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Overview: The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients. Scope: ● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences. ● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency. ● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction. Primary Responsibilities: ● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience. ● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations. ● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware. ● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays. ● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly manage your work related to defined service activities. ● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices. ● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience. ● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates. ● Complete other duties as assigned. Required Qualifications/Skills: ● High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience. ● Strong knowledge in policies and procedures related to requested support activities. ● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction. ● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work. ● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program. ● Provide general IT support within a high volume and fast-paced technology environment. ● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies. ● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades. ● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.) ● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools. ● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients. ● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support Preferred Qualifications: ● Active listening and detail oriented to perform and document your work ● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role. ● Strive to deliver a high quality user support experience. ● Excellent written and verbal communications are second to none. ● Self-motivated and the ability to execute tasks and handle time sensitive situations ● Commitment to excellence Other Requirements: ● This role requires weights of 50lbs/22kg to be regularly lifted ● Strong Communication Skills, Written and Verbal English required. ● This is an office based role, it requires the successful candidate to be on site during working hours. Health & Safety Requirements: ● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code ofConduct, and client Health & Safety rules at all times. Salary Range 20-20.77/hr • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit., • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only, • Dental provided through Cigna (DPPO & DHMO options), • Nationwide Vision provided through VSP, • Flexible Spending Account for Health & Dependent Care, • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific), • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera, • Corporate Wellness Program, • Employee Assistance Program, • Wellness Days, • 401k Plan, • Basic Life, Accidental Life, Supplemental Life Insurance, • Short Term & Long Term Disability, • Critical Illness, Critical Hospital, and Voluntary Accident Insurance, • Tuition Reimbursement (available 6 months after start date, capped), • Paid Time Off (accrued and prorated, maximum of 120 hours annually), • Paid Holidays, • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

HELP DESK SUPPORT WHO WE ARE: At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day. HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors. WHAT WE DO: HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve. Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve. Each day, our software products and our people are making a difference. OUR PEOPLE MATTER MOST: Improving the lives of others and making an impact daily is no simple task. We are dedicated to our team's professional and personal growth and well-being. Join us! WHO WE ARE HIRING: Help Desk Support Who we need: HHS Technology Group is seeking qualified applicants for the position of Helpdesk Support role. This is a full-time salaried position with full benefits and work will be remote. Candidates MUST be flexible to travel as needed, in "as needed" circumstances. Candidates must be legally authorized to work in the US. What you will do: The responsibilities include, but are not limited to, taking care of our internal and external stakeholders by executing on security, quality, cost, productivity, profitability objectives. The candidate will be responsible for handling multiple tasks at any given time; acclimating to change easily; dealing with the unexpected. Security is the most important part of all jobs within; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards, always. Responsibilities: • Takes ownership of issues reported to the team through email, phone, chat, etc. and sees them through until resolved or passed on to another team., • Show the ability to work with little direct supervision., • Effectively communicate with both IT professionals and end users., • Possess troubleshooting skills to determine root causes of issues., • Provides support for end users as well as local IT technicians., • Trouble shooting error messages or improper results and assisting with providing correct procedures for using software properly., • Provides timely status updates and follow up information to the teammates who report the issues., • Solve routine to moderately complex support issues with initiative, sound judgement, attention to detail, process orientation, clear communication when escalating and exceptional customer service., • Develop expertise with in-house application to perform issues identification, verification, diagnosis, and troubleshooting to drive business efficiencies., • Collaboration with teammates across the organization, as well as external customers. Minimum Requirements: • Bachelor's Degree, preferable in Computer Sciences., • 5 years of experience supporting and configuration of Microsoft Office 365., • 5 years of experience with Customer Support or Helpdesk experience., • 5 years of experience in software support., • Experience troubleshooting hardware., • Experience in incident documentation and resolution. Preferred Requirements: • Experience with Service Desk solutions., • Experience with Intune., • Proven ability to actively communicate across different mediums including email, phone, instant messaging., • Ability to be responsive, responsible and flexible in a fast-paced environment., • Proven team player with excellent customer service, interpersonal, and communication skills with absolute dedication of taking care of our customers., • Demonstrated self-motivation, taking initiative, and searching for continual improvement in processes without direction from supervisor., • Demonstrated excellent organizational and time management skills., • Experience interacting with internal and external clients., • Demonstrated proactive and positive problem solving; demonstrated analytical and troubleshooting skills with limited or no supervision through excellent organizational and time management skills., • Willingness to strive for personal growth, learning and development., • Certification in CompTIA A+, Microsoft, AWS or others a plus.

Our client needs additional support on their Helpdesk. Help Desk, Phone Support, Customer Service.

Primary Skills Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging Required 4+ years experience in Information Technology helpdesk support Apple IOS Computers and Devices Windows OS Computers Preferred Audio/

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionSalary: $20 / Hour Position:Support and Resolution Specialist Organization:Help Desk Support & Resolution Classification: Non-Exempt Reports to:Manager HelpDesk Support and Resolution Summary:Vatic Outsourcing, agrowing boutique telecommunications consulting firm, is seeking a Support and Resolution Specialist to work with our clients and internal staff. This position will be responsible for but not limited to: order processing, pricing requests, general account management and client interface to include follow up and, when required, escalation of issues. This position will rely in part on the use of various web-based tools and databases to satisfy customer requests. We specialize in the support of medium to large-sized enterprise business clients so you will interact with corporate professionals up to and including VP and C-level staff. This position can provide a long-term growth opportunity for the right person who is looking to get involved with and understand multiple facets of the telecom industry. Preferred Skills: • Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management, • Ability to diagnose, articulate, and provide solutions for clients technical issues, • General customer service experience Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment:This position operates in a professional office environment with some remote flexibility. Position Type: This position will start as part-time working up to 29 hours with the goal to move to full-time once trained in the role for 3-6 months.Must be willing to work varying schedules including some evenings and weekends. Training would be Monday - Thursday 9:00am - 4:00pm. Education and Experience: • College Degree Preferred Additional Eligibility Qualifications • Work Authorization/Security Clearance (if applicable), • Job contingent upon a background check EEO Statement:It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatics policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionBenefits: • 401(k) matching, • Health insurance WHAT A DIFFERENCE At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know. We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives. WHAT YOU WILL DO As the Business Technology Analyst, you will serve as a key bridge between Technology Operations, Product Management, and end-user teams. You will focus primarily on supporting business users, optimizing enterprise platforms, translating business needs into scalable solutions, and driving adoption of underutilized capabilities, while also providing escalation-based operational support. This role blends business process awareness with technical expertise to improve workflows, strengthen system utilization, and support organizational efficiency. This is a full-time role. • Partner with business stakeholders to understand, document, and analyze workflows, gather requirements, and translate user needs into scalable, sustainable technical solutions, • Optimize and enhance enterprise platforms and business applications by configuring tools, identifying opportunities for improvement, and unlocking underutilized capabilities, • Assist in solution designing, writing of business and technical specifications, research and estimation of features, products, and implementations, • Collaborate with Product Management and vendors on support escalations, feature enablement, roadmap alignment, and solution design for new initiatives, • Develop and maintain technical documentation, process guides, and internal knowledge resources to support internal support teams and end users, • Create adoption playbooks and enablement materials to support the rollout of new features, workflows, and platform enhancements, • Support Technology Helpdesk management by serving as an escalation point for Technology Operations, performing root cause analysis, and coordinating resolution of complex issues across internal and vendor technologies while leveraging established processes to document, track, and meet service level expectations., • Utilize low-code automation, scripting, queries, or integrations as needed to improve efficiency, support troubleshooting, and enable data exchange WHO WE ARE LOOKING FOR • Bachelors degree in technical discipline, such as Management Information Systems, Computer Science, or Engineering. Professional certifications in relevant areas (e.g. PCPM, CSPO, AIPMM, etc.) are a plus., • 5-7 years related experience in developing solutions and managing platforms or applications with internal build and vended solutions, • Strong business management & operations knowledge & experience supporting enterprise applications. Franchise or Education domain experience a strong plus., • Excellent communication and collaboration skills, with the ability to effectively communicate technical concepts to non-technical stakeholders., • Strong attention to detail, working in a fast-paced, deadline-driven environment with the ability to adapt to priority changes and handle multiple tasks simultaneously., • Experience with some or all the following: CRM platforms, mobile applications, Microsoft 365, Azure/AWS environments, enterprise SaaS applications. Experience in projects leveraging AI and AI tooling a plus., • Knowledge of BI tools (e.g., Power BI, Databricks) a strong plus and designing data solutions for ease of use by BI platforms and users to enable data self-service is a strong plus, • Commission or bonuses based on personal and company performance, • 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School, • Full-time team members are eligible for health, dental and vision insurance, • 401k with company matching up to 3.5% and company provided life insurance, • Employee Assistance Program

Job DescriptionDescription: South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture. IT Support Specialist The IT Support Specialist is sharply focused on providing enterprise level technical support for South College remote and onsite users. The ideal candidate will work afternoons/evenings Monday-Friday. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance. Responsibilities • Document incoming helpdesk requests using internal ticketing system, • Install, repair and maintain desktop and laptop computers, peripherals and related systems, • Provide end user support via remote assistance, in person and telephone., • Support and enforce company information policies and procedures., • Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone, • Assist in maintaining hardware and software inventory for asset management., • Install and support AV equipment for classrooms, conference rooms and auditoriums, • Demonstrate broad knowledge of technology principles, practices, and procedures, • Self-manage in a way that allows flexibility to support multiple tasks at any given time, • Assist in updating support documents within knowledge management for the IT Services team, as well as end users, • End-user Account Management, • Build and maintain relationships across departments, • Medical, Dental, Vision, • 401(k) – with Employer Contribution, • Front Loaded PTO, • 2+ years of overall IT experience, • 2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment, • 2+ years’ experience supporting Microsoft Office applications, • Knowledge of network security practices and Antivirus software, • Exceptional analytic and problem-solving skills, • Self-motivated and able to work across diverse technical and non-technical teams, • Good written, verbal and interpersonal communication skills, • Exceptional Customer-oriented attitude, • Walking, lifting, manage use of technology, equipment operation., • Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system., • While performing the duties of this job, the employee is regularly required to talk or hear., • This is largely a sedentary role; however, some filing is required., • This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Job DescriptionABOUT VICTORY LIVE Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to manage all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION Victory Live is seeking a Lead IT Engineer to take ownership of our IT infrastructure and operations. This role will oversee the company’s hardware, software, and systems across both Mac and Windows environments. Key responsibilities include managing identity and access solutions such as Okta and JumpCloud, domain management, and Google Workspace (Gmail)—ensuring all systems are secure, efficient, and aligned with business needs. The Lead IT Engineer will support both remote and on-site employees, while also being responsible for office IT operations such as hardware provisioning, networking, and day-to-day user support. You’ll collaborate cross-functionally to maintain a strong IT posture and drive continuous improvement. This role also includes providing technical leadership and mentorship to other IT team members, fostering growth and knowledge sharing across the team. This role requires a blend of hands-on technical expertise and leadership skills and will be 100% on-site in our Atlanta office. THE PLAN 1. IT Infrastructure Management: • Manage and support the organization’s IT systems across both Mac and Windows environments., • Oversee the maintenance, configuration, and reliable operation of computer systems, servers, and networking infrastructure., • Ensure systems are up-to-date with security patches and software updates. 2. Identity and Access Management (Okta):, • Administer Okta for Single Sign-On (SSO) and Multi-Factor Authentication (MFA), ensuring secure access to applications and systems., • Manage user provisioning, de-provisioning, and role-based access control across the organization., • Integrate new applications and services with Okta to streamline authentication processes. 3. Google Workspace (Gmail) Management:, • Administer Google Workspace (Gmail, Calendar, Drive, etc.), ensuring smooth operation and troubleshooting issues as they arise., • Manage user accounts, groups, email security, and data retention policies within Google Workspace., • Provide user support and training for Google Workspace applications. 4. Domain and Network Management:, • Oversee domain management, including DNS, domain registration, SSL certificates, and network configurations for IT software products, • Ensure efficient management of internal and external domain-related services. 5. Office IT Management:, • Manage office IT operations, including setup and maintenance of workstations, printers, telecommunication systems, and other office equipment., • Oversee network infrastructure for office locations, ensuring secure and stable connections for all users., • Work with vendors to source, install, and maintain IT hardware and software for office environments. 6. Helpdesk and User Support:, • Provide technical support for on-site and remote employees, resolving IT-related issues in a timely manner., • Manage and maintain an IT ticketing system, tracking and resolving issues related to hardware, software, networking, and accounts., • Provide training and guidance to employees on IT policies and best practices. 7. Security and Compliance:, • Ensure that IT systems meet security and compliance standards, particularly regarding data privacy, encryption, and user access controls., • Implement and monitor security protocols, including antivirus and endpoint protection, to prevent cyber threats., • Collaborate with the security team to ensure best practices are followed for data protection and risk management. 8. Vendor Management and Budgeting:, • Manage relationships with IT vendors and service providers, ensuring cost-effective procurement and timely service delivery., • Assist in preparing and managing the IT budget, including expenses for hardware, software, and services. 1. Technical Expertise: • Strong knowledge of both Mac and Windows operating systems, including deployment, configuration, and troubleshooting., • Experience with Okta for identity and access management, SSO, and MFA., • Expertise in managing Google Workspace (formerly G Suite), particularly Gmail, Calendar, and Drive., • Expertise in managing Microsoft 365, particularly Outlook, Teams, OneDrive, and SharePoint., • Familiarity with domain management (DNS, SSL certificates) and networking fundamentals (TCP/IP, VPNs, firewalls)., • Understanding of office IT equipment, networking infrastructure, and basic system administration. 2. Experience:, • 10+ years of experience in IT support and systems management., • Experience managing both on-site and remote IT environments., • Experience provisioning both Windows and MacOS machines., • Proven experience managing user accounts, security settings, and workflows in Google Workspace and Okta., • Experience in office IT setup, maintenance, and troubleshooting., • Experience with Jump Cloud is a plus 3. Leadership and Management:, • Strong organizational and leadership skills, with the ability to manage small IT teams or vendors., • Excellent project management skills, with the ability to oversee IT initiatives and ensure they align with business goals., • Proven ability to manage IT support operations, ensuring that user issues are resolved in a timely and efficient manner. 4. Communication Skills:, • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users., • Strong interpersonal skills, with the ability to interact with employees at all levels of the organization. Education: Powered by JazzHR F9uHpTj7SR

Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: • The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications,, • Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users, • Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager., • Maintain IT assets for distribution as needed, configuration, imaging, etc., • Mentor junior Helpdesk personnel, • Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time, • Maintaining system functionality by testing computer components, • Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills, • Ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed with keen attention to detail., • Proven analytical and problem-solving skills., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment., • Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges, • Excellent verbal and written communication skills, • Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience., • 5+ years of IT Support experience is REQUIRED, • Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required), • Experience in an MSP/IT as a Service environment is HIGHLY desired, • Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications, • Advanced knowledge of networking concepts, setup, troubleshooting, and general administration, • Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities • Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems, • Ensure all documentation is properly maintained and updated in a timely manner., • Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters., • Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems., • Strong verbal and written communication skills., • Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks., • Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus), • Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus., • Microsoft Office 365 (Teams is a Plus), • Server Hardware, • Apple or Microsoft Technology and/or CompTIA certification(s) preferred, • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments, • Working in academic environment: 2 years (Preferred), • Administering Chromebook: 2 years (Preferred), • Apple/Mac device: 2 years (Preferred), • Google Education: 2 years (Preferred), • Mobile Device Management: 2 years (Preferred) bmJl6RsM7Z

Job DescriptionSalary: $15 / Hour Position: Wireless Management Intern Organization:Telecom Management Solutions Classification: Intern / Non-Exempt Reports to: Assistant Manager Mobility Management Solutions JOB DESCRIPTION Summary: The Wireless Intern is an internal, behind the scenes position focused on assisting the Wireless team with cost reduction, visibility and on-going management of clients mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, and reporting. The Wireless Intern will be assisting MMS reps in providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The Wireless Intern is chartered with making cost reduction changes, engaging vendors on pending credits/contracts, and being up to date on all US & Canadian vendor offerings real-time. It is the intent, but not guarantee, that this Intern role will lead to an Apprentice (more client facing role) in a 6-to-12-month period. Essential Functions and Qualifications: * Address all issues through ticketing system and regularly update ongoing projects * Assisting Mobility Management Specialists (MMS) in daily tasks for clients * Account Management in serving as an extension of MMS Team * Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier * Microsoft Office competency: especially moderate level Excel knowledge and experience (i.e., pivot tables, VLOOKUPs) * Managing large volumes of data in excel and databases * Navigating wireless carrier portals Preferred Competencies: * General knowledge of business finance cost allocation, AP and GL Process * Expert level Excel knowledge including the use of advanced functions and pivot tables * Reviewing, understanding, and managing carrier contracts * Knowledge of Telecom Expense Management and/or Mobility Management * Ability to engage and guide a client in discussion of their mobility management ecosystem Major Duties and Responsibilities: * Analysis of invoice and summary of recommendations sent to client * Ownership of clients mobility landscape including vendors, hardware, roadmap and mobile security * Facilitate client call setup or internal meetings to discuss client opportunities * Manage internal client online portal login credentials, contracts loaded, standard plans & upcoming renewals * Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program * Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. * Be available to the MMS rep to assist with any questions/requests/requests/reports as needed * Join a minimum of 25% of the client MMS-Led Dashboard calls and be responsible calls and be responsible for the note-taking that the MMS rep will send to the client Skills and Abilities * Ability to escalate effectively and manage vendors (both partners and non-partner vendors) * Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management * Ability to diagnose, articulate, and provide solutions for clients issues * Ability to scan and decipher large data sets quickly and efficiently * Ability to leverage automation for efficiency and added customer benefit * Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment:This position operates in a professional office environment. Position Type and Expected Hours of Work:This is part-time intern position. Ideally, we would like you to work at least 20 - 24 hours per week. Days and hours of work will be based on your school/class schedule. Required Education and Experience: Working towards a college degree preferred. Additional Eligibility Qualifications * Work Authorization/Security Clearance (if applicable) * Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionSalary: Position: Manager Wireless Management Solutions Organization: Telecom Management Solutions (TMS) Reports to: Director of Telecom Management Services Date: December 5, 2025 Summary: This position will be overseeing the team of Wireless Management Specialists while managing a select few accounts in the short term to learn the product Major Duties and Responsibilities: • Join WMS Dashboard Calls (25%) Identify opportunities going missed by clients (enlist approvals), • Lead Weekly & Monthly Mobility Meetings Optimization Weekly & Weekly Helpdesk/MDM, • Conduct One on Ones w/Members of the Mobility Team, • Recruit and Interview for Open Positions on the team as well as keeping an active funnel open in case of turnover, • Manage the Mobility Team Daily Schedules and Tasks, • Ensure Client SBRs are Scheduled and Completed, • Promote Teamwork and a Positive Working Environment, • Be a Quality Control Check for Mobility Dashboard, • Liaise with All Business Units at Vatic for Internal and External Results, • Manage the Dashboard Tracker to Ensure all Dashboards Go Out Within Desired SLA, • Ensure Tracker Updates w/regards to ROI, Dashboards, SBR, etc, • Identify Training Needs for New Hires & Existing Employees (lead quarterly trainings), • Strategize on Account Assignments and Client Engagement Approaches, • Serve as an Escalation Point for Client Issues, • Drives and Enacts by utilizing a Strategic Approach, the full aspect of Mobility Management, • Assists in Guiding Customization of the Power BI Dashboard of Each Client (as needed) Skills and Abilities: • Ability to lead a small team of direct reports (5-7 full time and hourly employees), • Ability to coach and motivate, • Ability to identify opportunities for value-add and increased revenue for the client and Vatic, • Ability to maintain quality WMS work so customers support is not impacted, in addition to Manager responsibilities, • Ability to engage with upper management on the client side and internal upper management when results are not being achieved, • Ability to lead wireless contract negotiation calls with wireless providers, • Ability to assist clients and reps with client wireless budget planning and forecasting Supervisory Responsibility: This role will be responsible for holding WMS team accountable to their clients and SLAs who are supporting the TMS organization. The manager will need to take a leadership role and ensure adequate support is being provided for the overall TMS organization. Required Education and Experience: • College Degree Preferred, • 2+ years in telecommunications and/or in the Telecom Management (TEM) and/or Wireless Managed Services (WMS) industries Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Position Summary Reporting to the VP of IT, Security, and Compliance, the Systems Administrator is responsible for managing and maintaining the organization’s IT infrastructure, ensuring the availability, security, and performance of all systems, networks, and applications. This role involves configuring and troubleshooting hardware and software, overseeing user access and security controls, managing IT assets, and ensuring compliance with company policies and industry standards. The IT Administrator also provides technical support to end users, collaborates with vendors, and assists in IT project implementation. Strong problem-solving skills, attention to detail, and the ability to work independently are essential for success in this role. 2 Main Functions: (A) Support & Routine Operations, i.e. building and maintaining system infrastructure that responds to helpdesk support tickets from other employees, user account management, and related tasks. (B) Strategic Initiatives, i.e., working on projects to improve enterprise internal support, IT, and Information Security systems based on business demand. Working Conditions: Regular office/hybrid environment. Essential Duties and Responsibilities · Assist in managing and maintaining servers, workstations, and IT infrastructure. · Perform routine system updates, patches, and backups. · Monitor system performance and assist in troubleshooting basic technical issues. · Help manage network devices, including firewalls, routers, switches, and VPNs. · Support implementation of security measures such as access controls, antivirus software, and endpoint protection. · Monitor basic security threats and escalate incidents as needed. · Provide first-level technical support for hardware, software, and connectivity issues. · Set up user accounts, passwords, and permissions in accordance with company policies. · Assist in educating employees on IT best practices and security awareness. · Install, configure, and update operating systems and business applications. · Maintain IT asset inventory, including tracking hardware and software licenses. · Assist with the proper decommissioning of outdated equipment and software. · Follow IT policies and procedures to ensure compliance with company standards. · Assist in maintaining documentation for IT systems, processes, and troubleshooting guides. · Support disaster recovery and data backup procedures. · Project & Vendor Coordination · Support IT infrastructure upgrades and technology rollouts. · Work with vendors on troubleshooting hardware and software issues. · Research and recommend basic technology improvements to enhance efficiency. · Provide technical support for hardware, software, connectivity, and security issues. · Coordinate enterprise-wide communication on IT best practices, security awareness & compliance. · Stay up to date with the latest trends in information technology and security by attending industry-relevant webinars and conferences on behalf of the organization. · Collaborate on development & implementation of information security policies, standards and procedures. · Collaborate with other teams to ensure security best practices are followed. · Research, recommend, and implement IT improvements to enhance efficiency. · Lead enterprise-wide presentations on IT best practices, infrastructure changes, and implementation of security and compliance standards. minimum Qualifications (Experience and Education) · Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) is preferred. · Relevant certifications such as CCNA (Cisco Certified Network Associate), CompTIA Cybersecurity Analyst (CySA+), Security+, or Microsoft Certified: Azure Fundamentals are preferred. · 2+ years of experience in IT administration, technical support, or a related role. · Hands-on experience with Windows and/or Linux operating systems. · Experience with basic networking concepts (TCP/IP, DHCP, DNS, VPNs, firewalls). · Proficiency in troubleshooting hardware, software, and network issues. · Knowledge of Active Directory, Microsoft 365, and cloud-based services. · Familiarity with IT security best practices, endpoint protection, and access control. · Strong problem-solving and analytical skills. · Excellent communication and customer service skills. · Ability to manage multiple tasks and prioritize effectively. · Willingness to learn and adapt to new technologies. · Availability for on-call or after-hours support as required. Minimum Knowledge, Skills, and Abilities · Strong customer service orientation with the ability to build relationships across the organization. · Excellent active listening, written, and verbal communication skills with the ability to influence at all levels of an organization. · Excellent problem-solving, critical thinking, and analytical skills with the ability to resolve complex issues. · Ability to work independently as well as collaboratively within an IT team. · Willingness to learn new technologies and adapt to changing IT environments. · Capacity to handle confidential information securely and responsibly. · Ability to explain technical concepts to non-technical users in an easy-to-understand manner. Recommended Certifications CCNA (Cisco Certified Network Associate), CompTIA Cybersecurity Analyst (CySA+), Microsoft 365 Fundamentals Physical Demands and Work Environment This role requires the employee to maintain a stationary and upright position consistently. Employees must be able to move frequently within an office environment to utilize office machinery and other resources. The employee should be able to communicate information and concepts consistently and effectively for mutual understanding, including conveying precise details during these interactions. For accurate task execution, it is essential that the employee consistently maintains consistent specific vision abilities, especially the capability to discern close-up details within a few feet of the observer. Seldom does this role entail the transportation of items weighing up to 15 pounds to meet various demands. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. The companies in the Coreforce organization are innovative technology leaders, delivering groundbreaking digital systems tailored for frontline professionals who rely on speed, accuracy, easy-to-access data, and transparency in their work. Coreforce is an equal-opportunity employer that promotes justice, advances equity, values of diversity, and fosters inclusion. Coreforce is committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. If you have a disability or special need that requires assistance or accommodation, please email

Job DescriptionSalary: Position:Mobility Management Specialist (MMS) Organization:Telecom Management Solutions Organization Classification:Exempt Reports to:Director of Telecom Management Services JOB DESCRIPTION The MMS is a client-facing position focused on cost reduction, visibility and on-going management of named-clients mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, reporting and analytics. The MMS will be providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The MMS is chartered with recommending and delivering cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. Essential Functions and Qualifications: * Forensic analysis of wireless invoices, inventory and expenses targeted to each clients specific needs * Consultative and proactive approach to clients mobility management program * Account Management in serving as an extension of clients team * Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier * Microsoft Office competency; especially moderate level Excel knowledge and experience (i.e. pivot tables, vlookups) * Managing large volumes of data in excel and databases * Navigating wireless carrier portals Preferred Competencies: * General knowledge of business finance cost allocation, AP and GL Process * Expert level Excel knowledge including the use of advanced functions and pivot tables * Reviewing, understanding, and managing carrier contracts * Knowledge of Telecom Expense Management and/or Mobility Management * Ability to engage and guide a client in discussion of their mobility management ecosystem * C-Level presentation and interaction skills Major Duties and Responsibilities: * Analysis of invoice and summary of recommendations sent to client * Ownership of clients mobility landscape including vendors, hardware, roadmap and mobile security * Facilitate client call setup or internal meetings to discuss client opportunities * Manage internal client online portal login credentials, contracts loaded, standard plans & upcoming renewals * Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program * Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. Skills and Abilities * Ability to escalate effectively and manage vendors (both partners and non-partner vendors) * Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management * Ability to diagnose, articulate, and provide solutions for clients issues * Ability to scan and decipher large data sets quickly and efficiently * Ability to leverage automation for efficiency and added customer benefit * Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment with some remote flexibility. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. Travel:Though very unlikely, some travel may be required to perform the critical functions of the job. Required Education and Experience: College degree or related work experience Work Authorization/Security Clearance (if applicable):Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatics policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description JOB SUMMARY: · The Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite. · When not in the Field you will work from our office. JOB DUTIES: · Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. · Installing, removing, or swapping equipment · Work onsite at client location to implement voice and network equipment. · Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. · Secures network system by establishing and enforcing policies; defining and monitoring access. · Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. · Accomplishes information systems and organization mission by completing related results as needed. · Reporting network operational status by gathering, prioritizing information; managing projects. · Assist with Disaster Recovery operations · Work in a 24/7 shift environment · Work as a member of the team, cooperate and assist other members. · Acts as technical liaison between clients, customers and vendors to resolve issues · Provide one on one application support as needed · Act as helpdesk escalation point by providing technical support via telephone and remote access · Essential duties for this position include but not limited to the following: able to stand or walk for long periods of time. Safely lift and/or move up to seventy (70) pounds on occasions as well frequently walk, sit, and perform functions with each hand and arm. Ability to climb ladders, stoop, bend and reach for extended periods of time. SKILLS AND QUALIFICATIONS: · Understanding of the OSI networking model · Network Monitoring experience · Knowledge of various WAN/MAN/LAN/WLAN technologies for office interconnectivity · Firewall experience · Strong knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP · Network setup, administration and monitoring using concepts of SNMP, IPSec, VLANS, IDS · Experience with Cisco or Ubiquiti routers, switches and wireless access points · Experience with Cisco or Grandstream VoIP systems · Maintain network security authentication including IP telephony security, application security, anti-virus, user authentication, etc. · Knowledge of and experience with enterprise scale Windows technologies such as Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization and Collaboration tools is required · In-depth knowledge of Microsoft Windows Server (2012-2019) running on 32-bit and 64-bit hardware · Knowledge of Windows Server (2012-2019) administration required; for example, file and share permissions, user administration, security, networking and storage administration · Intermediate server and LAN administration experience · Perform systems backups and recovery procedures · Perform routine maintenance and upgrades for IT infrastructure · Configure applications: SharePoint a plus · Develop, document and maintain standard operating procedures and configuration · Web servers (such as Apache HTTPD) · Fundamental knowledge of Azure and Office 365. · Clearing server error logs and reporting any failures · Install, de-commission and document hardware and software requests as needed · VMware knowledge · Experience with load balancer products · Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware · Windows through to version 10 on workstations and laptops TRAVEL: · Up to 50-80% travel PREFFERED CERTIFICATIONS: · Microsoft Certifications (MCP, MCSE, MCSA) · Accredited College Degree in related field or 3-5 Years’ Cisco or Ubiquiti Switching/Routing and Network Administration related experience Company DescriptionThink Anew is a Managed Services company serving Long Term Care and Senior Living organizations. Our solutions include, but are not limited to telecom solutions, data migrations, security solutions, cloud hosting, and backup/disaster recovery services. Our help desk team of engineers support our solutions 24/7/365. Do you have a love and passion for technology? Do you want to join a team of bright technology enthusiasts? Are you looking to grow in a career? If so, visit and submit your resume. With us, your future is bright!Think Anew is a Managed Services company serving Long Term Care and Senior Living organizations. Our solutions include, but are not limited to telecom solutions, data migrations, security solutions, cloud hosting, and backup/disaster recovery services. Our help desk team of engineers support our solutions 24/7/365.\r\n\r\nDo you have a love and passion for technology? Do you want to join a team of bright technology enthusiasts? Are you looking to grow in a career? If so, visit and submit your resume. With us, your future is bright!

Job Description The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Network Administrator with high networking capabilities. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities • Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems, • Ensure all documentation is properly maintained and updated in a timely manner., • Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters., • Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems., • Strong verbal and written communication skills., • Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks., • Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus), • Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus., • Microsoft Office 365 (Teams is a Plus), • Server Hardware, • Apple or Microsoft Technology and/or CompTIA certification(s) preferred, • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments, • Working in academic environment: 2 years (Preferred), • Administering Chromebook: 2 years (Preferred), • Apple/Mac device: 2 years (Preferred), • Google Education: 2 years (Preferred), • Mobile Device Management: 2 years (Preferred) 6MHK7nGTtP

Job Description USFS is an ISO 9001 management consulting firm with headquarters in the National Capital Region and offices and staff in 12 US states. USFS staff average 10+ years of professional experience, over 80 percent of our staff have bachelor’s degrees, and over half have advanced degrees in business and technology. USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments. US Federal Solutions, a leading management consulting firm, is seeking an Executive Administrative Assistant. What You’ll Do In this role, you will act as a trusted partner to the Regional Director, handling complex administrative responsibilities while supporting broader business process improvement and modernization efforts. Key Responsibilities • Provide direct executive-level administrative support to the Regional Director., • Manage the Regional Director’s calendar, conference room schedules, and executive phone lines., • Draft, review, edit, and prepare executive correspondence, reports, spreadsheets, charts, and presentations., • Coordinate meetings and conference calls, prepare agendas, take and distribute minutes, and track follow-up actions., • Serve as a central point of contact for regional and national communications across FPS, DHS, and external stakeholders., • Arrange travel, off-site meetings, and logistical support for leadership., • Monitor and manage HQ-assigned ESTT suspense items to ensure deadlines are met., • Conduct research and compile analytical products in support of leadership decision-making., • Assist with FOIA responses in coordination with the Regional FOIA representative., • Support personnel actions related to hiring, reassignments, and administrative processing., • Serve as timekeeper for assigned offices and as backup timekeeper across Region 4, with appropriate approvals., • Coordinate training activities, including maintaining the regional training calendar and supporting training requests., • Act as liaison with IT and helpdesk services during staff absences to ensure continuity of operations., • Support regional emergency taskings and special projects as directed., • Maintain organized filing systems and ensure proper handling of sensitive and time-critical information. Why US Federal Solutions At US Federal Solutions, we support federal leaders with professionals who bring discretion, judgment, and reliability to high-visibility roles. This position offers the opportunity to work directly with senior leadership, contribute to public safety missions, and play a critical role in the success of FPS operations across the region. If you are an experienced executive assistant who thrives in a fast-paced, mission-driven environment, this role offers both challenge and impact. Requirements Security Clearance: • US Citizenship., • Public Trust Preferred, • Bachelor’s degree (BS/BA) required., • Strong understanding of organizational structures and executive operations in a federal environment., • Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, Visio, and Access., • Experience managing executive calendars, correspondence, travel, and high-level communications., • Typing speed of at least 40 words per minute with strong attention to detail., • Excellent written, verbal, and interpersonal communication skills., • Ability to manage multiple high-priority administrative projects at the same time., • Experience compiling, organizing, and presenting complex information clearly and professionally., • Willingness to complete required annual training, including ethics training, and attend conferences as needed. Benefits • Employer-provided paid Medical / Dental / Vision insurance., • Employer matching 401K plan., • PTO, • 11 Federal Holidays, • Additionally voluntary benefits to include Short / Long Term Disability, Term Life, and AD&D Insurance.

Job Description Topsarge Business Solutions, a Temple, Texas-based firm, is seeking an experienced on-site Executive Administrative Assistant to provide high-level administrative and executive support to the DHS Federal Protective Service Regional Director for Region 4. This role requires exceptional organizational, communication, and analytical skills to coordinate executive operations, meetings, correspondence, and official reports across regional and national levels of DHS/FPS. Key Responsibilities: • Manage the Regional Director's calendar, meetings, and travel logistics., • Draft and prepare executive correspondence, spreadsheets, reports, and presentations., • Track and distribute incoming and outgoing communications, including ESTT suspense items and FOIA requests., • Coordinate with Deputy Directors, Branch Chiefs, and District Commanders to meet task deadlines., • Maintain and organize executive files, supply inventories, and vehicle reports., • Serve as liaison to IT/Helpdesk and support timekeeping activities., • Bachelor's degree required (BS/BA)., • Minimum of 5 years supporting executives at or equivalent to GS-14/GS-15 levels., • Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Visio, Access)., • Accurate typing (40+ WPM)., • Excellent written and oral communication., • Ability to coordinate multiple projects simultaneously. Security Clearance: Public Trust or as required by DHS. Job Posted by ApplicantPro

The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment.Field Service Technicians are the backbone of front-line user supp