Patient Navigator (RN )
2 days ago
Troy
Job DescriptionDescription: Now Hiring: Patient Navigator (RN o) Location: Troy, MI | Facility: Michigan Institute of Urology Michigan Institute of Urology is seeking a compassionate RN to serve as a Patient Navigator, helping guide patients through their Bladder Cancer care journey from diagnosis through completion of treatment. Position Details • Full-Time, Monday – Friday, 8:00 AM – 5:00 PM, • Pay based on experience, • Make a meaningful impact in patient advocacy, • Work in a collaborative, state-of-the-art clinical environment, • Full-time benefits package, including:, • Health benefits, • Voluntary benefits, • 401(k), • Paid Time Off, • Paid Sick Time, • Guide patients and families through their healthcare experience, • Educate patients on diagnoses and treatment options, • Follow patients throughout the care path to ensure all treatment options are explored, • Review and update patient history and medical records, • Collaborate with surgical scheduling and internal/external care teams, • Identify and address workflow or patient care issues, • Connect patients and families with support services and resources, • Maintain professional and technical knowledge through ongoing education, • RN or LPN license required, • Experience in Urology, Oncology, or a similar specialty-focused environment required, • Experience with Bladder Cancer patients strongly preferred, • IV Certification preferred, • Strong knowledge of medical terminology, EMR systems, and insurance coding Michigan Institute of Urology is committed to providing a supportive and professional environment for our staff and patients alike. GENERAL SUMMARY The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Advocates for patient in resolution of concerns. Empowers patients through knowledge and emotional support to independently navigate through the patient care pathway. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: • Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available., • Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options., • Resolves patient problems and needs by utilizing team strategies., • Tracks and documents metrics and outcomes., • Identifies support groups appropriate for patients and families and coordinates scheduling of appointments., • Provides age and culturally appropriate information and resources during the diagnostic evaluation., • Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services., • Help patients navigate insurance claims and works to create payment plans when necessary., • Ensure that patients are fully informed about their legal rights., • Knowledge of medical terminology and coding., • Display exceptional customer service skills., • Basic computer knowledge that includes Microsoft Office Suite. Knowledge in healthcare systems operations such as EMR., • Must communicate clearly and effectively in both a written and verbal format., • Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures., • Ability to work independently and communicate appropriately with leader and teammates., • Understands and is sensitive to patient and family experiences. High school diploma or equivalent required. Bachelor's degree in related field preferred. EXPERIENCE REQUIREMENTS At least one year of experience in a medical office setting. Minimum of two years experience in customer service relations. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%