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Job Description Description: Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 locations nationwide. With over 90 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In additional to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists. Animal Dermatology Clinic - Lake Oswego is seeking a Lead Technician (CVT). We are looking for someone with the following qualities: • Energetic, • Positive, • Upbeat personality, • Takes initiative, • Commitment to the needs of the clinic, • Punctual, • Willingness to teach others and share ideas, • Openness to diversity, • Adaptability to change, • Accountable, • Able to see big picture, • Excellent client service skills., • Excellent communication skills, both written and oral., • Ability to navigate telephone, computer and software systems., • Ability to take information obtained from a variety of sources, discern that which is credible and assess the clinic and its operation objectively. Possesses sound decision-making skills., • Ability to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities. Possesses strong time-management skills., • Ability to plan, organize, and effectively present ideas and concepts., • Must be friendly, outgoing, and “people-oriented.”, • Ability to work in a team-oriented environment., • Well groomed, organized, and detail oriented., • Ability to take direction., • Ability to handle money accurately and honestly. Education and Experience: • High School Diploma., • Certified/Registered Technician status or equivalent practice experience of at least 5 years., • Thorough knowledge of the veterinary and/or dermatology profession. Authority: • Authority to set and adjust daily staff assignments and duties within established guidelines., • Authority to resolve client service issues within established guidelines., • Authority to delay disputed charges until further reviewed by management., • Effective determination and scheduling of emergencies. Physical Requirements: • Dependable attendance is required., • Any allergies to animals must be controllable through medication., • Must be able to lift forty (40) pounds., • Must be willing to work long or irregular hours under pressure conditions., • This position requires the ability to walk, bend, stand and reach constantly during a minimum eight (8) hour day., • Visual acuity sufficient to maintain accurate records, recognize people and understand written directions., • Ability to speak and hear sufficiently to understand, give information in person and over the telephone., • Fine motor skills adequate for utilizing clinic equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc. Duties: The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the clinic: Staff Management - Technical Staff: • Lead and act as subject matter resource for the training, education and development of our veterinary staff in clinical and technical knowledge and skills., • Lead and train staff in accordance with our core values, mission statement, and vision., • Assign daily responsibilities/roles to technical staff to ensure smooth patient care workflow and leverage doctor and staff time (i.e. assigned techs, procedure prep, message boards, opening/closing duties, satellite preparations)., • Ensure that technical staff follow the published schedules so the practice operates efficiently and with minimal overtime., • Support employee relations, morale building, and communications. Participate and help organize team building events., • Provide support to management with related tasks as necessary such as staff scheduling, policy enforcement, hiring, performance evaluation and disciplinary actions of employees. Patient Management: • Coordinate the daily workflow of patient admitting, hospitalization and discharging., • Responsible for administration, delegation and completion of veterinarian's medical orders., • Mentor technical staff in nursing care, anesthesia, skin tests, surgery, laboratory and pharmacy, ensuring that staff is trained and following our standards of quality medical care., • Ensure that all patient medical and surgical records, prescription refill requests and messages are completed in a timely manner., • Perform all duties of a technician with excellence, and work alongside staff to promote a team approach. Client Management: • Coordinate client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner., • Mentor technical staff in how to communicate effectively with clients in person, by telephone and in writing, ensuring that staff is trained and following our high standards of customer service and professionalism., • Assist Practice Manager and/or Management Team with review and handling of client complaints as needed., • Oversee compliance with call back system including overdue reminder calls. Research, Education and Community Relations: • Serve as the lead, designated technician in clinical research studies to support our mission to pursue the advancement of knowledge in veterinary dermatology., • Serve as the lead, designated technician in training and educating residents, students and doctor visitors on the science and art of veterinary dermatology., • Support and participate in planned marketing and community service events and programs. These may include off-site activities such as dog walks, brownie deliveries to our referring veterinarians or annual events such as Halloween pet costume contests. Office Management: • Facilitate orders and receipt of inventory and supplies, invoices and packing slips. This may range from adjusting workflow and/or arranging coverage to allow time for assigned personnel to complete inventory tasks, to performing actual duties on an occasional or regular basis depending upon the needs of the practice to ensure accurate and timely inventory management., • Monitor usage of hospital supplies and inventory so the practice operates efficiently and communicate needs to Practice Manager or appropriate personnel as directed., • Train technical staff on billing and invoicing to reduce transaction errors and opportunity for missed charges, payment processing, discounts, daily financial closing procedures and troubleshooting to ensure accurate and timely financial reporting., • Assist Practice Manager and/or management team with periodic hospital audits and monthly vendor statement reviews. Facility & Equipment Maintenance: • Be knowledgeable, train technical staff and help maintain system of routine servicing needed for medical equipment used for patient care., • Maintain system of sanitation and disinfection responsibilities of technical staff. This includes keeping the treatment areas and exam rooms neat and free of feces, urine, hair, and debris. The areas should be kept free of clutter and hygienic., • Periodically check the outside of the clinic for feces, urine, smells, etc. and keep clean and neat. Also examine glass doors and windows for smudges and clean when necessary. Meetings: • Meet with the Practice Manager and/or management team regularly to discuss, evaluate and plan workflow, training and staffing support items., • Lead frequent, brief tech meetings to coordinate the technical team on daily workflow, patient care items and assignments with the goal of supporting the smooth operation of the practice and providing exceptional patient care., • Assist the Practice Manager or Supervisor with the planning of monthly clinic meetings for doctors and staff to ensure that all team members are updated on important events, news, and major protocol changes as needed for the success and development of the practice., • Read and respond to all communication in a timely manner. Benefits: • A 5/8 work week (Monday through Friday) with the possibility of a 4/10 work week (full-time employees only), • Paid vacation (full-time employees only), • Paid holidays (full-time employees only), • Competitive wages, • Monthly bonuses based on clinic dietary sales (full-time employees only), • Medical, dental, vision, dependent care FSA, and short-term disability benefit options (full-time employees only), • Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc., • 401K with employer match, • CE opportunities, • Uniforms For more information about Animal Dermatology Clinic, please visit our website animaldermatology.com! Compensation details: 29-35 Hourly Wage PI68ae305d1c81-25405-37299305

Job Description Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Medical Assistant Certified - Posting #27291 Hourly Rate: $23.39 Position Summary: On-call Medical Assistant position available for our East Vancouver Medical Clinic. Ideal candidates will have proven excellent customer services skills, demonstrate an enthusiastic & professional demeanor, and excel at multi-tasking. Medical Assistants are an integral part of the care team; ensuring patient flow and providing quality patient care in a safe and timely manner. Essential duties and responsibilities: • The MA is the person who is responsible for ensuring that ALL patient clinical measures are being addressed and will do so by doing thorough EHR reviews, tracking and documenting all clinical measures/outcomes for patients in EHR. This includes seeing 18/21 patients per day with an assigned provider as well as reaching out to patients who have care gaps., • Will coordinate and process all patient referrals, for both internal and external services. In managing patient referrals, the MA will work closely with Referral Coordinators when/if any patient referrals are being handled by them as per established protocols and processes., • Must be team oriented and work collaboratively with all care team members to provide the best outcomes for the patients and the organization based on the Patient-Centered Medical Home model of care., • Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served., • Demonstrates knowledge of the principles of growth and development over the life span., • Must be able to assist providers in serving and average of 18/21 patients per day (based on provider type)., • Is able to identify and categorize each patient’s age-specific grouping of needs and clinical measures such as those for infant, adolescent, adult or geriatric patients., • Is able to identify the patient’s clinical needs according to diagnosis and follow clinical guideline according to protocol., • Is responsible for the Pre-Huddle preparation and participation in the Care Team Huddle to ensure the collection of all relative clinic forms, quality measures, lab and x-ray reports and review of the Patient Manager and Medication confirmation process and any additional information necessary to be prepared for the patient’s visit., • Prepares the patient for their visit with the Care Team. The MA will be responsible for obtaining patient subjective information and vital signs., • Will ensure documentation of all relevant information, care provided and processes engaged in, in accordance with Sea Mar protocol., • Prepares exam and procedure rooms by stocking with the appropriate supplies and disinfecting as per established protocol., • Maintains professional standards and follows the treatment policies and procedures of the organization. This will require the MA to administer IM, SubQ and intradermal injections. He/she will also administer oral, rectal, inhaled medication as ordered by the provider., • Ensures that medication administration is documented according to protocol., • Responsible for maintaining and reconciling medication and immunization data/list., • Maintains professional standards and follows the treatment policies and procedures of the organization, • Respects the cultural diversity of Sea Mar patients and staff., • Attends regular staff meetings and in service training., • Ensures medication storage, maintenance, dispensing and waste logs are maintained in accordance with Sea Mar policies and procedures. Any area of non-compliance should be reported immediately to the supervisor manager., • Ensures quality controls are performed and documented as required. Any area of non-compliance should be reported immediately to the supervisor / manager., • Assists providers with GYN exams, I & D’s, and other minor procedures., • Demonstrates clear and concise written and verbal communication skills., • Reports any abnormal vital signs to the provider immediately., • Utilizes aseptic (sterile) technique., • Assists with ordering of department supplies., • Assists Nursing/MA Supervisors with streamlining and implementing pod/flow systems to improve efficiency and effectiveness., • Ensures that all medical, nursing, health & safety and personnel policies and procedures are being followed and implemented., • Completes all point of care referrals for patients including specialty care, care coordination and other services. Informs patients regarding specialty referral, providing required information to specialist’s offices for point of care referral processing, including but not limited to, labs, EHR notes, etc., • Assists with obtaining laboratory tests and results., • Assist with obtaining patient notes and records from hospitals and other provider offices., • Maintains positive collaborative working relationships with co-workers, specialists and community organizations., • Utilizes AIDET to ensure excellent customer service at each patient visit including escorting each patient to and from the treatment rooms., • Incoming clinical phone calls will be sent to the MA Supervisor, Nurse Supervisor or Nurse Manager. Any calls referred to you will be resolved in one business day., • Will appropriately and professionally communicate provider delays and delays in patient flow to the front desk staff, direct supervisor and the patient., • Ensure proper management of bio-hazardous waste., • Assists with pharmacy requests., • Ensures infection control and standard precautions are followed according to Sea Mar policy., • Demonstrates proficiency in the nursing parameters of the Electronic Health Record and Practice Management Application programs., • Demonstrates knowledge, proficiency and compliance with regulatory requirements including, but not limited to: Joint Commission, NPSG, Department of Health, Clinical Quality Measures, PCMH, QI and other contractual obligations., • If works as a Scribe, the MA will demonstrate proficiency as a scribe., • Maintain patient confidentiality and privacy at all times., • Will ensure compliance with all HIPAA regulations at all times., • Adhere to schedule and be prepared to provide services by 8am each day, • Provider services using AIDET skills at all times, • Complete quality care gaps for 100% of patients treated, • Provider services to a minimum of ten patients a day, • Strongly support Follow My Health enrollment, • Close chart notes within 24 hours of service, • Must have Washington State Medical Assistant Certificate., • Minimum one year experience as an MA Assistant preferred in Family Medicine., • Basic Life Support (BLS) CPR is required and maintained throughout employment. To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Trevor Parrish, MA Supervisor, at . Sea Mar is an Equal Opportunity Employer Posted on 01/23/2025 External candidates considered after 01/28/2025 This position is represented by Office and Professional Employees International Union (OPEIU). Please visit our website to learn more about us at . You may also apply through our Career page at Powered by JazzHR 7U8QUNjWdQ

Providence Medical Group is seeking a full-time Family Medicine physician to join a well-established and patient-centered medical home. Tanasbourne Family Medicine provides a range of services, including integrated behavioral health, clinical pharmacy, diabetic educators, case management and registered nurses. Enjoy a healthy work-life balance in beautiful Portland, Oregon. • Guaranteed salary for 2 years, plus bonus, • Signing bonus and relocation, • CME funds and days, • Full-time at 36 direct-patient contact hours per week, • Call is 1:8, phone only, • 1:1 Medical assistant support Providence Medical Group is an organization of employed physicians, with more than 90 clinics across the state of Oregon. Its 1,500+ providers possess a wide range of clinical expertise, including Family and Internal Medicine, Infectious Disease, Dermatology and Occupational Medicine. At Providence Medical Group, patients enjoy close-to-home access to dedicated providers in primary, specialty or urgent care clinics, with clinical and operational support from centralized Providence programs. Where You'll Live In Portland, Oregon, you'll find a perfect blend of urban excitement and natural beauty. Home to the Portland Trail Blazers, "Rip City" offers residents endless entertainment, with eclectic art and culinary scenes, sports culture and distinct neighborhood identities. Nestled between the Willamette and Columbia rivers, and just a drive away from Mt. Hood, the Columbia Gorge and the Oregon Coast, Portland offers unparalleled, year-round access to outdoor adventures. Who You'll Work For Providence is a nationally recognized, comprehensive healthcare organization spanning seven states with a universal mission - to provide compassionate care to all who need its services, especially the poor and vulnerable. Its 122,000-plus caregivers/employees (including 34,000 physicians) serve in 51 hospitals, more than 1,000 clinics and a comprehensive range of health and social services. Providence: One name, one family, one extraordinary health system. Check out our benefits page for more information. Equal Opportunity Employer including disability/veteran

Choose What Practice Model Works Best for You! As a part of Optum, the largest network of medical groups in the country, Oregon Medical Group is seeking Nurse Practitioners or Physician Associates to join our Primary Care team in Eugene, OR. The clinicians we seek are those who practice medicine with a focus on patient care, not volume. We want our clinicians to take the time needed to truly address the patient's needs. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work. Position Details: • Flexible practice models include Traditional, Hybrid & Virtual!, • Schedule: Monday - Friday 8-5p, • Full-time or Part-time, • Manage patient care in outpatient setting., • Average Daily Patient Census: 16-18 patients, • Comfortable seeing pediatric to geriatric aged patients; general in office procedures., • Medical Assistant to support clinician; rooming patients, vitals, RX refills, follow up appointments., • EMR - EPIC, • DAX - AI-powered voice-enabled documentation solution Required Qualifications: • Master's degree from a four-year college and/or a professional certification beyond a four-year college, • Unrestricted license to practice medicine in the state of Oregon or ability to obtain., • Certificate of completion from an accredited Nurse Practitioner/Physician Associate Program, • Board Certified or Board Eligible, • Current BLS from the American Heart Association required prior to start., • Excellent patient care and time management skills, • Ability to work in fast-paced environment, team player, adaptable to changing priorities Preferred Qualifications:, • 1+ years of experience in Primary Care or managed care setting Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go to reach its fullest potential. What makes Optum different? • Providers are supported to practice at the peak for their license., • As one of the most dynamic and progressive health care organization in the country, Optum consistently delivers clinical outcomes that meet or exceed national standards., • We promote a culture of clinical innovation and transformation., • Lower Costs, • Improved Outcomes, • Patient Experience, • Clinician Well-Being, • We are influencing change on a national scale while still maintaining the culture and community or our local organizations. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Description & Requirements Explore Primary Care Opportunities in Vancouver, Washington with Flexible Work Week Options: Choose from 3, 4, or 5 Day Schedules StartDate: ASAP Pay Rate: $275000.00 - $425000.00 Join the vibrant healthcare community in Vancouver WA and Portland, Oregon with Legacy Health! We're on the lookout for dedicated outpatient physicians to join our primary care clinics. Be part of a seasoned team of physicians and advanced practitioners, supported by skilled care teams and cutting-edge resources. What's in it for you? • Competitive annual salary: $285,000 to $305,000 with a two-year salary guarantee (1.00 FTE), • Additional opportunities for productivity and quality incentives, • Flexible scheduling options: 0.60-1.00 FTE, with 3-4 day workweeks for better work-life balance, • $3,500 annual CME allowance, including 40 hours of CME, • Relocation assistance, educational loan repayment, and eligibility for HRSA loan repayment programs, • Comprehensive benefits package: Medical/Dental/Vision/Disability/Life/Wellness/Retirement, • 100% outpatient clinical practice with unmatched Epic/EHR support through our Super Thrive Program, • Choose from various housing options and excellent public schools, • Indulge in a diverse culinary scene, theaters, cafes, and family activities, • Explore outdoor wonders like the Columbia River Gorge, Mount St. Helens, and Mount Hood, • Access over 200 parks and gardens within city limits, • Take charge of patient care from clinical history review to diagnosis and treatment, • Collaborate with a dynamic healthcare team, • Maintain your patient panel and share call coverage for the clinic, • MD or DO with a four-year medical school or equivalent, • Completion of internal or family medicine residency, • Board-certified or board-eligible in internal or family medicine, • Current Oregon state medical license, DEA certificate, and BLS certification from the American Heart Association, • Legacy Health is an Equal Opportunity Employer. Join us in providing exceptional healthcare - Embrace the beauty and opportunities that Portland has to offer! Facility Location Nestled in Southwestern Washington, Vancouver - often called "Vancouver USA" to avoid confusion with Canada's Vancouver - prides itself in its blend of historic architecture, chic restaurants and art galleries, and small-town hospitality. Local attractions include various wineries, golf courses, parks, hiking trails, campgrounds, rivers, and lakes. Job Benefits About the Company At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable. Family Practice Physician, Family Practice Md, Family Practice, Family Doctor, Primary Care, Fp, Fm, Physician, Healthcare, Health Care, Patient Care, Hospital, Medical, Doctor, Md, family-practice-medicine, family practice, family medicine

Overview Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Pharmacist. Job Title: Certified Pharmacist Location: 100% Remote Duration: 6 months contract w/ possibility of extension or conversion to FTE role (depending upon performance) Pay Rate: $50/hr – $55/hr (W2) Schedule: • 5 days per week, coverage required Monday through Sunday, • Shift times vary between 8:00 AM and 12:30 PM, • Training: Monday – Friday, 8:30 AM – 5:00 PM (4 weeks; camera required) Must-Have Requirements: • Current and valid Pharmacist License (in good standing), • PharmD or RPh certification, • Strong clinical pharmacy and drug product knowledge, • Experience with prior authorization processes Job Description: Performs prospective and/or retrospective drug utilization review and appeals per State and Federal regulations. Participates in the distribution of clinical drug information and educates providers and staff regarding the use of pharmaceutical treatment regimens. Complies with all corporate and facility standard operating procedures, policies, guidelines, and work instructions. Responsibilities: • Provide prior-authorization services for formulary drugs, • Develop programs to provide optimal pharmacy care to patients, • Participate in drug utilization review programs and retrospective reviews of provider reimbursement, • Recommend medication regimens to prescribers per plan guidelines, • Collaborate with clinical personnel in assessing treatment guidelines, • Ensure compliance with Federal and State laws and standards of pharmacy practice, • Maintain pharmacy records and complete all required training and development courses, • Participate in on-call rotation as required, • Handle inbound and outbound calls to assist with medication reviews, product awareness, and prior authorizations Minimum Qualifications: • Licensed Pharmacist, • Doctor of Pharmacy (PharmD) or equivalent degree, • 1+ year of pharmacy experience Preferred Qualifications: • Experience in Managed Care, PBM, or Health Plan environment, • Strong communication and provider interaction skills Recruiter Contact Info Sam Banga I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Job Description Let’s do great things, together About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together. Position Summary Coordinate and handle complex accounts and be a point of contact for external (CMS, FFM, CCO/DCO, Employer Groups, etc.) and internal constituents; provide back up for Supervisor and assists the Supervisor in monitoring unit performance relative to key objectives; provide on-going technical support and back up for all eligibility, billing and reconciliation for the unit; be a model of leadership, help guide and develop your team; identify, develop and conduct unit training needs on a primarily individual basis for all existing employees and backs up the trainer for all new employees. This is a full-time hybrid position based in Portland, Oregon. Pay Range $25.08 - $28.21 hourly, DOE. *Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. Please fill out an application on our company page, linked below, to be considered for this position Benefits: • Medical, Dental, Vision, Pharmacy, Life, & Disability, • 401K- Matching, • FSA, • Employee Assistance Program, • PTO and Company Paid Holidays Required Skills, Experience, & Education: • High school diploma or equivalent., • Computer proficiency with Microsoft Office applications., • Typing proficiency of 35 wpm preferred., • 10 key proficiency of 135 spm on a computer numeric keypad/calculator preferred., • 12 months experience as a Membership Accounting Specialist, consistently exceeding all levels of performance or equivalent experience preferred., • Familiarity with Moda and/or BHS enrollment, billing, reconciliation and other operational systems and workflows preferred., • Ability to train others and present information in a well thought out and easily understood fashion., • Strong verbal, written, and interpersonal communication skills and ability to interact professionally, patiently, and in a positive manner with internal and external customers., • Ability to instruct, motivate and direct individuals at various skill levels, and various personality types, face to face an in the classroom environment., • Strong analytical, problem solving, decision making, organizational, and detail orientated skills., • Ability to work well under pressure and set priorities in a complex and rapidly changing environment., • Maintain confidentiality and project a professional business image., • Good to great leadership skills, previous leadership experience preferred., • Ability to work with frequent interruptions and demonstrate professional leadership qualities. Self-motivated, requiring little to no guidance or direction. Primary Functions: • Identify, develop, and conduct unit training needs primarily on an individual 1:1 basis., • Assist Membership Accounting Specialists in problem solving and problem resolution. Provide on-going technical support to unit and acts as a liaison with other departments., • Coordinate new group set-up for the more complex accounts, this includes but not limited to verification of the group application, meeting with group administrators and participating in installation meetings with Sales, BIU, IT and Marketing personnel., • Provide back up for supervisory duties and be a model of Leadership to your department while guiding and developing the Membership Accounting specialists. Could include assuming the role of interim supervisor for the unit., • Provide back up to the Membership Accounting Trainer and all Membership Accounting Specialists in the unit., • Assist in updating department policies and procedures., • Administer quality control audits for established unit staff., • Monitor unit performance relative to key objectives and turnaround time., • Handle special projects and assignments as determined by Management including the development of new programs and associated documentation., • Other duties as assigned Working Conditions & Contact with Others: * Internally with all departments and all levels. Externally with Group Administrators, TPA’s, State and Federal Regulators, Members, Auditors and Agents. • Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need. Together, we can be more. We can be better. Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations please direct your questions to Kristy Nehler & Danielle Baker via our email.

Job Description Let’s do great things, together! About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together. Position Summary Provides internal administrative assistance to the Account Manager. Provides daily access for Agents, Group Administrators and Sales and Services staff by phone, email and in person. Provides administrative support necessary to meet sales and service objectives. This is a temporary hybrid position. Pay Range $18.03 - $20.18 hourly (depending on experience) *Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. Please fill out an application on our company page, linked below, to be considered for this position. Benefits: • Medical, Dental, Vision & Pharmacy, • PTO and Company Paid Holidays, • 401k - Matching Required Skills, Experience & Education: • At least 6 months office experience preferably in health insurance and/or employee benefits/administration field and/or sales and account management practice., • Computer proficiency with Microsoft Office applications (Word, Excel, Power Point)., • Knowledge of health insurance business as it relates to contracts, state, and federal law., • Understanding of systems regarding enrollment and eligibility, processing of claims, billing, customer service, and related information., • Ability to learn underwriting policies and procedures for assistance with small and large groups, • Ability to work well under pressure with frequent interruptions and shifting priorities., • Strong analytical, problem solving and decision-making skills., • Ability to come in to work on time and daily; Overtime is evaluated and set during peak times, • Strong verbal, written and interpersonal communication skills., • Presents a positive and professional image in the community; Maintains confidentiality and projects a professional business image., • Maintains a valid driver’s license., • Ability to handle a pushcart/hand truck and ability to lift boxes up to 40 lbs., • Ability to be a self-motivator and work independently with little or no supervision. Primary Functions: • Supports Sales and Service objectives by preparing accompanying materials for the Account Managers, as needed; Provides back-up support for other Sales Assistants, as needed., • Audit group renewal letters and ensures letters are mailed within the advance notice time frame, as outlined in contract., • Pulls various Business Objects Reports, as assigned by Account Manager., • Prepares internal and external correspondence for Sales and Services team (i.e., renewal paperwork, cancellation, and delinquency notices, etc.), as assigned., • Acts as a liaison between various internal departments and the Account Manager when they are out of the office., • Completes and submits appropriate Group Applications to Business Implementation Unit within three business days to ensure external timelines are met and or exceeded., • Responds timely to high volume of emails and phone calls from external and internal clients; Provides excellent customer service., • Prepares Welcome/Enrollment packets and group administrative kits, on as needed basis., • Works efficiently in Facets, Agent Database, Business Objects, WiredEnroll and other systems., • Acts as a liaison between callers and internal departments (Agent Desk, Membership Accounting, etc.)., • Supports department by preparing training materials; Reviews and provides feedback on assigned., • Provides training and support for temporary and newly hired full-time Sales Assistants., • Evaluates marketing materials, brochures, flyers, and other documents, as assigned., • Perform other duties as assigned. Working Conditions & Contact with Others • Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Must be able to travel and to work with challenging clients. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need., • Internally within Sales department, Membership Accounting, Business Implementation Unit, Benefit Configuration, Underwriting, Document Services, Accounting, Marketing, and other departments as needed. Externally with policyholders, agents, members, and vendors (i.e., pharmacy and provider networks, etc.) Together, we can be more. We can be better. Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations please direct your questions to Kristy Nehler & Danielle Baker via our email.

These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

The Judge Group is seeking a travel nurse RN PICU - Pediatric Intensive Care for a travel nursing job in Portland, Oregon. • Specialty: PICU - Pediatric Intensive Care, • Discipline: RN, • Start Date: 11/03/2025, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, nights, • Employment Type: Travel Job Title: Pediatric CVICU Registered Nurse (PICU RN) Shift: Night, 3x12-Hour (7:00 PM – 7:30 AM) Assignment Duration: 13 weeks Number of Positions: 3 Job Location: 700 SW Campus Drive, Portland, OR 97239 Facility: OHSU Doernbecher Children’s Hospital Unit: 8N Pediatric Intensive Care Unit (PICU) Unit Beds: 20 Daily Census: 14 Charting System: Epic Scrub Color: Solid colors only (no prints); scrubs provided for OR Parking: $16 (Mon–Fri, 8 AM–5 PM) • Minimum Experience: 2 years (CVICU and post-op heart experience required), • First-Time Travelers: Accepted with required experience, • Certifications Required:, • BLS, • PALS, • NRP (Preferred), • Travel Experience: Not required, • Teaching Hospital Experience: Preferred, • Trauma Level I Experience: Preferred, • CVICU and post-operative cardiac care, • Pediatric dosage calculations, • Ventilator management, • Central and arterial line care, • Blood product administration, • Emergency medications and sedation, • CRRT and ECMO (preferred), • Neurologic and respiratory interventions, • TPN/Lipids, • Peritoneal dialysis, • ICP monitoring, • Post-neurosurgery care, • Pediatric Early Warning Score (PEWS), • Assist with lumbar puncture, intubation, and chest tube management, • Scheduling Type: Self-scheduling, • Patient Ratios: 1:1 or 1:2 (Days/Nights/Weekends), • Float Requirement: Yes (to NICU and Pediatric Units), • Call Requirement: None, • Weekend Coverage: Every other weekend, • Pre-Approved Time Off: 1 request allowed, • Orientation: 24 hours (all hours billable), • Facility Type: Magnet-designated, Level I Pediatric Trauma Center, Teaching Hospital, • Special Procedures:, • Bedside central/arterial line placement, • Intubation/extubation, • CRRT and ECMO initiation/discontinuation, • Chest exploration and emergent operative procedures, • Special Equipment:, • Hamilton G5 Ventilators, • DirectLink ICP Monitors, • Artic Sun Targeted Temperature Management, • Baxter Prismaflex Machines, • Support Services:, • IV Team, Respiratory Therapy, Radiology, Social Services, Pharmacy, Lift Teams, Unit Secretary, and more, • Candidates must have CVICU and post-op heart experience., • Please screen and flag candidates without this experience., • Pending licenses accepted (must be submitted to the board)., • All time-off requests must be submitted with the application. Judge Healthcare, a division of The Judge Group, bridges the talent divide for companies and organizations across the healthcare ecosystem, providing resources and specialized roles such as travel nurses, allied health professionals, locum tenens, and more. Judge’s seasoned recruiters are fluent in the trends, technologies, and regulations shaping today’s healthcare environment, and use this knowledge to pair the right staffing solutions with the right talent.

Job Description Let’s do great things, together! About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together. Job Summary: The Strategic Operations Supervisor oversees the planning and execution of strategic Medicaid initiatives and innovations. This role manages escalated issues, monitors performance, identifies cost-saving opportunities, and leads fiscal and budgetary planning. The Supervisor ensures compliance with federal, state, and contractual requirements; identifies and mitigates operational risks; and supports the quality, efficiency, and integrity of Medicaid program operations. This is a full-time hybrid position based in Portland, Oregon. Pay Range $70,579.27 - $88,224.08 (annually) depending on experience. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. Please fill out an application on our company page, linked below, to be considered for this position. Benefits: • Medical, Dental, Vision, Pharmacy, Life, & Disability, • 401K- Matching, • FSA, • Employee Assistance Program, • PTO and Company Paid Holidays Primary Functions: • Lead Medicaid cost-saving initiatives by analyzing, recommending, implementing, and tracking outcomes across internal departments and external entities., • Develop and maintain departmental and executive dashboards and performance metrics, including identifying measurable KPIs for key priorities and initiatives., • Articulate strategic visions and translate them into actionable initiatives, offering alternative pathways and solutions when needed., • Provide strategic support on projects and deliverables of varying complexity and across stakeholder groups, incorporating feedback and pivoting direction or proposals as needed., • Manage competing departmental priorities and coordinate data requests to ensure effective and timely execution., • Recommend and implement policies and operational changes that support cost savings, process improvements, and future expansion efforts., • Communicate data findings, insights, and strategic recommendations to department leadership, stakeholders, and executive teams., • Stay current on and interpret state and federal legislation impacting Medicaid dollars and operations., • Conduct local and national market research to identify opportunities for operational innovation., • Ensure regulatory compliance while enhancing infrastructure and minimizing operational risk., • Support third-party administrator (TPA) business accounts., • Travel frequently to Eastern Oregon and other regions across the state., • Bachelor’s degree in Business Administration, Finance, or a related field, required; Master’s degree preferred., • Minimum of 4 years of experience in Oregon Medicaid, healthcare operations, or regulatory compliance, with strong knowledge of financial principles and cost management., • Proven ability to identify cost savings and implement operational improvements within healthcare systems., • Experience with claims pricing, contract configuration, negotiation, and management, including the ability to identify and propose alternative strategies during complex negotiations., • Strong project management, organizational, and analytical skills., • Proficiency in Microsoft Office, with the ability to create effective reports and dashboards., • Skilled in presenting data, proposals, and recommendations to executive leadership and diverse stakeholders., • Excellent written, verbal, and interpersonal communication skills for effective cross-functional collaboration., • Demonstrated situational awareness, emotional intelligence, and confident leadership in navigating complex or sensitive situations., • Track record of innovation, adaptability, and collaboration in dynamic environments., • High attention to detail, reliability, and consistent follow-through., • Professional appearance and demeanor in all internal and external interactions., • Must possess a valid driver’s license. Contact with Others & Working Conditions: • Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need. Frequent travel., • Internally with Medicaid Leadership, including the Board of Directors, Clinical Advisory Panel, and internal departments. Externally with various entities and stakeholders. Together, we can be more. We can be better. Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our email.

Job DescriptionCompany Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. Job Description This role is field-based and candidates should live within a reasonable distance from a primary city and a major airport. The geography includes the following locations: • Colorado, • New Mexico, • Wyoming, • Idaho, • Utah, • Nevada, • Montana, • Oregon, • Washington Join a high-performing team dedicated to advancing patient care in specialized therapeutic areas, including Prostate Cancer/Urology and OB/GYN. As District Manager, you will lead and inspire in-field commercial teams, fostering a strong culture of collaboration, empowerment, and teamship. You will coordinate all district activities to ensure targets for increasing sales within your assigned geography are consistently achieved. Additionally, you will drive performance by creating, implementing, and communicating the District Sales Plan, while continuously monitoring progress. This role offers the opportunity to operate within a unique Buy & Bill environment, making a significant impact across both large institutions and private practice settings. Success in this position will require the ability to learn and develop an in-depth understanding of Buy & Bill processes. The ideal candidate will have a proven track record of success and the ability to lead a diverse team while enhancing organizational culture. We are seeking an experienced, dynamic leader ready to set the standard for team excellence and drive results in a fast-evolving space. Responsibilities: • Lead, develop, and motivate commercial teams to achieve district sales goals., • Cultivate a positive, inclusive culture focused on teamwork and shared success., • Create, implement, and communicate District Sales Plans; monitor progress and adapt as needed., • Operate effectively in Buy & Bill environments across both large institutions and private practices., • Apply expertise in disease states, including Prostate Cancer/Urology and OB/GYN., • Coordinate in-field activities to achieve targets. Maximize market, segment, and team dynamics to drive both top- and bottom-line results., • Ensure smooth, collaborative efforts in both daily operations and long-term business execution. Set the tone and pace for business processes and organizational effectiveness., • Understand and present market and franchise/business perspectives when leading teams and championing in-field meetings, by developing mastery of product and disease state information, as well as relevant market dynamics, including the managed care landscape., • Coach, mentor, educate, and develop direct and indirect team members to enhance individual skills and elevate overall team performance. Hold direct reports accountable for behaviors and performance expectations., • Provide direction and insights to key internal partners during the business planning process., • Consistently exemplify the AbbVie Ways of Working.Qualifications, • Bachelor's degree in health, sciences, pharmacy, or business-related field preferred; or relevant and equivalent industry experience required., • Strong business analysis and planning skills that drive sales performance., • Proven leadership experience, previous field leadership experience is preferred (external and other leadership management experience will be considered). Must be in good standing with safety and compliance standards, currently meeting performance expectations, living the AbbVie Way, and effectively demonstrating leadership attributes., • Excellent judgment and decision-making skills, with the ability to clearly articulate the scientific aspects of treatments and therapeutic areas., • Demonstrated ability to provide candid, effective feedback, efficiently manage performance, and develop talent for promotional opportunities., • Proven ability to foster a culture of winning and full team engagement., • This role requires satisfying all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations in your assigned territory. You must be in good standing and/or eligible to obtain these credentials., • Valid driver’s license, the ability to pass a pre-employment drug screening test, and compliance with safe driving requirements. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: * The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. * We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our short-term incentive programs. * This job is eligible to participate in our long-term incentive programs Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

Job Description CorVel Corporation, a leading provider of claims management and billing technology, is on the hunt for a dynamic IT Support Specialist to join our team. Our Downtown Portland office offers a hybrid work model, allowing you to enjoy the best of both worlds – working from home and collaborating in the office 1-2 days a week. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Desktop Support: Provide regular support for computers, phones, and printers., • Proactive Monitoring: Keep an eye on alert systems and respond proactively., • Ticket Management: Complete assignments and track results using our ticket system., • Independent Work: Thrive in a role that requires minimal supervision., • Additional Tasks: Take on other duties as assigned. KNOWLEDGE & SKILLS: • Tech Savvy: In-depth knowledge of Windows 11 and the Microsoft Office suite., • Problem Solver: Experience troubleshooting application packages and desktop images., • Skilled Communicator: Exceptional written and verbal communication skills., • Self-Motivated: Ability to work independently and manage your time effectively., • Customer Focused: Excellent customer service skills., • Adaptable: Willingness to respond to changing priorities. PREFERRED EDUCATION & EXPERIENCE: • Technical Expertise: Familiarity with VDI, cloud, and on-premise endpoint management solutions., • Software Distribution: Experience with software distribution technologies., • Education: College degree, Microsoft Certification, or 2+ years of relevant work experience., • Asset Management: Experience in asset ordering and tracking. PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $27.32 - $40.86 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. About CorVel CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Hybrid

Job Description Let’s do great things, together! About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together. Position Summary The CS Tech Support Specialist I position serves provides Customer Service and Technical Support to internal and external clients through multiple contact channels for Medical, Dental, Pharmacy, Individual Membership Account, MyModa, Benefit Tracker Administration and Maintenance. Administers Moda online Customer Service programs, including program application procedures, internet security protocol for external users and records maintenance. Shares administration of MyModa, eBill and Benefit Tracker functionality. The primary role of this position is to provide professional, prompt and accurate technical support to all Internal and External Customers. This is FT WFH role. Pay Range $20.88 - $23.49 hourly (depending on experience) **Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. Please fill out an application on our company page, linked below, to be considered for this position. Benefits: • Medical, Dental, Vision, Pharmacy, Life, & Disability, • 401K- Matching, • FSA, • Employee Assistance Program, • PTO and Company Paid Holidays Required Skills, Experience & Education: • High school diploma or equivalent., • 6-12 months experience as a Customer Service Rep Level II, consistently exceeding level of performance or equivalent work experience or equivalent work experience., • 10 key proficiency of 135 spm net on a computer numeric keypad., • Typing ability of 25 wpm net., • Computer proficiency with multiple systems, browsers, Moda software (Microsoft Office applications, Facets, Content Manager, Excel, EBT, online chat) and updates., • Prior experience or basic understanding of claims processing, membership accounting, medical/dental/pharmacy plan benefits and/or other related experience handling Customer Service escalations, Technical Support or Online Chat., • Strong time management, planning and organization skills with ability to prioritized and manage changing priorities., • Ability to handle multiple tasks simultaneously and adapt to change., • Ability to work well under pressure in a complex and rapidly changing environment., • Ability to anticipate, identify, analyze and resolve conflict and problems., • Ability to listen and understand information verbally and in writing., • Well-developed verbal and written communication skills with the ability to actively listen, interact professionally, patiently and courteously with clients on the phone, in person, through email, social media or online chat., • Strong analytical and critical thinking, problem solving, decision-making skills, with attention to detail., • Maintain confidentiality and project professional business presence and appearance., • Ability to comply with company rules and policies and maintain attendance above company standards., • Able to embrace process improvements and works well in a team oriented environment., • Demonstrated ability to handle difficult calls and benefit issues with little assistance and provide accurate information in a fast paced environment., • Experience working in a collaborative and fast-paced team environment., • Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance., • Help customers troubleshoot issues they encounter and provide actionable tips to resolve., • Demonstrated outstanding attention to detail, ownership, and follow-through., • Consistent record of achieving individual and team metrics., • Excellent professional written & oral communication skills., • Passion for technology and willingness to learn new skills., • Ability to navigate multiple computer programs in a fast pace multi-tasking environment., • Empathy/compassion for working with senior, disabled, low income populations., • Ability to work extra hours and participate in overtime as needed., • Ability to work with multiple Pharmacy, Dental and Medical (Individual, Specialized, Medical Intake, EOCCO) applications and contacts types at the same time. Primary Functions: • Responsible for interpreting needs/concerns, determining best course of action, troubleshoot, and identify system issues and solutions. Guide users through features and functionalities., • Respond to customer queries in a timely and accurate way, via phone, email, chat or social media., • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures., • Support customers across different platforms; phone, email, chat or social media and ability to trouble shoot multiple devices (desktop pc, tablet, phones, browsers, hardware, OS), • Resolve issues efficiently from start to finish, set appropriate expectations and follow through; and/or escalate support tickets to leadership when escalation is required., • Analyzing and reporting system issues and trends in a timely manner. Provide customer feedback received to leadership., • Develop access to registrants’ passwords and log-in data so when questions are received a prompt answer can be provided., • Ability to repeatedly analyze situations and communicate effectively in a fast paced environment that includes dealing with angry people., • Exercise judgment, initiative, and discretion in confidential and sensitive manners., • Consistently follow the correct process and procedure with each line of business and contact method being used., • Maintain forms necessary for new external provider and employer users., • Responsible for handling all requests received for Certificate of Coverage and CCC letters, • Responds to Benefit Tracker, MyModa, EBT and External Secure email user questions (via telephone, email, or correspondence)., • Monitor customer complaints on social media and reach out to provide assistance., • Respond to email inquiries received from multiple mailboxes across all lines of business: MyModa, Medical, Dental, Pharmacy, EBT and Individual Membership Accounting, within established turnaround times., • Open and Submit service tickets for possible Benefit Tracker, eBill and MyModa programming changes, system issues and trending topics (following established reporting policy)., • Review, update and become familiar with new and revised benefit information or claim processing procedures., • Contact providers, group administrators and agents when necessary to answer questions and obtain or provide information., • Support and assist Medical, Dental, Pharmacy and Individual Membership administrator questions., • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of customer service or Moda, • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction., • Other duties as assigned Working Conditions & Contact with Others • Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need. Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our email.