Customer Service Manager
10 days ago
Aberdeen
Customer Service Manager / Customer Operations Manager 11-Month Fixed-Term Contract (Maternity Cover) The Role The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for looking after the team, monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs. Key Responsibilities • Manage and maintain strong customer relationships, providing regular delivery and logistics updates., • Ensure all orders are delivered on time and in full (OTIF)., • Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services., • Update and circulate weekly/monthly order dashboards., • Oversee efficient shipment and invoicing processes., • Provide timely order updates and reports to clients., • Maintain accurate order books and records., • Ensure compliance with export controls and maintain export/licence documentation., • Liaise with internal departments to ensure customers have the latest and most accurate information., • Uphold compliance across all company policies, procedures, and processes. Skills and Experience • Proven experience in managing teams., • Proven background in customer relationship management and order fulfilment., • Experience using business systems and managing data accurately., • Strong planning and organisational skills, with attention to detail., • Experience leading and motivating teams., • Knowledge of UK and International logistics and export compliance., • Familiarity with HMRC and Dangerous Goods Management (DGM) processes., • Excellent written and verbal communication skills., • Strong time management and prioritisation abilities in fast-paced environments. You will be required to obtain a BPSS clearance; if you do not already hold one.