Membership Sales and Member Associate - Dog Health and Hygiene
25 days ago
Bountiful
Job DescriptionBenefits: • Bonus based on performance, • Opportunity for advancement, • Training & development, • Employee discounts Perks and Benefits: • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options, • Competitive hourly base pay, plus tips; sales bonuses, • Merit-based pay increases, • Complimentary service membership This position requires: • Sales experience and confidence (membership sales are highly valued!), • Customer service experience (retail, restaurant), • A passion for dogs and dog health & wellness!, • Reliable transportation Tasks: • Drive membership sales through health and wellness education, • Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales, • Answer phone calls, schedule customer appointments, manage customer profiles and records, • Manage customer expectations; Resolve customer concerns; Retain memberships, • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentableSkills and Abilities:, • Ability to connect with customers (both canine and human!) and provide outstanding customer service, • Confidence in recommending and selling services and products, • Effective communication with team members and dog parents (in person and on the phone), • Independently solve problems using Scenthound values and culture as a guide, • Attention to detail, • Accountability; hold oneself and others to Scenthound standards