Buscar empleo: 393 ofertas de trabajo de service engineer en Chicago, Illinois (octubre 2025) - page 3

Abacus Group LLC

Network Engineer

hace 21 días

Chicago

Job Description Job Summary: Network Engineers are primarily responsible for providing escalated support to our clients calling in with network and systems support issues, as well as addressing issues generated by our monitoring systems. Routine tasks involve leveraging network diagnostic tools and employing a mastery of networking hardware to address client requests, troubleshoot issues through to resolution, deploy approved changes to infrastructures, and maintain necessary configuration and documentation standards—ensuring networks are secure and operating at their peak 24x7x365. While Network Engineers primarily work on the "manage and maintain" aspect of client support, they also have the ability to promote infrastructure improvements and assist with client projects and assessments as needs arise. This role will report directly to our Service Delivery Manager. Responsibilities (including but not limited to): Understand the Landscape • Understand current client SLAs, parameters and delivery, keeping your eyes open for continuous delivery opportunities., • Review & reference network topology, familiarize yourself with client specific requirements and processes – be acutely aware of the environments you manage., • Stay abreast of changes performed by vendors and other Entara teams that may affect delivery. Work closely with these teams on remediation should issues arise., • Follow Entara configuration standards to ensure client systems are following best practices., • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry, • On-board & Adjust for Additions, • Perform managed services assigned tasks in relation to implementing additions and changes to client environments, • Create and complete approved change requests, • Create reporting and metric tracking as it relates to the network infrastructure and the services we provide, • Ensure complete up-to-date and comprehensive documentation of all networking hardware and software in client environments is available for all engineers to access, • Create Layer 1, 2, and 3 network diagrams as necessary for all client environments., • Improve customer service, perception, and satisfaction for MS clients, • Work through a daily queue in ServiceNow that has been established through the dispatch process, • Investigate issues and perform advanced network troubleshooting, • Perform basic to intermediate systems troubleshooting, • Maintain network devices, • Manage configuration & patching, • Ensure configurations are backed up on a periodic basis, • Identify potential configuration improvement and optimization opportunities, • Leverage network monitoring and management tools to ensure network optimization and uptime, • Communicate with customers: keep them informed of Incident and Request progress, notify them of impending changes or agreed outages, • Develop process documentation for Level 1 Support to bring efficiency to Network Team operations, • Update ServiceNow time entries and work notes in real-time, • Mentor junior-level engineers, helping them to advance their technical aptitude and application, • Respond to escalation requests from lower-tier teams, taking ownership of assigned issues, • Understand when you need to escalate an issue to the next level, • Call attention to opportunities for improvement, • You're a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to master client-server networking and the alphabet soup of IT—DNS, WINS, DHCP, VPN. You ideally have a four-year degree in a relevant field and have earned vendor-level certifications such as Cisco CCNA | CCNP., • You have at least 3 years of experience working as a consummate support professional (ideally with a heavy focus on network management)., • You're the grease monkey of the IT environment. You have highly developed knowledge and experience with standard employee productivity suites, mobile devices, switching, network firewalls, and wireless security technologies. You are familiar with the diagnostic tools for each, and can put those tools to good use. You are the IT version of the Tappit Brothers on NPR's Car Talk—throw any problem at them and they have the answer, or they'll find it., • You have an understanding of concepts like trunking, multi- and single-mode fiber circuits and cross-connects, VLAN tagging, and link aggregation. Your knowledge of Active Directory and Windows/Linux is superb. You are familiar with Storage Area Networks. You're very familiar with Cisco device ecosystem and can navigate Cisco IOS with ease., • You're on the bleeding edge of technical advancement. You've not only heard of SD-WAN--you've dived into the subject matter headfirst., • You understand that maintenance tasks are key to smooth operations and you carry them out consistently. You have an advanced handle on hardware monitoring and consider yourself the consummate trouble-shooter., • You have worked with and are interested in technologies such as Azure networking, Citrix NetScaler appliances, security appliances such as Palo Alto or other Deep Packet Inspection and SSL decrypt devices. You are also familiar with protocol concepts such as WAN optimization, CoS/QoS, and multicast., • You desire to be an advanced network guru. The key to excellence—not to mention a fulfilling life—is continual learning. Entara supports and rewards professional growth., • You're career driven and motivated to put in the time and effort to get the job done right, and you take immense pride in your personal follow-through. At the same time, you can grasp what to prioritize and how best to build in some breaks for personal wellness., • As a Network Engineer, you will be required to take part in our on-call rotation, covering one (1) week out of every six (6) weeks. You are available for a flexing, 9-hour shift (with standard breaks) generally performed between the hours of 7am-7pm CST Monday-Friday. Current shift expectations are 8:00am - 5:00pm CT Monday-Friday., • You are ready to be an effective remote worker and have a dedicated, private space for a home office and already have in place a reliable, private internet connection with at least 50MBPS bandwidth. Public wifi and shared common spaces do not meet these standards. Entara will supply you with the other necessary tools and hardware to complete your tasks remotely., • You live within a commutable distance to Chicago, IL and are open and available to act as a back-fill resource for occasional onsite client visits that may be required to troubleshoot or navigate a pressing network issue., • Right Brain, Left Brain OS: You're a little bit of a fanatic when it comes to knowledge of documented issues and solutions, but you've got a streak of Potter-ish ingenuity when something weird comes along. You break problems down, using a logical process of elimination to solve them. But you pay attention to intuitive inspiration., • Persnickety: You follow complex, detailed instructions for complex, detailed tasks. Again, you avoid even thinking, "That's good enough." As someone who respects others' time and manages expectations, you consider being "on-time" a virtue and see following through on commitments as the Holy Grail of your personal work ethic., • Bilingual in English and Tech-speak: You understand what the problem is, even when the person calling is not making sense, technically speaking. While they're talking, you're thinking technologically, assessing and solving their issue, then translating the solution into English before communicating it to the end-user. In other words, you speak the mainstream language recognized by Muggles., • Resilience of a rubber band: You don't snap when stretched to your limits by panicked, frustrated and/or irate users who have run into dead ends, chalk it up to "it's a networking issue" and are operating on their last nerve. You have the temperament of a Zen monk on a Rocky Mountain high. You enjoy sharing knowledge, working towards a solution, and do so in a way that's respectful and understanding., • Appetite for learning: You're always reaching for the next apple on the knowledge tree, as well as the last piece of pizza in the box. Learning is its own reward—but it also helps when you have your eye on a job in the next tier. You like working in a managed-knowledge organization that promotes from within, • Persistent, but not stubborn: You'll be damned if you're going to give up on a problem you know you can solve, but you recognize when it's time to escalate to a higher tier. Next time, you'll have the solution at hand., • Exposure to a diverse array of technologies., • Internal opportunities for career advancement., • Part of a team of experienced professionals that aim to deliver exceptional service, • Competitive compensation., • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO., • Opportunities to further technical education through online courses.

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