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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team’s workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you’ll do * Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. * Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. * Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. * Meet case management SLAs (1 day for high cases, 3 days for all other cases). * Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. * Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. * Ownership for unholding the Associate Support controls. * Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. * Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). * Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). * Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. * Create keying guides to reflect process changes. What We’re Looking For * Existing HR experience/qualification. * Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. * Experience overseeing a team or process. * Experience of working to deadlines, and managing stakeholders. * Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner * Effective questioning skills to help get to the core of the associate’s question. * Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. * Attention to detail to minimise the risk of errors that adversely impact associates. * The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. * Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Job Title: Contact Manager Salary: Negotiable depending on experience Benefits: 28 days annual leave (inclusive of Bank Holidays) rising by a day per year up to 5 years, option to buy further weeks annual leave. Company pension, free parking and cold/hot drinks. Hours: Monday to Thursday 07:45 to 16:30 with 30 min for lunch. Friday 07:45 to 14:30 with 30 min lunch. Role Purpose Reporting to the Chief Operating Officer you will lead a team of engineers and coordinators. Managing all aspects of the Contracts Department, you will coordinate resources and communicate effectively with customers, suppliers and internal stakeholders ensuring projects are delivered on time, within budget, and to the highest quality and safety standards. The Contracts Manager is a key member of Newgate’s management team, you will collaborate with all areas of the business and should be prepared to take initiative, whilst continually improving processes and operational activity. Job Duties Maintain the highest standard of customer relationship, service and professionalism at all times. Work with all relevant staff and departments to process all contracts in a diligent manner and within the accepted time scales, costs, customer’s instructions and Codes of Practice. Visit sites as required and to liaise with customers. Prog...

Social Value Officer Mobile - Gloucester / Nottingham / Lincoln £36,000 + Company Car Brief Social Value Officer needed for a large well known Facilities Management organisation based on a mobile basis covering Gloucester / Nottingham / Lincoln who are looking to employ an experienced and well-rounded Social Value Officer that takes pride in their work. Benefits Salary: £33,000 - £36,000 per annum 24 day's holidays Pension Plan Career Progression What the role entails: Some of the main duties of the Social Value Officer will include: To co-ordinate and deliver Social Value outputs on multiple contracts in line with bid commitments and agreed timescales. To ensure Social Value commitments on all regional projects are effectively and accurately recorded and reported consistent with internal processes To support with content for Bids and Tenders aligned to regional and client objectives and priorities To promote SV activity internally and externally to support understanding and buy-in Maximise internal and external awareness of SV successes (eg Social Media) Accurately record all activity on internal trackers and AIMS Where required, represent the company on local focus groups in association to education, employment and skills developments and opportunities What experience you need to be the successful Social Value Officer: Good at developing and maintaining relationships with wide ran...

Are you ready to make a genuine impact in the community while enhancing your skills? A leading company in the Facilities Management industry is hiring a Social Value Officer in Nottinghamshire to coordinate and deliver vital social outputs across multiple contracts. The Role As the Social Value Officer, you’ll: • Coordinate and deliver Social Value outputs on multiple contracts in line with bid commitments. • Ensure all Social Value commitments on projects are accurately recorded and reported. • Support content preparation for bids and tenders aligned with client priorities. • Promote social value activities internally and externally for greater impact. • Maximise awareness of Social Value successes through effective communication strategies. You To be successful in the role of Social Value Officer, you’ll bring: • Experience in developing and maintaining relationships with diverse stakeholders. • Confidence in producing and analysing numerical data. • Capability to manage multiple projects and prioritise workload effectively. • Knowledge of Social Value legislation in the UK & Ireland. • Familiarity with Apprenticeship Schemes in the UK & Ireland. What's in it for you? This is a forward-thinking organisation committed to social value and community engagement. The company promotes a collaborative culture where every team member feels valued and has the opportunity to contribute meaningfully to projects. This role offers a competitive salary along with benefits such as: • A company vehicle for travel. • Flexible working arrangements to support work-life balance. • A supportive environment that encourages team collaboration and effort. Apply Now! To apply for the position of Social Value Officer, click ‘Apply Now’ and send your CV to Kelsey Gwilliam. Interviews are taking place now, don’t miss your chance to contribute to meaningful change

Locum Legal Counsel / Contracts Officer - University. Locum Legal Counsel / Contracts Officer - University. Job Title: Locum Legal Counsel / Contracts Officer - University.

Company description:Oxford Biomedica is a quality and innovation-led viral vector CDMO that enables its clients to deliver life-changing therapies to patients around the world.One of the original pioneers in cell and gene therapy, Oxford Biomedica has more than 30 years of experience in viral vector

Experienced Digital Contracts Officer required for an immediate start!- 3-6 months- Flexible day rate inside IR35- Immediate start available- Hybrid working (South East)- Once per week on siteRequirements:Experience mana

We are urgently looking for a number of Security Officers to join our team in London starting at the end of this month.

Location: Aylesford / Hybrid Salary/package: £ 31,680 per annum (pro rata) Contract type: 18 Month Fixed Term Contract/Maternity Cover Hours: Part time, 32 hours per week Are you ready to make a real impact in education finance? Step into the role of Senior Contracts Officer and help shape the fina

KS1 & KS2 Teaching Assistant – Beeston & Chilwell (Nottingham).Beeston & Chilwell, Nottinghamshire.Key Stage 1 & Key Stage 2 Teaching Assistant.We are looking for a motivated and reliable Teaching Assistant to support pupils across Key Stage 1 and Key Stage 2 in schools based in th

SEND Care & Learning Assistant – Northumberland (Full-Time).Looking for a role where your care experience can go further?.We are recruiting a full-time SEND Care & Learning Assistant in Northumberland within a specialist setting supporting learners with additional needs.This is a role that

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

This is a casual, part-time role offering flexible working.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a

Senior Care Assistant - Chipstead.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

Senior Care Assistant - Chorleywood.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every

Electrical Contracts Manager (M&E / MEP). Negotiating contracts with end using clients & suppliers. Experienced in delivering Electrical Contracts / Projects worth up to £1M+.

The key purpose of a Field Care Supervisor (FCS) in our community care service is to ensure that high-quality, person-centred care is consistently delivered to clients in their own homes.Their role bridges the gap between care staff, clients, and management.To support with adhering to the high compl

Creative Support is seeking an enthusiastic and experienced Team Leader with a strong understanding of learning disabilities, physical disabilities, complex health needs and autism.This is an exciting opportunity to join our dedicated team in the Dudley area, leading high-quality supported living s

Our Client, a Greater Manchester council, is seeking an Assistant Team Manager to join their Integrated Care Team.Fantastic payrate of up to £37 per hour!.Are you an Adult's Social Worker, passionate about making a difference in your community?.Do not miss out on this fantastic opportunity!.Respons

Team Leader- Greater Manchester.Annual £100 bonus for each year of service this will be given on your start date.Referral a friend who passes probation £150.Time and a half for working on specific bank holidays (Christmas Day, Boxing Day, and New Year's Day).To join a team of residential care staf

Accommodation Cleaner - Hayling Island - Hayling Island, Hampshire .Job title – Accommodation Cleaner.Location – Meadow Bay Villages, Hayling Island Holiday Park, Hayling Island, PO11 0QS.Part Time, Seasonal, Mondays & Fridays with possible overtime.We are looking for part time accommodation

SEN Support Assistant / Educational Healthcare Assistant.We are currently recruiting dedicated and compassionate SEN Support Assistants / Educational Healthcare Assistants to work on a day-to-day basis across schools in East Lancashire.This is a flexible role supporting pupils with a range of specia

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

We are looking for dedicated and experienced.Green Gables is a beautiful home set within mature gardens close to local parks and surrounded by farmland.This idyllic location is one of the people we support to enjoy.With 28 rooms with aspects over the gardens or surrounding farmland the home has crea

EYFS Teaching Assistant – NG2 Area (Nottingham).We are looking for a caring and enthusiastic EYFS Teaching Assistant to join a friendly and supportive primary school in the NG2 area.This role involves working closely with children in Nursery or Reception, supporting their early development through

Office-based initially, with hybrid working available after successful probation.An established and respected organisation are seeking a Payroll Team Leader to join their impressive payroll department in Chard.This role is ideal for an experienced payroll professional who enjoys leading a team, main

Corporate Travel Team Leader – Healthcare Team.Remote | £50,000–£53,000 + excellent benefits.We’re looking for a highly experienced Corporate Travel Team Leader with a strong background managing Pharmaceutical or Healthcare client accounts.Due to the strict governance, compliance and special

As a Team Leader you will be the strong right arm to your store manager and empowered to run the unit like its yours.The role is simple, to be an enthusiastic leader and brand ambassador to work within the nations favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering

Are you an experienced Warehouse Team Leader, Warehouse Supervisor or experienced Warehouse person looking for a new challenge?.My client is currently looking to recruit an experienced warehouse person to manage their goods inwards, picking, dispatch, stores and general warehouse operations.Your res

Are you a positive, caring and compassionate role model looking for an exciting, new career opportunity providing invaluable support to children and young people?.We are looking for a Children's Residential Team Leader who is caring and compassionate individuals with the desire to make a positive di

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.From every day life, to changing someone's world.Ready for a New Challenge? Become a Care Team Leader with Lifeways in Inverness.Are you an experienced care professional looking

Do you have the skills to fill this role Read the complete details below, and make your application today.Are you a positive, caring and compassionate role model looking for an exciting, new career opportunity providing invaluable support to children and young people?.We are looking for a Children a

Join a Growing Food Production Team in Taunton.We're looking for a reliable and proactive.This role is ideal for someone with production experience who enjoys leading a team, maintaining high standards and thrives in a fast-paced environment.Leading and supervising a team of production operatives to

Is this the role you are looking for If so read on for more details, and make sure to apply today.We are looking for an experienced, positive and enthusiastic Night House Manager that will be able to support their allocated staff teams through a period of positive change.Ensuring a person centred ap