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Client Support Manager Location: Yeovil (office-based) | Hours: 08:00–17:00 | Full-time, permanent Salary: £45,000–£50,000 Team: Managing a team of 6 The role The Client Support Manager will lead the day-to-day customer service operation, manage a team of six and support overall customer service performance. Reporting to the CRO, you will ensure customers receive fast, accurate and consistently high-quality service across all channels. This is an office-based role in Yeovil, working 08:00–17:00. High-level customer service focus, ideally contact centre or customer service/ call centre background • Set and maintain clear service standards for response times, accuracy and professionalism., • Build and embed a strong “customer first” culture within the team., • Coach team members in best-practice customer handling, including active listening, empathy, problem-solving and de-escalation., • Ensure consistent, high-quality interactions through the use of agreed processes, templates and guidelines., • Act as the escalation point for complex or complaint cases, resolving issues quickly while protecting customer relationships., • Track error rates, credits/claims and recurring issues, and drive root-cause fixes as part of continuous improvement., • Use customer feedback and data to improve processes and enhance overall service. Key responsibilities • Lead, coach and develop the 6-person Client Support Team, including regular 1:1s and performance reviews., • Coordinate customer and new business appointments with internal Client and Growth teams., • Follow up on quotations and prospects to maximise conversion and support sales targets., • Handle customer queries and complaints via phone, email and online in a professional, customer-centric manner., • Process sales orders, raise purchase orders, set up product codes and obtain supplier quotes., • Maintain accurate CRM/ERP records and order tracking, ensuring data is up to date and reliable., • Identify cross-selling opportunities and support the wider sales team as needed. What we’re looking for • Experience in customer service or client support, ideally in a B2B environment., • Proven experience managing or leading a small team., • Strong communication, relationship-building and negotiation skills., • Highly organised, able to multitask and prioritise in a busy environment., • Good attention to detail and accuracy., • Confident using Microsoft 365 and CRM/ERP systems (training can be provided)., • A customer-first mindset, proactive, resilient and commercially aware. 23 days holiday plus Bank holidays Free Parking Pension Paid Lunch

Job Title: Senior Customer Support Management Professional Location: Yeovil, UK (Hybrid) 3 onsite 2 at home Pay Rate: £24-£30 per hour Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs. About the Role: Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders. You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement. ________________________________________ Key Responsibilities Customer Engagement & Programme Delivery * Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction. * Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management. * Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme. Operational & Supply Chain Interaction * Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets. * Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation. * Support sourcing/procurement-related coordination as required. Process & Continuous Improvement * Identify gaps in current customer support processes and recommend or implement improvements. * Contribute to operational excellence initiatives across customer support, supply chain, and programme functions. Programme Leadership & Reporting * Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure. * Support transformation project reporting, tracking, and governance activity. * Provide timely and accurate updates to the Senior Project Manager and leadership teams. ________________________________________ You Must Have * 3+ years of proven experience in Customer Support Management or a similar customer facing, operational, or programme role * Strong organisational capability, drive, and the ability to work independently. * Experience working with ERP systems (ERP familiarity required; SAP strongly preferred). * Demonstrated ability to build relationships across customers, suppliers, and internal stakeholders. * Ability to work in a fast-paced environment and manage multiple priorities. ________________________________________ We Value * Degree in Business Administration, Supply Chain, Engineering, or a related field. * Aerospace or industrial sector experience (preferred but not required). * Background or exposure to procurement, supply chain, or sourcing (highly desirable). * Strong decision making and problem-solving skills. * High emotional intelligence and strong communication skills. * Passion for exceptional customer service and continuous improvement. Apply Now: If you meet the mandatory requirements and are ready to take the next step in your engineering support career, we would love to hear from you! TPBN1_UKTJ

Senior Customer Support Management Professional Project-Based Contract (6–12 Months) Location: Yeovil – Hybrid (typically 3 days on-site, 2 remote; increased on-site during onboarding) Reporting to: Senior Project Manager – Transformation Projects An established aerospace and industrial organisation is seeking an experienced Senior Customer Support Management Professional to support a high-visibility transformation programme. This is a project-based contract role suited to a confident, customer-focused professional who thrives in complex, fast-paced environments and is comfortable operating with a high degree of autonomy. The role will act as the primary liaison for a key customer escalation, working closely with the customer and coordinating internally across Supply Chain, Engineering, and Programme teams, as well as with external partners such as Ontic. Approximately 60–70% of the role will be customer-facing, with the remainder focused on internal coordination and delivery. Key Responsibilities Customer Engagement & Programme Delivery Lead day-to-day customer relationship management, ensuring high levels of service delivery and satisfaction. Act as the primary point of contact for customer escalations, supporting recovery plans, communication flow, and expectation management. Build strong, trusted working relationships with customer stakeholders and external partners.Operational & Supply Chain Coordination Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery. Liaise proactively with site-based and cross-functional teams to ensure alignment on priorities and risk mitigation. Support sourcing and procurement-related coordination where required.Process Improvement Identify gaps in existing customer support and operational processes, recommending or implementing improvements. Contribute to continuous improvement and operational excellence initiatives across customer support and programme delivery.Programme Leadership & Reporting Operate with minimal supervision, taking ownership of actions and driving them through to completion. Support project reporting, tracking, and governance activities. Provide clear, timely updates to the Senior Project Manager and leadership stakeholders.Essential Experience Minimum 3 years’ experience in Customer Support Management or a similar customer-facing operational or programme role. Strong organisational skills with the ability to work independently and manage multiple priorities. Experience working with ERP systems (SAP strongly preferred). Proven ability to build effective relationships with customers, suppliers, and internal stakeholders. Comfortable working in a fast-paced, change-driven environment.Desirable Degree in Business Administration, Supply Chain, Engineering, or a related discipline. Aerospace or industrial sector experience. Exposure to procurement, sourcing, or supply chain functions. Strong problem-solving and decision-making capability. High emotional intelligence and excellent communication skills. A genuine passion for customer service and continuous improvement.Contract & Working Pattern 6–12 month contract 37 hours per week, core hours 09:00–16:00 (flexibility expected for customer or travel needs) Hybrid working model with increased on-site presence during onboarding and key programme phases Occasional UK travel to customers and suppliers may be requiredRate £24–£30 per hour, depending on experience and ability to add immediate valueTo apply or to discuss the role in confidence, please contact: Ian at Holt Engineering (url removed) (phone number removed)

Job Title: Senior Customer Support Management Professional Location: Yeovil, UK (Hybrid) 3 onsite 2 at home Pay Rate: £24-£30 per hour Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs. About the Role: Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders. You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement. ________________________________________ Key Responsibilities Customer Engagement & Programme Delivery * Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction. * Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management. * Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme. Operational & Supply Chain Interaction * Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets. * Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation. * Support sourcing/procurement-related coordination as required. Process & Continuous Improvement * Identify gaps in current customer support processes and recommend or implement improvements. * Contribute to operational excellence initiatives across customer support, supply chain, and programme functions. Programme Leadership & Reporting * Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure. * Support transformation project reporting, tracking, and governance activity. * Provide timely and accurate updates to the Senior Project Manager and leadership teams. ________________________________________ You Must Have * 3+ years of proven experience in Customer Support Management or a similar customer facing, operational, or programme role * Strong organisational capability, drive, and the ability to work independently. * Experience working with ERP systems (ERP familiarity required; SAP strongly preferred). * Demonstrated ability to build relationships across customers, suppliers, and internal stakeholders. * Ability to work in a fast-paced environment and manage multiple priorities. ________________________________________ We Value * Degree in Business Administration, Supply Chain, Engineering, or a related field. * Aerospace or industrial sector experience (preferred but not required). * Background or exposure to procurement, supply chain, or sourcing (highly desirable). * Strong decision making and problem-solving skills. * High emotional intelligence and strong communication skills. * Passion for exceptional customer service and continuous improvement. Apply Now: If you meet the mandatory requirements and are ready to take the next step in your engineering support career, we would love to hear from you

Client Support Manager Location: Yeovil (office-based) | Hours: 08:00-17:00 | Full-time, permanent Salary: £45,000-£50,000 Team: Managing a team of 6 About our client Our client is a leading specialist in their industry The role The Client Support Manager will lead the day-to-day customer service operation, manage a team of six and support overall customer service performance. Reporting to the CRO, you will ensure customers receive fast, accurate and consistently high-quality service across all channels. This is an office-based role in Yeovil, working 08:00-17:00. High-level customer service focus • Set and maintain clear service standards for response times, accuracy and professionalism. * Build and embed a strong "customer first" culture within the team. * Coach team members in best-practice customer handling, including active listening, empathy, problem-solving and de-escalation. * Ensure consistent, high-quality interactions through the use of agreed processes, templates and guidelines. * Act as the escalation point for complex or complaint cases, resolving issues quickly while protecting customer relationships. * Track error rates, credits/claims and recurring issues, and drive root-cause fixes as part of continuous improvement. * Use customer feedback and data to improve processes and enhance overall service. Key responsibilities • Lead, coach and develop the 6-person Client Support Team, including regular 1:1s and performance reviews. * Coordinate customer and new business appointments with internal Client and Growth teams. * Follow up on quotations and prospects to maximise conversion and support sales targets. * Handle customer queries and complaints via phone, email and online in a professional, customer-centric manner. * Process sales orders, raise purchase orders, set up product codes and obtain supplier quotes. * Maintain accurate CRM/ERP records and order tracking, ensuring data is up to date and reliable. * Identify cross-selling opportunities and support the wider sales team as needed. What we're looking for • Experience in customer service or client support, ideally in a B2B environment. * Proven experience managing or leading a small team. * Strong communication, relationship-building and negotiation skills. * Highly organised, able to multitask and prioritise in a busy environment. * Good attention to detail and accuracy. * Confident using Microsoft 365 and CRM/ERP systems (training can be provided). * A customer-first mindset, proactive, resilient and commercially aware. 23 days holiday plus Bank holidays Free Parking Pension Paid Lunch

Morson Talent currently have an opportunity available for an Availability Officer to work on the behalf of one of our prestigious Aerospace clients in Yeovil, Somerset. You will be responsible for delivering a full range of responsive, customer focused goods and services which: Existing customers recognise as excellent and therefore wish to deal with us over a widening range of support services as their preferred supplier For potential customers will be a positive discriminator in procurement decisions relating to our products. Providing turnover and growth as a result of excellent performance, through innovation of products, business processes and people. To create a Customer Support capability which: Is dedicated to customer satisfaction at all levels. Is committed to continuous performance improvement at all levels. Has developed an effective, responsible customer support organisation, perceived as excellent by our customers. MAIN ACTIVITIES AND TASKS General The Availability Officers’ role is significantly important in delivering and managing the Material Service element of an IOS, traditional order book or article availability contract. Both types of contracts are normally high value and a high percentage of the contract value relates to the Material Service element which directly relates to the process that will be supported by the SLICT Availability Officer. It is therefore vital that this role is executed to the highest level of personal performance and is Customer service delivery focused. Direct line reporting will be to the Availability Manager for IOS contracts or SLICT Team Leader for Milex contracts. As IOS contract provides an output performance based service to the UK MoD for through life of the platform normally contracted in price periods determined by the customer project team. A traditional order book contract may have elements of article availability. TAT measure and in some cases a hybrid IOS arrangement and the contracting period can differ from customer to customer. This role is uniquely placed to deliver the contracted material service element to the customer whilst achieving cost savings and therefore maximising profit margins. The role will necessitate engaging with both internal stakeholders and organisations to ensure timely delivery of the contracted service and outputs. Develop and maintain the customer relationships required to support the delivery of the contract, ensuring a close liaison is established with representatives within the customer domain. Team The Availability Officer will form part of the Availability team. Develop an efficient and effective relationship with the core MS organisation to ensure the present and future supply requirements are met. When material supply issues are encountered, ensure that you take ownership of the problem and drive all areas of the business to a satisfactory solution. All employees must operate in a safe working environment. This will be done by ensuring that the necessary H&S processes and procedures are adhered to whether they are internal or customer requirements. Attend and input into regular personnel and departmental reviews, support by the formal company annual individual review process. You will identify that the correct resources to carry out the tasks are available and appropriate. Any capacity and capability issues that impact on your ability to discharge specific projects or work packages will be identified and referred to your line manager in a timely and effective manner. Process and Reporting The success of any programme will be measured via formal KPIs or alternative measurement criteria defined by the contract. All contractual reporting must be completed accurately and to deadline. Monitor customer dependencies and escalate to your line manager if this is not met or if customer supplied information is not received. Provide timely advice to your line manager concerning potential supply deficiencies, critical stock shortages, inabilities and other supply related issues and risks. Prepare and, when tasked, deliver presentations to the customer. Have a full understanding both industry and customer processes and statutory, regulatory and governance documentation and criteria. Provide feedback to your line manager with regard to process improvement activities and opportunities for service improvement and best practice principles to maximise efficiency. Process and provide support to customer requirements for demands. Contribute to the internal and external reporting requirements as tasked by you line manager Monitor and execute the customer demands either by managing customer order book or satisfying IOS requirements. Build and maintain good relationships with both internal and external customers and other stakeholder departments Key Skills Capable communicator both orally and in writing with refined interpersonal skills required, interfacing with all levels of industry and customer management structures. Interpersonal and team working skills, required to form effective relationships with Customers, Prime contractor and Sub-Contractor networks. Have developed problem solving techniques able to be applied in an operational environment. In depth knowledge of the customers planning and operational methodologies, organisations and processes relating to material supply and inventory management. Proven team member qualities. Experience Successful track record in logistics management within an aerospace environment. Knowledge of rotary wing support operations, organisation and processes. Knowledge of Logistic and Material supply techniques. Knowledge of the Customer planning and operational activities relating to material supply and inventory management. Hybrid Working Ongoing Contract Mon-Fri : 37 hours p/w Overtime: In usual circumstances, there is opportunity to work overtime per week (up to 10% pre authorised) If you have the required experience for this position, please apply today or contact Chloe Cox on (phone number removed) for further information

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