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  • Hotel FOH Assistant
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    Hotel FOH Assistant
    7 hours ago
    Full-time
    Belfast

    We are looking for a Front Of House Assistant to join Eden Locke, Edinburgh. Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge. When and Where? 24 hours a week, over 3 days. We believe in working flexibly – this includes flexibility in working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. From city to tranquillity, in just a few steps. This is Eden Locke – a peaceful haven for sleeping, working and living, minutes from Edinburgh’s main sites. Set behind a grand Georgian façade, Eden Locke has just 72 apartments making it our most intimate Locke location. But what it lacks in size, it more than makes up for in style and beauty. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

    No experience
    Easy apply
  • Work From Home – Paid Research
    Work From Home – Paid Research
    4 days ago
    Part-time
    Belfast

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
    Easy apply
  • Assistant Chief Engineer
    Assistant Chief Engineer
    2 days ago
    Full-time
    Belfast

    An exciting opportunity at a luxury hotel near Edinburgh Waverley station, which is currently looking for an Assistant Chief Engineer to join their team on a permanent basis. Job Duties Assistant Chief Engineer in supporting our Chief Engineer to ensure smooth day-to-day operations within the maintenance and engineering department. It is crucial that we work together to uphold the highest standards of safety, efficiency, and guest satisfaction throughout our operations. - Assisting in maintaining our building systems to ensure optimal functionality. - Ensuring full compliance with industry standards and internal regulations, including statutory requirements related to building operations. - Supporting health and safety standards to provide a safe environment for all occupants. - Ensuring that emergency lighting is tested and maintained in accordance with regulations. - Maintaining a comprehensive understanding of Legionella awareness and relevant health and safety legislation - Supervising and coordinating preventive maintenance work while conducting regular safety and maintenance inspections across the hotel. - Coordinating and supervising contractors to ensure services are delivered efficiently and to the highest quality under the guidance of our Chief Engineer Job Requirements Proven 3 years of experience as an assistant maintenance engineer in a luxury hotel environment (ideally qualified in plumbing or electrical engineering.) - Proficient use of maintenance and building management systems, - Extensive technical knowledge in air conditioning, plumbing, refrigeration, and boiler systems, - A strong commitment to delivering excellence and ensuring quality service in all interactions. - Teamwork Collaboration is essential for providing seamless service to our clients and ensuring that we meet our goals. - Excellent customer service skills, strong problem-solving abilities Job Location The assistant chief engineer will work near Edinburgh Waverley Station EH1 3EG, United Kingdom Job Offer Working with us provides access to the following benefits: Permanante £45k gross per annum 40 hours over five days including weekends Role will receive discretionary service charge (qualified estimate of £7k gross per annum) Occupational Pension Scheme Discounted rates across our collection of iconic hotels 50% discount on food and beverages 25% discount on Spa Treatments 20% discount on Health Spa products Extensive learning and development opportunities Meals on duty, laundry of uniforms Social activities and events Recognition programs Annual awards Cycle to Work Scheme Local Retailer Discounts Employee Assistance Programme Team Structure • Reports directly to Chief Engineer Will support the management of: One supervisor Five permanent/One part-time engineers One administrator Four painters

    No experience
    Easy apply
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