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Job DescriptionDescription: PRIMARY LOCATION: The Place of Performance is at 3350 La Jolla Village Dr., San Diego, CA 92161 CITIZENSHIP REQUIREMENT: US Citizenship EDUCATION AND QUALIFICATIONS: High school diploma or equivalent; additional relevant certifications or education a plus. MINIMUM REQUIRED SKILLS/EXPERIENCE: · Previous experience in telephone operating experience, of which one year involved working on a helpdesk work which required a knowledge of organization · Proficient in using office software (e.g., Microsoft Office, Excel). · Strong organizational and time-management skills. · Effective communication and interpersonal abilities. · Must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing work condition Requirements:

Job DescriptionDescription: POSITION OVERVIEW • Receives all incoming calls, answer all emergency calls, submit work orders in the computerized maintenance management system (CMMS), notifies responsible section concerning work orders, maintain appropriate records and conduct necessary training, • Assumes the responsibility for answering calls and submitting a variety of work orders into a CMMS, • Assists in responding to emergency and non-emergency work order requests, creating and submitting work orders, notifying the responsible section of the work orders, and any other work order request activities as necessary to conduct the daily activity at VA San Diego Healthcare System (VASDHS), • Clerks must answer within five (5) rings. The clerk shall query the caller in detail to determine the nature of the inquiry, record needed information for submitting work order requests, • Accurately records details of service requests, including relevant information such as location, issue description, and priority level, • Communicates with maintenance personnel to assign and dispatch work orders promptly., • Provides updates to requestors on the status of their service requests, • Conducts routine reviews of completed work orders to ensure accuracy and completeness., • Reports any discrepancies or issues to the appropriate personnel, • High school diploma or equivalent; additional education or certification in office administration is a plus., • Previous experience in telephone operating experience, of which one year involved working on a helpdesk work which required a knowledge of organization, • Proficient in using office software (e.g., Microsoft Office, Excel), • Strong organizational and time-management skills., • Effective communication and interpersonal abilities, • Must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing work condition

Job Description Overview We are seeking a mission-focused Systems Administrator to support Navy enterprise IT environments. This role is responsible for maintaining servers, networks, and cybersecurity compliance across classified and unclassified systems. You'll work closely with senior administrators and cybersecurity personnel to ensure system availability, security posture, and performance in support of Fleet operations and depot modernization initiatives. Key Responsibilities • Administer and support Windows and/or Linux-based systems, ensuring consistent uptime and secure configuration, • Configure and troubleshoot Active Directory, DNS, DHCP, and GPOs, • Perform routine maintenance: patching, backups, log reviews, and system health checks, • Support virtualization environments (e.g., VMware, Hyper-V) and hybrid cloud deployments (e.g., Azure), • Assist in implementing and maintaining RMF controls, DISA STIGs, and security baselines, • Monitor and respond to incidents, alerts, and user support requests, • Document network/system configurations and standard operating procedures, • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience), • 4-6 years of hands-on experience in network and systems administration, preferably in a DoD environment, • CompTIA Security+ Certification, • Working knowledge of Windows Server, Active Directory, and basic networking principles, • Familiarity with virtualization technologies (VMware, Hyper-V) and system hardening practices, • Experience supporting DoD IT environments, • Familiarity with RMF, STIGs, and vulnerability management tools (e.g., ACAS, Tenable, Nessus), • Experience with enterprise tools such as SCCM, WSUS, or SolarWinds, • Knowledge of PowerShell scripting or automation tools

Job DescriptionSalary: $91,000.00 - $143,000.00 Job Title: Software Engineer, Warfighter Tools and Analytics About Us: PMAT is an innovative small business founded with a passion for developing forward-leaning solutions from exceptional people that increase the mission's capability. We focus on designing and building impactful digital solutions that utilize modern cloud, data, and software concepts. Our passion is working on complex and progressive challenges such as edge platform computing, containerizing legacy platforms, distributed data platforms, or heterogeneous data analysis. We recruit, retain, and foster a team motivated to pursue passions, investigate new ways of doing things, and embody an innovative and entrepreneurial spirit. We believe in being curious about every element of a problem and experiment relentlessly. We foster continuous learning in an environment that encourages positive collaboration and expands our capabilities. We tap into collective intelligence, acknowledging that the most brilliant people may not be in the room. Above all else, we believe that delivering and demonstrating is more potent than a sheet of paper. We are passionate about mission-centric design and delivering effective capabilities to and for the warfighter. Whether youre an experienced engineer or just beginning your career, youll work alongside experts who are committed to solving mission-critical problems. If youre passionate about using your skills to make a real difference, apply today and become part of a team thats shaping the future of defense technology! About the role: PMAT has an ongoing need for Software Engineers to join the Warfighter Tools & Analytics (WTA) team supporting Naval Operational Architecture, NAVWAR in San Diego. The role of the WTA Pillar is to deliver tools (e.g., Decision and Battle Management Aids (BMA) applications) to the DON assets using the OSA DSO pipeline and directly coordinate with Navy warfare development commands. WTA works with the Digital Warfare Office (DWO), Warfare Development Centers (WDCs), War Department Intelligence (WDI), and Fleet Operators to identify capability gaps or needs. WTA then identifies the tool or development effort required to fill that capability gap, resources or coordinates the resourcing of any needed development, and oversees the navigation of software applications through the OSA pipeline to enable rapid deployment to digital platforms. Responsibilities: • Develop, integrate, and maintain DevSecOps pipelines supporting the deployment of BMA applications within the Naval Operational Architecture framework., • Collaborate with cross-functional teams, including fleet operators, developers, and cybersecurity professionals, to align software development with mission requirements., • Implement and manage CI/CD processes using Jenkins, Tekton, and Helm, ensuring secure, automated deployment of containerized applications., • Ensure application security compliance through Security Risk Management, License Compliance, Vulnerability Management, and STIG implementation., • Support application containerization efforts using Docker, Kubernetes, and OpenShift, optimizing system performance and security., • Conduct software and application verification & validation (IV&V) testing to ensure mission readiness and adherence to DON requirements., • Provide Tier 3 troubleshooting and incident response support, ensuring continuous operational capability and resolving system issues., • Deep understanding of the SDLC lifecycle, • Experience with CI/CD, • Understanding of Security Risk Management, License Compliance, Vulnerability Management, and Software Composition analysis tools, • Experience with JSM, Service Now, or similar ITSM tools, • Experience with Software and Application IV&V and Testing, • Experience with Atlassian agile product management tools, • Experience building pipelines utilizing Jenkins/Tekton, • Experience with deployment of applications in Kubernetes/Openshift environments, • Experience Openshift administration preferred (Kubernetes acceptable), • Experience with Container security best practices and Security Technical Implementation Guides(STIGs), • Experiencewith container SAST and DAST, • Understanding of Opensource Software Components, Security Risk Management, License, • Compliance, Vulnerability Management, and Software Composition analysis tools, • Experience with Helm charts for managing the deployments, • Experience with creating technical documentation and white papers Preferred Skills and Experience: • Public Key Infrastructure experience is a plus, • Knowledge of the RAISE 2.0 process is a plus, • Tier 3 Helpdesk Troubleshooting experience is a plus, • Experience with ISTIO service mesh and KeyCloak is a plus Education and Certification Requirements: • Security +, • Active Secret clearance required, • Active TS SCI clearance preferred Location: • On site San Diego 85% of the time w/ flexible schedule. PMAT is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable laws.

Job Description Summary: Urbn Leaf and Harborside are seeking a highly motivated and reliable Customer Service Representative to join our centralized support team. This position will serve as both a call center associate—handling inbound calls, live chats, and support tickets—and a dispatcher, coordinating delivery logistics and facilitating real-time communication between customers, drivers, and store teams. This is a high-impact role that directly influences the customer experience, supporting our mission to deliver best-in-class cannabis retail service across California. Key Responsibilities: Call Center Support: • Handle high volumes of inbound calls, live chats, and emails with professionalism, empathy, and accuracy., • Provide product information, troubleshoot issues, and assist with order status inquiries, account support, and general store questions., • Maintain up-to-date knowledge of store promotions, product availability, and operational policies., • Log and resolve customer issues efficiently using our CRM and helpdesk systems., • Monitor and manage real-time dispatching of delivery orders across multiple store locations., • Communicate directly with delivery drivers to optimize routes, update ETAs, and resolve logistical challenges., • Serve as the liaison between customers and drivers to ensure smooth delivery handoffs., • Coordinate with in-store fulfillment teams to verify order status and readiness., • Monitor order flow and prioritize dispatches to meet service level agreements (SLAs). Qualifications: • 1+ year experience in a customer service or dispatching role (call center or cannabis retail experience preferred)., • Strong verbal and written communication skills., • Ability to multitask across phones, chats, and dispatch tools in a fast-paced environment., • Comfort working with CRMs, dispatch software, and point-of-sale systems., • Strong problem-solving skills and the ability to stay calm under pressure., • Familiarity with cannabis products and state regulations., • Experience using platforms like Weedmaps, OnFleet, Blaze, Dutchie, Jane, or similar systems., • Competitive hourly pay with opportunities for growth., • Employee discounts at Urbn Leaf & Harborside locations., • Supportive and collaborative team environment.

Job Description Summary: Urbn Leaf and Harborside are seeking a highly motivated and reliable Customer Service Representative to join our centralized support team. This position will serve as both a call center associate—handling inbound calls, live chats, and support tickets—and a dispatcher, coordinating delivery logistics and facilitating real-time communication between customers, drivers, and store teams. This is a high-impact role that directly influences the customer experience, supporting our mission to deliver best-in-class cannabis retail service across California. Key Responsibilities: Call Center Support: • Handle high volumes of inbound calls, live chats, and emails with professionalism, empathy, and accuracy., • Provide product information, troubleshoot issues, and assist with order status inquiries, account support, and general store questions., • Maintain up-to-date knowledge of store promotions, product availability, and operational policies., • Log and resolve customer issues efficiently using our CRM and helpdesk systems., • Monitor and manage real-time dispatching of delivery orders across multiple store locations., • Communicate directly with delivery drivers to optimize routes, update ETAs, and resolve logistical challenges., • Serve as the liaison between customers and drivers to ensure smooth delivery handoffs., • Coordinate with in-store fulfillment teams to verify order status and readiness., • Monitor order flow and prioritize dispatches to meet service level agreements (SLAs). Qualifications: • 1+ year experience in a customer service or dispatching role (call center or cannabis retail experience preferred)., • Strong verbal and written communication skills., • Ability to multitask across phones, chats, and dispatch tools in a fast-paced environment., • Comfort working with CRMs, dispatch software, and point-of-sale systems., • Strong problem-solving skills and the ability to stay calm under pressure., • Familiarity with cannabis products and state regulations., • Experience using platforms like Weedmaps, OnFleet, Blaze, Dutchie, Jane, or similar systems., • Competitive hourly pay with opportunities for growth., • Employee discounts at Urbn Leaf & Harborside locations., • Supportive and collaborative team environment.

Job DescriptionDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed Operations Center, the Customer Support Representative, Level 2, will leverage entry-level technical support knowledge to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment, working from Managed Solution headquarters or remotely. Customer Support Representatives, Level 2, are responsible for the following... • Answers incoming help desk inquiries via phone and email, providing a positive first impression of our company., • Uses entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry., • Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to the appropriate team member for resolution., • Monitoring ticket boards for status and managing assignments to ensure tickets are responded to by Technical Support Specialists within the appropriate timeframe for each ticket’s priority level, communicating with the appropriate parties and performing follow-up actions to ensure tickets move timely through the resolution process., • The first priority for the Customer Support Representative, Level 2, is answering incoming calls to generate tickets; however, after initial training and as time and skill levels allow, CSR2s will work to resolve Level 1 tickets and escalate as appropriate per position guidelines., • Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients., • Documenting client communication and resolution efforts via internal ticketing system., • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments., • Maintaining compliance with all company policies and procedures., • Other related responsibilities as assigned. Requirements: Education and Work Experience Requirements: • An associate’s or bachelor’s degree in computer science or related field plus 3+ years of entry-level troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered., • Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members., • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment., • Demonstrated history of taking ownership/accountability of assigned tasks., • Excellent oral and written English communication skills., • Microsoft or other technical certifications highly desired. Passion or interest in career progression in Information Technology Services preferred., • Entry-level understanding of technology concepts and troubleshooting (networking, server/OS, desktop, virtualization) required. Demonstrated ability to perform basic troubleshooting of desktop, server/OS, and networking issues to resolve tickets related to account administration, printer issues, basic networking, blocking spam emails, etc., • Previous exposure to ticketing systems a plus (Connectwise preferred) Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may operate out of a call center in an open office format with a moderate level of noise or may operate from a remote, home office. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see . Compensation & Benefits* Base Wage Range: $21.00 to $25.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks: • PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+, • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days, • Holidays – Managed Solution celebrates 7 paid holidays each year, • Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!, • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs), • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7, • $100K Life/AD&D policy provided for all employees, free of charge!, • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! • Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking., • Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company., • Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude. We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Application Information and Hiring Timeline: Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

Experience with a helpdesk ticketing system like FreshService or other service desk solution is preferred.

IT helpdesk or technical support experience.

Job DescriptionWho We Are We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget! Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment. Interested in working at Sandbox VR? Sneak peek of our store experience HERE. What You Will Be Doing: • Deliver an Incredible Guest Experience: You'll have a balance of responsibilities, you'll enthusiastically and confidently stay near our entrance, encouraging people to come inside and welcoming our guests upon entry, while also ensuring all store staff do the same for their guest journeys. In addition, you will also handle guest de-escalation, stepping in to support Guest Experience Guides or Shift Leads when needed. You’re driven by a passion for optimizing customer service efficiencies, constantly seeking out innovative methods to enhance and refine our operational processes for the benefit of our guests. You’ll also ensure the store team is well equipped to manage scheduled guest bookings, helping maintain on-time delivery of experiences and speedy resolution of mishaps., • Technical Support and Troubleshooting: You’re proficient in utilizing various computer and tablet technologies. You’ll conduct thorough hardware/software checks throughout the week, immediately communicating any issues to the Store Manager and Tier 1 Helpdesk respectively. You function as a co-lead with the Store Manager on all new software updates and experience launches. Keep it Shiny: You'll keep our facility in top shape by maintaining order and cleanliness of our stores, experience rooms, and equipment for the guests. You’ll help us ensure the store maintains a premium and professional experience at all times., • Store Management: You’ll co-lead the creation of employee schedules to ensure adequate coverage during peak hours, while meeting state/federal scheduling laws. You’ll work with the Lead on duty and rest of the store management team to maintain daily checklists and audits. You’ll also keep track of, and ensure breaks are taken per state law or company procedures, while also assisting with the overall store timecard approval process. You’ll demonstrate the ability to look beyond today's bookings and actively pursue future bookings, ensuring a steady flow of business and sustained growth. You’ll set achievable goals for sales and KPIs for their team while on shift, (including targets for B2Bs, Gift Cards, Experience Add-Ons, Food & Bev), while celebrating wins and using positive coaching to meet those goals as a team., • Store Leadership: Consistently initiate check-ins with team members starting their shifts, providing a clear outline of the day's goals, and how to achieve success. You’re consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high. You will partner with our Store Manager in the interview process for Guest Experience Guide Hiring. You are also proactively identifying coaching opportunities in our Guest Experience Guides and Leads, and will partner with the Store Manager to deliver coaching and developmental goals., • Training: You are well-versed in every part of store operations, and can seamlessly jump into specific areas for our Guest Experience Guides or Leads as needed. You also help integrate our new Guest Experience Guides and Leads into the organization by providing on-the-job training of our full Guest Journey. You’ll also have partial or full responsibility for our automatically assigned e-learning course catalog, and will help new staff complete the training while maintaining front-of-house service support.What We Are Looking For:, • Leadership Experience: 2 years relevant experience as a leader in a retail operations management or hospitality industry., • Be Egoless: No room for personal agendas here, • Underdog Mindset: We love strong problem solvers who can adapt to change well, • Win Collectively: Positive attitudes are contagious, and we love winning as a team, • Physical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs. Physical Dexterity: For some technical issues, you’ll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers)., • Weekend Availability: This role will have flexible scheduling, which we’ll work around availability where possible, but all staff are expected to have weekend availability in accordance with the needs of the location., • Business Management Literacy: You should be proficient in “retail math” and business skills, including a working understanding of profit and loss statements and a comfort with data visualization tools (e.g. PowerBI, Tableau).Benefits, • Paid time off, • Sick time401(k) + Match, • Medical, dental, vision, life, and disability insurance, • Health and wellness resources and discounts for all those who qualify, • Commuter (Transit and Parking) Benefits, • Exclusive savings on entertainment, shopping, hotels, and more, • Promotion Potential - over 40% of our store roles are promoted from within, • Referral Bonus Program, • Employee Discounts and Free Sessions, • “Positive Guest Review” Incentive ProgramNote: Evening and weekend availability may be required depending on the business’ needs. Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSalary: $26.50-$29 Hourly DOE IT Helpdesk Technician Why Bird Rock Systems At Bird Rock Systems, we take pride in being named one of the Inc. Magazines Best Workplaces Award winners and Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence. What Sets Us Apart: • Best Workplace Awards: Bird Rock Systems is honored to be recognized as one of San Diego Business Journal's Best Places to Work and Inc.'s Best Workplaces, highlighting our commitment to fostering a positive, collaborative, and innovative work environment. Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company. * Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues we're friends who collaborate, support, and celebrate together. * Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems. Your Opportunity: At Bird Rock Systems, you're not just an employee you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us. Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory! Join us on our journey. Apply today. Position Summary We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technology Helpdesk Technician is an technical position supporting technical enterprise-class solutions. This position is welcome to those who have two years of experience in the technology industry. Bird Rock Systems is represented by the best of the best technical engineers to learn from with many different skill sets including networking, security, storage, virtualization, wireless, cloud and collaboration technologies. This position includes mentoring, web-based training, on-the job training, and technical certifications. You will get hands-on experience assisting the services team with internal technical issues and with various customer projects. You will support various technical requests from all departments: • Triage and fix technical areas impacting employee productivity., • Provide optimization reports for various IT and IT Security tools., • Act as a technical resource for employee inquiries., • Create and maintain technical documentation. Main Duties • Install and configure computer hardware, software, systems, phones, mobile devices., • Set up PCs and equipment., • Support business applications., • Monitor and maintain cloud applications including Office 365., • Respond in a timely manner to service issues and requests., • Provide in-person technical support across the company., • Troubleshoot login/permission issues., • Repair and replace equipment as necessary., • Participate in testing new technology., • Complete company and partner training and certification tests., • Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars., • Ensure customer satisfaction in every step of problem resolution., • Track customer issues., • Document diagnostic steps while troubleshooting reported problems., • Conduct research to find correct solutions., • Provide quality support to customers employing a high degree of customer service, technical expertise, and timeliness., • Respond to customer inquiries in a timely manner. What You Bring Education & Experience • Undergraduate degree, or equivalent, pertaining to IT., • Two years of experience with IT support and IT projects., • General industry knowledge of technology vendors, applications, and trends. Qualifications & Key Skills • Ability to commit to full-time schedule, as detailed on upon employment, • Strong desire to do an excellent job., • Strong passion for technology., • Listens to people with technical needs identify be sensitive and responsive to technical needs., • Excellent written and verbal communication skills., • Able to express ideas clearly and convey necessary information., • Able to recognize and attend to important details with accuracy and efficiency., • To show us youve read this posting carefully, please answer the following question in your application: Youre in a race and you pass the person in second place. What place are you in now?, • Able to maintain a positive attitude in the face of criticism, rejection, or failure., • Able to constructively work under deadlines., • Able to think strategically and tactically., • Able to identify areas of risk/concern in area of responsibility., • Ability to apply knowledge, experience, and expertise when addressing issues., • Build solid and effective working relationships with others., • Knowledge and expertise in related areas of responsibility., • Strong organizational and time management skills, driving tasks to completion., • Interest in attending various program events, including social gatherings, career development workshops, and more. Preferred Skills • IT infrastructure, cybersecurity, or related technical background, • Certification - CompTIA, ITF, A+, Network+, Security+, or similar Location Requirements • Location type: Onsite, • Onsite location: San Diego, California, United States, • Remote work requirements: N/A Time Requirements • Schedule: Full time, • Employment duration: Temporary to Permanent, • Estimated start date: Immediate, • Estimated end date: TBD, based on availability, experience, and job performance. Compensation • Expected Pay: $26.50-$29 Hourly DOE, • The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, well consider location, experience, and other job-related factors.