Volunteer Recruitment Support Specialist
8 days ago
New Haven
Job Description Job Title – Volunteer Recruitment Support Specialist/ Clinical Trials Associate - I Duration: 18 Months Location – New Haven CT 06511 JOB SUMMARY Summarize the primary purpose & key accountabilities of the job. • The Volunteer Recruitment Support assists the colleagues working in the Business Operations department for all recruitment related activities of trial subjects:, • Database development and maintenance, pre selection of suitable study candidates, organize recruitment related activities pre-, per- and post study. Supports clinical trials by drafting/using different recruitment related documents, performs administrative activities, • Contributes to compliance of regulatory requirements related to the protection of volunteer’s confidential data JOB RESPONSIBILITIES Indicate the primary responsibilities critical to the job. Subject/Patient Database Maintenance • SME in database query, ensures all information is entered consistently and correctly so that database is searchable with reliable information, • Assists in development and maintenance of the PCRU subject recruitment capabilities to conduct a broad range of studies, • Assists in the identification, exploration and implementation of new methods for subject recruitment to extend the panel, • May assist in the implementation of recruitment campaigns, including the design, drafting & publication of advertisements in various media., • Maintain accuracy, accessibility, and confidentiality of volunteer records and reports, • May act as a primary contact person for new potential volunteers, responsibilities include:, • Answering incoming calls from potential volunteers responding to any methods of recruitment,, • Inform them about the unit activity, the overall recruitment process and studies,, • Enters gathered information accurately into the database;, • Must be able to process new requests from different media (Internet platform and others)., • Contacts volunteers already listed in the database for proactive engagement, answers questions about the clinical trial process. Inform potential volunteers on the next steps and/or scheduled appointments and how to reach the clinical research unit. Recruitment and Screening Activities (overseen by Supervisor) • Provide support to internal clinical research staff in the pre-selection of subjects for eligibility using protocol inclusion/exclusion criteria;, • Communicate protocol requirements to study subjects and patients calling to inquire about specific studies;, • May create and manage various communication methods to subjects, including but not limited to letters, text messaging, and mailings;, • Manage subject phone calls including scheduling/rescheduling of appointments;, • Responsible for meeting timelines required for filling specific study screenings and for filling cohorts and groups for dosing., • Provides training to less experienced phone screen staff when needed and demonstrates ability to problem solve., • Maintains a positive and professional attitude to the subject population, understanding they are the first contact subjects have with the CRU;, • Track phone call metrics from sources of advertising so that advertising strategies can be decided based on what is most effective;, • May write and update recruitment related documents for subject use as appropriate, • Communicate protocol requirements to study subjects and contribute to compliance, • Demonstrate positive attitude to the subject population to ensure subject’s trust in clinical research Support Clinical Trials (under responsibility of the Principal Investigator) • Assist in the conduct of clinical trials in the PCRU, • May obtain signed informed consent from candidate trial-subjects, • May assist in staff scheduling as appropriate, • May assist in the data management/cleaning activities for assigned protocols, • Identify new options to problem solving and execution of the protocol, • Document individual subject’s participation while involved in study activities, • Responsible for recording study data, maintaining source documentation, and updating subject database, not only specific to study participation, • Other, • Participate in community outreach efforts, • Assist in development and maintenance of social media presence including managing all website updates (managing ads, posting new content etc.), • Assist in the increase of the unit awareness, • Participate in PCRU teams to accomplish business needs and resolve issues, • Ensure data collection of high quality and transfer to relevant departments, • Ability to take over and manage other specific projects, • Participate in the communication and study related meetings, • Ensure clinical trials are conducted in accordance with scientific, medical, and ethical principles, within regulatory requirements/guidelines, and Pfizer SOPs, • May participate in the different administrative parts related to the execution of Phase I clinical studies., • Support ongoing capture and analysis of metrics to demonstrate value and increase productivity, • 40 hour position; includes some weekend and evening hours;, • Represents the PCRU on global initiatives as subject matter expert, as appropriate, • May participate in the communication and study related meetings, • May participate in the different financial matters, including purchasing/orders management, contact with suppliers, budgets set up and management, monthly expenses justification, bank account management, payment of subjects, • May act as a receptionist., • Supports ongoing capture and analysis of metrics to demonstrate value and increase productivity, • Participates in the creation and implementation of global and local SOPs QUALIFICATIONS / SKILLS • Indicate qualifications and skills that are necessary for performance of responsibilities including: education, relevant experience, licenses, certifications and other job-related technical and managerial skills., • Registered Nurse, Licensed Practical Nurse, or related discipline, required, • Health care practice experience/training with valid license, preferred, • Minimum of 3 years’ experience in a clinical setting, • Bachelor’s Degree strongly preferred, • BLS certification, • Proficiency in using MS Office tools suite (Excel, Word, etc.), • Understanding of local regulatory requirements (e.g., ICH, GCP), • Understanding of the drug development process, • Spanish language fluency strongly preferred, • Excellent written and verbal communication skills, • Excellent computer skills, • Excellent customer service and professionalism