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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Solutions Architect who is passionate about Cloud and application architecture? Do you have expert knowledge of Salesforce products and are you looking to get involved at the onset of a new platform and have the chance to really make an impact? What you'll do: • Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements. (Sales, Service, Communications, Experience and Marketing Clouds), • Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform., • Employ robust Engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement, working to define and implement best practices across the Salesforce ecosystem., • Perform technical analysis, design and support implementation of changes to Salesforce platform following best practices, leveraging OOTB capabilities and customisation when necessary., • Contribute to improvement of DevOps processes, Ways of Working and tools including scrum, user support, platform security, quality, version control and CI/CD., • Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles., • Manage and train advise a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components - OmniScripts , Data Raptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures. What you'll bring:, • Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud ( Vlocity , CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment., • Experience in design and"development across the Salesforce platform including OmniScripts , Data Raptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart based APIs), Lightning Web Component Framework, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with"external systems using SOAP, REST, BULK, Platform events and Streaming APIs., • Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation., • Good knowledge of industry CPQ offerings such as Assetization , Product lifecycle management, Digital Commerce/Cart based APIs and external APIs., • Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns that have been successfully delivered to customers . Knowledge of TOGAF principals would be advantageous . The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Solutions Architect who is passionate about Cloud and application architecture? Do you have expert knowledge of Salesforce products and are you looking to get involved at the onset of a new platform and have the chance to really make an impact? What you'll do: • Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements. (Sales, Service, Communications, Experience and Marketing Clouds), • Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform., • Employ robust Engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement, working to define and implement best practices across the Salesforce ecosystem., • Perform technical analysis, design and support implementation of changes to Salesforce platform following best practices, leveraging OOTB capabilities and customisation when necessary., • Contribute to improvement of DevOps processes, Ways of Working and tools including scrum, user support, platform security, quality, version control and CI/CD., • Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles., • Manage and train advise a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components - OmniScripts , Data Raptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures. What you'll bring:, • Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud ( Vlocity , CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment., • Experience in design and"development across the Salesforce platform including OmniScripts , Data Raptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart based APIs), Lightning Web Component Framework, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with"external systems using SOAP, REST, BULK, Platform events and Streaming APIs., • Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation., • Good knowledge of industry CPQ offerings such as Assetization , Product lifecycle management, Digital Commerce/Cart based APIs and external APIs., • Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns that have been successfully delivered to customers . Knowledge of TOGAF principals would be advantageous . The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better . And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Sky are developing a cutting-edge AI Operations platform that supports large-scale streaming, content delivery, and live services across the Sky and NBCUniversal ecosystems. We are looking for a Senior Engineer who is passionate about comples systems and the advancement toward AI-assisted operations. This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST. What you'll do • Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers, • Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows, • Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation, • Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks, • Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance, • Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues, • Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems, • Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support. What you'll bring, • Hands-on experience developing infrastructure-as-code ( IaC ) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis, • Proficie ncy in programming languages such as Golang and Python, • Proven expertise in building and scaling automated testing ecosystems on AWS , with the ability to design comprehensive test suites-including unit, integration, and API testing, • Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows, • Strong knowledge of REST APIs, i ncluding API design, versioning, and integration, with experience using low-code / no-code automation platforms, • Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support, • Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation, • Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management, • Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques, • Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform Team overview You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide. The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work. Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. The Content System Engineering team is at the cutting-edge of the latest content management and content processing systems. We are extremely passionate about what we do and have an exciting opportunity to hire a 24/7 shift-based Content Systems Support Engineer who will be able to resolve incidents to ensure our systems are operating as efficiently as possible. What you'll do: • Provide 24/7/365 support for content processing systems, ensuring platform stability and timely incident resolution, • Lead initial investigations into technical issues, particularly within Media Asset Management (MAM) systems and interconnected broadcast workflows, liaising with system specialists when deeper expertise or escalation is required, • Monitor platform performance to predict and prevent issues, contributing to high service availability and customer satisfaction, • Collaborate with system owners, engineering teams, and operational staff to support a wide range of systems and projects, ensuring smooth handovers and effective problem-solving, • Document findings and resolutions to support continuous improvement and knowledge sharing across the team, • Operate effectively in a globally distributed team, supporting both local and international operationsWhat you'll bring, • Strong analytical and problem-solving skills, with a proactive approach to technical issue resolution, • Good understanding of Linux and Windows environments., • Experience in coding or scripting. (python / bash), • Understanding of content management and MAM systems., • Experience working with AWS infrastructure and services., • Strong stakeholder communicationHow you'll work: In this role you will work onsite, in a 24/7 shift environment, including nights, weekends, and holidays, 5/4 days on and off. Early shift : 7am - 7pm Mid shift : 10am - 10 pm Night shift : 7pm - 7am The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place!, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences! Team overview" Content technology and innovation" Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content." Inclusion & how you'll work" We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can." We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process." Your office space:" Osterley:"Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers."On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon." We'd love to hear from you"" Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next."" But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet." If you believe in better, we'll back you all the way." Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better . And we make it happen . Better content . Better products. And better careers . Working in Tech, Product or Data at Sky is about building the next and the new . From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still . We optimise and innovate . We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky . The Monitoring Senior Software Developer plays a key role in designing , implementing , and maintaining advanced monitoring solutions across broadcast and media systems . Working within a cross- functional engineering team, this role focuses on developing scalable , reliable , and customizable monitoring tools , such as Dataminer and other platforms , to ensure high service availability and operational efficiency . What you'll do: • Design and develop advanced monitoring solutions using platforms like Dataminer , Grafana , and custom integrations across broadcast and media infrastructures ., • Implement and maintain real- time monitoring and observability across broadcast and media systems , ensuring high availability and performance., • Collaborate with cross- functional teams to define monitoring requirements and translate them into scalable , reusable and innovative technical solutions ., • Integrate monitoring tools with CI/CD pipelines , infrastructure as code , and automation frameworks ., • Develop and maintain dashboards and alerting rules to support proactive incident detection and resolution., • Apply DevOps and SRE principles to improve system reliability , reduce toil , and enhance operational workflows ., • Contribute to the evolution and the optimization of monitoring architectures , adopting modern development practices such as containerization , microservices , and API- first design., • Participate in code reviews , technical discussions , and continuous improvement initiatives within the team., • Support the onboarding and customization of third-party monitoring solutions and external components , ensuring seamless integrati on with existing infrastructure ., • Play a key role in connecting strategy and analysis wit development and platform operations , fostering alignment and shared ownership throughout the entire monitoring lifec ycle -from requirement definition to solution design and implementation . What you'll bring :, • Solid understanding of DevOps practices, including CI/CD, infrastructure as code, versioning and automation., • Expertise with DevOps and cloud-native tools., • Proficiency in scripting and programming languages such as C# and Python., • Familiarity with SRE principles, especially around observability, incident response, and reducing operational toil., • Knowledge of containerized environments (e.g., Docker, Kubernetes) and cloud-native architectures., • Familiarity in developing and integrating monitoring solutions, ideally with tools like Dataminer, Grafana, or similar platforms., • Experience working with APIs, telemetry systems, and data pipelines for metrics and logs., • Ability to design and maintain custom dashboards, alerting logic, and monitoring workflows., • Proven drive for continuous improvement and system reliability, excellent communication skills for effective cross-team collaboration and mentorship, and the strategic vision necessary to develop future-proof solutions. Team overview : CONTENT TECHNOLOGY AND INNOVATION Our Content Technology and Innovation team delivers high- quality content to homes, customer devices, businesses and commercial partners across our European markets . With over 2500 colleagues from around the world , we combine our strategic insights , engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content . The rewards There's one thing people can't stop talking about when it comes to # LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work : Recognised by The Times and Stonewall , we take pride in our approach to diversity and inclusion . Investing in society , fighting racial injustice and setting ambitious targets for representation at Sky . We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home . You'll find out more about what hybrid working looks like for your role later on in the recruitment process . Your office space : Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station . Or you can hop on one of our free shuttle buses that run to and from Osterley , Gunnersbury , Ealing Broadway and South Ealing tube stations . There are also plenty of bike shelters and showers . On campus, you'll find 13 subsidised restaurants , cafes , and a Waitrose . You can keep in shape at our subsidised gym , catch the latest shows and movies at our cinema , get your car washed , and even get pampered at our beauty salon. We'd love to hear from you Inventive , forward-thinking minds come together to work in Tech, Product and Data at Sky . It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it , too . We embrace each other's differences . We support our community and contribute to a sustainable future for our business and the planet. If you believe in better , we'll back you all the way . Just so you know : if your application is successful , we'll ask you to complete a criminal record check . And depending on the role you have applied for and the nature of any convictions you may have , we might have to withdraw the offer .

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Solutions Architect who is passionate about Cloud and application architecture? Do you have expert knowledge of Salesforce products and are you looking to get involved at the onset of a new platform and have the chance to really make an impact? What you'll do: • Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements. (Sales, Service, Communications, Experience and Marketing Clouds), • Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform., • Employ robust Engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement, working to define and implement best practices across the Salesforce ecosystem., • Perform technical analysis, design and support implementation of changes to Salesforce platform following best practices, leveraging OOTB capabilities and customisation when necessary., • Contribute to improvement of DevOps processes, Ways of Working and tools including scrum, user support, platform security, quality, version control and CI/CD., • Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles., • Manage and train advise a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components - OmniScripts , Data Raptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures. What you'll bring:, • Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud ( Vlocity , CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment., • Experience in design and"development across the Salesforce platform including OmniScripts , Data Raptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart based APIs), Lightning Web Component Framework, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with"external systems using SOAP, REST, BULK, Platform events and Streaming APIs., • Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation., • Good knowledge of industry CPQ offerings such as Assetization , Product lifecycle management, Digital Commerce/Cart based APIs and external APIs., • Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns that have been successfully delivered to customers . Knowledge of TOGAF principals would be advantageous . The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. • Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in, • Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams, • Own end to end initiatives for growth and improved P&L performance, • Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis, • Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders, • Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery, • Identify reporting needs and build tableau dashboards for all levels of stakeholders to useWhat you'll bring: First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you. • You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first, • You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance, • You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important, • You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision, • You'll have some experience with GenAI-driven automations that reduce manual analysis time and free up capacity for higher-value commercial strategy work, • You'll be excellent at collaborating with stakeholders, and skilled at communicating up, down and across the organisation, • You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journeyTraits we look for:, • Energy - thrives in a fast-paced environment, • Inquisitive - naturally curious and wants to find out more about what's driving performance and customer behaviour, • Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work onTeam overview: Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You'll work really closely with the product P&Ls, -pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiencesHow you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Solutions Architect who is passionate about Cloud and application architecture? Do you have expert knowledge of Salesforce products and are you looking to get involved at the onset of a new platform and have the chance to really make an impact? What you'll do: • Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements. (Sales, Service, Communications, Experience and Marketing Clouds), • Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform., • Employ robust Engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement, working to define and implement best practices across the Salesforce ecosystem., • Perform technical analysis, design and support implementation of changes to Salesforce platform following best practices, leveraging OOTB capabilities and customisation when necessary., • Contribute to improvement of DevOps processes, Ways of Working and tools including scrum, user support, platform security, quality, version control and CI/CD., • Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles., • Manage and train advise a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components - OmniScripts , Data Raptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures. What you'll bring:, • Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud ( Vlocity , CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment., • Experience in design and"development across the Salesforce platform including OmniScripts , Data Raptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart based APIs), Lightning Web Component Framework, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with"external systems using SOAP, REST, BULK, Platform events and Streaming APIs., • Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation., • Good knowledge of industry CPQ offerings such as Assetization , Product lifecycle management, Digital Commerce/Cart based APIs and external APIs., • Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns that have been successfully delivered to customers . Knowledge of TOGAF principals would be advantageous . The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Solutions Architect who is passionate about Cloud and application architecture? Do you have expert knowledge of Salesforce products and are you looking to get involved at the onset of a new platform and have the chance to really make an impact? What you'll do: • Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements. (Sales, Service, Communications, Experience and Marketing Clouds), • Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform., • Employ robust Engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement, working to define and implement best practices across the Salesforce ecosystem., • Perform technical analysis, design and support implementation of changes to Salesforce platform following best practices, leveraging OOTB capabilities and customisation when necessary., • Contribute to improvement of DevOps processes, Ways of Working and tools including scrum, user support, platform security, quality, version control and CI/CD., • Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles., • Manage and train advise a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components - OmniScripts , Data Raptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures. What you'll bring:, • Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud ( Vlocity , CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment., • Experience in design and"development across the Salesforce platform including OmniScripts , Data Raptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart based APIs), Lightning Web Component Framework, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with"external systems using SOAP, REST, BULK, Platform events and Streaming APIs., • Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation., • Good knowledge of industry CPQ offerings such as Assetization , Product lifecycle management, Digital Commerce/Cart based APIs and external APIs., • Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns that have been successfully delivered to customers . Knowledge of TOGAF principals would be advantageous . The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Solutions Architect who is passionate about Cloud and application architecture? Do you have expert knowledge of Salesforce products and are you looking to get involved at the onset of a new platform and have the chance to really make an impact? What you'll do: • Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements. (Sales, Service, Communications, Experience and Marketing Clouds), • Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform., • Employ robust Engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement, working to define and implement best practices across the Salesforce ecosystem., • Perform technical analysis, design and support implementation of changes to Salesforce platform following best practices, leveraging OOTB capabilities and customisation when necessary., • Contribute to improvement of DevOps processes, Ways of Working and tools including scrum, user support, platform security, quality, version control and CI/CD., • Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles., • Manage and train advise a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components - OmniScripts , Data Raptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures. What you'll bring:, • Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud ( Vlocity , CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment., • Experience in design and"development across the Salesforce platform including OmniScripts , Data Raptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart based APIs), Lightning Web Component Framework, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with"external systems using SOAP, REST, BULK, Platform events and Streaming APIs., • Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation., • Good knowledge of industry CPQ offerings such as Assetization , Product lifecycle management, Digital Commerce/Cart based APIs and external APIs., • Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns that have been successfully delivered to customers . Knowledge of TOGAF principals would be advantageous . The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Monitoring Development & Integration Manager is responsible for leading the design, development, and integration of advanced monitoring solutions across broadcast and media systems. Their expertise in video technology and in monitoring, coupled with strong leadership and strategic vision, makes them crucial in maintaining our company's competitive edge in delivering reliable broadcast solutions. What you'll do • Lead the development, customization, and integration of monitoring tools such as Dataminer across broadcast and media infrastructures., • Oversee lifecycle management of monitoring tools, including upgrades, performance tuning, and vendor coordination., • Contribute to the overall monitoring strategy, aligning tool development with business goals and operational priorities., • Innovate and Improve: Push the boundaries of current video monitoring by researching and integrating the latest monitoring solutions, and technological advancements to enhance operational efficiency and service excellence., • Connecting strategy and analysis wit development and platform operations, fostering alignment and shared ownership throughout the entire monitoring lifecycle-from requirement definition to solution design and implementation., • Resource Management: Allocate resources effectively, manage budgets for video monitoring projects, and oversee the monitoring engineering team to ensure project goals are met on time and within budget., • Lead Monitoring Initiatives: Direct strategic initiatives focused on defining and implementing monitoring requirements across operational domains, ensuring alignment with service reliability goals and operational excellence., • Collaborate with Cross-Functional Teams: Work closely with the Product Team, Core Engineering Team, Video Engineering Team as well as with Architects to align monitoring capabilities with market needs and the overall product architecture, ensuring seamless integration and performance scalability.What you'll bring, • Leadership and Team Management Skills: Proven and solid previous experience of leading a team of software engineers and software developers, fostering an environment of innovation, accountability, collaboration, and driving projects to successful completion., • Proficiency in programming languages such as C# and Python., • Expertise in Systems reliability and monitoring: deep understanding of operational approaches, with a background in developing monitoring and observability solutions., • Understanding of end-to-end video processing workflows , with a strong background in designing solutions for high-demand broadcast environments., • Strategic Vision: Ability to see the bigger picture and align video monitoring strategies with broader company goals, driving innovation while maintaining both practical project management and operational excellence., • Problem-Solving Prowess: Skilled at navigating technical and process-related challenges and optimizing video monitoring to meet the demands of modern broadcasting while maintaining a consistent and coherent approach aligned with the requirements gathered from operational teams., • Familiarity in real-time monitoring platforms such as DataMiner and Grafana, with a strong understanding of how to leverage these tools to ensure service visibility, reliability, and operational efficiency across complex infrastructures., • Solid understanding of technologies and methodologies for real-time control , with the ability to design, build and support responsive monitoring strategies that ensure timely decision-making and operational agility. Team overview CONTENT TECHNOLOGY AND INNOVATION Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our awardwinning content The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Solutions Architect who is passionate about Cloud and application architecture? Do you have expert knowledge of Salesforce products and are you looking to get involved at the onset of a new platform and have the chance to really make an impact? What you'll do: • Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements. (Sales, Service, Communications, Experience and Marketing Clouds), • Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform., • Employ robust Engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement, working to define and implement best practices across the Salesforce ecosystem., • Perform technical analysis, design and support implementation of changes to Salesforce platform following best practices, leveraging OOTB capabilities and customisation when necessary., • Contribute to improvement of DevOps processes, Ways of Working and tools including scrum, user support, platform security, quality, version control and CI/CD., • Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles., • Manage and train advise a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components - OmniScripts , Data Raptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures. What you'll bring:, • Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud ( Vlocity , CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment., • Experience in design and"development across the Salesforce platform including OmniScripts , Data Raptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart based APIs), Lightning Web Component Framework, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with"external systems using SOAP, REST, BULK, Platform events and Streaming APIs., • Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation., • Good knowledge of industry CPQ offerings such as Assetization , Product lifecycle management, Digital Commerce/Cart based APIs and external APIs., • Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns that have been successfully delivered to customers . Knowledge of TOGAF principals would be advantageous . The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £40,000 (inclusive of London Weighting Allowance) and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £40,000 a year (inclusive of London Weighting Allowance) and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £40,000 (inclusive of London Weighting Allowance) and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £40,000 a year (inclusive of London Weighting Allowance) and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £40,000 (inclusive of London Weighting Allowance) and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £40,000 a year (inclusive of London Weighting Allowance) and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1689638- Allocations and Verifications Officer Job Title: RQ1689638- Allocations and Verifications Officer Contract Duration: 5 Months Hours per week: 35 Role Details: Provide a high quality, customer focused and responsive housing allocation service to Lambeth tenants and residents applying for transfers and social housing by the efficient and timely allocation of Council housing and nominations to Housing Associations and Housing Co-operatives including various mobility schemes where appropriate. Advertise properties and short-list prospective tenants by matching need and qualification criteria through the processes of the choice-based lettings scheme and make direct offers of properties in accordance with the Council’s Housing Allocation Scheme and related policies and procedures. Apply rigour and undertake detailed and thorough investigations (conducting home visits where necessary), in the verification process and in the approval of all housing applications through the housing register maintaining a detailed knowledge and understanding of Lambeth’s Allocations scheme and associated policies and procedures. Work closely with housing providers, including ALMOs and Registered Social Landlords, maintaining and developing effective day to day to day working relationships and monitor their performance ensuring the most effective use of total social rented stock in the borough. Provide timely and accurate management information, data and produce detailed reports to assist with the monitoring and supply of the social housing stock. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Good understanding and knowledge of the processes and criteria for allocation of social rented housing under the provisions of Part VI of 1996 Housing Act Knowledge and understanding of housing problems encountered by local residents Understanding of the Council’s policy of Valuing Diversity. Relevant Experience Experience of working in diverse customer focused environment Experience in property allocation or verification of complex documentation

Dynamics 365 CE/ CRM Implementation Consultant Job Description I am actively seeking an experienced Dynamics 365 CE/ CRM specialist to join the team with my award-winning MS Partner client. The company is expanding their practice, and offer a brilliant opportunity to grow your project portfolio on fresh, greenfield D365 CE implementations across the UK - with a host of interesting, enterprise level customers. This role is fully home based role with expectation of occasional travel to customer site - project phase dependant. My client offers a pragmatic, innovative approach to partner based consulting - putting employee satisfaction at their core and offering fantastic flexibility/ company perks. Role & Responsibilities • Taking a leading stance on project analysis, requirement gathering and design phases - conducting client workshop's and developing functional design documentation, • Hands on within the functional configuration and user acceptance testing of newly designed features and development, • Strong Dynamics CRM/ D365 CE implementation experience, across multiple industry verticals, • Understanding across core D365 CE functionality (sales, marketing, customer service), • Power Platform configuration skills (including Power Automate, Power Pages), • End to end functional implementation cycle expertise, • Methodical and collaborative approach, with the ability to work effectively within a team or independently, • A competitive base salary (experience dependant), fully expensed travel, and company bonus structure, • Attractive company benefits package including pension, private healthcare, life assurance and 25 days holiday, • Excellent training/ professional development openings, • A collaborative team environment, and a forward thinking approach to project delivery

A Large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a variety of locations in Central London. Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure residents are kept safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record Essential Previous experience as a Housing Officer is preferred Exceptional customer service skills Excellent communicator £19.50 - £20.84 PAYE or £25.78 - £27.56 ph Umbrella

Brokerage Assistant - Adults Commissioning Team London Borough of Hackney £27.73ph Umbrella The Adults Commissioning Team is looking for a Brokerage Assistant to join our fast-paced, collaborative service. As a vital member of our Brokerage Team, you'll play a key role in ensuring adults in need of care and support can access high-quality services that promote independence, wellbeing and choice. About the Role Reporting to the Senior Brokerage Manager, you will help maintain the systems, data and processes that underpin the delivery of placements and care packages across Hackney. You will work closely with providers, social workers, health colleagues, finance teams and other internal stakeholders to make sure information is accurate, up-to-date and supports effective decision-making. This is a varied, rewarding role that offers the opportunity to develop your skills in commissioning, contract management, relationship building and care brokerage. Key Responsibilities • Maintain accurate databases, including care home vacancies and information on placements, support packages and associated costs., • Liaise proactively with care providers, Brokerage Officers, Social Workers, Care Coordinators, Contract Officers and Finance teams., • Support the sourcing, arrangement and amendment of placements in residential, nursing and supported living settings., • Participate in the team's duty system, handling incoming calls, emails and other communications., • Ensure systems such as Mosaic and CM2000 are updated in line with policies and procedures., • Monitor provider compliance and report issues to Contract Officers., • Support the development of policies and procedures within the Brokerage function., • Maintain high-quality, accurate records for financial forecasting and community care charging. We're looking for someone who is: • Background in health or social care, including experience with residential or supported living placements., • Comfortable managing relationships with stakeholders in a care or commissioning environment., • Confident using IT systems to record activity, track performance and communicate effectively., • Able to communicate clearly and assertively in writing and verbally., • A collaborative team member who can also work independently., • Skilled at managing your own workload, prioritising under pressure and meeting deadlines., • Able to exercise sound judgement and make decisions based on available information. Working at Hackney means being part of a diverse, innovative borough committed to improving outcomes for residents. In this role, you'll help deliver truly person-centred services that support independence and wellbeing for adults with care needs. You'll also have access to ongoing professional development and opportunities to build a career within commissioning and adult social care. How to Apply If you are motivated, organised and passionate about helping people access the right care at the right time, we would love to hear from you. Apply now to help us shape a better Hackney, get in touch with Jordan Peat, QSW Talent Partner - Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Role: Domiciliary Optical Assistant - £1,500 Welcome Bonus Available (* not applicable or payable to existing Specsavers Employees and terms and conditions apply) Ready to take your skills on the road? As a home visits optical assistant at Specsavers, you can do just that.?? You’ll be driving our services to the doorsteps of the nation, providing eye care to the people who aren’t able to come into our stores. But not only do you help them with their sight, you’ll be able to support them to get basic tasks done that they wouldn’t be able to do without you. Essentially, you’ll be bringing smiles and clinical care to the heart of your community.? Our business Based from the office in Cobham, you’ll cover the South & South East London region providing care to vulnerable patients. Our team We have a wonderful existing team of dedicated people from optical and administrative backgrounds, who ready and waiting for you to meet.?? Our cars You’ll be provided with a a car allowance of £3,000 per annum that will allow you to use your own car to bring your care and services directly to people’s homes. What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:?? • £27,000.00 per annum, • Monday to Friday – core hours are 9am to 6pm (Flexibility required), • Benefits include Specsavers Perks - a portal to a world of great everyday discounts and savings, • WeCare - our employee support service to help you and your immediate family when you need it most If this is still sounding like a bit of you, we do need you to have a few skills to get started as a home visits optical assistant.?These include: • Previous optical experience If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes: • Previous experience in a fast-paced customer facing environment, • Experience in optics

Location: Mare Street Cluster Salary: Generous salary plus benefits Workspace is home to London’s brightest businesses, and our dedicated Facilities Team, who keep our buildings in top condition, are a crucial part of our customer service offering. Are you an experienced Facilities Manager with a keen eye for detail and ensuring your buildings are not just compliant and operationally efficient, but that they look great too? Do you thrive on a busy schedule, managing multiple sites and projects? With naturally high standards and a positive can-do approach, you will tackle every task with care and ensure all customers have a high-quality experience within their Workspace property. You will focus on creating a clean, safe, thermally comfortable, and operationally excellent environment for our customers whilst also focusing on our Carbon Net-Zero pathway, all on budget and on schedule. You will work with your on-site Centre Management and Facilities Technicians, to deliver a comprehensive you will provide a comprehensive team and customer centric FM delivery. This role will look after our Docklands, Lock Studios, Mirror Works, Brickfields and Mare Street centres. What we need from you • Relevant previous job experience, • Vocational training – NEBOSH & FM industry Qualification, • Proficient in Microsoft Office, • Excellent organisation & time management, • Superb people skills, • Energy & passion Key Duties • Management of Building Services, maintaining building fabric and a high standard of décor & housekeeping, • Health, Safety & Compliance of your Buildings, • Driving Sustainability, Energy Saving & Smart Technology/Innovations, • Financial Management of Service, • Delivering the highest standard of Customer Experience Closing date: 11th March 2026 Shortlist date: 12th March 2026 Interview date: TBC

Pertemps Network Group are delighted to be supporting a forward-thinking London housing provider in the recruitment of a Fire Safety Compliance Officer within the Property and Compliance Service.This is a pivotal frontline role focused on fire safety within the housing provider. Working closely with the London Fire Brigade and internal housing services, you will act as the key operational link between residents, property services, and partner agencies to ensure residents are safe in their homes.The postholder will be predominantly based at the London Fire Brigade, strengthening partnership working and developing joint fire safety initiatives that deliver measurable outcomes for residents.Flexibility: HybridRate: 200-220 per day (Umbrella)Availability: ImmediateKey Responsibilities • Act as the primary point of contact for fire safety concerns raised in housing properties., • Triage referrals from residents, housing officers, property services and partner agencies, determining appropriate action., • Conduct home visits and undertake person-centred fire risk assessments., • Develop and implement action plans in partnership with the London Fire Brigade., • Refer cases to relevant departments (Housing Management, Adult Social Care) and monitor outcomes., • Escalate cases not actioned within agreed timescales., • Act as housing caseworker for hoarding cases, working jointly with Adult Social Care and housing colleagues., • Monitor and analyse referral trends, producing clear and actionable reports for senior managers and partners., • Promote fire safety awareness across housing services and act as a service champion., • Ensure tenancy and lease compliance where safety concerns relate to occupation or breaches., • Deliver services in line with equality, diversity and inclusion principles., • Critically assess service delivery models and identify improvements to enhance performance and value for money., • Undertake home visits across the borough in line with lone working and health & safety policies.About YouWe are seeking an experienced housing or compliance professional who combines technical knowledge with strong partnership and case management skills.Essential Qualifications, • Educated to GCSE “A” Level / NVQ Level 3 or equivalent experience.Desirable, • Housing qualification.Experience Required, • Experience within tenancy management in a social housing environment., • Experience managing complex casework, ideally including safeguarding or hoarding cases., • Proven ability to maintain accurate records and produce management information reports., • Experience delivering excellent customer service in challenging or sensitive situations., • Strong stakeholder engagement and partnership working experience., • Demonstrable contribution to service improvement initiatives.Knowledge & Skills, • Sound understanding of housing legislation, regulatory frameworks and relevant case law., • Knowledge of fire safety risks within residential settings., • Ability to conduct risk assessments and implement mitigation plans., • Excellent written communication skills with the ability to tailor reports to varied audiences., • Strong partnership-building capability., • Calm and resilient when dealing with confrontational situations., • Analytical mindset with strong problem-solving ability.Why Apply?, • Opportunity to work directly alongside the London Fire Brigade., • Meaningful frontline impact improving resident safety., • Strategic role contributing to service development and compliance excellence., • Flexible working scheme. If you are an experienced housing or compliance professional with a passion for resident safety and partnership working, we would welcome your application.Apply Now for a Fire Safety Compliance Officer.

The difference you will make as a Housing Officer Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday, Hybrid Location: Arlington, London You will pro-actively manage, maintain and improve designated social housing neighbourhoods dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets. Be accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter outlining in no more than 3 pages of A4 how your experience meets the essential criteria. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. About you We are looking for someone with experience of forecasting and managing budget. Along with setting work priorities and arrangements being self lead working with minimal supervision. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension, • 28 days holidays plus bank holidays, • Flexible working options available, • Investment in your learning, personal development and technology, • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile • Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets., • Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process., • Represent the Group in Court for all cases brought against customers in your designated area., • As an “Account Manager” for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal & external stakeholders. Accountable for ‘patch profitability’, minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits. • Manage a delegated discretionary budget, making decisions regarding the allocation of your budget., • Build relationships with local stakeholders to foster partnership working to deliver shared neighborhood improvement., • Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures, and statutory requirements., • Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements. Person specification Essential Knowledge & Experience • Proven track record of delivering a high quality customer service function, preferably in the housing sector., • Effective stakeholder management, both internally and external to the organisation., • Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business., • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities., • Proven track record of successfully solving difficult problems., • Ability to demonstrate using initiative to tackling difficult or challenging situations., • Proficient use of a range of IT packages including Microsoft Office., • Excellent team player who can work flexibly to meet business requirements.

Contract & Partnership Officer – Housing Contract: 4 months (with potential extension) Location: Multiple sites – travel required Working Pattern: • Minimum 4 days per week on site (office / schemes) Full UK driving licence and access to own vehicle is essential This role requires regular travel between offices and housing schemes (at least 4 times per week) About the Role Aatom Recruitment is currently working on behalf of a local authority to recruit a Contract & Partnership Officer – Housing on a fixed-term contract. This is a highly visible, customer-facing role within the Supported Housing and Partnerships portfolio, focused on delivering intensive housing management services and managing relationships with managing agents and support providers. You will play a key role in ensuring high-quality services for vulnerable residents and sustaining safe, thriving communities. Our Vision & Values Our vision is to create communities where everyone has a safe home in a place they are proud to live. Residents are at the heart of everything we do, and we use our scale and local presence to drive positive change. All colleagues are expected to demonstrate commitment to our HEART values through their behaviours and actions: • Honest, • Efficient, • Accountable, • Respectful, • Act with openness, authenticity, and transparency, • Work collaboratively to improve services and deliver value for money, • Take ownership of outcomes and personal accountability, • Embrace diversity and place residents, colleagues, and partners at the heart of everything you do You will act as the principal point of contact for Managing Agents, managing contracts, relationships, and performance to ensure vulnerable residents receive high-quality services that support tenancy sustainment. This role requires a strong on-site presence and regular travel between offices and schemes. Key Responsibilities Principal Accountabilities include: • Deliver a customer-focused service aligned to organisational values, policies, legislation, and best practice, • Provide intensive housing management to residents with support needs, working closely with support providers, commissioners, and partner agencies, • Manage voids, including:, • Pre-void inspections, • Referrals and applicant suitability assessments, • Risk assessments, affordability checks, and tenancy fraud checks, • Viewings, sign-ups, CORE completion, and system updates, • Investigate and manage tenancy breaches using informal and formal interventions, including:, • ASB, debt, nuisance, or criminal activity, • Issuing notices, liaising with solicitors, preparing court papers, • Attending court hearings and managing evictions where required, • Conduct regular property inspections (minimum fortnightly) across supported housing schemes, including:, • Health & Safety inspections, • Fire drills, call point testing, legionella checks, • Manage complex cases involving safeguarding, capacity concerns, and support needs, focusing on tenancy sustainment, • Hold quarterly liaison meetings with support providers, commissioners, and partners to review SLAs and performance, • Escalate concerns regarding support provision and follow safeguarding protocols where appropriate, • Support compliance activities, including access for:, • Repairs, gas servicing, electrical checks, PAT testing, • Fire Risk Assessment actions within set timescales, • Work collaboratively with property teams on planned and cyclical works, • Respond to complaints and resident feedback, supporting continuous service improvementEssential Requirements, • Demonstrable experience working in supported housing or housing-related support environments, • Proven experience in customer-facing roles with a strong focus on customer satisfaction, • Experience managing relationships with partner or managing agents, including performance monitoring and negotiation, • Knowledge of housing management, property management, and Health & Safety legislation, • Experience supporting or managing projects, • Full UK driving licence and access to own vehicle (essential)Skills & Competencies, • Strong communication skills (written, verbal, face-to-face, and telephone) using customer-friendly language, • Excellent negotiation and influencing skills, • Highly organised, with the ability to prioritise and meet deadlines, • Able to work under pressure with minimal supervision, • Meticulous attention to detail and quality, • Strong problem-solving mindset with a proactive, “can-do” approach, • Ability to work collaboratively with internal teams and external partners, • Willingness to learn and engage in ongoing professional development, • Minimum of 5 GCSEs (or equivalent)

Senior Second Line IT Support Technician – macOS focused role?? Mainly home working| ?? Up to £39,000 | �? Mainly remote with some London office presenceRole OverviewSeeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely.Key Responsibilities • Provide second-line technical support via remote tools, email, and telephony, • Act as an escalation point for First Line Support, managing complex incidents end to end, • Troubleshoot and resolve hardware, software, and network issues, • Perform user on-boarding and off-boarding across multiple platforms, • Maintain accurate ticketing and technical documentation, • Work closely with Support Desk Manager and other team members, • Identify and contribute to process and service improvementsTechnical EnvironmentStrong experience is expected in Apple-centric environments, alongside exposure to:, • macOS, iOS, Apple Business Manager, • Windows, Windows Server, Active Directory, • Microsoft 365, Azure, • Google Workspace / Google Cloud, • Cisco Meraki, • JAMF, Kandji, JumpCloud, • Synology, • Adobe Creative CloudCandidate Profile, • Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments, • Strong working knowledge of macOS and Windows, • Confident troubleshooting across desktop, server, and networking environments, • Excellent customer-facing and written and verbal communication skills, • Able to work independently and as part of a support team, • ITIL or similar service management experience desirable, • Degree in IT or related discipline preferred but not essentialWorking Model, • Primarily remote, with customer interaction via remote support tools, • Dedicated home office required, • Hybrid working anticipated, with occasional working in Central London officePackage, • Salary up to £38,000 per annum, • Pension (after 3 months), • Private healthcare (after 6 months), • Staff discounts, • Apple laptop provided, • Training and professional development opportunities, • Birthday leaveEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Job Description Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Sous Chef to help us achieve our goals. As our chef, you’ll play a vital role in preparing meals tailored to the dietary needs and preferences of our residents. Ensuring every dish is made with love, supporting the health and happiness of those we care for. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues: • Competitive salary and benefits package, • 28 days holiday (inclusive of Bank Holidays), • Quality bonus scheme linked to CQC rating, • Workplace pension, • A supportive and collaborative working environment, • Opportunities for professional development and training, • Access to high street discounts via our mobile friendly HapiApp benefits platform, • Free onsite parking available, • Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*, • You'll be supporting the head chef in the planning and provision of high-quality meals that meet the nutritional and dietary requirements of our residents., • Plan, prepare, and serve balanced meals that meet dietary requirements., • Cater to individual preferences and specific medical needs, such as allergies or soft diets., • Maintain high standards of cleanliness and hygiene in the kitchen., • Collaborate with the care team to ensure meal times are enjoyable and fulfilling. About You: • Proven experience as a chef, ideally in a care or similar environment., • Strong knowledge of food safety and sanitation practices, • Committed to customer care and first-class service provision, • A recognised and appropriate qualification in food preparation/cooking, at least to NVQ level 2, • Basic certificate in Food hygiene., • Knowledge of Health and Safety COSHH regulations, • Empathy and a desire to make a difference to the lives of our residents Join us at Enfield's most stunning care home Brookwater House is a luxurious care home in Enfield, London, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Mechanical Engineer Surveyor – Lifting Equipment / Cranes South London | Home Based | £48,000–£52,000 Basic | Total Package circa £62,000 Mechanical Engineer Surveyor required for a leading test, inspection and certification organisation covering South London. This role is perfect for engineers with hands-on experience maintaining, servicing, or inspecting cranes and lifting equipment who want to step up into a professional Engineer Surveyor position. Mechanical Engineer Surveyor – Role Overview As a Mechanical Engineer Surveyor specialising in Lifting Equipment, you will: • Inspect and certify lifting equipment and cranes, including Gantry Cranes, Crawler Cranes, Scissor Lifts, MEWPs, Excavators, and Forklift Trucks anything covered under LOLER & PUWER regs, • Ensure compliance with LOLER and PUWER regulations, • Manage your own patch, diary, and client relationships, • Provide technical advice and clear inspection reports, • Operate within agreed inspection authorities and H&S standards Mechanical Engineer Surveyor – Package • £48,000–£52,000 basic salary, • Total package circa £62,000, • Company car or car allowance, • Private health care, • Double matched pension, • Annual bonus, • 33 days holiday (including statutory) with ability to buy/sell extra days, • 40-hour flexible working week, • Overtime opportunities available (not mandatory), • Structured training programme with £55,000 investment in the first 12 months, • 12–16 weeks modular classroom & practical training, • Support with professional membership renewal fees, • Practical experience maintaining, inspecting, servicing, or repairing lifting equipment or cranes, • Ideally a Level 4 qualification (HNC or above) in Mechanical Engineering or related discipline, • Minimum a Level 3 Mechanical qualification accepted with strong hands-on experience, • UK Driving Licence, • Mechanical Maintenance Engineer, • Crane Engineer / Lifting Equipment Engineer, • MEWP Engineer, • Forklift / Plant Engineer, • Ex-Forces Engineer (REME)

Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. • Housing Officer - Housing / Tenancy Management, • Public Sector - Local Authority, • Full Time - Monday to Friday, 36 hours per week, • Temporary Role - 3 months with likely extension, • £22.41 per hour PAYE / £29.72 per hour Umbrella, • Hybrid Working - min. 3 days in office / visits, remainder at home, • IT equipment provided, • Deliver visible, responsive estate and tenancy management services, • Investigate and resolve anti-social behaviour cases, • Conduct tenancy, property, and estate inspections, • Enforce tenancy and lease agreements, including legal proceedings, • Collaborate with internal teams and external agencies to support vulnerable residents, • Respond to enquiries from councillors, MPs, and resident groups, • Promote community engagement and environmental improvementsWhat We're Looking For, • Strong knowledge of housing and ASB legislation, • Proven experience in social housing or a similar environment, • Excellent communication, problem-solving, and organisational skills, • Ability to work independently and collaboratively, • IT proficiency, including Microsoft Office and housing databases, • Commitment to equality, diversity, and resident empowerment, • Flexibility to attend meetings and make home visits outside normal hours Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Hours: 8:00am - 16:00pm/9:00am - 17:00pm/ Monday to Friday. *office based 5 days a week Salary: maximum £32,000 per annum + travel expense up to Zone 6 Location: London GlobaI IT company is looking for a IT Helpdesk Engineer. IT Helpdesk Engineer - Principal Accountabilities • Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, ticket system and chat tool., • Manage cases using IT support ticket systems and ensure timely resolution., • Liaise with vendors until case closure., • Perform IT administration and implementation in Windows Server environments and MS365 portal., • Configure IT elements for day-to-day service delivery., • Prepare and kit PCs, mobile devices, and peripherals., • Install software on PCs and mobile devices., • Conduct proof-of-concept and acceptance testing., • Assist with pre-sales and post-sales activities related to helpdesk proposals., • Plan and design enterprise IT environments., • Manage project and service delivery schedules., • Attend customer meetings and maintain strong relationships., • Ensure secure operations and maintain a tidy environment., • Document implementation and modifications., • Prepare detailed reports for customers and management as required., • Provide temporary or long-term onsite support when necessary., • Occasional international travel and early shift coverage or out-of-hours support may be required., • Proven customer service experience., • Maintains strong self-discipline and time management skills to ensure a punctual 8:00 a.m. start time in both office and home., • Familiarity with PC hardware and mobile devices., • Strong knowledge of Microsoft Active Directory and MS365 administration., • Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software., • Certifications in PC, server, network, and ITIL are advantageous., • Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).Business-level written and verbal communication skills in English., • Written and verbal communication skills in Japanese is an advantage., • Strong documentation skills (meeting minutes, work procedures, reports).Excellent time management, reliability, and customer-focused mindset., • Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). MS PL-400 certification preferred. Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team.This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions.Salary: £22-23 PAYELine Management: NoneWorking Pattern: Hybrid (Minimum 3 days office-based)Role OverviewThe Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with: • Housing Act 1996 (Part VII as amended), • Homelessness Reduction Act 2017, • The Homelessness Code of Guidance, • Relevant case law and statutory guidance You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation.Key ResponsibilitiesHousing Advice & Prevention, • Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication., • Conduct comprehensive housing options interviews in a person-centred manner., • Create, implement and review Personal Housing Plans., • Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives.Statutory Homelessness Decision Making, • Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended)., • Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate., • Accept, refuse or discharge duties in line with legislation, guidance and case law., • Issue fully reasoned and legally compliant decision letters within statutory timescales.Case & Caseload Management, • Proactively manage a varied caseload through continuous assessment and review., • Ensure accurate and timely case recording across all relevant systems., • Maintain detailed file notes and ensure statutory notifications are issued correctly.Temporary Accommodation & Affordability, • Undertake affordability assessments., • Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations.Housing Register & Allocations, • Assess applications to join the housing register., • Verify evidence and determine priority in accordance with the allocations scheme.Safeguarding & Risk Management, • Carry out safeguarding and risk assessments for vulnerable applicants., • Escalate concerns in line with child and adult protection procedures.Legal & Review Work, • Assist with statutory reviews under the Housing Act 1996., • Support responses to legal challenges including County Court appeals and Judicial Reviews., • Liaise with Legal Services and attend court where required.Partnership Working, • Work collaboratively with internal departments and external partners., • Refer cases to appropriate agencies and attend case conferences as necessary., • Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected.About YouWe are seeking a driven and technically competent housing professional with:, • Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017., • Experience assessing and determining homelessness applications., • Ability to interpret and apply complex legislation and case law., • Experience managing a demanding caseload with minimal supervision., • Strong written skills with the ability to draft legally defensible decision letters., • Confidence in conducting interviews and making evidence-based decisions., • Experience working within a performance-driven environment., • Excellent partnership and stakeholder engagement skills.Core Competencies, • Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions., • Critical thinking: Evidence-based decision-making using analytical reasoning., • Creativity: Applying innovative approaches to prevent homelessness and improve outcomes., • People-focused approach: Strong interpersonal capability and collaborative working style., • Emotional intelligence: Managing sensitive conversations with empathy and professionalism., • Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations., • Negotiation: Influencing outcomes with landlords, partners and stakeholders., • Service excellence: Commitment to delivering high standards of customer care., • Cognitive flexibility: Ability to adapt to legislative change and service transformation.Why Apply?This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes.Apply now for the Housing Solutions role.

Security Engineer (CCTV, Access Control and Intruder Alarms) - London- Basic Salary £28,000 - £47,000 Per Annum Security Engineer (CCTV, Access Control and Intruder Alarms) - Package Overview: • £28,000 - £47,000 (negotiable based on experience), • Opportunities to increase earnings, • Company vehicle, fuel card, pension scheme, mobile phone, and laptop, • Full-time, permanent position, • Monday to Friday (40 hours per week), • Excellent training and career progression opportunities, • Area covered - London and home counties, • Field based role covering a number of sites, • The work is strategically allocated based on each engineer’s location and strengths An excellent opportunity has become available within a well-established, growing company in the security industry. This highly regarded organisation is known for its expertise in designing, installing, and maintaining security systems including CCTV, access control & intruder alarms for commercial, residential and industrial clients. You will join a team of skilled professionals, with your work carefully planned and allocated to ensure high standards and efficiency. The company offers full training and ongoing support, helping you to develop your career and skills in a supportive environment. Security Engineer (CCTV, Access Control and Intruder Alarms) - Role and Responsibilities: • Install and maintain security systems, including CCTV, access control, intruder alarms, and other related systems., • Conduct regular servicing and testing of security systems to ensure their operational effectiveness and compliance with regulations., • Fault diagnosis and repair, ensuring systems are fully operational and meet client requirements., • Perform system upgrades and modifications to meet changing client needs and updated industry standards., • Ensure all work complies with British Standards, health and safety regulations, and company procedures., • Provide excellent customer service, liaising with clients to address concerns and provide professional advice., • Maintain accurate records, including service reports, installation logs, and maintenance documentation., • Collaborate with other engineers and teams to ensure smooth and efficient project delivery., • Strong technical knowledge of security systems, including CCTV, access control & intruder alarms., • Proven experience in the installation, maintenance, and servicing of security systems., • Excellent fault-finding and problem-solving abilities., • Ability to interpret technical drawings and system specifications., • Familiarity with British Standards and security industry regulations., • Strong organisational and time-management skills., • Methodical, detail-oriented approach to work., • A commitment to health and safety practices in all tasks., • Full UK driving licence or equivalent., • Experience with various manufacturers and systems., • Excellent training and development opportunities, • Plenty of opportunities to increase your earnings, • Excellent work life balance, • Supportive work environment, • Carefully planned out work schedules Get Staff acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note: If you have not been contacted within 7 days, your application for this position has been unsuccessful. Industry Keywords: Security Systems Engineer, CCTV, Access Control, Intruder Alarms, Fire Alarm Systems, Installation Engineer, Service Engineer, Security Systems, Security System Design, Fault Diagnosis, Preventative Maintenance, System Upgrades, IP Networking, PPM, Health and Safety, British Standards, Site Surveys, Commercial Security, Residential Security, IP, Integrated Security Systems, Maintenance Engineer, Service Engineer, Repair Engineer, Fire and Security Engineer, Security Engineer, Commissioning, Fire Alarm, Security Systems Engineer, Fire Extinguisher, Emergency Lighting, Nurse Call Systems, Close Circuit Television, Automatic Number Plate Recognition, ANPR, Access Control, Door Entry, Life Safety, Health and Safety, Intruder Alarm, Hikvision, Dahua, Qvis, Galaxy, Texecom, Scantronic, Paxton, PAC, Net2, Wisenet, Morley, Advanced, Kentec, C-tec, Gent, Hojicki, HiFire, Pelco, Menvier, Concept Pro, Haes, Fermax, Videx, ACT, Avigilon, Lenel C-Cure, Notifier, Electrical Engineer, BAFE, FIA, ECS Card, Site Surveys, Control Panels, System Commissioning.

Field Service Engineer Commercial and Industrial Laundry Systems - Northern M25 & London Watford, Slough, St. Albans, Enfield £36,000 Basic Salary + Vehicle + Overtime + Bonus + Benefits + Door-to-Door Pay • Are you feeling a bit fed up where you are?, • Are you electrically smart and familiar in a field service role? Your Role as a Field Service Engineer: • Based from home and covering a territory., • Carrying out maintenance, repair, and service to a range of commercial laundry systems., • Fault-finding with a multimeter and repairing accordingly., • Customer base includes hotels, gyms, and care-homes, among others., • Taking pride in your work and delivering good customer service., • Predominantly a Mon - Fri role, 42 hours per week with overtime available and door-to-door pay., • Current employees have come from a range of hands-on backgrounds including Armed Forces, domestic appliances, and field service on 3-phase, electrical equipment., • Attitude, pride in work, and professionalism is more important than what you've done., • You need to be electrically smart and able to use a multimeter., • A customer service focused mindset., • Happy in a field based position., • Full UK driving licence, • Over 50 years of industry knowledge and expertise, with heritage going back further still., • Proud of their customer service offering and seeking likeminded engineers to help them grow., • £36,000 basic salary., • Overtime at 1.5x Mon-Sat, 2x on Sundays, • Paid door-to-door., • Company van, tools, tablet,, • Pension (matched to 5%), Tools, Training, Phone, Tablet Dave is the main point of contact for this role. INDENG

Why Southwark? Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community? Southwark Council is offering an exciting opportunity to be part of our brand-new leisure centre, empowering residents to lead healthier, happier lives. We’re looking for a dynamic and enthusiastic Recreation Assistant to assist in supporting customers in our Canada Water Leisure Centre. About Southwark We are passionate about delivering the best customer service and getting our community active. Every team member plays their part, working within a diverse and dynamic team in a fast-paced environment. We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.?Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do. Benefits and more information: What You'll Be Doing About the role Recreation Assistants have one of the most important jobs at our leisure centre, and that is keeping our customers safe in and around the water. At Canada Water Leisure Centre, Recreation Assistants will perform a number of other duties in addition to lifeguarding, such as cleaning assigned areas, setting up and breaking down various activities and events and conducting pool testing according to procedures. You will work a 36-hour week across varying rotated pattern of shifts, which will require some evening and weekend work. What We're Looking For In order to be considered for a Recreation Assistant position at Southwark leisure, you need to be a strong swimmer, and have excellent customer service skills. You should also have: • A UK recognised pool lifeguard qualification (RLSS), • Understanding of relevant health and safety legislation, • Excellent verbal communication skills, including the ability to appropriately correct behaviour of pool users where necessary, • A high standard of physical fitness Closing Date: 16th March 2026 Interview Date: 25th March 2026 Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: • Members of the Armed Forces and veterans, • Are currently in care, or have previously been in care Attachments • Click here to view the Job description and Person specification

Regional Pump Engineer Location: Nazeing (covering London & Home Counties)Salary: £39,000 - £50,000 (OTE £60,000-£70,000)Employment Type: Full-time, Permanent About the Role Our client, a well-established specialist within the pump and drainage industry, is seeking an experienced Regional Pump Engineer to join their growing team. This is a fantastic opportunity to work for a company that values reliability, quality service, and long-term customer relationships across both commercial and domestic sectors. The role involves a mix of servicing, installations, and breakdowns, covering the London area. You'll be working within a close-knit team that prides itself on delivering a professional, honest, and dependable service to clients throughout the region. Key Responsibilities * Carry out maintenance, repairs, and installations of a variety of pump systems. * Diagnose and resolve mechanical and electrical faults efficiently to minimise downtime. * Work on submersible, industrial, and vacuum pumps as well as clean water, wastewater, booster sets, and circulating systems. * Complete all relevant paperwork, risk assessments, and method statements. * Ensure work is performed safely and in compliance with company and industry standards. Requirements * Proven experience in the pump or water industry (essential). * Knowledge of submersible, industrial, or vacuum pump systems. * Basic electrical skills and experience with control panels. * Full UK driving licence. * Self-motivated and able to work independently or as part of a team. * Must be based within a commutable distance of London or the Home Counties. Package & Benefits * Salary: £39,000 - £50,000 (depending on experience) * Overtime: Paid at 1.5x - realistic earnings of £60,000-£70,000 per year * Vehicle: Company van (tools, PPE, and equipment provided) * Hours: Monday to Friday (flexible day pattern, no overnight stays * Opportunities for progression into supervisory roles The Ideal Candidate This position suits an engineer who enjoys autonomy and variety in their work, with a passion for problem-solving and delivering excellent customer service. You'll be joining a supportive environment where hard work and reliability are recognised and rewarded. ?? Interested?Apply now to learn more about this opportunity and take the next step in your career as a Regional Pump Engineer. You can apply or call me on & email me on

• Sales Engineer (UK home based, current SC cleared), • Engineer, • United Kingdom (Home-Based)Sales Engineer (UK home based, current SC cleared) Location: Remote (UK-based) - with travel to customer sitesSalary: £90,000 - £120,000 +20% bonus + car allowance + extensive benefits package Our client is at the forefront of digital transformation, supporting the world's most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support the growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance. Key Requirements:We are looking for a client-facing technical expert with deep presales experience, capable of operating in complex and secure environments. Role & Responsibilities:As Sales Engineer, you will play a vital role in driving revenue by delivering technical presales support, demonstrating product value, and shaping best-fit solutions. Reporting to the Regional Sales Director, you will act as a trusted advisor for public sector clients and internal stakeholders. Responsibilities include:, • Leading technical discovery and supporting the full sales cycle, • Differentiating solutions from competitors using compelling value stories, • Acting as a technical expert across integrators, service providers, and Government, • Partnering with product and engineering to influence roadmaps and relay market feedback, • Contributing to technical documentation, RFPs, and whitepapers, • Mentoring Sales Engineers, attending client meetings alongside them, • Building strong customer relationships and identifying upsell opportunities, • Representing customer needs internally and advocating for technical alignment, • Participating in industry events, speaking engagements, and strategic initiativesRemote Working: Officially home-based Must be comfortable with regular travel for:, • Client meetings 3-4 days per week, • Annual conference, • Quarterly convention for Sales EngineersLocation Preference:, • Preference for candidates based in Central or Southern UK, • Northern England considered for exceptional talentEssential skills and experience:, • Current SC clearance, • 5+ years' experience in IT, with 2+ years in presales, • Demonstrable success supporting UK Government or public sector clients, • Ability to translate technical challenges into clear commercial value, • Cisco routing, switching, gateways, and applications, • TCP/IP, SNMP, Netflow, VoIP, • LAN/WAN topologies (MPLS, Frame Relay, ATM), • Security concepts and network infrastructure design, • Network performance and fault/alert management, • Operating systems - Linux, Windows, • Cloud and virtualisation technologies - SDN/NFV, Public/Private Cloud, • Performance tools - HP/OV, Tivoli, EMC SMARTS, ArcSight, • Relevant certifications - CCNA, CCNP, CCIE, • Formal presales training (e.g. Sandler, Siebel, Afterburner), • Excellent communication and presentation skills - verbal, written, and visual, • Comfortable with 60-70% UK travelDesirable qualifications:, • Degree in Computer Science, Software Engineering, or equivalent technical military training., • MBA or relevant business/leadership qualification, • Knowledge of products such as Arbor, Radwhere, Riverbed, A10, ExtraHop, • Experience authoring whitepapers, contributing to product strategy, • Familiarity with security audits, RFP/RFI responses, • Track record of mentoring technical presales teamsWhy is this a great opportunity? Our client is at the forefront of digital transformation, supporting the world's most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance. Salary From £90,000 to £120,000 + 20% bonus + car allowance + extensive benefits package IND 123

• Work based around London and Home counties, • Paying Up To £42k, • Forward-thinking and Growing company Field Service Engineers attend customer sites, within their allocated regional area, to fulfil our business contracts. Completing planned preventive maintenances of fire safety systems, attending call-outs, fault-finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service.Main Duties and Responsibilities• Follows Clarkson and DEF Network Business Code of Conduct. Always acts with integrity and due diligence.• Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.• Responds to emergency call-outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer’s Service Level Agreement (SLA).• Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures.• Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager.• Provides excellent customer service when responding to customers.• Attends follow-up visits – to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.• Maximises on-site remedial works and opportunities.• Supports other departments to complete installation works on time, where required.• Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments.• Follows health and safety guidance, always working in a safe manner, with the correct PPE, uniform and equipment required for the assigned work.• Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks.• Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.Core SkillsGood communicator, approachable with a positive attitude.Customer service focussed.Organisation skills, such as time management and prioritising.Applies a problem-solving approach, taking accountability for own actions.Technical SkillsGood IT skills.FIA Foundation with extensive knowledge of BS5839.Fault-finding knowledge.Modification of Fire Safety Systems configurationDesired Skills and Training resourcesTechnical FIA course, Any further FIA training in advanced or specialist areas.

3rd Line Escalation Support Engineer - Managed Services Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V My client is a growing and proven Central London based IT Managed Services provider that are in the market for a 3rd Line Escalation Support Engineer. As 3rd Line Escalation Support Engineer you will be the Technical Support Lead working as the final point of escalation for a busy service desk. You will be a troubleshooting heavy weight with a wide range of technical skills in a MSP ticketed environment, skills such as Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V. The 3rd Line Escalation Support Engineer. will be a focal point for the team and a natural leader that is willing to mentor and share knowledge with other engineers, someone happy to collaborate, drive standards and deliver outstanding service. This a great opportunity to keep your technical skills evolving in a fast paced customer driven environment. lots of opportunities for career and skill development. Hybrid working available, circa 3 days in the office and 2 days from home. 3rd Line Escalation Support Engineer - Managed Services Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

We have an opportunity for a Maintenance Operative for the London Region with the main location being our Limetree Care Home, Tulse Hill, London. As a Maintenance Operative you should be a general all-rounder with excellent attention to detail, a positive can-do attitude who enjoys working in a client facing role and can offer a great customer experience. Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. By joining us you will become one of the ‘family’ and in return for your dedication and hard work you can expect:. Hours: Monday to Friday - 8am to 5pm Salary: £33,490 – £34,500 per annum depending on experience and qualifications The opportunity to increase earnings for emergency call outs required out of hours, as this is a 24 hour service. About the role of Maintenance Operative: • As the Maintenance Operative your role is ensure the premises and grounds are maintained to a high standard and provide the people living in our care homes a safe, comfortable, and pleasant environment., • Maintain all records in accordance with company policies, procedures, and guidelines., • Carry out routine monthly, weekly, daily checks and inspections as required and report on this and any issues. E.g. Loler testing., • Ensure all tools and equipment are properly maintained and stored, • Adhere to Company policies and procedures paying particular attention to health and safety and fire policies., • Be aware of legislation with regards to property and facilities to ensure works are compliant at completion., • Support with the induction of new team members as required to ensure they have the necessary skill and knowledge to perform their role., • Always maintain confidentiality., • Ordering and checking of stock when delivered., • Work with the Home Manager, Teams and the people living in our homes., • To carry out any additional duties as requested., • As we operate seven days a week, there is an oncall rota to support the homes in emergency situations during the evenings and weekends however call outs are paid. This is shared between the maintenance team, • To undertake any additional training and development that would be beneficial for your own self development. What we are looking for from you: • Previous Commercial experience in a handy person/maintenance/painting and decorating/gardening role., • Your own basic tools, however, all materials will be provided., • A full driving licence for use in the UK is essential as well as your own vehicle as there will be a need to travel to other homes in the region for projects or an emergency if required. Mileage will be paid via expenses., • Basic computer knowledge, • Excellent customer service and communication skills., • Completion of an enhanced DBS (Criminal Records Check) as you would be working in the home of vulnerable adults. What we offer in return for your hard work: • 28 Days holiday including bank holidays, • Free on-site parking*, • Enhanced bank holiday pay, • Annual salary review, • Refer a Friend Scheme rewarding £500 for every person you refer*, • DBS certificate paid by Excelcare*, • Comprehensive induction programme, • Funded qualifications via the apprenticeship programme (where required), • Paid uniform, • Employee of the month - £100 for outstanding contribution If you are interested in the position, please apply online today – we look forward to hearing from you.

Project Manager - Financial Services Day Rate: up to £500 (Inside IR35) Start Date: April 2026 Duration: 9 Months with potential to go perm Location: Central London (3 days in the office, 2 days from home) Cedar are looking for a Project Manager to lead the delivery of key workstreams within this strategic transformation for a growing FS business based in London. As Project Manager, you will take ownership of full lifecycle delivery from mobilisation and design through to implementation and transition into live operation. You will work across multiple stakeholders including product, engineering, architecture, operations, risk, compliance and third party suppliers, ensuring alignment, clarity and momentum throughout. Key Responsibilities • Lead end to end project delivery with clear governance, planning and controls, • Shape and oversee service design across customer journeys, operational processes and technical enablement, • Facilitate cross functional and third party workshops to define functional and non functional requirements, • Manage cross workstream dependencies and RAID logs to ensure predictable delivery, • Oversee vendor onboarding and integration delivery in collaboration with procurement and technical teams, • Define and validate integration specifications including APIs, data mapping, security and non functional requirements, • Lead SIT and UAT cycles, defect management and quality assurance, • Strong governance, planning and RAID management capability, • Experience leading technical integration initiatives involving APIs and multi system connectivity, • Ability to navigate ambiguity and manage competing priorities in a transformation setting, • Strong stakeholder engagement skills across senior leaders, engineers and external partners, • Experience working with regulated processes including fraud controls, AML, GDPR and operational resilience, • Confidence challenging architectural and operational inputs to support balanced, risk aware decisions

IT Account Manager - Managed Services Managed Services, MSP, Account Manager , Cloud, Security, Cyber Essentials My clients is ranked among Europe's top 10 Managed Service Providers, distinguished by its UK-leading ISO accreditation's and its ability to deliver comprehensive IT services to clients worldwide, 24/7, 365 days a year. They are a Managed Service Provider (MSP) specialising in IT infrastructure, cybersecurity, support, and consultancy, providing enterprise-level solutions to mid-market and growing businesses. Due to on-going success and growth they are in the market for a IT Account Manager. As IT Account Manager you will be reporting to the Accounts Director and will work alongside a team of three seasoned Account Managers to act as the voice of clients within the business. You will champion their needs, cultivate strong relationships, and position my client as a trusted advisor and long-term partner in achieving their business objectives. The IT Account Manager will have current or recent experience in B2B account management or client services role. The ideal candidate will have experience working in a Managed Service Provider (MSP) environment. Strong communication and presentation skills, with the ability to adapt to different audiences. Numerate, with confidence in discussing pricing and financial data. Proactive, energetic, and client-focused, with experience of delivering exceptional customer experiences. This is a great opportunity to work in a fast growing IT Managed Services company with genuine opportunities for career growth. You will need to be commutable to North London. The role at first will be office based moving to hybrid working after probation (3 days office, 2 days at home). MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd