Customer Service Specialist
1 day ago
Columbus
Job Description Customer Service Specialist Financial Services $17.50-$19.50 per hour, Depending on Experience Monday-Sunday, 8-Hour Shift Between 7:00am-10:00pm Columbus, Ohio (onsite) Contract March 23rd-July 5th with Potential to Extend Why You’ll Love This Job: • Onsite fitness center, • Mental health sessions, • Team Building Activities – contests, food, • Dedicated desk (no desk sharing), • Free parking or on the bus line, • Training:, • Lasts for 10 weeks, • Monday-Friday, 9:00am-5:30pm, • Attendance during the full training schedule is mandatory What You’ll Do: • Provide specialized support in one primary area: Business Banking, Deposit Account Services (DAS), Digital Banking Support, or Fraud Support, • Handle a high volume of inbound customer inquiries over the phone with professionalism, empathy, and a focus on first‐contact resolution, • Assist with account servicing, digital troubleshooting, transaction support, or fraud-related inquiries, depending on the assigned Line of Business (LOB), • Apply regulatory and compliance standards while accurately documenting all customer interactions, • Identify customer needs through consultative conversations and facilitate appropriate referrals, • Protect customer data, follow internal controls, and escalate complex issues when necessary, • Meet performance expectations in quality, productivity, customer satisfaction, and schedule adherence What We’re Looking For: • High School Diploma or GED, • A complete background check, including education and employment verification, will be conducted, • Peak Production Requirement:, • Must be available to work 10-hour shifts from June 12 through July 5 to support peak operational demand, • No time off is allowed during this period, • Will require flexibility to support varying schedules, including evenings or weekends, based on operational needs, • Minimum of 1 year of customer service experience, • Financial services or banking experience, • Experience in fraud detection or regulated environments (for Fraud LOB), • Experience supporting business customers (for Business Banking LOB), • Technical troubleshooting skills (for Digital LOB), • Experience in a call center or production-based environment, • Strong multitasking ability and system navigation skills, • Excellent written and verbal communication skills, • Strong documentation accuracy and attention to detail Apply Today! Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. About Dawson Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. Dawson is partnering with Fortuity Calling, LLC, which is an equal opportunity employer. Company DescriptionWhy should I use a service like Dawson? We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own. Why is this job posted by Dawson and not the company where I’ll work? Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own. About Dawson Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.Why should I use a service like Dawson?\r\nWe have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.\r\n\r\nWhy is this job posted by Dawson and not the company where I’ll work?\r\nTop employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.\r\n\r\nAbout Dawson\r\nDawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.