Are you a business? Hire customer success candidates in Ilford
We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.
As the Client Success Executive for the Sale division at translate plus – a Publicis Groupe, this position requires a pure Account Management of current clients and sales experience to be able to sell more of our services to the current clients. Able to manage a portfolio of clients. Handling a d...
Our client are an innovative audio and gaming AdTech business that continues to scale globally, and they’re looking for a German speaking Client Success Manager to manage relationships with their German partners. Client Success Manager – German Speaking. Regular calls and communications with key ...
Technical Client Success Manager. Seeking a dynamic and technically skilled Client Success Manager. Client Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of the business's capabilities. This role is pivotal in ensuring the...
About the job We are excited to be hiring an internal Customer Success Specialist to join our Motherbrain team based in London. We are looking for an individual who combines their passion for product ...
Technical Customer Success / Software Training / Onboarding - Worlds biggest Brands My client is a leading provider of Software to the B2C sector - working with the worlds biggest brands . What you ...
Customer Success Manager - Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent ...
Are you an aspiring Salesforce Customer Success Manager, who is looking for an opportunity to bring your recruitment industry knowledge to an organisation that is expanding their operations? In ...
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Customer Success Manager x 2 Location: Germany/Switzerland We are supporting our cutting-edge client who are revolutionizing data management in the pharmaceutical industry to find not one, but two ...
We are currently recruiting for one of our trusted clients for the role of a Customer Success Manager. Join a technology enterprise based in the UK, revolutionising the global product sector. Our ...
Customer Success Manager (Food Manufacturing)Location: Rochester, KentSalary: £43,000 - £48,000Hours: Monday - Friday 9am-5pm Our successful food manufacturing client in Rochester, Kent, is on the ...
Customer Success Manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45 ...
Graduate Customer Success Manager Sector - Graduate, Project Management, Legal Technology, SAASLocation - Central London / HybridSalary & Benefits - £30,000 to £32,000 + benefits (Healthcare, ...
As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of the solution as quickly as ...
Customer Success Manager London | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series B Why should you apply? I am looking for an experienced Customer Success Manager to work with ...
They are looking for their founding, Product led Customer Success Manager, someone to help refine the product through live feedback loops with their 700 customers. This person needs to be hands on ...
We have an exciting opportunity for a Customer Success Technical Team Leader to join our Customer Success Team. The successful candidate will be responsible for leading and motivating a team of ...
Are you an experienced Customer Success Lead / Senior Customer Success Manager looking for a remote opportunity to manage & lead a team of Customer Success Managers, whilst also helping to sculpt the ...
Global Head of Customer Success Why choose Tag? We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their ...
Software Solution Customer Success Manager Our client is a world renowned American software company that leads the way in digital creativity, offering a diverse array of innovative software solutions ...
IT Account Manager (Customer Success) Based: Hybrid. Home-based, with weekly time spent in our London office Type: Full-time Salary: £40k base Eligibility : You must be eligible to work in the UK ...
The Customer Success Team, which you could be a part of, manages the customer's journey throughout the Customer Lifecycle. Focused on post-sale solution adoption and ongoing customer satisfaction ...
Were looking for a customer success manager/campaign manager to join the business and a wonderful team on organising, executing campgians, be client facing and have a huge attention to details around ...
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