Front Desk Coordinator - Dental Office
22 days ago
Fort Lauderdale
Job Description Job Summary: We are seeking a highly organized, friendly, and professional individual to join our dental team as a Front Desk Coordinator. The ideal candidate will be responsible for greeting patients, answering phones, scheduling appointments, collecting co-payments, managing patient records, and ensuring efficient front office operations. This position requires excellent communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Essential Responsibilities: • Answer Incoming Calls: Greet patients and callers in a friendly and professional manner, addressing inquiries and directing calls to appropriate staff members., • Check-in & Check-out: Welcome patients upon arrival, check them in and out, and ensure all required paperwork is completed., • Schedule & Confirm Appointments: Manage patient appointment schedules, including scheduling new appointments, rescheduling, and confirming upcoming appointments., • Paperwork Management: Prepare and organize patient charts, referral forms, appointment cards, welcome packets, and treatment plan documents., • Financial Collections: Collect co-payments, past due balances, and process payments on the date of service., • Financial Policies: Clearly present and explain financial policies and payment arrangements to patients., • Patient Flow Management: Use proper call-back systems to facilitate efficient patient flow and reduce wait times., • Insurance Verification: Identify, reference, and apply insurance coverage and billing information, ensuring accurate processing., • Computer Functions: Utilize dental practice management software for scheduling, patient records, and billing., • Professional Conduct: Maintain a high standard of professionalism and courtesy at all times when interacting with patients, team members, and vendors., • Additional Duties: Perform other administrative duties as assigned by the Office Manager or practice leadership. Required Qualifications: • High school diploma or equivalent; additional education or certification in healthcare administration preferred., • Minimum of 1-2 years of experience in a front desk or customer service role, preferably in a dental or healthcare setting., • Strong verbal and written communication skills, with an ability to interact effectively with patients and team members., • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment., • Familiarity with dental office procedures, terminology, and insurance practices preferred., • Proficient in basic computer functions, including experience with dental software or scheduling systems (e.g., Dentrix, Eaglesoft, Open Dental or similar)., • Strong attention to detail and organizational skills., • Professional appearance and demeanor.