ServiceNow Architect
2 days ago
Dallas
We are seeking an experienced ServiceNow Architect with deep expertise across ITSM, ITOM, CMDB, and Discovery to lead enterprise-scale ServiceNow solution architecture and platform modernization initiatives. This role will drive end-to-end design, configuration strategy, integrations, and governance ensuring scalable, high-performing solutions aligned to industry and platform best practices. Key Responsibilities Architecture & Solution Design • Lead the overall ServiceNow platform architecture, ensuring scalable, secure, and reusable solutions., • Architect end-to-end designs for ITSM, ITOM, CMDB, Discovery, and CSDM implementations., • Design enterprise-level CMDB data models, class structures, relationships, and governance processes., • Define Discovery strategies, MID Server architecture, credentials management, schedules, patterns, and best practices., • Create and review technical designs including Business Rules, Script Includes, Workflows, Flow Designer, Integration logic, and data models., • Architect and optimize Incident, Problem, Change, Request, Knowledge, Catalog processes., • Lead implementations for ITOM modules including Discovery, Service Mapping, Event Management, Health, and CMDB Insights., • Develop service maps and drive application & infrastructure dependency modeling., • Own CMDB roadmap, maturity model, and continuous improvement strategy., • Implement IRE rules, reconciliation logic, normalization, duplicate CI handling, CMDB Health dashboards, and audits., • Architect integrations between ServiceNow and external systems using REST, SOAP, MID Servers, IntegrationHub spokes, event ingestion, and automation., • Serve as the primary technical authority for all ServiceNow initiatives., • Mentor developers, administrators, and technical teams; conduct design/code reviews., • Collaborate with business, operations, security, and engineering teams to define requirements and deliver roadmap items., • Establish platform standards, coding guidelines, naming conventions, and DevOps practices., • Ensure alignment with CSDM, ITIL, architectural best practices, and ServiceNow recommendations., • 8–12+ years of ServiceNow experience with at least 4+ years as a Solution Architect / Lead Architect., • Deep knowledge of ITSM, ITOM, CMDB, Discovery, Service Mapping, and Event Management., • Hands-on expertise in Discovery patterns, service mapping logic, CMDB domain separation, IRE, reconciliation, normalization., • Strong experience designing APIs, integrations, and complex workflows., • Proven experience in defining architecture for enterprise-scale ServiceNow environments., • Strong scripting experience: JavaScript, Glide APIs, Transform Scripts, Script Includes., • Certifications preferred:, • ServiceNow CSA, • CAD, • CIS – ITSM / ITOM / Discovery / Service Mapping, • Experience with ITAM, HAM/SAM, SecOps, CSM, HRSD, or other modules., • Knowledge of cloud architectures (AWS, Azure, GCP)., • Experience with DevOps tools (Git, Jenkins, Azure DevOps), ATF, automated testing., • Excellent communication and ability to present complex ideas clearly., • Strong leadership and decision-making abilities., • Ability to collaborate across teams and influence without direct authority., • Problem-solving mindset with strong attention to detail., • Ability to work in fast-paced, large enterprise environments.