Vehicle Programs Analyst
24 days ago
Dearborn
Job DescriptionRequisition Title: Vehicle Programs Analyst (04AVY) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Vehicle Programs Analyst in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service. During a Typical Day, You’ll · Provide administrative assistance to Vehicle Programs personnel · Administer support for the ”M” (Manufacturer) Plate Program · Support our Care Call Center · Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties · Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes · Process billing invoices from vendors and dealerships for delivered vehicles · Process tickets, tolls, citations, etc · Process vehicle title, plates, and registrations · Process and monitor vehicle orders · Process vehicle returns, title corrections, and auction disposal · Audit and reconciliation of official documents such as lease and usage agreements, and other official documents · Customer account maintenance · Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members · Perform as a back-up for other Vehicle Program personnel when necessary · Perform duties that require signing as a company agent and/or department notary What You Bring to the Role Education · High school diploma required; bachelor’s degree preferred Experience · 3 years administrative office experience required · Experience using mainframe and web system applications Skills · Critical thinking, problem solving, and analytical skills · Strong planning and organizing skills · Strong communication skills that demonstrate knowledgeable, proactive and clear communication · Excellent customer service skills to include a positive mindset that actions self-control · Excellent time management skills · Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team) · Proficient in MS Office (i.e. Outlook, Word, and Excel) What You Can Expect · Pay rate of $20 per hour · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-Onsite #LI-Hybrid