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Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: • The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications,, • Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users, • Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager., • Maintain IT assets for distribution as needed, configuration, imaging, etc., • Mentor junior Helpdesk personnel, • Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time, • Maintaining system functionality by testing computer components, • Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills, • Ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed with keen attention to detail., • Proven analytical and problem-solving skills., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment., • Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges, • Excellent verbal and written communication skills, • Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience., • 5+ years of IT Support experience is REQUIRED, • Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required), • Experience in an MSP/IT as a Service environment is HIGHLY desired, • Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications, • Advanced knowledge of networking concepts, setup, troubleshooting, and general administration, • Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job DescriptionA3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions and Mission Operations & Enterprise Enablement driven by customer requirements. The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries. Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles. A3T is looking to bring on an experienced Help Desk Specialist with “Next-Level Thinking” who is ready to take their career to a new level with A3T. Job Duties: • Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image., • Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage), • Knowledge of database procedures used for documenting and querying reported incidents, • Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers)., • Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems, • Knowledge of measures or indicators of system performance and availability, • Knowledge of systems administration concepts, • Experience with the operations and processes for diagnosing common or recurring system problems, • Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly, • Knowledge of workflow automation as it relates to SharePoint Content Management, • Skill capturing corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM)., • Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes., • Skill in conducting open source research for troubleshooting novel client-level problems, • Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation, • Skill in testing and configuring network workstations and peripherals, • Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system, • Skill in SharePoint services; assisting users with setting up sites and content management, • Skill in creating business workflows in support of SharePoint Administration Qualifications:, • Active Secret Clearance, • Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience.or Six (6) years of general experience is considered equivalent to a Bachelor's Degree., • Three (3) years of general experience is acceptable with a Master's Degree., • One (1) year of general experience is required with a PHD. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance wypGMKg2RI

Job Description The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities • Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems, • Ensure all documentation is properly maintained and updated in a timely manner., • Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters., • Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems., • Strong verbal and written communication skills., • Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks., • Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus), • Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus., • Microsoft Office 365 (Teams is a Plus), • Server Hardware, • Apple or Microsoft Technology and/or CompTIA certification(s) preferred, • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments, • Working in academic environment: 2 years (Preferred), • Administering Chromebook: 2 years (Preferred), • Apple/Mac device: 2 years (Preferred), • Google Education: 2 years (Preferred), • Mobile Device Management: 2 years (Preferred) bmJl6RsM7Z

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Helpdesk Support Analyst Direct Hire or CTH A Help Desk Level 1 (or Support Analyst) at Bennett Thrasher provides first-line technical support to employees, focusing on troubleshooting software, imaging/deploying PCs, and supporting Microsoft 365 services (Exchange, Teams, SharePoint). Key responsibilities include resolving hardware/software issues, managing Active Directory, handling tickets promptly, and documenting IT processes, often in a hybrid or office environment. Key Responsibilities and Skills Technical Support: Troubleshooting hardware, software, and network connectivity. Infrastructure Management: Administering Active Directory, including user management and group policies. Device Deployment: Imaging and deploying workstations. Collaboration: Working with the IT team to resolve issues and improve processes. Communication: Providing excellent customer service and technical support to users. Requirements Experience with Microsoft 365 and Windows environment. Strong troubleshooting skills and proficiency in PC imaging. Knowledge of Active Directory. Good communication skills for addressing end-user needs.

Job DescriptionIT Helpdesk Intern (HYBRID) Department Information Technology Position Type Paid Internship (Opportunity for Professional Growth) Must be authorized to work in the US. This position is not eligible for sponsorship Position Overview We are looking for an IT Helpdesk Intern who is eager to learn and gain hands-on experience in a professional IT environment. This role is designed as a mentorship opportunity for a recent graduate or student who is just beginning their IT career and wants exposure to real-world systems, support workflows, and security concepts. No prior helpdesk or enterprise IT experience is required. We are looking for someone who is curious, dependable, and motivated to learn. Training, guidance, and support will be provided. What You’ll Do Learn & Support Day-to-Day IT Operations • Assist with Tier 1 helpdesk support under the guidance of senior IT staff, • Help respond to basic user requests and issues, • Learn how IT tickets are logged, documented, and resolved, • Help prepare laptops and equipment for new employees, • Assist with basic account setup and access requests (with supervision), • Shadow members of the IT team to learn:, • How support issues are diagnosed and resolved, • How systems are managed behind the scenes, • How security-related issues and alerts are handled, • Ask questions, take notes, and build foundational IT skills Grow Over Time • Gradually take on more responsibility as skills develop, • Learn foundational IT security concepts and best practices, • Recent graduate or student pursuing a degree or coursework in:, • Information Technology, • Cybersecurity, • Computer Science, • Or a related field, • Strong interest in technology and learning how things work, • Reliable, organized, and willing to ask questions, • Comfortable communicating with others and asking for help when unsure, • Positive attitude and desire to grow, • Prior helpdesk experience, • Knowledge of ticketing systems, • Advanced technical skills, • Hands-on experience in a professional IT environment, • Mentorship from experienced IT professionals, • A supportive environment focused on learning and growth, • Exposure to IT support, systems, and security concepts, • A strong foundation for a future career in IT or cybersecurity Why This Internship Exists We believe in developing talent. This internship is meant to help someone build confidence, skills, and clarity around their career path while contributing meaningfully to the team. Powered by JazzHR pHlchTpiij

Job Description A prestigious entertainment services company seeks an IT Support Analyst to join their dynamic team. The IT Support Analyst 1 provides frontline technical support to company employees across local offices and remote locations. This tactical, hands-on role ensures stability of Windows workstations, Microsoft 365 services, RingCentral, Dell hardware, and essential IT systems. The ideal candidate delivers exceptional customer service in a fast-paced entertainment and studio environment. Responsibilities Technical Support & Operations • Provide Tier 1 support for Windows 10/11, Microsoft 365 apps, printers, and workstation issues., • Perform imaging, provisioning, deployment, and lifecycle maintenance for Dell laptops/desktops., • Support Microsoft 365 (Teams, Outlook, OneDrive), including mailbox setup and license assignments., • Troubleshoot basic Cisco Meraki networking issues (Wi-Fi, switching, VPN) and escalate when necessary., • Support RingCentral voice platform including user setup, routing changes, and troubleshooting., • Maintain accurate IT asset inventory and documentation., • Assist with helpdesk ticket management, ensuring timely responses within SLAs., • Support printers, scanners, AV equipment, and peripherals., • Provide hands-on support for conference rooms, production/studio environments, and meeting setups., • Travel to local offices or warehouses as needed for onsite troubleshooting., • Perform user onboarding/offboarding including account creation and equipment deployment., • Participate in continuous learning and cross-training on new technologies., • 4–7 years of experience in helpdesk, desktop support, or IT support., • Strong troubleshooting skills with Windows 10 and 11., • Hands-on support experience with Dell laptops, desktops, and peripherals., • Experience supporting Microsoft 365 applications., • Excellent customer service and communication skills., • Ability to work independently and learn new technologies., • Cisco Meraki (Wi-Fi, switching, MX appliance basics)., • Intune/Azure AD/Entra ID experience., • RingCentral administration experience., • Studio or entertainment IT support experience., • Hybrid schedule: 3 days onsite (assigned by IT)., • Occasional local travel to company offices or studio locations., • Competitive salary, • Comprehensive health benefits, • Generous holiday and time off policy, • Opportunity to shape the culture and processes of a growing company, • A collaborative team environment where your work has immediate impact Many of our job openings can be viewed at IND -1

Job DescriptionSalary: Position:Mobility Management Specialist (MMS) Organization:Telecom Management Solutions Organization Classification:Exempt Reports to:Director of Telecom Management Services JOB DESCRIPTION The MMS is a client-facing position focused on cost reduction, visibility and on-going management of named-clients mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, reporting and analytics. The MMS will be providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The MMS is chartered with recommending and delivering cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. Essential Functions and Qualifications: * Forensic analysis of wireless invoices, inventory and expenses targeted to each clients specific needs * Consultative and proactive approach to clients mobility management program * Account Management in serving as an extension of clients team * Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier * Microsoft Office competency; especially moderate level Excel knowledge and experience (i.e. pivot tables, vlookups) * Managing large volumes of data in excel and databases * Navigating wireless carrier portals Preferred Competencies: * General knowledge of business finance cost allocation, AP and GL Process * Expert level Excel knowledge including the use of advanced functions and pivot tables * Reviewing, understanding, and managing carrier contracts * Knowledge of Telecom Expense Management and/or Mobility Management * Ability to engage and guide a client in discussion of their mobility management ecosystem * C-Level presentation and interaction skills Major Duties and Responsibilities: * Analysis of invoice and summary of recommendations sent to client * Ownership of clients mobility landscape including vendors, hardware, roadmap and mobile security * Facilitate client call setup or internal meetings to discuss client opportunities * Manage internal client online portal login credentials, contracts loaded, standard plans & upcoming renewals * Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program * Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. Skills and Abilities * Ability to escalate effectively and manage vendors (both partners and non-partner vendors) * Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management * Ability to diagnose, articulate, and provide solutions for clients issues * Ability to scan and decipher large data sets quickly and efficiently * Ability to leverage automation for efficiency and added customer benefit * Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment with some remote flexibility. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. Travel:Though very unlikely, some travel may be required to perform the critical functions of the job. Required Education and Experience: College degree or related work experience Work Authorization/Security Clearance (if applicable):Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatics policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Desktop Management - Infrastructure Services (IS)Service Desk Management~Accessibility and Assistive Technology. Certifications in Microsoft Desktop technologies, ITIL. Effectively use ServiceNow or Similar Helpdesk.

Job Description Provide support in designing, developing and implementing SharePoint sites and workflows for management and technical staff. The contractor will serve as site administrator/developer and collaborate Management and Operations with the Project Managers, Technical Leads, Business Analysts, and business office subject matter experts on a variety of projects. • Design, analyze, develop, and maintain key components of Office 365, • Participate in requirements analysis and develop solutions for all tiers of the application: user interface, middle-tier business components, database layer, etc., • Create and maintain Office 365 solutions, • Create functional design documents, translate the business requirements into system requirements, and demo solutions to key stakeholders, • Establish and help maintain end user access policy and permissions, • Provide ongoing support for Office 365 related issues/inquiries, • Create, plan and execute end-user Office 365 training sessions for staff, • Collaborate with Senior SharePoint Developers, Project Managers, Technical Leads, Business Analysts, and business office subject matter experts on a variety of projects, • Will provide oversight of the SharePoint Developer duties Lead Job Duties include: Develops software solutions by studying requirements analysis and information needs; conferring with stakeholders and IT Management; studying systems flow, data usage, and work processes; performs software design using software development fundamentals and processes, debug, test, and deploy software solutions. Development task may involve workflows and a variety of tools within Office 365. Perform maintenance for administration and security issues, such as granting or denying permission to solutions. In collaboration with the lead SharePoint Developer, perform duties in a helpdesk function to assist personnel with Office 365 issues. Extend and/or improve the functioning of current branch and team workflows within SharePoint, and ensure that security as it applies to informatics is applied in the process, including: Maintain and organize existing security groups – (continue progress in the design and development) • Work with branch technical and management staff on extending functionality of current solutions., • Create functional design documents, translate the business requirements into system requirements, and demo solutions to key stakeholders, • Establish and help maintain end user access policy and permissions, • Provide ongoing support for SharePoint related issues/inquiries, • Participate in ongoing training to maintain certification and skills in SharePoint programming, • Create, plan and execute end-user Office 365 training sessions for staff, • Project management role in analyzing, process improvement, networking, and return on investment (ROI) and ensuring development fits needs Collaborates with the lead SharePoint Developer for training and deployment of Office 365 solutions.

Job Description The Application Administrator will serve as the primary in-house resource for managing, supporting, and training users on our suite of legal and office applications. While our core infrastructure is maintained by a Managed Service Provider (MSP), this role will focus on ensuring optimal performance and user experience for our legal and office software tools. The ideal candidate will work closely with the helpdesk team and report directly to the Director of IT. Key Responsibilities • Administer, support, and maintain legal applications including iManage, LawBase, , iTimeKeep, CompuLaw and other firm-specific tools., • Serve as the primary point of contact for application-related issues, escalations, and troubleshooting., • Collaborate with the helpdesk team to transition and streamline application support responsibilities., • Work with users to find and execute on process improvement opportunities., • Develop and deliver user training sessions, documentation, and onboarding materials., • Liaise with vendors and MSPs to coordinate updates, patches, and integrations., • Monitor application performance and usage, recommending improvements where necessary., • Assist in application rollouts, upgrades, and testing., • Ensure compliance with firm policies, security standards, and legal industry best practices.Qualifications, • 3+ years of experience in application administration, preferably in a legal or professional services environment., • Familiarity with legal applications such as iManage, LexisNexis, iTimeKeep, LawBase and CompuLaw., • Strong troubleshooting and problem-solving skills., • Excellent communication and interpersonal skills., • Ability to train and support users with varying levels of technical proficiency., • Experience working with MSPs and third-party vendors is a plus., • Knowledge of security practices and ticketing systems is beneficial.Work Environment, • Based in our Atlanta office with potential for hybrid work arrangements. Hawkins Parnell & Young is an Equal Employment Opportunity Employer.

Job Description AAA Parking is seeking a hands-on IT Systems Analyst with strong Systems Administration and Helpdesk Support experience to support both our in-office users and cloud-based business systems. This role blends IT operations, user support, system analysis, and business systems integration. The ideal candidate has experience serving as an IT Systems Administrator and Tier 1/2 Helpdesk resource in an office environment, while also supporting enterprise SaaS platforms such as Sage Intacct, Salesforce, and Microsoft 365. This role requires strong technical troubleshooting skills, knowledge of identity and access management (Entra ID/SSO), SQL proficiency, and the ability to bridge technical systems with business needs Core Responsibilities IT Systems Administration & End-User Support • Serve as the first point of contact for in-office users for technical support, system access, and permissions across Accounting, HR, Operations, and IT, • Provide Tier 1 and Tier 2 helpdesk support, including hardware, software, network, and SaaS troubleshooting, • Manage Microsoft 365 user administration, including provisioning/deprovisioning accounts, license management, and mailbox configuration, • Administer Microsoft Entra ID (Azure AD), including: o Single Sign-On (SSO) configuration o Enterprise application management o User/group management o Conditional Access policy configuration and enforcement o Troubleshoot authentication, MFA, and identity-related issues • Escalate complex infrastructure or vendor-related issues as needed, • Support onboarding/offboarding processes, including device setup and system access Business Analysis & Application Support • Support and administer key business systems including:, • Sage Intacct, • Salesforce, • Other integrated SaaS platforms, • Maintain user roles, permissions, and security across systems, • Understand and support data flows between ERP, CRM, payroll, and operational systems, • Troubleshoot integration and synchronization issues between business platforms, • Assist with system configuration, enhancements, and optimization, • Support accounting and payroll SaaS applications and user access controls Data, Reporting & Technical Analysis • Utilize SQL to query databases, validate data, troubleshoot discrepancies, and support reporting needs, • Use advanced Excel (pivot tables, lookups, formulas, data validation) for data analysis and reconciliation, • Validate data accuracy across integrated systems, • Assist departments with report generation and data exports, • Identify root causes of data or workflow inconsistencies Project Coordination & System Improvements • Assist with ERP implementations, upgrades, and system rollouts (including Sage Intacct go-live support), • Coordinate with internal stakeholders and third-party vendors, • Track project tasks and ensure alignment across departments, • Participate in testing (UAT), system validation, and post-deployment support, • Support ongoing SaaS ecosystem management (Microsoft 365, AWS-hosted tools, and integrated platforms) RequirementsRequired Qualifications • 2–4 years of equivalent experience in a hybrid IT Systems Analyst, Systems Administrator, or IT Support role, • Demonstrated experience providing in-office IT support and helpdesk services, • Experience managing Microsoft 365 users and licensing, • Hands-on experience with Microsoft Entra ID including:, • SSO configuration, • Enterprise application management, • Conditional Access policies, • Working knowledge of SQL for querying and troubleshooting, • Strong Excel skills for data analysis and reporting, • Experience supporting ERP and CRM systems (Sage Intacct, Salesforce, or similar), • Understanding of SaaS system integrations and data flows, • Strong troubleshooting and root-cause analysis skills, • Excellent communication skills with the ability to support non-technical users, • Strong organizational and documentation skills, • Ability to work independently in a lean, high-trust environment Preferred Qualifications • Experience supporting SaaS applications in a live production environment, • Exposure to API-driven integrations or middleware platforms, • Familiarity with AWS-hosted environments, • Experience supporting accounting, payroll, and HR SaaS applications Benefits Why You’ll Love Working Here • High autonomy — your ideas and problem‑solving will be valued, • Visible role supporting multiple departments, • Opportunity to grow as our systems evolve, • Rich Benefit Package, • Annual bonuses + spot bonuses for exceptional performance, • 401(k) match (50% up to 4%), • Free parking, • Modernizing tech stack with new systems and integrations, • Supportive leadership focused on quality, not micromanagement Work Environment • Primarily onsite in Atlanta with potential hybrid flexibility after 90 days., • Office currently undergoing renovations — adaptability is key, • Approximately 5% travel

Job Description JOB SUMMARY: · The Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite. · When not in the Field you will work from our office. JOB DUTIES: · Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. · Installing, removing, or swapping equipment · Work onsite at client location to implement voice and network equipment. · Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. · Secures network system by establishing and enforcing policies; defining and monitoring access. · Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. · Accomplishes information systems and organization mission by completing related results as needed. · Reporting network operational status by gathering, prioritizing information; managing projects. · Assist with Disaster Recovery operations · Work in a 24/7 shift environment · Work as a member of the team, cooperate and assist other members. · Acts as technical liaison between clients, customers and vendors to resolve issues · Provide one on one application support as needed · Act as helpdesk escalation point by providing technical support via telephone and remote access · Essential duties for this position include but not limited to the following: able to stand or walk for long periods of time. Safely lift and/or move up to seventy (70) pounds on occasions as well frequently walk, sit, and perform functions with each hand and arm. Ability to climb ladders, stoop, bend and reach for extended periods of time. SKILLS AND QUALIFICATIONS: · Understanding of the OSI networking model · Network Monitoring experience · Knowledge of various WAN/MAN/LAN/WLAN technologies for office interconnectivity · Firewall experience · Strong knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP · Network setup, administration and monitoring using concepts of SNMP, IPSec, VLANS, IDS · Experience with Cisco or Ubiquiti routers, switches and wireless access points · Experience with Cisco or Grandstream VoIP systems · Maintain network security authentication including IP telephony security, application security, anti-virus, user authentication, etc. · Knowledge of and experience with enterprise scale Windows technologies such as Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization and Collaboration tools is required · In-depth knowledge of Microsoft Windows Server (2012-2019) running on 32-bit and 64-bit hardware · Knowledge of Windows Server (2012-2019) administration required; for example, file and share permissions, user administration, security, networking and storage administration · Intermediate server and LAN administration experience · Perform systems backups and recovery procedures · Perform routine maintenance and upgrades for IT infrastructure · Configure applications: SharePoint a plus · Develop, document and maintain standard operating procedures and configuration · Web servers (such as Apache HTTPD) · Fundamental knowledge of Azure and Office 365. · Clearing server error logs and reporting any failures · Install, de-commission and document hardware and software requests as needed · VMware knowledge · Experience with load balancer products · Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware · Windows through to version 10 on workstations and laptops TRAVEL: · Up to 50-80% travel PREFFERED CERTIFICATIONS: · Microsoft Certifications (MCP, MCSE, MCSA) · Accredited College Degree in related field or 3-5 Years’ Cisco or Ubiquiti Switching/Routing and Network Administration related experience Company DescriptionThink Anew is a Managed Services company serving Long Term Care and Senior Living organizations. Our solutions include, but are not limited to telecom solutions, data migrations, security solutions, cloud hosting, and backup/disaster recovery services. Our help desk team of engineers support our solutions 24/7/365. Do you have a love and passion for technology? Do you want to join a team of bright technology enthusiasts? Are you looking to grow in a career? If so, visit and submit your resume. With us, your future is bright!Think Anew is a Managed Services company serving Long Term Care and Senior Living organizations. Our solutions include, but are not limited to telecom solutions, data migrations, security solutions, cloud hosting, and backup/disaster recovery services. Our help desk team of engineers support our solutions 24/7/365.\r\n\r\nDo you have a love and passion for technology? Do you want to join a team of bright technology enthusiasts? Are you looking to grow in a career? If so, visit and submit your resume. With us, your future is bright!

Job Description Provide support in designing, developing and implementing SharePoint sites and workflows for management and technical staff. The contractor will serve as site administrator/developer and collaborate Management and Operations with the Project Managers, Technical Leads, Business Analysts, and business office subject matter experts on a variety of projects. • Develops software solutions by studying requirements analysis and information needs; conferring with stakeholders and IT Management; studying systems flow, data usage, and work processes; performs software design using software development fundamentals and processes, debug, test, and deploy software solutions., • Development task may involves workflows and a variety of tools within Office 365, • Perform maintenance for administration and security issues, such as granting or denying permission to solutions., • In collaboration with the lead SharePoint Developer, perform duties in a helpdesk function to assist personnel with Office 365 issues., • Extend and/or improve the functioning of current branch and team workflows within SharePoint, and ensure that security as it applies to informatics is applied in the process, including: Maintain and organize existing security groups – (continue progress in the design and development)., • Work with branch technical and management staff on extending functionality of current solutions., • Create functional design documents, translate the business requirements into system requirements, and demo solutions to key stakeholders, • Establish and help maintain end user access policy and permissions, • Provide ongoing support for SharePoint related issues/inquiries, • Participate in ongoing training to maintain certification and skills in SharePoint programming, • Create, plan and execute end-user Office 365 training sessions for staff, • Project management role in analyzing, process improvement, networking, and return on investment (ROI) and ensuring development fits needs Collaborates with the lead SharePoint Developer for training and deployment of Office 365 solutions.

Job Description The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Network Administrator with high networking capabilities. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities • Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems, • Ensure all documentation is properly maintained and updated in a timely manner., • Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters., • Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems., • Strong verbal and written communication skills., • Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks., • Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus), • Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus., • Microsoft Office 365 (Teams is a Plus), • Server Hardware, • Apple or Microsoft Technology and/or CompTIA certification(s) preferred, • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments, • Working in academic environment: 2 years (Preferred), • Administering Chromebook: 2 years (Preferred), • Apple/Mac device: 2 years (Preferred), • Google Education: 2 years (Preferred), • Mobile Device Management: 2 years (Preferred) 6MHK7nGTtP

Job Description Type: Full Time Location: Atlanta, Georgia Overtime Exempt: No Reports To: ARMADA HQ Security Clearance Required: Secret; or the ability to obtain *CONTINGENT UPON AWARD The Executive Administrative Assistant will perform high-level executive and administrative duties in support of the Regional Director (RD). Key responsibilities include initiating special reports, composing routine correspondence, compiling statistical and/or budget information and communicating with personnel at all levels, including regionally and nationally, in order to gather, record, and convey information. Duties & Responsibilities: • Composes, types, and enters information into the computer. Enters data from paper form into computer database and/or electronic spreadsheets., • Maintains the Regional Director's calendar, reminding him of upcoming events, meetings, and/or deadlines., • Drafts and prepares correspondence, spreadsheets, other written documentation; copies data as necessary; and files records accordingly., • Receives, sorts, and distributes incoming mail, separating documents for distribution, as appropriate; and photocopies documents using copier. Prepares outgoing mail for delivery, to include overnight, express, or courier services (as required)., • Manages the calendar for the executive conference room and associated phone line., • Sets up meetings and/or conference calls. Attends meetings as requested. Prepares and distributes agenda, as needed; takes minutes/notes on meetings' activities; distributes minutes to appropriate personnel. Coordinates and distributes interoffice communications., • Makes travel arrangements as tasked and/or arrange for off-site meeting facility(ies). Supports regional emergencies, taskings, or projects as directed., • Collects and forwards Government-Owned Vehicle monthly reports, as required., • Assists FPS and other contract personnel in the maintenance, purchase and dissemination of routine supplies., • In the Branches' and/or Districts' Administrative Assistants' absence, act as liaison between FPS regional personnel and DHS helpdesk in support of IT, telephone and other services. This will include the initiation, follow-up, resolution and close-out of trouble tickets or helpdesk requests., • Serves as timekeeper for assigned area of responsibility. Also serves as back-up or alternate timekeeper throughout the Region 4. Required to validate the timecards of federal FPS employees only with the approval of Task Manager or, in their absence, another federal supervisor., • Assists RD with preparing, reviewing and editing executive correspondence from different areas within DHS, NPPD, FPS and/or other agencies or private organizations., • Monitors incoming HQ-assigned ESTT suspense items to ensure all deadlines are met. Receives, reviews, and collates suspense responses from Deputy Regional Director(s), District Commanders, and/or Branch Chiefs. Prepares correspondence, reports, graphs, and charts. Performs research as required., • Assists Regional Freedom of Information Act representative in responding to FOIA requests., • Assists with personnel actions pertaining to employee reassignments and hiring actions., • Assists Regional Training Program Manager with the development of PowerPoint presentations. Reviews, edits, and routes Requests for Training received from the Branch Chiefs and District Commanders to the Regional Training Program Manager. Coordinates with the Mission Support Branch to funding for individual or group training costs. Maintains training calendar for Region 4., • Demonstrates proficiency in Microsoft Windows-based computer software and is familiar with basic computer programs to include Microsoft Office Suite. Accurate grammar, typing, and attention to detail are required. Must have ability to compile and organize reports. Contractor shall use conventional office equipment and associated supplies provided by the Government (desk, filing cabinets, telephone, facsimile, computer system, intercom system, photocopier, paper, pens, pencils, staples etc.)., • Ability to use a personal computer and various software applications, including (but not limited to):, • Databases used to track organizational information., • Accurate typing skills with a minimum speed of 40 words per minute., • Proficiency in Microsoft Office computer software applications, including Word, Excel, PowerPoint, SharePoint, Visio and Access., • Establishment and maintenance of a comprehensive file system., • Possess knowledge of procedures to formulate, compile, and organize documents and reports., • Must possess knowledge and skill in oral communication, interpersonal skills, and written communication., • Ability to coordinate varied administrative projects simultaneously., • An AA, BS or BA degree is highly preferred The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at . Special Notes: Relocation is not available for these jobs. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.

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