Supervisor - Operations
11 days ago
Jonesboro
Job Description Job Title: Operations Supervisor (Paramedic) Job Category: Operations Department/Group: Operations Position Type: Leadership Location: Jonesboro, AR Travel Required: Occasional- All Medic One Stations (AR, MO) Salary Range: $32-$35 HR Contact: Chief People Officer Job Description Description In partnership with the Operations Manager, the Operations Supervisor is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. Role and Responsibilities • Serve as the main point of contact for crew members during their shifts, ensuring open lines of communication and addressing any personnel issues, operational challenges, or resource shortages., • Support crews in their day-to-day operations, from ensuring they have adequate medical supplies to addressing any operational challenges that may hinder their ability to respond to calls., • Offer guidance and mentorship to EMS staff, including providing performance feedback, conducting clinical observation forms., • Be immediately available to respond to emergencies or scheduled calls to provide support, especially in high-risk or critical situations, and or lift assist requests., • Available to respond to ALS upgrades if applicable, • Work with the Medical Communications Center to ensure that response times remain within operational standards and assist with call prioritization if multiple high-priority calls occur simultaneously., • Provide on-the-ground support and decision-making to mitigate operational issues during emergencies., • Proactively track and resolve missing or incomplete PCR records, working closely with EMS crews to ensure accurate, detailed documentation of patient care, treatments, and transport details., • Communicate directly with crew members to troubleshoot and resolve issues and assist with correcting errors in PCR submissions., • Act as the primary point of contact for EMS crew members experiencing technical issues with electronic devices (such as mobile data terminals, in-vehicle communication systems, or GPS tracking systems)., • Troubleshoot common issues with the equipment, escalating complex technical issues to the IT department for resolution., • Oversee the fleet scheduling process to ensure that ambulances and other EMS vehicles are properly assigned based on crew availability, call volume, and vehicle readiness., • Adjust the fleet schedule as needed to accommodate emergency situations, vehicle breakdowns, or sudden changes in crew availability., • Collaborate with the Logistics and Maintenance departments to ensure vehicles are well-maintained, fueled, and ready for service., • Manage the documentation and reporting of any accidents, injuries, or operational incidents that occur involving EMS crews, ambulances, or equipment., • Complete all accident injury reports to their fullest extent including but not limited to pictures, crew reports, supervisor reports, PC365, etc., • Ensure office is kept clean and free of any OSHA violations, • Completing Weekly Vehicle Unit Checks on units., • Conduct comprehensive checks of all EMS equipment, including medical supplies, life-saving equipment (e.g., defibrillators, oxygen tanks), and operational tools (e.g., stretchers, gurneys)., • Manage the inventory of consumables, ensuring that stock levels of necessary supplies such as bandages, medications, and PPE are always maintained., • Work with the procurement team to order and restock items as necessary, preventing shortages that could affect patient care., • Support the training and orientation process to ensure new hires are prepared to perform their roles effectively from day one., • Ensure that crews are properly assigned and that shifts are covered appropriately, especially in the event of last-minute changes or callouts., • Fill in for last minute emergent vacancies due to injury, or illness on shift, or in case of a critical 911 shift vacancy., • Assist and provide coverage for other regional supervisors when needed (e.g., STL operations)., • Monitor employee compliance with Samsara technology and other company programs., • Ensure payroll accuracy and scheduling needs are met in a timely manner., • Support QA/QI follow ups., • Participate in community outreaches and training events when needed., • Staff support, providing coaching and retraining when necessary., • Ensure compliance with company policies, protocols, OSHA, HIPPA, and State regulations., • Graduation From High School or equivalent, • 19 years old or older at time of hire for insurance purposes, • Successful completion of NREMT certification, • Minimum of 3 years of experience in a high volume 911 system, • Current NREMT and State Paramedic(or ability to obtain within 10 days of hire), • Valid driver’s license, • Ability to drive company vehicles with a clean driving record, • Successful completion of a state sponsored EVOC course or ability to obtain in 90 days, • Current AHA BLS CPR or ability to obtain within 10 days of hire, • Current AHA ACLS or ability to obtain within 10 days of hire, • Current AHA PALS or ability to obtain within 10 days of hire, • Successful completion of GEMS or ability to obtain in 90 days, • Successful completion of TIMS or ability to obtain in 90 days, • Successful completion of FTO training or ability to obtain in 90 days, • Successful completion of ICS 100, 200, 300, 400, 700, & 0800 certification or ability to obtain in 90 days, • Ability to provide quality patient care within scope of practice, • Knowledge of pumps, vents, and monitors utilized in EMS care., • Knowledge of all state protocols for an Paramedic, • Availability for recall in times of crisis, • Ability to work a rotating schedule with open availability, • Ability to pass a lift test and have the ability to lift 150 – 200 pounds, • Ability to pass a pre-employment drug test, • Ability to pass a pre-employment background check, • Excellent customer service skills, • Knowledge of medical terminology and writing patient care reports, • Problem solving, • Ability to manage time and muti-task., • Critical thinking and decision-making skills, • Ability to remain calm under pressure, • Ability to promote a culture of safety, teamwork, and accountability, • Previous Supervisory experience