IT and Records Support Specialist
7 days ago
Manhattan, New York
The IT and Records Support specialist is a member of the IT and Systems department and will be responsible for maintaining company and school records in various systems. Major Responsibilities/Activities:
Responsible for supporting the IT, Systems and Admissions Department as directed. Heavy data entry and customer service involved. · Enter student information into Slate database, including heavy data entry from recruitment events. · Complete updates to student records regarding Biographical information, contact information, etc. · Consolidate records to avoid duplicates in the systems. · Manage the movement of student information from the CRM (Slate) into the SIS (Campus Café) for accepted and enrolled students. · Provide comprehensive support to end-users, including troubleshooting issues related to student records or portals. · Organize IT Support Ticket system, forwarding serious issues and responding to low level requests directly. · Assist with physical computer or phone set-ups for office staff, when needed. · Assist various departments with student files or record maintenance (Financial Aid, Bursar, Registrar, Housing, etc.) as needed. · Assist in the auditing of enrollment documents for incoming students. · Additional job duties as assigned by manager. Minimum Requirements: · Strong data entry skills, with demonstrated speed and accuracy with an attention to detail. · Strong customer service orientation; excellent interpersonal and communication skills. · Outstanding teamwork and time management skills; ability to work independently and meet deadlines. · Ability to prioritize and manage multiple demands in a fast-paced environment. · Must be proficient with Microsoft Office Suite, especially Excel with excellent typing skills. · Previous experience with Slate CRM and Campus Café SIS (or similar software) preferred! Job Types: Full-time, Part-time Pay: $22.00 - $25.00 per hour Expected hours: 10 – 20 per week Schedule: Day shift Monday to Friday
Overtime
Security clearance: Confidential (Preferred)
Ability to Commute: New York, NY 10011 (Required)
Ability to Relocate: New York, NY 10011: Relocate before starting work (Required)
Work Location: In person
