Insurance Agency Team Manager
hace 1 día
Branford
Job Description What we’re good at We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work. Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork. When you join our team, you can expect: • Competitive compensation, • Work-life balance and employee well-being, • A supportive, diverse, people-first culture and mindset, • A voice at the table to create constructive change and work on purposeful products You’re a self-motivated person, with a preferred minimum of 7 years experience in the insurance industry. The Team Manager will play a key leadership role at V.F. McNeil Insurance, overseeing team performance and production to ensure departmental goals are met while supporting the agency’s overall business plan. This position is responsible for managing daily operations, fostering a high-performing culture, and serving as a liaison between staff and management to ensure alignment with company objectives. Key Responsibilities: Leadership & Operations • Supervise and evaluate team performance, assign tasks, and make recommendations regarding performance, promotions, and staffing adjustments., • Establish and communicate performance standards and objectives; hold team members accountable through regular feedback and performance appraisals., • Provide day-to-day operational guidance through both formal and informal communication., • Recommend and implement improvements to methods, procedures, and workflows to optimize efficiency and resource utilization., • Lead the team in achieving and exceeding departmental goals and business objectives., • Collaborate with agency management to align departmental activities with company strategy and direction., • Maintain positive relationships with colleagues, clients, and external partners., • Compile, analyze, and present data and reports to management on quality standards, processes, and performance metrics., • Identify and escalate issues or concerns to management when appropriate, including customer service challenges, HR matters, and operational needs., • Collaborate on departmental projects., • Demonstrate a strong focus on building customer loyalty and delivering exceptional service. Staff Developement & Supervision • Serve as a positive role model and change agent, fostering teamwork, accountability, and a culture of continuous improvement., • Communicate expectations to staff in a clear, consistent, and concise manner to ensure understanding and alignment with departmental goals., • Champion team-building initiatives across the office to strengthen collaboration and communication., • Partner with management to design and deliver training and development opportunities for staff., • Support employee retention and professional growth through consistent feedback, coaching, and development planning., • Participate in recruiting, interviewing, and onboarding new team members in coordination with management., • Maintain an open-door policy to support staff needs, questions, and concerns., • Address and resolve workplace conflicts in a timely and professional manner. Qualifications • Motivated, goal-oriented self-starter with strong leadership, interpersonal, and communication skills., • Proven ability to lead and develop a high-performing customer service team., • At least 7 years of progressive leadership experience in customer service or a related field required., • Insurance industry experience strongly preferred. Our Core Values At V.F. McNeil Insurance, we believe that how we operate—the way we treat clients, employees, and communities—is just as important as what we deliver. Rooted in our mission of providing quality, affordable coverage with an exceptional client experience, our values guide every decision and action across the agency. 1. Client First & Service Excellence We place clients at the heart of everything we do. We commit to clarity, responsiveness, and advocacy: ensuring that each person truly understands their coverage, feels heard, and experiences the peace they deserve. 2. Empathy, Respect & Golden Rule We interact with clients, colleagues, and partners with empathy, dignity, and respect. We treat others the way we would want to be treated—fairly, honestly, compassionately. 3. Integrity & Trust We act with transparency, accountability, and consistency. We communicate clearly, own our mistakes, and always strive to do right by our clients, our team, and our community. 4. Excellence Through Growth We are committed to continuous improvement—individually and as an organization. We invest in training, development, feedback, and innovation so we can adapt to meet tomorrow’s challenges. 5. Teamwork, Clarity, & Accountability We believe in collaboration, open communication, and shared responsibility. We clearly communicate expectations, set measurable goals, hold ourselves and each other accountable, and deliver on our commitments. 6. Community & Citizenship We dedicate ourselves to strengthening the communities where we live and work. Through volunteerism, local partnerships, and ethical business practices, we aim to be part of the solution and source of support. Compensation The starting salary for this role is $75,000, with flexibility for candidates who bring exceptional industry experience or demonstrated leadership success. Additional performance-based incentives may also apply Apply Now If you’re passionate about leading people, building strong teams, and creating exceptional client experiences, we invite you to apply and start a conversation with us.