Trabajos customer relations manager en Reino Unido - Page 2

🌟Property Manager 🌟 📍 Location: Camden & Bermondsey ⏰ Hours: Monday – Friday, 9am – 6pm 💼 Contract: Full-time 💰 Salary: £35k Are you an experienced Property Manager with a passion for high-end customer service? Do you enjoy solving problems, managing properties, and providing an exceptional living experience? Swoop Recruitment is hiring on behalf of a prestigious London-based co-living company that is redefining modern luxury living. We are looking to appoint a dynamic and professional Property Manager to support their growing long let London portfolio. 🔑 The Role: What You’ll Be Doing As a Property Manager, you’ll be the driving force behind property performance and tenant satisfaction. You’ll be based onsite between 2 buildings, supporting both tenants and landlords with a full suite of property services, including: Customer Service & Tenancy Support • Respond to all tenant and landlord communications within 24 hours, • Manage all incoming calls, ensuring no queries go unanswered, • Organise and oversee property maintenance and repairs to the highest standards, • Monitor health, safety, fire and risk compliance — especially in HMO properties, • Conduct virtual pre-tenancy and monthly property inspections, • Coordinate vacate dates, inspections, and deposit returns, • Build and maintain positive relationships with landlords, • Ensure legal documents are issued correctly (e.g., renewals, penalties, termination fees), • Liaise with trusted contractors to secure quotes and manage works, • Approve invoices and resolve discrepancies professionally, • Ensure only vetted, approved contractors are engaged 🎯 What We’re Looking For ✔️ Experience: • 1+ years in residential long let property management experience, • Responsible for manging your own portfolio of properties, • Hands-on experience with maintenance, tenant complaints, and tenancy processes ✔️ Soft Skills: • Polished, professional communication, • Excellent attention to detail, • Confident problem-solver, able to work independently 💡 Why Join This Team? 🚀 Career Progression – Be part of a company that invests in training and upskilling 💼 Prestige Clients – Work with a premium UK brand delivering excellence in co-living 👥 Supportive Team – Join a dynamic, fast-paced environment where your expertise is valued 💰£35k per month starting salary Click Apply Now and send us your CV detailing your relevant experience. 📩 Apply now and take the next step in your career with an exciting international opportunity!

Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

People Partner- 12 month FTC (maternity cover) VML Department: People Location: London, United Kingdom Requisition ID: 10982 Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Role: People Partner Line Manager: People Director Contract: 9-12 month FTC (maternity cover) We're seeking a strategic and influential People Partner at VML to be a key member of our team. You'll serve as a trusted advisor to business leaders, ensuring our people strategies directly advance our overall objectives. This role is dedicated to fostering a high-performing, engaged, and inclusive work environment for all employees. Bring your HR expertise to provide strategic guidance, grow our talent, and champion continuous cultural improvement. You’ll be responsible for: • Strategic business partnership to your designated client groups, developing a deep understanding of their goals, challenges, and opportunities., • People strategy development & implementation, by collaborating with senior leaders in your client group to develop and implement people strategies that support business objectives, including talent planning, development, performance management, and employee engagement., • Talent management & development, by leading talent management initiatives, including succession planning, people development, and supporting career pathways, to ensure a pipeline of high-potential employees., • Performance management leadership, guiding and supporting leaders in implementing effective performance management practices, including goal setting, performance reviews, and development planning., • Employee relations expert, providing expert guidance and support to managers on complex employee relations matters, ensuring fair and consistent approach to our policies and mitigating risk., • Change management leadership, by leading and supporting change management initiatives, ensuring effective communication, employee engagement, and successful implementation., • Employee engagement & culture building by developing and implementing initiatives to foster employee engagement, promote a positive and inclusive work environment, and strengthen our company culture., • Data-driven insights, by utilising data and analytics to identify trends, measure the effectiveness of People initiatives, and make data-driven recommendations for improvement., • Compensation & benefits strategy, collaborating with the People Ops team to develop and implement competitive compensation and benefits programs that attract and retain top talent., • Legal compliance, ensuring compliance with all applicable employment laws and regulations, and mitigating risks., • Collaboration & teamwork, working collaboratively with the wider People team and agency leaders to achieve shared goals and objectives. What You'll Bring: • Strategic HR expert with a deep understanding of HR principles and practices and a proven track record of developing and implementing successful people strategies., • Strong business acumen with a strong understanding of business principles and the ability to align People strategies with business objectives., • Leadership & influence as a trusted People advisor with the ability to influence and inspire others., • Exceptional relationship-building skills and the ability to build trust and credibility with business leaders and employees at all levels., • Excellent written and verbal communication skills, enabling you to communicate effectively with diverse audiences., • Strategic thinking with strong problem-solving and analytical skills., • Experience leading and supporting change management initiatives., • A deep understanding of employee relations principles and best practices., • Data and analytics knowledge to inform HR decisions., • A recent background of People Partnering in a complex business., • Level 7 CIPD or equivalent We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP Agency. For more information, please visit ___, and follow VML on our social channels via ___, ___, and ___.

ABOUT THE ROLE We are recruiting an experienced General Manager to lead the day-to-day and strategic operation of a leading late-night events venue, Colour Factory. This senior post carries full responsibility for operational delivery, licensing and compliance, financial control, staff leadership, facilities, bar operations, and external stakeholder management. The remit includes shaping culture, setting standards, and ensuring the venue runs safely, efficiently, and to a consistently high level for artists, audiences, partners, and neighbours. Experience overseeing food court or kitchen operations, including multiple traders and food hygiene compliance, is desirable but not essential. KEY RESPONSIBILITIES Operational leadership • Act as the central point of coordination for all departments, ensuring smooth pre-event, live, and post-event operations., • Hold or obtain DPS status, uphold the premises licence, and ensure conditions are met at all times., • Lead incident management and post-incident follow up, including statements, reports, evidence collation and authority liaison., • Maintain robust SOPs for opening, trading, cash handling, alcohol service, guestlists, queues, searches and close-down., • Safeguard the customer journey from entry to exit, including show calls, changeovers and EOP sign-off. Staffing, leadership and people operations • Build, lead, and motivate high-performing teams across bars, floor, technical, production, security, ticketing and office., • Oversee recruitment, onboarding, induction, rota planning, and training matrices; coordinate payroll inputs and approvals., • Run performance management, 1-to-1s, and development plans; manage conduct, capability, and grievance processes in line with policy., • Maintain accurate personnel records, right-to-work checks, and training certification logs. Diversity, equity, inclusion, accessibility and neurodivergence • Champion an inclusive, respectful workplace and audience environment., • Demonstrate awareness of and sensitivity to POC and LGBTQIA+ communities, accessibility needs, and neurodivergence in staff and audiences., • Embed fair recruitment, training, progression, and representation practices., • Ensure welfare, safeguarding, and safer-spaces policies are visible, understood, and enforced. Finance, controls and administration • Own the day-to-day financial controls: daily takings, safe counts, floats, tills, cash lifts, variances and end-of-night sign-offs., • Oversee reconciliations, supplier invoices, payment runs, and aged payables; track accruals and event settlements., • Monitor labour, GP, stock variance, and wastage; implement cost controls without compromising standards., • Maintain structured logs for ordering, purchasing, maintenance, incidents, and complaints., • Prepare weekly ops summaries and monthly reports for the Managing Director and where relevant, investors or a board. Food and beverage oversight • Lead bar operations, cellar and dispense standards, stock controls, deliveries, line checks, and product quality., • Desirable experience: oversight of food courts and kitchens, coordinating multiple traders, service standards, allergen management, and food hygiene compliance., • Uphold Challenge 25, intoxication management, and refusal logs; monitor pour policy and waste. Venue, facilities and technical • Keep the venue safe, clean, and guest-ready; set standards for presentation and housekeeping., • Manage planned and reactive maintenance with contractors; keep asset registers and service schedules up to date., • Ensure statutory compliance and inspection cycles are current: fire alarms and emergency lighting, extinguishers, PAT, EICR, gas safety where applicable, water hygiene, first aid kits and accident books, CCTV uptime and retention. Sales, marketing and event support • Support programming, advancing, and event delivery, coordinating with promoters, agents, artists, and partners., • Contribute to audience development, customer communications, and on-the-night execution to protect brand reputation., • Provide accurate post-event feedback on operations, staffing, and bar performance to inform continuous improvement. Community, neighbours and authorities • Represent the venue at Pubwatch or Clubwatch, licensing and police meetings and local forums., • Maintain professional relationships with the licensing authority, police, EHO and other regulators., • Proactively manage neighbour relations, including noise management, dispersal and complaints handling. Legal and compliance framework You will ensure compliance with relevant UK legislation and best practice, including: • Licensing Act 2003 and premises licence conditions, • Health and Safety at Work etc. Act 1974, Management of Health and Safety at Work Regulations, • RIDDOR and accident reporting requirements, • Fire Safety Order, emergency lighting and alarm testing regimes, • Food Safety Act and Food Hygiene Regulations where food traders operate, • GDPR and data protection, CCTV usage and retention, • Smoke-free legislation, drugs policy, and safer-spaces policies, • SIA deployment and record keeping for contracted security Systems and tools Experience with modern venue and hospitality systems is expected. Useful platforms include: POS and PDQ systems, ticketing and guestlist tools, workforce management and rota software, stock and inventory platforms, digital incident logs, and document control. Familiarity with Resident Advisor or Eventbrite style ticketing, and Deputy or similar workforce tools, is advantageous. Core outcomes and KPIs • Beverage gross profit within target, with controlled wastage and stock variance within tolerance., • Labour cost as a percentage of net sales within budget, with accurate rota forecasting., • Cash and till variances within tight limits, with prompt investigation and resolution., • Zero critical compliance failures, passing internal audits and authority inspections., • Incident rate managed and reported, with clear corrective actions., • Event delivery on time and to specification, with positive artist and promoter feedback., • Staff retention, training completion, and engagement at healthy levels., • Neighbour and authority relationships maintained with minimal complaints., • Accurate and timely weekly and monthly reporting to the Managing Director. Essential Knowledge, skills and experience • Senior leadership experience in hospitality, nightlife, or large-scale venue operations., • Proven operational command during live events, with calm decision-making under pressure., • Strong financial literacy: reconciliations, cash controls, labour management, supplier management, and GP analysis., • In-depth understanding of licensing, DPS responsibilities, alcohol retailing, refusals, and incident recording., • Excellent people leadership: recruitment, induction, rotas, training, performance and conduct management., • Clear, confident communication with staff, artists, promoters, suppliers, neighbours, and authorities., • Track record of implementing SOPs, audits, and corrective action plans., • Commitment to diversity, equity, inclusion, accessibility and neurodivergence awareness. Desirable • Oversight of multi-trader food courts or kitchens, including allergens, HACCP style controls, and EHO liaison., • Experience with workforce management platforms, ticketing systems, POS back-office and digital reporting dashboards., • Knowledge of dance music culture and contemporary audience expectations. Shift expectations and example patterns This is a flexible mix of office hours and late-night event operations. Example patterns are provided for transparency and may vary with business needs. Weeks with major weekend events • Monday: Off, • Tuesday: 10:00 to 18:00 (office-based), • Wednesday: Off, • Thursday: 10:00 to 18:00 (office-based), • Friday, Saturday, Sunday: From 19:00 until close (venue-based) Weeks with weekday events or general operations • Monday: On (office or event-based), • Tuesday: 10:00 to 18:00 (office-based), • Wednesday: On (office or event-based), • Thursday: 10:00 to 18:00 (office-based), • Friday, Saturday, Sunday: From 19:00 until close (venue-based) Days off are balanced across the week depending on weekend commitments. Authority and reporting • Budget holder for day-to-day operational spend within agreed limits., • Approval of rotas, labour targets, and routine purchasing., • Escalation to the Managing Director for capex, contract awards, or non-routine spend., • Weekly operational review with the Managing Director, monthly performance report with KPIs, risks, actions, and forecasts. How to apply Please send a CV and a covering letter outlining your relevant experience and your approach to leading complex late-night venue operations. Include examples of compliance, financial control, people leadership and event delivery that demonstrate impact to

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