Clinic Team Lead
hace 11 días
Fort Smith
Job DescriptionSalary: Lead with purpose. Grow with impact. Join our medical clinic as our Team Lead and help guide a patient-focused team committed to exceptional care every day! Job Type:Full-time Pay:will be based on experience Expected hours: 8 am to 4:30 pm / Monday - Friday General Responsibilities: The Clinic Team Lead works with the Clinic Operations Manager (COM) in the day-to-day clinical administration and operations of RVPCS. This position will assist in any role deemed necessary for providing healthcare in any RVPCS clinic. The Clinic Team Lead is responsible for implementing basic procedures within the daily operation of the team lead's home clinic as directed by the COM and supporting the Mission and Values of RVPCS. Safety Sensitive Reports to:Clinic Operations Manager (COM) Duties/Responsibilities: 1. Oversee all daily operations at the assigned home clinic with assigned staff: • Patient Relations, • Staff Relations, • Team Support 2. Administrative duties: • Assists the Clinic Operations Manager (COM) in compiling information for various reports, weekly schedules, and time off requests., • Implements any activities or meetings as designated by the COM., • Oversee or delegate daily charge entry, batch reports, deposits, and petty cash., • Open and close clinic and phone systems daily or delegate. 3. Specialized FQHC Tasks: • Assisting with sliding fee scale applications., • Ensuring compliance with FQHC regulations. 4. Complete End of Month/Quarterly Tasks: • OSHA Checklists, • Clinic Surveys, • Scenario Drills, • Order office supplies necessary for the efficient operations of the clinic. 5. Improvement Activities: • Assist the clinic staff in implementing any decisions made by the QA committee. 6. Patient-Centered Medical Home (PCMH)/Meaningful Use (MU): • Leads the clinic and staff in initiatives and requirements to meet all qualifications as a Patient-Centered Medical Home (PCMH)and Meaningful Use (MU). 7. Proficient or advanced in all receptionists' essential functions, knowledge, skills, and abilities., 8. Responsible for oversight of patient demographics, insurance eligibility, and verification related to patient accounts., 9. Establish processes to ensure as many appointments as possible are being utilized and billed at the site., 10. Ensures all records, reports, and documentation are kept current and in compliance with any regulatory and company policies and procedures., 11. Other duties as assigned. Education/Experience: • High School Diploma or GED required., • Minimum of 2 years' experience in a customer service setting., • Preferably 1 year of experience in a healthcare setting or medical background/knowledge preferred. Required Skills/Knowledge/Abilities: • Knowledge of receptionist tasks, clinic policies/procedures, and paperwork/filing for daily operations., • Knowledge of how to use office equipment, EMR, email, and paperwork., • Knowledge of customer service concepts and management concepts, and techniques., • Ability to present customer service principles by creating a pleasant waiting room atmosphere., • A minimum typing skill of 50 WPM is preferred., • Ability to communicate clearly in person and on the phone to establish/maintain cooperative relationships with patients, families, co-workers, and visitors., • Ability to organize and prioritize tasks effectively., • Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)., • Ability to read, understand, and follow verbal and written instructions., • Ability to generally assist in the direction of activities within RVPCS., • Ability to analyze data and communicate results effectively in writing and verbally., • Ability to make decisions and set priorities., • Ability to work independently, as well as to be part of a collaborative team., • Demonstrates ability to problem-solve and execute solutions. Physical Requirements: • Frequent sitting and keyboard use., • Occasionally lift to 10-20 lbs., • Occasional standing and walking. RVPCS is an Equal Opportunity/Affirmative Action employer. - "This position is governed by mandated Federal and State regulations and the policies and procedures of River Valley Primary Care Services, Inc." Benefits: • 403(B) - Retirement, • 403(B) Matching - 5% max, • AD&D Insurance, • Medical, Vision, and Dental Insurance, • Employee Assistance Program (EAP), • Employee Discounts, • Flexible Spending Account, • Life Insurance, • PTO