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Job Description About Company: At United Way of Central Florida, your career is more than just a job -- it’s an opportunity to change lives and strengthen our community. Every day, our team works with passion and purpose to create lasting change, ensuring individuals and families have the resources they need to thrive. When you join us, you become part of a positive, dedicated team that believes in collaboration, innovation, and the power of giving back. Whether you’re helping connect people to vital services, empowering local organizations, or leading initiatives that drive real change, your work will make a tremendous impact on the lives of those who need it most. Here are our UWCF values -- do these resonate with you? If you’re looking for a rewarding career where you can grow professionally while making a difference, United Way of Central Florida is the place for you. Come be a part of something bigger -- where your skills, compassion, and drive can help build a stronger, more vibrant community for all. Join us today and be a force for good! Why Join United Way of Central Florida? Imagine a role where your heart for people and your ability to build trust directly improve someone’s access to healthcare, stability, and essential services. At United Way of Central Florida (UWCF), we are committed to strengthening our community by removing barriers to care and ensuring that every resident has access to the support they need to thrive. As a Community Wellness Navigator, you will serve on the frontlines of impact -- guiding Polk County residents through healthcare enrollment and connecting individuals and families to vital resources. This is a dynamic, community-based role ideal for someone who enjoys meaningful conversation, problem-solving in real time, and being out in the community making a tangible difference every day. Position Overview The Community Wellness Navigator serves as a frontline, community-facing professional who connects Polk County residents to the Polk HealthCare Plan and other essential health and social services. This role requires independent judgment, strong interpersonal skills, and a deep commitment to service, supporting residents in navigating healthcare enrollment, accessing basic needs, and understanding available community resources. Through direct service delivery, outreach, education, and collaboration, the Navigator advances community well-being, improves access to care, and supports population-level health outcomes. Key Responsibilities • Guide eligible residents through the Polk HealthCare Plan application and enrollment process with clarity and individualized support, • Provide direct navigation services connecting individuals and families to healthcare, food assistance, housing, transportation, childcare, and other social services, • Maintain accurate, timely, and complete documentation of all interactions, enrollments, referrals, and follow-ups within UWCF systems, • Conduct proactive outreach and education throughout Polk County to increase awareness of available services, • Represent UWCF at community events, enrollment fairs, and outreach activities, confidently engaging with individuals and groups, • Collaborate closely with team members and community partners to strengthen referral pathways and coordination of care, • Participate in team goal setting and contribute to achieving departmental benchmarks and Polk County Indigent Healthcare performance requirements, • Support special initiatives and pilot efforts that enhance access to care and improve the resident experience, • Bachelor’s degree in health & human services, social work, public health, or related field preferred (or equivalent experience), • Experience in community outreach, healthcare navigation, social services, customer service, or sales with strong public engagement required, • Experience working with diverse and multicultural populations strongly preferred, • Knowledge of, or ability to quickly learn, local health and human service resources in Polk County, • Strong interpersonal and active listening skills with the ability to build trust and rapport, • Excellent communication skills, both one-on-one and in group settings, • Strong organizational, time-management, and problem-solving abilities in fast-paced environments, • Ability to work independently while contributing to a collaborative team, • Proficiency with Microsoft Office (Word, Excel) and comfort learning new systems; SharePoint familiarity a plus, • Full-time, hourly (non-exempt), • Frequent travel throughout Polk County, • Regular outdoor work in varying Florida weather conditions, • Ability to lift and carry up to 35 pounds, including event materials and tents, • Ability to walk or stand for extended periods during outreach events, • Ability to push, pull, and transport equipment, • Ability to lift arms overhead for event setup All UWCF employees are considered disaster response workers and may be expected to support emergency response efforts when activated, following personal and family safety. Compensation & Benefits This role pays $22.50/hour and includes a comprehensive benefits package with: • Health and Life Insurances, • Paid time off and holidays, • Retirement savings plan United Way of Central Florida is proud to be an Equal Opportunity Employer. We believe diverse voices strengthen our mission and culture. All employment decisions are based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment. Join Our Team If you are compassionate, community-minded, and energized by helping people navigate complex systems with clarity and dignity, we encourage you to apply.

Job DescriptionDescription: Summary/Objective Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care. Essential Functions • Verifies demographics and performs a complete patient search to avoid duplicate patients., • Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols., • Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances., • Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner., • Monitors reading material maintained in lobby, removing any items with inappropriate content., • Keep lobby neat and clean throughout the day., • Schedules and cancels appointments accurately following physician, provider, desk and location protocols., • Proportionately arrives and schedules appointments. Runs report sets as applicable., • Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Additional Eligibility Qualifications: 1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service

Job DescriptionDescription: Summary/Objective Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care. Essential Functions • Verifies demographics and performs a complete patient search to avoid duplicate patients., • Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols., • Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances., • Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner., • Monitors reading material maintained in lobby, removing any items with inappropriate content., • Keep lobby neat and clean throughout the day., • Schedules and cancels appointments accurately following physician, provider, desk and location protocols., • Proportionately arrives and schedules appointments. Runs report sets as applicable., • Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Additional Eligibility Qualifications: 1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service

Job DescriptionDescription: Summary/Objective Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care. Essential Functions • Verifies demographics and performs a complete patient search to avoid duplicate patients., • Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols., • Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances., • Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner., • Monitors reading material maintained in lobby, removing any items with inappropriate content., • Keep lobby neat and clean throughout the day., • Schedules and cancels appointments accurately following physician, provider, desk and location protocols., • Proportionately arrives and schedules appointments. Runs report sets as applicable., • Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Additional Eligibility Qualifications: 1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service

Job DescriptionDescription: Summary/Objective Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care. Essential Functions • Verifies demographics and performs a complete patient search to avoid duplicate patients., • Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols., • Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances., • Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner., • Monitors reading material maintained in lobby, removing any items with inappropriate content., • Keep lobby neat and clean throughout the day., • Schedules and cancels appointments accurately following physician, provider, desk and location protocols., • Proportionately arrives and schedules appointments. Runs report sets as applicable., • Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Additional Eligibility Qualifications: 1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service

Job DescriptionDescription: SUMMARY/OBJECTIVE The Guest Experience Navigator-Call Center team member must possess excellent customer service skills as (s)he will work directly with our patients to ensure a delightful experience. The GEN must demonstrate mastery in all duties to schedule, reschedule, and/or cancel for multiple providers within various specialties or the pediatric department. The GEN works in a fast-paced, high-volume Call Center environment where they receive incoming calls and make outgoing calls to schedule or reschedule appointments. Additionally, the GEN schedules appointments based on physician referrals and arranges hospital follow-up appointments according to discharge or Emergency Room instructions. The GEN will also manage appointment scheduling, rescheduling, and cancellations via Patient Portal requests on the patient’s behalf. Strong interpersonal skills are essential for effective communication, including a clear speaking voice. The GEN greets callers warmly and provides general directions to and within our facilities. They must interact with an affirmative demeanor towards patients, visitors, and co-workers alike, consistently displaying a positive and professional image to create a favorable lasting impression. ESSENTIAL FUNCTIONS Scheduling Appointments and Insurance Verification: -Must follow HIPAA privacy policy guidelines. -Receives incoming and makes outgoing calls to schedule or reschedule appointments; handles phone calls, faxes, voice mail messages and emails in a professional and timely manner. -Obtain and/or verify patient demographic information to include address and phone number; update information as applicable; avoid duplicate patients. -Obtain and/or verify patient’s insurance utilizing current Insurance Grid to ensure we are contracted with patient’s insurance carrier. Verifies payment source is accurately entered with appropriate case built and attached (i.e.: liability, work comp, agency grants, employer, or legal). -If insurance is an HMO or requires an authorization (sometimes referred to as a “referral”)—confirm this is in place when applicable. Master/Verify/Update to ensure appropriate payment source is accurate and case attached if appropriate (i.e., Liability, work comp, agency grants, employer, VA, legal). -Mail questionnaires to patients or advise them to retrieve and complete questionnaire from their patient portal according to physician/provider protocol. -Notifies and reschedules bumped patients in a timely manner. Billing and Payment Collection: -Follows IDX Alert policy prior to scheduling appointment and appropriately documents appointment comments to reflect PFS collection amounts. -Follow NOI grid for self pay patients. -Advise patients to bring co-payment if applicable. SCHEDULE: Monday thru Friday 12 p.m. - 5:30 p.m. Requirements: Required Education and Experience: All related education and experience must be within the last five (5) years. High School graduate or GED equivalent. Preferred Education and Experience: Prefer understanding of medical, insurance, and legal terminology. Prefer 1+ years' customer service experience in related field. Prefer 1+ years’ experience in medical appointment scheduling. Prefer 1+ years’ experience in insurance verification. Prefer 1+ years’ experience in billing/payment processing. Additional Eligibility qualifications: Must meet department standards for general abilities and typing tests; must have accurate keyboard skills. Must have knowledge of Windows-based computer applications. Must be detail oriented and able to access data from varied resources and programs. Must possess professional manner and appearance.

The Nurse Navigator is an experienced oncology nurse whose role is to coordinate medical care, facilitate communications amongst healthcare providers, assess and provide for the emotional and educational needs of cancer patients, and to streamline the entire plan of care for the cancer patient. Stan

Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.Additionally, prioritizes the collectio

Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e. Schedules and cancels appointments acc

Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

At Lakeland Regional Health, we foster an environment of collaboration, teamwork, and respect.Inpatient and Outpatient Options.Large employed physician group comprised of over 300 providers in over 40 areas of specialty.LRH offers comprehensive benefits including 403B, Medical Insurance, Paid Time O

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Discover the limitless beauty of the Sunshine State!.Join Lakeland Regional Health’s expert team as a.Cardiology Hospitalist, Advanced Practice Registered Nurse.Lakeland, Florida! At Lakeland Regional Health, we foster an environment of collaboration, teamwork, and respect.Large employed physician

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We're currently looking for individuals across the country to take part in online paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Customer Service / Remote] - Anywhere in U.Competitive Pay & Benefits / Flexible Schedule / Career Growth / Meaningful Impact - As a Call Center Representative (CSR) at Wellcove, you will: Provide excellent customer service via phone and email; Respond to customer inquiries and resolve issues in a t

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Customer Service / Remote] - Anywhere in U.Aggressive compensation / Comprehensive Medical-Dental-Vision / Generous paid time off / Extensive internal growth and professional development - As a Call Center Representative, you will: handle inbound and outbound calls from customers in a professional a

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists