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Job DescriptionSalary: DOE Title: Overnight Support Technician Department: Tier-1 Support Hours: M-F 1am-9am CST About Us IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge IT solutions and unparalleled service. We turn IT into a strategic investment, helping businesses move faster, innovate, and gain a competitive edge. Job Summary Join our rapidly growing team at IP Pathways, where we have doubled in size over the last few years! As a Support Technician, you will provide first-level technical support to our customers, primarily interacting with IT professionals and end-users. This full-time role is perfect for a self-starter with excellent communication skills. While technical expertise is essential, we are committed to training the right candidate on our comprehensive product set. Key Responsibilities • Patch systems and monitor backups, addressing related issues., • Respond to client system tickets, escalating as necessary to on-call engineers., • Maintain high levels of customer satisfaction and continuously strive for improvement., • Support and maintain our data center networks., • Provide technical support for our full product suite., • Perform additional duties as assigned. Requirements • 1-2 years of experience supporting or implementing technology solutions., • Experience or exposure to the following technologies is preferred:, • Networking and system infrastructure (servers, switches, firewalls, etc.), • Linux-based operating systems and command-line tools (bash, vim, etc.), • Windows patching using automated systems and manual management via Windows Update., • Troubleshooting a wide range of Windows Operating System issues., • Firewalls and network security devices., • Cisco VoIP, wireless networks, VPN (IPSec, SSL, etc.), load-balancing, and application acceleration., • Excellent written and verbal communication skills., • Strong multitasking abilities and attention to detail., • Team-oriented with the ability to thrive in a fast-paced environment. Qualifications • Associate's degree in computer science, Information Technology, Engineering, Business Systems, or relevant IT certifications preferred, but not required., • Knowledge of firewalls, whitelisting/blacklisting, and VPN setup/troubleshooting., • Familiarity with server and PC hardware, including component replacement. Physical Requirements • Ability to rack servers, switches, and other data center equipment. Why IP Pathways? • Competitive Benefits: Lucrative healthcare benefits and 401k with company match., • Work/Life Balance: Flexible and accommodating work schedules to support family needs., • Ongoing Training: Opportunities for continuous education and certifications in sought-after technologies. Next Steps If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, apply today! Sponsorship/Relocation Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.