RCM Supervisor
hace 4 días
Miami
Job Description Job Title: Revenue Cycle Management (RCM) Supervisor Department: Revenue Cycle Management Reports To: Manager of Revenue Cycle Services Position Summary The RCM Supervisor is responsible for overseeing daily revenue cycle operations for a portfolio of independent physician practices served by the company. This role supervises billing, collections, payment posting, denial management, and accounts receivable teams to ensure clients achieve optimal reimbursement, reduced A/R days, and high clean-claim rates. The RCM Supervisor serves as a key liaison between clients, payers, providers, and internal teams, ensuring service excellence and compliance with industry regulations. Essential Duties and Responsibilities Team Leadership • Supervise and support a team of billing specialists, A/R representatives, payment posters, and denial management staff., • Monitor productivity, quality, and performance against established KPIs., • Conduct employee coaching, training, and performance evaluations., • Assist with recruiting, onboarding, and staff development initiatives., • Foster a culture of accountability, customer service, and continuous improvement.Revenue Cycle Operations, • Oversee end-to-end revenue cycle processes for assigned physician practice clients., • Ensure timely claim submission and resolution of claim edits and rejections., • Monitor insurance follow-up activities and collection efforts., • Review and manage aged accounts receivable and work queues., • Ensure accurate payment posting, adjustments, and reconciliation activities., • Oversee denial management and appeals processes to maximize reimbursement., • Escalate payer issues and identify reimbursement trends affecting client revenue.Client Relationship Management, • Serve as the primary operational contact for assigned client accounts., • Participates in regular client meetings to review financial performance and operational metrics., • Present reports on collections, A/R aging, denial trends, and revenue opportunities., • Address client concerns and develop action plans to improve performance., • Collaborate with providers and practice managers to resolve workflow and documentation issues impacting reimbursement.Performance Management & Reporting, • Monitor and analyze key performance indicators, including:, • Days in Accounts Receivable (A/R), • Net Collection Rate, • Gross Collection Rate, • First-Pass Resolution Rate, • Clean Claim Rate, • Denial Rate, • Aging Over 90 and 120 Days, • Charge Lag, • Payment Posting Turnaround Time, • Prepare and distribute operational and financial reports to management and clients., • Identify revenue leakage and recommend corrective actions.Compliance & Quality Assurance, • Ensure compliance with HIPAA, payer regulations, and billing guidelines., • Monitor adherence to Medicare, Medicaid, and commercial payer requirements., • Conduct quality audits of claims, payment posting, and collection activities., • Maintain documentation and process standards required for client contracts and audits.Process Improvement, • Identify workflow inefficiencies and implement best practices., • Collaborate with coding, credentialing, and implementation teams to improve revenue cycle outcomes., • Support system enhancements, software implementations, and automation initiatives., • Develop standard operating procedures (SOPs) and training materials.Qualifications Education • Associate's degree required; Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field preferred.Experience, • Minimum 5 years of medical billing and revenue cycle management experience., • Minimum 2 years of supervisory or team leadership experience., • Experience managing multi-specialty physician practice accounts preferred., • Experience working for a medical billing company, RCM vendor, or physician management organization strongly preferred.Knowledge & Skills, • Comprehensive knowledge of physician billing and revenue cycle operations., • Strong understanding of CPT, ICD-10, HCPCS, and payer reimbursement methodologies., • Experience with Medicare, Medicaid, commercial insurance, and managed care plans., • Proficiency with practice management systems and EHR platforms., • Advanced Excel and reporting skills., • Strong analytical, organizational, and client-facing communication abilities., • Ability to manage multiple client accounts simultaneously.Preferred Certifications, • Certified Revenue Cycle Representative (CRCR), • Certified Professional Biller (CPB), • Certified Professional Coder (CPC)Key Success Metrics, • Achieve or exceed client collection goals., • Maintain A/R days within target benchmarks., • Improve first-pass claim acceptance rates., • Reduce denial volumes and aged receivables., • Meet client service level agreements (SLAs)., • Maintain high client satisfaction and retention rates., • Achieve team productivity and quality standards.