Customer service manager jobs in Exeter - Page 2Create job alerts

Transport & Logistics Manager – FMCG / Food Import Exeter (M5 access) up to £63,000 DOE Hybrid Working available after Training We are recruiting an experienced Transport & Logistics Manager for a growing International Food Importer based in Exeter. This is a senior-level position with full ownership of the end-to-end supply chain, from procurement and import through to UK distribution and customer delivery. Within this role you will be responsible for managing the purchasing, import, inventory management, warehouse activity and distribution including all relevant 3rd party service suppliers. This role would suit a commercially minded supply chain professional with strong FMCG or Food/Drink experience and a solid understanding of import and customs procedures. Key Responsibilities Analysis of sales and promotional data Management of warehouses and hauliers and 3rd party service providers Customs clearance and import compliance (HMRC / EORI) Delivery route optimisation (FTL, groupage, collections) Negotiating prices and controlling logistics costs P&L review and cost reporting Coordinating product launches with suppliers and logistics partners Ensuring full legal and operational compliance with UK import regulations Required Experience Proven experience in a Supply Chain Manager or Senior Supply Chain role FMCG experience (Food or Drink highly desirable) Strong knowledge of import/export and customs clearance processes Experience managing European supply routes into the UK Commercial awareness with financial and cost-control experience Confident stakeholder management skills Strong analytical and problem-solving ability Salary & Benefits Salary £55 - 63,000 DOE Holidays:25 days per year plus bank holidays, this increases by 1 day per year after 5 years in role up to 30 days Pension: Company 4% contributory pension Free on site parking @ office close to M5 Discretionary bonus: Paid annual based on company overall performance please note this is at Senior Management discretion and not guaranteed Birthday off each year Hybrid working after probationary period Tavel to Europe required initially, to learn the business and build relationships with key personnel If you are an experienced Transport & Logistics Manager / Supply Chain Manager looking for autonomy, ownership and the opportunity to shape supply operations within a fast-moving food business, we would love to hear from you

Total Contracted Hours: 40 An exciting new Revenue Protection Officer at DX! * This is a Nightshift vacancy* All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: To ensure that our customers are paying the correct revenue for the products being sent through the DX Freight network in line with the customer contractual obligations whilst supporting the growth of revenue in line with those contractual obligations. Key responsibilities The role has the exclusive task of check weighing and cubing suspect freight. Research the Customer base at defined locations to find out why they are not declaring their goods correctly. Understand charging exemptions and partner with the relevant Depot Sales Manager to resolve where possible. Update products and gain the correct rate financially and correct weight legally. Actively partner with Sales to educate customers about their duty of care to our workers by gaining the correct weights. Partner with GM/OM/Shift Managers to ensure the teams are physically scanning product to gain additional revenue for the business in line with contractual customer agreements. Educate the workforce to actively look for new customers and opportunities to raise revenue Spot check customers' freight based on trends of incorrect declaration. Ensure 'checking' equipment/ technology is maintained and in use. Escalate to Depot Management team any concerns Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 20 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more!! We look forward to hearing from you! TPBN1_UKTJ

Total Contracted Hours: 40 An exciting new Traffic Manager opportunity at DX! All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The Traffic Manager role reports to the Operations Manager and is responsible for ensuring that depot service level delivery and collection targets are achieved in line with budget whilst ensuring that we deliver the correct service level to all our Customers in adherence with company compliance processes. Key responsibilities Manage and produce daily and weekly reports as required. Ensuring collection conformance to standards Controls all key controls for vehicles. Monitors and reviews operational performance and takes timely action to address any issues. Ensure all company legal requirements are met. Close management of sub-contractors to ensure an effective and efficient service is provided in line with budgeted cost. Manage a robust pre-brief and de-brief process is maintained at all times. Route contingency planning Continually strive to improve service levels and reduce cost Health and safety management Manage Traffic team effectively Essential criteria for this role Previous experience in the logistics or distribution industry Additional information on this role If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you. Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 25 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more!! We look forward to hearing from you! TPBN1_UKTJ

We are currently recruiting for Meter Readers to join a leading provider of metering services within the UK energy retail sector. The positions will cover either either Exeter (EX1-EX6), North Devon (EX16-23, EX31-37), or South East Devon (EX1-EX15)and offer a pay rate of £12.81 per hour + 42p uplift (PAYE). This is a long-term contract opportunity with the potential to become permanent. This role involves visiting residential and commercial properties to read gas, electricity, and water meters, ensuring customers are billed accurately and energy usage data is recorded correctly. This is a field-based, outdoor role where you will work independently, travelling between properties throughout the day. You will be responsible for planning your route, gaining access to meters located both inside and outside properties, and providing excellent customer service when interacting with members of the public. Full training will be provided, including an initial structured training programme and ongoing support from your field manager, making this a great opportunity for individuals who enjoy working outdoors and managing their own schedule. Key Responsibilities Visit residential and commercial properties to obtain accurate meter readings Use a handheld device to record readings and manage your daily route Plan visits to ensure access to meters located both inside and outside properties Provide excellent customer service when interacting with members of the public Ensure all readings and data are recorded accurately Work independently while maintaining communication with the wider metering team Follow company health & safety procedures at all times Work efficiently to meet daily targets and schedules Requirements Full UK driving licence (no more than 6 points) Full right to work in the UK Must be based within Exeter / South East Devon (EX1-EX15) Comfortable working outdoors in all weather conditions Ability to walk several miles per day Self-motivated with the ability to work independently Strong attention to detail when recording information Good communication and customer service skills Ability to work to deadlines and manage your own workload Flexibility to work shift patterns between 8am-8pm, including occasional weekends Screening & Compliance Successful candidates will be required to: Provide 5 years' employment history Pass a DBS check Complete right to work and driving licence checks Pass a drugs and alcohol screening What's on Offer Full training provided, including an initial training programme and ongoing support Company vehicle and fuel card provided for business use Performance-related bonus scheme Long-term opportunity with potential to go permanent Opportunity to work within a leading infrastructure services organisation supporting the UK energy sector

Product Manager The Opportunity: Are you a self starter with confidence in dealing with people, have great attention to detail, the ability to analyse and input data, conduct research via the internet and by talking to others, and have a background in product merchandising? Then we have a really interesting and varied role, offering hybrid working, in an essential customer market which will utilise all of these skills daily! The Product Category Manager will be responsible for reviewing and analysing product performance and market trends to proactively manage the life cycle of the product range for this international business. The Opportunity: Review and analyse product performance and market trends to proactively manage the life cycle of the product range, taking lead on all product decisions throughout the group. Take responsibility for supporting the pricing team in setting product pricing and margin control. Conduct market research and regularly review and comment on the activity of competitors and OE brands in order to stay abreast of the competition. Proactively utilise available market intelligence to recognise market opportunity and react quickly, to translate into results. Lead on group marketing communications plan to introduce, enhance and exit products efficiently. Youll be able to offer: Active experience in a Product Management role within a retail environment, stock merchandising, or an FMG business. Proven ability to manage multiple projects in parallel. Experience of managing key stakeholders and supplier relationships Excellent verbal and written communication skills Strong data reporting and interpretation skills Company Benefits: 25 days paid annual leave + bank holidays Company Pension Plan (Salary Sacrifice) - Employer contributions of 6% (with min of 3% employee contributions) Life assurance cover 2 x basic salary (rising to 3 x basic salary for company pension scheme members) Employee Assistance Programme 24/7 Virtual GP Will writing free service through YuLife Bupa Critical Illness Plan (80% subsidised by the Company)* Company profit share scheme (only for non-bonus related contracts), following 2 years service Working Hours: 9-5.15 Monday to Friday Hybrid working available, currently 3 days in the office (Tues, Wed, Thurs) and 2 from home if required (Mon and Fri). Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy. TPBN1_UKTJ

Supply Chain Manager - Hybrid This role is working for an international food business which supplies specialty, high-quality products to retail, food manufacturing and food service customers. About the Supply Chain Manager job The purpose of your role will be to oversee the company’s stock operations from Europe into the UK, manage key supplier and customer relationships, and ensure the smooth, compliant import and movement of goods. Key Responsibilities • Manage end-to-end stock control, including forecasting, ordering, stock life management and system reconciliation., • Oversee imports from Europe to the UK, ensuring accurate documentation, customs compliance and smooth movement of goods., • Manage warehouses, hauliers and third-party providers, including load planning, delivery routes, pricing negotiations and service performance., • Act as the primary point of contact for customer supply chain queries, managing expectations and resolving delivery issues or shortages as well as building and maintaining strong supplier relationships, coordinating shipments, resolving supply issues and supporting product launches and changes., • Ensure full import compliance, keeping procedures up to date with legislation and ensuring teams are trained and audit-ready., • Review monthly P&L and transport budgets, monitoring costs, disposals and performance against budget., • Support wider teams with traceability, costings, food safety governance (HACCP/TACCP/VACCP) and sample coordination. About You • The successful candidate shall have a strong background in supply chain, logistics or import/export management within the food industry, with excellent communication skills and customer-facing experience., • Candidates must be happy to travel into Europe when required. More details The Supply Chain Manager (ref:9044) pays a salary of £55,000 to £63,000. Hybrid working is offered post probation as well as 25 days’ holiday plus bank holidays, rising by one extra day per year after five years’ service (up to 30 days), along with your birthday off each year. ‎Additional benefits include a 4% company contributory pension, an annual discretionary bonus linked to overall company performance. The offices are based in Devon and are commutable from Exeter, Honiton, Tiverton, Crediton, Newton Abbot, Exmouth, Torquay and surrounding areas. The working hours are Monday to Friday, standard office hours. Alternate job titles - Head of Supply Chain | Supply Chain Coordinator | Logistics Manager | Import Manager | Food Manufacturing Supply Chain Jobs b3 jobs are market-leading recruiters specialising in the food and beverage manufacturing industry, both in the UK and internationally. Founded in May 2000, we are proud of our reputation for being reliable, knowledgeable and resourceful - with our unique blend of honest and professional work ethics. ‎‎‎‎‎If this role isn’t quite what you’re looking for feel free to register with us Upload Your CV - Food Manufacturing Jobs in the UK

Job Title: Planning & Procurement Manager Salary: £(phone number removed) (DOE) Reporting to: Operations Director Direct Reports: Warehouse Supervisor and Warehouse Operative Scope: Full accountability for the performance and efficiency of the end-to-end supply chain Working Hours: 8:00am–5:00pm, with some flexibility required and occasional out-of-hours contact. Travel: There may be occasional travel to supplier sites to support relationship management and ongoing collaboration. Role Overview This role takes ownership of the full supply chain, ensuring the seamless flow of materials, information, and finished goods. Covering procurement, production planning, supplier management, warehousing, and logistics, the position plays a key part in driving operational efficiency, cost control, and compliance. This is a predominantly office-based position with a daily presence required on the production floor, ensuring close alignment with operational activity and real-time decision making. Key Responsibilities Procurement & Sourcing • Develop and implement sourcing strategies across raw materials, packaging, and indirect spend, balancing cost, quality, and innovation., • Build and manage supplier relationships, setting clear expectations and reviewing performance against agreed service, quality, and delivery measures., • Maintain and negotiate supplier agreements to ensure commercial competitiveness and alignment with business needs., • Identify supply risks and implement mitigation strategies through regular review of key materials and suppliers., • Collaborate with technical and quality teams to uphold food safety, traceability, and ethical sourcing standards., • Lead pricing negotiations and respond proactively to market changes, providing recommendations to senior stakeholders., • Monitor spend and market trends to identify cost-saving opportunities and improve overall value., • Drive continuous improvement within procurement processes, leveraging systems and data for efficiency gains., • Support product development initiatives through sourcing of new ingredients and materials. Planning & Operations • Develop and manage production schedules across daily, weekly, and longer-term horizons to meet customer demand efficiently., • Work cross-functionally with sales, production, and warehouse teams to ensure alignment and optimise output., • Oversee raw material availability and inventory levels, setting appropriate stock parameters to balance service levels and storage constraints., • Assess production capacity, identifying constraints and supporting forward planning., • Lead improvements in planning processes to enhance accuracy, efficiency, and responsiveness., • Utilise ERP systems and data analysis to strengthen planning performance and decision-making. Warehousing & Logistics • Provide leadership and direction to the warehouse team, supporting day-to-day operations and development., • Coordinate inbound deliveries to ensure smooth and efficient warehouse activity., • Ensure stock is managed in line with FIFO principles, proactively addressing any short shelf-life risks., • Maintain stock accuracy through regular cycle counts and reconciliation processes., • Oversee logistics and transport coordination to achieve strong on-time, in-full delivery performance. Health & Safety Champion a positive health and safety culture, ensuring compliance with policies, proactively identifying risks, and taking appropriate corrective action when needed. Skills & Experience • Experience within supply chain, procurement, or planning in an FMCG environment, ideally within food or beverage manufacturing., • Proven ability to manage and develop teams in a fast-paced operational setting., • Strong understanding of food production processes, quality standards, and supply chain dynamics., • Excellent communication and stakeholder management skills, with the ability to influence at all levels., • Strong commercial awareness, with well-developed analytical and negotiation skills., • Confident using systems and data to support decision-making and drive improvements., • Effective problem-solving skills, with the ability to adapt quickly in a dynamic environment

Howdens is looking for a technically minded individual to join our Solid Surface Installations team as a Trainee Laser Templater. This is a fantastic opportunity for someone with a strong trade background, such as a skilled fitter, or a recent graduate who has studied a relevant technical subject such as engineering, construction, product design or architecture, and is keen to put their knowledge into practice. With full training and upskilling provided, this role offers a clear pathway into a specialist surveying position. If you take pride in precision, enjoy working on-site with customers, and want to build a long‑term career with a respected, forward‑thinking business, we’d love to hear from you. Field-based | Devon, Somerset & Dorset Reports to | Solid Surface Installation Manager What you’ll be doing: In this hands-on, customer‑facing role, you’ll visit customer sites to capture accurate measurements for the manufacture of bespoke solid surface worktops. This is a great opportunity to build a specialist technical career, whether you’re progressing from a trade background or applying your technical education in a real‑world setting. With structured training and ongoing support, you’ll develop the skills, confidence and technical capability needed to deliver a true ‘right first time’ service. Your responsibilities will include: Producing accurate digital template plans in line with agreed drawing standards Visiting customer sites and delivering a professional, high‑quality customer experience Recording and submitting measurements and order details accurately via our CRM system Assessing site conditions to support safe and successful installation Working closely with template support, technical and installation teams Maintaining high standards of quality, safety and attention to detail Supporting continuous improvement across safety, quality and operational efficiency What we’re looking for This role would suit either someone with hands‑on experience in solid surface or installation work who is ready to move into a more technical surveying position, or a recent graduate with a relevant technical-focused degree who’s keen to develop practical, site‑based skills. Knowledge & experience: Experience working with solid surface products, fitting or installation is desirable, but not essential Alternatively, a relevant technical qualification or degree (such as engineering, construction, architecture, product design or similar) A strong understanding of measuring, accuracy and technical detail Awareness of Health & Safety requirements Ability to understand technical drawings and specifications Previous experience with laser templating or CAD systems is desirable, but full training will be provided Skills & attributes: Technically minded with excellent attention to detail Confident and professional when working on-site with customers Strong communication skills, both verbal and written Organised, proactive and able to manage time effectively Comfortable using IT systems, including Microsoft Office A safety‑first mindset and a genuine commitment to quality What we offer Structured technical training on state-of-the-art laser templating equipment, upskilling and clear career progression Competitive starting salary with a structured review following training completion, plus bonus and company vehicle Pension plan with up to 12% company contribution 25 days holiday plus bank holidays, with the option to buy more Staff discount A supportive, friendly working environment with strong recognition and rewards About Us: Howdens Joinery is the UK’s number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.4 billion sales made last year. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named as one of the 10 Best Big Companies to Work For. How to Apply: We are building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Trainee laser templater, then we are keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you

I am searching for an experienced Production Engineer for an internationally respected and very successful manufacturing business based near to Exeter. Reporting to the Lean Engineering Manager, you will be responsible for supporting production throughout the in-house metal shop and assembly areas alongside the external supply chain. The role is focussing on the support of existing product ranges and the introduction of new products. You will help to development supporting systems to improve quality and sustainability of our client's product range. The role will include the definition and delivery of strategic targets across the business. Working within the Production Engineering and Lean Team, you will ensure successful identification and implementation of best manufacturing practise. You will help review the suitability for manufacture of new products and maintain quality that exceeds customer expectation. Duties include: Identify and present ideas for improving production in order to improve profitability, quality, throughput and H&S. Conduct feasibility studies on continuous improvement ideas generated from within Production, gained sign off and implement those projects. Work closely with the Lean team to develop and implement best practices, routines and solutions to improve production rates, quality and output. Support the Production Team in evaluating the strategic development of on-site manufacturing to achieve business goals. Assist in the production of operating instructions. Assist in the coordination and management of new products internally and externally to support the manufacturing team where required. Produce written reports where required. You will undertake continuous training and development. Ensure adherence in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Participate in new product reviews to ensure that only the most production efficient designs are released into production. Participate in Change Request reviews to ensure that the best and most cost-efficient solutions are adopted without having a negative impact on safety or quality standards. Develop and maintain strong relationships with internal stakeholders to ensure optimal performance. Work as part of the production engineering team to share ideas and improve operation, recommending, supporting, and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements. Stay current and up to date on any technology changes that may affect manufacturing and advise of any impact. Liaise and communicate with other departments, suppliers, and other service providers as and when required. Required skills and attributes: Excellent people skills. Ability to manage a variety of cross-functional team members. Excellent written and verbal skills. Excellent organizational and follow-up skills. Competent in problem solving, planning and decision making. Commercially and financially aware.Qualifications and experience: HNC or HND or equivalent in an engineering discipline, as a minimum. Experience of implementing manufacturing improvements and continuous improvement projects within batch manufacturing businesses. Experience of working with sheet metal fabrication with an understanding of related manufacturing processes and limitations. Experience of quality management including proven use of DFMEA & PFMEA. Project management experience and a track record of identifying and successfully implementing change. Previous involvement in new product introductions would be beneficial. Experience of Value Analysis and Value Engineering techniques, Root Cause Analysis, Value Stream Mapping and 8D would be beneficial but is NOT a prerequisite.The role comes with an excellent benefits package and once probation has been successfully completed some home-based working is available with prior consent with management, however, this is NOT a remote position. The benefits include, 32 days holiday (including bank holidays), flexitime, competitive salary, pension, loyalty bonus, life assurance, free eye tests, training, rewards hub, hybrid-working and much more! To be considered for this role you MUST have the Right to Work in the UK long-term without company sponsorship. You will also need to be based near to Exeter / East Devon, or you will be able to relocate to the area. Our client will 100% consider candidates who wish to relocate from within the UK to take up the position. KEYWORDS Production Engineer, Lean, New Products, H&S, Continuous Improvement, Production, Manufacturing, Engineering, DFMEA, PFMEA, HNC, HND, Batch Manufacturing, Sheet Metal Fabrication, Value Analysis, Value Engineering, Root Cause Analysis, Value Stream Mapping, 8D Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy

CUSTOMER SERVICE/INTERNAL SALES ACCOUNT MANAGER. As an Internal Sales Customer Account Manager, you will play a key role in supporting our sales operations. You will be responsible for administrating customer accounts, processing orders, coordinating with manufacturing, logistics and planning to ens

As Customer Service Manager, you’ll play a vital role in delivering our promise of Great Service Every Day. We’re looking for a Customer Service Manager to join us at KP Snacks. You’ll lead a high-performing Customer Service team that sits at the heart of our Supply Chain, ensuring accurate or

My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. Good working knowledge of Customer Service Contact Centre.

As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. Background in supplier / service management, service assurance, or technology

The Senior Customer Service Manager provides strategic, operational, and people leadership for Customer Service Managers, Operatives, driving excellence in every stage of the customer journey. Wates are looking for a Senior Customer Service Manager to join our Wates Residential team in London to lea

Lead the customer services team to provide the highest standards of service to our customers in a professional and timely manner across all communication channels. We’re looking for a Customer Service Manager to join our growing team. Identify and implement new platform features and propose new ap

Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service. Providing outstanding service to customers and patients, turning each into a brand ambassador for you, your team and Humanly. Alongside your customer service and commercial skills, what matters

We are seeking an experienced Sales and Customer Service Manager to lead our centralised Admissions, Sales and Customer Liaison functions, playing a critical role in driving sustainable growth and exceptional customer experience across Residential Aged Care, Home Care and Retirement Living. Signific

Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business. Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-

Are you an experienced Customer Service Manager? Regional Recruitment are recruiting for a Customer Service Manager. You will play a key role in overseeing the customer service function, ensuring exceptional service delivery, managing a small office-based team, and maintaining strong relationships w

Manager, Customer Service — London, United Kingdom. Analyzing customer feedback to continuously improve our services. Several years of leadership experience in customer service.

To provide first line lead support within the small team and the contract dedicated Customer Service environment, providing excellent customer service and ensuring issues are efficiently and effectively understood and resolved with Technical and Commercial support. To provide reports on the Customer

The Senior Customer Service Manager provides strategic, operational, and people leadership for Customer Service Managers, Operatives, driving excellence in every stage of the customer journey. Wates are looking for a Senior Customer Service Manager to join our Wates Residential team in London to lea

Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Customer Service Manager - London, United Kingdom. Eventually build the t

Borough Kitchen Limited is looking for a Customer Service Manager in the United Kingdom to enhance their online customer service function. The role involves leading a team, improving customer experience across various channels, and integrating AI tools to boost efficiency.

Lead and empower colleagues to always put the customer first and deliver outstanding customer service. Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional cus

At least 5 years’ experience in a Management/Leadership role in a Customer Service environment. You will be responsible for the leadership and day to day management of the Exclaimer Desk functions within Customer Service function. Manage and de-escalate customer conflicts: Effectively handle escal

A dynamic athleisure brand is seeking a Customer Service Manager to lead their team in providing exceptional service across all channels. Candidates should have experience in leading e-commerce customer service teams, with strong problem-solving skills and a keen eye for detail. This role requires a

We are looking for a Customer Service Manager to shape and strengthen our online customer service function. Demonstrable experience in retail or eCommerce customer service, with exposure to sales and customer development, wedding registry experience helpful. You will also play an important role in a

You will be responsible for the leadership and day to day management of the Exclaimer Desk functions within Customer Service function. Manage and de‑escalate customer conflicts: Effectively handle escalated customer issues, such as complaints, disputes, and strong dissatisfaction. Deliver on depar

A well-known retail brand in London is seeking a Customer Service Manager to lead their in-house customer service team. The ideal candidate will have at least 5 years' experience in ecommerce customer service, exceptional leadership skills, and be educated to degree level. The role involves setting

Job Description - Customer Service Manager. The Customer Service Manager leads all broker-facing telephony and live chat teams, as well as overseeing back‑office administration of insurance policies. The role ensures the delivery of high‑quality service to brokers, and internal teams, while driv

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long‑term success. Working closely with internal t

A leading technology firm in London is seeking a motivated Customer Service Manager to enhance customer service platforms and support rapid expansion. Responsibilities include aligning customer service strategy and providing data-driven recommendations to senior management. Candidates should have st

Lookers Motor Group Limited is seeking a Service Manager for Wimbledon Volkswagen. This permanent full-time role involves leading a motivated team, ensuring exceptional customer service, monitoring department performance, and analyzing market opportunities.

Customer Service Manager - London, United Kingdom. Manage in-house customer service team. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective.

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long-term success. The CSM is accountable for execut

Huws Gray is seeking a Customer Operations Manager in the United Kingdom to ensure highest levels of customer service and operational excellence. The role involves maintaining customer profiles, compliance with health and safety policies, and developing KPIs to drive improvements. Ideal candidates w

Based in our UK office, you will be responsible for the end-to-end operational management of our customer service teams, ensuring seamless service delivery from initial contact through complex case resolution. We are seeking an experienced Customer Service Manager to lead our frontline and escalatio

This role involves overseeing catering and service operations for Defence, ensuring exceptional food quality and customer service. Compass Group UK is hiring an experienced Retail Manager in the United Kingdom.

Brompton Bicycle is looking for a Customer Service Trade Manager to lead our Trade Customer Service function during a period of parental leave. Line manage the Customer Service Trade Lead and support the wider Trade Customer Service team. Experience improving customer service processes or operationa

A leading global digital infrastructure company is seeking a Senior Manager for Customer Success & Service Management in Greater London. Key responsibilities include developing team capabilities, ensuring effective service delivery, and maximizing revenue retention. A bachelor's degree and significa

Morrisons is seeking a Customer Service Manager in the East Midlands who is passionate about delivering exceptional customer service. Responsibilities include empowering colleagues, responding to customer feedback, and fostering effective relationships with stakeholders.

A leading bicycle manufacturer in Greater London seeks a Customer Service Trade Manager to oversee their Trade Customer Service function during a parental leave cover.

A UK-based managed service provider is seeking a Service Manager to own service delivery for a portfolio of customers. Candidates should have 5+ years in technical Service Management, strong governance skills, and the ability to translate technical language for customers. This role involves building

As Customer Service Manager you will lead the customer service team, ensure pricing and invoicing accuracy, improve customer satisfaction, and drive continuous improvement. You will lead the customer service team to deliver exceptional customer experience for internal and external customers through

Next Careers is seeking a Customer Service Manager to lead a passionate team within our International department in Leicester. You will motivate Advisors to deliver exceptional service, manage performance challenges, and ensure operational excellence. Join us in shaping a successful service culture!

Customer Service Manager with Estimating Experience. Job Title: Customer Service Manager with Estimating Experience. An established and successful printing company seeks a customer service manager with strong estimating experience.