Operations analyst jobs in Columbus, Ohio - Page 2Create job alerts

By translating data and feedback into clear recommendations, standardized processes, and leader-ready reporting, the People Operations Analyst enables consistent execution of people initiatives and allows PBPs to focus on strategic advisory work. The People Operations Analyst supports the People fun

Job Description Title: IT Analyst - Intermediate Rate: $40 - $50/hr Location: Columbus, OH (Hybrid – 3 Days Onsite) Contract Duration: Until 12/31/2025 (Temp to Hire) Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099) Start Date: 4/7/2025 Job Summary: We are seeking an IT Analyst - Intermediate to join our client's team and support IT infrastructure services, analysis, deployment, and operational support. This role requires strong analytical skills, ITIL experience, and an understanding of IT infrastructure components and best practices. The IT Analyst will work closely with service providers, business partners, and internal stakeholders to ensure the successful execution of IT initiatives, manage service-based issues, and support process improvements. The ideal candidate will bring expertise in IT operations, business analysis, and project management fundamentals to drive efficiency and quality improvements across IT services. Responsibilities:IT Infrastructure & Service Management • Support and manage IT infrastructure services, ensuring alignment with business needs., • Work closely with service providers to delegate operational activities and monitor SLA performance., • Identify and define business requirements and functional specifications for IT projects., • Collaborate with cross-functional teams to resolve IT incidents, service requests, and operational challenges., • Track, report, and monitor IT performance metrics and key performance indicators (KPIs)., • Ensure compliance with ITIL processes and best practices for IT service management.Business Analysis & Process Improvement, • Lead business engagements to define project scope, objectives, and expected outcomes., • Facilitate workshops and discussions to gather detailed requirements and business needs., • Support demand assessment and business planning, including business case development., • Conduct process mapping (as-is/to-be) and value stream mapping for business improvements., • Assess and validate business solutions, ensuring alignment with company strategy and goals.Project & Change Management, • Assist in vendor reviews, RFIs, and RFPs for IT solutions., • Work with testing teams to develop test scripts and support validation activities., • Oversee change request management, ensuring alignment with project scope and objectives., • Support IT leadership with budgeting, financial analysis, and project documentation., • Maintain and enhance IT processes, tools, templates, and best practices.Qualifications:Required:, • Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)., • 2-3 years of experience in IT infrastructure services, analysis, deployment, and support., • Experience working with IT service providers and managing delegated operational activities., • Knowledge of IT infrastructure components, trends, and best practices., • Strong analytical skills for problem-solving, process development, and root cause analysis., • Experience in ITIL processes and service management., • Excellent communication, collaboration, and organizational skills., • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, MS Project)., • General understanding of gas and electric utility industry operations.Preferred (for Senior/Lead Analyst level):, • 6+ years of IT experience in support functions., • ITIL v3 or v4 certification., • Project Management experience (PMP certification a plus)., • Experience leading process improvement initiatives and IT service enhancements., • Experience in enterprise IT systems, infrastructure, and service management tools.

Job Description Manifest Solutions is currently seeking a System Support Analyst for an onsite position in Columbus, OH. • Support Supply Chain, Procurement, and Fleet Operations (SCPFO) systems and technology., • Identify research and resolve data, system and business integrity issues., • Collaborate with SCPFO personnel, its customers, business units, and cross-functional teams to test and support SCPFO applications., • Assist with the development of procedures, quick reference guides and presentations to communicate system functionality, issues, and resolutions., • Gather and analyze data for use in business cases and cost justifications., • Learn and adopt SCPFO “lean” initiatives and assist in the continued improvement of processes and application usage., • Respond to user questions such as performance testing, data integrity and problem analysis, and issue resolution., • Prepare reports for the purpose of troubleshooting and data integrity analysis., • Record and track system issues through final resolution., • Effectively communicate and collaborate with leadership, business unit personnel, their customers and suppliers in order to promote the most efficient and effective use of business unit applications., • Support the communication and collaboration with SCPFO personnel, its customers, business units, and cross-functional teams in the testing and support of SCPFO applications., • Support SCPFO systems, electronic commerce functionality and other forms of technology., • Identify system problems and issues leverage all available data sources, including subject matter experts internal and external to the organization, to resolve system issues in accordance with established procedures and controls., • Participate in focus groups and process improvement initiatives in order to prioritize and escalate system issues for resolution., • Assist with running pre-defined reports to research and resolve data, system and business process integrity issues., • Gather data and prepare basic test scripts to support the application production migration process., • Assist with the development of procedures, quick reference guides, and other documentation to communicate system functionality, issues, and resolutions., • Analyze data obtained from systems and reports for use in business cases and cost justifications., • Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration or Associate's degree with 2 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources or high school diploma/GED with 4 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources., • Minimum of 4 years systems support related experience (in addition to any experience identified above)., • Maximo Purchasing modules experience (Purchase Requisition, Purchase Order, Purchase Contract) is a must., • Ariba Commerce Automation Network and EDI experience is preferred., • Working knowledge of Cognos or SQL Query writing is a must., • ServiceNow and Jira experience is a plus., • Possess the team-oriented and self-motivated qualities necessary to be an effective facilitator and participant in business unit process improvement initiatives., • Provide advanced level system support and subject matter expertise., • Demonstrate excellent verbal and written skills to communicate to business unit personnel in advance of any changes to application functionality, systems status and outage schedules., • Demonstrate advanced level of knowledge of MS-Office skills and reporting., • Supply Chain, Procurement and Fleet experience is preferred.

Job Description Job Title: Senior IT Analyst - Telecom Expense Management Location: Columbus, OH Hybrid: In office on Tuesdays and Wednesdays, remote on Monday, Thursday, and Friday Duration: 02/24/2025 - 10/31/2025 (Contract to Hire) Rate: $50 - $58/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: The Senior IT Analyst – Telecom Expense Management will manage telecom expenses for the organization, ensuring proper management and cost optimization of telecom services, both fixed wireline and wireless. This role will involve working closely with telecom service providers, internal business teams, and the finance department to ensure accurate invoicing, tracking, and reporting. The ideal candidate will possess strong analytical and problem-solving skills, a deep understanding of telecom systems, and the ability to engage with service providers and internal teams to ensure the smooth functioning of telecom operations. Role, Responsibilities & Deliverables: Telecom Expense Management: • Manage fixed wireline and wireless expenses., • Investigate telecom usage charges with the help of invoices and customer service representatives., • Perform invoice analysis to identify billing errors, discrepancies, and opportunities for savings., • Prepare and execute month-end activities on a timely basis, including system chargeback departmental journals, bill/ledger reconciliations, and Telco accruals., • Resolve telecom and business group queries related to invoices and payment information., • Prepare monthly telecom expense forecasts, tracking net new adds/disconnects by month., • Monitor telecom vendor billing, pricing inconsistencies, and include them in the Audit Status Report. • Identify cost optimization opportunities and implement strategies for reducing telecom-related expenses., • Track telecom service provider contract amendments, changes, updates, and manage associated documentation and archival. Operations & Vendor Management: • Maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection) and wireless order management., • Engage in IT operations to monitor and manage network-related incidents, changes, problems, and configuration management., • Monitor outsourced contract performance, compliance, and identify variances, recommending corrective actions., • Oversee SLA management and review appeals., • Initiate RFPs/RFQs for network services, negotiate contracts, and manage vendor relationships., • Work with Project Managers, Engineers, and Architects to support telecom order processing., • Identify areas for process improvements and actively engage in business process optimization initiatives., • Create and maintain comprehensive documentation for telecom services, procedures, and process changes., • Participate in ad-hoc projects, back-up functions, and process audits as needed. Education & Qualifications: • Experience: 5-7 years in telecommunication services or network services, with proven experience managing telecom expenses and operations., • Knowledge: Strong understanding of telecom components, trends, and best practices. Experience with telecom expense management (TEM) solutions like Tangoe, Calero, or Cass., • Degree: ABET Accredited Bachelor's Degree in Engineering, Computer Science, or a related technical field., • Certifications: ITIL certification preferred, PMP or other relevant project management certifications a plus. Essential Experience: • Telecom Expense Management: Ability to manage both fixed wireline and wireless telecom expenses effectively, identify cost-saving opportunities, and ensure accurate invoicing., • Telecom Systems: In-depth knowledge of network systems, including routers, switches, firewalls, SDN, SD-WAN, PBX, VOIP/SIP, and VPN networks., • Project Management: Proven ability to manage multiple priorities, coordinate with vendors, and ensure timely completion of telecom-related tasks., • Vendor Management: Experience managing relationships with telecom service providers and ensuring service-level agreement (SLA) compliance., • Analytical Skills: Strong ability to identify issues and discrepancies within telecom invoicing and usage reports, and take appropriate action to resolve them., • Process Improvement: Ability to identify inefficiencies in telecom processes and recommend or implement improvements., • Regulatory Knowledge: Familiarity with industry-specific regulatory requirements such as SOX and applicable state and federal regulations. Key Skills: • Strong experience with Telecom Expense Management Solutions (TEM) like Tangoe, Calero, and Cass., • Telecom Knowledge: Experience in managing wireless and wireline telecom expenses, and knowledge of network components such as routers, switches, firewalls, and load balancers., • Proficient in MS Office Suite, MS Project, and Visio., • Experience with ITSM Tools: Familiarity with ServiceNow is highly desirable., • Project Management: Ability to manage multiple workstreams and priorities, delivering results on time and within scope., • Strong communication skills, with the ability to present complex technical information to both technical and non-technical stakeholders. Education & Certifications: • Bachelor’s degree in Telecommunications, Engineering, Computer Science, or a related technical field., • ITIL certification is preferred., • Experience with Telecom Expense Management solutions and technologies., • PMP certification or equivalent project management certification is a plus.

Job Description Job Title: Value Creation Analyst Location: Columbus, OH (Hybrid: Onsite Tue–Thu; Remote Mon & Fri) Contract Length: 6 Months (Strong Possibility of Extension) Rate: Up to $90/hour Contract Type: W-2 Only (U.S. Citizens Only – No Visa Sponsorships) Position Summary We are seeking a Value Creation Analyst to serve as the financial engine of a major Supply Chain Transformation initiative within the enterprise PMO. This role is responsible for tracking, validating, and reporting savings realization across multiple workstreams. The Value Creation Analyst will connect operational KPIs to measurable financial outcomes, partner closely with initiative leads to build detailed financial schedules, and ensure transparency in benefit capture. This is a hybrid role based in Columbus, OH. Key Responsibilities • Track, validate, and report savings realization across all Supply Chain transformation initiatives., • Serve as the central point for value tracking, consolidating financial data, assumptions, cost drivers, and KPIs., • Build bottoms-up financial schedules with initiative leads to quantify expected value, timing, and risk factors., • Translate operational KPIs into measurable financial results, identifying trends and drivers affecting value capture., • Partner with Finance to ensure alignment, transparency, and accuracy in benefit tracking and reporting., • Provide early insight into potential risks or deviations in expected value realization., • Support leadership with dashboards, forecasts, scenario modeling, and financial insights., • Maintain standardized processes for value validation, documentation, and reporting across workstreams., • Collaborate closely with PMO, Supply Chain COE, and initiative owners to ensure consistent methodology and governance., • Escalate value risks and recommend mitigation strategies. Required Qualifications • 5+ years of experience in FP&A, financial analysis, value realization, or transformation finance., • Strong experience building bottom-up financial models and schedules with cross-functional stakeholders., • Ability to interpret operational data and convert it into financial impacts., • Skilled in forecasting, variance analysis, scenario modeling, and financial reporting., • Strong communication skills, with the ability to partner with both Finance and operational leaders., • Advanced Excel skills (pivot tables, lookups, modeling)., • Ability to work onsite Tue–Thu in Columbus, OH. Preferred Qualifications • Experience in supply chain, operations finance, or transformation programs., • Experience working in or supporting large enterprises or utility organizations., • Experience with dashboarding tools (Power BI preferred)., • Background supporting PMO or enterprise-wide initiatives.

Job Description Job Title: CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays & Fridays; Onsite Tuesdays–Thursdays) Rate: $60-$70/hour Contract Length: 6 months Extension: Strong possibility of extension Employment Type: W-2 Only Work Authorization: U.S. Citizens Only | No visa sponsorship available Position Overview We are seeking an experienced CCaaS Business Analyst to support a contact center transformation initiative in a large enterprise environment. This role will serve as the bridge between business stakeholders, contact center operations, IT teams, vendors, and delivery partners to gather requirements, document current and future-state processes, and help shape solutions across the CCaaS landscape. The ideal candidate will bring strong experience in contact center operations and business analysis, with the ability to translate business needs into clear functional requirements, user stories, process flows, and solution documentation. This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting, and integrations to ensure the CCaaS solution meets both operational and customer experience goals. This role is best suited for someone who is comfortable working in a complex enterprise setting, facilitating requirements workshops, partnering with technical and business teams, supporting testing and implementation, and maintaining strong documentation throughout the project lifecycle. Key Responsibilities Business Analysis & Requirements Gathering • Partner with business stakeholders, Contact Center Operations, Customer Experience teams, IT, and vendors to gather, analyze, and validate business requirements., • Elicit and document functional and non-functional requirements for CCaaS capabilities including voice, IVR, routing, digital engagement, agent desktop, reporting, and integrations., • Translate business needs into user stories, process maps, functional specifications, business rules, and acceptance criteria., • Support current-state and future-state analysis to identify process improvements and solution opportunities. Contact Center & CCaaS Support • Work closely with contact center stakeholders to understand operational workflows, call routing models, escalation paths, customer journeys, and agent/supervisor needs., • Document call flows, routing logic, queue structures, digital channel requirements, and operational use cases., • Help define business requirements related to customer self-service, agent experience, supervisor workflows, and reporting needs., • Support CCaaS platform initiatives involving systems such as Genesys Cloud, NICE CXone, Amazon Connect, Five9, or similar platforms. Stakeholder Collaboration • Facilitate workshops, interviews, working sessions, and requirement reviews with business and technical teams., • Act as a liaison between business users and technical teams to ensure requirements are clearly understood and solutions align with business objectives., • Partner with solution architects, developers, QA teams, PMs, and vendors to clarify requirements and support delivery., • Build strong working relationships across a complex stakeholder environment and help drive alignment on priorities and decisions. Process, Documentation & Analysis • Create and maintain high-quality project documentation including business requirements documents, workflow diagrams, use cases, user stories, gap analyses, and traceability matrices., • Document business processes, operational pain points, dependencies, and opportunities for standardization or optimization., • Support impact assessments and identify upstream/downstream implications of proposed changes., • Produce executive-ready summaries, meeting materials, and decision-support documentation when needed. Testing, Readiness & Implementation Support • Support test planning and validation activities by helping define test scenarios, reviewing test cases, and participating in UAT preparation and execution., • Assist with defect triage and requirements clarification during build and testing phases., • Support implementation readiness, cutover planning, and transition activities as needed., • Partner with training and change teams to ensure business processes, requirements, and user needs are reflected in enablement materials. Day-to-Day Responsibilities • Meet with stakeholders to gather and refine business requirements., • Facilitate requirements workshops and process-mapping sessions., • Document call flows, user journeys, business rules, and functional needs., • Collaborate with architects, developers, PMs, and QA teams to support design and delivery., • Maintain project artifacts including requirements logs, user stories, process diagrams, and traceability documentation., • Support testing and implementation activities by clarifying requirements and validating expected outcomes., • Provide project updates and documentation to stakeholders and leadership as needed. Required Qualifications • 5+ years of experience in business analysis, business systems analysis, or a related role., • Strong experience supporting contact center, customer experience, or CCaaS-related initiatives., • Experience gathering and documenting functional and non-functional requirements in a structured enterprise environment., • Strong understanding of contact center operations, including IVR, call routing, queues, agent workflows, supervisor workflows, and digital channels., • Experience creating process maps, workflow diagrams, business requirements documents, user stories, and acceptance criteria., • Ability to translate business needs into clear, actionable requirements for technical and functional teams., • Experience working across cross-functional teams including business stakeholders, IT, vendors, QA, and project leadership., • Strong written, verbal, facilitation, and stakeholder engagement skills. Preferred Qualifications • Hands-on experience supporting CCaaS platforms such as Genesys Cloud, NICE CXone, Amazon Connect, Five9, or similar., • Experience with CRM and enterprise integrations related to contact center platforms., • Familiarity with contact center reporting, analytics, KPIs, workforce workflows, and customer journey analysis., • Experience supporting testing, UAT, go-live readiness, and post-implementation support., • Experience in utilities or other large, highly matrixed enterprise environments is a plus., • Agile, Scrum, or hybrid delivery experience preferred. Education • Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred. Certifications • CBAP, CCBA, PMI-PBA, Agile/Scrum certifications, or platform-specific CCaaS certifications are a plus. Core Competencies • Business Analysis, • CCaaS / Contact Center Operations, • Requirements Gathering, • Process Mapping, • User Stories & Acceptance Criteria, • Stakeholder Management, • Workshop Facilitation, • Testing & UAT Support, • Cross-Functional Collaboration, • Documentation & Traceability Ideal Candidate Profile The ideal candidate is a strong communicator and structured thinker who understands both the business and operational sides of the contact center environment. They are comfortable working across business and technical teams, documenting complex requirements clearly, and helping drive a CCaaS transformation from requirements through implementation.

Job DescriptionDescription:About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Business Analyst II supports the assigned business areas(s), in this case, pharmacy compliance, by delivering data-driven insights that inform operational, financial, and strategic decision-making. This role develops and maintains dashboards, fulfills data requests, and monitors key performance indicators to assess the overall health of the business unit programs. The analyst partners closely with business unit leadership, and cross-functional teams to define metrics, interpret trends, and proactively surface risks or opportunities that impact end-user experience, operational efficiency, and program growth. We are seeking a Business Analyst II to support pharmacy compliance in transforming data into actionable intelligence. This position plays a key role in supporting the pharmacy compliance team, ensuring alignment with organizational goals, operational excellence, and compliance standards. Key Responsibilities • Develops, maintains, and enhances dashboards and scorecards, • Monitors and trends key program metrics, identifying increases, decreases, or anomalies; proactively escalating issues to business segment leadership, • Fulfills ad hoc and recurring compliance data requests, • Partners with stakeholders to understand business needs and define clear, consistent metric definitions, • Validates data accuracy and ensures reporting aligns with agreed-upon definitions and requirements, • Supports continuous improvement by refining dashboards, metrics, and reporting as program needs evolveQualifications, • Education:, • Bachelor’s degree in business, data analytics, finance, economics, or related field (Required), • Advanced coursework or certification in analytics or business intelligence (Preferred), • Licensure/Certification: None, • Experience:, • 2–4 years of experience in a business analyst, data analyst, or reporting-focused role (Required), • Experience working with operational or healthcare datasets (Preferred), • Experience supporting multidisciplinary teams in a regulated environment (Preferred), • Knowledge, Skills, & Abilities:, • Knowledge of business analysis and performance measurement; dashboarding and reporting best practices, common operational and financial KPIs in healthcare or specialty programs; and data integrity and governance fundamentals (Required), • Knowledge of healthcare, pharmacy, or specialty program workflows and program-level financial and operational metrics (Preferred), • Data analysis and visualization skills (Required), • Requirements gathering and metric definition skills (Required), • SQL, Excel, or BI tools (e.g., Looker, Tableau, Power BI) skills (Preferred), • Ability to clearly communicate insights to non-technical stakeholders (Required), • Ability to translate business questions into actionable data outputs (Required), • Ability to identify meaningful trends and articulate their impact (Required), • Location: Hybrid, • Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business., • Regular meetings with business segment leadership, Quality, QMS, Training, Leadership & Development, and Operations teams. Key Essential Functions, • Must be able to remain in a stationary position for extended periods while working on a computer Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:

Job Description Job Title: Junior IT Security Analyst Location: Columbus, OH Hybrid: In office on Tuesdays and Wednesdays, remote on Monday, Thursday, and Friday Duration: 04/01/2025 - 03/31/2026 (Contract to Hire) Rate: $45 - $50/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: The Junior IT Security Analyst will play a key role in supporting security operations, focusing on identity management and security services. This role will require close collaboration with multiple internal teams, including IT Service Delivery, IT Operations, IT Support Services, and business units, as well as Service Providers. The Analyst will help ensure adherence to security protocols, assist with ongoing security projects, and contribute to resolving issues related to identity access management and security breaches. The Junior IT Security Analyst will also support the monitoring and optimization of security services and service providers, contributing to audits, and ensuring effective service delivery. Role, Responsibilities & Deliverables: • Collaboration and Support: Work closely with IT Service Delivery, IT Operations, IT Support Services, business unit professionals, and other stakeholders to support identity management/security services, procurement, payment processing, spending optimization, and expense management., • Issue Resolution: Help drive resolution of security-related operational and service-based issues, analyze and report on Service Provider performance, and escalate issues as needed in collaboration with the Cybersecurity Manager., • Access/Security Management: Respond to and resolve issues related to identity access/security in a timely manner, ensuring compliance with security policies and procedures., • Project Monitoring: Collaborate with project managers and Service Provider personnel to track projects, ensuring they meet business needs and adhere to agreed-upon service levels, including budget, schedule, and quality., • Audit Support: Facilitate and participate in audits related to Security Services, ensuring processes and documentation meet company standards., • Documentation Maintenance: Ensure that Security Services support and procedural documentation is accurate, up-to-date, and available for internal and external stakeholders., • Security Operations Knowledge: Maintain a strong understanding of the Service Providers' security operations, capabilities, and processes, helping to ensure alignment with the company’s overall cybersecurity strategy., • Incident Management: Participate in investigations and management of security breaches, incidents, and outbreaks, collaborating with Company IT Management and Security Service Providers to resolve issues and mitigate risks. Education & Qualifications: • 2-3 years of experience in security services, security analysis, deployment, and support., • Knowledge of IT security tools, components, trends, and best practices., • Experience with identity access management (IAM), privileged access management (PAM) technologies/tools., • Familiarity with tools such as SailPoint, CyberArk, PingFederate, PingOne, or SPHEREboard is a plus., • Coding experience or knowledge of related IAM/PAM technologies is a plus., • Strong analytical abilities, including process analysis, development, problem-solving, and root cause analysis., • Excellent verbal and written communication skills to effectively collaborate with cross-functional teams.

Job DescriptionSalary: Senior Functional Analyst At Smith, we develop world-class experiential commerce solutions to help brands architect the most relevant, frictionless commerce experiences possible. We work at a high tempo, we collaborate, were passionate about our work with clients, and we deliver. The market demand for our services has fueled our growth. We're currently seeking a talented Functional Analyst that thrives in a fast-paced environment to join our team. Who You Are Well-spoken customer focused individual with the ability to present ideas in user- friendly language A self-starter, able to keep up in a fast paced environment, a team player, capable of juggling multiple projects, and a curious learner A self-directed, trusted liason among stakeholders that understands structure, policies and operations of a client account-driven organization A synthesizer adept at recommending SAP Hybris solutions that enable clients to meettheir business goals What Youll Do Lead interactive group workshops and requirements sessions to identify strategic drivers and develop required use cases, functional and technical requirements. Provide SAP Commerce (Hybris) business solution domain expertise including the functional use of hybris, its various administrative cockpits and the b2b and b2c accelerators. Lead client discussions mapping business requirements to the hybris platform guiding them to the best practices for their needs. Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria. Support QA and UAT efforts. Act as a bridge between the client, technical, strategy and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design, strategic direction and defined business outcomes. Lead the maintenance of the project team collaboration space (Confluence) and issue/task management system (Jira). Work with team members to maximize the value of these systems and set a good example in their use. What We Look For Bachelors in Business, Computer Science or related fields 5+ years experience as a Business / Functional Analyst or similar role creating functional business requirements Experience in SAP Commerce (Hybris) Commerce Reimagined. Performance Realized. Experience in JIRA and Confluence in and Agile environment What Grabs Our Attention Facilitation, negotiation, and conflict-resolution skills Adaptability and capacity to work effectively in an environment where priorities changefrequently Superior communication and interpersonal skills with the ability to develop and foster long-term relationships Smith | Commerce Reimagined. Performance Realized. Smith goes beyond the traditional digital agency. We focus on converting our clients potentialinto performance. With over 20 years of commerce experience at our core, we bring deepexpertise, coupled with an unparalleled passion for results, to every engagement. By workinghand-in-hand with our clients and key partnerships with technology platforms including SAPCommerce (formerly Hybris) and Salesforce, we consistently produce commerce experiencesthat help brands and businesses do more than simply improve. We help them thrive. Bycombining ourstrategic, creative, analytical, and technical capabilities, we consistently enhancecustomer experiences, accelerate sales, and optimize operations, enabling over 500,000transactions every day and driving over $38 billion in annual revenue for our clients. Our uniqueownership structure is based on a philanthropic foundation which allows us to focus on client outcomes before quarterly earnings reports and empowers us to make decisions focused onhelping our clients with our profits enabling socially beneficial programs. Smith has offices inDayton, OH; Ottawa-Gatineau, Canada; and Santiago, Chile along with our remote workforcedistributed throughout the United States and Canada. We are the performance commercecompany. Learn more at .

Job Description AMERICAN MUNICIPAL POWER, INC. JOB DESCRIPTION This position may be eligible for a hybrid work environment (combination of remote work and in-office reporting), with the coordination and approval of the appropriate supervisor. The position is located in and will report out of Columbus, OH. Position Title: Finance & Compliance Analyst Reports To: Accounting Manager (primary) and Senior Financial Reporting Analyst (secondary) FLSA Status: Exempt Basic Functions: The Finance & Compliance Analyst is expected to complete a variety of financial operations assignments that include the following: 1. Vendor Maintenance or Accounts Payable Support – Confirm vendor contact and bank information and maintain vendor records in our Oracle ERP system, or serve as backup to the Accounts Payable Manager for processing and paying vendor invoices., 2. Sales/Use Tax Administration – Maintain compliance with sales and use tax laws and company policies by working with vendors, purchasers and accounting management to determine whether purchases are taxable or tax-exempt., 3. Credit Card Administration – Administer the company’s corporate credit card program, including activation/deactivation of cards, online account maintenance, and assisting employees with questions regarding the program., 4. Grant Compliance – Conduct accounting research and tracking of expenses to ensure the company complies with requirements for receiving government grant funding., 5. Transmission Accounting – Prepare journal entries and financial statements, as well as the associated analysis and balance sheet reconciliations for our AMP Transmission business., 6. Revenue Analysis – Track revenue received from member communities vs. non-members for federal income tax compliance. Essential Functions: 1. Willingness to learn, grow, and develop to become a subject matter expert. Assist with internal consultation on the best practices to obtain, evaluate, interpret, record and analyze financial data utilized in the preparation of financial statements. Works with internal and external sources to assure proper understanding and reporting of financial data. Understands and participates in the development of internal controls., 2. Communication - Effectively communicate insights for understanding of issues, possible solutions, and the risks and rewards of a particular decision. Uses collaboration and influence across organizational boundaries to remove barriers to success., 3. Customer Focus - Dedicated to exceeding the expectations and requirements of internal and external customers. Always keeps the customer first. Values consistency and transparency, models commitment, accountability, and positive energy to produce high-quality results., 4. Adaptability - Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others., 5. Analysis and Problem-Solving - Identifies problems; involves others in seeking solutions; demonstrates strong abilities to evaluate relevant information; conducts appropriate analyses and interprets the outputs to assess performance and influence business decisions; searches for best solutions; and responds quickly to new challenges., 6. Continuous Improvement - Ability to evaluate a business situation and generate ideas for solutions; analyzes the potential effect or impact of each solution; selects appropriate solutions., 7. Dealing with Ambiguity - Ability to remain positive in new or complex situations; manages change effectively; moves between tasks without having to finish each one; considers the best alternatives when all the information is not readily available; is comfortable with risk and uncertainty., 8. Initiating Action - Takes prompt action to accomplish objectives and achieve goals beyond what is required; being proactive., 9. Leverage System Capabilities - Understands and navigates financial systems to extract relevant information; assesses and monitors technology risks and associated issues with automated vs. manual business processes; determines the sufficiency of existing technology and drives new technology initiatives to meet business requirements and add value to the financial operations of the company., 10. Perform other duties as assigned. Knowledge, Skills, & Qualifications: 1. Bachelor’s degree in finance, accounting, or comparable field from an accredited university is required, and 1 – 2 years’ relevant experience preferred. General knowledge of energy industry desired., 2. Proficiency with Oracle E-Business Suite and Microsoft Excel is preferred., 3. Must demonstrate excellent written and verbal communication skills., 4. General knowledge of the energy industry is desired., 5. Understands the role of accounting in the organization and its impact on the overall financial operation, including its application to reporting, analysis, and decision making.

Job Description Equitas Health does not conduct hiring through Telegram or WhatsApp and only communicates with candidates via official @equitashealth.com email addresses, requesting basic contact information only and never Social Security numbers during early hiring stages, with interviews scheduled via email and conducted through Microsoft Teams links only. ORGANIZATION INFORMATION: Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused SALARY: $58,700-$73,300 BENEFITS: • PTO, • Vision, • Dental, • Health, • 401k ESSENTIAL JOB FUNCTIONS: Essential functions of the job include, but are not limited to, traveling, driving, transporting hardware, utilizing a server and internet, problem solving, attending meetings, conducting assessments and research and presenting findings. MAJOR AREAS OF RESPONSIBILITY: • Adhere to the Equitas Health Confidentiality Policy., • Assists in the administration, monitoring, and maintenance of Equitas Health’s security platforms, including SentinelOne (EDR/MDR/SIEM/Vulnerability Management), Abnormal Security, Adaptive Security, FortiNAC, Fortinet firewalls, and Delinea Secret Server, under the guidance of the Cybersecurity Technician., • Monitors security alerts, events, and logs within the SentinelOne SIEM and related platforms across endpoints, servers, firewalls, network devices, and Microsoft 365/Entra ID. Assists in the investigation and triage of potential security incidents in accordance with Equitas Health’s incident response policies and procedures., • Supports the Cybersecurity Analyst and systems administration team in processing tactical mitigations based on threat analysis, vulnerability scan results, and determination of cyber threat validity., • Maintains awareness of current cybersecurity threats, vulnerabilities, and trends, with particular attention to threats targeting healthcare organizations. Assists in communicating relevant threat intelligence to IT staff and leadership as directed., • Monitors security events from servers, Fortinet firewalls with IPS, and FortiNAC network access control for potential security breaches or policy violations, and escalates or takes appropriate action as directed., • Assists in the identification, containment, handling, and resolution of cybersecurity incidents, supporting the incident response process under the direction of the Cybersecurity Analyst and IT Director. This includes participating in incident documentation, root cause analysis, and post-incident review activities., • Assists in the development, review, and maintenance of incident response plans, security policies, and IT procedures in support of HIPAA and CARF compliance requirements., • Assists in administering the Adaptive Security platform, including coordination of monthly phishing simulations, annual security awareness training campaigns, and follow-up coaching for employees who require additional support., • Assists in conducting security risk assessments, maintaining the organizational risk register, and supporting implementation of risk mitigation plans across Equitas Health’s electronic systems in alignment with HIPAA Security Rule requirements., • Monitors SentinelOne’s Vulnerability Management module and external security bulletins for vulnerabilities applicable to Equitas Health systems. Assists in tracking and documenting remediation progress in accordance with the IT Patch Management Policy., • Applies developing analytical judgment to evaluate the validity of security alerts, threat intelligence reports, and potential indicators of compromise, escalating findings to the Cybersecurity Technician as appropriate., • Supports proactive security measures to prevent disruption to Equitas Health’s infrastructure and unauthorized disclosure or exfiltration of patient data and sensitive organizational information., • Maintain client confidence and protects operations by keeping information confidential., • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies., • Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service., • Continuously grow and develop Cultural Competency, exhibiting an understanding, awareness, and respect for diversity., • Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity., • Other duties as assigned related to this position by supervisor. EDUCATION/LICENSURE: • Minimum of Bachelor’s Degree in Computer Science or related field or commensurate experience KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS: • 0–2 years of experience in a cybersecurity, IT support, or systems administration role. Recent graduates with relevant coursework, internships, or certifications are encouraged to apply., • Organized, thorough, and has great attention to detail, • Foundational understanding of cybersecurity concepts including threat intelligence, security operations, and/or incident response principles, • Familiarity with SIEM platforms preferred; exposure to SentinelOne is a plus, • Familiarity with Microsoft 365, Active Directory, Entra ID (Azure AD), and Windows endpoint environments, including basic understanding of identity and access management concepts such as MFA, conditional access, and least-privilege principles, • Understanding of Networking (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), • Basic understanding of cyber risks, common attack techniques, and threat intelligence concepts relevant to healthcare environments, • High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems, • Effective oral, electronic and written communication with all levels of the organization using excellent customer service with ability to communicate technical concepts to technical and non-technical audiences, • CompTIA Security+ certification required or must be obtained within 12 months of hire. CompTIA A+, Network+, or CySA+ also valued., • Demonstrated aptitude for learning new technologies. Willingness to support emerging security initiatives including DLP, DNS filtering, and Microsoft Intune/Entra ID deployment as part of the organization’s security roadmap, • Ability to multi-task and can handle frequent interruptions, • Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with BIPOC (Black, Indigenous, persons of color), and gay/lesbian/bisexual/transgender community., • Proficiency in Microsoft 365 applications required. Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

Job Description Job Title: Senior Financial Analyst – Utilities O&M (Contract to Hire) Location: Columbus, OH or Merrillville, IN Pay Rate: $60–$70/hour Work Schedule: Remote Mondays & Fridays; Onsite Tuesdays–Thursdays Contract Length: 1 Year (Strong possibility of extension or full-time conversion) Contract Type: W-2 Only (U.S. Citizens – No visa sponsorships) Position Summary We are seeking a Senior Financial Analyst with strong FP&A experience to support Operations & Maintenance (O&M) forecasting, budgeting, and variance analysis within the utilities industry. This role will play a critical part in the financial planning cycle, working closely with stakeholders across real estate, facilities, and operational functions. The analyst will support leadership with actionable insights, scenario modeling, and reporting to help drive efficient financial operations. This is a contract-to-hire role, ideal for professionals with strong experience in FP&A within utilities, energy, or infrastructure sectors. A background in real estate and facilities management is a strong plus. Key Responsibilities • Lead financial planning, forecasting, and variance analysis for assigned utility O&M cost centers, • Partner with business units and operational leaders to gather inputs and support cost management, • Track actual vs. budgeted spend and provide monthly performance reporting with insights and recommendations, • Support development of multi-year financial plans and O&M investment strategies, • Prepare financial presentations and reports for executive leadership and planning committees, • Develop driver-based models to support scenario planning and cost optimization, • Identify process improvement opportunities in forecasting, tracking, and financial governance, • Assist with ad hoc analyses and special projects related to real estate, facility spend, and capital/O&M alignment Required Qualifications • 5–8+ years of FP&A or financial analysis experience, preferably in utilities, energy, or infrastructure, • Hands-on experience with Operations & Maintenance (O&M) financial planning, • Proficient in Excel, financial modeling, and reporting tools (e.g., Power BI, SAP, Oracle, Hyperion, or similar), • Strong analytical, problem-solving, and communication skills, • Experience working with operational leaders, engineers, or real estate teams on cost control, • Ability to explain financial insights to non-finance audiences and drive data-informed decisions, • Bachelor’s degree in Finance, Accounting, Economics, or related field (MBA preferred) Preferred Qualifications • Experience supporting real estate and facilities financial operations, • Familiarity with utility industry regulations and cost recovery frameworks, • Experience with capital vs. O&M allocation, lease accounting, or asset lifecycle management, • Comfortable working in fast-paced, matrixed organizations and collaborating across finance and operations

Job DescriptionSalary: Functional Analyst We are seeking a detail-oriented Functional Analyst to to support site updates, testing, and issue resolution across multiple regions. This role plays a key part in maintaining platform stability and ensuring changes are delivered accurately and reliably. What Youll Do: • Thoroughly test in the Commerce environment to ensure accuracy and prevent potential misuse or financial loss due to promo issues., • Deploy tested promotions to the production environment., • Research and troubleshoot issues related to promotions and other site functionalities., • Maintain site data including product details, user information and general content updates., • Assist with site testing for bug fixes, enhancements and production issue resolution., • Investigate and help resolve production issues, especially those related to promotions., • Collaborate with cross-functional teams to ensure smooth site operations., • Align working hours with client time zone to support operational needs as needed. Qualifications: • Experience with SAP Commerce Cloud Backoffice or similar eCommerce platforms., • Strong attention to detail and commitment to thorough testing., • Ability to manage multiple promotions and site updates across different regions., • Excellent problem-solving and analytical skills., • Effective communication and collaboration skills., • Flexibility to align work hours with Pacific Coast time zone and support occasional production issues that occur after hours. What We Look For: • Prior experience in retail eCommerce operations., • Familiarity with promotional strategy and execution across multiple regions. Smith | The Performance Commerce People Smith is the performance commerce agency, enabling over 500,000 transactions around the globe each day. With over 20 years of digital commerce and marketing expertise and an industry-leading blend of creative, analytical, and technical skills, we create innovative digital solutions that enhance customer experience, accelerate digital sales, and optimize commerce operations. A relentless focus on outcomes guides us as we partner with ambitious businesses and brands to drive growth by creating digital strategies and commerce experiences that help them connect with their customers at every stage of the customer lifecycle while powering their own digital transformations. Smith has offices in Columbus, OH, Ottawa-Gatineau, Canada, and Santiago, Chile along with our remote workforce located throughout the United States and Canada. Learn why Smith is home of the Performance Commerce People at

Job Description ComResource is looking for a Business Analyst – WMS. We need someone to assist in implementing and supporting Warehouse Management Systems (WMS) within retail distribution environments, ensuring seamless integration and documentation. Responsibilities: • Lead functional analysis and documentation for WMS projects., • Gather and define business requirements for warehouse operations., • Support DC migration initiatives through requirement gathering and validation., • Collaborate on integration between WMS and ERP systems., • 10+ years of business analysis experience in retail and logistics environments., • 7+ years of WMS operational and system knowledge., • Strong experience in DC migration and integration projects.

Job DescriptionJob Title: IT Analyst (Hybrid IT Analyst / IT Business Analyst) Location: Columbus, OH (Hybrid – Onsite 3 days per week) Duration: 1-Year Contract-to-Hire Rate: $60 – $65/hr (W2) Position Overview We are seeking an IT Analyst, for our client, with strong IT Business Analyst skills to support requirements gathering, application support oversight, vendor management, and customer engagement activities across the IT organization. This hybrid role combines business analysis, operational support coordination, and service management responsibilities. The ideal candidate will have strong analytical thinking, stakeholder management skills, and experience working in a multi-vendor environment supporting enterprise applications. Key Experience RequirementsIT Business Analyst Responsibilities * Conduct thorough requirements gathering, documentation, and analysis (CBAP certification a plus). * Ensure traceability of business requirements to functional requirements, user stories, and test cases. * Lead stakeholder meetings in a structured, organized manner. * Apply critical thinking and problem-solving skills to resolve issues. * Maintain strong customer and vendor relationship management skills. IT Analyst Responsibilities * Build and maintain strong customer relationships across supported business units. * Manage service partners to meet application support SLAs. * Provide ongoing reporting to customers on: * Application portfolio * Incident and request status * Environment health * Roadmap updates * Collaborate with service partners on application knowledge, troubleshooting, and continuous improvement. * Apply strong analytical and problem-solving abilities. Required Qualifications * Bachelor’s Degree or equivalent work experience in IT, Business, or related field. * 3–4 years of experience in application services, analysis, deployment, or support. * Experience working closely with service providers, delegating operational activities, and overseeing vendor performance. * Knowledge of IT infrastructure, software component relationships, on-premise solutions, and SaaS platforms. * Strong proficiency with MS Office, MS Project, and the ability to learn new technical concepts quickly. * Strong analytical skills including process analysis, root cause analysis, and development of improvement recommendations. * Excellent verbal and written communication, collaboration, negotiation, and organizational skills. * Ability to travel to client's business unit or service provider locations as needed. * 2+ years experience working with support vendors in a software support environment. * Knowledge of ITIL processes and metrics. Lead Analyst (Preferred) * Demonstrated experience leading software implementation requirement sessions and documenting business, functional, and nonfunctional requirements. * Strong written and verbal communication skills in technical delivery environments. * Understanding of project management fundamentals (PMP certification is a plus). * Proven success leading technical project delivery. * Ability to operate independently across multiple functional domains. ResponsibilitiesBusiness Analysis & Requirements * Communicate effectively with both technical and non-technical audiences through presentations, diagrams, reports, and user stories. * Lead or facilitate requirements elicitation workshops to establish scope, processes, outcomes, and business needs. * Develop detailed business requirements, ensuring they are validated and approved by stakeholders. * Maintain requirements traceability throughout the project lifecycle. * Influence solution design to ensure alignment with business goals and strategic objectives. * Support testing teams by helping define and review test scripts and user acceptance criteria. IT Operations & Service Management * Monitor performance and quality of IT services using KPIs and service metrics. * Assess business impact of IT risks, escalate appropriately, and ensure minimal disruption. * Maintain deep understanding of application domains including processes, data flows, system architecture, and integrations. * Work with vendors to resolve incidents, service requests, and operational issues. * Prepare materials for performance review meetings and leadership status updates. Project Delivery & Continuous Improvement * Assist Business Relationship Managers in demand intake, business strategy discussions, and early business case input. * Document as-is and to-be processes using standard tools and methodologies. * Support design workshops, scope refinement, and solution visualization. * Provide consulting support throughout delivery and deployment phases. * Evaluate business processes, identify bottlenecks, and recommend improvements. * Participate in vendor reviews, product discussions, RFI/RFP contributions, and usability review of proposed solutions. Additional Responsibilities * Maintain consistent use of internal tools, templates, and best practices. * Support change request analysis, impact assessment, and documentation updates. * Perform other duties as assigned. Work Authorization Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Blue Star Partners LLC will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

Job Description At Angi®, we've had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: • Homeowners have turned to Angi for more than 300 million projects, • 1,000+ home service tasks covered Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you. About the role We are seeking an experienced and data-driven Staff Analyst to join our team as a senior individual contributor. This role will focus on optimizing the performance of our home repair and online marketplace platform by leveraging advanced analytics to drive strategic business decisions. You will work closely with product managers, marketing, and operations teams to analyze consumer behavior, market trends, service provider performance, and platform efficiency. As a key contributor, you will provide data-backed insights to enhance the user experience, increase platform engagement, and improve operational efficiency. While this is a remote position, we are a global company and are looking for applicants located in eastern time zones to align with our team's working hours. What you'll do • Analyze user behavior, marketplace dynamics, and service provider performance to identify growth opportunities and areas for improvement., • Develop predictive models to enhance marketplace matching (e.g., home repair service providers to customers), pricing optimization, and user retention strategies., • Work cross-functionally to provide data-driven insights for feature enhancements, platform updates, and A/B testing initiatives., • Present findings and recommendations to senior leadership, contributing to overall business strategy and platform growth., • Create dashboards and reports to monitor key marketplace metrics (e.g., response times, job completions, user satisfaction) in real-time., • Ensure data integrity by collaborating with data engineering teams to maintain accurate, scalable data solutions., • Mentor junior analysts and assist in refining analytics processes, models, and reporting tools., • Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field (Master's degree preferred)., • 8+ years of analytical experience in an e-commerce, marketplace, or home services-related field., • Strong proficiency in SQL as well as data analysis tools such as Python or R., • Expertise in data visualization tools such as Tableau, Power BI, or Looker., • Proven ability to develop and apply predictive models to enhance marketplace performance., • Strong communication skills to present complex data to cross-functional teams and non-technical stakeholders., • Ability to manage multiple projects independently in a fast-paced environment. We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Compensation & Benefits • The salary band for this position ranges $125,000 - $200,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living., • This position will be eligible for a competitive year end performance bonus & equity package, • Full medical, dental, vision package to fit your needs, • Flexible vacation policy; work hard and take time when you need it, • Pet discount plans & retirement plan with company match (401K), • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

Job Description Job Title: Senior IT Analyst Location: Columbus, OH (Hybrid: Twice a Week) Rate: $49 - $55/hr Duration: 6 Months (Temp to Hire) Job Description: We are seeking a skilled Senior IT Analyst to join our team in Columbus, OH. This role will focus on overseeing IT Data Center operations, supporting infrastructure management, and ensuring the quality and efficiency of IT services. The ideal candidate will have strong experience in Windows Server Administration, VMware technologies, and a solid understanding of IT infrastructure components and best practices. Key Responsibilities: • Facilitate cross-functional oversight and governance to ensure comprehensive IT Data Center planning and prioritization., • Collaborate with IT teams and service providers to manage infrastructure services, including procurement, payment processing, and expense management., • Understand and address Internal Audit findings, developing plans to remediate issues., • Provide visibility into the long-term roadmap for functional and technical changes to the IT portfolio., • Ensure alignment of deliverables across the team by reviewing and guiding the work of less experienced staff., • Work closely with IT Infrastructure Architects, IT Application teams, IT Office of the CIO, and business unit professionals to support operational processes.Qualifications:, • Bachelor's Degree or equivalent work experience that provides knowledge of fundamental theories, principles, and concepts., • 4+ years of experience in medium-to-large Data Center operations., • 4+ years of hands-on experience with Windows Server Administration, Active Directory, VMware vCenter, VMware vRealize (vRA) Automation, and VMware vRealize Operations (vROps) Automation., • Experience in collaborating with service providers and delegating tasks effectively., • Solid understanding of IT infrastructure components, trends, and best practices., • Proficient in enterprise-class servers, operating systems, and productivity software., • Strong written and verbal communication skills.Preferred Skills:, • Ability to work cross-functionally with multiple IT teams and business units., • Strong problem-solving skills and a proactive approach to identifying and implementing process improvements., • Experience in leading or supporting internal audit remediations. Candidate must be authorized to work in the US

Job Description Job Title: IT Security Analyst – Junior Location: Columbus, OH (Hybrid – 3 days onsite per week, Thursday required) Duration: 1-Year Contract (Contract-to-Hire) Rate: $40 - $50/hr (W2) Work Authorization: Must be authorized to work in the United States. Sponsorship is not available for this role (no F-1, OPT, CPT, H-1B, or other employment-based visa sponsorship). Position Overview We are seeking a Junior IT Security Analyst to support Identity and Access Management (IAM) and Privileged Access Management (PAM) initiatives within a hybrid enterprise environment. This role will be heavily involved in the implementation and ongoing support of SPHEREboard (priority) and CyberArk PAM solutions. The ideal candidate has hands-on experience in security services, IAM/PAM technologies, and scripting/automation to improve operational efficiency within identity security workflows. Key Responsibilities * Support implementation and ongoing administration of SPHEREboard for CyberArk PAM. * Provide operational support for IAM/PAM tools and identity security services. * Develop scripts (PowerShell, Python, JavaScript, Java) to automate manual processes within the IAM space. * Work closely with IT Service Delivery, IT Operations, IT Support Services, and business stakeholders. * Assist in tracking and monitoring security-related projects to ensure alignment with service levels (budget, schedule, quality). * Review, analyze, and report on security service provider performance. * Resolve or escalate identity and security-related issues in a timely manner. * Facilitate audits of security service processes and ensure documentation is current. * Maintain understanding of service provider security operations and capabilities. * Support investigations related to security incidents or breaches in coordination with cybersecurity leadership. Required Qualifications * 2–3 years of experience in security services, security analysis, deployment, or support. * Strong knowledge of IT security tools, trends, and best practices. * Experience with IAM/PAM technologies. * Experience with scripting/automation (PowerShell, Python, JavaScript, Java). * Strong analytical skills including root cause analysis and process improvement. * Excellent communication and stakeholder coordination skills. * Must be local to the Columbus, OH area and able to work onsite 3 days per week (Thursday mandatory). * Must be authorized to work in the U.S. without sponsorship. Preferred Qualifications * Experience with SPHEREboard (highly preferred). * Experience with CyberArk. * Experience with SailPoint, PingFederate, or PingOne. * Familiarity with enterprise security operations and service provider governance.

Job Description Job: Junior - IT Analyst Location: Columbus, OH (Hybrid – Onsite 2-3 days a week) Rate: $33 - $40/hr Contract Type: W2 (Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. No C2C, 1099, or visa sponsorships available.) Contract Duration: 1 Year (with possible extensions) Qualifications: Required: * Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts. * 2–3 years’ experience in infrastructure services, infrastructure analysis, deployment, and support. * Experience working closely with service providers and delegating operational activities. * Solid understanding of IT infrastructure components, trends, and best practices. * Strong skills in computers, operating systems, and software (MS Office Suite, MS Project, and other IT applications); ability to learn new technical concepts quickly. * Excellent analytical, problem-solving, and root cause analysis abilities. * Strong collaboration, negotiation, communication, organizational, and conflict resolution skills. * Willingness to travel to client business units or service provider locations as needed. Preferred: * Knowledge of Utilities business operations. * 2+ years’ experience in a support function. * Familiarity with ITIL processes and metrics. * General working knowledge of the gas and electric utility industry. Responsibilities: * Work under the direction of the IT Operations Director or IT Operation Manager(s) to perform routine assignments. * Collaborate with IT Service Delivery, IT Support Services, project managers, and other teams to support operations processes, including procurement, spending optimization, and expense management. * Assist in driving resolution of operational and service-based issues with service providers. * Help prepare for and facilitate regular performance review meetings. * Work with project managers and service providers to track and monitor projects against service levels (budget, schedule, quality). * Analyze infrastructure services spending patterns for reporting and cost allocation purposes. * Support audits and ensure service providers comply with defined standards and contracts. * Maintain documentation and ensure information on services is kept up-to-date. * Help communicate planned and unplanned outages to impacted stakeholders. * Perform additional tasks as assigned.

Job DescriptionDescription: Position Overview The Senior Business Analyst plays a leading, cross functional role in helping NAC establish clear, practical business processes that support efficient execution, consistent outcomes, and effective day to day operations. Working closely with department leaders, project teams, and operational staff, the Senior Business Analyst helps teams document and improve workflows, clarify handoffs, and align on practical ways of working that support how the firm operates today and as it grows. A key focus of this role is helping the organization establish clearer ownership of business processes and the information those processes produce. The Senior Business Analyst will also support business systems implementation projects as assigned, helping define requirements, coordinate with stakeholders, and support successful delivery and adoption across the firm. This position is well suited for someone who enjoys bringing clarity to complex or evolving situations, facilitating alignment across teams, and balancing structure with pragmatism in a collaborative, project driven environment. Key Responsibilities: Business Process Definition & Improvement • Work with leadership and staff to understand how work is performed and help define clear, practical future-state (“to-be”) workflows that support how the firm intends to operate., • Facilitate discussions to align on improved ways of working, including agreement on standard workflows, key handoffs, and decision points., • Identify opportunities to improve consistency, clarity, and efficiency across key processes as they evolve from current to future state., • Create and maintain process documentation that reflects agreed-upon “to-be” workflows and is lightweight, accessible, and useful to the people doing the work., • Help teams align on intended workflows and reduce reliance on informal or ad-hoc approaches over time. Process Ownership & Operational Clarity • Support department leaders in clarifying responsibility for key business processes and workflows., • Partner with leaders to reinforce ownership of how work is performed and improved over time., • Identify where unclear ownership or inconsistent practices create avoidable confusion or rework, and help teams address root causes collaboratively. Requirements & Systems Implementation Support • Support business systems implementation projects as assigned by gathering and documenting requirements, facilitating working sessions, and clarifying scope and expectations., • Act as a liaison between business stakeholders and technical resources to ensure shared understanding throughout implementation efforts., • Support key implementation activities such as process design discussions, user validation, UAT coordination, and rollout readiness, depending on project needs., • Help teams understand how system changes affect their day to day work and support adoption through documentation and communication. Change Management & Adoption • Partner with teams as workflows and systems evolve, helping them understand changes and apply them confidently in their day to day work., • Develop simple process guides, job aids, and reference materials as needed., • Gather feedback from users and help refine processes and solutions based on real world use. Improvement Intake & Prioritization • Assist with intake and shaping of process and systems improvement requests by clarifying the underlying need before solutioning., • Help stakeholders prioritize improvement efforts based on impact, effort, and organizational readiness. Requirements: Required Education and Experience • Bachelor’s degree in Business, Information Systems, Operations, or a related field (or equivalent experience)., • 6–8+ years of experience in business analysis, business process improvement, or related roles., • Experience working in professional services or project-based organizations. Business Process and Analysis Skills • Strong ability to understand, document, and improve workflows and business processes., • Experience facilitating working sessions and helping groups reach alignment., • Comfortable working with evolving information and helping bring clarity over time., • Experience eliciting and documenting business and user requirements through interviews, workshops and research., • Experience translating ideas and opportunities into actionable use cases and solution requirements. Project Management Skills • Experience developing work plans and managing resources against project timelines., • Familiarity with Agile methodologies or iterative prototyping cycles, • Experience supporting change management efforts during technology adoption., • Proficiency in communicating project status and progress to stakeholders. Communication Skills • Excellent verbal and written communication skills, with the ability to explain concepts clearly to both technical and non-technical audiences., • Strong interpersonal skills and the ability to build trust across departments., • Comfortable working cross-functionally without formal authority., • Strong organizational skills and attention to detail., • Ability to manage multiple priorities and meet deadlines. Tools & Technology • Proficiency with Microsoft 365 (Teams, SharePoint, Excel, PowerPoint)., • Experience with process mapping and collaboration tools (e.g., Visio, Lucidchart, Miro, or similar)., • Familiarity with project or task tracking tools (e.g., Planner, Project, Jira) is a plus. Mindset • Proactive, resourceful, and adaptable., • Committed to continuous improvement and innovation. Additional Qualifications • High degree of empathy and customer orientation, • Collaborative, service-oriented mindset with ability to work across teams., • Outstanding verbal and written communication skills., • Strong analytical, organizational, and problem-solving abilities., • Ability to meet deadlines, manage priorities, and deliver initiatives successfully. Work Environment • Professional open-office environment with collaborative work areas and shared resources. Physical Demands • Hand/wrist/finger dexterity for 8 hours a day, 40 hours per week., • Ability to sit for long periods of time. Position Type / Expected Hours of Work • Full-time, minimum expectation of 40 hours per week.

Job DescriptionDescription:About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Business Analyst II supports the assigned business areas(s), in this case, speciality pharmacy, by delivering data-driven insights that inform operational, financial, and strategic decision-making. This role develops and maintains dashboards, fulfills data requests, and monitors key performance indicators to assess the overall health of the business unit programs. The analyst partners closely with business unit leadership, and cross-functional teams to define metrics, interpret trends, and proactively surface risks or opportunities that impact end-user experience, operational efficiency, and program growth. We are seeking a Business Analyst II to support Specialty Pharmacy in transforming data into actionable intelligence. This position plays a key role in supporting Specialty Pharmacy, ensuring alignment with organizational goals, operational excellence, and compliance standards. Key Responsibilities • Develops, maintains, and enhances dashboards and scorecards, • Monitors and trends key program metrics, identifying increases, decreases, or anomalies; proactively escalating issues to business segment leadership, • Fulfills ad hoc and recurring compliance data requests, • Partners with stakeholders to understand business needs and define clear, consistent metric definitions, • Validates data accuracy and ensures reporting aligns with agreed-upon definitions and requirements, • Supports continuous improvement by refining dashboards, metrics, and reporting as program needs evolveQualifications, • Education:, • Bachelor’s degree in business, data analytics, finance, economics, or related field (Required), • Advanced coursework or certification in analytics or business intelligence (Preferred), • Licensure/Certification: None, • Experience:, • 2–4 years of experience in a business analyst, data analyst, or reporting-focused role (Required), • Experience working with operational or healthcare datasets (Preferred), • Experience supporting multidisciplinary teams in a regulated environment (Preferred), • Knowledge, Skills, & Abilities:, • Knowledge of business analysis and performance measurement; dashboarding and reporting best practices, common operational and financial KPIs in healthcare or specialty programs; and data integrity and governance fundamentals (Required), • Knowledge of healthcare, pharmacy, or specialty program workflows and program-level financial and operational metrics (Preferred), • Data analysis and visualization skills (Required), • Requirements gathering and metric definition skills (Required), • SQL, Excel, or BI tools (e.g., Looker, Tableau, Power BI) skills (Preferred), • Ability to clearly communicate insights to non-technical stakeholders (Required), • Ability to translate business questions into actionable data outputs (Required), • Ability to identify meaningful trends and articulate their impact (Required), • Location: Hybrid, • Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business., • Regular meetings with business segment leadership, Quality, QMS, Training, Leadership & Development, and Operations teams. Key Essential Functions, • Must be able to remain in a stationary position for extended periods while working on a computer Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements: