Front Desk Night Agent
il y a 15 jours
Nashville
Job DescriptionOur ELITE FOREVER LLC is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! 8 hour shifts Day or Night availability. Benefits • Medical, Dental, and Vision Insurance for Full Time Staff, • Life Insurance for Full Time Staff, • 401(k) Retirement Plan, • Paid Time Off, • Exceptional guest service delivery with problem resolution ability, • Excellent communication and phone skills, • Process all guest check-ins, check-outs, room assignments, and room change/guest requests, • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction, • Account balancing & cash handling, • Ability to understand and uphold hotel and brand standards and expectations, • General office up keeping and ensuring public areas are cleaned and replenished as needed, • Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs, • Computer skills, • Ensure night audit process is completed and checked, • Setting up breakfast, • Acting as MOD on property overnight, • Capacity to stand or walk for an extended period of time., • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds, • Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.Required Skills, • Superior customer service skills including problem solving and ability to multi-task, • Strong attention to detail, good follow through, and communication skills, • Previous hotel or customer service experience preferred, • Previous customer service experience preferred