Program Supervisor - Family Shelter
24 days ago
Portland
Job DescriptionJob Title: Program Supervisor – Family ShelterReports To: Program Manager – Family ShelterLocation: Gresham, OregonFull-Time | 40 hours/week | Salary Range: $65,000 – $75,000 annually (DOE) | Benefits Included About Just Compassion Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals. Position Summary The Program Supervisor – Family Shelter supports the daily operations of Just Compassion’s 50-unit family shelter in Gresham, Oregon. This role provides direct supervision and guidance to front-line shelter staff and ensures that shelter operations run smoothly, efficiently, and in alignment with Just Compassion’s trauma-informed and housing-first principles. The Program Supervisor acts as the on-site lead for day-to-day operations, supporting staff with participant engagement, crisis intervention, facility oversight, and coordination with the Program Manager to ensure consistent, high-quality service delivery. Essential Duties and Responsibilities Operational Leadership • Oversee daily shelter activities to ensure a safe, clean, and welcoming environment for families., • Monitor facility needs, supply levels, and maintenance requests, ensuring timely communication to the Program Manager., • Ensure smooth shift transitions through written and verbal handoffs., • Assist with scheduling, shift coverage, and ensuring adequate staffing levels at all times., • Provide daily supervision and support to front-line staff, including Shelter Coordinators, Support Specialists, and Front Desk staff., • Offer guidance in crisis response, de-escalation, and trauma-informed engagement., • Participate in the hiring, training, and onboarding of new team members., • Conduct regular team check-ins, monitor performance, and support ongoing professional development., • Support staff in assisting participants with their immediate needs, connecting them to case management and housing services., • Ensure staff interactions with participants are consistent with Just Compassion’s trauma-informed, harm-reduction, and equity-based practices., • Respond to participant concerns or complaints in collaboration with the Program Manager., • Coordinate daily communication with case managers, community partners, and other service providers to ensure integrated support for families., • Act as the on-site point of contact during assigned shifts for internal and external partners., • Support the Program Manager with data collection, reporting, and quality assurance activities., • Ensure staff documentation, shift logs, and participant interactions are accurately and promptly recorded., • Support the Program Manager in ensuring compliance with contractual, safety, and programmatic requirements., • Maintain confidentiality and adhere to all agency, county, and federal standards including HIPAA and HMIS data policies., • Bachelor’s degree or a related field (or equivalent experience)., • 2+ years of experience in shelter operations, human services, or social services., • 1+ years of leadership, supervisory, or team lead experience., • Strong understanding of trauma-informed care, harm reduction, and housing-first practices., • Excellent interpersonal, communication, and problem-solving skills., • Ability to manage multiple priorities in a fast-paced environment., • Experience working with families experiencing homelessness or housing instability., • Based primarily at the Gresham family shelter site., • Occasional evening, weekend, or on-call hours may be required to ensure operational coverage., • Regular exposure to individuals and families navigating trauma, behavioral health challenges, and housing instability., • Stay informed on Just Compassion and County policies, procedures, and program standards., • Uphold best practices in trauma-informed care, cultural competency, and harm reduction., • Ability to walk up and down stairs and stand for extended periods., • Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs)., • Competitive pay and benefits including medical, dental, and paid time off., • Opportunities for professional development, including training in trauma-informed care and housing-first strategies., • A collaborative work environment that values compassion, advocacy, and community impact. E04JI800ad0m407v1me