General Manager
5 days ago
Ashburn
Summary Objective: \n Exercise responsibility for all club operations and performance with emphasis on quality, profitability, staffing, and service. \n Essential Functions: \n\n • Deliver the Ultimate Fitness Experience to every member, every time\n, • Recruit, hire, train and manage all department staff and directors\n, • Coach and discipline team members\n, • Establish rapport and manage relationships with members\n, • Communicate effectively with upper management and executive leadership\n, • Meet and surpass all club performance and revenue goals through membership, personal training, and other programming\n, • Oversee and manage all club operational tasks and complete tasks as necessary\n, • Create new and innovative revenue sources while controlling expenses\n, • Participate in annual budget process\n, • Set and achieve annual performance goals\n, • Review all financial reports and transactions, including commissions, purchase orders, check requests, payroll, capital expenses, and sales\n, • Complete processing for all new hires\n, • Recruit, hire, and train department heads\n, • Supervise department heads, set monthly goals, provide ongoing feedback, define roles, manage performance problems, and conducting formal reviews\n, • Lead staff training and development programs\n, • Update staff files in a timely manner\n, • Develop and complete daily, weekly, semi-monthly, and monthly checklists\n, • Conduct daily club walk-throughs\n, • Make daily cash deposits\n, • Spend peak club visit hours at Front Desk or in Sales\n, • Manage email correspondence effectively\n, • Handle all customer and employee concerns\n, • Submit and/or review all reports, including financial, operational, and incident\n, • Review member comments and suggestions, responding within 48 hours\n, • Participate in appropriate meetings and coordinate staff meetings\n, • Submit payroll in a timely manner and follow all payroll procedures\n, • Establish and review monthly revenues, expenses, and goals\n, • Ensure cleanliness and maintenance of facilities\n, • Uphold employee standards of conduct and ethics\n, • Ensure compliance with club building, facilities, service, program, and emergency procedures\n, • Assume other duties as assigned\n, • Excellent verbal and nonverbal communication skills\n, • Excellent listening skills\n, • Ability to motivate and nurture others\n, • Strong work ethic that includes punctuality, organization, and attention to detail\n, • Ability to maintain a friendly, enthusiastic, and positive attitude\n, • Outwardly facing professional appearance\n, • Confidence and desire to create new relationships quickly\n, • Ability to handle challenging issues with patience, tact, and professionalism\n, • Ability to quickly acquire and apply new knowledge and skills\n, • Willingness to work flexible hours\n, • Ability to multitask and work well under pressure.\n, • Basic computer skills (MS Office, email, MS Windows)\n, • Understanding of basic cash-handling procedures\n, • Proven selling skills\n, • Bachelor’s degree in recreation, fitness, business management, or related field preferred\n, • Experience working in a team environment\n, • Five years’ management experience in a health club environment preferred\n, • Current CPR/AED certification required\n, • Pool operator license preferred\n\n\n, • Complimentary Membership and Guest Privileges\n, • Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs\n, • Discounts on Serenity Day Spa Services and all apparel\n, • Employee Referral Gift\n, • Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits\n, • 401(k) Retirement Plan\n