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Job Title: Customer Service Workforce Manager Duration: 12 Months Location: Detroit, MI Job Description: Description: Client is seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. This pivotal role is responsible for ensuring optimal workforce operations locally as well as across our global BPO partners in Egypt and the Philippines. The role is instrumental in expanding the footprint for our domestic operation across our business partners. The ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1,000 representatives. Key Responsibilities: • Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements., • Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations., • Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets., • Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges., • BPO Vendor Management: Partner with BPO operations in Egypt and the Philippines to ensure seamless integration and alignment with contractual penalties & incentives., • Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives., • Reporting and Analytics: Direct the reporting team to deliver accurate and timely performance reports, providing actionable insights to senior leadership., • Stakeholder Engagement: Collaborate with Executives and Operational leaders, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals., • Budget Management: Construct and support the workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets. Qualifications: • Bachelor's degree in Business Administration, Human Resources, or a related field; Master's degree preferred., • Minimum of 10 years of experience in workforce management, with at least 5 years in a senior or managerial role., • Extensive experience offshoring experience, • Proficiency with the IEX, NICE, and PowerBI., • Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights., • Excellent leadership and team management skills, with a proven ability to lead cross-functional teams., • Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels., • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively., • MBA, • Certification in workforce management or related areas., • Black Belt Certification, • Experience in the energy sector or similar industries.

Job Description Join Us in Driving a Safer and Greener Tomorrow as an Inventory Analyst at ArcelorMittal Tailored Blanks! Position: Inventory Analyst Location: Detroit, Michigan Vacancy: This posting is for an existing vacancy Overall Responsibility: The primary purpose of the Inventory Analyst role is to review, enter and/or modify CMS data as appropriate. Ensure data is being entered accurately in CMS by authorized parties. Provide operations with the information and analytics needed to meet customer requirements while ensuring proper inventory levels are maintained and accounted for within CMS system. Accountabilities: • Providing meaningful analysis of complex data to support material strategies., • Review, enter and/or modify CMS data to ensure accurate and compliant information is entered., • Maintain accurate data in CMS in a time-sensitive manner., • Establishing used serviceable material fill rate targets, analyzing real time data, identifying gaps and recommending corrective actions., • Conducting analyses to support business cases, contracts and financial planning with respect to company material strategies., • General receiving administrations-verify all ASN’s received by Shipper/Receiver, and address discrepancies, if any., • Report production and compare coil yield versus scrap weight and blank yield., • Summarizing reports on the output for all weight used during the month., • Ensure ERP (CMS) system is accurate with data after every month-end., • Daily reporting on ASN's for coils., • Conduct manual production reporting of coils., • Other duties as assigned. Skills, Requirements, and Personal Traits: • High School Diploma - Associate's degree preferred, • 3+ years of experience working within a Manufacturing environment within Materials & Logistics, • Possess strong analytical skills, • Advanced knowledge in personal computers, standard corporate software, and applicable systems skills are required (Microsoft Office)., • Advanced communications and interpersonal skills are required., • Advanced knowledge of inventory management practices, • Fulfill the Health and Safety responsibilities as identified in the Occupational Health and Safety Program., • Other duties as assigned, • Promotes adherence of AMTB's Core Values, • Ensure QMS conforms to the requirements identified in IATF 16949 and AMTB Process Map, • Fulfill all responsibilities as identified in the Employee Handbook Join Our Team and Be Part of Something Groundbreaking! Are you ready to take your career to the next level? Our manufacturing facility is designed with cutting-edge technology and innovation at its core. As a leader in the automotive industry, we are committed to excellence, efficiency, and the future of advanced manufacturing. At AMTB, we’re not just transforming the automotive industry—we’re making a real difference in the world, and we want you on our team! Here’s why joining us is your best career move: • Make a Life-Saving Impact: Every part you help create plays a crucial role in saving lives. Our innovative, lightweight components enhance vehicle safety and performance, ensuring that drivers and passengers are better protected in crashes. Knowing your work directly contributes to safer roads is truly fulfilling!, • Protect the Planet: We’re committed to sustainability. Our parts not only make vehicles safer but also reduce carbon emissions. With materials that are 100% recyclable, you’ll be proud to know that your efforts are helping to create a healthier environment for future generations., • Thriving Culture: Recognized as a "Great Place to Work" for three years running, and with multiple awards as one of the best companies to work for, our culture is built on values that promote collaboration, respect, and inclusion. Here, every voice is heard, and every idea matters., • Career Growth: We believe in nurturing talent from within. With extensive training and dual career paths, you can advance as a technical expert or in leadership roles—whatever aligns with your aspirations., • Education and Well-Being: We invest in your future by covering your educational expenses and providing virtually unlimited access to mental health resources. Your safety—both physical and emotional—is our top priority., • Celebrate Success Together: We work hard and celebrate even harder! Our generous bonus structure rewards your contributions and the collective achievements of our team. Our Values: Safety in Everything We Do We Operate With Respect We Do What We Say We Will Do We Win Together, We Lose Together We Challenge Ourselves and Each Other We Find a Better Way If you're ready to feel good about the work you do and help shape a safer, more sustainable future, AMTB is the place for you! Come innovate and inspire with us! Discover more about us at our website. Check us out:

The Workforce Management Analyst supports effective staffing, scheduling, and capacity decisions across the Relativity Success organization. Workforce Management, operations analytics,or a relatedanalytical role supporting service or operations teams. Experience working with workforce management, te

Job DescriptionDiscovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Discovery Business and System Analyst to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery Business and System Analyst, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Contractor shall provide business and IT systems analysis support to include, but not limited to the following activities: - Contractor shall document and manage new and existing business processes in order to facilitate training, analysis, and redesign; - Contractor shall conduct a thorough analysis of existing and new business processes and identify opportunities for improving workforce efficiency; - Contractor shall conduct a thorough analysis of operational business requirements and conduct a gap analysis for any required modification to an existing business process; - Contractor shall create and maintain a requirements database that documents how each existing or new business requirement is being supported - Contractor shall validate that any proposed solution to an existing requirement satisfactorily meets the underlying need; - Contractor shall collect marketing materials from industry solution providers that claim to satisfy the identified business requirements; - Contractor shall document and manage new and existing functional capabilities provided by existing and proposed IT solutions; - Contractor shall conduct a thorough analysis of existing capabilities against documented business requirements to determine where gaps in technology are impeding or preventing the efficient execution of business processes; - Contractor shall compare marketing materials from industry solution providers that claim to satisfy the identified business requirements and deliver an Analysis of Alternatives that can be used by the Program Management Office (PMO) to identify and prioritize new projects; - Contractor shall validate that any proposed solution successfully delivers a new functional business capability that addresses one or more existing requirements; - Contractor shall build and execute thorough test scripts that allow them to ascertain the breadth and depth of a capability on a consistent basis so that they may fairly evaluate multiple products in order to provide recommendations for purchase; - Contractor shall review all solution configuration changes to insure that the Discovery Program maintains an accurate picture of its business capabilities; - Contractor shall perform other systems analysis research and documentation tasks as assigned. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Phone: +1 (888) 680-5916Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionRequisition Title: Vehicle Programs Analyst (04AVY) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Vehicle Programs Analyst in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service. During a Typical Day, You’ll · Provide administrative assistance to Vehicle Programs personnel · Administer support for the ”M” (Manufacturer) Plate Program · Support our Care Call Center · Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties · Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes · Process billing invoices from vendors and dealerships for delivered vehicles · Process tickets, tolls, citations, etc · Process vehicle title, plates, and registrations · Process and monitor vehicle orders · Process vehicle returns, title corrections, and auction disposal · Audit and reconciliation of official documents such as lease and usage agreements, and other official documents · Customer account maintenance · Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members · Perform as a back-up for other Vehicle Program personnel when necessary · Perform duties that require signing as a company agent and/or department notary What You Bring to the Role Education · High school diploma required; bachelor’s degree preferred Experience · 3 years administrative office experience required · Experience using mainframe and web system applications Skills · Critical thinking, problem solving, and analytical skills · Strong planning and organizing skills · Strong communication skills that demonstrate knowledgeable, proactive and clear communication · Excellent customer service skills to include a positive mindset that actions self-control · Excellent time management skills · Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team) · Proficient in MS Office (i.e. Outlook, Word, and Excel) What You Can Expect · Pay rate of $20 per hour · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-Onsite #LI-Hybrid

Job DescriptionSenior Discovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Senior Discovery Business and System Analyst to join a fast-paced and hard-working team to assist with any legal accounts. As a Senior Discovery Business and System Analyst, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Contractor shall provide business and IT systems analysis support to include, but not limited to the following activities: - Contractor shall document and manage new and existing business processes in order to facilitate training, analysis, and redesign; - Contractor shall conduct a thorough analysis of existing and new business processes and identify opportunities for improving workforce efficiency; - Contractor shall conduct a thorough analysis of operational business requirements and conduct a gap analysis for any required modification to an existing business process; - Contractor shall create and maintain a requirements database that documents how each existing or new business requirement is being supported - Contractor shall validate that any proposed solution to an existing requirement satisfactorily meets the underlying need; - Contractor shall collect marketing materials from industry solution providers that claim to satisfy the identified business requirements; - Contractor shall document and manage new and existing functional capabilities provided by existing and proposed IT solutions; - Contractor shall conduct a thorough analysis of existing capabilities against documented business requirements to determine where gaps in technology are impeding or preventing the efficient execution of business processes; - Contractor shall compare marketing materials from industry solution providers that claim to satisfy the identified business requirements and deliver an Analysis of Alternatives that can be used by the Program Management Office (PMO) to identify and prioritize new projects; - Contractor shall validate that any proposed solution successfully delivers a new functional business capability that addresses one or more existing requirements; - Contractor shall build and execute thorough test scripts that allow them to ascertain the breadth and depth of a capability on a consistent basis so that they may fairly evaluate multiple products in order to provide recommendations for purchase; - Contractor shall review all solution configuration changes to insure that the Discovery Program maintains an accurate picture of its business capabilities; - Contractor shall perform other systems analysis research and documentation tasks as assigned. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Phone: +1 (888) 680-5916Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Use your experience in business management & operations to help small businesses grow! This position requires extensive travel from Sunday evening through Friday afternoon, on a regular basis, but home every weekend. If you have the passion, confidence, and tenacity to change people's behavior and improve their lives and livelihood, this may be the position for you. Salary: The range of income is $105,000 to $525,000 with the average income of $147K - $160K. This position is a fully commissioned position as a W2 employee. There is no base salary. As a Senior Business Analyst, you will: • Analyze small to medium-sized businesses, • Determine the financial impact of ownership decision-making,, • Analyze corporate structure, business planning Experienced Senior Business Analyst Requirements: • Bachelor’s Degree preferred, • 10+ years of experience in at least one of the following areas, • Sales or Marketing, • Business Ownership, • Upper Management, • P & L, • Operations We are proud to be an equal opportunity employer committed to diversity in its workforce. Women and minorities are encouraged to apply. We provide you the opportunity to become an integral part of the continued growth of our organization. Qualified candidates please forward resume: Equal Opportunity Employer Successful candidate attributes: Operations Small Business Ownership Sales