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Job Description Who We Are: At Formic, we're on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing "Made in America" products. And we're growing fast - achieving 7x growth in production hours YoY. Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies. Formic is seeking a Technical Program Manager to support the operational excellence and key initiatives for our Production Optimization team, which provides equipment maintenance, field service, and customer support for our fleet of robotic cells and customers across the US. In this role you will lead the execution of key technical initiatives that drive operational efficiency; streamline system integrations; and enhance the customer, field service, and technician experience. You will standardize critical workflows and processes such as spare parts, inventory, work processes, backups, continuous improvement efforts, customer outreach, and develop scalable automation solutions that improve monitoring, analytics, and internal communication across our organization. This is a highly collaborative role, working cross-functionally with Customer Success, Deployment, Field Services, and Engineering teams to align business objectives with technical execution. You will also be responsible for developing technician training programs, managing work order automation, and ensuring seamless data flow between systems like Slack, Salesforce, and CMMS (MaintainX). This role is highly strategic and execution-focused, ensuring that Formic's internal operations are efficient, scalable, and seamlessly integrated across our growing fleet of automation solutions. The day to day function of this role is working on the problems of tomorrow rather than in the day to day operations of the business. As Technical Program Manager, Production Optimization, you will: • Navigate, discover and identify the unknown-unknowns across the business, engage leadership in prioritization efforts, and build real world, reliable, and scalable solutions to solve day to day problems., • Drive the successful implementation of a CMMS (computerized maintenance management system) including work order automation, technician scheduling, performance tracking, automated reporting, etc., • Crossfunctional collaborate with other Technical Program Managers, Product Managers, Business Systems Engineers, and department heads, • Define, document, and optimize business workflows across Field Service, Deployment, Continuous Improvement, and Customer Success, ensuring consistent execution and accountability., • Own and manage the Production Optimization roadmap, aligning technical initiatives with company OKRs and operational goals., • Assess project resourcing needs and align staffing with program priorities, ensuring high-impact initiatives are appropriately supported and sequenced., • Define functional and technical requirements for internal tooling, APIs, and automations; collaborate with software and data engineering teams to validate feasibility and implementation., • Define and deploy standard work for critical business processes—spare parts management, technician scheduling, D&A handoffs, and field communications., • Design, build, and maintain automated workflows connecting Grafana, Slack, Airtable, Salesforce, Gmail, and other internal systems for real-time visibility and reporting., • Build process flow and map information flows throughout the business using Lucid Char / Lucid Spark (or similar technologies)., • Partner cross-functionally with Product Managers to optimize the customer experience with Formic's proprietary mobile app., • Improve monitoring and analytics capabilities by aligning with Formic's Product Intelligence team to bridge the gap between proposed solutions and real-world performance., • Enhance technician onboarding, training, and leveling, ensuring a scalable, structured approach to skills assessment and development., • Coordinate with Field Service, Supply Chain, and Customer Success teams to establish and maintain localized spare parts inventories that ensure rapid on-site repairs and minimize system outages., • Ensure easy access to robust data backups and critical knowledge bases, including BOMs, CAD files, robot configurations, automation passwords, etc., • 5+ years of experience in technical program management, business systems engineering, or enterprise systems integration in a manufacturing, automation, logistics, or industrial environment., • Hands-on experience with CMMS (computerized maintenance management system) platforms required (e.g. ServiceNow, eMaint, UpKeep, Limble… we use MaintainX), • Ability to analyze complex business processes and develop scalable automation solutions., • Strong knowledge of technician workflows, preventive maintenance, continuous improvement and field service operations., • Proven ability to manage cross-functional projects, balancing technical execution with strategic business priorities., • Strong problem-solving skills, with a bias toward automation, efficiency, and scalability., • Exceptional communication and stakeholder management skills, with experience working across technical and non-technical teams., • Familiarity with industrial automation, robotics, PLCs, and fleet-wide maintenance strategies preferred., • Ability to travel approximately 1x/month to Formic headquarters, customer sites, etc. as needed., • Chicago-area applicants: Willingness to work on a hybrid basis (3+ days/week) in our Woodridge, IL facility. #LI-MB1 Our Total Rewards At Formic, we believe you perform your best when you're supported in caring for yourself and your loved ones. That's why we've thoughtfully designed a comprehensive benefits and perks package for our full-time, U.S.-based team members, including: * Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors * Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian * Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid * Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most * Paid Parental Leave: Generous parental leave to support our employees and their growing families * Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan * Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment * Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses * Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy * Paid Company Holidays: Celebrate important dates with paid time off Compensation Philosophy Formic's compensation packages - including salaries and equity - are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment: when Formic succeeds, so do you. Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization. We're open to meaningful discussions about compensation structure to secure exceptional team members. The anticipated base pay range for this position is detailed below. Base Salary Range:$120,000—$170,000 USD What we look for: We're building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you! • Fearless Optimism: You share our ambitious vision of what we can accomplish. You're aware of the challenges we will face as a startup doing new things in an old space, but you're energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large., • Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder., • Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action., • Be Right Often: You don't do things just because that's how they've always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data., • Made of Rubber: Just like rubber, when you fall you bounce back up. You know there's going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all. Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to . AI Use At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.

Job Description Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That's why we've built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve. About the Job: At Radicle Health, we believe that a well implemented customer today will bear a more successful, stable, and happier customer tomorrow. We are looking for a Senior Implementation Manager who is passionate about setting their customers up for success and invested in becoming the product expert for the company. The ideal candidate can manage multiple projects simultaneously without sacrificing quality of service or attention to detail. The role will center on becoming a product expert on Radicle Health's solutions, with a focus on consulting with new customers to ensure their new software solution is configured to meet their needs and that they have the skills necessary to manage it on their own. You will join a team of several talented and dedicated individuals that work hard to meet customer needs and enthusiastically share knowledge across internal teams. The implementation team is responsible for onboarding all new customers and working with existing customers as they work to deepen their system use. Who you are: • 6+ years of experience in Implementation, Professional Services, or Consulting, ideally in enterprise SaaS, including 2+ years of managing complex software implementation projects, • Proven expertise in project management and the software implementation lifecycle, leveraging experience and best practices to ensure successful project delivery, • Demonstrated ability to anticipate customer needs, creatively problem solve, and contribute to team efforts and culture in a meaningful way, • Ability to manage multiple projects and priorities in a fast-paced environment, • Strong execution mindset with a focus on operational excellence, • Demonstrated ability to establish high levels of trust and strong engagement with executive stakeholders Client Onboarding and Implementation • Own the successful execution of implementation projects for new and existing customers, ensuring a smooth and timely transition from sales to full product implementation., • Collaborate with customers to gather requirements and align on the solution design to meet their business objectives., • Serve as a product expert to customers and internal teams, providing consultation on best practice recommendations., • Configure the solution based on client requirements, ensuring that all necessary features and functionality are set up correctly., • Ensure thorough testing of configuration to ensure the system works as expected and resolve any issues that arise., • Define, maintain, and track project timelines to ensure on-time, in-scope, and under-budget implementations., • Maintain clear project documentation and updates to keep all teams aligned with status, progress, and outcomes., • Regularly evaluate and refine the implementation process to improve efficiency and client outcomes, contributing towards best practice development and implementation across the team., • Gather and analyze feedback from clients post-implementation to identify areas for improvement and contribute to ongoing product development., • Serve as the primary project escalation point of contact, building trust and establishing rapport with customer stakeholders through proactive risk identification and mitigation and timely issue resolution., • Unlimited PTO, • Competitive medical, dental, and vision healthcare coverage, • 401k matching, • Paid holidays, • Volunteer time off, • Paid parental leave, • Remote work stipend, • Compensation: $90,000 - $110,000, • Location: Remote Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process. Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

MUST actually use products and/or services, if provided. You get to review and use new products or services before they are released to the public.

Provide ongoing service, support, and follow-up care.

We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with. Customer service or customer relationship experience. Previous customer service and sales expe

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. This position supports customer service, technical support, and customer sales interactions. Must be cus

Research and retrieve information across systems to support customer needs. Familiarity with Windows operating systems.

What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits.

Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coordinate tasks to ensure deadlines are met.Other duties include adapt to shifting priorities and busines

Job Description Joining SSF is a great opportunity! • Promotions: Progress in your career and earn more as you gain experience, • Overtime: Get paid 1.5x your regular rate for extra hours, • Longevity: Build a rewarding career with our Career Development Plan, • Teamwork: Collaborate to provide exceptional service to our valued customers Warehouse Associate Position Overview: We are seeking enthusiastic individuals with at least a year of warehouse experience to join our team as full-time employees. As a Warehouse Associate, you will be responsible for accurately picking, checking, packing, sending, and receiving merchandise in a dynamic and fast-paced environment. Our warehouse associates are fundamental to our company's success. If you thrive on hard work, teamwork, and maintaining physical fitness, this role is perfect for you! Company Overview: SSF Imported Auto Parts, LLC leads the industry in distributing high-quality parts for European cars. With ten locations across four states, we have been exceeding customer expectations for over 40 years. At SSF, we believe that every individual contributes uniquely to our success. Benefits of joining our team: • Enjoy up to 19 days of accrued paid time off annually, • Celebrate 8 paid holidays, • Benefit from a 401(k) match up to 4%, • Access medical/dental/vision insurance starting on the 1st of the month, • Utilize a flexible spending account, • Access our Employee Assistance program, • Receive employer-paid Basic Life Insurance and AD&D coverage, • Verify assignment with the manager or department lead each morning, • Handle all products to avoid injury to self and/or damage to the product, • Pull all assigned parts accurately and efficiently, within the time specified., • Read all pick-pack messages for special instructions., • Order verify the order, inspecting product for damage as needed, • Pack orders tightly and safely using best practices, • Update, reprint, and dispatch route manifests, • Ensure drivers depart on time and provide ETAs as requested, • Process common carrier shipments according to pick/pack instructions, • Ensure all packages are picked up by the carriers Receiving • Check in stock transfers by specified in-stock date, and receive, • Check in domestic and foreign vendor shipments, labeling parts and completing discrepancy paperwork as needed, • Complete receiving log, scan in check paperwork to Inventory Control Put Away • Stock assigned put away carts and pallets accurately and efficiently, including in secondary locations, • Research any discrepancies, • Build put-away carts as needed, • Advise bin maintenance of any parts that do not fit into assigned locations Bin Maintenance • Assign new items to bin locations using product and bin profiling, • Complete warehouse maintenance, stock checks, and clean-up reports, • Research missing merchandise using audit trail, put away data, and physical searches Returns • Process customer returns, including customer cancels and refused shipments, • Process vendor returns, including cores, warranties, and defectives, • Understand the automatic core RA process and applying cores to COD orders Warehouse Associate Requirements: • Willing to work overtime or hours other than those normally scheduled, including some Saturdays, • Adhere to SSF Employee Handbook, guidelines, policies, and procedures, • Maintain a professional attitude at all times, • Demonstrate the ability to work effectively in a team-based environment, • Understand and adhere to all safety guidelines, • 1 year of Warehouse experience, • Pick and pull auto parts, • Lift items weighing up to 50 pounds, • Stand, walk, climb ladders, and push carts for the duration of the shift, • Read part labels (written in English) We are an equal opportunity employer. Join us today and be part of a thriving, inclusive workplace! Due to the high volume of applicants, we may not be able to respond to everyone personally. However, please know that we appreciate your time and interest in a career with SSF Imported Auto Parts.

Job Description Insidesource DEI Statement By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business. Job Summary The Desktop Support Associate is responsible for delivering comprehensive technical support for Insidesource's IT systems, audiovisual equipment, and mobile devices. The ideal candidate will possess exceptional customer service, troubleshooting abilities, strong communication skills, and experience in supporting diverse technological environments. This role reports to the Director of Business Operations and Technology and involves collaboration with our managed service providers and various vendors to fulfill requests. Essential Duties and Responsibilities: • Provide first-line technical support for desktops, laptops, peripherals, and software applications, • Configure, install, and maintain audiovisual equipment including projectors, video conferencing systems, and digital signage, • Support mobile devices including smartphones and tablets across various operating systems (iOS, Android), • Diagnose and resolve hardware and software issues through remote support and desk-side visits, • Set up new employee workstations and perform equipment refreshes, • Maintain inventory of IT assets and manage equipment lifecycle, • Document technical solutions and maintain knowledge base articles, • Assist with regular maintenance and software updates, • Escalate complex issues to appropriate IT teams when necessary, • Train users on basic hardware and software operations None Skills, Knowledge, Experience Required • 3+ years of experience in IT desktop support or similar technical role, • Strong knowledge of Windows and Mac operating systems, • Experience supporting and troubleshooting AV equipment, • Familiarity with mobile device management (MDM) solutions, • Understanding of networking concepts and troubleshooting, • Knowledge of IT security best practices, • Excellent customer service and communication skills, • Ability to explain technical concepts to non-technical users, • Strong problem-solving and critical thinking abilities, • Technical certifications (CompTIA A+, HDI, ITIL), • Experience with ticketing systems and IT service management tools, • Knowledge of cloud applications and services (Microsoft 365, Google Workspace), • Experience in a corporate environment, • Familiarity with remote support tools, • Must have a car and valid driver’s license; weekly travel required between Concord, San Francisco, and San Jose offices Acknowledgement This job description is designed to outline the essential job functions and qualifications of this position. Responsibilities may be added or removed from time to time to match the changing needs of the company.

Job Description • Do you enjoy working with a variety of people and technologies each day? We are seeking an IT Support Specialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients. As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential. Our capital management clients have over $150B under management and we work with some of the Bay Area’s most prestigious independent schools. Qualifications: • 3 to 5 years of IT industry experience, • End user support experience for Windows and MacOS, • A drive to assist customers and solve their technical problems, • Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters, • Image Windows, and configure these computers for employees, • Answer questions and provide support for employees in person, at our offices, and online (via email, Slack, and tickets), • A strong understanding of connecting computers to networks, especially over wifi and VPN, • Management of mobile devices (iPhone/Android) in a corporate environment, • Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients), • Problem solving and intuitive troubleshooting skills, • Perform small project-based work to improve IT and other systems, • Showcase your knowledge by training other employees on new applications, hardware, and more, • Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too. We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management). We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services. Powered by JazzHR lkNQwlYVFU

Job DescriptionDesktop Technician/Jr. Systems Administrator We are a Managed Service Provider (MSP) providing IT consultation and support for Small to Medium- sized enterprises in the Bay Area. In this role you will be providing support to end users for computer, application, device, peripheral, access and hardware issues for our clients. That includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. You will also troubleshoot problem areas (in person and/or remote) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. • Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off- site repair for remote users as needed. • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. • Where required, administer and resolve issues with associated end-user workstation network software products. • Receive and respond to incoming calls, emails and/or work orders regarding desktop problems. • Prepare tests and applications for monitoring computer performance, then provide performance statistics and reports. • As necessary, liaise with third-party support and PC equipment vendors. Requirements: You must have excellent communication, and interpersonal skills, and be customer oriented. In addition, you must have a minimum of 4 years of extensive hands-on experience in the following areas: • Knowledge and experience with MacBook support • Windows 7 and newer versions • Mobile phone support • Desktop Support & customer services • Confident in troubleshooting problems • Windows 2008 or newer Versions • Hosted Services such as Gmail and Office 365 • Symantec and ESET Antivirus • Printing services • Knowledge of GPOs • VERITAS Backup Exec. • Hosted VoIP services, Ring Central, Vonage, etc • Ability to produce clear and concise documentation ICE has been providing Managed IT Services since 1996. Please look us up at . We are looking for candidates that understand the importance of customer service and can handle multiple projects (multi-tasking) at the same time.

Job DescriptionJob Title: Desktop Support Technician – L2Location: South San Francisco, CASummary:We are looking to hire a skilled L2 Technician (Hardware Deployment and Repair) to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Some IT support is inside regulated GMP clean rooms. Essential Duties and Responsibilities: • Support of PC & MAC Platforms & Operating Systems., • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location, • Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client., • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements., • Supporting AV events and triaging AV equipment issues., • Keeping certifications and training updated., • Other duties and responsibilities may be assigned.Education/Experience:, • 3+ years Windows & Mac Experience within an L2 Deskside Support role, • Customer Service and experience working directly with customers is a must., • Technical authorization CompTIA or equivalent is preferred., • Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred., • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment., • Able to multitask and prioritize multiple projects., • Good interpersonal skills and organizational skills., • Must be dependable and able to meet deadlines consistently., • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment., • Ability to troubleshoot and resolve complex hardware and software issues., • Excellent communication skills are a plus., • General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus., • 3+ years supporting one or more operating systems such as Mac OSX, Windows 10., • Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.

Job Description Reporting to the Sr Medical Director, the Nurse Manager, Quality Review provides leadership and oversight of SFHP's quality review functions, ensuring timely and compliant resolution of clinical grievances, appeals, potential quality issues (PQIs), provider dispute resolutions, corrective action plans, and member reimbursement reviews. The Nurse Manager applies clinical judgment to complex and high-value cases, guiding resolution strategies that balance regulatory requirements, organizational standards, and member needs. Serving as a mission-driven leader, you will promote a culture of accountability, high-quality performance, and customer service while supporting the team in achieving departmental priorities and organizational goals. Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office. Salary: $140,000 to $152,000 annual WHAT YOU WILL DO: • Provide subject matter expertise and high-level oversight of clinical grievances and appeals, PQIs, provider dispute resolutions, corrective action plans, and member reimbursement reviews., • Apply clinical judgment to complex and high-value cases, ensuring appropriate resolution strategies and compliance with regulatory standards., • Review and approve medical necessity determinations for member reimbursement requests., • Lead investigations of PQIs, ensuring timely resolution and regulatoyr compliance., • Prepare reports and documentation for monthly, quarterly, and annual requirements., • Develop, implement, and update departmental policies and procedures to align with state and federal regulations., • Coordinate audit readiness activities and provide data and documentation for external audits conducted by NCQA, DMHC, DHCS, CMS, and other agencies., • 2 to 4 years of related experience in acute care, case management, utilization management, or quality improvement., • 3+ years in managed care/health plan environment, required., • 2+ years supervisory/management experience, required., • An active, unrestricted Registered Nurse (RN) license in California, required., • Health Benefits, • Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP., • Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage., • Vision: Employee vision care coverage is available through Vision Service Plan (VSP)., • Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan., • Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays. Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. San Francisco Health Plan is an E-Verify participating employer. Hiring priority will be given to candidates residing in the San Francisco Bay Area and California. #LI-Hybrid (Hybrid remote/in-office)