Automotive Service Writer Advisor
3 days ago
Lake Orion
Job Description We are seeking to hire an Automotive Service Writer! Why Work For Us? • We are a family-owned business that has been open since 1982, • Flexibility hours and schedule, • Home of Big Bob who doesn't want to work with the guy behind the crazy TV Ads., • We are one of the largest used car dealers in Southeast Michigan! Job Qualifications: • Car dealership experience is a plus, • General automotive knowledge, • Prior experience as a billing specialist, • Excellent interpersonal skills, • Ability to solve problems quickly Job Duties: • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs., • Prepares a repair order showing time, cost and labor estimates for service., • Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem., • Explains the work performed and the repair order charges to the customer., • Handles customer complaints., • Schedules service appointments., • Obtains customer and vehicle data prior to arrival when possible., • Greets customers in a timely, friendly manner and obtains vehicle information., • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed., • Handle "in house" service orders" and prepare, • Process Inventory after inspection/Detail for sale on website, • Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly., • Keeps service department forms, menus and pricing guides up to date., • Implements a quality control process to eliminate comebacks., • Maintains high customer satisfaction standards., • Handles telephone inquiries regarding appointments and work in process., • Cross-trains others to handle daily responsibilities., • Maintains a professional appearance and a neat work area., • Other tasks as assigned. APPLY TODAY! Company DescriptionWelcome to Victory Motors, the home of Big Bob. You may know us as the car dealership with the silly commercials in the Metro Detroit, Chesterfield, Lake Orion, and Royal Oak communities. That’s us, but did you know that we are also one of the largest used car dealers in Southeast Michigan? We want to provide YOU with your next vehicle! Victory Motors has been in business since 1982 and has won numerous awards for quality and excellence in the automotive industry. Jim Van Paemel, the owner of Victory Motors, is a small-town guy from Armada, MI that started selling cars to provide for his family. One year after he started selling cars he opened his first dealership on Gratiot Avenue in Mt. Clemens, MI. The business quickly grew from there and now has three locations in Chesterfield, MI, Lake Orion, MI and Royal Oak, MI. Built on a solid family foundation and striving to offer the best quality used cars and great customer service, Victory Motors continues to serve Southeast Michigan, including the counties of Macomb, Wayne, Oakland, Saint Clair, Sanilac, Genesee, Lapeer, Livingston, Monroe, Washtenaw, and the cities of Detroit, Mt. Clemens, Pontiac, Chesterfield, New Baltimore, Sterling Heights, Port Huron, Sandusky, Royal Oak, Troy, Warren, Southfield, Birmingham, Novi, Livonia, and West Bloomfield Township. If you live in these areas and need a quality used vehicle then hurry up and join us in the Victory Lane today!Welcome to Victory Motors, the home of Big Bob. You may know us as the car dealership with the silly commercials in the Metro Detroit, Chesterfield, Lake Orion, and Royal Oak communities. That’s us, but did you know that we are also one of the largest used car dealers in Southeast Michigan? We want to provide YOU with your next vehicle! Victory Motors has been in business since 1982 and has won numerous awards for quality and excellence in the automotive industry.\r\n\r\nJim Van Paemel, the owner of Victory Motors, is a small-town guy from Armada, MI that started selling cars to provide for his family. One year after he started selling cars he opened his first dealership on Gratiot Avenue in Mt. Clemens, MI. The business quickly grew from there and now has three locations in Chesterfield, MI, Lake Orion, MI and Royal Oak, MI.\r\n\r\n\r\nBuilt on a solid family foundation and striving to offer the best quality used cars and great customer service, Victory Motors continues to serve Southeast Michigan, including the counties of Macomb, Wayne, Oakland, Saint Clair, Sanilac, Genesee, Lapeer, Livingston, Monroe, Washtenaw, and the cities of Detroit, Mt. Clemens, Pontiac, Chesterfield, New Baltimore, Sterling Heights, Port Huron, Sandusky, Royal Oak, Troy, Warren, Southfield, Birmingham, Novi, Livonia, and West Bloomfield Township. If you live in these areas and need a quality used vehicle then hurry up and join us in the Victory Lane today!