Assistive Technology Specialist
hace 5 días
Washington
Job Title: Assistive Technology Specialist Job Code: ITS129 Location: Washington, DC Reports to: Program Manager FLSA Status: Exempt Supervisory: No supervisory/management authority Prepared Date: 10/22/2026 A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. This position requires an active Secret clearance. Position Summary: The Assistive Technology Specialist provides technical expertise, research, evaluation, demonstration, and coordination support for assistive technology used by Department employees with disabilities. The position provides assistive technology support in coordination with the Office of Accessibility and Accommodations (OAA) Accessibility Division (AD), the Disability and Reasonable Accommodations Division (DRAD), and other Department stakeholders to identify, evaluate, and support assistive technology solutions that meet individual workplace access needs. Research available technologies, evaluates potential solutions, provides technical guidance and demonstrations, supports users in evaluating assistive technology, and coordinates established Department processes necessary for technology review, approval, procurement, deployment, and lifecycle management. The position also supports the operation of the Department’s Access Center, including maintaining assistive technology equipment, conducting demonstrations and tours, supporting training activities, and maintaining awareness of emerging assistive technologies. The Assistive Technology Specialist serves in a technical and advisory capacity and does not determine eligibility for reasonable accommodation, select or approve accommodation on behalf of the Department, approve technologies for Department use, authorize procurement, or obligate Government funds. These authorities remain with authorized Government officials. Compensation & Benefits: Starting Salary Range for Assistive Technology Specialist: $129,000 – $131,000 Benefits That Set Us Apart When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work. Highlights include: • Up to a 6% 401(k) company match to help you build long-term financial security, • Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most, • Medical, dental, and vision insurance, plus prescription drug coverage, • Basic life and AD&D insurance, with supplemental life options, • Short-term and long-term disability coverage, • Paid holidays, • Employee Assistance Program (EAP), • Flexible Spending Account (FSA) and Health Savings Account (HSA) options, • Professional development, training, and certification support, • Voluntary benefits including accident, critical illness, and identity theft protection Because taking care of our employees isn’t just a promise, it’s part of who we are. Benefits are subject to change and eligibility requirements apply. Essential Functions, Duties & Responsibilities: Includes the following: • Provide assistive technology consultation and technical support for reasonable accommodation cases referred to by authorized Department personnel., • Meet with employees to understand and document accessibility barriers, functional requirements, current technology use, and potential assistive technology needs after confirmation by authorized Government personnel that the employee has been approved to receive accommodation services., • Research and evaluate potential assistive technology solutions based on documented functional requirements and provide technical findings, options, and recommendations to appropriate Department personnel for consideration., • Present and demonstrate potential assistive technology solutions to employees and facilitate hands-on evaluation of products, software, and equipment when appropriate., • Conduct workshops, product demonstrations, and comparative evaluations to assist employees and Department personnel in evaluating potential assistive technology solutions., • Prepare product and technical information necessary to support Government procurement of approved assistive technology, including product descriptions, model numbers, product links, shipping information, applicable technical approval information, and other required supporting documentation., • Support established procurement processes by preparing and tracking required documentation and coordinating with authorized Government procurement personnel., • Track assistive technology cases through established processes and maintain appropriate documentation regarding evaluation, approved solutions, procurement status, delivery, property documentation, and administrative case completion., • Coordinate completion of required equipment receipt and property documentation, obtain and maintain required acknowledgment documentation, update case records, and complete administrative case actions in accordance with established Government procedures., • Protect medical, disability-related, personally identifiable, and other sensitive information encountered in the performance of assistive technology and reasonable accommodation support activities and handle such information in accordance with applicable Department policies, procedures, and information-handling requirements., • Research assistive technology products, software, hardware, peripherals, and emerging technologies to maintain current knowledge of available solutions and their potential application within Department environments., • Monitor assistive technology software licensing periods and provide advance notification to appropriate Government personnel regarding upcoming expiration or renewal requirements., • Conduct market research and communicate with vendors, as authorized, to obtain licensing, pricing, technical, product availability, and other information for Government consideration., • Monitor the currency and availability of commonly used assistive technology equipment and software, including whether products remain commercially available and whether applicable Department technical approvals remain current., • Research Department technology catalogs and established technical review systems to identify product approval status, expiration information, and potential alternatives., • Prepare technical documentation necessary to support submission or resubmission of assistive technology products and software through established Department technology review processes., • Maintain and track assistive technology equipment and demonstration resources within the Access Center in accordance with Department property accountability procedures; conduct routine equipment checks; and report equipment requiring repair, replacement, updating, or further evaluation to appropriate Government personnel., • Support the operation of the Access Center as a Department resource for employees, supervisors, managers, information technology personnel, and other stakeholders seeking information about assistive technology and workplace accessibility., • Conduct Access Center tours, demonstrations, informational sessions, and other outreach activities for Department audiences using Government-approved materials and talking points., • Demonstrate assistive technology hardware and software available within the Access Center and explain its functionality, potential workplace applications, and accessibility features to technical and on-technical audiences., • Support Department training activities involving assistive technology, including demonstrations, hands-on instruction, and established courses or educational programs coordinated by the Accessibility Division., • Provide technical guidance and assistance to Department information technology personnel involved in implementing and troubleshooting Government-approved assistive technology domestically and overseas, and coordinate with appropriate Department personnel at overseas posts when assistive technology must be deployed, configured, supported, replaced, or otherwise maintained at an overseas location., • Assist in developing, maintaining, and updating Standard Operating Procedures (SOPs), technical reference materials, product lists, training materials, and other documentation related to assistive technology and Access Center operations., • Maintain awareness of emerging assistive technology trends, products, software, accessibility features, and industry developments and provide research, technical information, and potential solutions to the Accessibility Division for Government consideration., • Coordinate with the Accessibility Division, DRAD, Department information technology personnel, procurement personnel, security personnel, vendors, and other appropriate stakeholders to facilitate implementation of Government-approved assistive technology solutions., • Provide technical troubleshooting and user support for assistive technology hardware and software within the scope of the position and coordinate issues requiring additional Department technical support with appropriate Government personnel., • Perform assistive technology activities in accordance with established Department policies, procedures, technical standards, and Government direction provided through authorized contract channels., • Perform other job-related duties as assigned. Supervisory Responsibilities: No supervisory/management authority Basic Qualifications: Training & Development: • Bachelor’s degree in assistive technology, accessibility, information technology, rehabilitation technology, disability services, or a related field and a minimum of 3 years of relevant professional experience; or an equivalent combination of specialized education, training, certifications, and progressively responsible professional experience demonstrating the knowledge and skills necessary to perform the requirements of the position., • Experience conducting assistive technology demonstrations, presentations, training sessions, workshops, or similar educational activities. Technical & Systems Support: • Demonstrated experience working with assistive technology hardware, software, peripherals, and other technologies used to address workplace accessibility needs., • Experience researching and evaluating assistive technology products, including comparing product functionality, compatibility, availability, technical specifications, and potential workplace applications., • Knowledge of software licensing and technology lifecycle management, including the ability to track software and equipment currency, licensing periods, product availability, and technical approval status., • Ability to research emerging technologies and translate technical information into practical information for Government personnel and employees with varying levels of technical knowledge., • Proficiency with Microsoft Office applications and other Department-approved information technology, case management, collaboration, and communication systems., • Ability to coordinate assistive technology implementation and technical support across geographically dispersed Department environments, including domestic facilities and overseas posts. Reporting & Analysis: • Experience supporting the evaluation, implementation, configuration, demonstration, or troubleshooting of assistive technology hardware and software., • Strong analytical and problem-solving skills with the ability to research accessibility barriers and develop potential technical solutions for Government consideration. Additional Responsibilities: • A minimum Secret security clearance is required with potential for TS/SCI upgrade if necessary., • Strong customer service and interpersonal skills, including the ability to work directly with employees to understand functional requirements and facilitate hands-on evaluation of potential technology solutions., • Ability to prepare and maintain accurate technical documentation, product research, case records, inventory information, SOPs, training materials, and other program documentation., • Ability to work collaboratively with Accessibility Division personnel, reasonable accommodation personnel, information technology professionals, procurement personnel, security personnel, vendors, and other stakeholders while maintaining appropriate contractors and Government roles., • Ability to work independently within established procedures and identify technical, programmatic, procurement, or approval matters requiring referral to appropriate Government personnel., • Must be a US Citizen., • This position requires an active Secret clearance., • Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods., • Must pass pre-employment qualifications of Cherokee Federal. Preferred Qualifications: • Knowledge of Federal information and communication technology accessibility requirements, including Section 508 of the Rehabilitation Act, is desirable., • Familiarity with the Rehabilitation Act of 1973, reasonable accommodation principles, and the use of assistive technology as a workplace accommodation is desirable., • Knowledge of Federal or Department technology review, cybersecurity, procurement, property accountability, and technology approval processes is desirable., • Experience providing assistive technology or accessibility support within the Department of State, another Federal agency, or a large organizational environment is desirable. Work Environment: Work is performed primarily in a climate-controlled environment. Company Information: Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee United Services, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t, and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com. #CherokeeFederal #LI-SM2 Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. In compliance with Washington D.C.’s Wage Transparency Act, the estimated annual salary range for this position is $129,000 – $131,000. Actual compensation is based on qualifications and experience. Equal Employment Opportunity (EEO) Statement Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process. Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process. Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at careers@cherokee-federal.com. This position is subject to pre-employment drug testing. Cherokee Federal maintains a drug-free workplace in accordance with applicable federal and state laws and regulations. This position may be contingent upon the successful completion of a background investigation. The scope of the investigation will be commensurate with position requirements and applicable law.
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