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Position Summary: \n The Mortgage Applications Support Analyst provides software-specific application support, loan process guidance, and workflow assistance to end users. This role is responsible for researching and resolving complex user issues while delivering a consistently professional, responsive, and customer-focused experience for associates and managers across Lennar Mortgage, Lennar, and Lennar Title. \n \n Primary Duties and Responsibilities: \n\n • Serve as a primary point of contact for end users requiring assistance with loan-level requests, application functionality, and workflow processes within Encompass and related systems.\n, • Provide timely, accurate, and professional support to associates, managers, executives, and subject matter experts across a diverse user base.\n, • Assist users with questions, concerns, and proper usage of Lennar application systems, ensuring issues are resolved or escalated appropriately.\n, • Maintain consistent and accurate documentation as new workflows, processes, and systems are implemented and communicated to associates.\n, • Act as a subject matter resource for application-related issues, including Encompass, BOSS, integrated in-house systems, and third-party applications.\n, • Review and understand Encompass release notes to support new enhancements, system changes, and associated business impacts.\n, • Support onboarding setup activities as needed, ensuring access and configuration requests are completed accurately.\n, • Record, document, and manage all support requests received by email or phone within the ServiceNow ticketing system.\n, • Manage multiple priorities and initiatives simultaneously while maintaining quality, accuracy, and responsiveness.\n, • Maintain current knowledge of existing and newly deployed applications, workflows, and support procedures.\n, • Identify recurring or trending issues and recommend process improvements to enhance efficiency, user experience, and service quality.\n, • Meet established service level agreements while providing complete, accurate, and well-documented resolutions.\n, • Participate in cross-functional training within the department and across IT to strengthen business and technical support capabilities.\n, • Complete assigned tasks satisfactorily, consistently, and within expected timeframes as directed by management.\n\n \n *Management reserves the right to modify the duties and responsibilities outlined in this position description at any time based on business needs. \n \n \n Education and Experience Requirements: \n\n • Minimum of five years of experience in the mortgage industry.\n, • Experience working with Encompass loan origination system.\n, • Mortgage background with at least two years of experience applying technology solutions within a financial services organization.\n, • Ability to communicate effectively and professionally, both verbally and in writing, with personnel at all organizational levels.\n, • Strong organizational, prioritization, and leadership skills.\n, • Ability to work flexible hours, including evenings and weekends, as business needs require.\n\n \n Physical Requirements: \n This position requires the ability to operate a personal computer and perform general office-related physical activities, including bending, stooping, reaching, lifting, moving, and carrying materials and supplies weighing up to 35 pounds. Finger dexterity is required to operate a computer keyboard.

Job Summary The Client Success Manager is responsible for supporting a portfolio of Femwell Group Health physician practices in Florida to ensure financial stability and success within the organization. They will work directly with Physicians and Office Managers in evaluating and monitoring key performance indicators (KPIs), as well as promote operational efficiency and increase revenues upon joining the organization and beyond. Essential Job Functions • Work with Integration Manager to implement and monitor financial metrics and performance measures to help increase revenues and practice efficiencies over the first 18 months when practices join. o Communicate concerns and suggestions timely with recommendations and solutions for improvement (ie. Best practices, processes). • Build relationships with physicians and office managers that encourage communication and transparency regarding their financial health. o Participate in Office Manager meetings and programs to stay on top of any challenges and recognize successes. • Perform on-site analysis of client’s needs using consultative approach and strong business and financial analysis skills for new and existing practices., • Establish new metrics and KPIs as identified, to promote continued company growth and improvement., • Ensure all new practices are being monitored and have a clear plan for operational efficiencies., • Develop and maintain a comprehensive understanding of Femwell’s services and how they meet our client’s needs, specifically within our Operations and Financial areas., • Develop and implement protocols to handle customer escalations and challenging situations in a timely and effective manner., • Track and monitor ticketing system to identify regional trends or issues impacting assigned practices., • Perform additional duties as assigned., • Must be able to travel 50% of the time to client sites and the corporate office. *NOTE: The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by this position. Other Essential Tasks/Responsibilities/Abilities • Must be consistent with Femwell’s core values., • Excellent verbal and written communication skills., • Professional and tactful interpersonal skills with the ability to interact with a variety of personalities., • Excellent organizational skills and attention to detail., • Excellent time management skills with proven ability to meet deadlines and work under pressure., • Ability to manage and prioritize multiple projects and tasks efficiently., • Must demonstrate commitment to high professional ethical standards and a diverse workplace., • Must have excellent listening skills., • Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures., • Must maintain compliance with all personnel policies and procedures., • Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members., • Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position. Education, Experience, Skills, and Requirements • Bachelor’s degree in business administration or related field., • At least 5 years of experience in the healthcare industry, ideally with experience working with or in physician practices., • In-depth knowledge of practice operations, best practices, and technologies., • Strong customer orientation and empathy, with a passion for delivering exceptional customer experiences., • Ability to transform data into actionable recommendations., • Ability to leverage data to drive decision-making and continuous improvement., • Proficient in MS Office applications and ability to learn department and job-specific software systems (e.g., applicable practice management and EMR systems)., • Proficiency in customer service software, CRM systems, and other relevant tools., • Knowledge of HIPAA Security preferred., • Hybrid rotation schedule and/or onsite as needed. CORE COMPETENCIES: Accountability: • Demonstrate an understanding of the link between one's own job responsibilities and overall organizational goals and needs. Analytical Thinking: • Demonstrate the ability to deconstruct information into smaller categories in order to draw conclusions. Decision Making: • Manage to make the right decision in complex situations. Management and Leadership: • Demonstrate the ability to influence and guide members of an organization. Result Oriented: • Demonstrate knowledge in setting and achieving challenging goals.

Required Skills & Experience • 3+ years of benefits administration or HR experience, • Experience administering health, dental, vision, life, disability, and 401(k) benefits, • Experience with I-9/E-Verify and Workers’ Compensation administration, • Experience with HRIS/benefits systems, including enrollment, eligibility, deductions, and data changes, • Knowledge of benefits compliance, including ACA, ERISA, HIPAA, COBRA, and leave requirements, • Experience with benefits invoice reconciliation and Leave of Absence administration Nice to Have Skills & Experience • Dayforce experience, • Zendesk and/or Airtable experience, • CEBS or CBP certification Position summary: Insight Global is seeking a Benefits Administrator for our client based in Miami, FL. The Benefits Administrator will manage and administer employee benefits programs and core HR compliance functions. This role requires excellent organizational skills, attention to detail, and the ability to communicate effectively with employees and benefit providers. The right candidate for this role will be knowledgeable about various benefits programs and compliance, including health insurance, retirement plans, and other employee perks. This permanent position is hybrid-remote based in Miami, FL. Responsibilities • Manage daily HRIS updates and transactions, including new hires, terminations, employment status changes, start dates, manager/role changes, and workflow management, ensuring accuracy, timeliness, and data integrity through regular audits., • Administer and manage all employee benefit programs, including health, dental, vision, life, disability, retirement (401(k)), and voluntary benefits. Maintain plan setup, configuration, rates, eligibility rules, employer contributions, deductions, and elections within HRIS/payroll and benefits administration platforms., • Coordinate enrollment and eligibility processes for new hires, qualifying life events, and annual open enrollment. Collaborate with benefit providers to ensure enrollments, changes, and terminations are processed accurately and on time., • Manage monthly reconciliation of benefit invoicing and enrollment records., • Serve as the primary point of contact for employee benefits inquiries and claim resolution, including coordinating new-hire benefits orientation and ongoing employee education regarding benefits programs., • Oversee Leave of Absence administration, including FMLA, ADA, Personal Leave, COBRA, and Return-to-Work processes. Manage Workers’ Compensation claims in coordination with employees, insurance carriers, medical providers, and internal stakeholders., • Oversee PTO policy administration within the HRIS system, including policy updates, annual resets, and responding to employee and leadership questions regarding accruals and balances., • Oversee the I-9 and E-Verify process, including user administration, completion support, reverifications, and issue resolution., • Ensure ongoing compliance with applicable federal, state, and local benefits regulations, including ACA, ERISA, HIPAA, COBRA, and other relevant legislation. Prepare required reports and filings, support audits, and maintain compliance documentation., • Respond to escalated employee inquiries through the organization's ticketing system and generate analytics and reporting for leadership., • Support employee wellness and health initiatives designed to enhance the overall benefits experience., • Maintain employee records and other HR-related documentation as needed., • Assist with day-to-day HR operations and other duties as assigned.

About Fibernow For over 20 years, Fibernow has delivered high-performance fiber internet, cloud-based TV, smart WiFi, and managed IT services to residential communities and businesses across Florida. Backed by DigitalBridge, a global alternative asset manager with over $108B invested in digital infrastructure, Fibernow combines deep fiber expertise with institutional scale to accelerate network expansion. As we enter our next phase of growth, Fibernow is rapidly expanding into new communities and territories while enhancing the customer experience across every touchpoint. Our focus is simple: deliver fast, reliable connectivity and build long-term partnerships with the communities and businesses we serve. Why Join Fibernow This is a pivotal moment to join our team. Fibernow is scaling with intention, investing in brand, technology, and talent, and infrastructure to support rapid expansion. If you thrive in a fast-paced environment and are excited by the opportunity to help shape the future of a growing fiber provider, Fibernow offers a unique chance to grow alongside the business and make a meaningful impact. Position Overview The Service Desk Engineer serves as the first point of contact for end users experiencing technical issues with hardware, software, business applications, and network connectivity. This role is responsible for providing timely, professional, and effective technical support across a diverse technology environment, including Windows and macOS operating systems, Microsoft 365 applications, collaboration platforms, and enterprise network infrastructure. The ideal candidate demonstrates strong troubleshooting skills, excellent customer service, and a passion for continuous learning in a fast-paced IT environment. Key Responsibilities End User Support • Serve as the primary point of contact for all inbound technical support requests via phone, email, ticketing system, and in-person., • Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, printers, and peripherals., • Escalate complex or unresolved issues to specialized teams with thorough documentation., • Maintain high customer satisfaction through clear, empathetic, and timely communication. Operating System Administration • Install, configure, and support Windows 10/11, Windows Server and macOS in enterprise environments., • Manage user accounts, group policies, and permissions via Active Directory and Azure AD., • Perform OS updates, patch management, and system imaging using tools such as SCCM/Intune or Jamf., • Troubleshoot BSOD, boot failures, performance degradation, and software conflicts. Business Application Support • Support the Microsoft 365 suite, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive., • Assist users with CRM platforms such as Salesforce or HubSpot (configuration, access, data entry issues)., • Provide support for ERP systems (e.g., SAP, Oracle, or NetSuite) and HRIS platforms (e.g., Workday, ADP)., • Support collaboration and productivity tools including Zoom, Slack, Confluence, and Jira., • Manage license assignments and application provisioning/deprovisioning via MDM or identity platforms. Network & Connectivity • Troubleshoot wired and wireless network connectivity issues for end users., • Assist with VPN configuration and remote access support (Cisco AnyConnect, GlobalProtect, etc.)., • Perform basic network hardware support for switches, access points, and routers (Cisco, Meraki, HP/Aruba)., • Coordinate with Network Engineering on escalated connectivity or infrastructure incidents. Asset & Ticket Management • Log, prioritize, track, and resolve all incidents and service requests in the ITSM platform (e.g., ServiceNow, Jira Service Management, or Zendesk)., • Maintain accurate hardware and software asset inventory records., • Ensure adherence to SLAs for response and resolution times., • Contribute to and maintain the internal knowledge base and documentation library. Education • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience. Experience • 3+ years of experience in a service desk, help desk, or desktop support role., • Hands-on experience supporting Windows OS and macOS in a corporate environment., • Demonstrated experience supporting Microsoft 365 and at least one enterprise business application (ERP, CRM, or HRIS). Technical Skills • Operating Systems: Windows 10/11, Windows Server 2016+, macOS (Ventura/Sonoma), • Applications: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), • Identity: Active Directory / Azure Active Directory, • Ticketing: ServiceNow, Zoho Desk, Autotask Jira SM, or similar ITSM tool, • Networking: TCP/IP, DNS, DHCP, VPN fundamentals, • Remote Support: Remote desktop tools (RDP, TeamViewer, or similar) Soft Skills • Strong analytical and problem-solving skills with the ability to diagnose issues systematically., • Excellent verbal and written communication skills; able to explain technical concepts to non-technical users., • Customer-first mindset with a professional and patient demeanor., • Ability to manage multiple priorities in a high-volume support environment., • Team-oriented with the ability to work independently with minimal supervision. Preferred Qualifications • CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, AZ-900)., • Experience with endpoint management tools: Kaseya RMM, Microsoft Intune, SCCM, or Jamf Pro., • Familiarity with ITIL v4 framework and best practices., • Scripting knowledge in PowerShell, Bash, or Python for task automation., • Experience with identity platforms: Okta, CyberArk, or Microsoft Entra ID., • Exposure to Ubiquiti, Cisco or Meraki networking equipment., • Experience supporting cloud environments: Microsoft Azure, AWS, or Google Workspace.

Job Title: Guest Experience Manager Department: Guest Experience & Patron Services Reports to: Director, Guest Experience & Patron Services Status: Non-Exempt, Full-Time Wage: $55,000 - $65,000 JOB SUMMARY The Guest Experience Manager is responsible for providing and maintaining elevated world class, white glove customer service for Miami City Ballet patrons year-round. This includes at all performances both onsite and across partner venues, by serving as the organization's primary service touchpoint with all patrons, and by being a “first responder” based upon customer needs and issues that may arise. This highly visible key position also oversees in-venue marketing campaign activations and manages guest experience touchpoints throughout the season. The Guest Experience Manager also provides on-going direction and customer service-related oversight for MCB’s part-time service team, ensuring that service excellence is delivered in every customer interaction. A key member of the Guest Experience & Patron Services team, the Manager partners with department leadership to ensure that every patron enjoys a positive, seamless, and memorable interaction with the organization from start to finish. To do well in this role, the ideal candidate must be a motivated leader with a positive, energetically empathetic and professional decorum that exemplifies a “can do” customer service/patron forward attitude. RESPONSIBILITIES Front-of-House & Venue Operations · Responsible for the Miami City Ballet front-of-house guest experience at all MCB performances, onsite and at all partner venues, serving as the key service ambassador, first responder, partnering with Patron Services team members and the Advancement Department to deliver gold standard onsite service resolution, and liaison with venue front-of-house teams for all onsite resolutions. · Operate autonomously during performances and activations, anticipating issues before they affect patrons, and resolving unexpected circumstances in partnership with venue teams and department leadership. • Oversee in-venue setup, guest experience, subscriber, and member activations, including merchandising., • Serve as the organization's guest experience point of contact for accessibility accommodations, coordinating ADA seating, assistive listening, and accessible performance requests with venue partners and internal departments in advance of each engagement., • Oversee the set-up and maintenance of all lobby merchandise sales, including easy, seamless customer transactions from start to finish, leading to enhanced growth (more purchases, higher revenue per sale) from this important ancillary revenue stream., • Responsible for all event reporting, including documenting issues that occur and are resolved onsite, as well as any resolutions requiring follow-up from the service team. Guest Experience & Engagement • Manage all guest experience touchpoint campaigns throughout the season and calendar year[SA1] ., • Identify opportunities to deepen engagement across all patron segments, informed by frontline observation and guest feedback., • Assist the Director, Guest Experience and Patron Services in the maintenance of service standard operating procedures (SOPs) and serves as a key staff member responsible for maintaining and updating these resources throughout the fiscal year., • Acting as the primary relationship manager for group subscribers and ticketing contact for donors and board members., • Manage year-round merchandising efforts in partnership with the patron experience supervisory team, including reconciliation, inventory management, and fulfillment. Team Leadership & Administration • Provide customer service-related oversight and direction year-round to MCB’s team of four to seven part-time representatives., • Conduct initial interviews, schedule, train, and manage part-time service staff to deliver exemplary customer service., • Conduct annual performance evaluations for direct reports and publish part-time staff schedules with sufficient advance notice to ensure full coverage of all MCB performances and activations., • Partner with the Advancement Department to ensure the proper administration of seamless world class white glove customer service to all levels of patronship, from potential ticket buyers to the highest level of donor or board member., • Administer part-time staff bi-weekly timekeeping and payroll submission, and maintain stock of supplies, signage, and patron-facing materials across all venues., • Provide the Director, Guest Experience and Patron Services with continual service feedback on the representative team, identifying areas for improvement and staff development needs when it comes to customer service and staff efficiency., • Assist Director, GE and CRM, Operations Manager in annual projects including but not limited to: Season Inventory Setting (JUN); Venue Ticket Rider Assembly & Report distribution (JUL); Cross-check Retail On Sale Event Setting (JUL); Proof Venue Event Builds (AUG)., • Manage the execution of annual projects including season ticket printing and packaging, collection and processing of season renewal invoices; subscriber reseating; and year-round new subscription fulfillment. SKILLS AND QUALIFICATIONS: • Minimum 3–5 years of progressive experience in front-of-house, guest services, hospitality, or venue operations., • Demonstrated experience hiring, scheduling, training, and managing part-time or seasonal frontline staff., • Exudes a results-based, proven “can do” attitude that is focused on positive customer interactions, problem resolution, and deepening long-term patron loyalty., • Proven ability to resolve guest concerns in the moment with positive attitude, sound judgment, discretion, and a “guest first” mindset., • Experience coordinating with external venue partners, house management, or third-party operations teams., • Working knowledge of ticketing and CRM applications, preferably Tessitura; training provided., • Experience with in-venue retail and merchandise operations and seamless customer transactions/interactions, including setup, restocking, and end-of-night reconciliation., • Exhibition of strong communication skills with the ability to adapt tone and approach to a wide range of patrons and colleagues., • Excellent organizational and time management skills, and is comfortable managing multiple performances, venues, and priorities simultaneously., • Availability to work most Miami City Ballet season performances, including evenings, weekends, and holidays., • Has reliable transportation to and from all onsite and offsite performance venues, across all South Florida markets., • BA/BS degree or any equivalent combination of training and progressive experience., • Eligible to work in the United States without sponsorship. TO APPLY To apply, please email: 1. Resume, 2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above. Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above. Email your application to mcbjobs@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

The Member Support Analyst provides administrative, operational, and analytical support to the Member Support team. This role handles day-to-day project coordination, help desk ticketing, portal administration, member communications, and data reporting. The ideal candidate brings a "customer service excellence mindset"—delivering responsive, empathetic, and professional support while managing multiple priorities in a fast-paced environment. Key Responsibilities Help Desk & Customer Service • Provide high-touch help desk support (phone and email) using ticketing software (e.g., Zendesk), maintaining a strict 4-business-hour response SLA., • Fully log, track, and document incident procedures, resolutions, and system changes., • Troubleshoot member concerns with sound judgment, escalating unresolved or complex issues appropriately., • Manage master-level user account setup, permissions, and maintenance on the member web portal for franchisees, corporate partners, trading vendors, and staff. Operations, Analytics & Administration • Support pricing and portal management tools (including user coordination, troubleshooting, and system administration; on-the-job training provided)., • Assist with operational reporting, including pricing analysis, reconciliation support, promotion/coupon analysis, and report generation., • Draft, proofread, and prepare member communications, newsletters, and follow-up correspondence., • Track project timelines, action items, and deliverable schedules to ensure timely completion., • Create presentations, spreadsheets, and meeting materials for internal and external stakeholders. Qualifications & Requirements • Education: Associate or Bachelor’s degree in Business Administration or a related field preferred., • Experience: 2–5 years of administrative, business coordination, or help desk support experience., • Industry Preference: Background in Quick Service Restaurant (QSR), restaurant, supply chain, or hospitality environments is a plus. Key Skills & Attributes • Technical Proficiency: Intermediate to advanced skills in Microsoft Office (Excel, Word, PowerPoint) and help desk ticketing platforms (e.g., Zendesk)., • Customer-First Mindset: Strong problem-solving skills, patience, and a commitment to rapid, high-quality issue resolution., • Organization & Detail: Ability to manage multiple competing priorities with strong accountability and analytical accuracy., • Communication: Excellent written and verbal communication skills for cross-departmental collaboration and member-facing interactions.

Title: Systems Application Analyst Location: Miami, FL / Onsite Duration: 6+ month contract Job Summary The Systems Application Analyst is responsible for the operational ownership, stability, and continuous improvement of assigned applications and serves as the primary point of accountability for the company’s primary applications, ensuring they meet business needs, operate reliably, and align with enterprise technology and security standards. Job Functions • Serve as the primary, hands-on operational owner, to the assigned systems and applications used across all environments., • Oversee day-to-day application operations, including monitoring performance, managing incidents, and coordinating resolution of system issues., • Act as the central point of contact between business teams, IT, vendors, compliance and support partners for application-related matters., • Partner with IT and vendors to ensure system availability, stability, and compliance with technology standards and regulatory requirements., • Support application enhancements and configuration changes, translating operational needs into clear requirements and validating delivered solutions., • Participate in release planning, testing, and deployment coordination to minimize operational disruption., • Maintain application documentation, operational procedures, and knowledge artifacts to support consistent system use and supportability., • Collaborate with compliance, security, and audit partners to support regulatory adherence and internal controls., • Collaborate with developers and UAT teams to ensure solutions meet expectations. This may require working in a lab environment., • Support shipboard teams by providing functional guidance, troubleshooting assistance, and operational insight related to the main systems. Essential Experience Required • Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, • 3-5+ years of experience in application support, application ownership, IT operations, or business systems support., • Experience supporting enterprise applications in an operational or production environment., • Strong understanding of application lifecycle management and production support processes., • General knowledge of enterprise technology concepts, including systems integrations, data flows, and infrastructure dependencies., • Familiarity with incident, problem, and change management practices (ITIL concepts a plus)., • Awareness of security, compliance, and regulatory considerations in operational systems., • Understanding of shipboard or remote operations environments and related challenges is a plus., • Strong analytical and troubleshooting skills with the ability to assess issues and drive resolution., • Ability to translate operational business needs into technical requirements., • Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical audiences., • Proficient in standard business and collaboration tools (e.g., ticketing systems, documentation tools, Microsoft Office/365) including ZenDesk, ServiceNow and Wrike., • Strong proficiency with data analysis using SQL and Excel.

About WHEN Justice WHEN Justice is a charitable litigation funder, mobilizing capital to develop and strengthen public-interest environmental cases. By pooling resources behind the strategies, evidence, and expertise that carry weight in the courtroom, WHEN counterbalances corporate power to protect the health of people and planet. Founded by a successful entrepreneur and a former corporate attorney, WHEN connects philanthropic litigation funding with movement-building, broadening participation in corporate accountability and helping make harm expensive. The Opportunity WHEN Justice is seeking an exceptional Senior Director, Events, Community & Fundraising to build a world-class live-engagement, community-building, and fundraising platform from the ground up. This is a highly in-person role. The Senior Director will work closely with the founder and executive leadership to create a consistent calendar of compelling events and community moments in Miami and other key cities (e.g. NYC, LA, San Francisco), including recurring founder-hosted dinners and cocktail gatherings, as well as larger benefit events, auction-driven fundraisers, concerts, cultural partnerships, and outside activations. This is not a traditional event-planning role. The successful candidate will be a sophisticated producer, fundraiser, relationship builder, and operator who combines impeccable taste and hospitality instincts with commercial rigor, flawless execution, and the ability to build an enduring community and reliable source of support for WHEN Justice. The ideal person can take an idea such as a dinner at the founder’s home and turn it into a beautifully produced, strategically curated, mission-aligned gathering that creates awareness, convenes the right people, deepens relationships, raises money, and leads to meaningful follow-up. What You’ll Do • Build and lead a recurring calendar of founder-hosted dinners, cocktail salons, donor cultivation events, benefit events, auction-driven fundraisers, concert activations, and strategic community gatherings., • Create repeatable event formats that turn intimate gatherings and larger activations into measurable awareness, donor development, fundraising, and community-growth opportunities., • Own end-to-end event production, including concepts, objectives, budgets, venues and home-event logistics, guest strategy, invitations, programming, vendors, staffing, run-of-show, day-of execution, and post-event follow-up., • Establish WHEN Justice as a compelling presence across philanthropic, hospitality, cultural, entertainment, business, media, and community ecosystems., • Identify and activate outside opportunities—including concerts, festivals, cultural events, brand partnerships, private events, and other third-party gatherings—that can expand awareness and fundraising., • Design and manage event fundraising elements, including sponsorships, underwriting, ticketing, donor cultivation, live appeals, paddle raises, text-to-give, recurring giving, silent auctions, and live auctions., • Build an exceptional auction procurement pipeline, sourcing art, travel, hospitality, luxury goods, entertainment access, experiences, and mission-aligned offerings., • Cultivate relationships with donors, collectors, artists, entertainers, brands, businesses, venues, press, and strategic partners to secure auction items, sponsorships, in-kind support, and event partnerships., • Select, implement, and manage technology for registration, invitations, ticketing, guest management, check-in, payment processing, mobile bidding, auction catalogs, live donations, text-to-give, CRM capture, and post-event reporting., • Ensure auction item descriptions, bidding processes, payment collection, fulfillment, donor acknowledgment, and event data capture are accurate, polished, and professionally managed., • Develop thoughtful guest lists and personalized outreach, cultivation, and follow-up plans for priority supporters, prospective donors, sponsors, hosts, partners, and community connectors., • Coordinate with communications and public-relations partners to create appropriate event visibility, storytelling, press opportunities, and post-event amplification., • Build the events function from the ground up, including systems, vendor relationships, operating standards, templates, production playbooks, budgets, reporting, and staffing models., • Manage team members, freelancers, agencies, consultants, volunteers, and vendors as the program grows., • Track and report gross and net event revenue, sponsorship value, auction performance, in-kind value, event costs, donor conversion, repeat attendance, and post-event giving. What We’re Looking For • 8–12+ years of progressive experience in fundraising events, high-end hospitality, entertainment, cultural programming, experiential marketing, donor development, nonprofit advancement, private membership, or related high-touch environments., • Demonstrated success independently producing complex, high-quality events from concept through execution, fundraising, reconciliation, and post-event stewardship., • Proven ability to generate meaningful net revenue through fundraising events, auctions, sponsorships, donor cultivation, brand partnerships, or comparable charitable and commercial activations., • Strong existing relationships—or a demonstrated ability to rapidly build relationships—with premium venues, hospitality partners, artists, entertainment contacts, luxury brands, auction-item donors, media, philanthropic leaders, and high-capacity supporters., • Deep familiarity with event and fundraising technology, including RSVP systems, ticketing, registration, mobile bidding, auction platforms, online catalogs, text-to-give, donation processing, CRM systems, and donor-data management., • Strong commercial judgment and the ability to manage event budgets, vendor negotiations, sponsorship economics, auction valuation, revenue targets, and return on investment., • Excellent relationship-management skills, maturity, discretion, executive presence, and comfort representing a founder-led organization in high-touch settings., • A strong eye for detail, hospitality, design, and guest experience, paired with the ability to stay calm and decisive in a live-event environment., • Based in Miami or willing to relocate to Miami for a full-time, primarily in-person role. Exceptional candidates based in NYC, LA, or San Francisco will also be considered., • Availability to work evenings and weekends frequently, plus occasional travel, as required by the event calendar. What Success Looks Like in the First 12 Months • A compelling, dependable calendar of founder-hosted dinners, cocktail salons, donor events, benefit activations, and strategic partnerships., • A recognizable WHEN Justice event experience that is elevated, mission-aligned, culturally relevant, intimate, and professionally produced., • A repeatable system for turning events into measurable awareness, relationship-building, donor cultivation, fundraising, and community-growth outcomes., • A robust pipeline of auction donors, sponsors, in-kind partners, cultural collaborators, venues, entertainment relationships, community hosts, and prospective high-value supporters., • A reliable technology ecosystem for registration, ticketing, guest management, mobile bidding, live auctions, text-to-give, payment collection, CRM capture, donor acknowledgment, and reporting., • Clear financial reporting across gross and net revenue, auction performance, sponsorship value, costs, donor conversion, repeat attendance, and post-event giving., • A trusted roster of vendors, production partners, and operating processes that allows the event platform to grow without sacrificing quality. Compensation • Base salary range of $160,000–$195,000, commensurate with experience, fundraising track record, leadership capability, and depth of relationships.

We are seeking a technical, detail-oriented Tier 1 NOC Engineer to join our 24/7 Operations team. In this role, you will serve as the first line of defense for our global high-performance computing (HPC) bare-metal infrastructure, high-speed InfiniBand fabrics, and parallel storage systems. You will actively monitor cluster telemetry, perform rapid triage on live alerts, execute initial Linux OS and hardware troubleshooting, and coordinate on-site remote-hands data center technicians to maintain sub-15 minute SLA response targets. Core Responsibilities 1. 24/7 Monitoring & Alert Triage • Actively monitor global HPC clusters, bare-metal GPU/CPU nodes, network fabrics, and storage arrays using Grafana, Prometheus, and internal telemetry tools., • Validate, categorize, and perform initial incident triage for automated alerts and customer ticket submissions., • Ensure strict adherence to response time SLAs for critical hardware, OS, and network outages. 1. Hardware & Infrastructure Troubleshooting • Perform initial diagnostics on x86 bare-metal servers, inspect Out-of-Band (OOB) management interfaces (IPMI, Redfish, iDRAC/iLO), and review hardware logs., • Identify component-level hardware failures, including GPU/PCIe errors, DIMM faults, drive dropouts, power supply failures, and thermal anomalies., • Open, track, and direct vendor dispatch tickets (e.g., Supermicro, Dell, HPE, NVIDIA) for physical hardware replacements. 1. Linux OS & Network Isolation • Access non-responsive or degraded hosts via serial-over-LAN/SSH to inspect system logs (dmesg, syslog, journalctl)., • Check basic Layer 1–Layer 3 network connectivity, interface link states, IP assignment, and optical transceiver signal levels., • Escalate complex fabric routing, InfiniBand subnet manager, or parallel storage issues to Tier 2/3 HPC and Network Engineers with clean, structured diagnostic notes. 1. Remote-Hands Coordination & Dispatch • Direct on-site data center technicians for physical cable pulls, server reboots, drive swaps, and component replacements., • Track hardware RMA lifecycles from fault identification to physical repair verification and host re-commissioning. 1. Incident Documentation & Runbooks • Maintain detailed, real-time ticket notes documenting all troubleshooting steps, root causes, and resolutions., • Follow established operational runbooks and assist in updating Standard Operating Procedures (SOPs) as new issues emerge. Key Qualifications • Experience: 1–3 years in a Network Operations Center (NOC), data center technical support, or system administration role., • Linux Proficiency: Solid hands-on experience navigating and troubleshooting Linux operating systems (Ubuntu, RHEL, Rocky Linux) via command line., • Hardware Fundamentals: Clear understanding of enterprise x86 server architecture, IPMI/BMC management, RAID arrays, PCIe topologies, and component-level diagnostics., • Networking Basics: Solid grasp of TCP/IP networking, DNS, VLANs, subnetting, and basic physical layer troubleshooting (copper, fiber optics, transceivers)., • Communication & Shift Work: Excellent written and verbal communication skills; comfortable working rotational, night, or weekend shifts in a 24/7 environment. Nice-to-Have / Preferred Skills • Exposure to High-Performance Computing (HPC) environments or large-scale GPU clusters., • Basic familiarity with InfiniBand fabrics, RDMA/RoCE, or parallel storage systems (Weka, Lustre, GPFS)., • Experience with monitoring and ticketing systems like Grafana, Prometheus, Datadog, Jira, or ServiceNow., • Python or Bash scripting capabilities for task automation.

Insigneo is seeking an Onsite IT Support Associate for its Brickell location who will provide prompt, customer-focused first-line technical triage and resolution for internal users and financial advisors across Insigneo's US, and LATAM offices to minimize user downtime. This role involves troubleshooting and resolving basic technical issues, escalating complex problems to higher support tiers, and ensuring a high level of customer satisfaction. Job Responsibilities/Main Function • Respond to incoming customer support inquiries via phone, email, Teams chat, in-person, and ticketing portal in a timely and professional manner., • Diagnose and fix basic issues related to Windows, Microsoft 365 Apps, conference room systems, printers, VPNs, laptop hardware, and mobile devices., • Set up, deploy, and configure new computers, workstation setups, monitors, docking stations, conference rooms, phones, and peripherals for employee onboarding. Assist installing, moving, repairing and retiring computer equipment., • Log, categorize, route and manage all support requests in Zendesk with accurate, timely, and detailed notes. Maintain SLA awareness, follow escalation protocols, and ensure every ticket has a documented owner, status, and resolution path. Flag recurring issues for problem management review., • Identify the problem, collect the right information, check if there is already a known solution, and resolve the issue as quickly as possible or decide to escalate complex or unresolved issues to Level 2 or Level 3 support teams with detailed notes., • Contribute to the development and maintenance of the internal knowledge base by documenting solutions and best practices., • Maintain accurate records in the endpoint management platform (Kaseya/VSA) including device assignments, purchase dates, BitLocker status, OS version, and lifecycle stage. Support annual hardware refresh planning and assist with equipment procurement, receiving, and disposal., • Conduct all support activities in accordance with FINRA, SEC, and firm-specific policies, particularly those governing data privacy, access controls, software usage, and device security. Understand and apply the firm's acceptable use, data handling, and incident escalation policies. Job Requirements (Education, Experience, Skills, and Capabilities) • Bachelor's degree in Information Technology, Computer Science, or related field preferred., • 1-3 years of experience in IT support, help desk, or technical support., • Bilingual in English and Spanish required., • Strong knowledge of Windows, Microsoft 365, computer hardware, networking, and cybersecurity fundamentals., • Experience with Microsoft Entra ID (Azure AD), Intune, Microsoft Teams, and ticketing systems such as Zendesk., • Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals, ITIL, etc.) are a plus., • Strong troubleshooting, problem-solving, customer service, and communication skills., • Highly organized, detail-oriented, and able to manage multiple priorities., • Ability to maintain confidentiality and work effectively in a team environment., • Ability to lift and move IT equipment up to 40 lbs., • Occasional domestic and international travel may be required.

Job Description: • Provide swift and professional deskside IT support, • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions, • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels, • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk, • Collaborate with other support groups across global locations to help troubleshoot client issues, • Utilize tools for building, monitoring and troubleshooting client devices, • Participate in Disaster recovery testing exercises, • Upholding procedures for logging, reporting, and statistically monitoring desktop operations, • Write technical support and client documentation in form of Knowledgebase articles, • Meet or exceed expected customer service levels Requirements: • Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role., • Experience configuring, installing, troubleshooting and repairing printers, PC and laptops., • Hands on experience with Win 7, Win 10, Win 11 and MAC OS support., • Windows Migration., • Hardware/Software Troubleshooting, • Experience with VPN, Soft Phones, Remote Desktop, VDI., • Asset Tracking/Inventory Management, • Phone and Tablet support (Windows, iPhone, iOS, Android), • Experience with Ticketing System (ServiceNow)., • Strong Communications Skills, • Excellent proven track record supporting clients in a financial environment., • Excellent proven customer service based approach, • Good written and verbal communication skills, • Good time management skills, • Strong organizational and analytical skills, • Ability to multi-task and work under pressure, • Ability to work autonomously and within team, • Dress Code: Business casual

Position Overview a21 is seeking a strategic, highly organized, and relationship-driven Brand Manager to lead marketing strategy and execution across a portfolio of live events and experiences. The Brand Manager serves as the primary client contact and internal marketing lead for assigned brands, owning the development and execution of integrated marketing strategies that drive brand growth, audience engagement, ticket sales, and revenue. This role sits at the intersection of brand strategy, client management, marketing execution, ticketing, and cross-functional leadership and requires someone who can confidently move between big-picture strategy and day-to-day execution. Key Responsibilities Brand Strategy & Client Leadership • Serve as the primary marketing contact and strategic partner for assigned clients and brands., • Develop integrated marketing strategies aligned with brand objectives, audience growth, ticket sales, and revenue goals., • Lead client meetings, presentations, approvals, and ongoing strategic communication., • Maintain brand consistency across creative, messaging, partnerships, digital marketing, and guest-facing touchpoints., • Identify opportunities, challenges, and strategic adjustments throughout the campaign lifecycle. Marketing & Campaign Management • Lead integrated campaigns across email, social, paid media, PR, partnerships, influencer/community marketing, and digital channels., • Own marketing calendars, project timelines, deliverables, and approval processes., • Coordinate across creative, digital, partnerships, PR, production, ticketing, and finance to ensure successful execution., • Review marketing and creative deliverables for accuracy, quality, and brand alignment., • Ensure campaigns are delivered on time and within approved budgets. Ticketing & Revenue Performance • Partner with the ticketing team on pricing, ticket types, packages, promotions, event builds, and launch readiness., • Monitor ticket sales, revenue pacing, promotional performance, and audience trends against established goals., • Use performance data to identify opportunities and recommend adjustments to marketing and sales strategies., • Oversee complimentary and partner ticket allocations and support post-event reconciliation and reporting. Partnerships & Event Execution • Collaborate with partnership teams to ensure sponsor and partner marketing commitments are delivered accurately., • Serve as the brand and marketing lead on site for assigned events., • Coordinate marketing, content, media, influencer, sponsor, and guest-facing needs during event execution., • Ensure the on-site experience aligns with overall brand positioning and marketing objectives. Reporting & Optimization • Develop post-event recaps evaluating ticket sales, revenue, digital performance, audience engagement, sponsorship, media coverage, and other key KPIs., • Translate campaign performance into actionable insights and recommendations., • Present results and growth opportunities to clients and internal leadership., • Apply key learnings and best practices to future campaigns. Qualifications • 5+ years of experience in brand management, integrated marketing, event marketing, experiential marketing, account management, or a related field., • Proven experience managing client relationships and multiple brands or campaigns simultaneously., • Strong understanding of integrated marketing across digital, email, social, paid media, partnerships, and PR., • Excellent project management, communication, presentation, and problem-solving skills., • Strong analytical skills with the ability to translate marketing and sales performance into actionable strategy., • Experience working with cross-functional creative, production, digital, ticketing, partnerships, and finance teams., • Comfortable working in a fast-paced environment and on-site at live events, including occasional evenings and weekends., • Experience with ticketing, CRM/email platforms, marketing automation, or revenue management is a plus. What Success Looks Like • Success in this role means building strong client relationships while growing and protecting assigned event brands and delivering marketing programs that produce measurable business results., • The Brand Manager will be accountable for client satisfaction, brand growth and consistency, ticket sales and revenue performance, timely campaign execution, budget management, and actionable performance reporting. Who You Are • You are a brand builder, strategic thinker, and relationship manager who sees both the big picture and the details required to bring it to life. You take ownership, anticipate challenges, and thrive in fast-moving environments., • You understand that great brand management isn't simply managing campaigns - it's understanding the audience, protecting the brand, driving revenue, and bringing the right teams together to create exceptional experiences. About the a21 Family: Based in Miami and New York City, a21 is a modern agency that specializes in Corporate Sponsorship Sales and Activation, Event Management, Strategic Marketing and Corporate Consulting. Our unique and creative approach with a results-driven framework makes us one of the top event marketing agencies in the U.S. As part of our team you will have access to benefits such as: • Outstanding Health + Dental benefits, • Competitive PTO plan, • Hybrid remote/on-site work plan, • 401k and More! a21 provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. a21 complies with all applicable laws.

Job Summary This role supports our clients by extracting data from previous EHRs and ancillary healthcare IT systems, transforming the data into new formats, and then importing the data into their new go forward EHRs. In addition to performing this technical work, the EHR Data Migration specialist will use their interpersonal, communication, and organizational skills to work with various internal and external stakeholders and to drive each project toward completion. Essential Job Functions • Provide eCW software support through phone and remote connection, • Will conduct EHR software and workflow support to the medical staff and providers of practices, including documentation of ticket issues within our internal ticketing queue system, • Liaison to eCW Support and our associates to ensure that all open tickets, escalations, and inquiries are followed through and resolved for the medical practices, • Participate in implementation and transition to new software upgrades as needed, • Maintain system data integrity by strictly following EHR and IT protocols, • Maintain up to date with myeclinicalwork.com portal, webinars and eCW Days Conferences, • Plan and fully execute Data Migrations from source EMR to Host EMR, • Data mapping for Data Migrations, • Perform testing on new builds and applications during implementation and maintenance phases, • Data validation for Data Migrations, • Provide guidance and support during Go Live after migration into system to ensure a successful adaptation to our EMR, • Source EMR Contract termination Other Essential Tasks/Responsibilities/Abilities • Must be consistent with Femwell’s core values., • Excellent verbal and written communication skills., • Professional and tactful interpersonal skills with the ability to interact with a variety of personalities., • Excellent organizational skills and attention to detail., • Excellent time management skills with proven ability to meet deadlines and work under pressure., • Ability to manage and prioritize multiple projects and tasks efficiently., • Must demonstrate commitment to high professional ethical standards and a diverse workplace., • Must have excellent listening skills., • Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures., • Must maintain compliance with all personnel policies and procedures., • Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members., • Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position. Education, Experience, Skills, and Requirements • High School graduate and some college or Informational technical education or demonstration of work experience., • At least five to seven years of related experience., • Three years of experience working with Python, Power BI, and other technology., • Experience with EHR software capabilities and installation techniques; documentation and user instruction methods and techniques are a plus, • Knowledge of HIPAA Security preferred., • Hybrid rotation schedule and/or onsite as needed.

Job Description PARKING ENFORCEMENT OFFICER I PART-TIME SCHEDULE: FLEXIBLE SALARY RANGE $24.00- $33.00 REQUIREMENTS: • Knowledge of public relations principles and techniques., • Knowledge of basic legal concepts as they relate to the enforcement of parking regulations., • Knowledge of authority rules, regulations and procedures., • Ability to use mobile or handheld radio equipment and related communications equipment., • Possession of a valid Florida State Driver’s License with a satisfactory driving record for the past 5 years., • Parking Enforcement Certification IS REQUIRED., • Ability to work a flexible schedule including evenings, weekends, and holidays. DUTIES: • Enforce City and County and State parking codes and non-moving codes by issuing citations., • Makes arrangements for towing illegally parked vehicles., • Seeks out cites and order for tow court ordered scofflaws vehicles., • Assists stranded motorists and provide general assistance to the general public by giving direction and answer any question they should have., • Direct traffic during emergency situation, or upon required., • Report broken meters, missing signage any situations which may be dangerous, to the appropriate city department., • Assist fire rescue or police upon request., • Testifies in court when necessary., • Responds to parking complaints calls from office, police or general public., • Completes paperwork and prepares clerical reports Prepares reports and files citations., • Operates and maintains assigned vehicle., • Operates and maintains assigned vehicles and must follow all traffic and parking laws while operating a company vehicle., • Follows all policy and procedures from the enforcement manual., • Observe all standard operating procedures and safety practices., • Operates handheld ticketing issuing computers and retrieves information from handheld computers regarding scofflaw vehicles and stolen vehicles. It is a policy of Miami Parking Authority not to discriminate in its employment and personnel practices because of a person’s race, color, creed, sex, religion, national origin, sexual preference, marital status, handicap, or age. Preference in appointments will be given to eligible veterans and spouses of veterans.

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. If you are a current Under Armour teammate, apply to this position on the _ Keep the Momentum Going This Season Join us as a Seasonal Stock Associate and be the behind-the-scenes hero who keeps our store running smoothly during the busiest times of the year. You’ll make sure products move quickly from the stockroom to the sales floor, keeping shelves full and customers happy. From processing shipments to supporting the sales team, you’ll play a key role in delivering a seamless shopping experience. Perfect for those looking to stay active, earn extra cash, and be part of a high-energy team during the summer or holiday season! We count on our Seasonal Stock Associates to: • Process merchandise shipments, • Replenish the sales floor, • Manage markdowns and re-ticketing, stock transfers and damaged goods, • Ensure the store, the sales floor, and stockrooms are cleaned and organized, • Deliver omni-channel requests in line with UA process and policy through digital experience, • Model the UA service culture and customer expectations, • Support, understand and adhere to Under Armour’s visual standards to maximize merchandise presentations when flowing product from the stockroom to the sales floor, • Engage in, maintain and support safety standards on sales floor and in the stockroom; communicate safety concerns to store leadership, • Aware of and follows Loss Prevention policies; advise management of any unusual internal or external activity, • Collaborate with teammates to achieve store goals, • Accountable for self-development, while seizing growth opportunities to increase performance, • Perform other tasks as assigned by management To be considered for this role, you must meet these minimum requirements: • At least 18 years old (or 16 years old in the EMEA Region), • Local language fluency required; basic English is a plus, • Strong communication skills, • Ability to perform essential functions of the role, • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends, • Can stand, lift, walk, bend and lift cartons weighing up to 25 lbs./12 kgs during each work shift with or without accommodation, • Comfortable with or willingness to learn technology (such as hand-held and mobile devices), • Generous employee discount, • Ability to participate in special contests with the opportunity to win merchandise and other exclusive prizes, • High-energy environment, working alongside people who appreciate the power of a team, • Opportunities for professional development and advancement, • Priority consideration to return for future seasonal hiring periods, • Opportunities for regular part-time and full-time roles, • Flexible work schedules $15.00 - $18.59 At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.

Full-time Description About Us eSimplicity is a modern digital services company that partners with government agencies to improve the lives and protect the well-being of all Americans, from veterans and service members to children, families, and seniors. Our engineers, designers, and strategists cut through complexity to create intuitive products and services that equip federal agencies with solutions to courageously transform today for a better tomorrow. Responsibilities: • Provide Tier 2 technical support for Salesforce-related issues, responding to and resolving incidents and service requests in accordance with established procedures and Service Level Agreements (SLAs)., • Triage, diagnose, troubleshoot, and resolve technical issues involving Salesforce applications, configurations, integrations, and customizations, escalating complex issues as appropriate., • Document troubleshooting activities, resolutions, user communications, and current ticket status in the applicable case management system., • Develop and maintain runbooks, knowledge articles, troubleshooting guides, training materials, and best-practice documentation for common issues and support procedures., • Collaborate with Salesforce developers, Product Owners, and other technical teams to investigate root causes, resolve complex issues, and communicate known issues and workarounds., • Administer Salesforce user access, roles, permissions, and related access requests in accordance with established security and access management procedures., • Participate in testing and validation of Salesforce features, enhancements, bug fixes, releases, and platform upgrades., • Communicate regularly with users regarding the status of support requests and follow through to resolution., • Identify recurring issues, trends, and opportunities to improve support processes, system usability, and the overall user experience., • Maintain accurate and complete records of support requests, resolutions, and user interactions to support operational reporting and continuous improvement., • Stay current with Salesforce releases, platform capabilities, and support best practices to provide informed technical support and recommendations., • Support the establishment, monitoring, and continuous improvement of SLAs and other help desk performance standards. Requirements • All candidates must pass public trust clearance through the U.S. Federal Government. This requires candidates to either be U.S. citizens or pass clearance through the Foreign National Government System which will require that candidates have lived within the United States for at least 3 out of the previous 5 years, have a valid and non-expired passport from their country of birth and appropriate VISA/work permit documentation., • A Bachelor's degree in computer science, information systems, engineering, business or other related field, • 4+ years of experience in technical support, application support, or platform support roles., • Experience supporting Salesforce applications in a technical support or administrator capacity., • Working knowledge of Salesforce platform features, including Lightning, APIs, and basic Apex concepts, with the ability to troubleshoot and escalate issues., • Experience providing Tier 2 or Tier 3 support in a help desk or ticketing environment., • Experience working with Jira and Confluence; familiarity with ServiceNow or similar systems., • Strong troubleshooting, customer service, and communication skills., • Experience creating user documentation and delivering training or knowledge transfer., • Ability to manage multiple support requests in a fast-paced environment. Desired Qualifications: • One or more Salesforce certifications, such as Salesforce Certified Administrator, Platform Developer I, Platform Developer II, or Platform App Builder., • Experience supporting Salesforce applications in a federal government environment., • Familiarity with IT service management (ITSM) practices, including incident management, problem management, and root cause analysis. Working Environment: eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by manager. Occasional travel for training and project meetings. It is estimated to be less than 5% per year. Benefits: eSimplicity offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement benefits, paid time off, paid holidays, life and disability insurance, and additional wellness and employee support programs. Eligibility may vary based on employment status and applicable plan terms. Reasonable Accommodation: eSimplicity is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and hiring process. Applicants who need assistance or an accommodation should contact Human Resources. Equal Employment Opportunity: eSimplicity is an Equal Opportunity Employer, including disability and protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected status. Salary Description $84,700 - $94,500

Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle.

Provide Tier 2 support via phone, ticketing system, email, and remote tools. Remote support tools and RMM/monitoring platforms. Self-motivated and able to work independently in a remote environment.

Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.

Job Description Accounts Payable Coordinator Miami, FL Temporary Assignment through January Monday–Friday | On-Site TempExperts is seeking an Accounts Payable Coordinator to support an accounting department on a temporary in the Miami Area through January. This position will be responsible for reviewing and processing invoices, maintaining accounts payable records, reconciling vendor statements, responding to vendor inquiries, and partnering with Operations to ensure invoices and related documentation are processed accurately and on time. Key Responsibilities: • Review invoices for appropriate documentation and required approvals prior to payment., • Serve as a liaison between the accounting team and field Operations., • Respond promptly and professionally to vendor inquiries., • Maintain accurate and organized accounts payable reports, reconciliations, spreadsheets, and department files., • Communicate with Operations to ensure timely processing of invoices, purchase orders, and credit memos., • Monitor and manage the Accounts Payable inbox and support ticketing system, ensuring requests are addressed and closed timely., • Reconcile vendor statements and research and resolve discrepancies., • Assist with monthly, quarterly, and year-end closing activities., • Prepare account analyses and ad hoc reports as needed., • Support accounting policies and internal controls applicable to the accounts payable function., • Identify and escalate exceptions or issues as appropriate., • Provide documentation and support for internal and external audits., • Perform other related accounting and accounts payable duties as assigned. Requirements: • Associate’s degree in Accounting, Finance, or a related field preferred., • Minimum of 2 years of relevant accounts payable or accounting experience., • Strong attention to detail and a high degree of accuracy., • Proficiency with Microsoft Office Suite., • Experience with accounting systems required; SAP experience is preferred., • Strong communication skills and ability to work effectively with multiple departments., • Strong organizational and time management skills., • Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment., • Strong problem-solving skills with the ability to take initiative and resolve issues independently., • Ability to follow established procedures, accept feedback, and work collaboratively with management and team members., • Bilingual English/Spanish is strongly preferred. TempExperts is an Equal Opportunity Employer.

Hi, we're The Browser Company 👋 and we're building a better way to use the internet. Browsers are unique in that they are one of the only pieces of software that you share with your parents as well as your kids. Which makes sense, they're our doorway to the most important things — through them we socialize with loved ones, work on our passion projects, and explore our curiosities. But on their own, they don’t actually do a whole lot, they’re kind of just there. They don’t help us organize our messy lives or make it easier to compose our ideas. We believe that the browser could do so much more — it can empower and support the amazing things we do on the internet. That’s why we’re building one: a browser that can help us grow, create, and stay curious. To accomplish this lofty task, we’re building a diverse team of people from different backgrounds and experiences. This isn’t optional, it’s crucial to our mission, as we need a wide range of perspectives to challenge our assumptions and shape our browser through a bold, creative lens. With that in mind, we especially encourage women, people of color, and others from historically marginalized groups to apply. At The Browser Company, we're building AI-powered browsers that transform how people work and we believe that same spirit of innovation should extend to how we support our own team. You’ll join a small but mighty IT team, playing a critical role in building the systems that keep our global, hybrid workforce productive and secure. Working closely with our IT Program Manager and partnering across Security, Engineering, and the People team, you’ll strengthen the collaboration tools, automations, and identity systems that enable hundreds of people to do their best work every day. You’ll be deeply involved in the day-to-day delivery of IT services, making sure support, tooling, and processes run smoothly and that every interaction with technology feels seamless and human. We’re looking for a technologist who approaches IT as both craft and service. From reimagining device management to implementing modern IGA tools for just-in-time access controls, you’ll help define what modern IT looks like at a next-generation software company. This is an exciting time to join - The Browser Company is growing rapidly and facing new IT challenges as we build the future of AI-powered browsing. Design, implement, and maintain automated systems for employee onboarding, access management, and offboarding that scale globally Build and maintain RBAC and birthright access policies that give team members the access they need to do their jobs efficiently while maintaining least privilege Deploy and manage secure device management solutions for our globally distributed team Utilize infrastructure-as-code to standardize configuration management Automate routine IT workflows and manage the IT ticketing process to free the team to focus on high-impact work Partner with Security to establish and monitor compliance controls across endpoints Evaluate and recommend new IT tools and SaaS platforms that improve security, scalability, and employee experience Create clear documentation and educational resources that help the team work securely and independently You’re a versatile IT engineer with 5+ years of experience in fast-paced, distributed environments - skilled in SaaS and endpoint management, automation, and light software development, with a strong focus on Identity & Access Management (especially within Google Workspace ecosystems) You have a strong grasp of endpoint management tools and frameworks (MDM, BYOD, MAM) across platforms - primarily focused on macOS environments, with additional experience supporting Windows devices You’re familiar with provisioning workloads on major cloud providers such as AWS, Azure, and GCP You’ve implemented and managed SSO systems (Azure, Google, Okta) and SCIM integrations to establish RBAC and birthright access controls for corporate identities You’re proficient in writing reliable, production-level automation code using Go, Python, Bash, or comparable languages You're pragmatic and know how to balance security with an excellent user experience You excel at partnering with stakeholders across the business to synthesize and present technical solutions that drive business efficiency You're excited to work in a fast-paced startup environment where you'll implement new systems and technologies Most of our team is based in North American time zones and we require 4+ hours of overlap with Eastern Time You resonate with our _. Identity and Access Management: Google Workspace, Conductor One, Terraform Email and Messaging: Gmail and Slack Document Creation and Collaboration: Notion, Linear, Google Meet Credential Management: 1Password Project Planning: Linear Endpoint Management: JAMF (Mac), Intune (Windows) Our total compensation for full-time employees includes base salary, equity, and comprehensive benefits. The annual base salary range for this role is $150,000-$200,000 USD. The final offer will depend on your experience, expertise, and interview performance. Our goal is simple: if it feels like the right mutual fit, compensation shouldn’t be the thing that gets in the way. We’ve built a small, talent-dense team who cares deeply about their craft, and we pay competitively in line with current market benchmarks. Benefits. We offer best-in-class benefits (_) designed to support you, your family, and your life outside of work. Think big-company perks with startup-style impact, ownership, and ways of working — so you have the space and support to do the best work of your career. Location. We’re a remote-friendly company and can hire in the US or Canada. If you live in New York (or want to visit), you’re welcome to work from our office in Williamsburg. The Browser Company is an ambitious team of close to 100 people (and growing!) who are passionate about building great products. We are a remote-first, distributed team, with the option to work from office in Brooklyn, New York. We strongly support diversity and encourage people from all backgrounds to apply. 🚙 To read more about what we value as a company, check out _ on our blog.

Description Delaware Nation Investments/Emerging Technologies (DNI/ET) is seeking a highly qualified and motivated After Hours Help Desk Specialist to join our team supporting the Air Force Sustainment Center (AFSC) at Tinker AFB, Hill AFB, Robins AFB, and Wright-Patterson AFB. This position supports after-hours operations for the AFSC Technology Hosting Environment for NextGen Automation (ATHENA) and related enterprise network services. The specialist will serve as a primary point of contact for authorized production-support callers, coordinate response to production outages that have no workaround, and support planned maintenance activities outside core production windows. This role requires strong customer-service skills, technical judgment, clear communication, and the ability to coordinate distributed support teams during after-hours operations. This role provides support from 5PM-7AM in a remote capacity. Responsibilities: • Serve as an after-hours point of contact for authorized callers supporting ATHENA production operations, • Receive, document, and triage support calls involving production outages, service interruptions, and planned maintenance activities, • Gather accurate information about the affected site, system, service, business impact, and actions already taken, • Provide initial help desk troubleshooting using approved procedures, standard operating procedures, knowledge articles, and escalation paths, • Support response to production outages involving work stoppage where no workaround is available, • Coordinate with authorized supervisors of engineers supporting production and with program leadership as required, • Call back contract personnel and site technicians to coordinate on-site support at Tinker AFB, Robins AFB, or Hill AFB, • Facilitate communication between remote support personnel, system administrators, network personnel, engineers, and on-site technicians, • Escalate incidents requiring specialized network, system administration, cybersecurity, or field support, • Track incidents through resolution or handoff and maintain accurate status updates and shift-transition information, • Support planned outages, infrastructure updates, and approved maintenance scheduled outside core production hours, • Maintain clear records of calls, incidents, outages, escalations, maintenance activities, and final resolutions, • Communicate incident status, risks, actions, and next steps clearly to customers, technical teams, and leadership, • Follow approved security, access-control, cybersecurity, configuration-management, and change-management procedures, • Protect government information, systems, equipment, credentials, and access details from unauthorized disclosure or use, • Work closely with engineering, cybersecurity, operations, and leadership teams to support AFSC mission objectives Requirements • Experience in a help desk, service desk, network operations center, technical support, or IT operations environment, • Working knowledge of incident intake, ticket documentation, troubleshooting, escalation, and service-restoration practices, • Ability to gather accurate technical and operational information from callers and translate it into clear incident records, • Ability to follow technical procedures and standard operating procedures while exercising sound judgment during outages, • Strong verbal and written communication skills, including the ability to provide concise status updates during high-impact events, • Ability to work independently during after-hours coverage and coordinate effectively with distributed technical teams, • Ability to work evenings, nights, weekends, holidays, or on-call/callback assignments based on program needs, • Ability to support operations serving Tinker AFB, Robins AFB, and Hill AFB, with work location determined by program requirements, • Active Secret clearance or the ability to obtain an interim-Secret clearance and required government access, • Ability to read, write, speak, and understand English and communicate problem resolutions effectively, • Ability to comply with applicable Department of Defense, Air Force, installation, safety, security, and operating instructions Preferred Requirements: • Prior experience supporting Air Force, Department of Defense (DoD), federal, or other regulated programs, • Experience supporting enterprise networks, servers, cloud services, industrial or operational technology, or production systems, • Familiarity with ServiceNow or another ticketing platform, including incident tracking, escalation, dashboards, or configuration records, • CompTIA Security+, • Experience coordinating field technicians or infrastructure teams across multiple locations, • Familiarity with change windows, outage bridges, shift handoffs, cybersecurity operations, or enterprise IT support environments AAP/EEO Statement: DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Benefits Include: • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental, • Matching 401K, • Short- and Long-Term Disability, • Pet Insurance, • Professional Development/Education Reimbursement, • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Hogan Software Engineer | 100% Remote (EST Hours) | W2 Contract (12 Months) About the Opportunity Optomi, in partnership with a leading financial services organization, is seeking an experienced Hogan Software Engineer to support the development, maintenance, and enhancement of mission-critical banking applications. This individual will play a key role in supporting core banking systems, implementing system enhancements, troubleshooting production issues, and ensuring application performance and reliability. The ideal candidate will have a strong background in enterprise software development, experience working with Hogan banking platforms, and the ability to support complex financial applications. Key Responsibilities • Develop, maintain, and enhance enterprise banking applications and core financial systems., • Support Hogan banking applications, including CIS, IDS, DDA, TDA, PAS, and Umbrella., • Analyze system requirements and translate technical specifications into application enhancements., • Design, develop, test, and implement software modifications and new functionality., • Troubleshoot production issues, perform root cause analysis, and implement resolutions., • Provide ongoing production support and participate in a rotating 24/7 on-call schedule., • Utilize ServiceNow or similar IT service management tools to track incidents, changes, and service requests., • Develop and execute test plans to ensure application functionality, reliability, and performance., • Collaborate with cross-functional technical teams and business stakeholders to deliver system improvements., • Participate in Agile and Waterfall software development lifecycles. Required Qualifications • Bachelor's degree and 4+ years of software application development and maintenance experience, OR high school diploma/GED and 8+ years of relevant experience., • Strong experience developing, maintaining, and supporting enterprise software applications., • Hands-on experience with Hogan Core Banking Systems, including: Customer Information System (CIS), Integrated Deposits System (IDS), Demand Deposit Accounts (DDA), Time Deposit Accounts (TDA), Personal Account System (PAS), Hogan Umbrella., • Advanced proficiency with ServiceNow or comparable IT ticketing and incident management systems., • In-depth understanding of SDLC methodologies, including Agile and Waterfall., • Experience troubleshooting production applications and resolving technical issues., • Ability to participate in a rotating 24/7 on-call support schedule., • Strong analytical, problem-solving, and communication skills. Preferred Technical Experience • Experience supporting debit and credit card processing applications., • Experience with mainframe technologies such as COBOL, JCL, CICS, DB2, and IBM z/OS., • Background supporting high-volume, mission-critical financial services applications., • Bachelor's degree in Computer Science or a related technical field. What the Right Candidate Will Enjoy • 100% remote work environment., • Opportunity to support large-scale, business-critical banking applications., • Hands-on involvement in system enhancements, modernization initiatives, and production support., • Collaborative technical environment with exposure to complex financial services systems.

Job Title: Bilingual Part-Time Tier 1 Customer Support Analyst Job Description: We are looking for a part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then VITG has a spot for you. Basic Requirements: • Fluency in Spanish and English, • Ability to obtain a U.S. Federal Position of Trust clearance designation., • Must reside in and be able to perform work in the United States., • Must have lived in the United States for 3 of the last 5 years., • Bachelor's Degree or 2 years' experience equivalent experience in a related field., • One or more years of proven experience in an IT service desk or customer service environment. Additional Bonus Qualifications: • Experience using Help Desk ticketing systems and tools in a federal healthcare space, • Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes., • Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours., • Coordinate with Help Desk leadership to identify opportunities to improve processes or the user experience., • Previous experience working on a Federal Service Desk project., • ServiceNow knowledge or experience is a big plus., • Experience with cloud-based Call Center Software, specifically Amazon Connect., • Knowledge and/or experience of Agile methodologies in a Service Desk environment., • Experience with utilizing Atlassian tools like JIRA and Confluence., • Thrive in a collaborative environment and maintain a positive, professional demeanor., • Excellent verbal and written communication skills. Responsibilities: • Provide administrative and technical support for the client Technical Help Desk., • Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods., • Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution., • Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed., • Track incoming support requests from customers using a CMS‐approved tool (ServiceNow)., • Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality., • Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes., • Support the development, management and use of customer support scripts., • Assist with the preparation or maintenance of standard operating procedures and protocols., • Public Trust Clearance: Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Job Type: Part-time Employment Salary: $20/ hr Hours: Monday–Friday, 25 hours/week Schedule: Must be available to work 5 hours within the 11:00 AM–7:00 PM timeframe. Schedule may vary based on business needs. Work Type: Remote How to apply: • Please send an email to with a cover letter and resume. VITG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. The VITG pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

Our client is seeking a Technical Analyst to support a large-scale Field Network and Operations organization responsible for maintaining connectivity and infrastructure across hundreds of office locations. This is an excellent opportunity for a detail-oriented professional who enjoys process improvement, data analysis, project coordination, and cross-functional collaboration. In this role, you will help drive operational excellence by analyzing workflows, tracking initiatives, improving documentation, and providing reporting that enables informed business decisions. You'll work closely with technical and business stakeholders to support ongoing projects and ensure operational processes run efficiently. Required Qualifications • Experience as a Technical Analyst, Business Analyst, Operations Analyst, Project Coordinator, or similar role., • Strong analytical, problem-solving, and organizational skills., • Excellent written and verbal communication abilities., • Experience creating and maintaining professional documentation, process maps, and reports., • Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint., • Ability to manage multiple priorities in a fast-paced environment., • Strong attention to detail and commitment to delivering high-quality work., • Proven ability to collaborate effectively with cross-functional teams and stakeholders. Preferred Qualifications • Experience supporting network operations, telecommunications, infrastructure, or technical operations environments., • Familiarity with project management and ticketing platforms such as ServiceNow or similar tools., • Knowledge of process improvement methodologies and operational excellence practices., • Experience building dashboards, operational reporting, and performance metrics.

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! The University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options. The Role: The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ticket holders and fans. This position assists with customer service issues, season ticket holder renewals, account updates, game day service efforts, and general ticketing support. This role is ideal for a current University of Miami student interested in customer service, ticketing, hospitality, and the sports business. The Membership Service Representative will report to the Membership Service Manager. Essential Functions: • Communicate with and assist season ticket holders across all ticketed sports: Miami Hurricanes Football, Men's Basketball, Women's Basketball, and Baseball., • Coordinate and execute service calls, emails, and other touchpoints to current customers., • Assist with service efforts on game days, member events, and special events., • Effectively use Salesforce to accurately record client interactions, feedback, service issues, and follow-up activity., • Assist with administrative ticket functions, including account updates, ticket delivery questions, and general customer support., • Support renewal campaigns, onboarding efforts, and other membership service initiatives as directed by the Membership Service Manager., • Assist with any special projects or duties as assigned by membership service leadership., • Meet daily activity expectations, including calls answered/made, activities completed, and other service-related metrics. Qualifications: • Current University of Miami student., • Interest in sports management, ticketing, hospitality, or customer service., • Strong organizational and communication skills., • Ability to work collaboratively in a fast-paced environment., • Positive attitude, professionalism, and willingness to represent Legends and the University of Miami at a high level., • Willingness to work evenings, weekends, and game days as needed. Compensation: Part-time role (usually around 25 hours per week); Paid hourly rate. Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions. Primary Objective: To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations. Key Responsibilities: • Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly., • Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity., • Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars., • Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy., • Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed., • Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude., • Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment., • Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude., • Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs. Knowledge, Skills, and Abilities Qualifications: Success in this role requires the ability to perform all essential duties effectively. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws. A high school diploma or GED is required. While previous customer service experience is preferred, a positive, helpful attitude is essential. Licenses & Background Requirements: A valid driver's license and reliable transportation are required. Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years. Successful completion of a background check is required and must be maintained throughout employment. No special certifications are necessary for this role. Physical Demands & Work Environment: Must be able to stand, walk, and lift up to 50 pounds for extended periods. Comfortable working indoors and outdoors in various weather conditions. A clean, professional appearance and adherence to uniform and grooming standards are required. Schedule flexibility is essential, as shifts may include nights, weekends, and holidays. Team members often work in active parking environments and must remain alert to their surroundings, including moving vehicles and changing weather conditions. Customer Service & Communication: Demonstrates excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor. Skilled in managing guest interactions with patience, empathy, and close attention to detail. Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience. Technology Use: Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: • Health Benefits Medical, vision and dental insurance, • Supplemental Insurance Life insurance and critical illness, • Bonus opportunities, • Internal leadership development program, • Paid time off, • Paid training, • Tuition assistance through Belleview University, • Nationwide discounts through Perks at Work, • Military friendly employer Overtime: All non-exempt positions will receive overtime pay (when applicable). Employee at Will Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws. Fair Labor Standards Act (FLSA): This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Job Description Law Clerk II Employment Type: Full-Time, Experienced Department: Legal Services CGS is seeking an experienced Law Clerk to provide assistance in all phases of litigation for a large federal agency office. This is a high-profile office involved in many high priority cases where your work will be fulfilling, and will make an immediate impact in support of the mission of this federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: • Assist with all phases of litigation regarded opioid cases, and other high-profile cases litigated by this office. • Assist with trial prep, litigation tasks, and all other tasks as assigned by attorneys. • Reviews and analyzes documents, transcripts, files, and other materials to locate information & evidence relevant to investigative actions. • Uses electronic databases to perform litigation support tasks, including reviewing, organizing, indexing, tagging, and summarizing documents, files, and other materials. • Conducts database searches for documents and information. • Troubleshoot technical issues with review platforms and tools. • Apply redactions to documents of all types including audio files. • Draft review memos and other litigation documents as required by attorneys. • Communicate directly with case teams regarding ongoing litigation. • Draft, organize and manage litigation review materials. • Use task ticketing software to track litigation case support. Qualifications: - J.D. Degree - Active member of the Bar in any U.S. jurisdiction - Experience with civil litigation (preferred), especially if such experience involves complex federal cases and jury trials - U.S. Citizenship. - Requires Law degree, or currently attending an ABA-accredited law school, having completed at least two years of study or, an equivalent level of legal training or experience; or an equivalent level of education may be substituted. Additionally, must have at least two years of progressively more responsible experience on litigation support projects or task order related projects including proven capabilities and communication skills to successfully interact with clients and attorneys. - Requires sound working knowledge of federal and state court systems, legal research procedures, and legal research resources. - Requires excellent written and oral communication skills and thorough knowledge of legal research tools such as LEXIS and Westlaw. - Must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, and imaging. - Role also requires hands-on familiarity with ESI tools and knowledge of eDiscovery procedures and resources. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About TensorWave Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure. About the Role We’re looking for a Data Center Manager to join our team during an exciting phase of growth. In this role, you’ll be responsible for the 24/7 availability, security, and efficiency of our data center environment, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact. This is an evergreen requisition. We review applications on a rolling basis and will consider you for current openings across all of our sites, as well as future opportunities as we continue to scale. What You’ll Do People Management: Lead, mentor, and schedule a team of 8 Data Center Technicians, fostering a culture of technical excellence and accountability. Performance Tracking: Conduct regular 1:1s, performance reviews, and skill-gap assessments to ensure the team stays ahead of evolving technologies (e.g., liquid cooling, AI-optimized racking). Workflow Optimization: Oversee the Inventory/RMA Specialist to ensure hardware replacement cycles are lean and that "dead on arrival" (DOA) equipment is processed with minimal downtime. Infrastructure Oversight: Manage the installation, cabling, and decommissioning of server, storage, and networking hardware. Uptime Management: Act as the primary escalation point for data center incidents, coordinating emergency repairs and root cause analysis (RCA). Capacity Planning: Monitor power, cooling, and space utilization. Partner with the Director to forecast future growth and avoid "stranded capacity." Vendor Management: Supervise third-party contractors (HVAC, Electrical, Security) to ensure maintenance is performed without disrupting operations. Asset Management: Ensure 100% accuracy in the DCIM (Data Center Infrastructure Management) database. Security & Safety: Enforce strict physical security protocols and OSHA safety standards. Audit Readiness: Lead the facility through SOC2, ISO, or HIPAA compliance audits by maintaining pristine documentation and procedural logs. Who You Are Required Qualifications 5+ years in data center operations, with at least 2 years in a formal leadership or supervisory role. Demonstrated experience supporting 24/7 customer-facing operations, including shift scheduling and on-call management Hands-on experience with monitoring and observability platforms (e.g. Grafana, Prometheus, or similar) Proven ability to hire, train, and lead technical operations teams Excellent written and verbal communication skills, particularly in high-pressure incident scenarios Experience with ticketing and incident tracking systems (e.g., PagerDuty, ServiceNow, Jira, or equivalent) Preferred Qualifications Certified Data Center Professional (CDCP) or Specialist (CDCS). ITIL Foundation certification. Project Management Professional (PMP) or similar. OSHA10 or higher certification What We Offer Stock Options 100% paid Medical, Dental, and Vision insurance for Employees Company Health Savings Account Contributions 100% paid Short Term and Long Term Disability Insurance for Employees Life and Voluntary Supplemental Insurance Options Other Insurance Options, such as Pet & Legal Insurance Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support Flexible Spending Account 401(k) Employee Assistance Program Flexible PTO Paid Holidays Parental Leave Other In-Office Perks Equal Employment Opportunity TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law. Reasonable Accommodations TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact accomodations@tensorwave.com. Employment Eligibility All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law. Background Checks Where permitted by law, employment may be contingent upon the successful completion of a job-related background check. Data Privacy Notice By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.

Job DescriptionCompany Description The New World Symphony (NWS) is where the future of orchestral music is envisioned, cultivated and shared. Under the direction of Artistic Director Stéphane Denève, its unique fellowship program trains music school graduates for leadership roles in the field of classical music. Artistic excellence, connection to audiences, engaging communities and entrepreneurial activities are pillars of the experiential curriculum. Job Description POSITION SUMMARY: The Senior Accountant, Revenue and Grants supports the New World Symphony (NWS) financial operations through grant accounting, revenue recognition, compliance monitoring, and financial reporting. This role is responsible for ensuring accurate accounting and reporting of grant activity, contributions, ticket sales, and other revenue sources. As a key member of the Finance team, this role requires regular on-site collaboration with colleagues across the organization to ensure compliance with grant requirements and support the organization’s financial reporting and audit processes. DUTIES AND RESPONSIBILITIES • Grant Accounting and Compliance, • Develop, maintain, and continuously improve grant accounting processes and reporting systems to ensure accurate tracking, compliance, and financial reporting of grant activity, • Review grant requirements and formulate budgets for grant proposals, interims, and final reports, • Identify and monitor eligible transactions for each grant award and ensure accurate recording and allocation within the general ledger, • Partner with departments across the organization to identify, track, and allocate grant-eligible expenses in accordance with grant award requirements and proposal guidelines, • Monitor compliance with donor and funding agency requirements and collaborate with the Development department to address and resolve any compliance concerns, • Revenue Accounting, • Process and record cash receipts and revenue transactions, • Reconcile contributions, ticket sales, and related receivable accounts to ensure accurate revenue recognition and financial reporting, • Prepare and reconcile concession and catering revenue recognition schedules, review supporting statements and invoices, and ensure accurate recording of related revenue, taxes, and receivables, • Reconcile Tessitura activity and reports to the general ledger, • Ensure revenue is recognized in accordance with organizational policies and accounting standards, • Maintain supporting schedules for contributions, grants, ticket sales, and other earned revenue sources, • Prepare revenue-related journal entries and account reconciliations, • Financial Reporting and Analysis, • Prepare month-end and year-end account reconciliations, internal financial statements and supporting schedules, • Analyze revenue activity and investigate variance as needed, • Prepare revenue forecasts and monitor revenue actual vs. budget variances on an ongoing basis, • Provide financial reports and information to departments as requested, • Stipend Administration, • Process Fellow stipend payments and perform all related accounting and administrative functions, • Reconcile stipend-related activity and ensure accurate accounting treatment, • Coordinate with internal departments regarding stipend administration and reporting, • Audit and Compliance Support, • Assist with preparation of audit schedules and supporting documentation, • Respond to auditor requests and provide information as required, • Assist with preparation of schedules supporting the annual financial statement audit and tax return, • Maintain organized records to support audits and compliance reviews, • Residential Housing Revenue (Alton Pointe), • Generate recurring invoices and maintain tenant records, • Review lease agreements and tenant ledgers for accuracy, • Record rent payments, deposits, and late fees, • Reconcile rental revenue, accounts receivable, deferred revenue, and security deposits, • Maintain supporting schedules for tenant activity and rental income, • Prepare annual resort tax filings and related reporting, • Other, • Support the continuous improvement of accounting procedures, systems, and internal controls, • Create and maintain vendor records within Financial Edge NXT, • Prepare and review event settlements, ensuring accurate reconciliation of revenues, expenses, ticket sales, and related financial activity, • Assist with special projects and other ad hoc assignments as needed to support departmental and organizational goals, • Perform other job-related duties as assignedQualifications EDUCATION AND EXPERIENCE • Bachelor's degree in Accounting required; minimum of five years of accounting experience required; an equivalent combination of education and experience may be considered, • Experience with nonprofit accounting, fund accounting, grants management, restricted funds, and support of annual audits and financial reporting processes strongly preferred KNOWLEDGE, SKILLS, AND ABILITIES • Strong understanding of accounting principles, revenue recognition, financial reporting, and internal controls, • Ability to analyze financial data, reconcile complex accounts, and maintain detailed financial records, • Strong organizational skills with the ability to manage multiple priorities and deadlines, • Excellent attention to detail and commitment to accuracy, • Ability to work independently and collaboratively with internal stakeholders across multiple departments, • Strong written and verbal communication skills, • Proficiency in Microsoft Office applications, particularly Excel and Word, • Experience with accounting systems and financial reporting tools required; familiarity with Financial Edge NXT preferred, • Experience with Tessitura or similar ticketing/fundraising systems preferred, • Passion for the mission of New World Symphony and commitment to its values of community, respect, excellence, accountability and trust PHYSICAL REQUIREMENTS • Ability to work at a computer for extended periods Additional Information BENEFITS: NWS offers an excellent benefits package to eligible employees including medical, dental, vision, long and short term disability, life and AD&D, 401(k), generous paid time off and comprehensive flexible work arrangements program. EEO STATEMENT: The New World Symphony is an equal opportunity employer. The New World Symphony prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, genetics, disability status or any other characteristic protected by federal, state or local laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Job DescriptionAbout Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Protecting Flexport's global operations and assets, enabling secure trade worldwide.The opportunity: Join Flexport's dynamic Compliance Program as the Senior Manager, Supply Chain Protection & Loss Intelligence. This critical role serves as the single point of accountability for both supply chain protection and loss prevention across Flexport's entire footprint — offices, fulfillment centers, and partner sites worldwide. The Manager will be responsible for protecting Flexport employees, visitors, assets, and facilities through the design and execution of security programs, while simultaneously driving a proactive loss prevention strategy across the Omni fulfillment network. Day-to-day, this means managing a team of 50+ contracted security officers across multiple locations, overseeing electronic security infrastructure (CCTV, access control), conducting investigations, and managing the security ticketing system. Strategically, it means building the analytical foundation to identify loss trends and security gaps before they become incidents, authoring the policies and SOPs that standardize how Flexport protects its people and assets globally, and ensuring every new facility launches with security infrastructure and protocols in place from day one. You will partner closely with operations, facilities, and leadership to design, implement, and scale security programs for existing and future locations, ensuring our people, assets, and reputation are safeguarded as Flexport rapidly expands into new markets. This is a unique opportunity to build a unified security strategy, moving beyond reactive incident management to a data-driven, proactive approach. You will: • Develop and maintain security and loss prevention metrics, KPIs, and dashboards to measure program effectiveness across all facilities and regions, • Analyze incident data to identify trends, loss patterns, root causes, and emerging risks — translating findings into actionable recommendations for leadership, • Build reporting frameworks that support data-driven resource allocation, vendor performance evaluation, and security investment decisions, • Provide regular analytical reports to senior management on security posture, loss prevention outcomes, and program ROI, • Author, maintain, and enforce global security and loss prevention policies, ensuring consistency across all Flexport locations and compliance with local regulatory requirements in each jurisdiction, • Develop and implement SOPs for key security scenarios (Active Shooter, Emergency Response, High Value Cage procedures, Product Disposal, etc.), • Create site-level security plans for new and existing facilities, tailored to local risk profiles and operational requirements, • Design and deliver training programs across physical security and loss prevention topics (emergency response, office security, travel security, incident reporting, etc.), • Develop audit frameworks and LP checklists for site leads to execute on a recurring basis, • Manage physical security programs across all Flexport facilities globally (offices, warehouses, and partner sites), including new locations as Flexport and the Omni fulfillment network expand into new markets, • Lead security planning and infrastructure stand-up for new facilities and market entries, including site assessments, vendor selection, and system deployment, • Administer and maintain electronic security systems, including CCTV surveillance and access control platforms, and evaluate new technology deployments, • Serve as the crisis management coordinator, providing real-time threat assessments and coordinating emergency response across regions, • Coordinate with HSE, HR, Legal, and Compliance on cross-functional security and safety matters, • Drive loss prevention strategy and investigations for the Omni fulfillment network, including cargo theft, employee theft, unauthorized sellers, workplace violence, and empty package findings, • Manage the security and loss prevention ticketing syste, including triaging, updating, and resolving tickets with accurate documentation, • Identify root causes of supply chain losses and develop recommendations to reduce future risk, • Review, collect, and preserve CCTV evidence to support investigations and legal proceedings, • Manage third-party guard services across all locations, including oversight of 50+ security officers, performance tracking, and operational discipline, • Manage relationships with security integrators and onboard new vendors as required for geographic expansion, • Oversee vendor contracts, MSAs, and NDAs for all security-related service providers, • Conduct regular business reviews with key vendors and evaluate service delivery against contractual obligationsYou should have:, • 8+ years of progressive experience in a rike that combined physical security or loss prevention responsibilities with data analytics, policy development, or program design. Traditional security experience alone is not sufficient — this role requires a candidate who has built metrics programs, authored policies, or used data to drive security strategy., • Demonstrated ability to manage security operations across multiple locations and geographies, including hands-on experience with electronic security systems (CCTV, access control platforms)., • Demonstrated experience building and analyzing security and loss prevention metrics, with comfort working in data platforms and translating incident data into actionable insights and executive-level reporting, • Proven ability to author global policies, SOPs, security plans, and program documentation from scratch., • Experience managing third-party guard services and security vendor contracts, as well as conducting complex investigations (theft, workplace violence, supply chain security)., • Excellent communication skills and the ability to work collaboratively with cross-functional teams including HR, Legal, Operations, and Compliance, • An analytical mindset with attention to detail and the ability to identify root causes and solve problems, • Ability to travel domestically and internationally as neededYou will get:, • The opportunity to build and scale global security and loss prevention programs from the ground up in a rapidly expanding, tech-forward logistics company., • Direct impact on protecting Flexport's people, assets, and reputation across a vast international footprint., • A collaborative and innovative environment where your data-driven insights will directly inform strategic decisions., • Exposure to diverse global operations and the chance to work cross-functionally with teams like HSE, HR, Legal, and Trade Compliance., • Competitive compensation, benefits, and the chance to join a company transforming global trade. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Job Description Job Summary: The Systems Engineer I – M365 is a mid-level position within EdFed Credit Union’s IT Infrastructure Team, with a primary specialty in Microsoft 365, Azure cloud services, identity management, and endpoint administration. This role is responsible for administering the M365 tenant, Entra ID, Intune, and the Microsoft security and compliance stack while contributing equally to shared team responsibilities spanning servers, networking, unified communications, and security operations. The position is structured as a 50/50 split between M365/cloud specialty duties and shared IT Infrastructure Team responsibilities, ensuring cross-functional coverage and operational resilience across all infrastructure domains. We encourage you to view and apply directly at edfed.org/careers Duties & Responsibilities: • Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) including user lifecycle, licensing, permissions, mail flow, and governance., • Manage email security platforms (Proofpoint, Microsoft Defender), authentication standards (DMARC/DKIM/SPF), and DLP/anti phishing controls., • Monitor service health, manage incidents, coordinate escalations, and execute migrations, feature rollouts, and tenant configuration changes., • Support Microsoft 365 Copilot enablement including licensing, policy configuration, data governance, and adoption., • Administer Microsoft Entra ID including conditional access, SSO integrations, app registrations, authentication methods, and hybrid identity (Azure AD Connect/Cloud Sync)., • Maintain and harden on premises Active Directory including replication, Sites & Services, OU delegation, and security benchmarks., • Manage Intune for MDM/MAM, Autopilot, configuration/compliance profiles, and Defender for Endpoint., • Implement MFA, passwordless authentication, PIM, and enforce endpoint security baselines across all device platforms., • Administer Microsoft Defender XDR components and Microsoft Purview (DLP, sensitivity labels, retention, information barriers)., • Collaborate with IT Security on Sentinel alerting, automation, and tuning., • Support regulatory compliance (NCUA, FFIEC, GLBA) through configuration, evidence collection, access reviews, and audit preparation., • Perform security patching, vulnerability scanning support, incident response participation, and documentation for audits., • Administer Windows Server environments (AD, DNS, DHCP, Group Policy, file/print services)., • Manage Hyper V virtualization, server provisioning, patching, hardening, and lifecycle management., • Maintain SAN/NAS storage, enterprise backups, and disaster recovery testing., • Support Azure networking, VPN connectivity, VLAN verification, and firewall rule coordination., • Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support., • Troubleshoot voice quality and connectivity issues across sites., • Assist with basic network troubleshooting and hybrid connectivity components., • Develop automation using PowerShell, Graph API/SDK, and Power Automate; maintain scripts in version control., • Support change management, user adoption, and evaluation of new Microsoft features and security best practices., • Serve as Tier 2/3 escalation for infrastructure issues and maintain accurate ticketing and documentation., • Monitor systems and networks to proactively address alerts and performance issues., • Use AI powered tools to enhance productivity and operational efficiency., • Participate in maintenance windows, on call rotation, vendor collaboration, and cross training within the IT Infrastructure team., • Maintain runbooks, configuration guides, and knowledge base documentation., • Complete or participate in additional duties or projects as assigned by management. Requirements: • Associate's degree or equivalent combination, • 5-7 years of experience in systems engineering, M365 administration, cloud operations, or a related IT role. Job Qualifications & Specifications: • Strong hands-on experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)., • Working knowledge of Microsoft Entra ID (Azure AD), conditional access, hybrid identity (Azure AD Connect), and SSO protocols (SAML, OAuth/OIDC)., • Experience configuring and managing Microsoft Intune for device enrollment, compliance, application deployment, and Autopilot., • Experience with email security administration including DMARC, DKIM, SPF, and secure mail gateway management (Proofpoint or equivalent)., • Familiarity with Active Directory administration including replication, Group Policy, and CIS benchmark hardening., • Proficiency in PowerShell scripting and Microsoft Graph API / Graph PowerShell SDK for automation and reporting., • Hands-on experience with Windows Server administration (2016/2019/2022), Microsoft Hyper-V, DNS, DHCP, and basic networking concepts., • Strong analytical, troubleshooting, documentation, and communication skills., • Ability to participate in on-call rotation and after-hours maintenance as needed. Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned. The following are some benefits offered to employees: • Paid Holiday, • Paid Birthday, • Paid Sick and Personal Days, • Paid Vacation, • Retirement/401K with matching contributions, • Medical, Dental and Vision Insurance, • Life Insurance and Long Term Disability, • Tuition reimbursement for Undergraduate and Graduate courses, • Various Incentive Programs, • Career opportunities About Us: As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position. \nCompany Description As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position. As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

Job Description The Job The Senior Associate, Marketing is a foundational hire on the Playboy Media & Brand growth team, providing direct execution support to the Sr. Director, Growth across subscription acquisition, experiential strategy, CRM operations, and revenue reporting. This role is designed for a highly organized, analytically minded operator who can translate strategic direction into disciplined, day-to-day execution. The successful candidate will gain broad exposure to subscription economics, lifecycle marketing, and cross-functional program management within one of the most recognized media brands in the world. What You’ll Do — Core Responsibilities The essential job duties below are specific to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Subscription Growth Support • Support execution of the subscriber acquisition strategy across paid, owned, and earned channels, including campaign setup, tracking, and optimization., • Assist in monitoring subscription KPIs, including MRR, ARR, churn, LTV, and CAC, and flag variances against plan., • Coordinate with the product and editorial teams to maintain an accurate view of the subscriber funnel from awareness through renewal., • Prepare supporting materials for pricing, packaging, and new-offering business cases. CRM & Lifecycle Marketing • Build and deploy segmented email and lifecycle campaigns within the CRM and marketing automation platform., • Maintain the testing calendar and execute A/B and multivariate tests, summarizing results for leadership review., • Support ongoing management of retention and win-back campaigns, ensuring accurate targeting and timely deployment., • Maintain data hygiene and segmentation logic within the CRM to support personalization initiatives. Cross-Functional Coordination • Serve as a day-to-day liaison between the growth function and editorial, product, and finance stakeholders., • Compile and maintain recurring dashboards and reporting packages that track subscription and CRM performance., • Support the monthly forecasting process by consolidating inputs from Finance and the analytics function. Events & Contests Support • Provide logistical and operational support for events designated as revenue and audience acquisition channels., • Support execution of the paid voting and contest program, including CRM integration and first-party data capture., • Track sponsorship, ticketing, and licensed activation revenue against target for each activation., • Ensure all participant and attendee data is properly consented, captured, and imported into the CRM. What You’ll Bring — Qualifications and Skills Skills / Abilities / Competencies / Education & Experience • 2 to 4 years of experience in marketing, growth, CRM, or subscription-based businesses., • Working knowledge of CRM and marketing automation platforms such as Klaviyo, Braze, or Salesforce Marketing Cloud., • Strong analytical proficiency, including advanced Excel skills and comfort working with performance dashboards., • Excellent written and verbal communication skills, with the ability to synthesize data into clear recommendations., • Highly organized and detail-oriented, with the ability to manage multiple workstreams under tight timelines., • Genuine affinity for the Playboy brand and an interest in media and subscription businesses., • A bachelor's degree is required. What We Offer • Competitive Medical/Dental/Vision insurance plans with FSA/HSA and Dependent Care FSA options, • Generous Family and Parental Leave Policy, • Pet Insurance for those who need it too!, • Dedicated Health and Wellness resources including Employee Assistance Program, • Pretax Transportation/Commuter Benefits options, • Employee Resource Groups, • 401K program with Company match, • Flexible Time Away Plan, • Dynamic, inclusive workplace culture focused on innovation, impact, and employee well-being What You’ll Be Part Of Playboy is one of the most recognizable, iconic brands in the world that started as a culture-driving, boundary-pushing magazine over 70 years ago. Today, Playboy is a consumer lifestyle business with digital and physical products available in 180 countries across entertainment, events, fashion, lifestyle, sexual wellness, consumer products, and more. Our mission — to create a culture where all people can pursue pleasure — is built upon decades of creating groundbreaking media and hospitality experiences and fighting for cultural progress rooted in the core values of equality, freedom of expression, and the idea that pleasure is a fundamental human right. Equal Employment Opportunity Please note that this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties and responsibilities or activities associated with this position, as they may change at any time, with or without notice. Playboy is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and making all employment decisions without regard to any protected status. The right talent for us innately embodies our values. Come as you are. Job Conditions Individuals applying for this position should understand that Playboy’s brands are focused on creative freedom, artistic expression, and sex positivity. As a result, the business concept is based partly on sex appeal, nudity, and/or sexual wellness products, which means that employees may be exposed to: individuals in sexy and/or sexually provocative clothing, either in person or in photographs or videos; lewd and/or obscene language; depictions of lewd, risqué, intimate or explicit acts or behaviors; conversations and discussions about sex, sexuality and the human anatomy; and conversations where vulgar language or sexual jokes and innuendo may be expressed. While individuals should not apply for this position if they find a work environment as described above to be offensive, intimidating, hostile or unwelcome, nothing herein shall prevent them from notifying the Company immediately if they are exposed to conduct of any type with which they feel uncomfortable.

Job Description About Blackbird Health Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, New Jersey & Maryland—and we're growing into new markets in 2027. At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you'll join a collaborative, supportive, and innovative team that's shaping the future of pediatric mental health care. If you're passionate about helping children and families while growing your career, Blackbird is the place to make an impact. Join us and help change mental health care for children for the better! ABOUT THIS ROLE As an Insurance Verification & Authorization Specialist, you'll help children and families access care by verifying insurance benefits, coordinating prior authorizations and referrals, and identifying potential coverage barriers. You'll review incoming patient requests, navigate complex behavioral health insurance requirements, and collaborate with internal teams and insurance carriers to ensure a smooth patient experience. Success in this role requires exceptional attention to detail, strong problem-solving skills, and the ability to manage a high-volume workflow. Internally, this position is referred to as an Insurance Operations Specialist. POSITION DETAILS • Employment Type: Full-Time, Hourly (Non-Exempt), Benefits Eligible, • Location: Fully Remote, Eastern Time Zone preferred, • Schedule: Monday-Friday, Eastern Time business hours, • Compensation: $23-$25/hour HOW YOU'LL MAKE AN IMPACT • Verify insurance eligibility, coverage, and behavioral health benefits for new and existing patients., • Review incoming patient inquiries to confirm age, location, insurance participation, and service eligibility., • Identify complexities within insurance plans, including third-party behavioral health administrators and payer-specific coverage requirements., • Obtain, submit, and track prior authorizations and referrals to ensure timely access to care., • Communicate with insurance carriers to resolve coverage discrepancies and explain patient financial responsibilities, including copays, coinsurance, and deductibles., • Manage high-volume requests through internal ticketing and EHR systems, maintaining accurate documentation and collaborating with internal teams to resolve barriers to care. WHO YOU ARE • Experience in healthcare insurance verification, eligibility, benefits determination, prior authorizations, or referrals., • Strong understanding of insurance terminology, including copays, coinsurance, deductibles, and out-of-pocket costs., • Exceptional attention to detail with the ability to manage high-volume workflows, investigate coverage discrepancies, and maintain accuracy., • Strong communication, organizational, and problem-solving skills when working with patients, insurance carriers, and internal teams., • Experience with behavioral health insurance benefits, prior authorizations, or specialty healthcare is a strong plus., • Familiarity with EHR systems such as Athenahealth and insurance portals is a plus, along with the ability to maintain patient confidentiality and comply with HIPAA requirements. Salary Range $23—$25 USD Join us! To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child's brain, body, and behavior work together. "It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone." Fostering an inclusive environment: Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com so we can support you. Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.

Genesys Cloud Engineer Remote 3-6 month contract Are you a contact center technology expert with deep experience in Genesys Cloud and enterprise voice platforms? We're seeking a Genesys Cloud Engineer to support, enhance, and optimize a large-scale contact center environment. This role is ideal for an engineer who thrives troubleshooting complex telephony issues, designing call flows, and improving customer experience through reliable contact center solutions. What You'll Do • Administer, configure, and support Genesys Cloud CX, Genesys Engage, or PureConnect environments., • Design and maintain contact center solutions including IVRs, call routing, queues, and skills-based routing., • Configure and support SIP trunking, voice gateways, telephony integrations, and VoIP infrastructure., • Troubleshoot complex voice quality, call routing, signaling, and connectivity issues., • Analyze SIP and RTP traffic to identify and resolve service disruptions., • Collaborate with business stakeholders to implement contact center enhancements and new capabilities., • Perform upgrades, migrations, integrations, and ongoing platform maintenance., • Monitor system performance and proactively optimize reliability and user experience., • Support contact center reporting, analytics, and operational improvements., • Partner with networking, infrastructure, and application teams to resolve cross-functional issues., • Maintain technical documentation, architecture diagrams, and operational procedures., • Participate in on-call support and incident response activities as needed. Required Qualifications • 3+ years of experience supporting Genesys contact center technologies., • Hands-on experience with one or more of the following:, • Genesys Cloud CX, • Genesys Engage, • Genesys PureConnect, • Strong understanding of:, • SIP (Session Initiation Protocol), • RTP (Real-Time Transport Protocol), • IVR design and configuration, • VoIP architecture and troubleshooting, • Experience diagnosing and resolving complex voice quality, telephony, and routing issues., • Knowledge of contact center operations and customer experience technologies., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent verbal and written communication abilities. Preferred Qualifications • Genesys Certified Professional (GCP) certification., • Experience with cloud contact center migrations and transformations., • Knowledge of workforce management, call recording, and quality assurance solutions., • Understanding of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing., • Experience integrating contact center platforms with CRM, ticketing, or third-party applications., • Familiarity with AWS and/or Azure cloud platforms. Key Skills Genesys Cloud CX • Genesys Engage • PureConnect • SIP • RTP • IVR Design • Call Routing • VoIP • Telephony Infrastructure • Contact Center Operations • Incident Management • Root Cause Analysis • Network Troubleshooting • Cloud Contact Center Why Join Us? You'll play a key role in delivering reliable, scalable, and high-performing contact center solutions that directly impact customer experience. This position offers the opportunity to work with modern cloud communications technologies, enterprise-scale voice environments, and cross-functional teams focused on innovation and operational excellence. #GenesysCloud #GenesysCX #ContactCenter #VoIP #Telephony #CloudEngineer #InfrastructureEngineer #CXTechnology #Hiring #RemoteJobs

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. Our client is a software and services company specializing in cloud computing and storage. They are looking for an Infrastructure Software Engineer to join their team. This role is a Direct Hire / FTE / Permanent / Full Time position. Position will be REMOTE. Candidates must be residing within the United States of America in order to be considered for the role. FTE / Direct Hire / Permanent / Full Time Full Remote Role If selected candidate is in the Bay Area, they will need to work 3 days a week in the Mountain View HQ office Position Summary: In this role you will design and build a system that unifies scattered configuration, inventory, and observability data into a single infrastructure knowledge graph, and delivers multi-layer topology maps and service dependency maps on top of it. Users can overlay physical, logical, and service layers selectively, drill down hierarchically from a region to an individual node, and jump from any component to its related alerts, tickets, runbooks, and dashboards. The system serves as a shared operational view for the network, compute, SRE, and security teams, and becomes the foundation for fast root cause analysis, failure-domain analysis, and pre-change impact assessment. Position Duties: • Design and maintain an infrastructure topology data model spanning physical, logical, and service layers — schemas, node and edge metadata, and cross-layer relationships, • Build read-only, low-impact collectors and parsers that gather data from configuration management tools, network devices, hypervisors, and metrics/log systems, • Build pipelines that reconcile declared configuration against observed state to detect and report drift, • Develop the interactive web frontend and backend services providing multi-layer, hierarchical drill-down navigation, directional traffic and dependency flow visualization, and deep links into related systems, • Design dependency-based blast radius calculation, failure-domain analysis, and change scenario simulation, • Provide topology and dependency data as the foundation for alert correlation and automated root cause analysis (RCA), and integrate with incident response, alerting, and ticketing systems and AIOps pipelines — including human-in-the-loop review and approval workflows, • Define data accuracy and freshness metrics; own the reliability and performance of the system itself, • Gather requirements from consuming teams and expand adoption in stages (static artifacts → hosted service) Position Requirements: • Understanding of hypervisor-based virtualization and compute host operations, • Understanding of the data models and limitations of observability stacks (Prometheus, Open Telemetry, logging and tracing systems), • Sound judgment in designing data collection that minimizes impact on production systems, • Ownership -Take ownership of projects, ensuring excellence in execution and accountability for results. Foster a sense of responsibility and pride in delivering high-quality work, • Innovation - Drive innovation by proposing and implementing creative solutions to challenges. Stay abreast of industry trends and technologies, bringing fresh ideas to the table, • Customer focus - Understand and prioritize customer needs, striving to exceed expectations in every interaction. Collaborate with cross-functional teams to ensure the delivery of customer-centric solutions, • Teamwork - Embrace a collaborative and inclusive approach, working seamlessly with colleagues to achieve common goals Education & Experience: • 5+ years in infrastructure, platform, SRE, or network automation, with hands-on experience across both cloud and on-premises environments, • Working knowledge of L2/L3 networking: routing protocols (e.g. BGP), overlay networks (e.g. VXLAN), and the Linux networking stack, • Experience building Python data pipelines, including schema definition and validation tooling, • Experience modeling and processing data in analytical stores (columnar databases, graph databases, or similar), • Experience visualizing graph/topology data on the web (D3, Cytoscape, or similar) and handling the performance and readability challenges of large graphs Preferred Requirements: • Experience operating large-scale multi-region cloud or IaaS environments, • Experience building or integrating CMDBs, inventories, or network sources of truth (NetBox, Nautobot, or similar), • Experience with service dependency mapping, failure-domain analysis, or what-if / digital-twin style simulation, • AIOps experience: alert correlation and noise reduction, anomaly detection, automated root cause analysis, and building incident response automation pipelines, • Experience applying LLM-based agents to operational workflows — particularly using LLMs to parse and summarize unstructured sources (documents, free-form configuration, alert text) wrapped in deterministic validation and human review, • Experience with automated diagram generation (draw.io, Graphviz, or similar), • Experience collaborating with security teams on exposure surface or attack path visualization Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone

• Role: IT Support Specialist, • Location: Remote (Work from Anywhere) Role Overview: We are hiring for one of our clients, seeking an IT Support Specialist to provide remote technical assistance for end-users. The role involves troubleshooting hardware, software, and network issues to ensure seamless operations. Responsibilities include resolving tickets, maintaining IT infrastructure, and supporting remote workforce requirements. Key Responsibilities: • Troubleshoot and resolve hardware, software, and network issues for end-users via remote support., • Assist with setting up, configuring, and maintaining laptops, desktops, and mobile devices., • Respond to and prioritize service desk tickets in accordance with SLAs., • Maintain accurate records of support activities and solutions in the ticketing system., • Collaborate with cross-functional teams to address recurring technical issues. Required Skills & Qualifications: • Minimum 2 years of experience in IT support, help desk, or technical support roles., • Proficiency in Windows and macOS operating systems and common productivity software., • Experience with remote desktop tools such as TeamViewer, AnyDesk, or similar., • Strong problem-solving skills with the ability to diagnose and resolve technical issues., • Excellent communication skills to explain technical solutions to non-technical users. More About the Opportunity: This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to the reliability of mission-critical IT systems. The contract includes flexible hours and the ability to work from anywhere. Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications. Apply Now!

The IT & Security Lead is responsible for the organization's day-to-day IT operations and core cybersecurity practices, ensuring employees and contractors have secure, reliable access to the devices, accounts, applications, and infrastructure they need to do their work. Reporting to the Director of Technology & Analytics, this hands-on position owns the full employee and contractor technology lifecycle, from onboarding through offboarding, and serves as the primary point of contact for IT vendors and service providers. The role assumes responsibility for IT administration, including Microsoft 365 licensing, equipment procurement, SharePoint permissions, and vendor support, and is responsible for documenting these processes so they are repeatable. This role requires a practical balance of IT administration and security expertise, the ability to identify and prioritize risk, and the judgment to know when to bring in specialist support such as managed detection and response (MDR) services or outside assessments. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Onboarding, Offboarding & Access Management · Own the employee and contractor onboarding and offboarding process, including devices, accounts, licensing, and system access. · Manage and improve the IT equipment request process, including the IT Equipment Request Form, approvals, fulfillment, and tracking. · Provision and remove user accounts, groups, and permissions promptly, following least-privilege principles. · Conduct periodic access reviews to confirm users hold only the access their roles require. · Maintain accurate records of assigned devices, licenses, and access for all employees and contractors. IT Administration · Administer Microsoft 365, including licensing, user management, Exchange Online, Teams, OneDrive, and related services. · Manage SharePoint sites, permissions, and information access in partnership with department leaders. · Manage equipment procurement, including vendor quotes, purchasing, inventory, setup, and asset disposal. · Monitor and optimize software licensing and subscriptions to control costs and ensure compliance. · Document existing IT processes and maintain standard operating procedures, system inventories, network diagrams, and user guides. End-User Support, Applications & Infrastructure · Provide hands-on technical support to employees and contractors for hardware, software, accounts, and connectivity issues, using outside support providers for overflow as needed. · Administer and support business applications, including configuration, user access, updates, and vendor coordination. · Maintain and support IT infrastructure, including networks, Wi-Fi, firewalls, printers, and conference room technology. · Coordinate with the Senior AI & Data Platform Engineer on infrastructure, access, and security for data and AI systems, including any on-premises AI environment. Security Controls & Operations · Implement and maintain core security controls, including multi-factor authentication, conditional access, email security, and device management. · Manage patching and update processes for operating systems, applications, and firmware across endpoints and infrastructure. · Deploy and manage endpoint protection and any managed detection and response (MDR) services, triaging security alerts and escalating as appropriate. · Manage backup and recovery processes for critical systems and data, including regular restore testing. · Maintain device security standards, including encryption, secure configuration, and remote wipe capabilities. Incident Preparedness & Risk Management · Develop and maintain incident response, business continuity, and disaster recovery plans, and conduct tabletop exercises. · Lead the response to IT and security incidents, including containment, communication, recovery, and post-incident review. · Identify, assess, and prioritize IT and security risks, and maintain a risk register with recommended remediation. · Coordinate specialist support where needed, such as managed security monitoring, penetration testing, or outside security assessments. · Deliver security awareness training and phishing simulations for employees and contractors. · Develop and maintain IT and security policies, such as acceptable use, access control, and password standards. Vendor Management & Cross-Functional Collaboration · Serve as the primary point of contact for IT vendors, managed service providers, and security partners. · Evaluate vendors and manage contracts, renewals, and service levels to ensure value and performance. · Partner with department leaders to understand technology needs and recommend practical solutions. · Support the Director of Technology & Analytics with IT budgeting, planning, and reporting on IT operations and security posture. · Communicate technical issues, changes, and security guidance clearly to non-technical audiences. Qualifications Licenses, Certifications, and/or Registrations · Relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Administrator (MS-102), Microsoft Certified: Endpoint Administrator Associate, CompTIA Network+, or equivalent are preferred. · Advanced security certifications such as CISSP, SSCP, or GIAC Security Essentials (GSEC) are a plus. Education, Experience, and/or Training · Bachelor's degree in Information Technology, Information Systems, Computer Science, Cybersecurity, or a related field preferred; equivalent combination of education and experience will be considered. · Minimum of three (3) years of progressive IT administration experience, including direct responsibility for security controls, or an equivalent combination of education and demonstrated capability; five (5) or more years preferred. · Demonstrated experience administering Microsoft 365, Entra ID (Azure Active Directory), SharePoint, and Intune in a small or mid-sized organization. · Demonstrated, hands-on responsibility for security controls such as multi-factor authentication, conditional access, patching, endpoint protection, and backups. · Experience managing onboarding and offboarding, device lifecycle, and software licensing. · Experience coordinating with managed service providers, security vendors, and outside assessors preferred. · Experience supporting a remote or hybrid workforce preferred. · Excellent communication, organizational, and problem-solving skills required. Knowledge, Skills, and Abilities • Strong working knowledge of Microsoft 365 administration, identity and access management, and endpoint management., • Knowledge of cybersecurity fundamentals, including patching, endpoint protection, email security, backups, and incident response., • Familiarity with security frameworks such as the NIST Cybersecurity Framework or CIS Critical Security Controls., • Knowledge of networking fundamentals, including firewalls, VPN, DNS, and Wi-Fi., • Ability to assess risk and prioritize remediation based on business impact., • Ability to create clear documentation, procedures, and user guidance., • Customer service orientation and the ability to support users at all levels with patience and professionalism., • Ability to work independently, manage competing priorities, and respond calmly to urgent issues., • Organizational Skills, • Teamwork Capacity, • Communication Proficiency, • Confidential – the position requires discretion due to access to proprietary and confidential information, systems, and employee data., • Active Listening, • Critical Thinking, • Problem Solving, • Analytical Reasoning, • Dependability Special Requirements Tools / Equipment · Computer · Laptops, mobile devices, networking equipment, and other IT hardware Software · Proficiency in Microsoft Office, including Excel, Word, and Outlook required. · Experience with Microsoft 365 admin centers, Entra ID, Intune, SharePoint, endpoint protection, backup solutions, and IT ticketing or asset management tools preferred. Physical · Ability to sit for prolonged amounts of time required. · Ability to effectively communicate through various means required. · Ability to lift and carry up to 25 pounds (e.g., computer equipment) required. Environmental · Majority of work is performed within an office environment, including office equipment – such as computers, telephones and copiers. · Noise levels are typically moderate. Work Schedule · Regular 40-hour work week, normal duty hours as assigned. · May work longer hours to meet deadlines or respond to IT or security incidents as necessary. · Remote position, with on-site presence required as needed for equipment setup, onboarding, and infrastructure support. Travel · May travel less than 10% of the time.

Revenue Operations & CRM Systems Specialist (SaaS) Position: Revenue Operations & CRM Systems Specialist (SaaS) Type: Contractor Compensation: $45–$90/hour Location: Remote About the Opportunity We are seeking experienced Revenue Operations & CRM Systems Specialists to support a complex SaaS systems alignment project focused on operational consistency, data accuracy, and cross-system integrity. You’ll apply hands-on expertise in CRM systems, revenue tools, operational policies, and data management to help train next-generation AI systems. No prior AI experience is required — your domain expertise is what matters. Key Responsibilities • Analyze CRM, billing, and ticketing systems to identify operational and policy misalignment., • Identify policy conflicts, outdated automations, duplicate records, permission issues, and undocumented processes., • Develop clear operational recommendations for complex or ambiguous SaaS scenarios., • Evaluate and improve data accuracy and consistency across interconnected systems., • Document reasoning, including change rationale, tradeoffs, and decisions to leave existing processes unchanged., • Assess cascading changes across multiple systems and maintain overall operational integrity., • Create detailed documentation for technical and non-technical stakeholders. Required Qualifications • 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation., • Direct experience configuring and owning CRM systems, including fields, workflows, validation rules, and permissions., • Experience with at least two additional SaaS revenue tools, such as billing, CPQ, ticketing, project tracking, or automation platforms., • Strong understanding of SaaS operations, data accuracy, reporting, and system dependencies., • Ability to evaluate policy conflicts, exceptions, and cascading system changes., • Strong operational judgment and ability to document nuanced reasoning and tradeoffs., • Professional English proficiency with excellent written and verbal communication. Preferred Qualifications • Experience in fintech, healthtech, insurtech, or complex multi-product SaaS environments., • Experience managing interconnected systems where changes can create cascading operational impacts., • Experience documenting grey areas, exceptions, renewals, and entitlement changes., • Strong ability to balance data integrity, operational stability, and business requirements. Compensation • Competitive compensation of $45–$90/hour., • Independent contractor engagement., • 30 positions available. Application Process • Submit your application and relevant experience., • Complete any required screening or evaluation., • Complete project onboarding and workflow guidelines training., • Begin project work if selected.

Primary accountabilities and duties include: • Ensure accuracy of all weight and balance requirements., • Promptly handle all Passenger service complaints with a focus on positive resolution., • Responsible for staff scheduling, leadership development and employee accountability., • Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation., • Assist customers with special needs and unaccompanied minors., • When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors., • Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags., • Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements., • Perform other duties as assigned. Qualifications and Experience: • Must be at least 18 years of age., • Must have high school diploma or equivalent., • Must have a positive, can-do, upbeat personality., • Must be able to speak, read and write in English proficiently., • Must be available and flexible to work variable shifts including weekends and holidays., • Comfortably and continuously move/lift customer luggage with up to 70lbs., • Must be able to stand for long periods of time at the ticket counter and gate check-in areas., • Will be exposed to respiratory irritants (jet fumes), • Must pass an FBI criminal background check and obtain a customs seal., • Must successfully complete and pass the initial new hire classroom and on-the-job training., • Must have strong verbal and written communication skills., • Knowledge of computer software programs., • Must pass pre-employment drug test. Preferred Education: High School or better. Required Licenses & Certifications: EMPLOYEE BADGE Preferred Licenses & Certifications: DRIVERS LICENSE Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description About Legacy Parking Legacy Parking isn't a typical parking operator. We manage parking assets for real estate owners across the U.S., including hotels, mixed-use developments, residential towers and garages. Our job is to make those assets worth more. We lead with technology, run our locations on data, and hold ourselves to a hospitality standard. For many guests, the valet stand is the first and last impression of a property. We take that seriously. The Role As Facility Manager, you own the day-to-day of a facility that is valet heavy. You're the single point of accountability for everything that happens there: the guest experience at the stand, the team running it, the revenue, the damage record and the client relationship. Your operations Manager gives you direction and support, but there's no buffer between you and your results. We want someone who runs a location like a business owner. The standard isn't effort. It's results. What You'll Own The valet experience • Deliver a polished, hospitality-grade arrival and departure every time: fast retrievals, professional attendants and a stand that reflects the property's brand., • Manage guest flow at peak times (check-in rushes, events, restaurant turns, weekend demand) by staffing and positioning your team so wait times stay short., • Serve as the on-site authority. Resolve guest issues on the spot and escalate only what truly needs it. Key control, claims and risk • Enforce strict key control, ticketing and vehicle-handling procedures on every shift., • Own the damage claims process. Investigate every claim, document it, find the root cause and put corrective measures in place so it doesn't happen again., • Keep the operation in full compliance with OSHA and Legacy safety policies. Report incidents and near-misses the same day. Team leadership • Hire, train, schedule, coach your team., • Build a team that drives safely, handles cars carefully and treats every guest like a VIP. Revenue and financial performance • Own the location's budget, controllable expenses and revenue integrity, including daily deposits, cashier audits, card and bank audits, and ticket reconciliation., • Complete daily reporting on time and accurately, including vend analysis, daily summary and daily business reports., • Support rate strategy with market data and on-the-ground insight into demand, events and competitor pricing. Client communication • Act as the facility-level point of contact for the property's ownership and management team. Facility standards and technology • Keep the stand, drive lanes and parking areas spotless. The standard isn't "adequate," it's excellent., • Keep records accurate across Legacy's platforms. What You Bring, • 3+ years of management experience with direct responsibility for staffing, scheduling and budget., • Valet management experience strongly preferred. Hotel, hospitality or high-volume mixed-use experience is a big plus., • A hospitality mindset. You know what a five-star guest experience looks like and how to train a team to deliver it., • Financial sharpness: you can own a budget, control cash and read performance reports., • A proven record of holding hourly and supervisory staff to a high standard., • Strong organization and follow-through. You hit deadlines without being chased., • Clear, professional communication with clients, guests and team members., • A valid driver's license, a clean driving record, and the ability to drive and park vehicles as needed, • Flexibility to work evenings, weekends and holidays based on the property's peak demand. Working Conditions This is an on-your-feet role, often outdoors and in all kinds of weather. You'll stand, walk and occasionally run for extended periods, drive vehicles, and lift up to 25 lbs.

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. This position requires professional fluency in both English and French (written and verbal). Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • Other duties as assigned Your profile • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software, • Willingness to work in inclement weather At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at _ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. Written and verbal professional fluency in English and Arabic (Levantine, Gulf, or Egyptian dialects) is required. Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • Other duties as assigned Your profile • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software, • Willingness to work in inclement weather At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at _ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. This position requires professional fluency in both English and Spanish (written and verbal). Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • Other duties as assigned Your profile • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software, • Willingness to work in inclement weather At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at _ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. This position requires professional fluency in both English and Italian (written and verbal). Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • Other duties as assigned Your profile • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software, • Willingness to work in inclement weather At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at _ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. This position requires professional fluency in both English and Portuguese (written and verbal). Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • Other duties as assigned Your profile • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self-motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software, • Willingness to work in inclement weather At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at _ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. This position requires professional fluency in both English and Polish (written and verbal). Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • Other duties as assigned Your profile • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software, • Willingness to work in inclement weather At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at _ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

The Member Support Analyst provides administrative, operational, and analytical support to the Member Support team.This role handles day-to-day project coordination, help desk ticketing, portal administration, member communications, and data reporting.The ideal candidate brings a "customer service e