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Job Title: Telesales Operator Reports to: Office Manager Depot: LWC Cornwall Overview To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries. Main Duties To ensure high standards of customer services, taking and inputting orders efficiently and accurately. To have a clear and personable telephone manner. Take ownership of solving customer issues through pro-active customer service. To promote the sale of LWC Drinks own brand products. To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs. Building relationships with weekly telesales customers, being a regular point of contact. The ability to up sell certain products. Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc. Plan calls and target GAP's in supply using relevant systems. Knowledge and Experience: Excellent Customer Service Skills. Use of Microsoft Excel for spreadsheets and records. Ability to use the trinity system. Good teamwork skills. Good communication and relationship building skills. Good product knowledge. Additional Information: Monday - Friday, 9am-5pm. LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 15 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester. TPBN1_UKTJ

Technical Claims Manager (Project Manager) – Fire & Flood Restoration (264cm) - Redruth, Cornwall – supporting depots in Devon, Berkshire and the Midlands - £30,000 – £35,000 per annum Driving Licence: Essential DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. Overview Our client is a specialist fire and flood restoration business helping homeowners and organisations recover following unexpected property damage. They are seeking a highly organised and customer-focused Technical Claims Manager to join their team in Redruth, Cornwall. This is essentially a project management and customer leadership role within a specialist technical environment. You will take ownership of insurance claims from beginning to end, coordinating customers, insurers, loss adjusters, technical teams and field-based restoration personnel to achieve the best possible outcome. You'll typically be responsible for 60–100 live claims at any one time, requiring excellent organisation, sound judgement and the confidence to make decisions across a busy and constantly changing portfolio. Crucially, previous insurance or construction experience is not required. Technical training will be provided, making this a potentially excellent opportunity for experienced ex-military personnel and candidates from operations, logistics, project management and other demanding coordination roles. The Role As Technical Claims Manager, you will own the claim, customer relationship and commercial outcome. You'll take responsibility for new insurance claims from start to finish, guiding customers and professional stakeholders through the restoration process with confidence, professionalism and care. You won't be working alone. Technical Claims Handlers will run projects under your supervision and consultation, while Restoration Technicians undertake the practical restoration work in the field with your guidance. The role therefore requires someone capable of keeping numerous moving parts under control while building relationships, solving problems and making well-judged decisions under pressure. Key Responsibilities • Take ownership of new insurance claims from initial instruction through to completion., • Act as the principal point of contact for customers, including both vulnerable individuals and high-profile clients., • Build effective professional relationships with insurers, loss adjusters, brokers and technical teams., • Quickly assess customer requirements and interpret complex information, including building damage reports and insurance policies., • Work with field-based teams to develop appropriate scopes of work., • Help prevent further property damage while controlling claim costs and delivering excellent customer outcomes., • Adapt plans in response to changing priorities or insurer decisions., • Keep projects progressing effectively and within budget., • Monitor restoration progress and coordinate site visits., • Maintain clear, professional communication between all parties throughout the claim. What We're Looking For The client is more interested in your ability to take ownership, coordinate complex workloads and deliver results than in whether you have previously worked in insurance or fire and flood restoration. You should be: • A natural relationship-builder who is comfortable working with people from a wide range of backgrounds., • Confident dealing with customers as well as professional stakeholders such as insurers, loss adjusters and brokers., • Decisive and comfortable making well-reasoned decisions., • Able to interpret technical information and act quickly in a changing environment., • A proactive problem-solver focused on delivering excellent customer service rather than simply processing paperwork., • An effective communicator who listens well, negotiates confidently and supports colleagues and customers through challenging situations., • Comfortable using technology to organise your workload and improve results., • Highly responsive, professional and collaborative in your approach. No Previous Industry Experience Required You do not need a background in insurance or construction. The client will provide training in the technical aspects of the position, including: • Drying science, • Insurance policy detail, • Building fabric What matters is that you have previously held real accountability for a large number of moving parts simultaneously and are accustomed to being the person responsible for driving progress and chasing others for answers. Ideal Backgrounds Candidates with transferable experience from areas including: Operations, Logistics, Project management, Contract management, Account management, Customer service leadership, Hospitality, Healthcare coordination and the Armed Forces. Candidates who have previously managed a busy caseload, portfolio of accounts, service desk or site diary could also be particularly relevant. Ex-Military Candidates This could be an especially interesting opportunity for experienced service leavers and veterans who are strong at coordination, stakeholder management, prioritisation and decision-making. Rather than looking for a particular military trade, the client is interested in people who have been trusted with genuine responsibility and can demonstrate the ability to: • Manage multiple competing priorities., • Take ownership of problems through to resolution., • Coordinate people and resources., • Communicate effectively with different stakeholders., • Make sound decisions with incomplete or changing information., • Maintain momentum when other people need to provide actions or answers., • Remain professional when dealing with difficult or emotionally challenging situations. That could make the position relevant to personnel from operations, logistics, engineering, administration, project support, training or leadership appointments across all three Services. Working Environment Responsiveness is fundamental to the organisation's work. Fire and flood incidents can happen at any time, and the business operates a 24-hour response service. Candidates should therefore understand that the nature of the work can have an impact outside conventional 9-to-5 working hours. The role is based in Redruth, Cornwall, with support provided to depots in Devon, Berkshire and the Midlands. Essential Requirements • DBS check – essential., • Full driving licence., • UK work authorisation., • English language ability., • Ability to reliably commute to Redruth, TR15 3QY, or relocate before starting employment. GCSEs or equivalent are preferred. Salary & Benefits • £30,000 – £35,000 per annum., • Company pension., • Profit-share scheme., • Cycle to Work scheme., • Health & wellbeing programme., • On-site parking. The Opportunity This is an unusual opportunity to move into a specialist industry without already having technical fire, flood, insurance or construction experience. You'll develop new technical knowledge while applying existing skills in leadership, organisation, customer management and problem-solving. Most importantly, the work has a clear purpose: helping customers recover following serious fire or flood damage and guiding them through what can be an extremely difficult period. How to Apply If you have experience managing a complex workload, coordinating multiple stakeholders and taking ownership of problems through to resolution, we'd be interested in hearing from you. To learn more or apply, send your CV to Charles McKinney at Ex-Mil Recruitment Ltd

3rd Line Support Engineer / Technical Manager • Redruth, Cornwall (Onsite with some Hybrid-Working), • Up to £50,000 per year, • Plus 25 days holiday plus bank holidays, Pension, Professional Certifications and Training paid for, etc. Skills and Experience: • Owning complex projects and leading the more involved and technically demanding work from planning through to delivery., • Partnering directly with the directors on strategic projects, giving you visibility into the business side of the MSP, not just the technical side., • Acting as the senior technical voice for your customers, running technical reviews, shaping their future roadmap, and being the person they trust for the big decisions., • Shaping how the technical team grows - you will have real input into defining the procedures and systems the team operates by, not just following what is already there., • Mentoring T1/T2 engineers, building their skills so they grow into stronger engineers rather than just fixing their problems., • Handling escalations that need real depth of expertise and subject matter expertise., • Documenting systems and procedures so your expertise scales beyond just you., • Presenting new systems and technologies to the team, where you'll be at the front of what they adopt next, giving you a real say in our tech stack - where a certification, course, or exam has a clear benefit to the business, they will fund it., • Working across a varied stack and client base, different technologies, different customer environments, to ensure the role stays interesting and your skills stay broad. The Opportunity: Our client based are a managed service provider with offices here in Cornwall are currently looking to recruit for a 3rd Line Support Engineer / Technical Manager on a permanent basis. My client is looking for someone who is proven at both a 3rd Line engineering level and is looking to step into a management role but is still willing to be hands-on and technical, as and when required. The primary focus will always be that you function as a technical escalation point and project lead and ideally, you’ll primarily be office-based role with visits to customer sites as required. For this opportunity, company-wide visibility by being in the office is important as it strengthens company culture and means you are available to mentor other engineers in real-time and support the wider team when they need you. Applications: To learn more about our client and this great opportunity on offer working as a 3rd Line Engineer / Technical Manager based in Redruth; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I’ll call you back to discuss the role in more detail

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