Senior Account Manager
13 hours ago
London
Senior Account Manager - Sizewell C; EDF Account Team Job Title: Senior Account Manager Reporting to: Client Services Manager Salary: up to £41,000 + Managed Solutions commission scheme Role Objective: To manage and develop client relationships ensuring the delivery of our managed solutions offering and identifying new opportunities. You will act as a key point of contact for the client, ensuring effective recruitment strategies. You will take a proactive role in identifying market trends, providing insights and positioning Rullion's services in a way that drives the client's long-term goals. You're Good At / You Are: • Communicating effectively. You can articulate ideas, actively listen to customers' needs and convey information in a compelling manner., • Translating client needs into measurable outcomes that deliver value, • Understanding IR35 compliance and the different engagement routes for non-permanent resource i.e. PAYE, Umbrella and Statement of work., • Spotting opportunities, presenting propositions and negotiating contracts., • Being able to understand the emotions of others so you can adapt your approach accordingly., • Building strong and lasting relationships with clients by establishing rapport, gaining trust and nurturing partnerships with key stakeholders., • Client Centric, understanding client needs deeply and providing workforce solutions, including Statement of work engagements and Train to Deploy solutions., • Great at problem solving. You can analyse situations, identify issues and develop innovate solutions to address challenges., • Delivering results and taking personal responsibility for achieving positive outcomes., • Bouncing back when something doesn't quite go to plan and keeping a positive outlook., • Commercially minded and have strong business acumen., • A strategic thinker, you understand business goals and develop long-term plans., • Someone who has a thirst for knowledge and are committed to continuous learning. What You'll Do: • Actively seeks new business and identifies cross-selling and up-selling opportunities to grow the account., • Provide assistance to the hiring managers on workforce solutions., • Define outcomes that align to the client expectations and ensure they are measurable, • Work with clients and associates to develop Statement of work engagements ensuring that they are compliant and limit any IR35 risk, • Build and nurture strong customer relationships, fostering connections and engaging with senior stakeholders., • Understand the needs of your stakeholders and provide tailored support and maintain open lines of communication to establish yourself as a trusted partner., • Proactively develop existing client relationships while forging new ones, expanding our network and creating opportunities for growth., • In conjunction with the client service manager, to enhance the existing service to accounts through bespoke, innovative resourcing exercises., • Provide a dedicated customer service, contributing to maintaining high satisfaction levels., • Enhance the client relationship by consistently adding value. Identify areas for improvement, act on feedback and provide market insights and benchmarking information., • Efficiently deliver against active requirements, managing niche roles when required. Your ability to navigate diverse recruitment needs ensures timely and successful outcomes for both clients and candidates., • Take the initiative to proactively grow relevant candidate talent pools, ensuring we have a robust pipeline to meet evolving requirements. By staying ahead of the curve, you position us to attract and secure top talent., • Provide on-site support and guidance to clients and candidates, establishing a strong presence and offering expert advice., • Identify areas of leakage, investigating sources of lost revenue or missed opportunities., • Monitor the NPS satisfaction survey, working with the client service manager on action planning and enhancements., • Produce MI to monitor productivity, identify current base line and recommend improvements., • Ensure strict compliance with all legislation and company and client-specific policies and procedures. What We Expect of You: • Deliver against budget of NFI and contribution for all shared service allocated MSP / RPO account., • Achieve Statement of work delivery targets and ensure outcomes are met., • Achieve the agreed Account specific SLAs and KPIs., • Ensure the Team achieves agreed KPIs and targets., • Achieve the agreed company minimum target NPS score., • Grow new service opportunities., • Achieve 100% compliance metrics., • Showcase a commitment to Rullion's values and bring our company and leadership competencies to life., • Unlock your full potential. What You Bring to the Role: • Proven track record in recruitment account management., • Previous experience within recruitment, either as a 360 consultant or from an internal MSP / RPO background. Ideally within the Energy / Infrastructure sector., • A great personality., • Commercial insight., • Understanding of Rullion products and services to identify new opportunities and help clients get work done., • Significant exposure of working collaboratively with external senior stakeholders. Working in the nuclear new build team, this role is focused on the Sizewell C project. This is a remote role but with regular site presence required in Suffolk, and site offices in Ipswich and London. Reporting to Alan Waugh, Client Services Manager; please contact to directly for any further information