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Job Req ID:48095 Posting Date: 01/07/2025 Function: Service Location: Police HQ Middlemoor, Exeter, Dorset Police (Winfrinth)= Salary: Competitive + Benefits The Client Services Lead for the South West Police Force Alliance plays a critical role in shaping and delivering BT’s service strategy to support key public sector customers—currently Devon & Cornwall Constabulary and Dorset Police—with a vision for broader alignment across the policing sector. This role leads a dedicated service and delivery function, focused on achieving meaningful policing outcomes through a bespoke approach This position is central to BT’s mission of providing trusted, high-impact services to UK emergency services. The Client Services Lead is accountable for end-to-end service delivery, including contractual outcomes, operational KPIs, project delivery, and continuous improvement initiatives. Through strong leadership, the role drives team performance and embeds a culture of customer-centricity, operational excellence, and innovation. • Develop and execute BT's service and delivery strategy for the South west Police forces, aligning with customer goals and collaborating with senior management to set overall client services strategy., • Oversee the operational aspects of service delivery within the vertical, empowering the team to manage escalations, and ensuring prompt resolution of issues while maintaining alignment with service level agreements (SLAs)., • Lead and motivate a team of leaders and line managers supporting the service outcomes, fostering a culture of excellence, collaboration, and continuous improvement, while ensuring the development and alignment of team members to drive customer-centric outcomes., • Innovate and develop new ways to achieve high levels of customer loyalty and satisfaction within the customer base, driving continuous improvement and transformational plans to meet evolving customer needs., • Manage the financial aspects of service delivery within the vertical, including cost-to-serve analysis, budget allocation, and accountability for revenue targets and cost reduction initiatives., • Lead processes aligned with the group including change management, service governance and assurance, risk and data management., • Operate as an SME within own field of expertise, managing commercial and operational aspects of bids on managed service opportunities from new and existing customers, proposing potential ideas for service and ensuring that the customer service expectations can be met., • Lead consistency with security and compliance policies and procedures within service/solution operation scope, ensuring compliance to internal and external regulations., • Lead the implementation of continuous improvement opportunities to improve the service management team processes, such as first-time fix rates through better process, technology and management., • Demonstrate ability to lead and motivate a team effectively, fostering a culture of excellence, collaboration, and continuous improvement., • Exceptional communication skills, with the ability to communicate effectively at all levels, from C-suite executives to mid-management, • Strong strategic thinking and planning abilities, with the capability to develop and execute BT's service and delivery strategy for the designated vertical, aligning with customer goals and business objectives., • stakeholders, ensuring alignment of vision and objectives., • Advanced problem-solving skills, including the ability to analyze complex situations, identify root causes of issues, and develop effective solutions to address them promptly and efficiently., • Strong financial acumen, with the capability to manage the financial aspects of service delivery within the vertical, including cost-to-serve analysis, budget allocation, and accountability for revenue targets and cost reduction initiatives. Managing customer base with revenue £20M+, • Experience in providing input into sales business development strategies, shaping sales opportunities to align with customer requirements and solving their business problems effectively., • Extensive experience within a Service or Delivery organization, • ITIL 4 Certification: Certification in ITIL 4 Foundation is essential, demonstrating a solid understanding of IT service management principles and practices., • Experience with project management methodologies and techniques such as PMP, Prince 2, or Agile is preferred, indicating proficiency in managing complex projects and initiatives., • Familiarity with quality improvement methodologies such as Six Sigma or Lean is advantageous, showcasing the ability to drive efficiency and effectiveness in service delivery processes., • Experience with customer experience metrics such as Net Promoter Score (NPS) and other customer satisfaction measures is beneficial, demonstrating a focus on enhancing customer loyalty and satisfaction. Experience with XLAs desirable, • 15% on target bonus, • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up., • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more., • 25 days annual leave (not including bank holidays), increasing with service, • 24/7 private virtual GP appointments for UK colleagues, • 2 weeks carer’s leave, • World-class training and development opportunities Part time and job-share considered Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Financial Adviser | Exeter or Bournemouth | Hybrid | £90,000 + Bonus Are you an experienced Financial Adviser ready to take the next step in your career? A highly respected UK-wide wealth management and professional services firm, is seeking a driven and client-focused Financial Adviser to join their growing Exeter or Bournemouth team. This firm is built on trust, collaboration, and expert advice. With a people-first culture, they’ve become a go-to name in the industry- offering the perfect platform for ambitious planners who want to grow, lead, and make real impact. What you’ll be doing: • Leading from the front - building new client relationships through proactive business development, • Partnering with Investment Managers to deliver a seamless client experience, • Playing a key role in commercial strategy and business growth, • Delivering high-quality, holistic financial advice to HNW clients, • Supporting and mentoring within the wider team What we’re looking for: • Proven success in fee-based financial planning, • Strong business development track record, • Level 4 qualified (Level 6 preferred), • Clear communicator with first-class relationship management skills, • Experience with vulnerable, matrimonial or PI clients? That’s a bonus! What’s on offer: • Competitive salary + bonus, • Hybrid/Flexi working, • Funded qualifications, • Generous holiday package, • A real opportunity to step into a leadership role and shape the future of financial planning in the region For the right candidate, the firm are open to being flexible on the basic salary. If you're ready to make your mark with a forward-thinking firm where people and advice come first, get in touch today to find out more. If this role sounds like it could be for you, and you would like some more information please send your CV to Financial Adviser | Exeter or Bournemouth | Hybrid | £90,000 + Bonus

Amey are a leading provider of full life-cycle engineering, operations and decarbonisation solutions, for transport infrastructure and complex facilities. Working for us, you’ll be delivering sustainable infrastructure solutions that enhance life and protect our shared future. Our people are driven by a set of strong values, based on safety, insight and collaboration. The Opportunity We have a fantastic opportunities for permanent Lead Structures Engineer/ Senior Structures Engineer/Structural Engineer at all levels to join our award-winning and growing Consulting Structures Team in the South West. The role will primarily involve working on the South West Scheme Delivery Framework for National Highways, with opportunities to work on complex schemes across the UK. As a team, we co-locate with our client at offices in Exeter and Bristol, attending the office three days a week with the remaining days worked remotely. The work spans from feasibility and optioneering all the way through to design and construction. We work across the National Highways network in the South West, which includes large and unique viaducts, culverts, under and overbridges of varying forms, ages, and complexities. We could be designing a strengthening scheme, completing maintenance refurbishments, or executing safety improvements. The variety of scopes and structures on the network means that no two projects are the same. This opportunity would suit a developing Engineer working towards Chartership or having achieved Incorporated status, with an understanding of the DMRB and Eurocodes with respect to highway bridge design, strengthening, refurbishment, and assessment. It is a chance to work on structures locally and see the impact of your work day-to-day on a network you would use. You would be part of a team of around 25 engineers locally of varying levels, supported by 350+ Structures Engineers across the UK with a variety of specialisms. Our focus is on developing and growing organically. As an Engineer, you will contribute significantly to this process and gain valuable exposure for your career development. The role As a Senior Structures Engineer you will provide effective support and assistance to your Design Team Leader on a variety of Structures schemes whilst taking the lead on projects and mentoring junior engineers and technicians. Responsibilities include: • Leading a team, producing technically sound engineering solutions., • Taking ownership and leading projects from start to finish, from preparing the quotation all the way to handover., • Preparation and checking of designs, calculations, drawings and documentation as part of the production of scheme deliverables that satisfy the criteria of quality, cost and programme., • Overseeing the actions of more junior members of staff undertaking similar tasks and taking responsibility for their actions., • Contributing to the professional development of junior staff and acting as a Delegated Engineer., • Liaising with Client and supplier representatives at peer level, attending progress meetings, and responding to queries., • Managing a small, locally based single discipline technical team and taking responsibility for delivery of their workload., • Contributing to the preparation of bids and general work winning function., • Developed experience and expertise within Structures field, probably gained in an Engineer role or equivalent., • An ability to produce or oversee the production of technically sound engineering solutions, complying with all relevant technical standards and Client’s requirements., • Takes ownership for the preparation and checking of deliverables and can check deliverables to a reasonable standard., • Very good working knowledge of relevant software and similar analytical tools (e.g LUSAS, Autodesk Structural Bridge Design)., • Demonstrates good commercial awareness., • Has a good understanding of CDM and risk assessment., • Substantially experienced in the management and communication of hazards and risks on projects and ensures appropriate risk mitigation and transference has been applied., • Demonstrates a good understanding of interface management, and ensures own deliverables align with deliverables produced by other disciplines., • Incorporated or Chartered status with the ICE or IstructE. or an equivalent professional licence gained through the professional institution to which the individual is aligned is desirable and may be essential on particular contracts., • Bachelor’s or Master’s degree in an appropriate subject or demonstrable equivalent further learning. What we can offer you: At Amey, we recognise that our biggest asset is our people. That’s why when you join us, we offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers. Career Development – Our dedicated progression framework identifies your career pathway and progress within the organisation, and with dedicated mentoring and support on hand to ensure you hit your career milestones. We’re huge advocates for professional development and offer a recognition bonus for those achieving professional qualifications. Work-life Balance – Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you. Wellbeing – Health cash plan, 24 GP, support and assistance programmes, wellbeing ambassadors and Wellbeing Wednesday, dental vouchers EDI – At Amey we celebrate our people and all that they are. This is reflected in our Affinity Group networks, providing a community of support and connection, a safe space to share experiences, learn from one another and generate ideas – Women @ Amey, NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability and Parents & Carers. Social Value – You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives. Plus, a range of other great perks and benefits including: • Pension – Generous Pension scheme which we will contribute to, • Holidays - Minimum 24 days holiday + Bank Holidays, • Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership, • Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. Your Career at Amey Consulting At Amey Consulting, we value collective expertise, but also the spark one person can bring. As one of us, you can really be yourself, because your individuality is an asset. You’ll be stretched, but always supported. Well recognise your hard work and look after your well-being too. You’ll be empowered to play your part and achieve, encouraged to fulfil your own ambition as well as the shared one. Application Guidance Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We are also committed to offering applicants with a disability an interview, if they meet the minimum requirements for the role. Please contact our recruitment team at to discuss any access needs, reasonable adjustments or additional application support that may be required at any point during the recruitment process.

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At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve. With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics. We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves which is why all qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age. We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive. Why is this role important and how does it fit into the team, department and wider firm? To provide commercial property support to our busy property department. You would be working in our corporate real estate team within the retail, leisure and logistics sectors focusing on landlord and tenant work and real estate finance. What does the role actually involve? • Providing advice on time and to a high standard of technical competence in a broad range of commercial property matters, • Developing responsibility for running with your own caseload, • Assisting the more senior members of the team with more complex transactions, • Providing marketing support e.g. writing copy and reports, updating literature, seeking out networking opportunities etc., • Achieving budgeted hours and fees for the year as a minimum, • Willing to spend time with clients on short-term secondments if required, • Supporting the team in delivering the core principles of investors in clients to deliver exceptional client service, • Undertaking legal research both as requested and on own initiative, • Undertaking any other duties as required, commensurate with the level of the post What technical skills are required for someone to be successful and enjoy the role? • Excellent legal drafting skills: able to provide clear, concise and commercially relevant solutions, explaining/advising succinctly on difficult and complex areas whilst winning client confidence and being aware of potential conflicts, • Keen to maintain personal development and take advantage of training opportunities, keeping up to date with legal issues, law reports and journals together with legal developments and government policy within relevant sectors, • Good IT and keyboard skills, electronic time recording and case management systems Who would be a good fit for this role? As part of the Corporate Real Estate – Retail team, you’d be expected to have the following skills and experience: • A team player with high levels of personal commitment and initiative, recording time promptly to meet financial goals with a good track record in achieving, • Flexible, ambitious, focused, results oriented with a track record of having taken responsibility for developing business, • Strong organisational skills and experience of project management and delivering process efficiencies, • Attention to detail tempered by a commercial approach, managing own time effectively and able to work on own initiative whilst contributing to a positive team spirit, • Willing to spend time if required in the firm's Birmingham, Nottingham, London, Cardiff and Manchester offices, or on short-term secondments with clients, • An effective communicator and negotiator able to establish and maintain harmonious and professional relationships with clients and colleagues, • Able to adopt a common sense/commercial approach with attention to detail, • Keen to develop over a period of time with a willingness and ability to learn

A client within the Public Sector based in Devon is currently recruiting for an Estates Surveyor to join their Corporate Property team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a landlord, tenant and commercial property environment. The Role Key purpose of the role is the commercial estate management of the Council’s diverse commercial property portfolio and providing property advice to other service units. Key responsibilities will include but not be limited to: • Undertaking valuations and negotiations on leases, licences, rent reviews, lease renewals, acquisitions and disposals, • Overseeing day-to-day property management including service charges, consents, dilapidations and tenant management, • Providing property management advice across the Council, • Supporting and mentoring Assistant Estates Surveyors in their caseload and professional development, • Preparing reports, valuations and recommendations in line with property law and council policies The Candidate To be considered for this role you will require: • Membership of the Royal Institution of Chartered Surveyors (MRICS/FRICS), • Eligibility as a RICS Registered Valuer, • Supervisory or mentoring skills, • Experience working with public or voluntary sectors, • Awareness of Health & Safety legislation in property management The client is looking to move quickly with this role and as such are offering £400 per day Umbrella LTD Inside IR35 (approx. £300 per day PAYE). How to Apply If this position sounds of interest, email a copy of your up-to-date CV to or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail. Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region. Referral Bonus If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.