74 Best web development Jobs in Madison, Wisconsin (September 2025)

Forward Health Group

Client Relationship Manager

18 days ago

Madison

Job DescriptionSalary: Our Story: At Forward Health Group, we unleash the potential of data to improve health care outcomes. We help clients pinpoint opportunities to increase revenue, improve quality, and drive efficiency. Join our team to transform health care, creating a person-focused and economically sustainable health care system. At Forward Health Group, we believe that diverse voices and perspectives drive innovation and achievement. We are a small, but mighty team of collaborative champions of change! We understand the value of family, fun, and working hard. To prove that, we offer Flexible PTO, Hybrid work options, Flexible scheduling, and TRUST that you will get the work done in best interest of achieving overall goals. To be successful here, you have to be willing to roll up your sleeves and be apart of the team. We look forward to meeting you! Summary: The Client Relationship Manager is a part time role that plays an essential role in developing and delivering FHGs channel strategy. You serve as the key liaison between FHG and its channel partners. The Client Relationship Manager establishes and enhances close working relationships throughout the channel, as well as across all functional areas of FHG. You works closely with FHGs Client Services team to ensure that we are meeting the needs of FHGs channel partners and the hospitals, health systems, and physician groups that participate in a channel program. You have experience and will be able to advance relationships with key components/ departments within health care systems including network development/managed care contracting, financial, operations and IT leaders . This client-facing position is responsible for resource coordination to ensure client satisfaction throughout the implementation process. You are also responsible for developing strong client relationships that identify opportunities to grow revenue. By understanding the clients business objectives, growth strategies, and challenges, you position FHG as a long-term value-generating partner. What You'll Do: • Establishes productive, professional relationships with key personnel in assigned channels., • Coordinates the involvement of FHG personnel, including Analytics, Client Acquisition, Client Services, Clinical Content, Data Engineering, Finance, IT, and R&D, to meet channel partner performance objectives., • Maintains clear and consistent communications across all functional areas of FHG to assure strong understanding of channel partners expectations and FHG ability to meet or exceed given expectations., • Develops and drives a sustainable channel partner information flow (i.e. in-person or web-based meetings, email, Basecamp post) for all assigned partners., • Plan, communicate and oversee assigned channel projects., • Proactively assesses, clarifies and validates channel partner needs on an ongoing basis., • Drive adoption of FHG programs., • Actively identifies new or expanded revenue opportunities., • Contributes to key FHG financial targets through successful execution of all assigned opportunities., • (Co)-develop case studies and best practice profiles of FHG channel partners for internal and external education., • Actively contribute to the overall positive culture of the company., • Maintain a deep understanding of FHGs solutions, including the ability to demo the platforms to clients and prospects., • Oversee the timely installation and ongoing maintenance of products., • Identify and manage all operational timelines/deadlines for FHG clients., • Create robust ongoing client processes and documentation for installations, including JIRA issues logs, JIRA project plans, all client communications (e.g., Release Notes)., • Create and oversee client-specific KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations., • Document key metrics related to engagement, retention, growth, platform utilization, outcomes achieved, and more in the FHG Portal., • Participate in FHG business and technology strategic planning., • Serve as the voice of the customer in developing FHG solutions and programs to address client needs, particularly in driving the evolution and configuration of platforms., • Other duties as assigned. The Know How's: • Bachelors Degree in Business Administration or related field required, Masters preferred., • 5-10 years of experience in a health care delivery environment with knowledge clinical workflows in both hospital and ambulatory environments., • Demonstrated experience with relationship development in operational areas like Operations, Finance, Revenue Cycle, Provider Contracting, Network Management, IT, and Care Management., • Demonstrated knowledge of health plan/payer operations and workflows gained from work experience in or with health plans/payers including large or small commercial, Medicare and/or Medicaid plans, health care related government agencies (CMS, state-level DHS, etc.), or health IT vendors preferred., • Knowledge or experience in payer workflows, claims, network management, reimbursement models, contracting, billing and coding requirements, plan design, etc., • Project and program management skills to organize and direct a project or portfolio of projects to completion., • Passion for providing excellent customer service and inspiring others to do the same., • Ability to gain trust and loyalty of the channel and develop strategic relationships with channel stakeholders., • Excellent people skills, including a strong team orientation., • Ability to motivate and influence others to perform their jobs effectively., • Strong active listening skills with the ability to interpret, convey, and translate the comments and questions of others., • Excellent verbal and written communication, presentation and negotiation skills., • Ability to work independently and prioritize work to meet client needs., • Ability to identify, manage, and escalate (as appropriate) issues proactively., • Valid drivers license and reliable transportation., • Ability and willingness to travel +/- 20%. Forward Health Group is an Equal Opportunity Employer. Forward Health Group does not sponsor applicants for employment visas.

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