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This is an important role for the company as you'll be the go-to point of contact for many of our clients acting as a bridge between meticulous administration and high-energy client success.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs. Segmentify is a Customer Engagement Platform that helps online businesses optimise

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while orchestrating data, integrations, and system configuration. Key to the role is enabling

A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM

A renewable energy software company in Greater London seeks a part-time customer support role. This position involves owning complex customer cases, collaborating closely with tech teams to analyze issues, and maintaining technical resources.

Join our Family Law Team as a Customer Success specialist, to help family clients successfully adopt and engage with LEAP software. Customer Success Manager - LegalTech. Engage with customers throughout their lifecycle to ensure continued success with LEAP.

You will act as the primary point of contact for customers post‑sale, owning the full customer lifecycle from implementation through ongoing success. Build scalable customer success playbooks, documentation, and best practices as the function grows. Lead customer kick‑off calls, setting clear ex

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week, give consultative advice, scope and drive long-

A leading sustainability solutions provider in Greater London seeks Customer Success Managers to manage customer relationships and ensure satisfaction. The role entails developing strong client relationships, managing project implementations, and measuring customer success metrics. Candidates should

A leading SaaS solutions provider in the UK is seeking a dynamic Customer Success Manager to enhance client value and engagement. Ideal candidates have 3-5 years of experience in customer success, strong relationship skills, and a consultative approach. This role involves building strong relationshi

As we strengthen our technical success model and deepen long‑term partnerships with customers, we are recruiting a Technical Customer Success Manager (TCSM). This role is crafted specifically for construction‑focused SaaS platforms, combining technical expertise, product understanding, and custo

A rapidly growing AI company in Greater London is seeking a Customer Success Manager. This role involves managing the entire customer journey by acting as a trusted advisor and driving adoption of digital solutions with high-value customers. This is an onsite role in London three days a week, emphas

You'll be our first Customer Success Engineer, building the technical foundation for how we deliver customer outcomes at scale. You'll define our technical onboarding process, create runbooks, build health scoring frameworks, and establish how we scale customer success as we grow from dozens to hund

We are seeking a Customer Success Lead (remote) to own and scale our customer success function. As a customer success lead, you will own the relationships with our customers end-to-end. You will act as the voice of the customer internally while building processes, leading a role, and partnering clos

A leading digital advertising firm is looking for a Customer Success Manager to ensure client success and manage campaigns.

Experience in Customer Success, Client Success, or Strategic Account Management. Senior Customer Success Manager – Insurance SaaS | London/Chelmsford | Hybrid. Eurobase is looking for an experienced Senior Customer Success Manager to join our growing Insurance division, working with enterprise cli

A leading software company in the United Kingdom is seeking a Mid-Market Customer Success Manager. The ideal candidate has over 3 years of experience in customer-facing roles and excels in relationship management and strategic thinking. In this role, you will manage a portfolio of customers, ensurin

The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements int

As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each c

The company is scaling rapidly and looking for a hands-on, strategic Customer Success leader to own the end-to-end customer experience and build a high-performing team. Directly shape the Customer Success strategy and team from the ground up. Senior Customer Success Manager – B2B FinOps Platform.

You will leverage your strong analytical skills to drive customer growth and satisfaction, ensuring the successful adoption of new features while collaborating across different teams. A fast-growing technology company in London is seeking an Enterprise Customer Success Manager to manage top-tier ent

A leading digital content provider in Milton Keynes is seeking a Customer Success Manager to drive satisfaction, retention, and growth. The ideal candidate has at least 3 years of experience in customer success or account management, preferably within SaaS, and is adept with tools like Salesforce an

In this role, you will manage a team of Customer Success Managers to foster long-term customer relationships and ensure revenue retention and expansion. Applicants should have proven leadership experience in SaaS environments and a strong understanding of customer success principles. A leading tech

The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic team. Oversee customer accounts and work

In this role, you'll coordinate service engineers, manage customer communications, and ensure efficient daily operations.

A global health and well-being provider is seeking a Senior Customer Success Manager to enhance client relationships and employee engagement.

We're looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers. Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this

Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs. Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition. Promote CSG resources thro

CMG is seeking a self‑motivated Customer Success Manager (CSM) to join our dynamic and fast‑growing Customer Success team. Customer Success, Sales, Account Management, or similar) with a strong track record of building relationships and delivering value to customers. The Customer Success group a

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction.

The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. Proven experience in Customer Success, Account Management, or related roles. Serve as a customer advocate within the company, providing f

A leading energy analytics firm is seeking a Senior Manager, Customer Success to lead a team focused on power markets and technology providers. This role is vital for driving customer retention and adoption while fostering a culture of accountability within the team. Ideal candidates will have stron

As a CSM at Modo, you’ll own the product relationship across a portfolio of accounts - onboarding new customers, driving user activation, answering product and methodology questions, and making sure our customers are genuinely getting value from the Modo Energy terminal. You’ll have the opportun

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We’re looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers

A leading tech company in London seeks a Customer Success Manager to oversee the success of enterprise customers. Ideal candidates will have 5+ years in customer-facing roles, strong communication skills, and a background in computer networking.

The ideal candidate must have experience in Customer Success or Technical Account Management, with a strong understanding of enterprise IT environments. A leading enterprise software organization in Central London is seeking a Customer Success Manager to support enterprise clients in achieving their

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. Own the post‐sale phase of the customer journey, for both new customer onboarding and existing customer succes

A leading content management platform in London is looking for a Scaled Customer Success Manager who is fluent in French and English. The ideal candidate has over 2 years of experience in customer success and is a self-starter with strong analytical and communication skills. This role involves manag

A performance platform company in Greater London seeks a Customer Success Manager to drive value across a customer portfolio.

We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and re

A global analytics company in the United Kingdom is seeking a Customer Success Manager to maximize customer value from their products. The successful candidate will drive customer engagement and retention while collaborating with cross-functional teams. Ideal applicants will have experience in custo

Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers. As we scale our customer

A Senior CSE will liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met and to sustain consistent renewal and growth of customer accounts. Responsibilities include supporting the adoption of t

A cutting-edge sports performance firm in the UK is seeking a Customer Success professional to manage strategic relationships with elite football clubs.

Our Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our key customers in EMEA. As a Customer Success Manager, you'll help ensure the long-term success of our key accounts. You have proven experience in Customer Success or Accou

Backed by top-tier investors and growing fast, they’re now hiring their first dedicated Customer Success hires to help build the function from the ground up. You’ll be working directly with the Head of GTM and leadership team, shaping how Customer Success operates as the company grows. Proven ex