Remote customer jobs in San Jose, California - Page 6Crear alertas

We're looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of well-known clients. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scala

As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Job Description Zone IT Solutions is seeking a skilled Desktop Engineer. In this role, you will be responsible for providing comprehensive desktop support, including the installation, configuration, and troubleshooting of various hardware and software in a corporate environment. You will play a key role in ensuring a smooth and efficient IT experience for all end users. Requirements • Minimum of 3 years of experience in a desktop support role or similar environment., • Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite., • Experience with hardware setup, troubleshooting, and repair, including desktops, laptops, printers, and peripherals., • Proficient in Active Directory, user account management, and mobile device management., • Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP., • Experience with remote support tools and ticketing systems for service management., • Excellent problem-solving skills and customer service orientation., • Ability to work independently and as part of a team., • Effective communication skills, both verbal and written. About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

A leading cybersecurity company is seeking a Customer Value Manager to enhance customer relationships and drive success in achieving business objectives.

An exciting opportunity awaits for a Costco Customer Service Representative (Remote) to follow safety procedures and company policies, respond promptly to inquiries and resolve basic issues, and coordinate tasks to ensure deadlines are met. Other duties include work collaboratively across teams and

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coordinate tasks to ensure deadlines are met. Other duties include adapt to shifting priorities and busine

Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including Value Realized Analyses. CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success

We're rapidly expanding and building a top-tier Customer Success team. Be the go-to hero for customers using our SaaS and connected hardware products. Build trusted relationships that turn customers into advocates.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Spade is looking for a customer service specialist. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product kn

Customer Service / Remote] - Anywhere in U.Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc.Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to clie

Job Description Position: Travel Consultant Company Description Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish. Role Description This is a part-time, remote role for a Travel Consultant Representative. The Travel Consultant Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel. Qualifications • Excellent Communication skills, • Ability to work independently and remotely, • High school diploma or equivalent. Benefits: • Competitive earnings, • Flexible work schedule, • Opportunities for career growth and development, • Work from the comfort of your own home, • Collaborative and supportive team environment, • Travel perks and discounts. If you are a passionate and knowledgeable travel enthusiast with excellent customer service skills, we want to hear from you! Join our team at True Adventure Travel and help us create unforgettable adventures for our clients. Apply now!

Job DescriptionSummaryOur client is a leading IT Solutions Company located in San Jose, CA area and they are in need of a Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing and maintaining Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Having worked in a Managed Service Provider (MSP) environment would be a major plus!, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a MUST!, • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and grow

Job Description About MGE MGE Underground is a growing utility infrastructure contractor serving utility companies from our Paso Robles headquarters and regional hubs throughout California. Our mission is to support our clients’ expanding utility and infrastructure requirements by positioning MGE as the leading provider of innovative construction solutions at the best value. Our Core Values Safety | Continuous Development | Respect | Integrity | Performance | Trust | Fun How You Can Make an Impact the IT Provisioning Specialist is responsible for assisting with purchasing, configuring, and distributing company assets within the organization’s IT domain. This position works closely within the Windows, iOS, network, and server ecosystems in a team environment. The IT Provisioning Specialist processes all incoming equipment, validates each shipment, and updates the asset inventory database. This position ensures that technology assets are tracked, received, recovered, deployed, and retired in a controlled manner, and fulfills requests for ordering hardware and software. The IT Provisioning Specialist may also assist with the configuration of higher-level equipment such as firewalls, servers, virtual machines, and the implementation of new offices, as experience allows. How You Will Contribute • Configure IOS/ Windows10 assets, • Assist in the tracking and management of all IT assets throughout its operating life., • Maintain department’s stock, accessories, and supplies at a reasonable level., • Update “Mobile Device Management” software with new assets., • Work with the Helpdesk team on coordinating assets., • Assemble workstations for new employees., • Monitor incoming ticket requests for IT assets., • Create and implement plans to dispose of hardware assets., • Distribute configured assets., • Restore damaged assets., • Receive initial telephone or ticket inquiries via Help Desk portal., • Participate in special projects and other duties as assigned., • On-site troubleshooting of standard hardware issues (e.g., desk phones, computer, printers)., • Ensure that requests for assets are relayed to appropriate staff members., • Apply asset peripherals., • Organize set-ups for special events/meetings., • Ship employee’s equipment to remote sites as requested., • Cross train and support other IT departments when needed., • Receive IT equipment delivered to IT; log received equipment, verify their contents, ensure they match purchase order, store securely, conduct periodic inventories, and log distribution., • Track assets utilization and ensure assets not in use are recovered, inventoried, relocated, or disposed of in accordance with company policies and procedures., • Work closely with multiple departments to support IT operations., • Must be knowledgeable about Microsoft 365(Office 365), computer systems, and IOS devices., • Able to Configure software and hardware., • Excellent personal computer, mobile device, network, and printer troubleshooting technical skills., • Excellent interpersonal, verbal, and written communication skills with the ability to translate technical concepts into user-friendly easy to understand language., • Proficiency in Windows 7, 8 and 10 operating systems., • Ability to troubleshoot equipment., • Excellent customer service skills., • Project management skills and strong ability to prioritize., • High School Diploma or GED equivalent Above and Beyond Benefits • Medical, dental, vision, and life insurance., • 401K, • Vacation accrual for all non-exempt employees in addition to ten paid company holidays., • Multiple monitors, standing desks, and other ergonomic equipment to match your work style., • Monthly birthday celebrations, team lunches, company-wide employee recognition events, and other employee engagement opportunities., • Employer-sponsored learning/career development opportunities and conferences/seminars. Affirmative Action/EEO MGE Underground is an equal opportunity employer and does not discriminate based on any protected characteristics. Pre-Employment and Physical Requirements Successful applicants must pass a drug screen and background check before beginning employment. *This role may require: • Ability to remain in a seated position for extended periods while working at a computer or desk., • Primarily office-based work environment, with occasional travel to field sites as required. Other Duties Your duties and responsibilities may change at any time, with or without notice, based on the company’s needs. Powered by JazzHR Gy5MHnrmDN

Job DescriptionSummaryOur client is a leading IT Solutions Company located in San Jose, CA areaand they are in need of a Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing and maintaining Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Having worked in a Managed Service Provider (MSP) environment would be a major plus!, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a MUST!, • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and growEmployment Type: Full time Location: Santa Clara, CA

Job DescriptionJob Title: Deskside Support Technician – L2Location: Milpitas, CA 95035Summary:We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Some IT support is inside regulated GMP clean rooms. Essential Duties and Responsibilities: • Support of PC & MAC Platforms & Operating Systems., • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location, • Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client., • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements., • Supporting AV events and triaging AV equipment issues., • Keeping certifications and training updated., • Other duties and responsibilities may be assigned.Education/Experience:, • 3+ years Windows & Mac Experience within an L2 Deskside Support role, • Customer Service and experience working directly with customers is a must., • Technical authorization CompTIA or equivalent is preferred., • Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred., • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment., • Able to multitask and prioritize multiple projects., • Good interpersonal skills and organizational skills., • Must be dependable and able to meet deadlines consistently., • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment., • Ability to troubleshoot and resolve complex hardware and software issues., • Excellent communication skills are a plus., • General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus., • 3+ years supporting one or more operating systems such as Mac OSX, Windows 10., • Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.

Job Description Who is Litmus Litmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations. Our software is enabling the next wave of digital transformation for the biggest and most innovative companies in the World – making Industrial IoT, Industry 4.0 and Edge Computing a reality. We just completed our Series B financing round, and we are looking to expand our team. Why join the Litmus team You want to be a part of something great We pride ourselves on building the most talented and experienced team in the industry who knows how to win. We work hard and the results speak for themselves. We're trusted by industry leaders like Google, Dell, Intel, Mitsubishi, Hewlett-Packard Enterprise and others as we partner to help Fortune 500 companies digitally transform. You want to define and shape the future At Litmus you'll have the opportunity to support and influence the next wave of the industrial revolution by democratizing industrial data. We're leading the industry in edge computing to feed artificial intelligence, machine learning and other applications that rapidly change the way manufactures operate You want to build and shape your career Join a growth-stage Silicon Valley company to build and define your career path in an environment that allows you to progress rapidly. Bring your unique experience, talent and expertise and add to it by collaborating with and learning from the brightest people in the industry. We are committed to hiring great people who are passionate about what they do and thrive on winning as a team. We welcome anyone and everyone who wishes to join the Litmus marketing team to apply and share their career experience, dreams and goals with us. The Role We're hiring an IT Systems Specialist to own on-site IT operations at our Santa Clara HQ. You'll be the primary owner of our 8-node VMware vCenter cluster, office network, and local infrastructure (NAS, UPS, server room), while also handling U.S.-based onboarding/offboarding and helping drive down our IT ticket queue. This is a high-impact, hands-on role with a lot of autonomy: you'll be the go-to IT expert on site, partnering closely with our Toronto-based IT lead and global engineering teams. What You'll Do On-prem infrastructure (vCenter, servers, NAS, UPS) * Own day-to-day operation, monitoring, and lifecycle management of our 8-server VMware vCenter cluster (capacity planning, patching, upgrades, performance tuning). * Manage NAS storage, backups, and recovery procedures for lab and production environments. * Lead stabilization of power and HVAC for the server room in partnership with Facilities, including: * Right-sizing workloads on the cluster. * Reviewing and improving UPS configuration and load. * Implementing monitoring/alerting for power, temperature, and capacity. * Document runbooks, configurations, and recovery procedures. Office network & site reliability (Santa Clara) * Own Santa Clara office network operations: switches, Wi-Fi, firewalls, VPN, and ISP connectivity. * Implement and maintain network segmentation, secure remote access, and QoS for engineering/test workloads. * Proactively monitor network health, investigate incidents, and drive root-cause fixes, not just workarounds. End-user IT & ticket queue * Serve as the on-site point of contact for employees in Santa Clara: deskside support, conference rooms, demo labs, and visitor setups. * Work tickets from the global IT queue (we currently see ~250 per month) with a focus on SLA adherence and backlog reduction. * Identify recurring issues and drive automation or process changes to prevent them. Onboarding, offboarding & asset management (U.S.) * Own U.S.-based onboarding/offboarding: hardware provisioning, account creation/deactivation, access management, and first-day support for new hires. * Maintain accurate asset inventory for laptops, peripherals, lab equipment, and network/compute hardware. * Partner with HR and Security to ensure compliant account and device handling during offboarding. Security, compliance & continuous improvement * Implement and maintain best practices for endpoint management (MDM, patching, endpoint protection) in coordination with Security. * Contribute to access control, MFA enforcement, and secure configuration baselines for servers, network devices, and SaaS apps. * Propose and lead small to medium projects to modernize our stack (e.g., monitoring improvements, consolidation or cloud offload of lab workloads). What You Bring * 5+ years in hands-on IT infrastructure / systems administration / site IT roles supporting a technical organization. * Strong experience with VMware vSphere/vCenter in a multi-host environment (capacity management, HA/DRS, templates, snapshots, upgrades). * Solid understanding of networking fundamentals: TCP/IP, VLANs, routing, firewalls, VPNs, and Wi-Fi in an office setting. * Experience operating and troubleshooting on-prem server hardware, NAS/SAN storage, and UPS systems. * Comfortable supporting both Windows and Linux servers and endpoints. * Experience with modern ticketing systems (e.g., JIRA, Zendesk, ServiceNow or similar) and a disciplined approach to documentation. * Ability to work independently on site while collaborating with a globally distributed IT and Engineering team. * Strong communication skills and a calm, customer-oriented approach under pressure. Nice to have * Experience in a software or IIoT / industrial tech environment. * Scripting abilities (e.g., PowerShell, Bash, Python) for automation. * Familiarity with monitoring/observability tools (e.g., DataDog, New Relic, Grafana, etc.). * Experience with identity and access management (SSO, SAML/OIDC), MDM/endpoint management, and security tooling. Work Environment & Physical Requirements * This role requires regular on-site presence in Santa Clara to manage physical infrastructure and support the office. * Ability to safely lift and move IT equipment (servers, UPS units, monitors, etc.) up to approximately 50 lbs, with reasonable accommodations as required by law. If you need a reasonable accommodation at any stage of the application or employment process, including to perform essential job functions, we will work with you in accordance with applicable laws. Find us at

Job DescriptionJob Title: Deskside Support Technician – L2Location: Milpitas, CA 95035Summary:We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Some IT support is inside regulated GMP clean rooms. Essential Duties and Responsibilities: • Support of PC & MAC Platforms & Operating Systems., • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location, • Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client., • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements., • Supporting AV events and triaging AV equipment issues., • Keeping certifications and training updated., • Other duties and responsibilities may be assigned.Education/Experience:, • 3+ years Windows & Mac Experience within an L2 Deskside Support role, • Customer Service and experience working directly with customers is a must., • Technical authorization CompTIA or equivalent is preferred., • Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred., • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment., • Able to multitask and prioritize multiple projects., • Good interpersonal skills and organizational skills., • Must be dependable and able to meet deadlines consistently., • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment., • Ability to troubleshoot and resolve complex hardware and software issues., • Excellent communication skills are a plus., • General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus., • 3+ years supporting one or more operating systems such as Mac OSX, Windows 10., • Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.

Job Description Insidesource DEI Statement By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business. Job Summary The Desktop Support Associate is responsible for delivering comprehensive technical support for Insidesource's IT systems, audiovisual equipment, and mobile devices. The ideal candidate will possess exceptional customer service, troubleshooting abilities, strong communication skills, and experience in supporting diverse technological environments. This role reports to the Director of Business Operations and Technology and involves collaboration with our managed service providers and various vendors to fulfill requests. Essential Duties and Responsibilities: • Provide first-line technical support for desktops, laptops, peripherals, and software applications, • Configure, install, and maintain audiovisual equipment including projectors, video conferencing systems, and digital signage, • Support mobile devices including smartphones and tablets across various operating systems (iOS, Android), • Diagnose and resolve hardware and software issues through remote support and desk-side visits, • Set up new employee workstations and perform equipment refreshes, • Maintain inventory of IT assets and manage equipment lifecycle, • Document technical solutions and maintain knowledge base articles, • Assist with regular maintenance and software updates, • Escalate complex issues to appropriate IT teams when necessary, • Train users on basic hardware and software operations None Skills, Knowledge, Experience Required • 3+ years of experience in IT desktop support or similar technical role, • Strong knowledge of Windows and Mac operating systems, • Experience supporting and troubleshooting AV equipment, • Familiarity with mobile device management (MDM) solutions, • Understanding of networking concepts and troubleshooting, • Knowledge of IT security best practices, • Excellent customer service and communication skills, • Ability to explain technical concepts to non-technical users, • Strong problem-solving and critical thinking abilities, • Technical certifications (CompTIA A+, HDI, ITIL), • Experience with ticketing systems and IT service management tools, • Knowledge of cloud applications and services (Microsoft 365, Google Workspace), • Experience in a corporate environment, • Familiarity with remote support tools, • Must have a car and valid driver’s license; weekly travel required between Concord, San Francisco, and San Jose offices Acknowledgement This job description is designed to outline the essential job functions and qualifications of this position. Responsibilities may be added or removed from time to time to match the changing needs of the company.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the San Jose area, CA and they are in need of a IT Technical Support Manager. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Previous managerial experience is a MUST!, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the San Jose area, CAand they are in need of aIT Technical Support Manager. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Previous managerial experience is a MUST!, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is aplus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionJob description Field Network Technician / IT Tech Support / Managed Services Technician (Bay Area-San Francisco), not a network administrator. Successful IT Support Services Company is seeking a Quality Technician who is a team player, good at troubleshooting, has an excellent attitude, and has a great work ethic. There will be a combination of on-site customer appointments and remote desktop support in our main office in Campbell. This position requires driving and working at various client sites in the greater Bay Area for ongoing projects. There will be some lifting required and work on weekends. Must have a reliable vehicle, insurance, and a valid driver’s license. Responsibilities: The Technician will be responsible for the installation, setup, support, maintenance, troubleshooting, updating, and repair of Servers, IT networks, computer hardware, and software, printers, wireless networks, anti-virus programs, routers/switches, etc., at client sites. This includes following up with customers to keep them informed of the status/progress of their issues/projects. This position also supports voice and data communication equipment, along with the associated wiring. Creating IT documentation. Qualifications: Good interpersonal and communications skills, customer relationships; ability to work independently; work efficiently under pressure; demonstrates team spirit; exhibit a sense of urgency in a system-down the situation, responding quickly to end user technical issues; must be willing to learn new skills with the ability to follow written procedures and guidelines; meet deadlines and prioritize assignments. Required: 4 years of working and managing networks, and 2 years of experience in MSP (Managed Service Provider). Advanced troubleshooting techniques; quick adaptation to new technologies; solid knowledge of PC, servers 2022, 2016, 2012, network, Windows11, Windows 10, and Windows Server Domain controller. Preferred certifications or proficiencies: A+, MCSE, Network+, CNA, Apple Certified. Experience in Networking Healthcare (Dental) offices, installing network Cat5e/Cat6 cabling and certifications will be a big plus. In addition, applicants should be prepared for the following on a regular basis: Documenting a history of each project or service call provided; answering calls (clients or office); filling out and submitting work orders; driving to clients sites; entering time or invoicing in an online scheduling system or similar; flexibility with work schedule (Possible weekend service calls, installation and support duty). Benefits: Car allowance, cell phone, vacation, Health Insurance, 401K, and paid holidays. Qualified applicants may undergo an online assessment. The candidate that is hired will undergo a background check and drug test. We insist on an environment where every employee/contractor is valued for his or her uniqueness. Job Type: Full-time

Job DescriptionAt 21st Century Home Health Services (21HHS), we treat every patient with the same empathy, compassion, and understanding we would show our own family. With more than 600 employees, we are the largest home health agency in San Francisco and the fastest-growing in the Bay Area. Today, we care for more than 4,000 patients across San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado, and Sacramento counties—and we are actively expanding into Marin and Sonoma counties. Our clinicians are dedicated not only to the patients they serve, but also to one another. The results speak for themselves: hospital readmission rates at 21HHS consistently remain under 10%, compared to an industry average of over 15%.We’ve also set a new benchmark for employee satisfaction in home health. Recognized as a 2024 Top Workplace, 21HHS fosters an environment of support, growth, and recognition through open communication and professional development opportunities. Key achievements include: San Francisco Chronicle Top Workplaces in the Bay Area: Ranked 3rd among all medium-sized companies and 1st among home health agencies. National Recognition: Ranked 12th among medium-sized healthcare companies nationwide and 1st among home health agencies. Patient and employee feedback on Yelp, Google, Glassdoor, and Indeed further validates our commitment to quality care and workplace excellence. By prioritizing engagement and satisfaction, 21HHS attracts top clinical talent and delivers outstanding outcomes, cementing our place as a leader in home health. Please note: All opportunities at 21HHS require being in the field visiting patients in their homes. Remote/work-from-home positions are not available unless specifically noted. Multiple Full- Time Clinical Supervisor: Nursing Opportunities! Anticipated Coverage areas: Northern Santa Clara County to Hayward/Fremont and Southern Santa Clara County to Santa Cruz In this leadership role, reporting the Director of Nursing, you will be responsible for ensuring that patient care is coordinated and managed appropriately by a team of Registered Nurse (RN) Case Managers and LVNs. You will serve as the first point of escalation ensuring support is easily accessible in a timely fashion; You will participate in the identification, development, design, and implementation of nursing educational programs to support clinical excellence and determine success measures and evaluate the effectiveness of these programs to promote ongoing staff development as well as patient and customer satisfaction. You will also meet regularly with our customer to maintain relationships and provide updates such as readmission reports, offering insights to improve patient outcomes and reduce readmissions. This is a hybrid of field work and on site based at 21HHS office: San Jose Office: Spend 2 days per week in the office for administrative and team management duties. Fieldwork: Spend 3 days per week (average 12+ per week) in the field conducting supervisory visits and offering direct support to RN Case Managers.What you'll do as the Clinical Supervisor - Nursing • Responsible for in the field oversight of clinicians who provide care and treatment to patients in their place of residence., • Daily patient activities: Handles incoming calls timely, and follows up as necessary to ensure appropriate actions are taken to meet the internal and external customer needs., • Coordinates training and educational programs for nurses within the field to improve clinical outcomes and competencies., • Assesses staff learning needs and formulates specific plans and goals for next evaluation period with employees, performs administrative call duties, and serves as a role model and resource for staff., • Functions as the first point of contact for field clinicians to assist in patient care escalations etc., • Coordinates at least bi-weekly Case Conferences with clinical team to discuss patients' progress and for revision of the care plan as needed to meet planned outcomes., • Reviews and evaluates each case by reviewing the services provided by clinicians, conferences, record review, discusses and verifies impressions, instructs and guides clinicians to promote more effective performance and delivery of quality home care services, and is available at all times during operating hours to assist clinicians as appropriate., • Reviews patient’s clinical diagnosis, medications, procedures and clinical course., • Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing a plan of care.Why you should come work for us, • Small coverage areas, • Low turnover/High morale, • Career Growth Opportunities, • Helpful software and communication tools, • Outstanding benefits for you and your family including 401k with matching. Generous PTO, Medical, Dental, Life Insurance, Flexible Spending Accounts (FSA), Pet Insurance and More!, • Two years' management or supervisory experience within the past five (5) years in a health care setting, preferably in Home Health., • Graduate of an accredited school of nursing, Bachelor’s Degree preferred., • Current CA Registered Nurse License (RN), • Current Basic Life Support (BLS) Card