Shipping Coordinator I
20 days ago
Charlotte
Job Description Position overview: The position is responsible for: • Daily coordination and scheduling of the distribution’s outbound shipping process for both domestic and international orders., • Providing accurate and effective customer service for all internal and external customers over the phone and via email in a professional, courteous, and timely manner. Able to communicate effectively (up and down the organization). Oversee activities on the shipping dock to ship orders accurately, efficiently, and according to customer requirements., • Coordinating/consolidating international shipments for numerous customers and completing all necessary international shipping documentation., • Work with Supervisor, Shipping and Distribution Management Team to suggest and implement new processes and workflows to optimize International order consolidation and shipping. Key Responsibilities: • Responsible for coordination, scheduling, communicating and reporting the daily workflow for shipping activities., • Processes customer orders/changes/returns according to established department policies and procedures., • Assures orders, books, sales sets, samples, etc., are shipped, per customer’s specifications, within Service Level Agreements (SLA)., • Produces shipping documents, customs documents; accurately and quickly on a daily basis., • Partners with the internal teams, as needed, to meet and exceed customer’s service expectations., • Heavy contact volume via email and telephone; timely responses and stellar follow-up., • Provides timely and accurate information to incoming customer order status and product knowledge requests., • Works closely with the distribution team (pick/cut/pack) to assure orders are moving as expected through to shipment., • Works closely with the sales and service team to assure customers’ needs are fully met., • Provides timely feedback to the company regarding service failures or customer concerns. Professional experience: • Prior experience with international shipping, logistics, freight forwarders, and consolidated shipments. Knowledge of tariffs, duties, and payment terms., • Experienced in serving customers outside of the USA, ability to adapt to cultural differences and personalities. Understanding of different cultures and able to adapt to provide excellent service to all., • Prior Customer Service experience in a fast-paced environment and serving high end customers preferred., • Prior experience in home furnishings, textiles, and wallcoverings, preferred., • Familiar with inventory and warehouse management concepts and systems., • Strong math skills and problem solving skills., • Ability to lift at least 60 lbs., • Must have Forklift Experience., • Excellent computer skills, preferably in an Infor environment., • UPS / FedEx / DHL Experience, • Must be able to use MS Office especially Excel and Word., • Outstanding follow-up skills Personal traits: • Must be able to work flexibly within the distribution center’s hours, currently between 7am and 5:30pm eastern., • Team player with can-do attitude who loves interacting with people., • Problem solving/analysis., • Self-motivated self-starter., • Excellent verbal and written communicator., • Effective use and management of time to accomplish goals and tasks., • Organized and Detail oriented. Ability to pay attention to the minute details of a project or task but can move very quickly., • Ability to maintain a calm and professional demeanor under pressure, in a fast-paced environment., • Proven ability to build an excellent rapport with fellow employees and customers., • Dependable, good work ethic, excellent attitude and inclination to exceed daily goals., • Acts with a sense of urgency, multitasks and can remains focused in a very busy environment., • A sense of urgency while researching thoroughly and providing regular pro-active updates so customers are well informed and updated regarding all open issues, and pending orders., • Customer/Client Focus - Passionate about helping customers.