Desktop Support Technician
3 days ago
Portland
Job Description Onsite Desktop/End User Project Support Technician - Portland, OR • Start Date - February, • 1-2 month assignment, • Hourly Rate $19.00-$20.00 Scope • Troubleshoot desktops, laptops, mobile devices, printers, and peripherals, • Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads), • Log and track issues in ServiceNow, • Troubleshoot Zebra scanners and printers, • Handle imaging (PXE/USB), installs, upgrades, and break-fix activities, • Manage devices with Intune, Active Directory, VPN, and Zscaler firewall, • Provide VIP/executive support and exceptional customer service Technical Skills Requirements • 5–7 years of IT support experience, • Strong skills in hardware/software troubleshooting with OEMs, • Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn), • Knowledge of SCCM, Citrix, and workspace management platforms, • Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory, • Professional communication, punctuality, and customer-focused mindset Overview The Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service. Key Responsibilities • Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals, • Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary, • Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security, • Deliver priority services for executive and VIP users, • Maintain accurate documentation in ServiceNow and contribute to reporting requirements, • Perform IMAC (Install, Move, Add, Change) and break-fix activities, • Carry out preventative maintenance and follow SME instructions for infrastructure support, • Ensure exceptional customer service and professional communication across organizational levels Technical Skills • Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting, • Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support, • Expertise in imaging computers via PXE or USB (offline media), • Familiarity with Intune for device management, • Proficiency with ServiceNow ticketing system, • Troubleshooting hardware issues with OEMs (printers, computers, phones), • Zebra printer and scanner support, • Experience with Zscaler firewall, VPN, and Active Directory, • Remote desktop support tools (LogMeIn), • Nexthink for end-user analytics, • Knowledge of SCCM, Citrix, and similar platforms for workspace services, • Understanding of TCP/IP networking, domains, and server-client operations, • Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices), • Familiarity with backup operations and tape management Interpersonal Skills • Excellent customer interaction and communication skills, • Logical, analytical approach with strong problem-solving ability, • Independent, punctual, and detail-oriented, • Professional demeanor under pressure, with emphasis on grooming and presentation Experience & Certifications • 5–7 years of relevant IT support experience, • CompTIA A+, MCP/MCSE certifications are desirable, • OEM certifications preferred, • ITIL knowledge is advantageous Language Requirements • Fluency in English (Spanish is a plus) for customer interaction Additional Information • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers., • F2OnSite supports and adheres to all state laws regarding background checks., • This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours. Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.