Account Workflow Standards Supervisor
3 days ago
Knoxville
Job DescriptionTombras, a 400+ person, full-service, national advertising agency with a digital mindset, is seeking an Account Workflow Standards Supervisor. Where you’ll be working: Knoxville or Atlanta. Relocation may be provided.What you will be doing: • Develop and continuously refine agency-wide workflow standards, SOPs, and best practices to ensure teams operate with clarity, consistency, and efficiency across all stages of the creative and production lifecycle, • Conduct regular audits of existing processes to identify operational gaps, workflow bottlenecks, and potential compliance risks, providing actionable recommendations that elevate overall team performance and delivery quality, • Create scalable playbooks, templates, checklists, and process maps that help teams work smarter, accelerate timelines, and maintain a consistent level of excellence across client deliverables, • Oversee cross-department workflow compliance by monitoring adherence to established procedures, providing coaching or course-correction where needed to keep teams aligned and projects on track, • Partner closely with Project Management to strengthen briefing standards, timeline development, routing structures, and approval cycles, ensuring all project inputs meet the agency’s expectations for quality and clarity, • Monitor throughput across accounts to proactively identify emerging bottlenecks, misalignments, or risks, and collaborate with leaders to implement corrective actions before issues impact deadlines or client satisfaction, • Lead training sessions, onboarding workshops, and process refreshers to drive adoption of workflow standards and empower teams with the knowledge, tools, and resources they need to be successful, • Own and maintain the central repository of process documentation—including SOPs, compliance guidelines, templates, and workflow frameworks—ensuring materials remain current, accessible, and audit-ready for internal or client review, • Manage, evaluate, and optimize workflow and project management tools (e.g., Asana, Monday, Jira, Workfront), partnering with operations and technology stakeholders to implement enhancements or new systems that improve efficiency and cross-team visibilityWhat you bring:, • 5+ years in workflow, operations, project management, or process governance., • Experience in banking/financial services or a highly regulated industry with a strong understanding of compliance-driven review process, • Strong understanding of the creative development lifecycle, • Proven ability to identify inefficiencies and design scalable systems, • Excellent communication and cross-department collaboration skills, • Highly organized and detail-oriented with the ability to manage multiple priorities, • Proficiency with workflow and project management tools