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Chapter jobs in United Kingdom

  • Front of House Supervisor
    Front of House Supervisor
    15 hours ago
    Full-time
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Cafe Manager
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    Cafe Manager
    2 days ago
    £30000–£32000 yearly
    Full-time
    London

    Cafe & Restaurant Manager – Toast Stores, Springfield Park, SW17 About Toast Stores Toaststores isn't just another cafe – it's a community hub in the heart of Springfield Park. Founded by two Shannon College graduates, Toast Stores is about more than food and coffee. It's about connection, kindness, and creating daily moments of joy for our guests. We're on an exciting journey of growth and evolution – and we're looking for an experienced Cafe & Restaurant Manager to lead our team and help shape the next chapter. What You'll Be Doing Leadership & People Management • Lead, inspire, and motivate both our front-of-house (FOH) and back-of-house (BOH) teams, • Work hand-in-hand with our Head Chef to ensure FOH and BOH are a well-oiled machine, aligned and communicating effectively, • Recruit, train, schedule, and develop staff to reach their potential, • Build a culture of accountability, kindness, and teamwork, • Provide regular feedback, coaching, and support, • Ensure exceptional service standards are consistently met, • Partner with the Head Chef to ensure a seamless link between kitchen output and FOH service, • Handle guest feedback and complaints in a proactive, positive way, • Maintain the welcoming, community-focused atmosphere Toast Stores is known for, • Oversee all daily operations, from opening to close, • Work with the Head Chef to align service flow, menu execution, and daily specials, • Ensure compliance with health, safety, and hygiene regulations, • Manage stock, ordering, deliveries, and supplier relationships, • Monitor and control food, beverage, and labour costs to maintain profitability, • Track wastage, portion control, and margins in collaboration with the kitchen, • Work closely with the founders on new initiatives and improvements, • Drive sales through promotions, events, and seasonal offerings, • Collaborate with the Head Chef and FOH team on menu planning and launches, • Analyse performance, produce reports, and identify opportunities to improve profitability, • Minimum 3 years' proven experience in a cafe, restaurant, or hospitality management role, • Demonstrated ability to lead, manage, and motivate FOH and BOH teams in a busy environment, • Proven experience working closely with chefs and kitchen staff to ensure smooth operations, • Strong commercial awareness, with experience managing costings, budgets, and profitability, • Knowledge of stock management, food safety, and compliance standards, • Hands-on leadership style – willing to step in wherever needed, • Strong problem-solving, organisational, and time management skills, • Genuine passion for hospitality and creating memorable guest experiences, • A leader who leads with empathy, respect, and positivity, • Flexible and adaptable, thriving in a fast-paced, evolving environment, • High personal standards – from service to cleanliness, • Must have the right to work in the UK (valid UK work visa or citizenship), • Please consider your commute time to Springfield Park, SW17 – reliability and punctuality are essential for this role, • Availability to work flexible hours, including weekends, • Physical ability to work in a high-volume cafe environment, • Food Safety Level 2 (or willingness to obtain), • Competitive salary, based on experience, • The opportunity to be part of a growing, ambitious business, • Beautiful working environment in Springfield Park, • Genuine family atmosphere where your voice matters, • The chance to make your mark and help shape Toast Stores' future

    Easy apply
  • Chef de Partie
    Chef de Partie
    2 days ago
    £39936–£43680 yearly
    Full-time
    London

    Jeremy King Restaurants is looking for a talented Chef de Partie to join the Simpson’s in the Strand, one of London’s most historic and celebrated dining institutions. Originally established in 1828, Simpson’s has long been known for its classic British cuisine and rich cultural heritage. Having undergone careful restoration, this iconic venue has entered an exciting new chapter, blending tradition with a fresh, modern approach to hospitality. At Simpsons, we believe true hospitality is built on warmth, respect, and genuine human connection. We create an environment that supports growth, values commitment, and encourages long-term careers. In a constantly evolving London, we honour tradition while embracing fresh thinking - always creating spaces where people feel welcomed and valued. As Chef de Partie you will work closely with the senior kitchen team to prepare and present exceptional dishes, maintain quality across your section and support the development of junior chefs. What we offer: • Flexible working patterns for work-life balance, • Up to 5 wellbeing days, • 40% staff dining discount, • Health Cash Plan (including dental, optical & 24/7 GP), • Discounted gym membership & retail perks, • Wagestream access, • Life assurance (up to 4x salary), • Employee Assistance Programme Chef requirements • Experience in a quality, high-volume kitchen, • Strong attention to detail and organisation, • A positive, team-focused attitude, • Commitment to food quality, hygiene, and consistency

    Immediate start!
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  • Director of Sales - London West (Maternity Cover)
    Director of Sales - London West (Maternity Cover)
    2 days ago
    Full-time
    London

    DIRECTOR OF SALES – LONDON WEST (MATERNITY COVER) Reporting to the Director of Sales - UK and Ireland, this role will drive commercial performance and take full ownership of sales targets across assigned Locke & Cove properties in the West London market, delivering exceptional revenue growth through strategic account management and targeted new business development. This role is based on property 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Developing and executing property-level sales strategies aligned with KPIs to consistently meet or exceed revenue targets across your portfolio Delivering against ambitious B2B revenue targets with full personal accountability for results Dedicating approximately 25% of your efforts to direct revenue generation through hands-on account management - identifying growth opportunities, increasing market share, and maximising yield from existing clients Allocating 75% of your time to high-impact new business development - personally identifying, pursuing and closing new corporate clients that deliver significant incremental revenue Implementing rigorous account planning to systematically grow revenues from existing and new B2B customers across all channels including direct corporate clients, Travel Management Companies (TMCs), Serviced Apartment Booking Agencies (SABAs), consortia and other B2B intermediaries Actively pursuing revenue opportunities across all segments including corporate, groups, M&E, mid & extended stay Working collaboratively with the Key Accounts Team, Groups & MICE Team, and wider Commercial Team while maintaining personal ownership of revenue targets Maintaining disciplined use of CRM & edyn's database with meticulous attention to data quality and pipeline management Providing detailed, data-driven reporting to key stakeholders on sales activity, pipeline development and revenue performance Personally hosting FAM trips, property showcases, sales presentations and events to drive business to your properties Ensuring rigorous adherence to all internal processes for effective account management Maintaining comprehensive, up-to-date records with accurate client information in all databases Producing actionable management information from internal systems to support strategic decision-making THE FIRE YOU CARRY Exceptional commercial acumen with proven sales achievement Superior relationship-building capabilities with C-suite decision makers Advanced problem-solving and negotiation skills Strategic planning and organisational excellence Outstanding written and verbal communication Advanced proficiency in business technology tools for sales presentations and reporting Demonstrating advanced proficiency with Word, PowerPoint, Excel, CRM and PMS YOUR PROVEN TRACK 4 years previous hotel experience across multiple European / international jurisdictions looking after £3m plus of annual business Proven track record of consistently exceeding sales targets in hospitality or related sectors Significant hospitality sales and strategic account management experience with demonstrable results Established local market knowledge with active network of industry contacts Comprehensive understanding of the business travel industry, with specific expertise in the hospitality and serviced apartment sector WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Easy apply
  • Barista - Customer Service
    Barista - Customer Service
    2 days ago
    £12.71 hourly
    Part-time
    London

    Join Our Chango Family in East Dulwich! ☕🥟 Chango is expanding, and we're bringing our passion for Argentinean empanadas and exceptional coffee to East Dulwich! We're a vibrant, multicultural team known for creating warm, memorable experiences—and now we're looking for experienced Baristas to be part of this exciting new chapter. Barista Position (Part-Time & Full-Time Opportunities) As a Barista at Chango, you’ll play a key role in launching our new location. From crafting beautiful coffee to serving up our signature empanadas, you'll help shape the customer experience from day one. What you’ll be doing: • Preparing high-quality espresso-based drinks with confidence and care ☕, • Providing friendly, engaging service to every customer, • Supporting with light food handling (heating empanadas), • Maintaining a clean, organised, and welcoming workspace, • Being a reliable, collaborative member of a brand-new team What we're looking for: • Previous barista experience is essential, • Passion for coffee and attention to detail, • Strong communication and customer service skills, • A proactive, positive attitude, • Punctuality, professionalism, and team spirit, • Flexibility to work across weekdays and weekends, • A genuine love for empanadas doesn’t hurt either! 🥟❤️ Details: If you're an experienced barista ready to be part of a fresh, exciting opening, we’d love to hear from you. Help us bring Chango’s unique flavour to East Dulwich!

    Immediate start!
    Easy apply
  • Head Chef
    Head Chef
    4 days ago
    £16–£19 hourly
    Full-time
    Muswell Hill, London

    Rossella is expanding, and we are opening a brand new site in Muswell Hill. Building on the success of our Kentish Town restaurant, voted in the Top 10 Italian restaurants in London by OpenTable and ranked in the Top 200 on Tripadvisor, we are looking for a strong, fast and passionate Head Chef to lead our kitchen from the start of this exciting new chapter. This is a great opportunity to take ownership of a brand new kitchen within an established and growing business, working alongside a strong existing team and using quality Italian ingredients, including products from our family vineyard in Italy. We are looking for a hands-on Head Chef who can lead from the front, set standards, and build a high-performing team. You will oversee all aspects of the kitchen, from prep through to service, while working closely with the management team on menu development, cost control, and team training. At Rossella, we place a strong focus on developing our people. You won’t just run the kitchen, you’ll continue to grow as a Head Chef, with support in leadership, team building, menu development and running a multi-site operation. As we expand, there will be real opportunities to progress and take on more responsibility within the business. A minimum of 3 years’ experience in a senior role (Head Chef or strong Sous Chef ready to step up) is required. 🏠 Closed Mondays every week 🧑‍🍳 Full time 48 hours across 4 to 5 shifts (more shifts available) 🍝 Free staff food and drinks when working 🤤 50% discount for you and your friends 🥳 Guaranteed birthday off 💰 £16.00 to £19.00 per hour, paid every 2 weeks 🏋️ Ongoing training, leadership development and clear progression within a growing group

    Immediate start!
    Easy apply

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