BUSINESS DEVELOPMENT MANAGER
hace 5 días
Anaheim
Job Description Business Development Coach and Player – Plumber Marketing Channel SUPERIOR CORE VALUES – We don’t just say them, we live them! Collaborate | Own It | Mindful | Efficient | Thirst for Learning About Superior Restoration Superior Restoration is a leading restoration services provider specializing in water damage, fire, and mold remediation. As part of the HighGround Brands network, Superior Restoration delivers reliable, high-quality property restoration with a focus on rapid response, customer care, and trusted local partnerships. Our growth depends on strong referral relationships with plumbing professionals who serve as the first point of contact when a customer experiences a water-related loss. Compensation & Benefits • Competitive base salary plus performance-based bonus/commission structure 110,000-200,000 annually., • Comprehensive benefits package including medical, dental, vision, PTO, and 401(k)., • Company vehicle, gas card, cell phone, and other company assets required for the role. This position combines strategic leadership, market development, and hands-on coaching to expand Superior Restoration’s footprint within the plumber channel. The ideal candidate has a proven background in business development, B2B relationship management, and field team leadership within service-based industries. Key Responsibilities Team Leadership & Development • Manage, coach, and develop Business Development Representatives., • Conduct weekly one-on-ones, pipeline reviews, and ride-alongs to ensure BDRs execute core outreach and activation playbooks., • Foster a culture of accountability, urgency, and relationship excellence aligned with Superior Restoration and HighGround values., • Partner with recruiting and training teams to hire and onboard new BDRs as the market grows. Market Strategy & Growth • Build and execute market expansion strategies targeting high-value plumber partners throughout the assigned territory., • Analyze territory performance, partner data, and competitive trends to refine local strategies., • Collaborate with marketing to develop plumber-focused campaigns, appreciation events, and partner activations., • Ensure the market maintains a balanced pipeline of prospective, active, and retained partners. Operational Excellence • Oversee CRM performance and data integrity in Luxor CRM for assigned territories., • Monitor referral flow through DASH, ensuring operational handoffs meet service SLAs and partner expectations., • Report weekly metrics to senior leadership, including activity, referral volume, conversion, and retention., • Partner cross-functionally with operations, marketing, and finance to optimize lead-to-job performance. Partnership Management • Maintain relationships with key regional and high-volume plumber partners., • Support field reps in executing joint marketing activities, lunch-and-learns, and training sessions., • Resolve escalated partner issues swiftly, ensuring satisfaction and long-term loyalty., • Team Performance – BDR productivity metrics (outreach, activations, conversion rates), • Revenue & Pipeline – Referral-to-job conversion %, partner-driven revenue, market growth rate, • Partner Retention – Repeat referral rate, partner satisfaction (NPS or equivalent), • Operational Discipline – CRM accuracy, timely reporting, adherence to playbooks, • 4–6+ years in business development, field sales, or partnership management., • 2+ years of people management experience, preferably in multi-location or regional roles., • Strong background in home services, restoration, plumbing, or construction industries., • CRM proficiency (Luxor CRM experience strongly preferred) and familiarity with DASH., • Exceptional leadership, coaching, and analytical skills., • Ability to travel throughout the assigned territory as needed Preferred Qualifications • Experience developing referral networks and channel strategies., • Knowledge of restoration processes, insurance workflows, and TPA systems., • Proven ability to create scalable processes and training programs for field teams., • Strategic Leadership – Guides and motivates teams toward measurable growth goals., • Relationship Builder – Cultivates strong, trust-based partnerships with external stakeholders., • Accountability & Ownership – Sets high standards for self and team performance., • Analytical Thinking – Leverages CRM and performance data to drive strategic decisions.