5 or higher Microsoft: Azure Administrator (AZ-104) or equivalent Aryaka or SD-WAN vendor certifications a plus Note: Candidates may be required to obtain and/or maintain relevant certifications as a condition of continued employment. Shift + Availability: Managed Solution operates on a 24x7 basis, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify. Compensation & Benefits Base Wage Range: $29.50 to $41.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks:PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+ 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days Holidays – Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service! Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs) Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7 $100K Life/AD&D policy provided for all employees, free of charge! Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! $80/Month Cell Phone + Internet Reimbursement All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT!Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking.Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success. Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Application Information and Hiring Timeline: Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application. By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

Job DescriptionDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed Operations Center, the Technical Support Specialist (Level 1) will provide technical support to managed services clients in a 24/7/365 environment and will be responsible for the following... • Provides application and infrastructure support, network administration, desktop troubleshooting, and server management across multiple environments, working on behalf of managed services clients., • Adhering to client service level agreements and team performance goals while prioritizing, resolving and/or escalating issues in accordance with Company policy., • Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients., • Effectively documenting client communication and resolution efforts via internal ticketing system in accordance with Company standards., • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments., • Assists security team in monitoring client environments for suspicious activity/threats and responds quickly to security alerts and incidents in accordance with Company standards., • Complies with all company policies and procedures., • Other responsibilities as assigned. Note: This position is eligible for full remote status for individuals who will work from a home office in state with Managed Solution payroll operations. Individuals located in San Diego county, California, will be required to work as assigned, which may include working onsite from our headquarters; working from a remote home office; or reporting to a client site. Requirements: Shift/Availability Requirements: Managed Solution operates on a 24x7 basis, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs. Education and Work Experience Requirements: • An associate’s or bachelor’s degree in computer science or related field, as well as 2+ years of troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered. Previous experience in a multi-client Managed Services and/or Managed Security Operations Center helpdesk environment is strongly preferred., • Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members., • Demonstrated history of taking ownership/accountability of assigned tasks., • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment., • Excellent oral and written English communication skills., • Demonstrated integrity and the ability to maintain client confidentiality. Technical Skills/Competencies: • Proficiency in Office365 administration and troubleshooting required. Additional knowledge of public/private cloud (e.g., Azure) and virtualization technologies a plus., • Microsoft or other technical certifications highly desired and may be required for employment., • Strong troubleshooting skills in a Windows environment, including desktop and server OS., • Proficiency in Microsoft Exchange and Active Directory, • Proficient knowledge of LAN/WAN administration and troubleshooting proficiency including DHCP, DNS, VLAN's, firewalls (Fortigate Manager), NAT, wireless technology. The ability to configure switches is a plus., • Basic knowledge of Cybersecurity, Network Monitoring, and Endpoint Management tools: Perch, LogicMonitor, SentinelOne, etc., • Previous experience working within ticketing systems required (Connectwise preferred), • Previous experience working in Managed Services Operations Center, • Apple/Macintosh/iPhone/iPad experience a plus Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify. Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! • Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking., • Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company., • Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude., • Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success. Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Compensation & Benefits* Base Wage Range: $24.00 to $30.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks: • PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+, • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days, • Holidays – Managed Solution celebrates 7 paid holidays each year, • Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!, • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs), • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7, • $100K Life/AD&D policy provided for all employees, free of charge!, • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!, • $80/Month Cell Phone + Internet Reimbursement *All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Application Information and Hiring Timeline: Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

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