Independent Living Administrator
hace 2 días
Dearborn
Job DescriptionIndependent Living Administrator Department: Independent Living Reports To: Director of Operations Position Type: Full-Time POSITION SUMMARY The Independent Living Administrator is responsible for the overall operation, financial performance, and resident experience of the Independent Living community. The Administrator leads all IL departments, drives occupancy and resident retention, manages the IL budget, and ensures the community operates safely and in compliance with applicable federal, state, and local laws and company policies. The Administrator works closely with campus leadership and the community’s other care programs so that residents can access additional services as their needs change, while fostering a welcoming, engaging, and respectful environment for residents, families, and staff. JOB RESPONSIBILITIES Leadership & Operations • Direct the day-to-day operations of the Independent Living community to ensure stable, timely, high-quality service delivery and high resident and family satisfaction., • Lead and hold accountable the IL department heads, including Leasing/Sales, Dining Services, Life Enrichment, Building Services/Maintenance, Housekeeping, Security, Transportation, and Concierge/Front Desk., • Set departmental goals, monitor performance, and conduct regular department head meetings to ensure coordinated, consistent operations., • Develop, implement, and maintain IL policies and procedures consistent with company standards., • Maintain a routine, visible presence throughout the community, engaging with residents, families, and staff. Occupancy, Leasing & Resident Retention • Drive occupancy and revenue goals in partnership with the leasing/sales team; monitor leads, tours, conversions, move-ins, and move-outs., • Oversee the leasing process, including applications, lease execution, lease renewals, transfers, and move-out procedures., • Coordinate apartment turnover with Building Services to minimize vacant days and ensure move-in readiness., • Implement annual rate increases and communicate rate changes to residents in accordance with company policy and lease terms., • Track move-out reasons and implement resident retention strategies. Resident Experience & Lifestyle • Create a supportive, engaging, and enjoyable lifestyle for residents through life enrichment programming, dining, wellness, and social opportunities., • Oversee dining services to ensure quality, consistency, and resident satisfaction., • Support the Resident Council and hold regular resident meetings and forums; respond promptly and professionally to resident and family concerns., • Conduct resident satisfaction surveys, analyze results, and implement action plans., • Promote and protect resident rights, dignity, privacy, and confidentiality. Campus Continuum & Care Coordination • Identify IL residents whose needs are changing and refer them to the appropriate campus program, including Enhanced Care Living, assisted living, skilled nursing, PACE, and home care partners., • Collaborate with the Director of Enhanced Care Living and other campus leaders to support smooth internal transitions and to grow census across the continuum., • Coordinate with outside providers serving IL residents, including home health, hospice, private-duty, and PACE organizations. Community Outreach & Referral Development • Develop and implement a community outreach plan to build awareness of the IL community and its services., • Cultivate relationships with referral partners, including hospitals, physicians, case managers, senior centers, faith communities, the Area Agency on Aging, and other community organizations., • Represent the community at outreach events, networking opportunities, and marketing campaigns. Building, Safety & Emergency Preparedness • Oversee building maintenance, preventive maintenance programs, grounds, housekeeping, and life-safety systems., • Plan and manage capital projects and apartment renovations in coordination with campus leadership., • Oversee security operations and ensure a safe environment for residents, staff, and visitors., • Maintain and oversee all emergency plans, policies, and procedures; conduct drills and ensure staff are trained., • Ensure incidents, accidents, complaints, and grievances are documented, investigated, and addressed. Financial Management • Develop and manage the IL operating budget, including revenue, expense, and personnel; monitor monthly financial performance and take corrective action on variances., • Oversee rent collection and accounts receivable; work with the business office to resolve outstanding balances., • Manage vendor and service contracts to ensure quality and cost-effectiveness., • Monitor labor, overtime, supplies, and operational spending. Staff Leadership • Oversee recruiting, hiring, orientation, and retention of qualified staff for key roles in the community., • Hire, evaluate, schedule, coach, and supervise department heads in accordance with company policy., • Ensure all required staffing, including backup coverage, is maintained at all times., • Ensure staff compliance with the Employee Handbook and company policies and procedures; address performance issues in coordination with Human Resources., • Conduct and/or attend required in-service training and orientation., • Maintain positive employee relations and morale; promote a culture of hospitality, safety, accountability, and continuous improvement. Compliance & Records • Ensure the community complies with all applicable federal, state, and local laws, including fire, health, safety, fair housing, and accessibility requirements., • Oversee record-keeping functions, including resident files, leases, incident reports, and required forms and reports., • Other duties as assigned. QUALIFICATIONS • Minimum of 3 years of management experience in senior living, property management, hospitality, or a related field; experience leading multiple departments preferred., • Demonstrated success in occupancy growth, budget management, and customer service., • Working knowledge of landlord-tenant law, fair housing, and life-safety requirements preferred., • Ability to be a positive, cooperative team player with peers and staff., • Ability to deal tactfully with staff, residents, family members, visitors, inspectors, and the general public., • Strong organizational, communication, and financial skills; proficient with property management software and Microsoft Office. EDUCATION / CERTIFICATION • Associate’s degree required; Bachelor’s degree in Business, Healthcare Administration, Hospitality, Gerontology, or a related field preferred., • Licensed Nursing Home Administrator or other senior living credential a plus. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to lift a minimum of 20 lbs., • Walking, standing, pushing, pulling, stooping, bending, stretching, and typing. Join our team and make a difference! If you are a hands-on leader who enjoys building relationships, developing teams, and creating an exceptional living experience for seniors, we encourage you to apply.
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Ayudante de Cocina
Transporte y Reparto
Camareros
Chef y Cocinero
Construcción y Obras
Seguridad
Comida Rápida
Estética y Belleza
Oficina y Administración
Venta Minorista
Almacén
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Azafato y Azafata
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Barista
Entretenimiento
Agricultura
Arte, Medios de Comunicación, Diseño
Ciencia
Contabilidad y Finanzas
Cuidado de animales
Cuidado de niños
Deportes y Bienestar
Educación
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Gerencia
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Ingenieria
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