Contents Project Manager
2 days ago
Mishawaka
Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off Lead Our Contents Division to restore customers property to "Like It Never Even Happened!" When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Divisionoverseeing pack-outs, inventory, cleaning, storage, and pack-backswhile managing a team, controlling costs, and delivering exceptional customer service. This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations. Why Join SERVPRO of West St. Joseph County? • Competitive compensation, • Strong benefits, • Career growth & advancement, • Professional development & certifications, • A stable, growing company with a mission that matters What Youll Lead & Own (Core Responsibilities) Contents Operations & Project Management • Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling, • Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking, • Manage project scope and estimates using SERVPRO systems and carrier guidelines, • Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines, • Monitor cycle time, quality standards, and operational efficiency from start to finish, • Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items Leadership & Team Management • Lead, coach, and hold accountable Contents Technicians and Crew Chiefs, • Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation, • Conduct quality checks and audit inventory accuracy, • Address performance issues with coaching, feedback, and corrective action, • Participate in recruiting, hiring, onboarding, and development of contents team members Customer Experience & Communication • Serve as the primary point of contact for customers regarding contents services, • Set clear expectations and provide professional, proactive, and compassionate communication, • Ensure customers feel confident their belongings are protected, respected, and properly restored, • Manage customer satisfaction and online review performance Financial & KPI Accountability • Track contents job profitability, • Monitor pack-out to pack-back cycle time, • Maintain inventory accuracy rate, • Reduce damage/rework incidents, • Control production efficiency and labor cost, • Support customer satisfaction and service quality Assets, Equipment & Warehouse Oversight • Manage contents equipment, vehicles, supplies, and warehouse organization, • Ensure proper storage, labeling, and protection of customer property, • Control production expenses and minimize loss or damage risks, • Maintain clean, organized job sites and storage areas What Were Looking For (Qualifications) Required • Valid drivers license, • High school diploma or GED, • 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry, • Ability to lift 50 lbs regularly (100 lbs with assistance), • Ability to work in physical environments (attics, ladders, tight spaces) Strongly Preferred • Experience in contents restoration, moving, warehousing, or inventory management, • Knowledge of pack-outs, contents cleaning, and storage processes, • IICRC Certification (or willingness to obtain), • Strong organizational skills and high attention to detail, • Confidence leading teams in a fast-moving, deadline-driven environment The Kind of Leader Who Thrives Here • Takes ownership and accountability for results, • Holds people to high standards while supporting their growth, • Stays organized under pressure, • Balances operational discipline with empathy for customers, • Cares about quality, speed, profitability, and team morale