Senior Service Technician
17 days ago
Nashville
Job Description Job Summary: We are seeking a highly skilled and experienced Senior HVAC Service Technician to lead our team in delivering top-quality heating, ventilation, and air conditioning services. In this role, you will manage complex installations, perform advanced diagnostics and repairs, and mentor junior technicians. You will also act as a key customer liaison, ensuring satisfaction through exceptional service and expertise. Key Responsibilities: • Perform advanced troubleshooting, diagnostics, and repairs on HVAC systems, including specialized and high-efficiency units., • Lead and supervise the work of junior and mid-level technicians, providing guidance and ensuring adherence to quality standards., • Oversee large-scale installation and maintenance projects, ensuring timely completion and compliance with customer specifications., • Conduct comprehensive system inspections, preventative maintenance, and performance optimization., • Collaborate with customers to recommend tailored solutions, upgrades, and energy-efficient options., • Train and mentor team members, fostering professional growth and maintaining a high-performing team., • Ensure all work complies with local codes, safety regulations, and company policies., • Prepare and review detailed service reports, ensuring accuracy and thoroughness., • Respond to high-priority and emergency service calls, providing quick and effective resolutions., • Stay up-to-date on industry trends, technologies, and certifications to maintain technical expertise., • High school diploma or equivalent; technical certification or HVAC license required., • Minimum of 5-7 years of experience in HVAC service, with demonstrated expertise in advanced diagnostics, repairs, and installations., • Strong leadership and team management skills., • EPA Section 608 Certification (Universal) and other relevant certifications (e.g., NATE certification) preferred., • Extensive knowledge of HVAC systems, tools, and safety protocols., • Excellent problem-solving, organizational, and customer service skills., • Proficient in using diagnostic tools, software, and equipment., • Ability to lift up to 75 pounds and perform physical tasks such as standing, kneeling, or climbing for extended periods., • Competitive salary with performance-based incentives., • Comprehensive health, dental, and vision insurance., • Retirement savings plan with company match., • Company-provided vehicle, tools, and uniforms., • Ongoing training and professional development opportunities., • Paid time off and holidays. Responsibilities of a Senior HVAC Service Technician: • Advanced Diagnostics and Troubleshooting:, • Lead efforts to diagnose and resolve the most complex HVAC system issues, including electrical, mechanical, and airflow-related problems., • Use advanced diagnostic tools and software to pinpoint system inefficiencies or failures., • Supervision and Leadership:, • Oversee and direct the work of junior and mid-level technicians, providing guidance and ensuring quality standards are met., • Serve as a point of escalation for challenging technical issues and customer concerns., • Project Management:, • Plan and execute large-scale installation, repair, or maintenance projects, coordinating resources, schedules, and team assignments., • Ensure projects are completed on time, within budget, and according to customer specifications., • Technical Expertise:, • Perform complex repairs and installations, including high-efficiency and specialized HVAC systems such as geothermal or variable refrigerant flow (VRF) systems., • Conduct system upgrades and retrofits to improve performance and compliance with regulatory standards., • Customer Interaction and Satisfaction:, • Build strong relationships with customers by providing expert advice, clear communication, and tailored solutions., • Address customer complaints or concerns professionally and ensure satisfaction with services provided., • Training and Mentorship:, • Train, mentor, and evaluate junior technicians, fostering their professional growth and technical expertise., • Conduct on-the-job training sessions and lead workshops to introduce new tools, techniques, or equipment., • Compliance and Safety Oversight:, • Ensure all work complies with local codes, safety regulations, and environmental standards., • Conduct safety inspections of tools, equipment, and job sites, promoting a culture of safety within the team., • System Design Consultation:, • Collaborate with customers, engineers, and sales teams to design customized HVAC systems that meet specific needs., • Provide recommendations for energy-efficient and cost-effective system upgrades., • Documentation and Reporting:, • Prepare detailed service reports, project updates, and customer communication records., • Review and approve reports submitted by junior technicians for accuracy and completeness., • Sales Support and Consultation:, • Identify and recommend opportunities for system enhancements, new installations, or service agreements., • Provide technical expertise during customer consultations to support sales efforts., • Emergency and Critical Response:, • Take charge of emergency service calls and high-priority repairs, ensuring quick and effective resolution., • Develop response protocols for urgent issues and communicate them to the team., • Continuous Improvement and Learning:, • Stay current with industry advancements, emerging technologies, and updated safety regulations., • Pursue certifications and advanced training to maintain a competitive edge in the field., • Team and Resource Management:, • Assign tasks, monitor progress, and ensure efficient use of tools, materials, and workforce., • Evaluate team performance and provide constructive feedback to enhance productivity and morale., • Quality Assurance:, • Conduct final inspections on installations and repairs to ensure work meets company standards and customer expectations., • Develop and enforce quality control protocols for all projects.