Performance coach jobs in United States - Page 2

To be considered for this role, applicants must hold a bachelor’s degree before starting first day of work with Success Academy - a background in education is not required. Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential. At Success Academy, we don't just hire teachers — we build them. You don't need a background in education to launch your career with us. Whether you're a former test-taker who aced the SAT, a math or reading specialist, a tutor, a data analyst, or a recent college grad with a love of strategy and critical thinking — we'll equip you with the tools, training, and world-class coaching to help students conquer the SAT. More than the highest-performing K-12 charter school network in NYC, Success Academy is a launchpad for careers of significance. Our SAT Prep Teachers don't just teach content — they transform how students think, solve problems, and perform under pressure. Teaching certification and Master's degrees are not required for this role. • Resilience, drive, and a winning mindset: SAT prep is high-stakes and fast-paced. You'll coach students through frustration, build their confidence, and celebrate every point gained. You'll be challenged. You'll be coached. You'll grow., • A commitment to excellence: You know the SAT inside and out — the patterns, the traps, the timing strategies. You execute a proven playbook, plan meticulously, and sweat the details because a single skill gap can cost a student points. Structure and consistency create space for kids to thrive., • Total belief in every student: You'll never accept "I'm just not a good test-taker." Here, we 100% commit to getting 100% of our kids into 4-year colleges, and strong SAT scores are a critical part of that path., • Passion for content and a love of the game: You find the SAT genuinely interesting — its logic, its quirks, its predictability once you crack the code. Whether your strength is Reading & Writing or Math, you bring real enthusiasm and a hunger to keep refining your craft. Feedback isn't just accepted — it's fuel. Instruction & Test Prep Delivery • Deliver engaging, targeted SAT prep lessons in Reading & Writing and/or Math aligned to the current digital SAT format., • Teach test-taking strategies, time management, process of elimination, and question-type recognition alongside core content., • Utilize a variety of instructional strategies and technologies (including SAT-specific platforms) to enhance student performance., • Manage a classroom of 20+ scholars in a focused, high-energy environment. Assessment & Score Growth • Administer and analyze regular practice tests to identify student strengths, weaknesses, and score trends., • Use diagnostic data to personalize instruction and target the highest-leverage skill gaps., • Provide timely, specific feedback to help students improve section scores and overall performance., • Maintain accurate records of student practice scores, progress, and readiness. Classroom Management • Establish and enforce classroom norms and procedures that support focused, test-like conditions. Communication & Collaboration • Communicate regularly with students, parents, and guardians about score progress, pacing, and strategies for at-home practice., • Collaborate with fellow teachers, school leaders, and college counseling staff to align SAT prep with broader college readiness goals., • A bachelor's degree before your first day of work with Success Academy (a background in education is not required)., • Strong command of SAT Math and/or Reading & Writing content and strategy., • Strong communication and interpersonal skills., • Passion for learning and an unwavering commitment to student development., • Ability to work in person in New York City., • A mission with meaning: You'll play a direct role in opening college doors for students who might otherwise never have had the chance., • Skills that set you apart: Build expertise in data-driven instruction, differentiated coaching, public speaking, and student motivation., • World-class coaching and development: No education background? No problem. We'll train you hard and elevate you even harder — including deep SAT content and pedagogy training from day one. Health & Wellbeing — Starting Day One • Medical, dental, and vision coverage through Cigna and VSP — effective on your first day. SA covers 82% of our most popular medical plan, or about $9,000 annually., • $50 monthly cellphone stipend ($600 annually)., • Pre-tax savings accounts for healthcare, dependent care, and commuter expenses., • Free and confidential counseling through our Employee Assistance Program and Talkspace., • Backup care for children and adults, fitness and travel discounts. Time to Recharge • Paid time off during summer break, school vacation weeks, and holidays., • Generous paid parental leave for new parents. Accelerated Growth & Recognition • Intensive training, ongoing coaching, and leadership pathways — most teachers are promoted to leadership positions within an average of three years., • Significant yearly salary increases, with opportunities for performance-based incentives., • An employee recognition program with awards and acknowledgment. Financial Security • 403(b) retirement plan with a 3% employer match., • Quarterly employer contributions to your HSA — up to $2,400/year., • Employer-paid short- and long-term disability and group life insurance., • All roles qualify for Public Service Loan Forgiveness after 10 years; most schools are eligible for Teacher Loan Forgiveness after 5 years. Exact compensation may vary based on skills and experience. Compensation Range$65,000—$75,000 USD Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth. Privacy Policy: By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our _. We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Success Academy Charter Schools does not offer employment-based immigration sponsorship.

What we offer • Excellent health benefits plan, which includes medical, vision and dental options, • 401(k) with company match, • Company profit sharing plan, • Generous paid time-off and paid holidays, • Paid parental leave, • 2 free on-site fitness rooms, • Employee Assistance Program, • Employee Resource Groups, • Personal and professional development program Job Summary The Regional Director of Operations leads a team of Franchise Business Consultants (FBCs) assuring the region is fulfilling SERVPRO’s obligation to help franchisees achieve their business goals. The Regional Director of Operations is also responsible for managing results based on the company's objectives for their region. This position is meant to coach and motivate consultants to provide value-added services to franchisees within the region, and embrace SERVPRO’s operating systems and business philosophies, thereby, producing higher volume and profits. You will • Meet company-defined objectives and results, quarterly and annually., • Assure each Consultant is meeting the job description requirements and responsibilities as outlined in their job description., • Act as a liaison between Servpro Headquarters, Franchise Business Consultants, and Associate Franchises in the region., • Monitor and provide accountability with the consultant’s goals and objectives., • Achieve at least $1,500,000 in average volume per franchise license in the region., • Ensure a low level of the number of franchise terminations in the region., • Provide group presentations at area meetings in the region regarding SERVPRO® topics., • Monitor corporate key initiatives and assist with assignment responsibilities as needed., • Ensure each consultant has completed business goal setting through the Annual Strategic Planning Process for each regional franchise operator. Monitor goal progress and effectively coach to assist in goal achievement., • Personally monitor top quartile performing license owners’ engagement with their consultants and the SERVPRO® operating system., • Effectively manage 4th quartile license performance improvement., • Assist in successful implementation and achievement of regional strategic initiatives. Provide one-on-one meetings with Franchise Business Consultants. Maintain direct oversight and monitoring of training for new Franchise Business Consultants., • Keep abreast of developments within SERVPRO® and the industry. Remain current on new technology as it relates to cleaning and restoration., • Attend all mandatory meetings defined as consultant meetings, all parts of annual SERVPRO convention including workshops, regional meetings, and any other meetings, seminars, or programs designated as mandatory by SERVPRO®., • Performance manage assigned team members. Provide timely and valuable feedback, identify areas of weaknesses, and make recommendations for improvement., • Develop a team of quality people who focus on excellent service, fairness, and mutual respect. Ensure training for consultants as needed., • Assist with the annual budget and provide oversight of regional P&L accountability., • Monitor travel schedule and expenses for regional team members., • Gather, compile, and communicate industry-related information. Provide consultants and franchisees with useful technical and operational marketing information., • Maintain consistent communications with regional franchises, as well as other franchises, on an as-needed basis. You have • Three to five (3-5) years of multi-unit management experience., • Ability to read, write, and communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner., • Franchise consulting experience required., • Excellent presentation skills., • Skilled in the development of training programs and standard operating procedures with strong written, verbal, and presentation skills., • Strong leadership, supervision, team building, coaching, and consulting skills., • Excellent communication skills including the ability to represent SERVPRO® to internal and external clients/customers., • Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Excel, and PowerPoint., • Possess strong organizational, analytical, and time management skills., • Ability to fully understand the SERVPRO® Operating System., • Ability to fully understand and train SERVPRO® Stages of Development., • An understanding of financial statements, QuickBooks® Pro, and general business practices., • Strong persuasion and negotiation skills., • Demonstrated conflict resolution and consulting skills., • A complete understanding of training venues, resources, and programs (i.e., NFTP, FMC, DTP, T/D, etc.)., • Financial experience with P&L and balance sheet analysis., • Maintain a valid Driver’s License., • Location: This position supports the Northeast Region (ME, NH, VT, MA, RI, CT, NY, NJ, PA, DE, MD). Candidates are strongly preferred to reside in the Greater Nashville, TN area or one of the states listed above to best support regional operations, leadership collaboration, and franchise engagement. Regular travel throughout the Northeast region is required. Education • Bachelor’s degree in Business, Finance, or other related field or equivalent work-related experience., • Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification or ability to obtain within first year of employment. (Testing and renewal fees not reimbursed by SERVPRO®) Compensation range: $123,200-169,450 plus up to 25% annual incentive bonus The actual salary offered will be based on a variety of factors, including skills, experience, qualifications, internal equity, and location. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Job Description Heavy-Duty Truck Systems Educator Ready to turn your shop-honed skills into a career that changes lives? Ask Yourself • Do you enjoy diagnosing diesel engines as much as explaining how you did it?, • Would you value a steady schedule with weekends off?, • Could you mentor aspiring techs and keep safety front and center?, • Are you excited by up-to-date tools, modern labs, and a supportive team? Compensation & Perks, • $36–$40/hour plus OT opportunities, • $5,000 sign-on bonus, • Paid training—teaching experience not required, • Free tuition for you and your immediate family, • Medical, Dental, Vision, Life, Short- & Long-Term Disability, • 401(k), Paid Holidays, and PTO, • State-of-the-art equipment and instructional resources Role Snapshot, • Deliver engaging lessons that blend theory with real-world diesel and heavy-truck practice, • Lead hands-on labs in diagnostics, maintenance, and repair, • Update and refine curriculum alongside fellow educators to reflect industry advances, • Coach students through projects and troubleshooting scenarios, • Promote rigorous safety protocols and shop discipline Minimum Qualifications, • High school diploma or GED, • 4+ years recent (within the last 10 years) experience as a diesel or heavy-truck technician, • ASE certifications strongly appreciated, • Strong communication, patience, and empathy Who We Are Universal Technical Institute has over 55 years of experience, partnerships with 35+ leading brands, and a network of 16 campuses and 5 technical schools. We invest in people—our students and our team—so they can realize what’s possible. Preferred Technical Background • Diesel Engine Systems, • Transmission & Drivetrain Systems, • ASE Automobile and Light Truck Certification Tests, • Engine Performance, • Service, • Diesel & Heavy Equipment Systems Bring your industry know-how—we’ll provide the instructional skills. Together, we’ll launch the next generation of technicians.

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What’s in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you’ll be doing: • Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors, • Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction, • Collaborate closely with location management team to provide the best customer service and product programs, • Negotiate customer contract renewals Qualifications What we’re looking for: • An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location, • A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer, • Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role, • Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards., • High School Diploma or GED – bachelor’s degree preferred., • Prior customer service experience, • Ability problem solve and handle a variety customer service situations, • Ability to negotiate, train, coach and lead a team, • Strong computer proficiency (MS Office), • Excellent verbal & written communication skills, • 21 years of age, • Valid non-commercial driver’s license in the state of residence, • Must meet pre-employment DOT physical requirements, • Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses The estimated base salary for this position ranges from $68,120.78 to $94,612.19 yearly, with additional management bonus eligibility. Actual compensation will vary based on factors including but not limited to the candidate’s skills, experience, and qualifications. Geographic differentials may also apply depending on the position’s location. There is no application deadline for this role; recruitment will remain open until the position is filled. About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. There’s a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

Job Description Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT! Job Summary: Join our dynamic team and embark on a rewarding career where your ambition drives your success. Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all Sales. Responsible for creating sales utilizing exceptional customer service and knowledge of the La‐Z‐Boy selling process, products and services. Strive to create long‐term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La‐Z‐Boy Designer. Training Pay: $16 per hour for 2-6 weeks (no commissions; base rate varies by location) Average Annual Earning Potential After Training: $50,000 - $70,000+ (inclusive of base, bonus, and commission) Job Description: KEY RESPONSIBILITIES (other duties as assigned): Drives Sales • Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy, • Promote the Design program & assist the Designer to achieve established Design program sales goals, • Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers., • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers, • Maximize store promotions, marketing initiatives, and grassroots programs, • Maintain strong knowledge of the features and benefits of existing and new product lines Design Program • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service., • Execute and champion the Design process following the established company guidelines, • Responsible for supporting design related functions in the store Customer Focus • Provide the highest level of customer service to all current and future customers, • Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process, • Effectively use Podium to ensure customer satisfaction and future follow‐up, • Make sound business decisions to deliver customer satisfaction and promote team environment, • Provide support by being responsive to incoming phone calls and emails, • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience People • Maintain a positive working relationship with all store employees, • Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals, • Help promote and champion a culture of sales and service Operational Excellence • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness, • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries, • Responsible for accurately completing daily On‐Point system logs, • Show a sense of urgency, enthusiasm and excitement with the store team and customers, • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems, • Consistently schedule deliveries with customers, • Responsible for opening and closing of the store MINIMUM REQUIREMENTS: • High School Diploma or equivalent, • Previous selling experience and ability to close a sale strongly preferred, • Excellent communication, customer service skills, and organizational skills, • Strong interpersonal skills to effectively communicate, build rapport, and positively influence, • Demonstrated persuasion and negotiation skills, • Ability to effectively manage time and conflicting priorities, • Ability to effectively and productively with others as a team, • Ability to work the schedule and hours dictated by business needs, • Ability to work evenings, weekends and holidays as required, • Initiative to meet assigned goals, missions and objectives and motivated to achieve more, • Strong attention to detail, • Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint PREFERRED REQUIREMENTS: • Bachelor’s degree in Business or a related field SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: • Ability to lift and/or carry up to 50 pounds., • Ability to stand for long periods of time., • Nearly continuous use of repetitive hand motions, hearing and listening., • Often required to sit, walk, bend and stoop, • Subject to inside environmental conditions, • Ability to pass background and drug screen. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices. What You Can Expect: • Training Pay: $16 per hour for 2-6 weeks (no commission), • Average Annual Earning Potential After Training: $50,000 - $70,000+ (inclusive of base, bonus, and commission), • The company will not pay less than state/local minimum wage requirements Post-Training Pay: • Base Pay: $13 perhour (varies by store location), • Commission & Bonus: Earn more with UNCAPPED commission on sales. Commission rates vary from 2% - 6% based on sales type. Quarterly bonus opportunity of up to $2,000, based on your ability to meet defined individual sales goals. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills. By providing our salary ranges and compensation range details, we aim to foster understanding and confidence in our pay practices. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location. Weekly Hours: 40 Benefits for Employees in the US: Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role. At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior Large Enterprise Forward Deployed, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen’s network, cloud, security, managed services, and orchestration portfolio. As the Account Director Senior, you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. • Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer’s business model, financial priorities, operating risks, technology estate, market context, and competitive position., • Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation., • Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development., • Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity., • Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act., • Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation., • Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction., • Develop customers’ and colleagues’ understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions., • Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals., • Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close., • Exercise substantial commercial discretion—and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms., • Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early., • Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority., • Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization., • Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units., • Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth., • Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit., • Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes., • Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment., • Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records., • 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above., • Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value., • Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software., • Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders., • Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively., • Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority., • Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth., • Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs., • Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: FL GA PA $132,847 - $177,122 in these states: NC $139,166 - $185,552 in these states:DC MA NJ NY VA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: _ _ #projectvelocity Requisition #: 344252 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: _ Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our _. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: _ Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

General Manager – Upscale Italian Restaurant \n $90,000 - $110,000 + Bonus \n \n Join a highly respected restaurant group as the General Manager of an upscale, hospitality-driven restaurant. This leadership opportunity offers a competitive salary, excellent benefits, and strong potential for professional growth within a dynamic and expanding hospitality organization. \n \n COMPANY: \n\n • Established restaurant group recognized for exceptional guest experiences, innovative concepts, thoughtful design, and outstanding hospitality\n, • Dynamic, multi-concept hospitality organization committed to operational excellence, creativity, and consistently high service standards\n, • Collaborative, team-focused environment that values professional development, strong leadership, and continued growth\n\n \n BENEFITS & FEATURES: \n\n • 100% employer-paid medical insurance\n, • Dental and vision insurance\n, • Flexible Spending Account (FSA) and Health Savings Account (HSA) options\n, • 401(k) retirement plan with 5% employer matching after one year\n, • Two weeks of paid vacation, increasing to three weeks after two years of service\n, • Seven paid company holidays\n, • Employee dining discounts\n\n \n YOUR ROLE WITH THE COMPANY: \n The General Manager is responsible for overseeing all aspects of restaurant operations, leading the management and front-of-house teams, and driving service excellence, operational efficiency, and overall restaurant performance. \n Responsibilities include: \n\n • Direct daily restaurant operations, ensuring seamless service execution, efficient workflows, and consistently exceptional guest experiences\n, • Lead, coach, and develop front-of-house management and staff, fostering accountability, professionalism, teamwork, and high service standards\n, • Collaborate closely with culinary leadership to ensure effective communication, strong coordination, and operational consistency between front- and back-of-house teams\n, • Oversee staff scheduling, shift coverage, payroll compliance, and labor management to maintain operational efficiency and achieve established cost targets\n, • Ensure compliance with health, safety, sanitation, and workplace regulations while maintaining exceptional restaurant standards\n, • Build strong guest relationships, address service concerns professionally, and implement strategies that promote guest satisfaction and repeat business\n, • Analyze sales performance, labor costs, and guest satisfaction metrics to identify opportunities for improved efficiency, profitability, and overall restaurant performance\n, • Cultivate a positive, inclusive, and high-performing workplace culture that promotes employee engagement, accountability, and professional growth\n\n \n QUALIFICATIONS & EXPERIENCE: \n\n • 3+ years of General Manager experience in a high-volume ($6M+), upscale restaurant environment\n, • Proven leadership and restaurant management experience, with the ability to independently oversee operations, make sound decisions, and drive team performance\n, • Excellent interpersonal and communication skills, with the ability to motivate teams, develop leaders, and build strong relationships with guests and employees\n, • Energetic, detail-oriented, and hands-on leadership style, with a genuine passion for hospitality and operational excellence\n, • Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment\n, • Adaptable, growth-oriented mindset, with the ability to embrace change, navigate challenges, and continuously improve restaurant operations\n\n \n \n EOE – EQUAL OPPORTUNITY EMPLOYER

Location: New York, NY (hybrid, 3 days per week in office) \n Employment type: Full-time \n Salary range: $190,000–210,000 base, plus annual performance bonus \n Reports to: Chief Business Officer \n \n About Curacity \n \n Curacity is a two-sided marketplace connecting travel brands that need to be discovered with the publishers, travel writers, and content creators travelers actually trust. Hotels and cruise brands define the editorial coverage they need; our network of publishers and creators produces original content; Curacity coordinates the fulfillment and measures the outcomes. \n \n We operate two products on that network. VISTA Core distributes original editorial recommendations through premium publisher audiences and measures the incremental bookings and revenue they generate. VISTA AI builds the distributed editorial footprint that influences whether a property gets recommended when travelers ask ChatGPT, Perplexity, Google AI Mode, or Gemini where to stay. \n \n Curacity partners with publications including AFAR and Travel + Leisure, and was named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024. We are headquartered in New York with an office in Stamford, CT. \n \n About The Role \n \n We're looking for a commercially driven, AI-native leader to transform Customer Success into a strategic account management organization focused on customer retention, revenue growth, and measurable business impact. \n \n You'll lead an existing team of Customer Success Managers, evolving the function from primarily reactive account management and reporting performance to proactively growing customer relationships, identifying commercial opportunities, and demonstrating the value Curacity delivers. \n This is a hands-on leadership role. You'll personally build relationships with senior executives at our largest clients, lead strategic account planning, and help customers understand how premium editorial distribution, incremental impact measurement, and AI recommendation insights contribute to their business objectives. \n \n You'll also be a builder. We believe AI should fundamentally change how a Customer Success organization operates. We're looking for someone who has already built and deployed AI-powered tools and workflows that improve productivity, customer intelligence, or revenue outcomes — and who is comfortable creating solutions without waiting for Product or Engineering to deliver every tool. \n \n What You'll Do \n \n Own Retention and Customer Revenue Growth \n\n • Own gross revenue retention (GRR) and net revenue retention (NRR), with direct accountability for renewals, cross-sell, and upsell across existing customer relationships.\n, • Develop proactive account strategies that identify growth opportunities, renewal risks, executive relationships, and measurable customer outcomes.\n, • Build a systematic cross-sell motion between VISTA Core and VISTA AI, expanding the value and breadth of existing customer relationships.\n, • Establish early-warning systems for churn risk and lead proactive retention strategies well before renewal decisions.\n, • Partner closely with the VP of Sales on strategic account planning and enterprise relationships. Customer Success owns retention and revenue growth within existing customer relationships; Sales owns expansion into additional properties across hotel brand and management company portfolios.\n, • Build a predictable operating cadence around retention forecasts, upsell pipelines, customer health, and commercial performance.\n\n \n Elevate Executive Relationships and Strategic Engagement \n\n • Serve as a senior executive relationship owner for Curacity's largest and most strategically important clients, alongside the VP of Sales.\n, • Build trusted relationships with CMOs, VPs of Marketing, commercial leaders, and other senior decision-makers across hotel brands, management companies, and major properties.\n, • Establish a regular cadence of in-person customer visits, executive business reviews, and strategic planning sessions.\n, • Lead Curacity's Customer Council, bringing together senior customers to exchange perspectives, provide feedback, and help inform our strategic direction.\n, • Help customers connect Curacity's capabilities to their broader marketing, distribution, and revenue strategies.\n, • Personally engage in high-stakes renewals, complex measurement discussions, executive escalations, and significant growth opportunities.\n\n \n Turn Measurement and Insights Into Commercial Value \n\n • Lead the delivery and strategic interpretation of incremental impact studies, helping customers understand incremental booking lift, revenue lift, and return on investment.\n, • Ensure the team can confidently explain attribution methodologies, test-versus-control studies, incrementality, and how Curacity's results fit within a customer's broader marketing measurement framework.\n, • Translate VISTA Intelligence data — including AI recommendation share, recommendation lift and competitive benchmarking — into actionable customer strategies.\n, • Transform business reviews from reporting exercises into forward-looking discussions about performance, opportunities, and investment decisions.\n, • Partner with Data, Insights, and Product teams to improve how customer outcomes are measured, communicated, and used to inform account strategy.\n, • Establish a consistent, high-quality standard for executive presentations, impact studies, and strategic recommendations.\n\n \n Build an AI-Native Customer Success Organization \n\n • Personally design, prototype, and deploy AI-powered workflows that make the team more effective and commercially productive.\n, • Identify opportunities to automate routine reporting, account research, meeting preparation, customer intelligence, renewal risk monitoring, and administrative workflows.\n, • Build tools that surface cross-sell and upsell opportunities, synthesize customer performance data, and help CSMs prepare more compelling executive recommendations.\n, • Use commercially available AI tools, automation platforms, and integrations to deliver working solutions quickly, partnering with Product and Engineering when production-grade integration, data governance, or security requirements demand it.\n, • Establish measurable productivity and revenue outcomes for AI initiatives, rather than treating AI adoption as an end in itself.\n, • Train the team to use and continuously improve these tools, freeing capacity for higher-value customer engagement.\n\n \n Transform & Develop The Team \n\n • Evaluate the team's capabilities, establish expectations for senior account management, and create development plans for individuals with the potential to grow.\n, • Coach CSMs on executive communication, commercial negotiation, strategic account planning, measurement, and consultative selling.\n, • Create clear account segmentation, coverage models, performance standards, and accountability.\n, • Build a culture that combines strong customer advocacy with commercial discipline, analytical rigor, and a bias toward action.\n\n \n Required Qualifications \n \n\n • 10+ years of relevant experience in Customer Success, strategic account management, client services, or commercial leadership, including 5+ years leading customer-facing teams.\n, • Significant experience in digital media, advertising technology, marketing technology, or a closely related measurement-driven business.\n, • Proven accountability for retention, cross-sell, upsell, and revenue growth within an existing customer base.\n, • Strong understanding of digital marketing measurement, attribution methodologies, incrementality, experimentation, and marketing ROI.\n, • Demonstrated ability to translate complex analytics and performance data into commercially compelling insights and recommendations.\n, • Experience building and maintaining senior executive relationships, including presenting to CMOs and other C-suite decision-makers.\n, • A track record of coaching, developing, and upgrading teams to deliver stronger commercial outcomes.\n, • Hands-on experience building and deploying AI-powered tools or automated workflows used by customer-facing teams, with measurable productivity or business impact. We'll ask you to show us what you've built.\n, • Strong commercial judgment, analytical fluency, and comfort navigating complex customer relationships and negotiations.\n, • A builder's mentality, with the ability to operate effectively in a fast-moving, entrepreneurial environment.\n, • Willingness to travel regularly for customer meetings, executive business reviews, and industry events.\n\n \n Preferred Qualifications \n \n\n • Experience working with hotels, hospitality brands, or travel technology\n, • Familiarity with marketing mix modeling, controlled experiments, conversion lift studies, or other incremental measurement approaches.\n, • Experience with AI search, generative engine optimization (GEO), or AI visibility and recommendation analytics.\n, • Experience leading a Customer Success transformation from reactive account management to proactive commercial ownership.\n, • Experience implementing AI agents, CRM automations, data integrations, or internal productivity applications.\n\n \n What We Offer \n \n Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including: \n \n\n • Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution\n, • Retirement: 401(k) match – up to 4% of your total eligible compensation matched dollar-for-dollar (US-based employees)\n, • Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year\n, • PTO: Generous PTO policy, in addition to 10+ public holiday closure dates\n, • Wellness: $100 monthly stipend for health and wellness-related activities\n, • Recognition: Birthday, anniversary, and other everyday surprises and gifts to recognize our team members\n, • Culture: Casual, collaborative (and dog-friendly!) work environment in the heart of Flatiron\n\n \n Equal Opportunity \n \n Curacity is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a hands-on, experienced Kitchen Leader / Sous Chef to oversee daily back-of-house operations at a high-volume Korean-style fried chicken restaurant in New York City. \n This role is ideal for a working kitchen leader who enjoys leading from the line, developing kitchen employees, and maintaining consistent food quality during busy service periods. The Kitchen Leader will oversee daily kitchen execution, ensure efficient ticket times across dine-in, takeout, and delivery orders, and reinforce established recipes and operating standards. \n The ideal candidate has experience in fryer-focused kitchens, particularly fried chicken, wings, quick-service, or fast-casual restaurant concepts. This is a hands-on leadership position with some operational responsibilities, including inventory, ordering, prep planning, and food-cost control. \n \n Key Responsibilities \n\n • Oversee daily back-of-house operations and ensure consistent execution of recipes, cooking procedures, and presentation standards.\n, • Work alongside the kitchen team during peak service, leading line execution and maintaining efficient ticket times.\n, • Maintain food quality, consistency, and order accuracy across dine-in, takeout, and delivery channels.\n, • Train, coach, and develop line cooks and the Kitchen Captain while reinforcing accountability and performance expectations.\n, • Lead daily kitchen opening and closing procedures using established checklists.\n, • Plan daily and weekly food preparation based on sales volume and anticipated demand.\n, • Assist with ordering, inventory counts, receiving, portion control, waste management, and food-cost monitoring.\n, • Maintain food safety, sanitation, temperature logs, kitchen cleanliness, and equipment standards.\n, • Monitor kitchen productivity and identify opportunities to improve service speed and operational efficiency.\n, • Partner with the Unit Leader and District Kitchen Manager on staffing, scheduling, and kitchen performance.\n, • Provide hands-on leadership and support during high-volume periods and operational challenges.\n\n \n Qualifications \n\n • At least 2 years of kitchen leadership experience as a Kitchen Manager, Sous Chef, Kitchen Lead, or comparable BOH supervisor in a high-volume restaurant.\n, • Strong preference for experience in fryer-focused operations, particularly Korean fried chicken, fried chicken, wings, quick-service, or fast-casual concepts.\n, • Hands-on cooking experience with the ability to lead line execution and maintain food quality under pressure.\n, • Proven ability to train, coach, and motivate kitchen employees while maintaining consistent operating standards.\n, • Strong knowledge of recipes, food preparation, kitchen procedures, and service execution.\n, • Working knowledge of inventory management, ordering, receiving, waste reduction, and food-cost controls.\n, • Experience using a Kitchen Display System (KDS), scheduling applications, and basic inventory tools.\n, • Current food handler or food protection certification required, such as ServSafe Manager or applicable New York certification.\n, • Strong communication, organization, and problem-solving skills.\n, • Ability to work approximately 50–60 hours per week, including evenings, weekends, and holidays.\n, • Ability to work extended shifts in a hot kitchen environment, stand for prolonged periods, and lift up to 50 pounds.\n\n \n What We Offer \n\n • Competitive compensation based on experience.\n, • Opportunity to lead a high-energy kitchen operation within an established restaurant concept.\n, • Hands-on leadership role with opportunities to develop and strengthen kitchen operations.\n, • A team-oriented environment focused on food quality, consistency, and accountability.\n\n

Position Summary \n The General Manager, Wholesale Operations reports to the Director of Wholesale Food Distribution and oversees day-to-day operations at GrowNYC Wholesale. The General Manager, Wholesale Operations is responsible for warehouse, food safety, inventory, transportation and logistics, equipment and maintenance, and operational systems across a 20,000 sq-ft food facility, a fleet of 6 trucks and vans, and a team of approximately 13 staff. This role ensures that Wholesale Operations runs safely, efficiently, and reliably in support of GrowNYC’s mission to bolster the financial viability of regional farmers and empower New Yorkers with equitable access to fresh, locally grown food. This position requires a seasoned operator already familiar with Wholesale Food Distribution who possesses strong organizational skills, and the ability to work collaboratively with diverse stakeholders to achieve both mission-driven and financial goals. A core part of the role is staff development across the operations: systems, training, accountability, and consistent follow-through Requirements\n General Manager, Wholesale Operations Responsibilities (Include but are not limited to): \n Wholesale Operations \n\n • Manage day-to-day Wholesale Operations, including receiving, storage, inventory, order fulfillment, and outbound delivery\n, • Oversee warehouse operations performance, including inventory control, food safety, workplace safety, compliance and shipping, setting standards and priorities with the Warehouse Manager \n, • Oversee delivery and logistics performance, including on-time delivery, route optimization, driver safety, truck utilization, and compliance, setting standards and priorities with the Outbound Logistics Manager\n, • Own order cycle configuration in the order management system (order periods, lead times, aggregation and delivery cycles) in coordination with Purchasing and Sales\n, • Coordinate with Purchasing and Sales departments on receiving, inventory availability, fulfillment, and delivery service levels. Resolve fulfillment and delivery issues, and escalate customer or supplier relationship issues to the appropriate dept/function lead or the Director of Wholesale \n, • Serve as the designated backup for operational continuity in Director’s absence: make day-to-day operational decisions, serve as point of contact for Wholesale staff on urgent operational matters, and brief Wholesale Director on all decisions upon return \n, • Support operational execution of new service lines as directed by the Wholesale Director (e.g. new activations, expanded distribution programs, third-party cold storage)\n\n Staff Supervision and Development \n\n • Supervise, coach, and develop operations managers and their teams \n, • Establish management frameworks for the operations team, including weekly and monthly priorities, check-ins, owners and deadlines \n, • Oversee hiring for operations roles in partnership with the hiring manager and HR\n, • Support managers in onboarding new Wholesale ops staff, conducting performance reviews, addressing performance issues and ensuring well-documented practices across the operations team in partnership with HR \n, • Partner with operations managers and Wholesale Director to ensure training programs are in place for all operations roles \n, • Maintain a coverage plan for all operations roles, including who steps in when the Warehouse Manager, Outbound Logistics Manager, or a Lead is out; personally cover for either operations manager during absences; and ensure cross-training so all business critical workflows have adequate coverage and redundancy\n, • Work conjunctively with the Outbound Logistics Manager, Warehouse Manager and HR to issue Corrective Action Notices (CANs) and Performance Improvement Plans (PIPs), as needed.\n\n Equipment, Maintenance and Systems \n\n • Oversee repair, preventative maintenance, sanitation and service vendor relationships for Wholesale equipment, including contracts, warranties, and preventive maintenance schedules, for Wholesale equipment, including refrigeration, dock doors and lifts, material handling equipment, and the forklift charging station, when escalated from routine inspections and maintenance by the Warehouse Manager\n, • Maintain the refrigeration temperature monitoring and alarm system, in coordination with the Warehouse Manager, who oversees the maintenance of temperature records as PCQI and the Facilities Manager, who oversees the BMS\n, • Serve as primary after-hours contact for refrigeration and temperature alarms, and maintain an escalation protocol with the Warehouse Manager and Facilities Manager\n, • Manage waste carting and organics collection service agreements and vendor contracts for Wholesale; ensure biodigester SOPs and staff training are current\n, • Coordinate Wholesale fleet maintenance and fleet availability with the Fleet Administrator and Outbound Logistics Manager \n, • Coordinate with the Facilities Manager on building systems and construction, renovation, repair or maintenance activity affecting Wholesale operations\n, • Coordinate with building tenants and the Facilities Manager on shared spaces (including yard and docks), access, workplace safety, and food safety controls \n, • Serve as system administrator for Wholesale operational systems and shared program accounts, including order management, routing, databases, and Wholesale program aliases; maintain user access, credentials, integrations, and automations with a trained backup for each \n, • In coordination with the Wholesale Director and IT, evaluate and implement operational technology, prioritizing process documentation, integration and automation \n\n Performance, Compliance and Continuous Improvement \n\n • Maintain the “Hub Office Policies and Procedures” manual, in partnership with the Director of Wholesale, including evacuation and closure procedures, distribution, staff training and annual review; make operational closure and delay decisions in coordination with the Director of Wholesale \n, • Track and report operational KPIs (e.g. on-time delivery, order accuracy, storage utilization, truck utilization, safety incidents)\n, • Drive continuous improvement across Wholesale operations, setting standards for and approving operational SOPs developed by managers and operational leads\n, • Maintain operational reports and dashboards, with documented processes and a trained backup for each\n, • Manage the Wholesale operations budget and drive cost efficiency across labor (including overtime), fleet, equipment, supplies and services; provide input on the annual operations budget and operational cost reporting, and review and approve operations vendor invoices within delegated authority \n, • Collaborate with Wholesale Director, Facilities Manager, Safety and Risk Management Senior Advisor, and Fleet Administrator to ensure compliance with OSHA, USDA, DOT and any other relevant agency rules and regulations related to Wholesale operations\n, • Ensure a comprehensive warehouse safety program is in place and enforced, compliant with OSHA, covering safety techniques, PPE, equipment certification, hazard communication, emergency response, equipment and workplace safety inspections and recordkeeping including safety data sheets and incident reports\n, • Review all accidents and incidents and implement proper corrective actions and report to the Director of Wholesale and Senior Advisor, Safety and Risk Management\n, • Perform regular spot checks to ensure adherence to food safety protocols (HACCP, temperature logs), hygiene standards, and workspace safety practices with the Warehouse Manager serving as the facility’s PCQI.\n, • Partner with Facilities Manager and Safety and Risk Management Senior Advisor on fire and life safety testing and inspections in Wholesale areas; ensure egress and sprinkler clearances are maintained, deficiencies are corrected and staff trained on safety and emergency procedures\n, • Develop and implement shrink policy, tracking, analyzing, and reporting on shrink / spoilage rates to reduce food waste \n\n Required Qualifications \n\n • Five plus (5+) years of wholesale food distribution, warehousing or logistics experience\n, • Five plus (5+) years of experience in staff management, PIPs, professional development and performance reviews \n, • Demonstrated experience with managing operations budgets and controlling costs\n, • Demonstrable steady leadership and team management skills.\n, • Excellent communication skills and proven ability to communicate with people from diverse backgrounds and knowledge levels\n, • Ability to manage concurrent projects in a fast-paced team environment\n, • Strong interpersonal skills and willing to work with people from diverse backgrounds \n, • Professional proficiency with Microsoft Office products, Google Workspace products, and other ERP, routing, communications, workflow management, and project management applications\n\n Ideal Qualifications \n\n • Ability to speak a second language, ideally Spanish \n, • Knowledge of regional food systems, social enterprises, and food business \n, • Experience in a union environment\n, • Valid NYS Driver’s License with clean driving record is a plus but not required \n, • Experience in the nonprofit sector\n\n Schedule \n This full-time position has a work schedule of Monday-Friday 9am to 5pm, 35-40 hours per week and requires occasional flexible hours including early mornings, evenings, and weekends. \n \n Compensation \n The position is exempt, full-time and salaried. It pays $100,000 - $110,000 per year and includes full benefits (medical, dental, vision, life insurance, long-term disability, incentive savings plan, paid time off, Public Service Loan Forgiveness, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days and FSA programs). This position is not union eligible/a part of the bargaining unit. \n \n Location \n This is an on-site position based at GrowNYC’s warehouse in Hunt’s Point Bronx. The role may require occasional meetings at our downtown Manhattan office and off-site visits to customer and partner sites.

Seeking a talented, dynamic, business minded hospitality professional for a Director of Spa/Wellness and Fitness role. \n \n This leadership role is responsible for the opening and day-to-day operation of a comprehensive spa, wellness and fitness experience. Reporting to the Senior Head of Operations, this hands-on leader brings together thermal bathing, fitness, and welcoming social spaces through thoughtful service, strong team leadership, and disciplined operations. The role ensures a seamless member and guest experience from arrival to departure, balancing an engaging social atmosphere with the discretion, care, and attention to detail expected of luxury hospitality. \n \n The ideal candidate is a proactive, business-minded hospitality leader with experience in spa, wellness, fitness, or private-club operations. They are equally comfortable coaching teams on the floor, resolving guest concerns, reviewing business performance, and building practical operating procedures. An opening mindset, calm judgment, and the ability to create warm, personalized experiences are essentials \n \n Requirements: \n • This is a hands-on, on-site leadership role spanning pre-opening preparation, daily service, team development, and operational and financial performance. \n • Lead pre-opening operational preparation, including staffing plans, recruitment, training, service procedures, opening checklists, and trial services in partnership with the Head of Operations. \n • Coordinate with Facilities and project teams on equipment readiness, operational walkthroughs, and the resolution of outstanding issues before opening. \n • Oversee daily operations across the spa, bathhouse, fitness areas, reception, and shared guest spaces, ensuring consistent standards throughout. \n • Lead and develop departmental leaders, supervisors, practitioners, trainers, and guest-services teams, building clear ownership and effective communication. \n • Create a welcoming, refined guest journey through attentive arrival, clear guidance on amenities and services, personalized care, and thoughtful departure follow-up. \n • Maintain a visible floor presence, anticipate member and guest needs, and resolve service concerns promptly with empathy, discretion, and sound judgment. \n • Balance a lively, social wellness environment with appropriate privacy, comfort, and respectful use of shared spaces. \n • Create and maintain written SOPs, treatment-service protocols with qualified specialists, training materials, opening and closing routines, and service-recovery procedures. \n • Manage staffing schedules, coverage, and labor deployment in line with demand, approved budgets, and service expectations. \n • Oversee bookings, fitness programming, and amenity capacity to support smooth guest flow and appropriate staffing. \n • Review revenue, labor, expenses, inventory, and operational reports; monitor performance against budget and provide clear updates to the Head of Operations. \n • Support responsible revenue growth through strong service, retention, appropriate treatment and retail recommendations, and collaboration with Membership and Marketing. \n • Oversee inventory counts, linen and amenity availability, purchasing needs, and vendor relationships within approved budgets and purchasing procedures. \n • Partner with Housekeeping and Facilities to maintain exceptional cleanliness, presentation, equipment condition, and readiness of all guests and back-of-house areas. \n • Work with Facilities, qualified operators, and People & Culture to maintain applicable health, sanitation, water-quality, licensing, safety, and workplace requirements; escalate concerns promptly. \n • Ensure emergency procedures, incident reporting, staff safety training, and guest privacy practices are understood and followed. \n • Coach and evaluate team performance, support onboarding and ongoing development, and foster a respectful, inclusive, service-focused workplace. \n • Use member and guest feedback, utilization trends, and team observations to improve daily operations and the overall experience. \n \n Position Qualifications include • 5+ years of progressive management experience in spa, wellness, fitness, luxury hospitality, or private-club operations, including leadership of managers or multi-department teams. \n • Direct experience managing spa, bathhouse, thermal bathing, or integrated wellness operations strongly preferred; familiarity with fitness operations is important. \n • Pre-opening or launch experience preferred, with the ability to build practical systems, train teams, and adapt as operations evolve. \n • Proven ability to deliver high-touch service, handle guest escalations, and develop confident, accountable teams. \n • Working knowledge of budgeting, labor management, scheduling, inventory controls, and operational reporting. \n • Comfort using booking, membership, CRM, POS, and reporting platforms, along with Microsoft Office or similar tools. \n • Understanding of sanitation, thermal-area safety, treatment-service standards, and applicable operational requirements; ability to partner effectively with licensed and qualified specialists. \n • CPR/AED certification or willingness to obtain; any role-specific safety training will be coordinated with leadership. \n \n Additional Skills • Warm, professional communication and a calm, guest-first approach in a fast-moving environment. • Strong organization, practical problem-solving, attention to detail, and reliable follow-through. • Ability to balance service quality, team engagement, operational efficiency, and commercial performance. • Ability to maintain an active floor presence, including standing and walking for extended periods, with or without reasonable accommodation. • Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as business needs require. •

The Opportunity: The Director, Customer Engagement leads customer support strategy and operations for CSL’s vaccine business within a highly regulated healthcare environment. This role is responsible for leading the customer support operating model and partnering across Commercial Operations, Finance, Technology, Compliance, and other key functions to deliver exceptional customer experiences, operational excellence, and sustainable business performance. This leader plays a key role in shaping customer engagement capabilities, advancing digital transformation initiatives, and providing operational insights that support strategic business decisions. This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-Hybrid Principal Accountabilities Customer Support Strategy & Operational Excellence • Lead the development, implementation, and continuous improvement of customer support and customer engagement strategies., • Establish service delivery standards, operating procedures, escalation pathways, and performance metrics., • Monitor key performance indicators and identify opportunities to improve customer experience, efficiency, and effectiveness., • Drive operational excellence initiatives that improve service quality and support business objectives., • Translate customer feedback and operational insights into actionable recommendations. Business Planning, Budget Management & Operational Efficiency • Manage departmental budgets, forecasting activities, and resource planning., • Partner with Finance to support operational reporting and informed business decisions., • Identify opportunities to improve operational efficiency while maintaining service excellence., • Evaluate investments that enhance customer support capabilities and operational performance., • Monitor performance trends and recommend continuous improvement actions. Leadership & Organizational Development • Lead, coach, and develop a high-performing customer engagement organization., • Build leadership capability within the team through coaching, development planning, and succession management., • Foster a culture of accountability, inclusion, collaboration, and continuous improvement., • Partner with HR to support talent planning, organizational design, and workforce development., • Drive employee engagement and retention initiatives. Digital Enablement & Process Improvement • Lead automation and digital transformation initiatives that improve customer interactions and operational effectiveness., • Partner with Technology and Digital teams to enhance systems and customer self-service capabilities., • Champion innovation and process simplification across customer-facing operations., • Support implementation of tools that improve reporting, workflow management, and customer experience. Cross-Functional Leadership & Compliance • Partner with Commercial Operations, Finance, Technology, Compliance, Quality, and Legal teams to support business priorities., • Lead cross-functional initiatives that enhance service delivery and customer satisfaction., • Ensure customer-facing processes meet regulatory, compliance, and audit standards., • Support risk identification and mitigation activities., • Act as a trusted advisor on customer support and customer engagement performance. Job Criteria Scope/Accountability • Leads customer engagement and customer support operations for the CSL vaccine business., • Provides strategic input into customer experience and customer support operating models., • Responsible for departmental budget management and resource planning., • Influences customer support strategy, service delivery, operational performance, and organizational capability development., • Operates within a highly matrixed commercial environment requiring extensive cross-functional collaboration. Impact/Influence/Liaison • Influences leaders across Commercial Operations, Sales, Finance, Technology, Compliance, Quality, Legal, and Customer Operations., • Provides strategic recommendations to senior leadership regarding customer experience and operational performance., • Facilitates alignment across multiple stakeholders to support business objectives., • Represents customer support interests within cross-functional governance and business planning forums. Key Relationships Internal Commercial Operations, Sales Leadership, Finance, Technology, Compliance, Quality, Legal, Executive Leadership External Customers, Distribution Partners, Third-Party Service Providers, Industry Associations (as applicable) Decision Making This role manages complex operational and customer experience challenges requiring strategic thinking, analytical problem solving, and sound judgment. Decisions often involve multiple stakeholders and require consideration of operational, financial, compliance, and people implications. The role is expected to identify risks, evaluate alternatives, and recommend actions that improve customer outcomes and operational performance. Innovation This role drives innovation across customer engagement and customer support operations through process improvement, digital enablement, and operational excellence initiatives. Success requires identifying emerging opportunities, implementing scalable solutions, and continuously enhancing customer experiences while maintaining compliance and operational effectiveness. Travel Requirements • Occasional domestic travel for including internal meetings (i.e., POAs) Knowledge, Skills & Competencies • Knowledge of the pharmaceutical market and regulations, • Excellent leadership, communication, and interpersonal skills., • Ability to think strategically and make sound business decisions., • Strong analytical and problem-solving skills. Minimum Requirements • Bachelor’s Degree required, preferably in Life Sciences, Business/Marketing. MBA or other graduate degree preferred, • Minimum 10+ years' healthcare experience with at least 8 years' pharmaceutical/ biotech in a leadership role, • Experience within pharmaceutical, biotechnology, healthcare, or other highly regulated industries, • Experience with customer experience improvement, operational excellence, and digital enablement initiatives, • Vaccine or biologics experience preferred The expected base salary range for this position at hiring is $245,000 - $300,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.

The Director of Revenue Cycle Management owns the full revenue cycle for a fast-growing personal emergency response system (PERS) business. Our billing is high-volume and recurring for a monthly service for a large, active member base billed to Medicaid, Managed Care Organizations (MCOs), and other payors. \n This leader sets the strategy and runs the daily operation for claims submission, denial and rejection resolution, cash posting, A/R and reporting. Success requires deep payor and Medicaid/MCO knowledge, strong command of HME/DME software, RCM workflows, and the ability to build a team and a set of controls that keep recurring claims clean at scale. \n \n Responsibilities \n \n Strategy & Leadership \n\n • Develop and execute the revenue cycle strategy for PERS recurring billing, aligned with corporate financial goals and growth plans.\n, • Lead, coach and hold accountable the RCM Team Leads and staff across billing, A/R, denials, cash posting and payor portal administration.\n, • Set clear production standards, quality targets and daily operating rhythms for a high-volume team.\n\n \n Recurring Claims and Operations \n\n • Own accurate, timely, on-schedule submission of recurring monthly claims (electronic, paper and portal-based), including rental and service cycle management in Brightree and Office Ally.\n, • Serve as the business owner of Brightree billing configuration: payor setup, billing rules, claim scrubbing edits, recurring-billing runs, ERA/835 auto-posting, reports and user roles. Partner with IT and Brightree on upgrades, enhancements and issue escalation.\n, • Manage clearinghouse relationships and claim-status tools, and drive automation to reduce manual touches per claim.\n\n \n Authorizations and eligibility \n\n • Oversee the authorization and reauthorization process so that recurring services stay covered without gaps, working with intake, operations and payor partners.\n, • Ensure eligibility verification and member-status changes are caught before they turn into denials or write-offs.\n\n \n Denials, rejections and A/R \n\n • Lead denial and rejection resolution: set strategy, ensure daily follow-up, and drive root-cause remediation back to the source (intake, documentation, authorization, billing setup).\n, • Monitor A/R aging, timely filing exposure, appeals and write-offs; run initiatives to reduce aging and improve cash flow.\n, • Track denial trends by payor, plan and denial code, and bring findings and fixes to payors and internal teams.\n\n \n Cash, reconciliation and reporting \n\n • Partner with the Controller and accounting team to reconcile payments and ensure accurate posting of all insurance, partner-pay, ERA/EOB, EFT and non-automated payments.\n, • Review and approve refund and overpayment requests, and ensure posting, deposits and remittances are complete, accurate and on time.\n, • Build and present the KPI package to leadership: clean claim rate, first-pass acceptance, days in A/R, collection rate, denial rate and cash forecast variance.\n\n \n Payors, compliance and process \n\n • Manage payor portal administration, including user access, credentials and compliance, and maintain payor relationships with Medicaid agencies, MCOs and Medicare Advantage plans.\n, • Ensure compliance with payor contracts, state Medicaid rules, HIPAA and applicable DME billing requirements; support audits and payor reviews.\n, • Drive continuous process improvement across billing, collections, denial management, reporting and automation.\n\n \n Qualifications \n \n\n • 7+ years of revenue cycle experience, including 3+ years leading a billing or collections team in a high-volume environment.\n, • Hands-on experience with Brightree (or a comparable DME/HME billing and rental system) and recurring or rental billing cycles.\n, • Deep knowledge of Medicaid reimbursement, state regulatory requirements, and MCO/SNP contract and billing rules.\n, • Working knowledge of ICD-10 and HCPCS coding and CMS-1500 professional claim submission.\n, • Demonstrated success reducing denials and rejections, shortening A/R days and improving clean claim rates.\n, • Experience with authorization and reauthorization workflows, ERA/835 posting and EFT reconciliation.\n, • Strong team management skills, including performance management, training and workflow oversight.\n, • Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, SUMIF, macros) and comfort with BI and reporting tools.\n, • Experience applying automation and AI tools to revenue cycle work (for example claim-status automation, AI-assisted denial analysis, coding or documentation review, and workflow bots), with sound judgment on accuracy, human review and PHI/HIPAA safeguards.\n, • Ability to evaluate AI and automation opportunities, build the business case, pilot them with the team and measure results.\n, • Excellent analytical and problem-solving skills, with clear written and verbal communication.\n\n \n How Success is Measured \n\n • Clean claim rate and first-pass acceptance rate on recurring billing runs\n, • Days in A/R and percentage of A/R over 90 days\n, • Denial rate by payor, and time to resolve denials\n, • Net collection rate and cash versus forecast\n\n \n Compensation \n The anticipated base salary range for this position is $125,000-175,000, depending on experience, skills, and other job-related factors. This position is bonus eligible. \n \n We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and is also the smart thing for our business. We strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply. \n We are an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. \n

Release Train Engineer (RTE) / Agile Coach\n \n Job Posting ID: Release Train Engineer/Agile coach Location: Jersey City, NJ 07310 Contract Duration: 12- 18 months Expected Pay: $95/hr - $100/hr Client: Banking/FinTech \n \n Position Overview \n \n We are seeking an experienced Release Train Engineer (RTE) / Agile Coach to serve as a servant leader and chief coordinator for an Agile Release Train. This individual will partner closely with Product Management, Product Owners, Scrum Masters, Delivery Leads, Engineering teams, and business stakeholders to support the successful planning and execution of large-scale initiatives. \n \n The RTE will facilitate Program Increment Planning, manage cross-team dependencies, resolve impediments, monitor delivery metrics, and promote alignment between business priorities and execution teams. The ideal candidate will have experience improving delivery flow, strengthening team collaboration, and leading complex programs across multiple teams and functional areas. \n \nKey Responsibilities\n \n\n \n • Develop a thorough understanding of application functionality, architecture, and integrations to effectively communicate platform capabilities to business and technology stakeholders.\n \n • Serve as a primary liaison between Lines of Business, Global Technology engineering teams, and enterprise partners.\n \n • Elicit, analyze, and document business, regulatory, and technology requirements.\n \n • Translate requirements into clear user stories, functional specifications, and acceptance criteria.\n \n • Lead end-to-end delivery across the Software Development Lifecycle, including planning, dependency management, milestone tracking, and issue resolution.\n \n • Ensure compliance with change management, risk, governance, and enterprise technology control requirements.\n \n • Execute program and project governance processes, including required forums, documentation, and artifacts.\n \n • Serve as Scrum Master for Agile delivery teams supporting the Mercury platform.\n \n • Facilitate Agile ceremonies and promote adherence to established Agile practices.\n \n • Manage work intake, prioritization, and execution using JIRA workflows and related tools.\n \n • Monitor and report delivery health, Agile metrics, risks, impediments, and cross-team dependencies.\n \n • Partner with GIS, Risk, and enterprise control teams to track and remediate assigned findings.\n \n • Ensure mandatory enterprise deliverables are completed on time, accurately documented, and audit-ready.\n \n • Maintain platform documentation, including process flows, control documentation, training materials, and user-facing resources.\n \n\n \nRequired Qualifications\n \n\n \n • Strong experience as a Release Train Engineer, Senior Scrum Master, Agile Program Manager, or Delivery Lead in a large-scale Agile environment.\n \n • In-depth understanding of Agile, Scrum, Kanban, Lean, and SAFe methodologies.\n \n • Experience facilitating Program Increment Planning and Agile Release Train ceremonies.\n \n • Proven ability to manage cross-functional dependencies across multiple teams.\n \n • Strong stakeholder management and executive communication skills.\n \n • Experience identifying, tracking, escalating, and resolving program-level risks and impediments.\n \n • Ability to analyze delivery metrics and use data to drive continuous improvement.\n \n • Strong facilitation, conflict resolution, and problem-solving skills.\n \n • Experience leading organizational change or Agile transformation initiatives.\n \n • Ability to coordinate complex business and technology programs from planning through delivery.\n \n • Knowledge of project governance, risk management, and regulatory delivery environments.\n \n • Proficiency with JIRA, Azure DevOps, Rally, or similar Agile management tools.\n \n\n \nPreferred Qualifications\n \n\n \n • SAFe Release Train Engineer certification.\n \n • SAFe Program Consultant, Certified Scrum Master, Certified Scrum Professional, or a related Agile certification.\n \n • Experience working within banking, financial services, or another highly regulated environment.\n \n • Knowledge of the technology development lifecycle, software engineering practices, and DevOps principles.\n \n • Experience supporting multiple Agile Release Trains or large-scale portfolio delivery.\n \n • Familiarity with Lean Portfolio Management.\n \n • Experience creating executive reports, portfolio dashboards, and performance metrics.\n \n • Strong background in change management and organizational transformation.\n \n • Knowledge of risk, compliance, audit, and regulatory program delivery.\n \n • Experience coaching Scrum Masters, Product Owners, and Agile delivery teams.\n \n • Ability to influence stakeholders and establish alignment without direct authority.\n \n\n \nThe Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)\n \n \n \n \n

Job Description Nekton Autism - is dedicated to providing Applied Behavior Analysis (ABA) services for children on the autism spectrum aged 0 to 21. Our mission is to empower every child on the autism spectrum to thrive and live independently by enabling Behavior Technicians (BTs) to execute their paramount mission of delivering unparalleled Applied Behavior Analysis (ABA). We are actively seeking passionate Behavior Technicians/RBTs to join our expanding team, playing a crucial role in providing specialized 1-1 treatment in a home-based setting. With our smaller, homegrown approach, the ABA services we provide and the Behavior Technicians we bring into Nekton are our top priority! If you're looking for a fulfilling career where your passion for ABA can make a significant impact, coupled with our comprehensive training, this role is the perfect fit for you. Nekton Autism Offers: Flexible part-time/evening/afternoon hours with the potential for guaranteed hours Paid training and support to boost your confidence in executing ABA treatment plans Adynamic, challenging, and fulfilling team-oriented work environment 1-on-1support from a focused environment Competitive compensation - Pay Range $18 to $28 A pathway for career growth and development (RBT) Responsibilities: Implement ABA treatment plans designed by Board Certified Behavior Analysts (BCBAs) Collect data to monitor the progress and effectiveness of individualized treatment plans and report progress Be responsive to the needs and requests of clients, their families, and supervisors Maintain clear lines of communication with families, supervisors, and other applicable parties Any other tasks outlined by a BCBA/LBA Qualifications: At least 1 year of ABA experience Availability in the afternoon/early evening (Weekends a plus) Registered Behavior Technician Certification (RBT) (Nice to have) A passion for working with clients using Applied Behavior Analysis (ABA) Willingness to learn and receive feedback on performance Bilingual skills are a plus but not required Must have reliable transportation If you have experience in any of the following fields, we encourage you to apply: Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Behavior Technician, Behavior Therapist, Behavioral Health, Behavior Specialist, ABA Therapist, Childcare, Teacher Assistant, Teacher's Aide, Preschool Teacher, Paraprofessional, Youth Program Coordinator, Direct Support Professionals, Behavioral and Social Sciences, Behavioral Health Technician, Babysitting, Mental Health Specialist, Camp Counselor, Coach, Working with Children, Caregiver, Hospice Care, Respite Care, Specialist, Therapist, Interventionist, Technician. E-Verify Participation: This employer participates in E-Verify. Click here to view the E-Verify Poster and your Right to Work. Este empleador participa en E-Verify. Haga clic aquí para ver el cartel de E-Verify y su derecho a trabajar.

Job DescriptionAbout Us Soccer Stars and Amazing Athletes are the leading youth sports enrichment programs serving Long Island and Eastern Queens, providing high-quality soccer and multi-sport experiences for children ages 12 months to 13 years. For nearly 25 years, we've helped thousands of children build confidence, develop athletic skills, and discover a lifelong love of being active. Our programs are offered in schools, parks, community centers, and sports facilities throughout the region, and we're proud to have built one of the strongest coaching teams in youth sports. We believe every great program starts with great coaches. That's why we're looking for an exceptional leader to help recruit, develop, mentor, and elevate our coaching staff. About the Role We're seeking a full-time Youth Sports Development Specialist who is passionate about youth sports, leadership, and developing people. Whether your background is in coaching, physical education, kinesiology, sports management, recreation, athletics, or youth programming, this role offers the opportunity to make a meaningful impact by shaping the quality of our coaching team and the experience of thousands of children each year. You'll spend time in the field observing coaches, providing feedback, leading training sessions, mentoring staff, supporting hiring, and ensuring every Soccer Stars and Amazing Athletes class delivers an exceptional experience. If you love helping others improve, enjoy leading by example, and thrive in a fast-paced environment, we'd love to meet you. What You'll DoLead Coach Development • Lead engaging onboarding and training sessions for new and existing coaches., • Observe coaches in the field and provide meaningful feedback through written evaluations and one-on-one coaching., • Mentor coaches throughout their professional development and serve as a trusted resource., • Identify high-performing coaches and help prepare them for increased leadership opportunities., • Partner with leadership to continuously improve coaching standards across the organization., • Coach classes regularly while modeling best practices and serving as a mentor for fellow coaches., • Fill coaching vacancies as needed to ensure consistent program delivery.Ensure Outstanding Program Quality, • Visit classes, camps, and clinics throughout Long Island and Eastern Queens to ensure a consistently high-quality experience., • Ensure coaches are delivering curriculum with enthusiasm, professionalism, and age-appropriate instruction., • Help identify opportunities to improve program quality before issues arise., • Address coaching-related concerns from parents and partners professionally and promptly., • Serve as a positive ambassador for Soccer Stars and Amazing Athletes at every program location.Support Operations & Hiring, • Assist with coach scheduling to ensure appropriate staffing across all programs., • Support recruiting, interviewing, onboarding, and training of new coaches., • Maintain records of coach evaluations, development plans, and performance., • Help ensure all coaches follow company policies, procedures, and curriculum standards.Equipment & Logistics, • Manage coaching equipment inventory across all program locations., • Coordinate equipment distribution and replacement., • Ensure coaches have the resources needed to deliver exceptional classes., • Develop and maintain organized equipment storage and tracking systems. Why Join Us? As our Youth Sports Development Specialist, you'll directly influence the quality of every program we deliver and help shape the next generation of outstanding youth coaches. This is an opportunity to: • Develop and mentor an incredible coaching team., • Make a lasting impact on thousands of children and families each year., • Join one of the region's fastest-growing youth sports organizations., • Build leadership experience with significant opportunities for career growth., • Help shape the future of youth sports across Long Island and Eastern Queens. Requirements What We're Looking For We're looking for someone who is passionate about developing people and creating outstanding experiences for children. Ideal candidates may have backgrounds in: • Physical Education, • Sports Management, • Kinesiology or Exercise Science, • Recreation Management, • Coaching, • Teaching, • Camp Leadership, • Youth Programming, • AthleticsQualifications, • Experience coaching, teaching, mentoring, or leading youth programs required., • Soccer experience is preferred but not required., • Strong leadership, communication, and interpersonal skills., • Comfortable providing constructive feedback and coaching others., • Highly organized with excellent attention to detail., • Ability to manage multiple priorities in a fast-paced environment., • Comfortable working independently while collaborating with a larger team., • Proficiency with Google Workspace (Docs, Sheets, Calendar, Gmail)., • Valid driver's license and reliable transportation., • Willingness to travel regularly throughout Long Island and Eastern Queens., • Availability to work evenings and weekends as needed. Benefits Benefits • Competitive salary, • Medical, Dental & Vision Insurance Stipend, • Paid Time Off (PTO), • Professional development opportunities, • Career advancement opportunities, • A supportive, energetic, and mission-driven team culture

Job Description Nekton Autism - is dedicated to providing Applied Behavior Analysis (ABA) services for children on the autism spectrum aged 0 to 21. Our mission is to empower every child on the autism spectrum to thrive and live independently by enabling Behavior Technicians (BTs) to execute their paramount mission of delivering unparalleled Applied Behavior Analysis (ABA). We are actively seeking passionate Behavior Technicians/RBTs to join our expanding team, playing a crucial role in providing specialized 1-1 treatment in a home-based setting. With our smaller, homegrown approach, the ABA services we provide and the Behavior Technicians we bring into Nekton are our top priority! If you're looking for a fulfilling career where your passion for ABA can make a significant impact, coupled with our comprehensive training, this role is the perfect fit for you. Nekton Autism Offers: Flexible part-time/evening/afternoon hours with the potential for guaranteed hours Paid training and support to boost your confidence in executing ABA treatment plans Adynamic, challenging, and fulfilling team-oriented work environment 1-on-1support from a focused environment Competitive compensation - Pay Range $18 to $25 A pathway for career growth and development (RBT) Responsibilities: Implement ABA treatment plans designed by Board Certified Behavior Analysts (BCBAs) Collect data to monitor the progress and effectiveness of individualized treatment plans and report progress Be responsive to the needs and requests of clients, their families, and supervisors Maintain clear lines of communication with families, supervisors, and other applicable parties Any other tasks outlined by a BCBA/LBA Qualifications: At least 1 year of ABA experience Availability in the afternoon/early evening (Weekends a plus) Registered Behavior Technician Certification (RBT) (Nice to have) A passion for working with clients using Applied Behavior Analysis (ABA) Willingness to learn and receive feedback on performance Bilingual skills are a plus but not required Must have reliable transportation If you have experience in any of the following fields, we encourage you to apply: Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Behavior Technician, Behavior Therapist, Behavioral Health, Behavior Specialist, ABA Therapist, Childcare, Teacher Assistant, Teacher's Aide, Preschool Teacher, Paraprofessional, Youth Program Coordinator, Direct Support Professionals, Behavioral and Social Sciences, Behavioral Health Technician, Babysitting, Mental Health Specialist, Camp Counselor, Coach, Working with Children, Caregiver, Hospice Care, Respite Care, Specialist, Therapist, Interventionist, Technician. E-Verify Participation: This employer participates in E-Verify. Click here to view the E-Verify Poster and your Right to Work. Este empleador participa en E-Verify. Haga clic aquí para ver el cartel de E-Verify y su derecho a trabajar. INDRBT

Job Description Registered Behavior Technician (RBT) (Float Position) Location: Northern and Central, NJ Job Type: Full Time ABOUT PILLAR CARE CONTINUUM Pillar Care Continuum is dedicated to enhancing the lives of people with disabilities and other special needs by supporting personal growth, independence and participation in the community. Founded in 1953 to meet the needs of children with cerebral palsy and their families, Pillar Care has steadily grown and now delivers life-affirming services to infants, children, adults and their families throughout northern New Jersey through 27 program locations. Pillar Care provides specialized programs to meet a wide range of educational, therapeutic, and social needs of people with various disabilities. The agency serves over 1,650 families each year and employs 700 full- and part-time employees. ABOUT THE OPPORTUNITY Pillar Care Continuum is seeking a full-time Registered Behavior Technician (RBT) to serve in a float capacity across designated residential programs. This position also provides support within the agency’s two adult day programs for behavioral training and implementation purposes. The RBT provides direct behavioral intervention services to adults (21+) with Intellectual and Developmental Disabilities (IDD) and implements Behavior Support Plans under the supervision of the agency’s BCBA. The RBT reports administratively to the Director of Behavioral Services and receives clinical oversight from a BCBA. This role requires flexibility in schedule and travel between locations. Key Responsibilities Behavioral Intervention • Implement individualized Behavior Support Plans (BSPs) and skill acquisition programming., • Deliver 1:1 and group-based ABA interventions., • Support individuals in developing adaptive, communication, and independent living skills., • Assist with behavior reduction strategies using positive behavior supports., • Implement crisis intervention strategies as trained and approved by the agency. Data & Documentation • Collect accurate and objective behavioral data., • Maintain documentation in compliance with Medicaid and agency standards., • Submit timely session notes and required reports. Staff Training & Collaboration • Model and coach Direct Support Professionals (DSPs) on BSP implementation., • Assist the BCBA in staff training within residential and day program settings., • Participate in interdisciplinary team meetings as requested. QUALIFICATIONS: • Active and current RBT certification (required)., • High School Diploma required, Associate’s or Bachelor’s degree in a related field preferred., • Experience working with adults with IDD preferred., • Knowledge of Applied Behavior Analysis (ABA)., • Valid driver’s license and reliable transportation required., • Ability to work flexible hours, including evenings and weekends as needed. COMPENSATION AND BENEFITS Salary : $ $24.00 – $30.00 per hour Pillar Care takes into consideration a combination of candidate’s work experience and qualifications as well as the scope of the role, complexity and external market and internal market value when determining salary level. Benefits: Competitive Insurance Benefits (Medical, Dental, Vision, EAP, Life Insurance) Flexible Spending Account/Health Reimbursement Account Paid Holidays; Generous PTO 401K with Employer Matching This job description is a brief listing of the functions and requirements of the position named above. It is not intended to serve as a contract for employment nor to list in specific detail every aspect of the job nor to limit the performance of those duties. Other tasks may be assigned as deemed necessary by agency administration. Every Pillar Care employee is responsible for the implementation of the Exposure Control Plan (ECP). As specified in our exposure control plan this position is classified as: Category 2 Category 2 Employees who perform tasks that involve no exposure to blood ·or body fluids but may perform unplanned procedures usually performed by Category I employees.

Job Description Harlem Children’s Zone (HCZ), a world-renowned education and poverty-fighting organization based in New York, seeks an enthusiastic, dedicated, and mission-aligned Program Coordinator to support our After-School Programs. The Program Coordinator will bring a passion for the mission of Harlem Children’s Zone: breaking the cycle of intergenerational poverty through comprehensive, on-the-ground programming that creates opportunities for children and families to thrive in school, work, and life. The Program Coordinator will join a team that provides academic support, leadership development, and high school and college preparation opportunities for youth across HCZ’s After-School Programs. The ideal candidate will provide effective leadership and support key programmatic functions including operational planning, resource management, staff development, curriculum implementation, and cross-site collaboration. The Program Coordinator serves as an integral member of the management team and reports to the Director and Assistant Director. For more information, check out Want to Work at Harlem Children’s Zone? Here’s 7 Things You Need to Know. Requirements • Bachelor's degree preferred in Education, Youth Development, Human Services, Social Work, Recreation, Nonprofit Management, or a related field, • Equivalent combinations of education, training, and relevant professional experience will be considered, • 2+ years of experience working directly with youth in an after-school, education, youth development, nonprofit, recreation, or community-based setting, • Experience coordinating programs, activities, events, or services that support youth development and participant engagement, • Experience supervising, coaching, or supporting staff, interns, volunteers, or program participants, • Demonstrated ability to build positive relationships with youth, families, school personnel, and community partners, • Strong organizational, communication, and problem-solving skills, • Experience using data, documentation, or reporting tools to track participation, monitor outcomes, and support program improvement preferred, • Ability to work a flexible schedule, including after-school hours, based on program need Who You Are • Passionate about the mission of Harlem Children's Zone and committed to creating positive outcomes for youth and families, • A relationship-builder who can establish trust and effectively engage students, families, staff, school partners, and community stakeholders, • A strong people leader who can motivate, coach, and develop staff while fostering a positive and accountable team culture, • Student-centered and committed to creating safe, engaging, and inclusive environments where young people can thrive, • Highly organized with the ability to manage multiple priorities, navigate competing demands, and maintain attention to detail, • A proactive problem-solver who can think critically, make sound decisions, and respond effectively to operational and programmatic challenges, • Skilled at using data and program insights to monitor progress, inform decisions, and support continuous improvement, • Strong written and verbal communicator with the ability to adapt communication styles to diverse audiences, • Collaborative and able to work effectively across teams, departments, and program sites, • Adaptable, resourceful, and comfortable working in a fast-paced, mission-driven environment, • Energetic, motivated self-starter who leads with professionalism, initiative, and accountability What You'll Do • Support the day-to-day operations of the after-school program to ensure a safe, engaging, and high-quality experience for participants, • Supervise, coach, and develop frontline staff, providing ongoing feedback, training, and support to promote strong program outcomes, • Monitor student attendance, participation, and engagement, implementing strategies to improve retention and overall program success, • Foster positive relationships with students, families, school personnel, and community partners to support participant growth and achievement, • Assist in the development and implementation of curriculum, enrichment activities, and programming that align with organizational goals and participant needs, • Utilize data and program metrics to monitor performance, identify trends, and support continuous improvement efforts, • Coordinate program events, meetings, and activities that enhance the overall participant and family experience, • Ensure compliance with HCZ, funder, and program policies, procedures, and safety standards, • Collaborate with site leadership and cross-functional teams to strengthen program quality and achieve established goals, • Prepare reports, maintain accurate records, and perform other duties as assigned Schedule • This role requires an 8-hour shift Monday through Friday, scheduled between 9:00 a.m. and 8:00 p.m. Final hours will be based on program assignment and operational needs of the after-school site/program., • Summer Schedule: To support summer camp operations, employees work an 8-hour shift within a schedule that may range from 7:00 a.m. to 6:00 p.m. Summer hours are determined by the site and program assignment you support during the school year. Benefits As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. We offer highly competitive salaries, a comprehensive benefits package, and opportunities for growth. Our exceptional full-time benefits include: • Highly competitive base salaries, • Paid time off, • Employee referral bonus, • Career advancement, • No-cost health insurance, • Life Insurance, • Short-and long-term disability, • Additional voluntary benefits, • Wellness discounts, • Commuter benefits, • Financial wellness perks, • Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.) The salary range for this position is $55,000-$60,000 per year. To be considered, interested applicants should apply directly through the posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone and Promise Academy Charter Schools will not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States. Harlem Children’s Zone is an EOE.

Job Description Nekton Autism - is dedicated to providing Applied Behavior Analysis (ABA) services for children on the autism spectrum aged 0 to 21. Our mission is to empower every child on the autism spectrum to thrive and live independently by enabling Behavior Technicians (BTs) to execute their paramount mission of delivering unparalleled Applied Behavior Analysis (ABA). We are actively seeking passionate Behavior Technicians/RBTs to join our expanding team, playing a crucial role in providing specialized 1-1 treatment in a home-based setting. With our smaller, homegrown approach, the ABA services we provide and the Behavior Technicians we bring into Nekton are our top priority! If you're looking for a fulfilling career where your passion for ABA can make a significant impact, coupled with our comprehensive training, this role is the perfect fit for you. Nekton Autism Offers: Flexible part-time/evening/afternoon hours with the potential for guaranteed hours Paid training and support to boost your confidence in executing ABA treatment plans Adynamic, challenging, and fulfilling team-oriented work environment 1-on-1support from a focused environment Competitive compensation - Pay Range $18 to $25 A pathway for career growth and development (RBT) Responsibilities: Implement ABA treatment plans designed by Board Certified Behavior Analysts (BCBAs) Collect data to monitor the progress and effectiveness of individualized treatment plans and report progress Be responsive to the needs and requests of clients, their families, and supervisors Maintain clear lines of communication with families, supervisors, and other applicable parties Any other tasks outlined by a BCBA/LBA Qualifications: At least 1 year of ABA experience Availability in the afternoon/early evening (Weekends a plus) Registered Behavior Technician Certification (RBT) (Nice to have) A passion for working with clients using Applied Behavior Analysis (ABA) Willingness to learn and receive feedback on performance Bilingual skills are a plus but not required Must have reliable transportation If you have experience in any of the following fields, we encourage you to apply: Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Behavior Technician, Behavior Therapist, Behavioral Health, Behavior Specialist, ABA Therapist, Childcare, Teacher Assistant, Teacher's Aide, Preschool Teacher, Paraprofessional, Youth Program Coordinator, Direct Support Professionals, Behavioral and Social Sciences, Behavioral Health Technician, Babysitting, Mental Health Specialist, Camp Counselor, Coach, Working with Children, Caregiver, Hospice Care, Respite Care, Specialist, Therapist, Interventionist, Technician. E-Verify Participation: This employer participates in E-Verify. Click here to view the E-Verify Poster and your Right to Work. Este empleador participa en E-Verify. Haga clic aquí para ver el cartel de E-Verify y su derecho a trabajar.

Job Description JOIN OUR NETWORK OF REGIONAL RECESS COACHES Join us at Kids in the Game to help us change the way kids play! Be part of a team dedicated to providing enriching recess experiences for children, fostering their growth, and promoting a love for physical activity and learning. If you have experience leading games for large groups of kids, want to become a PE teacher or stronger coach, or already have an educational background in physical education and sports management, this role is for you! WHO WE ARE Kids in the Game sport and enrichment-based programs can be found in schools and communities across New York City, serving thousands of children every year. Our goal is to provide positive experiences and opportunities through sports and creative play. We inspire kids to embrace new experiences, adopt a healthy lifestyle, and build integrity. Our work is focused on achieving four ultimate impacts: • Enhancing emotional intelligence, • Creating a positive sense of self, • Developing NYC into the nation’s top talent hub Integrating our communities, • Narrowing the income inequality gaps Kids in the Game is a Certified B Corporation and we’re committed to doing business for good. We are striving every day to have a positive impact on the lives of our youth, and we believe that it all starts with being the best part of their day. WHAT WE ARE LOOKING FOR We are actively seeking coaches, college students, and youth development specialists to join our dynamic team of recess coaches from November 2026 through June 2027. As a valued member of Kids in the Game, you will be able to help us follow and model our 5 organizational core values through action: • Positivity: Create an energetic and uplifting environment where kids feel excited to participate., • Empathy: Show understanding and support for each child’s unique needs and emotions., • Commitment: Be dependable and deliver consistent, high-quality programming., • Ambition: Strive to continuously improve as a coach and inspire youth to set and achieve personal goals., • Inclusivity: Ensure every child, regardless of ability or background, feels welcomed and valued WHAT WE ARE LOOKING FOR Our regional subs would be responsible for working 3-5 days per week, preferably between 9:00am-2pm. They would be assigned to “home base” locations for a recess site in the morning within their designated region. • We are actively recruiting coaches who can commute to multiple Brooklyn neighborhoods., • If there is a coach absent at another program, the Regional Sub will be reassigned to cover their recess programs within their region (Brooklyn)., • Regional subs would be working closely with our Program Management Team and Scheduling Manager to ensure available shifts are covered, and the on-site expectations at each location are met for the program type., • Regional Subs would implement a series of age-appropriate group games and activities across programs for children and young adults from Pre-K to middle school., • Typically, our coaches work anywhere from 2-5 days and 10-20 hours per week (depending on availability and skill set) at a competitive hourly rate. Position Responsibilities: • Commit to a weekly schedule of recess at assigned schools located in Brooklyn., • Ability to receive day-of communications by text and /or phone call to cover immediate subbing needs and shift coverages, • Recess coaches can expect advance notice of 1-3 hours for schedule changes between the hours of 7:30am-9:00am., • Advance notice is always preferable, but when call-outs happen, we will need Regional Subs to be flexible and commit to these immediate schedule changes., • Demonstrate strong organizational and communication skills to respond quickly to our scheduling team and stay flexible with scheduling changes., • Travel within two boroughs each day to support different programs and lead sports / fitness activities. Programming & Facilitation • Organize and lead structured games, sports, and active play opportunities during recess periods., • Recess Style games: switch, four corners, fireball, wizardball, soccer, basketball, etc, • Work effectively with your co-coach(es) on a daily basis to run recess periods of 20-25 minutes for groups of 40-80 children in collaboration with school aides who are present during recess periods, • You should expect to see 4-6 recess groups per day broken down into age levels, • Encourage participation in structured game play areas with different game stations available, promoting physical activity for all students., • Coaches must be able to set up and lead games in various stations., • Adapt games and sports to meet varying age groups and skill levels, plus in different spaces and weather conditions., • Coaches will be expected to be outside for recess during the fall and winter, even with cold weather. Kids in the Game provides recess jackets for those seasons, • Schools will make a call for when recess goes from outside to inside due to weather, • Coaches must be able to adapt to indoor recess schedules quickly and effectively. You will be expected to partner with school aides and teachers more during this time., • Promote teamwork, sportsmanship, and fair play in all activities. Engagement & Relationship Building • Build positive relationships with students, serving as a supportive and encouraging role model., • Foster an inclusive environment where all students feel welcome, safe, and valued., • Use positive reinforcement and proactive behavior management strategies to support social-emotional growth., • Use positive language at all times when engaging with the students. Safety & Supervision • Actively supervise students during all recess periods to ensure safety and positive interactions., • Monitor and address conflicts appropriately, promoting problem-solving and respectful communication among students., • Maintain safe play spaces by inspecting equipment and play areas regularly., • Maintain awareness of emergency procedures and act quickly when needed. Collaboration & Communication • Work closely with school staff to align recess programming with the school’s culture and behavioral expectations plus aligning with Kids in the Game standards., • Communicate any student concerns, incidents, or equipment needs to site leadership., • Attend required trainings, team meetings, and performance check-ins. Professionalism & Representation • Arrive prepared, on time, and ready to actively engage with youth., • Lateness and absences will be tracked through our call out policy, • Excessive tardiness and absences could result in reduced schedules or more, • Be prepared in proper uniform for every day of program., • Company shirt or sweater (log visible at all times), • Sneakers / Close-Toed walking shoes, • No Crocs or sandals, • Athletic shorts or sweatpants, • Uphold the organization’s mission and values both in and out of the program., • Demonstrate integrity, reliability, and a strong work ethic. Compensation: This is a part-time, hourly position. We offer competitive hourly rates in the range of $23-$25 / hour for Regional Substitute Coaches based on prior experience as a general coach, teacher, youth development specialist, or activity specialist. Requirements WHAT WE ARE GOING TO LOVE ABOUT YOU Our ideal coach would meet some or all of the following qualifications: • Experience coaching or teaching groups of elementary and/or middle school children., • Possess at least two years of prior coaching or teaching experience in summer camps, recess, PE, or after school., • Possess strong interpersonal skills to relate to younger children, work with different age groups, and partner with school staff to support children’s physical and emotional needs., • Be available to work Monday - Friday during recess hours (10am-2pm) to teach lessons and facilitate group games with a variety of students., • Able to reliably commute to multiple locations across Brooklyn and be flexible with schedule changes., • Up-to-date physical and tuberculosis test documentation will be required before starting., • You must pass Federal and NY State background checks and be willing to complete Department of Education fingerprinting prior to starting., • CPR, First Aid, and AED certifications are a plus. Physical Requirements & Active Coaching Expectations At Kids in the Game, our coaches are active, engaged, and present with kids—on the playground, in the gym, and out in the community. The physical requirements below reflect the essential functions of our coaching roles and the dynamic environments in which our programs take place. We are committed to providing reasonable accommodations to support individuals with disabilities in performing these essential functions. Physical activity levels may vary by coaching placement (recess, PE, after school, or summer camp), but all roles involve active supervision, movement, and hands-on engagement with children. Active supervision & physical requirements include: • Ability to stand and walk for extended periods of time, including during outdoor activities, playground supervision, gym classes, or park-based programming., • Ability to walk to and from nearby program locations or parks, sometimes several blocks, while supervising children., • Ability to bend, kneel, crouch, and reach to engage with children at their level, assist with activities, or provide support as needed., • Ability to climb stairs in school buildings or community facilities., • Ability to lift and carry up to 25–40 pounds, including sports equipment, activity supplies, or personal belongings (weight may vary by role)., • Ability to participate in active games and movement-based activities, including running, jumping, throwing, and demonstrating basic sports skills., • Ability to work outdoors in varying weather conditions, including heat, cold, or light rain, depending on program needs., • Ability to maintain visual and auditory awareness to supervise children effectively and ensure safety in active environments. OUR COMMITMENT TO YOU At Kids in the Game, you can expect to be welcomed into an engaging and spirited environment that emphasizes the importance of teamwork, open communication, and collaboration. We are proud to foster an inclusive environment where our team members feel respected by and connected to one another. We value the unique experiences, perspectives, and passions of our employees, and we look forward to adding dynamic personalities to our team. Diversity, Equity, and Inclusion: We are committed to creating a diverse, equitable and inclusive work environment for all of our employees. We recruit employees from across the city, state, and country, from all cultural and socio-economic backgrounds. We have developed partnerships with organizations that allow us to target our hiring practices to include chronically discriminated against or low-income groups, and improve their access to high-quality employment opportunities.

Location: New York, NY (hybrid, 3 days per week in office) \n Employment type: Full-time \n Salary range: $190,000–210,000 base, plus annual performance bonus \n Reports to: Chief Business Officer \n \n About Curacity \n Curacity is a two-sided marketplace connecting travel brands that need to be discovered with the publishers, travel writers, and content creators travelers actually trust. Hotels and cruise brands define the editorial coverage they need; our network of publishers and creators produces original content; Curacity coordinates the fulfillment and measures the outcomes. \n We operate two products on that network. VISTA Core distributes original editorial recommendations through premium publisher audiences and measures the incremental bookings and revenue they generate. VISTA AI builds the distributed editorial footprint that influences whether a property gets recommended when travelers ask ChatGPT, Perplexity, Google AI Mode, or Gemini where to stay. \n Curacity partners with publications including AFAR and Travel + Leisure, and was named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024. We are headquartered in New York with an office in Stamford, CT. \n \n About The Role \n We're looking for a commercially driven, AI-native leader to transform Customer Success into a strategic account management organization focused on customer retention, revenue growth, and measurable business impact. \n \n You'll lead an existing team of Customer Success Managers, evolving the function from primarily reactive account management and reporting performance to proactively growing customer relationships, identifying commercial opportunities, and demonstrating the value Curacity delivers. \n This is a hands-on leadership role. You'll personally build relationships with senior executives at our largest clients, lead strategic account planning, and help customers understand how premium editorial distribution, incremental impact measurement, and AI recommendation insights contribute to their business objectives. \n \n You'll also be a builder. We believe AI should fundamentally change how a Customer Success organization operates. We're looking for someone who has already built and deployed AI-powered tools and workflows that improve productivity, customer intelligence, or revenue outcomes — and who is comfortable creating solutions without waiting for Product or Engineering to deliver every tool. \n \n What You'll Do \n \n Own Retention and Customer Revenue Growth \n\n • Own gross revenue retention (GRR) and net revenue retention (NRR), with direct accountability for renewals, cross-sell, and upsell across existing customer relationships.\n, • Develop proactive account strategies that identify growth opportunities, renewal risks, executive relationships, and measurable customer outcomes.\n, • Build a systematic cross-sell motion between VISTA Core and VISTA AI, expanding the value and breadth of existing customer relationships.\n, • Establish early-warning systems for churn risk and lead proactive retention strategies well before renewal decisions.\n, • Partner closely with the VP of Sales on strategic account planning and enterprise relationships. Customer Success owns retention and revenue growth within existing customer relationships; Sales owns expansion into additional properties across hotel brand and management company portfolios.\n, • Build a predictable operating cadence around retention forecasts, upsell pipelines, customer health, and commercial performance.\n\n \n Elevate Executive Relationships and Strategic Engagement \n\n • Serve as a senior executive relationship owner for Curacity's largest and most strategically important clients, alongside the VP of Sales.\n, • Build trusted relationships with CMOs, VPs of Marketing, commercial leaders, and other senior decision-makers across hotel brands, management companies, and major properties.\n, • Establish a regular cadence of in-person customer visits, executive business reviews, and strategic planning sessions.\n, • Lead Curacity's Customer Council, bringing together senior customers to exchange perspectives, provide feedback, and help inform our strategic direction.\n, • Help customers connect Curacity's capabilities to their broader marketing, distribution, and revenue strategies.\n, • Personally engage in high-stakes renewals, complex measurement discussions, executive escalations, and significant growth opportunities.\n\n \n Turn Measurement and Insights Into Commercial Value \n\n • Lead the delivery and strategic interpretation of incremental impact studies, helping customers understand incremental booking lift, revenue lift, and return on investment.\n, • Ensure the team can confidently explain attribution methodologies, test-versus-control studies, incrementality, and how Curacity's results fit within a customer's broader marketing measurement framework.\n, • Translate VISTA Intelligence data — including AI recommendation share, recommendation lift and competitive benchmarking — into actionable customer strategies.\n, • Transform business reviews from reporting exercises into forward-looking discussions about performance, opportunities, and investment decisions.\n, • Partner with Data, Insights, and Product teams to improve how customer outcomes are measured, communicated, and used to inform account strategy.\n, • Establish a consistent, high-quality standard for executive presentations, impact studies, and strategic recommendations.\n\n \n Build an AI-Native Customer Success Organization \n\n • Personally design, prototype, and deploy AI-powered workflows that make the team more effective and commercially productive.\n, • Identify opportunities to automate routine reporting, account research, meeting preparation, customer intelligence, renewal risk monitoring, and administrative workflows.\n, • Build tools that surface cross-sell and upsell opportunities, synthesize customer performance data, and help CSMs prepare more compelling executive recommendations.\n, • Use commercially available AI tools, automation platforms, and integrations to deliver working solutions quickly, partnering with Product and Engineering when production-grade integration, data governance, or security requirements demand it.\n, • Establish measurable productivity and revenue outcomes for AI initiatives, rather than treating AI adoption as an end in itself.\n, • Train the team to use and continuously improve these tools, freeing capacity for higher-value customer engagement.\n\n \n Transform & Develop The Team \n\n • Evaluate the team's capabilities, establish expectations for senior account management, and create development plans for individuals with the potential to grow.\n, • Coach CSMs on executive communication, commercial negotiation, strategic account planning, measurement, and consultative selling.\n, • Create clear account segmentation, coverage models, performance standards, and accountability.\n, • Build a culture that combines strong customer advocacy with commercial discipline, analytical rigor, and a bias toward action.\n\n \n Required Qualifications \n\n • 10+ years of relevant experience in Customer Success, strategic account management, client services, or commercial leadership, including 5+ years leading customer-facing teams.\n, • Significant experience in digital media, advertising technology, marketing technology, or a closely related measurement-driven business.\n, • Proven accountability for retention, cross-sell, upsell, and revenue growth within an existing customer base.\n, • Strong understanding of digital marketing measurement, attribution methodologies, incrementality, experimentation, and marketing ROI.\n, • Demonstrated ability to translate complex analytics and performance data into commercially compelling insights and recommendations.\n, • Experience building and maintaining senior executive relationships, including presenting to CMOs and other C-suite decision-makers.\n, • A track record of coaching, developing, and upgrading teams to deliver stronger commercial outcomes.\n, • Hands-on experience building and deploying AI-powered tools or automated workflows used by customer-facing teams, with measurable productivity or business impact. We'll ask you to show us what you've built.\n, • Strong commercial judgment, analytical fluency, and comfort navigating complex customer relationships and negotiations.\n, • A builder's mentality, with the ability to operate effectively in a fast-moving, entrepreneurial environment.\n, • Willingness to travel regularly for customer meetings, executive business reviews, and industry events.\n\n \n Preferred Qualifications \n\n • Experience working with hotels, hospitality brands, or travel technology \n, • Familiarity with marketing mix modeling, controlled experiments, conversion lift studies, or other incremental measurement approaches.\n, • Experience with AI search, generative engine optimization (GEO), or AI visibility and recommendation analytics.\n, • Experience leading a Customer Success transformation from reactive account management to proactive commercial ownership.\n, • Experience implementing AI agents, CRM automations, data integrations, or internal productivity applications.\n\n \n What We Offer \n Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including: \n \n\n • Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution\n, • Retirement: 401(k) match – up to 4% of your total eligible compensation matched dollar-for-dollar (US-based employees)\n, • Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year\n, • PTO: Generous PTO policy, in addition to 10+ public holiday closure dates\n, • Wellness: $100 monthly stipend for health and wellness-related activities\n, • Recognition: Birthday, anniversary, and other everyday surprises and gifts to recognize our team members\n, • Culture: Casual, collaborative (and dog-friendly!) work environment in the heart of Flatiron\n\n \n Equal Opportunity \n Curacity is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Restaurant General Manager / Assistant General Manager – Upscale Dining \n Location: New York City, NY \n Job Type: Full-Time \n Industry: Upscale / Fine Dining \n \n We are seeking experienced and passionate restaurant leaders for General Manager and Assistant General Manager opportunities with a growing upscale restaurant group in NYC. \n These roles are ideal for hospitality professionals with strong leadership skills, a passion for guest service, and experience managing high-volume upscale or fine dining establishments. \n \n Key Responsibilities \n\n • Oversee daily restaurant operations and ensure exceptional guest experiences.\n, • Lead, coach, and develop front-of-house teams.\n, • Collaborate with culinary leadership to ensure smooth coordination between kitchen and service teams.\n, • Manage staffing, scheduling, shift coverage, and labor costs.\n, • Monitor sales, operational performance, and financial results.\n, • Maintain food safety, sanitation, and service standards.\n, • Handle guest feedback and resolve concerns professionally.\n, • Build a positive team culture while maintaining high service standards.\n\n \n Qualifications \n For General Manager: \n\n • 3+ years of experience as a Restaurant General Manager.\n, • Experience managing an upscale restaurant with $6M+ in annual revenue.\n\n For Assistant General Manager: \n\n • 2+ years of experience as an Assistant General Manager.\n, • Experience in an upscale or fine dining restaurant with $4M+ in annual revenue.\n\n \n Additional Requirements: \n\n • Strong leadership, communication, and team management skills.\n, • Excellent understanding of restaurant operations and labor cost management.\n, • Passion for hospitality and delivering outstanding guest experiences.\n, • Ability to work independently in a fast-paced environment.\n\n

Job DescriptionHVAC/R Service Manager HVAC/R Service Managers oversee daily area operations, lead field teams, and ensure Helios consistently meets customer expectations and service-level agreements (SLAs). This is a hands-on leadership role that requires a strong presence in the field, working directly with technicians and Field Supervisors to support service calls, resolve technical challenges, improve performance, and maintain high standards of service quality and safety. In addition to field responsibilities, the Service Manager oversees administrative functions, including reporting, scheduling coordination, performance management, documentation, and operational planning. The Service Manager reports to the Regional Director of Operations and manages Field Supervisors and Service Technicians, with team size varying by state. What Sets Helios Apart Health benefits start DAY ONE, including an employee-only ZERO-cost option 401(k) with company match Generous PTO policy in addition to paid holidays Career growth opportunities and a promote-from-within culture Incentive, bonus, and employee recognition programs Company vehicle, fuel card, smartphone, and uniforms Continuing education and professional development through Helios University What Helios Needs From You Field Leadership and Technician Support Maintain a consistent presence in the field, regularly visiting job sites and working alongside technicians to understand operational challenges and support service delivery. Conduct field visits, ride-alongs, and job-site observations to evaluate technician performance, reinforce service standards, and identify opportunities for improvement. Provide hands-on technical guidance and assist technicians with troubleshooting complex HVAC/R systems, diagnosing problems, and resolving service issues. Coach, mentor, and develop Field Supervisors and Technicians to improve technical capabilities, productivity, professionalism, and customer satisfaction. Ensure technicians follow company procedures, safety requirements, and established quality standards. Assist with escalated customer concerns and challenging service calls to ensure timely, effective resolution. Team Management and Development Lead, supervise, and hold Field Supervisors and Technicians accountable for performance, productivity, attendance, and compliance with company expectations. Maintain clear and consistent communication across field teams, dispatch, customers, and leadership. Participate in recruiting, interviewing, hiring, onboarding, and training field personnel. Identify skill gaps and training needs, coordinate appropriate development opportunities, and support ongoing technician growth. Foster a culture of accountability, teamwork, professionalism, and continuous improvement. Administrative and Operational Responsibilities Complete required administrative duties, including service reports, performance documentation, operational reporting, and employee records. Coordinate with dispatch and field personnel to support scheduling, workload distribution, service coverage, and timely completion of customer work. Monitor service-level agreements, response times, work-order completion, technician productivity, and overall service performance. Review service documentation and ensure accurate, timely completion of work orders and required system updates. Manage or oversee the availability and appropriate use of parts, tools, equipment, safety supplies, and company vehicles. Assist with inventory control, purchasing coordination, and resource planning to minimize downtime and maintain operational efficiency. Partner with the Regional Director of Operations to review performance metrics, address operational gaps, and execute improvement plans. Balance time in the field with administrative responsibilities to ensure both technicians and the overall operation receive the support needed to succeed. What Sets You Apart 5+ years of hands-on HVAC/R field experience. Previous experience in HVAC/R service management or field leadership. Universal EPA certification. Valid driver's license and ability to travel regularly to job sites and customer locations within the assigned area. Advanced knowledge of air conditioning, refrigeration, heating systems, troubleshooting, and service practices. Demonstrated ability to diagnose technical issues, guide technicians, and resolve complex field challenges. Strong leadership, coaching, communication, and interpersonal skills. Ability to manage competing priorities and balance field responsibilities with administrative and operational demands. Basic computer proficiency, including the use of an iPad, smartphone, and service-management systems for communication, reporting, and documentation. Strong organizational skills, attention to detail, and a commitment to safety, quality, and customer satisfaction. Compensation Helios determines compensation based on labor market conditions across several U.S. geographic markets. The base salary for this position ranges from $95,000 to $105,000 annually. Compensation is determined by factors including geographic location, job-related knowledge, skills, and experience. Equal Employment Opportunity Helios is an equal opportunity employer. The company provides equal employment opportunities to qualified individuals without regard to race, color, creed, religion, sex, national origin, age, disability, medical condition, genetic characteristics, veteran status, citizenship, ancestry, marital status, gender, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms, conditions, and privileges of employment. #LI-JM3

Job DescriptionFull Time Opportunity 4 days Onsite/1 remote I am looking for an experienced and service-oriented IT professional to provide white-glove, end-to-end technology support to executive leadership. This role ensures executives remain productive and secure whether in the office, remote, traveling, or presenting at board meetings. You will be the primary point of contact for all executive technology needs, coordinating across IT operations, security, and vendors to deliver an exceptional executive technology experience. Responsibilities VIP End-User Support • Provide proactive and responsive L2/L3 support for executives and their assistants— Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line-of-business apps., • Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices., • Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication., • Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed., • Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management. Meetings, AV, and Events, • Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers)., • Conduct pre-flight checks, live monitoring, and post-event debriefs; prepare contingency plans., • Coordinate with Facilities/AV vendors for reliable, high-quality experience. Mobility & Remote Work • Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN), • Provide travel kits, adapters, and international connectivity support; create executive travel checklists. Security & Confidentiality, • Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling., • Support incident response activities for executive accounts/devices; ensure encryption, endpoint protection, and secure collaboration., • Handle sensitive information with strict confidentiality. Productivity & Enablement • Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, signature management, OneDrive/SharePoint rights, and file collaboration., • Create concise quick-reference guides and one-pagers tailored to executive preferences. Operational Excellence • Maintain executive technology standards, runbooks, device inventories, and support documentation., • Track SLAs/OLAs for executive tickets; provide regular status updates to leadership., • Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed. Qualifications, • 7 years of IT support experience, including 3–5 years providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation., • Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune., • Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations., • Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management., • Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration., • Microsoft, ITIL, or other relevant technical certifications are preferred. Must-have / non-negotiable • Strong executive/VIP support experience and a true white-glove service mindset, • Excellent communication and interpersonal skills, • Professional, patient, discreet and comfortable working directly with senior executives, • Strong general Windows, mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience, • Comfortable supporting executive meetings, conference rooms and presentations, • Strong problem-solving skills and, most importantly, ownership — if they don't know the answer, they stay with the issue and bring in the right resources until it is resolved, • Collaborative team player, • Ability to be onsite in NYC four days per week and responsive when executive needs arise Preferred / nice-to-have • Intune, Exchange Online, SharePoint and OneDrive experience, • Teams Rooms / Zoom Rooms and specific AV platforms such as Poly, Logitech or Crestron, • Networking/VPN and endpoint-management experience, • Microsoft, ITIL or similar certifications, • Broader cybersecurity knowledge Personal Attributes • Excellent verbal, written, and interpersonal communication skills., • Strong customer service and executive support mindset., • Excellent problem-solving and analytical abilities., • Professional, discreet, and able to maintain confidentiality., • Highly organized with strong attention to detail., • Self-motivated and able to work independently., • Ability to prioritize and perform under pressure., • Adaptable, dependable, and collaborative team player., • Strong commitment to continuous learning and technology improvement. Key Performance Indicators • Executive satisfaction and first-contact resolution rates for VIP tickets, • Executive satisfaction and service quality, • First-contact resolution and SLA compliance, • Reliability of executive meetings and Board events, • Executive device security and compliance, • Continuous service improvement and documentation Please feel free to reach out to me if you are interested. Lori Sklarski Senior Technical Recruiter, PRI Technology Lori.sklarski@pritechnology.com Direct:(973)-354-2797 Office: 973.732.5454 x27 Cell: 973.432.9968 www.pritechnology.com

Job Description Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. ResiBridge is an independent Internet Service Provider of low-cost connectivity options that empower communities to stay connected. Our mission is simple: provide seamless internet access through professional-grade routers, free installation, and unparalleled service. Currently serving portions of Maryland, Ohio, Kentucky and the New York City metropolitan area including Newark, New Jersey, ResiBridge is rapidly expanding to other cities across the US. We design, build, and manage a cutting-edge hybrid network comprising fiber-optic technology and high-capacity wireless links, optimized for multi-dwelling units (MDUs). Leveraging innovative technologies traditionally reserved for commercial applications, ResiBridge delivers exceptional performance and bandwidth, ensuring a superior customer experience from initial onboarding to ongoing support. At ResiBridge, we value innovation, collaboration, and customer-first solutions. We strive to create an inclusive and supportive workplace where every team member can thrive and make a meaningful impact. ResiBridge is seeking a highly skilled and field-savvy Lead Network Deployment Technician to serve as a technical leader and mentor to our field deployment team. You will set the standard for build quality, speed, and professionalism, working side-by-side with technicians to ensure efficient installations, accurate documentation, and exceptional service delivery across our growing broadband footprint. Responsibilities: • Serve as the "gold standard" technician, modeling best practices and high-quality workmanship in the field, • Mentor and coach deployment technicians, training them on procedures, tools, and technical standards, • Perform advanced installation and troubleshooting tasks for fiber and wireless deployments, • Lead complex installations, retrofits, or service calls requiring high attention to detail, • Review and ensure as-builts, photos, and documentation are completed correctly in the field, • Assist with field QC, validating cable runs, terminations, equipment configuration, and signal testing, • Coordinate with the Network Deployment Manager to ensure proper materials, tools, and manpower are available, • Represent ResiBridge professionally with residents, building staff, and property managers Requirements: • Experience: A minimum of 3-5 years of fiber optic, Coax, Ethernet or similar cabling experience. This includes extensive hands-on experience with the installation, testing, and maintenance of Cat-5/5E/6/6A cables, fiber optics, fiber connectors, patch panels, and rack equipment., • Technical Proficiency: Demonstrated expertise in the installation of internet broadband infrastructure is essential. Candidates must be proficient in all aspects of network cabling and infrastructure setup., • Licensing: A valid driver license is required for this position, • Technical Documentation: Ability to accurately create, read, understand, and follow detailed work orders, blueprints, and scope documents., • Schedule Flexibility: Must be willing and able to adapt to a flexible working schedule, which may include evenings and weekends to meet project deadlines., • Tool Proficiency: Familiarity with a variety of hand and power tools is essential for efficient and safe completion of tasks., • Physical Requirements: Comfortable working in confined spaces such as basements, electrical closets, shaftways, etc. The position also requires the capability of lifting up to 75 lbs and working at heights (ladders/rooftops)., • Customer Service Skills: Excellent communication and customer service skills, with the ability to explain technical details to non-technical stakeholders. Nice-to-Haves: While not required, the following qualifications will be considered a significant plus: • Advanced Wireless Knowledge: Past experience with wireless backhaul technologies, including familiarity with 5GHz, 24GHz, 60GHz, and 70/80GHz frequency bands. This includes understanding the principles of operation, installation, and troubleshooting of wireless backhaul systems. Exact compensation may vary based on skills, experience, and location. Salary Range $60,000—$75,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. \n At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. \n This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. \n\n \n \n The Role\n \n \n As an Account Director II Forward Deployed, you will own expansion and modernization across a portfolio of complex, high-profile Regional Enterprise accounts by connecting customer priorities to measurable outcomes enabled by network, cloud, security, managed services, and related technology solutions. You independently plan the account approach, create demand, shape commercial outcomes, and lead cross-functional pursuit teams without formal authority. Your deep understanding of customer business and financial priorities, market context, and relevant solutions makes you a trusted specialist who develops customers’ and colleagues’ understanding. \n \n \n \n \n The Main Responsibilities\n \n \n \n • Own and execute account strategies for complex or high-profile Regional Enterprise customers, including accounts with significant revenue, broad geographic reach, and diverse needs. \n, • Analyze each customer’s business model, financial priorities, operating challenges, technology environment, and buying signals to identify whitespace, stakeholders, use cases, and funding paths. \n, • Build qualified expansion pipeline through executive relationships, proactive discovery, account intelligence, partners, marketing, and focused prospecting. \n, • Prioritize opportunities and resources based on customer value, solution fit, competitive dynamics, risk, and revenue potential; provide input that improves colleagues’ account approaches. \n, • Lead consultative discovery with executive, business, technical, operational, and financial stakeholders to define desired outcomes, value at stake, decision criteria, and urgency. \n, • Translate customer needs into outcome-based solution narratives and quantified business cases addressing value, investment, implementation considerations, risk, and cost of inaction.\n, • Serve as a recognized expert in one or more business, sales, product, or service areas; develop customer and colleague understanding through informed points of view and best practices.\n \n \n, • Direct and coordinate Solutions Engineering, Customer Success, Product, Delivery, Marketing, channel, and partner resources around clear customer and commercial objectives.\n \n \n, • Own expansion opportunities through qualification, solution validation, proposal, negotiation, close, and transition to activation. \n, • Exercise broad authority and moderate-to-considerable discretion, within company governance, to shape and negotiate product, service, pricing, and commercial terms with senior customer stakeholders. \n, • Establish mutual action plans, stakeholder commitments, milestones, and next steps; identify customer risk, competitive threats, and dependencies early. \n, • Lead small-to-medium cross-functional pursuit teams without supervisory authority and hold contributors accountable for agreed actions and customer outcomes. \n, • Maintain rigorous account plans, stakeholder maps, pipeline coverage, qualification, forecasts, next steps, and CRM records. \n, • Use AI, agents, and automated workflows to improve research, prioritization, meeting preparation, follow-through, and opportunity management; validate outputs and apply sound judgment.\n, • Share customer and market insight, coach peers on proven practices, and help improve sales execution and solution fit. \n \n \n \n \n \n What We Look For in a Candidate\n \n \n \n, • 6+ years of complex B2B sales experience, or equivalent evidence of capability, with sustained success growing existing customer relationships and achieving sales goals. \n, • Bachelor’s degree or equivalent education and experience; practical experience with AI-enabled sales tools is preferred. \n, • Experience owning complex or high-profile accounts and advancing multi-stakeholder technology opportunities from discovery through negotiation and close. \n, • Deep expertise in one or more relevant domains, such as customer business and financial drivers, networking, cloud, security, managed services, or enterprise technology sales. \n, • Demonstrated judgment and discretion in structuring and negotiating product, service, pricing, or commercial terms with senior customer stakeholders. \n, • Ability to plan account strategy independently, influence colleagues’ approaches, and lead cross-functional teams without formal authority.\n, • Strong executive communication, business-case development, forecasting, pipeline management, and CRM discipline. \n \n \n \n #projectvelocity \n \n \n \n \n Compensation\n \n \n This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.\n \n \n Location Based Pay Ranges\n \n \n $109,649 - $146,192 in these states: FL GA IN KS OH PA SC TN WI \n \n $115,133 - $153,507 in these states: MI MN NC \n \n $120,617 - $160,812 in these states: DC IL MA MD NJ NY VA \n \n \n Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure\n #LI-Remote \n #ProjectVelocity \n \n \n \n \n What to Expect Next\n \n \n \n\n Requisition #: 343666 \n \n Life at Lumen \n Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. \n Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. \n To learn more about Life at Lumen and how we live the Lumen 8, please visit: \n https://jobs.lumen.com/global/en/life-at-lumen \n \n Background Screening \n If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. \n Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. \n \n Equal Employment Opportunities \n We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. \n \n Privacy Notice \n Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. \n To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: \n https://jobs.lumen.com/global/en/privacy-notice \n \n Disclaimer \n The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. \n In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. \n Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

LifeWorks Restaurant Group crafts thoughtful, chef-led dining and hospitality experiences designed around the people and places we serve. From the first conversation, our teams work as true partners with our clients, shaping everything from the design of a space to the way the experience comes to life. We craft thoughtful, elevated experiences that leave people more inspired, more connected, and genuinely cared for. LifeWorks Restaurant Group is part of Aramark's Workplace Experience Group. Learn more at lifeworksrestaurantgroup.com. Imagination Well Served. #LifeWorksRestaurantGroup_ The Executive Chef is responsible for creating exceptional dining experiences for discerning guests through innovative culinary techniques, elevated menu design, and flawless execution. The Executive Chef will oversee all kitchen operations, inspire and develop a high-performing culinary team, and drive creativity while maintaining the highest standards of quality, presentation, and service. Working closely with leadership and clients, this individual will curate distinctive food experiences that reflect current culinary trends, seasonal ingredients, and the unique expectations of an upscale clientele. Success in this role requires a passion for culinary innovation, expertise in fine dining and luxury hospitality, strong financial acumen, and a commitment to delivering memorable experiences through exceptional food and hospitality. The ideal candidate thrives in a fast-paced environment, excels at executing high-profile events, and is dedicated to pushing culinary boundaries while maintaining operational excellence. COMPENSATION: The Salaried rate for this position is $115,000.00 to $135,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here _ There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. • Ensures culinary production appropriately connects to the Executional Framework, • Ensures proper culinary standards and techniques are in place for preparation of food items, including production, presentation, and service standards, • Manages a culinary team, including chef managers and hourly staff, to ensure quality in final presentation of food, • Train and manage culinary and kitchen employees to use best practice food production techniques, • Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved, • Reward and recognize employees, • Plan and execute team meetings and daily huddles, • Complete and maintain all staff records including training records, shift opening/closing checklists and performance data, • Develop and maintain effective client and guest rapport for mutually beneficial business relationships, • Interact directly with guests daily, • Aggregate and communicate regional culinary and ingredient trends, • Responsible for delivering food and labor targets, • Consistent focus on margin improvement; understanding performance metrics, data, order, and inventory trends, • Ensure efficient execution and delivery of all culinary products in line with the daily menu, • Maintain integrity of the standard Aramark food offer; responsible for always maintaining food quality and safety of items, • Full compliance with Operational Excellence fundamentals: managing waste, standard menus, recipes and ingredients through managing customer driven menus and labor standards, • Understand end to end supply chain and procurement process and systems, ensuring only authorized suppliers are used, • Full knowledge and implementation of the Food Framework, • Ensure accuracy of estimated food consumption for appropriate requisitions and/or food purchase, • Ensure proper equipment operation and maintenance, • Ensure compliance with Aramark SAFE food and Quality Assurance standards, occupational and environmental safety policies in all culinary and kitchen operations, • Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.- • 5 years experience in a culinary management role, • Degree in Culinary Arts, preferred, • Demonstrated expertise in fine dining, upscale hospitality, luxury catering, or private club environments, • Strong knowledge of modern culinary techniques, menu engineering, wine pairings, and premium ingredient sourcing, • Proven success managing high-volume special events while maintaining elevated service standards, • Exceptional leadership, coaching, communication, and organizational skills, • Strong business acumen with experience managing budgets, P&L performance, labor productivity, and food cost controls Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on , and .

Are you someone who takes pride in making a meaningful difference in the lives of others? Join a team where your passion can shine through in work that truly matters.? ?At Aramark SeniorLIFE+, we serve thousands of seniors living in assisted living, independent living, skilled nursing, and memory care communities. Everything we do helps make each day special for the residents we serve. From providing delicious dining experiences to keeping spaces clean, safe, and welcoming, we create moments that bring joy, promote wellness, and support vibrant, fulfilling lives. With seniors at the heart of what we do, we are dedicated to nurturing lives and creating meaningful connections.?Bring your purpose and passion to Aramark SeniorLIFE+ and be part of a team that makes every moment count.? Aramark is seeking an experienced Executive Chef to lead culinary operations for ArchCare's skilled nursing and long-term care communities in Staten Island, NY. This position is responsible for culinary excellence, food quality, menu execution, food production management, regulatory compliance, and team development within a highly regulated healthcare environment. The Executive Chef will play a key role in delivering exceptional dining experiences while ensuring meals meet the nutritional, therapeutic, and clinical needs of residents. The successful candidate will have experience supporting skilled nursing, long-term care, rehabilitation, memory care, and dementia populations, with a strong understanding of therapeutic and texture-modified diets. This leader will be highly visible within the operation and serve as the culinary expert for the community. COMPENSATION: The Salaried rate for this position is $90,000 to $100,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here _ There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Key Responsibilities Culinary Leadership • Direct all kitchen and food production operations to ensure exceptional food quality, consistency, and presentation., • Lead execution of menus in accordance with company standards, client expectations, and resident preferences., • Ensure meals are prepared according to established recipes, production standards, and therapeutic diet requirements., • Monitor food quality, taste, texture, temperature, and presentation throughout all meal periods., • Maintain a resident-centered approach to culinary execution while supporting operational and financial goals., • Support resident engagement initiatives, special events, holiday meals, and culinary programming. Healthcare & Therapeutic Dining • Oversee production and quality standards for therapeutic diets and modified texture diets, including mechanical soft and pureed diets., • Partner closely with dietitians, clinical teams, and community leadership to support resident nutritional needs., • Ensure physician-ordered diets and nutritional requirements are executed accurately and consistently., • Support the dining needs of skilled nursing, long-term care, memory care, dementia, Alzheimer's, and rehabilitation residents., • Maintain a strong understanding of healthcare dining regulations and best practices. Food Production & Operational Management • Manage food production planning, forecasting, purchasing, inventory, and cost controls., • Develop systems and processes that drive operational efficiency while maintaining food quality., • Monitor food costs, waste, and inventory performance., • Ensure proper staffing levels and productivity within culinary operations., • Maintain kitchen organization, equipment readiness, and operational standards. Compliance & Food Safety • Ensure compliance with all CMS, Department of Health, OSHA, food safety, sanitation, and company standards., • Maintain survey readiness and support successful regulatory inspections., • Enforce HACCP programs, food safety procedures, and sanitation practices., • Ensure proper documentation and compliance reporting are maintained., • Promote a culture of safety, accountability, and continuous improvement. Leadership & Team Development • Recruit, train, coach, and develop culinary employees., • Provide ongoing performance coaching and professional development., • Establish clear expectations for food quality, sanitation, professionalism, and customer service., • Build an engaged, accountable, and high-performing culinary team., • Effectively lead within a union workforce environment. Resident & Client Partnership • Partner with community leadership to continually improve resident dining experiences., • Respond promptly and professionally to resident and client feedback., • Participate in resident rounds, client meetings, and operational reviews as needed., • Identify opportunities to enhance resident satisfaction and dining program quality., • Serve as the culinary ambassador for the operation. Required • 3+ years of culinary leadership experience within healthcare, senior living, skilled nursing, long-term care, rehabilitation, or another highly regulated food service environment., • Demonstrated experience managing food production and culinary operations., • Strong knowledge of food safety, sanitation, and HACCP principles., • Experience leading and developing culinary teams., • Strong organizational, communication, and problem-solving skills., • Ability to work in a fast-paced environment while maintaining quality, safety, and service standards. Preferred • Culinary degree or formal culinary training., • Executive Chef, Sous Chef, or culinary leadership experience within skilled nursing, long-term care, healthcare dining, or senior living., • Experience supporting therapeutic diets and texture-modified diets, including mechanical soft and pureed diets., • Experience supporting memory care, Alzheimer's, dementia, or rehabilitation populations., • Experience managing large-scale food production operations., • Experience working within a union environment., • ServSafe Manager Certification or equivalent food safety certification. Physical Demands This role may require extended standing and walking, bending, lifting, pushing, pulling, and working in a kitchen environment. Personal Protective Equipment (PPE) may be required in accordance with company and regulatory requirements. Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on , and .

A rapidly scaling telecom firm with great room for growth. This Jobot Job is hosted by: Kirk Morgan Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume. Salary: $150,000 - $175,000 per year A bit about us: A company focused on scaling infrastructure across the country. Why join us? An incredible opportunity to join a rapidly growing accounting department and ability to make a real impact. Job Details Job Details Help take ownership of the financial engine behind a growing business as our permanent Associate Controller. This is an exciting opportunity for a hands-on up and coming finance leader who combines technical accounting expertise with strategic thinking and a passion for building high-performing teams. You will help lead accounting operations, strengthen financial reporting, and turn complex financial data into insights that shape business strategy. Working closely with the Controller and executive leadership, you will play a key role in forecasting, strategic planning, and driving sustainable growth. Responsibilities Oversee day-to-day accounting operations, including general ledger, accounts payable, accounts receivable, payroll accounting, and financial close. Deliver accurate, timely monthly, quarterly, and annual financial statements in accordance with GAAP. Lead financial analysis, budgeting, and forecasting to improve visibility into performance, cash flow, and business opportunities. Partner with executive leadership on strategic planning, resource allocation, and business strategy. Develop and maintain effective internal controls, accounting policies, and procedures to safeguard assets and support compliance. Manage external audits and coordinate with tax advisors and other external partners. Optimize NetSuite reporting, workflows, and accounting processes to improve efficiency, accuracy, and scalability. Translate financial results into clear recommendations that help leaders manage risk, improve profitability, and make informed decisions. Recruit, coach, and develop accounting talent while fostering accountability, collaboration, and continuous improvement. Qualifications Minimum of 5 years of progressive accounting and finance experience required. Bachelor’s degree in Accounting, Finance, or a related field, or equivalent relevant professional experience. Former Big Four public accounting experience preferred. Strong knowledge of GAAP, financial reporting, accounting operations, and internal controls. Hands-on experience with NetSuite or an equivalent enterprise accounting or ERP platform. Demonstrated expertise in financial analysis, forecasting, budgeting, and strategic planning. Proven leadership skills, including the ability to develop teams and partner effectively across functions. Strong business judgment and the ability to connect financial performance with business strategy. Excellent communication, analytical, and organizational skills, with a hands-on approach to solving problems. CPA designation or equivalent professional qualification preferred. Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Job Description About Us: Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing quality of life, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being. Your Mission: We are seeking a passionate and results-driven Cluster (Area) Manager for the NYC Metro area to join our dynamic Retail Team. Based in NYC Metro, this is a field-based role requiring significant time spent in the stores, ensuring operational excellence and team development. Our Retail channel is thriving and rapidly expanding across the United States, with direct stores in New York City, the Northeast, Florida, California, and exciting new openings on the horizon. This is a fantastic opportunity for a motivated leader to make an impact in a fast-growing retail environment. Key Responsibilities: Partner with the Regional Manager to execute and adapt strategic operational plans to the East Coast market. Oversee the assigned Cluster P&L, ensuring financial performance and identifying opportunities for growth. Lead and develop the assigned Cluster store team, working closely with Store Managers to drive operational and team success. Uphold the Company’s Service Model standards to deliver exceptional customer experience at every store. Act as a trainer and coach for store teams, inspiring and guiding them to meet and exceed performance goals. Monitor and analyze store KPIs and performance metrics, implementing action plans to achieve company targets. Ensure visual merchandising aligns with the Company’s brand guidelines. Oversee and optimize store operations, including scheduling, productivity, ordering, forecasting, and inventory management. Conduct regular store visits to ensure maintenance of fixtures, furniture, and facilities. Identify and implement innovative solutions to operational challenges. Collaborate with Store Managers and Human Resources to manage the recruitment process and build strong store teams. The Ideal Candidate: A minimum of 3 years of multi-unit management experience or equivalent, preferably in the Food and Beverage sector At least 4 years of experience leading and developing people, with proven success in building high performing teams. Experience working in a fast-paced retail environment; international experience is a plus Results orientated with the ability to manage multiple priorities, meet deadlines, and maintain a hands-on approach. Excellent communication, negotiation, and organizational skills, with a focus on performance and attention to detail. A proactive, problem-solving mindset, capable of making decisions and thriving in both independent and collaborative environments. Fluency in English, bilingual is a plus. Ability to travel regularly across the region and occasionally to other states. Leads talent management efforts by actively networking, recruiting, and onboarding top talent while fostering a culture of ongoing training, development, and engagement to build high-performing teams. Positive and flexible…and obviously a chocolate and gelato lover! What We Offer: 100% Company covered health and dental benefits for the employee 401k matching (up to 4%) Competitive paid time off policy Wellhub wellness benefit Commuter benefits Internal promotion opportunities, the Client always seeks to promote from within 30% discount in-store This role offers a base salary of up to $120,000, plus a bonus tied to the achievement of key company objectives. *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise.

Job Description Every great team has one thing in common… an exceptional coach. At McDonald’s restaurants, our head coach operates as the General Manager. McDonald’s General Managers operate multi-million dollar restaurants and lead teams of 30+ crew members. Successful management applicants have: Ridiculously strong people skills. People (customers and employees) are the foundation of our business. You will spend 98% of your time serving, coaching, correcting, training, retraining, inspiring, leading and developing an amazingly diverse group of PEOPLE. High standards, really high. McDonald’s became the most successful restaurant franchise in history because we believe in standards. We live and breathe QUALITY, SERVICE, VALUE and CLEANLINESS because it matters and it is a huge part of what makes us great. A "Beat Yesterday" attitude. A successful General Manager doesn’t rest on their success. They don’t do “good enough,” they don’t watch the clock waiting for the day to end and they always bring their best attitude into the restaurant. Our organization is committed to continuous improvement. Responsibilities: Overseeing profit and loss by following cash control, maintaining inventory, scheduling labor, reviewing financials and taking corrective action when needed Recruit, train and develop outstanding team members Conduct performance appraisals Manage McDonald’s brand standards alongside our company policies and procedures Qualifications: Management experience, at least 5 years in food service Flexible scheduling around the needs of the restaurant. We operate restaurants 364 days a year and 24 hours a day in some locations Valid driver’s license Benefits: Competitive salary Monthly Bonus Program Uniforms and meals provided Great insurance benefits including: medical, dental, vision, life, disability Paid time off 401(k) retirement plan with employer contribution A positive, team-oriented work environment

Job Description We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary Assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates. How You'll Shine: Responsibilities include, but are not limited to: • Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). (45% time), • Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time), • Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time), • Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time), • Other duties as assigned (5% time) Travel Requirements Minimal What You'll Bring: Education • High School Diploma, GED, or equivalent Training requirements • None Knowledge and skills • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times, • Ability to effectively coach, counsel and motivate direct reports, • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners), • Ability to efficiently multi-task, • Ability to negotiate effectively, • Working knowledge of marketing databases, • Ability to recruit, train and develop employees, • Ability to lead by example, • Detail oriented and accurate, • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws, • Demonstrated problem solving ability Technical Skills • Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS. Job experience • Two (2) years marketing experience required, primarily in vacation ownership industry. Experience equivalent to the education requirement may be accepted in lieu of the education requirement. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. • Medical, • Dental, • Vision, • Flexible spending accounts, • Life and accident coverage, • Disability, • Wish day paid time to volunteer at an approved organization of your choice, • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information), • Legal and identity theft plan, • Voluntary income protection benefits, • Wellness program (subject to provider availability), • Employee Assistance Program, • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Compensation Generally starting at $66,300 - $66,300 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Description Hi, we're Oscar. We're hiring a People Strategy Partner to join our People Strategy team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The People Strategy Partner role empowers departmental leaders in achieving their department goals. This is done by supporting leaders in aligning their strategic outcomes to broader company objectives and ensuring that the right roadmaps, management processes and talent are in place to achieve outcomes. This role will have a deep understanding of the functions' operations allowing them to assess their effectiveness, as well as provide feedback and insight on the function, functional leader and team performance. This role will be a strategic thought partner to business leaders as they work through human capital processes, connect dots and build stakeholder alignment across the organization. You will report into the VP, People Strategy and HR. Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $135,792- $178,227, per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses. Responsibilities: • Assist leaders with the development and maintenance of departmental strategy including mid-level outcomes, stakeholder management, management processes, etc., • Support leaders in driving overall talent strategy and talent management for department, • Be proactive and anticipate change, providing critical and timely input about consequences and implications of local law and best practices to all internal stakeholders, • Support and train managers to coach their team and take disciplinary actions if needed; counseling managers., • Influence senior leadership through synthesized themes and business needs, • Provide strategic insight to leadership to enable them to see around corners, • Be a consistent thought partner on a broad set of issues, providing ongoing feedback., • Support a culture of trust, promoting open & honest communication. Train and coach managers and employees on best practices and adhering to company values., • Partner cross functionally within the People team on the development and change management of new programming and assist in facilitating ongoing programming with business stakeholders, • Work with managers to maintain efficient organizational structures, • Compliance with all applicable laws and regulations, • Other duties as assigned Requirements: • 6+ years work experience of People Team Experience, • 4+ years experience with leadership principles, frameworks, and industry practices related to team performance such as talent management, professional development, organizational design, workforce planning. Bonus points: • Human Resources Professional Certification (e.g., PHR, SPHR, SHRM), • Consulting Skills, • Workday experience This is an authentic Oscar Health job opportunity. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

Job DescriptionAir-Sea Packing Group, Inc is seeking a talented and driven Operations Manager to join our organization. The ideal candidate will be a dynamic professional with a flawless attention to detail, excellent communication skills along with the ability to provide world-class service to our exclusive clientele. The ideal candidate must understand the importance of exceptional customer service and must have a track-record exuding such understanding. The Operations Manager will ensure the facility operates safely, efficiently, and accurately. This role will prioritize workplace safety and security, oversee inventory control, and manage on-time order fulfillment to maintain high service standards and customer satisfaction. By streamlining processes, reducing operational waste, and enforcing compliance, the position will help control costs while building the capacity to support future growth. This role will support oversight of all site operations and communications, while providing risk assessment & risk mitigation strategy associated with physical product handling, loading and unloading, installing and storing of high-end furniture, fine art, antiques, antiquities, sculptures is a requirement. RESPONSIBILITIES: • Safety, inventory accuracy, Labor efficiency, and people management, • Serve as the senior leader for the site, ensuring smooth, safe, and efficient daily operations with strong service levels., • People Leadership & Development – Mentor and coach team leaders and supervisors; set clear expectations, build structured development and succession plans, and drive a high-performance culture through feedback and accountability. Disciplines subordinate staff with the direction of Human Resources., • Labor Planning & Productivity – Optimize staffing and schedules using forecasts and internal tools; deploy labor to demand, meet productivity KPIs, boost engagement, and address performance gaps quickly., • Operational Excellence & Inventory Accuracy – Eliminate bottlenecks by enforcing SOPs and standard work; improve receiving/picking/put away quality, conduct root-cause analysis on discrepancies, and maintain flow to reduce delays and errors., • Safety & Compliance – Prioritize a safe work environment with proactive monitoring, training, audits, and adherence to all compliance requirements to minimize incidents and liability., • Cross-Functional Alignment, Change & Cost Control – Coordinate with other departments to prevent bottlenecks and shipment delays; lead equipment/technology/procedure changes that improve efficiency; identify and remove waste in labor, space, and materials to impact the bottom line., • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. QUALIFICATIONS: • Bachelor's degree (or equivalent experience)., • 6+ years in warehouse or manufacturing operations., • 4+ years in a supervisory or management role., • Experience with Warehouse Management Systems (WMS)., • Proficient computer skills (Excel, reporting tools)., • Knowledge of health & safety regulations (OSHA)., • Experience managing in high-volume or fast-paced environments., • Proven track record of leading large teams (30+ associates)., • Strong understanding of inventory control and cycle counting processes., • Demonstrated success in reducing labor costs or improving productivity metrics., • Familiarity with labor planning, scheduling, and workforce optimization. PHYSICAL REQUIREMENTS: • Ability to walk and stand for extended periods of time., • Ability to lift up to 50 lbs. WHAT WE OFFER YOU: • Benefits:, • Direct Deposit, • Medical, Dental and Vision Coverage, • Long Term Disability Insurance, • Life Insurance, • Accident Death & Dismemberment Insurance, • Paid Vacations, • Paid Holidays, • 401(k), • Year-long, full-time job, • Career development Salary commensurate with education, experience and skills. Final candidate must pass a pre-employment background check. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionDescription: Summary/Objective The General Manager Sets tone in café and brings energy in everything they do. The GM is responsible for the overall profitability of the store and delivering a daily escape to our locals. They drive the sales, efficiency and hospitality in the café with a high performing stable team, quality food & a beautiful store environment. With keen awareness of the store’s financial performance, the General Manager drives store performance in the café to maximize and meets sales targets & average customer spend, reduce waste and achieves operational excellence in all store activities. The General Manager leads by example and trains, coaches and develops their teammates to deliver the Steps of Service every day. Positioning: The General Manager is typically positioned at the front of the store, positioned so that they can see locals coming into the café to welcome them and can see them at their tables to assess needs and ensure the Steps of Service are executed & sales achieved. The GM floats from front of house to back of house to ensure direction and support across the business. Essential Functions/Responsibilities: Ownership: ? Financial Targets: meets the sales revenue and average check targets regularly. Manages labor costs and optimizes productivity of teams by having aces in places ? Employee Development with high performance standards: holds high performance team standards and helps them to achieve by creating a coaching environment with a focus on improving every day, every moment ? Connection through effective communication; keeps the team connected and engaged by consistently communicating expectations and holds teams accountable ? Leads by example – sets high standards for yourself and your team ? Ensures orders are placed timely and accurately. Manages COGs to ensure minimized waste ? Leads by example and reflects the company’s competencies & behaviors at all time ? Communicates clearly and consistently, shares successes, needs and opportunities to Operations Manager & BLHQ as needed ? Ensures accuracy and timeliness of schedules & payroll Spend through Service: ? Drives sales in the café, with a stable, efficient, high performing staff that drives spend with service following the Steps of Service ? Is a peer, coach and mentor. Develops teams to continuously improve performance & reach goals ? Provides regular feedback to team on performance and standards ? Onboards and develops new team members. Has clear understanding of what good looks like in café ? Ensures teammates are always performing to expectations, works with line manager and People Operations to create action plans to address performance needs General Manager Cafes 07.2019 Page 1 of 3 happiness ambassador – fair go – ride the wave - mateship Human Connection: ? First point of contact for locals and displays optimism and energy ? Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language ? Makes locals feel appreciated and valued throughout interactions ? Builds strong connection with locals. Learns names and creates a personal connection with them to build repeat business and create a daily escape ? Understands locals’ community. Awareness of trends and competition in the area – builds relationships with community and are involved with local events & activities ? Participates in projects to increase guest count, daily sales, and operational profitability and develop a loyal local base ? Set tone in café – displays optimism and brings energy in everything they do Premium Broad Product: ? Ensures ordering of appropriate stock levels ? Escalates any issues with suppliers to Supply Chain in a timely manner ? Ensures proper measures are in place to achieve the correct handling of food and beverage product to retain its freshness and quality ? Follows implemented systems, to avoid wastage of food and beverage product ? Leader of accurate product knowledge and ensures all team members follow specifications especially adhering to portion control in line with appropriate costing for a dish or beverage Beautiful Spaces: ? Ensures environment is to standard (physical set up, music volume, cleanliness, etc.) so that a beautiful environment is experienced by our locals ? Maintains Department of Health (DOH) standards at all times and perform timely reviews, follow ups and establish action plans as needed for: sanitation, shop scores and DOH inspections ? Drives cleaning schedules on a daily, weekly and monthly basis and ensures deep cleans are performed regularly ? Maintains an organized and clean working environment ? Ensures team completes store opening and closing procedures accurately and efficiently ? Ensures expectations are met in all areas of the store regarding safety, cleaning, storage, ordering and sanitation for the store, escalating issues as required to Facilities Measures of Success: ? Meets sales, average check & labor percentage targets of store ? Achievement of stores sales revenue & average check of $30 ? Average table turn in 30 minutes or 1 hour with alcohol (<25 minutes on the weekend) ? 7 minute walk to build community engagement (5 business per week) ? Café staff understand and follow direction; stable, high performing team ? Food quality & speed and a beautiful store environment are on display consistently ? Beautifully presented food General Manager Cafes 07.2019 Page 2 of 3 happiness ambassador – fair go – ride the wave - mateship Skills, Knowledge & Experience: ? You have a minimum 2 years’ experience as a manager in a quick service or full-service restaurant or a 2 years’ experience as a Team Captain ? You have worked in various roles in hospitality, have a passion for service and understand what is needed to provide a high level of hospitality ? You have a passion for working with and developing teams ? You have proven achievement of key performance indicators and can articulate which key actions you implemented to drive performance. ? You have the ability to work in high-pressure environments; and can lead and keep teams calm and focused ? You are well-organized and detail-oriented ? You have experience in, and an ability to use a Point of Sale (POS) system ? You demonstrate the 5cs of leadership: Competency, Commitments, Courage, Candour & Consistency ? You have strong interpersonal and communication skills Work Environment: Working conditions are typically indoors in environmentally controlled conditions. While performing the duties of this job, the employee is regularly required to talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements:

Job Description Every great team has one thing in common… an exceptional coach. At McDonald’s restaurants, our head coach operates as the General Manager. McDonald’s General Managers operate multi-million dollar restaurants and lead teams of 30+ crew members. Successful management applicants have: Ridiculously strong people skills. People (customers and employees) are the foundation of our business. You will spend 98% of your time serving, coaching, correcting, training, retraining, inspiring, leading and developing an amazingly diverse group of PEOPLE. High standards, really high. McDonald’s became the most successful restaurant franchise in history because we believe in standards. We live and breathe QUALITY, SERVICE, VALUE and CLEANLINESS because it matters and it is a huge part of what makes us great. A "Beat Yesterday" attitude. A successful General Manager doesn’t rest on their success. They don’t do “good enough,” they don’t watch the clock waiting for the day to end and they always bring their best attitude into the restaurant. Our organization is committed to continuous improvement. Responsibilities: Overseeing profit and loss by following cash control, maintaining inventory, scheduling labor, reviewing financials and taking corrective action when needed Recruit, train and develop outstanding team members Conduct performance appraisals Manage McDonald’s brand standards alongside our company policies and procedures Qualifications: Management experience, at least 5 years in food service Flexible scheduling around the needs of the restaurant. We operate restaurants 364 days a year and 24 hours a day in some locations Valid driver’s license Benefits: Competitive salary Monthly Bonus Program Uniforms and meals provided Great insurance benefits including: medical, dental, vision, life, disability Paid time off 401(k) retirement plan with employer contribution A positive, team-oriented work environment

Job Description Every great team has one thing in common… an exceptional coach. At McDonald’s restaurants, our head coach operates as the General Manager. McDonald’s General Managers operate multi-million dollar restaurants and lead teams of 30+ crew members. Successful management applicants have: Ridiculously strong people skills. People (customers and employees) are the foundation of our business. You will spend 98% of your time serving, coaching, correcting, training, retraining, inspiring, leading and developing an amazingly diverse group of PEOPLE. High standards, really high. McDonald’s became the most successful restaurant franchise in history because we believe in standards. We live and breathe QUALITY, SERVICE, VALUE and CLEANLINESS because it matters and it is a huge part of what makes us great. A "Beat Yesterday" attitude. A successful General Manager doesn’t rest on their success. They don’t do “good enough,” they don’t watch the clock waiting for the day to end and they always bring their best attitude into the restaurant. Our organization is committed to continuous improvement. Responsibilities: Overseeing profit and loss by following cash control, maintaining inventory, scheduling labor, reviewing financials and taking corrective action when needed Recruit, train and develop outstanding team members Conduct performance appraisals Manage McDonald’s brand standards alongside our company policies and procedures Qualifications: Management experience, at least 5 years in food service Flexible scheduling around the needs of the restaurant. We operate restaurants 364 days a year and 24 hours a day in some locations Valid driver’s license Benefits: Competitive salary Monthly Bonus Program Uniforms and meals provided Great insurance benefits including: medical, dental, vision, life, disability Paid time off 401(k) retirement plan with employer contribution A positive, team-oriented work environment

Job Description Every great team has one thing in common… an exceptional coach. At McDonald’s restaurants, our head coach operates as the General Manager. McDonald’s General Managers operate multi-million dollar restaurants and lead teams of 30+ crew members. Successful management applicants have: Ridiculously strong people skills. People (customers and employees) are the foundation of our business. You will spend 98% of your time serving, coaching, correcting, training, retraining, inspiring, leading and developing an amazingly diverse group of PEOPLE. High standards, really high. McDonald’s became the most successful restaurant franchise in history because we believe in standards. We live and breathe QUALITY, SERVICE, VALUE and CLEANLINESS because it matters and it is a huge part of what makes us great. A "Beat Yesterday" attitude. A successful General Manager doesn’t rest on their success. They don’t do “good enough,” they don’t watch the clock waiting for the day to end and they always bring their best attitude into the restaurant. Our organization is committed to continuous improvement. Responsibilities: Overseeing profit and loss by following cash control, maintaining inventory, scheduling labor, reviewing financials and taking corrective action when needed Recruit, train and develop outstanding team members Conduct performance appraisals Manage McDonald’s brand standards alongside our company policies and procedures Qualifications: Management experience, at least 5 years in food service Flexible scheduling around the needs of the restaurant. We operate restaurants 364 days a year and 24 hours a day in some locations Valid driver’s license Benefits: Competitive salary Monthly Bonus Program Uniforms and meals provided Great insurance benefits including: medical, dental, vision, life, disability Paid time off 401(k) retirement plan with employer contribution A positive, team-oriented work environment

Job DescriptionDescription: The General manager is designed for a proven hospitality leader who wants full ownership of a restaurant’s performance — from guest experience to financial results. This is a high-impact leadership position within a growing restaurant group, offering the opportunity to build strong teams, drive operational excellence, and play a key role in the long-term success and growth of the business. The General Manager is the senior leader responsible for overseeing all aspects of restaurant operations, including service execution, culinary and beverage standards, cleanliness, safety, and brand presentation. This role leads and develops the management team and hourly staff to ensure consistent, high-quality execution across every shift. The General Manager maintains full accountability for labor management, cost controls, inventory systems, reporting, and compliance, while partnering closely with the Director of Operations and culinary leadership to drive performance, support marketing and business development initiatives, and ensure operational systems function effectively at all times. Key Responsibilities Leadership & Operations • Lead, coach, and develop the operations and culinary leadership teams to ensure consistent execution of standards., • Ensure all venue management processes and systems are established, followed, and executed daily., • Maintain full compliance with all state and federal regulatory requirements, health codes, and safety standards., • Ensure all managers are properly trained, informed, and up to date on policies, procedures, and operational expectations., • Complete all administrative responsibilities accurately and on time, as assigned by the Director of Operations., • Ensure reservation and guest management systems (including OpenTable and related platforms) are properly configured and fully operational., • Oversee timely reporting and resolution of all maintenance and facility issues. Guest Experience & Brand Standards • Uphold and reinforce hospitality-driven service standards across all departments., • Ensure every guest is attended to and treated with professionalism, warmth, and respect., • Maintain consistency, accuracy, and integrity in the presentation of all food and beverage menu items., • Collaborate with leadership to develop and refine service standards, menus, and guest engagement initiatives., • Ensure the venue consistently meets brand standards and is maintained in “mint condition” at all times. Financial Performance & Business Development • Participate in weekly marketing and business development meetings to support revenue growth and brand awareness., • Establish and maintain proper par levels and inventory management systems, including active tracking and controls., • Maintain full P&L responsibility, including reporting, analysis, and corrective action planning., • Ensure tips are handled, distributed, and managed in compliance with company policies and applicable regulations. Requirements: Qualifications • Minimum of five (5) years of progressive management experience in a full-service or fine-dining restaurant environment., • Comprehensive knowledge of front- and back-of-house operations, including food and beverage service, staff supervision, inventory control, and food safety., • Availability to work a flexible schedule, including evenings, weekends, and holidays., • Strong organizational skills with a proactive, detail-oriented approach to operations., • Proven hospitality leadership skills, including the ability to coach, develop teams, resolve issues, and lead under pressure., • Strong understanding of labor and cost control systems that drive restaurant profitability., • Excellent communication and leadership abilities., • Bachelor’s degree in business management or a related field, or equivalent professional experience preferred., • Experience conducting performance evaluations and managing employee development., • Working knowledge of human resources practices and procedures., • Proven experience hiring, training, and mentoring large, diverse hourly FOH teams., • Demonstrated ability to adapt quickly in a fast-paced, high-expectation environment., • Positive, self-motivated mindset with a commitment to excellence and team success. Physical Requirements • Ability to move throughout the restaurant, stand and walk for extended periods, and occasionally assist with operational tasks as needed., • Ability to bend, twist, stoop, reach overhead and below the knees, and climb as needed., • Ability to lift, push, or pull up to 35 pounds independently and up to 50 pounds on occasion, • Manual dexterity to operate tools, equipment, and technology necessary for the role, • Visual acuity, hearing ability, and effective communication skills to oversee operations, monitor service standards, and identify safety concerns throughout the facility

Job Description Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY. Operations Manager Compensation & Benefits • Starting salary of $140,000+ annually, • Comprehensive Health, Dental, and Vision Insurance, • Company-provided vehicle, • Full electronics package (computer, phone, and other necessary equipment), • 401(k) plan with company match, • Paid Time Off (PTO), paid holidays, and sick leave The Operations Manager is responsible for driving exceptional client satisfaction by consistently exceeding expectations and ensuring the timely, efficient, and profitable delivery of services in accordance with the company's contractual commitments. This role focuses on achieving high performance through continuous process improvement, employee training, and professional development. The ideal candidate is a strong and effective leader who fosters a positive team environment, embraces change, and remains flexible and open-minded as the company continues to grow and evolve. Operations Manager Responsibilities • Lead and oversee the day-to-day mitigation operations for water, fire, mold, biohazard, and other emergency restoration projects., • Manage, mentor, and support mitigation supervisors, project managers, and field technicians to ensure high performance and accountability., • Ensure all work is completed in accordance with IICRC standards, company Standard Operating Procedures (SOPs), and all applicable safety regulations., • Schedule crews, equipment, and resources effectively to meet response time expectations, production goals, and client deadlines., • Monitor job progress from start to finish, ensuring quality workmanship, operational efficiency, and exceptional customer satisfaction., • Review scopes of work, estimates, documentation, and job files for accuracy, completeness, and compliance with company and insurance requirements., • Coordinate with insurance adjusters, property managers, subcontractors, and clients to facilitate smooth project execution and communication., • Track and analyze key performance indicators (KPIs) to drive operational improvements and achieve company goals., • Oversee equipment inventory, maintenance schedules, fleet readiness, and warehouse organization to ensure operational efficiency., • Recruit, train, coach, and develop team members while supporting hiring, onboarding, performance management, and employee retention initiatives., • Enforce safety protocols, PPE requirements, and regulatory compliance across all jobsites and company operations., • Resolve escalated customer concerns and operational challenges promptly while maintaining a high level of professionalism and client satisfaction., • Participate in and support after-hours on-call rotations, emergency response planning, and disaster response coordination., • Collaborate with leadership to improve workflows, implement best practices, and identify opportunities for increased efficiency and profitability., • Monitor job costs, labor utilization, and production metrics to help ensure projects remain on budget and meet financial objectives., • Foster a culture of accountability, teamwork, continuous improvement, and exceptional customer service throughout the organization. Operations Manager Requirements: • 5+ years of management experience within the restoration industry, • Proven ability to build, motivate and maintain a high performing team, • Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access) and internet and software Systems, • Organizational and time management skills with the ability to prioritize a variety of tasks/projects, • Self-motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate steps to continue continual self-development, • Bilingual is a plus, • Experience with Xactimate is a plus Keywords: management, construction, leadership #P1IND

Job DescriptionMB2 Dental, a first-of-its-kind Dental Partnership Organization (DPO) founded in 2007 and based in Carrollton, TX, is actively hiring a Regional Manager of Operations! The Regional Manager of Operations is responsible for supporting the operational and financial success of multiple affiliated dental practices throughout an assigned territory. This role partners closely with doctor owners and office leadership teams to drive performance, develop talent, improve patient experience, and support practice growth. The ideal candidate has proven multi-practice management experience, strong leadership skills, and the ability to coach teams while balancing both strategic initiatives and day-to-day operational needs. This is a remote position that requires travel throughout New York. Overnight travel may be required based on business needs. Responsibilities: • Provide operational oversight and support for multiple affiliated dental practices within an assigned territory., • Partner with doctor owners and office leaders to drive practice performance and achieve operational goals., • Monitor key performance indicators including production, collections, accounts receivable, and profitability., • Develop and implement action plans to improve operational efficiency, patient experience, and financial performance., • Coach, mentor, and develop office leadership teams while promoting accountability and engagement., • Partner with Human Resources and Talent Acquisition on recruiting, onboarding, and retention initiatives., • Support billing, collections, and revenue cycle processes across assigned practices., • Serve as a liaison between affiliated offices and corporate support departments., • Travel regularly to practices to provide leadership, training, and operational guidance., • Lead special projects and operational initiatives as assigned. Qualifications: • 5+ years of multi-site or multi-practice management experience required., • Healthcare or dental operations experience strongly preferred., • Experience managing financial performance, accounts receivable, billing, and operational metrics., • Proven ability to coach, mentor, and develop high-performing teams., • Strong analytical, organizational, and problem-solving skills., • Excellent verbal and written communication skills., • Bilingual skills are preferred but not required., • Must be able to travel frequently throughout the assigned territory. Compensation & Benefits: • Starting salary of $90,000+ annually., • Comprehensive medical, dental, and vision benefits., • 401(k) with company match., • Paid time off and paid holidays., • Professional development and career growth opportunities. MB2 Dental Solutions, LLC is an equal opportunity employer.

Job Description Every great team has one thing in common… an exceptional coach. At McDonald’s restaurants, our head coach operates as the General Manager. McDonald’s General Managers operate multi-million dollar restaurants and lead teams of 30+ crew members. Successful management applicants have: Ridiculously strong people skills. People (customers and employees) are the foundation of our business. You will spend 98% of your time serving, coaching, correcting, training, retraining, inspiring, leading and developing an amazingly diverse group of PEOPLE. High standards, really high. McDonald’s became the most successful restaurant franchise in history because we believe in standards. We live and breathe QUALITY, SERVICE, VALUE and CLEANLINESS because it matters and it is a huge part of what makes us great. A "Beat Yesterday" attitude. A successful General Manager doesn’t rest on their success. They don’t do “good enough,” they don’t watch the clock waiting for the day to end and they always bring their best attitude into the restaurant. Our organization is committed to continuous improvement. Responsibilities: Overseeing profit and loss by following cash control, maintaining inventory, scheduling labor, reviewing financials and taking corrective action when needed Recruit, train and develop outstanding team members Conduct performance appraisals Manage McDonald’s brand standards alongside our company policies and procedures Qualifications: Management experience, at least 5 years in food service Flexible scheduling around the needs of the restaurant. We operate restaurants 364 days a year and 24 hours a day in some locations Valid driver’s license Benefits: Competitive salary Monthly Bonus Program Uniforms and meals provided Great insurance benefits including: medical, dental, vision, life, disability Paid time off 401(k) retirement plan with employer contribution A positive, team-oriented work environment

Job DescriptionRole Overview Walkup Studio is hiring a Operations Manager to architect, run, and continuously improve the systems that power our work—strategy, content production, talent/influencer programs, and client service. You'll be the operational heartbeat across resourcing, finance ops, legal/contract workflows, and delivery—ensuring our teams ship excellent work on time, and on scope. What You'll Do Operational Leadership Build agency operating systems: planning cycles, weekly business rhythm, dashboards, and post-mortems. Translate strategy into resourced, calendarized plans; pressure-test scopes, timings, and budgets before we commit. Run capacity management and staffing across strategy, creative, production, community, and paid support. Finance & Commercials Partner with Founders on forecasting, margin targets, and monthly close hygiene (accruals, WIP, COGS, revenue pacing). Improve quoting/scoping templates; track burn vs. budget; flag risk early and drive change orders. Oversee invoicing cadence, collections follow-up, and vendor payments; standardize POs and cost controls. Process & Tooling Evaluate and implement tooling for project management, asset routing, approvals, and reporting; drive adoption and SOPs. Standardize briefing, content calendars, QA, and delivery workflows across platforms (IG/TikTok/YouTube/Pinterest, etc.). Continuously optimize: identify bottlenecks, measure cycle times, and roll out process improvements. Legal, Talent & Compliance Operationalize SOWs/MSAs, NDAs, and talent/influencer agreements; maintain version control and clause libraries. Ensure usage rights, licensing windows, whitelisting/boosting permissions, and FTC disclosure compliance. Manage vendor onboarding (COIs/W-9s), risk checks, and insurance requirements for productions and events. Client & Team Operations Establish a consistent client operating cadence (QBRs, status, reporting) and coach teams on accountability. Build a vendor/talent bench; negotiate rates and SLAs. Hire, mentor, and performance-manage Operations/PM staff; nurture a culture of clarity, speed, and ownership. What You'll Bring 2-4 years in operations/project management at a marketing, social, or creative agency (multi-client environment). Proven track record running complex content/talent programs and production calendars with measurable results. Strong financial literacy: revenue recognition, margin management, forecasting, and cost controls. Fluency in SOWs, scopes, change orders, and usage/rights mechanics (organic, paid, whitelisting, renewals). Data-driven and systems-minded with excellent written comms and stakeholder management. Tech expertise (or equivalents): Asana/Notion/Monday, Google Workspace, Slack, QuickBooks (or similar), e-signature, DAM. Nice to Have Experience with influencer EMV/measurement, social listening, and analytics dashboards. Production experience and event coverage workflows.

Job Description Regional Director of Operations Metropolitan Warehouse & Delivery Department: Operations Reports To: VP of Operations Direct Reports: Regional Managers Salary Range: $120,000-$140,000 Benefits: Metropolitan Warehouse & Delivery standard benefits package Location: Assigned Region Travel: As required to support regional facilities, customers, and operational initiatives. Position Overview The Regional Director of Operations is responsible for the overall performance, leadership, and development of warehouse and distribution operations throughout the assigned region. Reporting to the VP of Operations, this position provides direct leadership and oversight of Regional Managers, who are accountable for the day-to-day performance of their assigned facilities. The Regional Director establishes operating standards, drives financial and operational performance, develops leadership talent, and ensures consistent execution across all facilities. This role holds Regional Managers accountable for safety, customer service, productivity, labor management, inventory accuracy, and profitability while ensuring alignment with Metropolitan Warehouse & Delivery's companywide objectives. The Regional Director translates company strategy into measurable regional results, strengthens leadership accountability, and drives continuous improvement across the operation. Success requires the ability to lead through others, identify opportunities for improvement, and ensure each Regional Manager delivers consistent, measurable results. Reporting Structure & Leadership Accountability Reporting Hierarchy: VP of Operations ↓ Regional Director of Operations ↓ Regional Managers ↓ Facility Managers / Operations Managers ↓ Supervisors and Frontline Teams The Regional Director is accountable for regional results and leads through the Regional Manager structure. Regional Managers maintain responsibility for the daily management and performance of their assigned facilities, while the Regional Director provides strategic direction, performance oversight, coaching, and accountability. Primary Responsibilities 1. Regional Operations Leadership • Provide leadership and accountability for operational performance across all assigned regional facilities. • Directly manage and develop Regional Managers, establishing clear performance expectations and measurable objectives. • Ensure consistent execution of company policies, operating procedures, customer requirements, and service standards. • Conduct regular business reviews with Regional Managers to evaluate performance, address operational challenges, and establish corrective actions. • Partner with the VP of Operations to implement company initiatives and achieve regional objectives. • Ensure effective coordination between warehouse operations, transportation, linehaul, final-mile, customer service, and corporate functions. • Support facility launches, expansions, customer implementations, and regional growth initiatives. 1. Regional Manager Development & Accountability • Recruit, coach, develop, and retain high-performing Regional Managers., • Establish clear accountability for financial results, service performance, safety, productivity, and leadership effectiveness. • Evaluate Regional Manager performance through regular reviews of KPIs, financial results, and operational execution. • Develop leadership succession plans and strengthen the management pipeline throughout the region. • Ensure Regional Managers effectively lead their facility management teams and maintain appropriate staffing and leadership coverage. • Address performance deficiencies through structured coaching, improvement plans, and accountability measures. • Promote a culture of ownership, collaboration, continuous improvement, and consistent execution. 1. Customer Service & Operational Performance • Ensure regional facilities meet customer SLAs, contractual commitments, and Metropolitan service standards. • Support customer relationships and participate in business reviews and escalated operational discussions as needed. • Identify service risks and performance gaps before they negatively affect customers., • Hold Regional Managers accountable for resolving customer escalations, inventory discrepancies, product damage, and service failures. • Partner with Customer Success and Account Management to improve customer satisfaction, service quality, and retention. 1. Financial & Productivity Management • Maintain accountability for regional operating budgets, labor expenses, productivity, and financial performance. • Monitor key cost drivers, including labor utilization, overtime, temporary labor, cost per unit, cost per CFT, and facility capacity. • Identify opportunities to reduce operating costs, improve throughput, optimize labor, and increase facility utilization. • Review financial performance with Regional Managers and implement corrective actions when results fall below expectations. • Support forecasting, budgeting, and resource planning in partnership with the VP of Operations and other functional leaders. • Ensure Regional Managers understand their financial responsibilities and actively manage their facilities to established targets. 1. Inventory, Quality & Process Compliance • Ensure consistent execution of receiving, putaway, storage, picking, staging, shipping, cross-dock, returns, and inventory control processes. • Maintain high standards for inventory accuracy, scan compliance, order fulfillment, and product handling. • Ensure consistent execution of Metropolitan's standard operating procedures across all facilities. • Hold Regional Managers accountable for inventory discrepancies, product damage, warehouse claims, and process compliance. • Standardize successful processes and best practices across the region., • Ensure facilities maintain appropriate housekeeping, security, equipment, and building standards. 1. Safety & Risk Management • Establish and reinforce a regional culture focused on employee safety, regulatory compliance, and risk reduction. • Ensure Regional Managers maintain compliance with applicable OSHA requirements and company safety policies. • Review safety performance, incidents, and corrective actions with Regional Managers., • Drive accountability for equipment safety, facility conditions, employee training, and incident prevention. • Ensure corrective actions are completed promptly and effective safety practices are implemented consistently across the region. 1. KPI Management & Continuous Improvement • Establish disciplined weekly and monthly performance reviews with Regional Managers., • Monitor regional KPIs and identify trends, operational risks, and opportunities for improvement. • Develop and execute corrective action plans for underperforming facilities., • Lead initiatives to improve productivity, service, quality, inventory accuracy, and cost efficiency. • Use operational data to support decision-making and measure the effectiveness of improvement initiatives. • Provide regular performance updates, analysis, and recommendations to the VP of Operations. • Ensure accountability for results at every level of the regional organization. Key Performance Indicators Performance will be measured across key operational areas, including: • Regional financial performance versus budget, • Customer SLA attainment and service performance, • Labor productivity and utilization, • Operating cost and cost-per-unit performance, • Inventory accuracy and order fulfillment, • Product damage and warehouse claims, • Facility capacity and throughput utilization, • Safety incidents and corrective action completion, • Employee turnover, attendance, and leadership development, • Customer escalations and issue resolution, • SOP compliance and operational consistency, • Regional Manager performance and accountability, • Continuous improvement and cost-saving initiatives Qualifications • Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or a related field preferred. • 10+ years of progressive leadership experience in warehouse, distribution, transportation, or logistics operations. • Experience leading multiple facilities, Regional Managers, or geographically dispersed operational teams preferred. • Demonstrated ability to manage financial performance, operating budgets, KPIs, customer SLAs, and productivity standards. • Experience in 3PL warehousing, furniture, big-and-bulky products, home furnishings, or final-mile logistics preferred. • Strong understanding of warehouse operations, inventory management, transportation coordination, and distribution processes. • Proven ability to develop leaders, improve operational performance, and manage organizational change. • Strong financial, analytical, problem-solving, and decision-making skills., • Excellent communication, relationship management, coaching, and leadership abilities., • Ability to travel regularly between regional facilities and customer locations., • Ability to manage multiple priorities in a fast-paced, growth-oriented environment. Leadership Profile The successful candidate will be a results-driven leader who combines strategic thinking with strong operational execution. This individual will lead through Regional Managers, establish clear accountability, develop high-performing leadership teams, and ensure consistent operating standards across all assigned facilities. The Regional Director must be able to evaluate performance through financial and operational metrics, coach and develop Regional Managers, resolve escalated customer and operational issues, and implement improvements that deliver measurable results. The primary responsibility of this role is to ensure Regional Managers successfully lead their respective operations while delivering consistent results across the region. The Regional Director is accountable for regional performance, leadership effectiveness, customer satisfaction, safety, productivity, and profitability. Overall Accountability The Regional Director of Operations reports directly to the VP of Operations and is accountable for executing regional operational objectives in alignment with the company's overall business strategy. Regional Managers report directly to the Regional Director and are responsible for executing these objectives within their assigned areas. #OS123

Job DescriptionDescription: Job Title: Assistant General Manager Reports To: General Manager, Zaytinya Department: Operations - FOH Employment Type: Salaried, Exempt Salary Range: $90,000 - $100,000 per year About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide. Zaytinya NYC offers an innovative mezze menu inspired by Turkish, Greek and Lebanese cuisines served up in a sleek and modern setting. Position Summary The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards, cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift. Key Responsibilities: Operational Leadership Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events). Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements. Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment. Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations. Sales & Brand Growth Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives. Support local marketing activations, community outreach, and guest recovery that builds loyalty. Monitor guest feedback platforms, address trends with action plans. Financial Performance Support P&L management with the GM: weekly tracking, forecasting, and variance analysis. Optimize labor through smart scheduling, productivity targets, and in-shift deployment. Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction. Team Leadership & Development Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains. Deliver ongoing training and coaching (service, systems, compliance, product knowledge). Conduct performance check-ins, document feedback, and support progressive discipline when needed. Foster an inclusive, accountable, and learning-focused culture aligned to JAG values. Guest Experience & Service Excellence Be highly visible on the floor; model anticipatory hospitality and effective table touches. Lead service line-ups/pre-shift communications; calibrate standards across FOH stations. Resolve guest issues promptly with empathy and sound judgment; follow through on recovery. Project Support & Openings Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution. Contribute to opening playbooks, training plans, and readiness checklists as assigned. Requirements: 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred. Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance. Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. Proven ability to coach, give feedback, and develop supervisors and hourly talent. Excellent communication, professionalism, and conflict-resolution skills. DOH/Health & Safety, alcohol service, and labor compliance familiarity. Wine/spirits and culinary knowledge to support menu guidance and sales. Flexibility to work nights, weekends, and holidays. Working Conditions & Physical Requirements Stand and walk for extended periods (up to 8 hours). Lift/push/pull up to 30 - 50 lbs. occasionally. Frequent reaching, bending, listening, and visual acuity in a fast-paced environment. Exposure to hot/cold environments and cleaning chemicals per safety standards. In Return, We Offer You Competitive compensation and performance-based bonus opportunities Comprehensive health & wellness benefits Retirement savings plans Employee dining discounts Growth in a values-driven, award-winning hospitality group Equal Opportunity Employer José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

Job Description Restaurant Assistant General Manager Location: New York, NY We are seeking an experienced and motivated Assistant General Manager to join the management team of a dynamic and growing restaurant operation in New York City. The ideal candidate is a hands-on hospitality professional who thrives in a fast-paced environment and has a strong passion for guest service, team development, and operational excellence. The Assistant General Manager will work closely with the General Manager to oversee daily restaurant operations, lead the management team, develop employees, and ensure the restaurant consistently delivers an exceptional guest experience while meeting financial and operational goals. Key Responsibilities • Assist the General Manager with the overall operation and performance of the restaurant., • Lead daily front-of-house and back-of-house operations to ensure smooth and efficient service., • Coach, mentor, and develop managers, supervisors, and hourly team members., • Maintain high standards for hospitality, food quality, service, cleanliness, and safety., • Act as Manager on Duty and provide strong leadership during busy shifts., • Assist with staffing, scheduling, labor management, and employee retention., • Recruit, interview, onboard, and train new team members., • Monitor sales, labor, food costs, inventory, and other key operating expenses., • Assist with achieving sales, profitability, and guest satisfaction goals., • Conduct pre-shift meetings and communicate daily expectations and priorities., • Address guest concerns professionally and ensure timely resolution., • Work closely with the culinary and service teams to maintain consistent standards., • Ensure compliance with health, sanitation, safety, and company policies., • Assist with inventory management, ordering, receiving, and loss prevention., • Support special events, private parties, and high-volume business periods., • Help create a positive, professional, and accountable team culture., • Maintain a visible presence on the restaurant floor and lead by example., • Support the General Manager with administrative and operational responsibilities as needed. Qualifications, • 2+ years of restaurant management experience; full-service experience preferred., • Proven ability to lead, motivate, and develop a diverse team., • Strong understanding of restaurant operations, staffing, scheduling, and cost control., • Excellent communication and interpersonal skills., • Strong organizational and problem-solving abilities., • Ability to multitask and perform effectively in a fast-paced environment., • Professional demeanor with a strong commitment to hospitality., • Ability to work flexible hours, including evenings, weekends, and holidays as needed. Ideal Candidate The ideal candidate is a hands-on, people-focused restaurant leader who is ready to take the next step in their management career. You should be comfortable leading a team, interacting with guests, managing operational details, and partnering with the General Manager to drive the business forward. We are looking for someone who brings energy, accountability, professionalism, and a genuine passion for developing people and delivering an outstanding guest experience. What We Offer, • Competitive salary based on experience, • Benefits package, • Paid time off, • Employee discounts, • Training and professional development, • Career advancement opportunities, • Opportunity to grow with an expanding restaurant organization Ready to take the next step in your restaurant management career? If you’re an experienced hospitality professional looking for an opportunity to lead, grow, and make an impact, apply today to be considered for this Assistant General Manager position in New York City!

Job Description Solutions Operations Manager Location: Cedar Knolls, NJ (Onsite) Employment Type: Full-time Compensation: Competitive and commensurate with experience Safari Solutions is a leading provider of IT solutions, helping businesses improve productivity, security, and operational efficiency. Through a recent merger with Clair Global-an industry leader in audio, video, and IT solutions-Safari Solutions has expanded its reach and capabilities to offer even more advanced and integrated technology solutions to clients across various industries. About the Role Safari Solutions is seeking a Solutions Operations Manager to lead its Tier 1 and Tier 2 technical support team and oversee day-to-day service desk operations. This hands-on leadership role serves as the primary escalation point for technical troubleshooting, client support, workflow management, and operational coordination. The ideal candidate is technically proficient, service-oriented, and able to lead a team while actively participating in issue resolution, client communication, and continuous improvement. Key Responsibilities • Serve as an advisor-first. Be leader for clients and team members, guiding technology decisions, service expectations, and operational improvements across client environments., • Act as the primary escalation point for Tier 1 and Tier 2 engineers, providing guidance on technical and customer service issues., • Manage and oversee Autotask ticket workflows, ensuring issues are accurately documented, prioritized, assigned, escalated, and closed with clear notes and appropriate handoff details., • Troubleshoot Windows, Microsoft 365, Google Workspace, networking, and VoIP-related issues., • Monitor service desk performance, SLA adherence, ticket aging, recurring issues, and client satisfaction trends to maintain high service standards and identify improvement opportunities., • Oversee the daily management of the help desk, ensuring efficient workflows and smooth issue resolution., • Participate in 24x7 On-Call rotations as an escalation point, stepping in when necessary., • Manage team resources, daily workload distribution, coverage needs, staffing concerns, and HR-related escalations in partnership with leadership., • Prepare for and participate in client reviews, QBR requests, client reporting activities, and recurring weekly, monthly, or quarterly relationship meetings., • Maintain strong client relationships by proactively addressing concerns, aligning on service needs, and reinforcing support expectations, • Maintain regular client communication and updates to ensure timely follow-up, transparency, and professional service experience., • Work closely with leadership to identify process improvements and ensure client satisfaction., • Identify, communicate, and escalate operational, client, staffing, technical, and risk management concerns to senior management when appropriate. What You Bring • Five or more years of progressive experience in a help desk or technical support environment, including at least one year of direct supervisory experience., • Three to five years of experience in a customer-facing environment, with a strong emphasis on customer support and building client relationships., • Proven leadership skills, including the ability to coach, inspire, and motivate technical support team members while managing day-to-day help desk operations., • Hands-on leadership style with a willingness to lead by example and actively assist with complex support issues., • Strong problem-solving mindset, with the ability to proactively identify solutions rather than simply escalating issues., • Customer service focus, with the ability to manage challenging client interactions professionally and effectively., • Willingness to participate in the on-call rotation and serve as an escalation point when needed., • Excellent communication skills, including professional-level written and verbal English., • Experience with the Autotask ticketing system is a plus. Why Join Safari Solutions? • Opportunity to influence service delivery, contribute to operational improvements, and help shape positive change across the organization., • Lead and grow a talented team in a fast-paced, technical environment., • Work with cutting-edge IT solutions and diverse client environments., • Be part of a collaborative team that values problem-solving and innovation., • Opportunity for hybrid work flexibility once established in the role. If you are a technically skilled, client-focused leader who thrives in a hands-on role and enjoys mentoring teams while solving complex IT challenges, we'd love to hear from you. Apply today and take the next step in your career with Safari Solutions. Privacy Notice for California Job Residents - https://www.clairglobal.com/ccpa-job-applicants-notice